# Carbonara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Carbonara the right Reservations solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215565/Carbonara/reviews --- Carbonara 4.8 (36) [View alternatives](https://www.capterra.com/p/215565/Carbonara/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Carbonara Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews GM Gina M OwnerRestaurants, 11 - 50 employeesUsed the software for: Less than 6 months. “User & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists“ December 17, 2021 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SB Stuart B. Business Manager Hospitality Used the software for: Less than 6 months ### "Helpful to new business and a stride above other competitors" July 20, 2021 5.0 100% couldn't live without it! Allows our customers the piece of mind that they have a booking and helps us gauge our staffing levels! Congratulations carbonara on a super piece or hospitality software Pros It's a straight forward and easy to use piece of software. From the booking link on you're website to automatically selecting tables, it free up a space in you're head to focus on the customers. Cons There is nothing in this app that you can humble with! The team behind the app are super knowledgeable and helpful to resolve any issues that may arise Reason for choosing Carbonara Pricing mainly. Other companies are expensive for start up companies, the free software allowed us to trial a booking system before committing to a contract, however it proved that great that we won't move from carbonara. Review Source Response from Carbonara July 27, 2021 Hi Stuart, thank you so much for writing us this great review! We really appreciate it, we are alway working to imporve our customer's experience and help them with their work. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you so much again, we look forward to make your future experience with Carbonara app even better! Best, Francesca Customer Success GM Gina M. Owner Restaurants Used the software for: Less than 6 months ### "Carbonara " December 17, 2021 5.0 Excellent - \[SENSITIVE CONTENT\] the BEST Pros User & budget friendly & accomplishes our needs with limited reservations mostly walk-in business & waitlists Cons Would like to be able to secure reservations with a guest credit card Alternatives considered [Resy OS](https://www.capterra.com/p/197806/ResyOS/) Reason for choosing Carbonara Because we’re a small new restaurant & they added expense from other reservation systems doesn’t make sense for us - with only 49 reservable seats Review Source Response from Carbonara March 14, 2022 Hi Gina, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! JL Julie L. Owner Hospitality Used the software for: Less than 6 months ### "Julie’s Kopitiam " September 24, 2021 4.0 I do love this app! It’s made life so much easier for us. Friendly service Pros It’s so user friendly and it’s made our booking system so much easier Cons Inability to merge tables together yet. And inability to time slot covers. It can be a long wait time to get a help response/ unsure if I’m contacting the right people for a response. Alternatives considered [ResDiary](https://www.capterra.com/p/23375/ResDiary/) Review Source Response from Carbonara September 29, 2021 Hi Julie, Thank you for your review. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We are always available to help our customers, we will take better care of your feedbacks in the future. We look forward to make improvements and make your experience even better. Thank you for your trust from the whole Carbonara team! OM Oliver M. Company Director Hospitality Used the software for: 1-2 years ### "Really Good Booking system" July 26, 2021 5.0 The contact I have had with the team has been exceptional, a team of people that enjoy what they do, and value your feedback and suggestions. Pros We like how the waitlist feature means our customers can join a virtual queue, we also like how we can process answer machine messages, without having to call customers back, as the system will send out an automated message. The team are constantly wanting to develop and advance the app further and are really keen to here end user feedback and take comments onboard. The fact that this app is totally free no monthly fees, no message fees and zero commissions. Cons We have made our suggestions about improvements, these have been taken on board and developed into further updates of the app Reason for choosing Carbonara We liked the enthusiasm that the team had towards the product and felt we would like to join their journey to make carbonara the best booking system with a zero cost attached. Review Source Response from Carbonara July 27, 2021 Hi Oliver, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! Best, Binh Le Customer Success JN Juan N. COO/Marketing Restaurants Used the software for: Less than 6 months ### "A game changing app, that is accessible, inexpensive, and designed for restaurants in mind." September 25, 2021 5.0 Completely satisfied with the app, its ease of use, and accessibility. Pros Very simple to use and there is even a reservation widget that can be requested - through Carbonara - and added to a business website, so customers can readily book, while visiting the businesses' website. Cons Nothing! You're kidding me right? I love the app an it's ease of use and setup. Reason for choosing Carbonara Carbonara may not have the "bells and whistles" (bloat in my book) that its competitors have, but the developers, engineers, and administrative staff care about restaurants and are doing their best to provide a quality, solid app while not asking for money from struggling restaurants - looking at you GrubHub, DoorDash, Open Table - but instead provide an app at no cost! Review Source Response from Carbonara September 29, 2021 Hi Juan, Thank you so much for taking the time to write us this amazing review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! Best wishes from the whole Carbonara team! JZ Jeff Z. owner Restaurants Used the software for: Less than 6 months ### "Great (FREE!) Waitlist and Reservations Management for Restaurants" February 3, 2022 5.0 It does exactly what it says it will, and does it simply and intuitively. There aren't a ton of bells and whistles, which actually contributes to the ease of training, roll-out, and daily use. Additionally, I've found the development team to be truly interested in feedback and accessible for questions. Pros Training was -dead- simple on the software, extremely easy to roll out to team, and use is intuitive. Not a ton of frills or feature creep, but accomplished exactly what it said it would, which is exactly what we needed it to do, and it has done it flawlessly Cons There isn't the availability yet for multiple users or permission sets, which isn't the end of the world, but it means we don't have the ability to track who made which changes, as our whole team shares one username/password. That said, the lack of this feature hasn't impacted our ability to use it, and it has still worked beautifully for what we needed it to do Reason for choosing Carbonara We looked at several alternatives, each of which had subscription fees. We were a little nervous to try the free option, thinking that surely it couldn't work as well as the others or there would be some catch, but we have been overwhelmingly impressed. While it's feature set it relatively simple, it does everything it promises and everything we need it to. Review Source Response from Carbonara March 16, 2022 Hi Jeff, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! ED Erman D. Assistant Restaurants Used the software for: Less than 6 months ### "Amazing App for restaurant owners" September 10, 2021 5.0 Great experience from my staff team to customers. Pros Easy to use, via ios and android devices. My team loves it. And we can all access to bookings simultaneously from all devices. Cons I wish it was available to access via computer or actually via web browser, like having a login page for your account. I am pretty sure it will be quite easy to implement login page for web browsers. Reason for choosing Carbonara Its free to use and it has everything i need Review Source Response from Carbonara September 29, 2021 Hi Erman, Thank you so much for taking the time to write us a great review! We really appreciate it. We are really happy that you like the app, we are a young team and we are working constantly to make improvements and offer new and innovative functions. We look forward to make improvements and make your experience even better in the future. Thank you for your trust from the whole Carbonara team! JA Joanna A. Director Hospitality Used the software for: 6-12 months ### "Easy to use and effecient" December 17, 2021 5.0 Pros Easy to use Can use on multiple devices Cons Can’t use the calendar function on tables only reservations Reason for choosing Carbonara Easy to use Price Review Source Response from Carbonara March 14, 2022 Hi Joanna, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! OR Owen R. GM Hospitality Used the software for: 6-12 months ### "Great app and service" December 17, 2021 5.0 Love, my team love it and I've even recommend it to ours in our group Pros Ease of use, anyone can pick it up and use it! Cons Does log you out a few times a day, luckily Google remembers my password 😂 Review Source Response from Carbonara March 14, 2022 Hi Owen, thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! AW Ade W. Owner Restaurants Used the software for: Less than 6 months ### "Great App, thank you" February 3, 2022 5.0 So happy to find this app, help a lot in managing reservations. Pros Real time, texting and easy to use, mobile use Cons The app is not collecting customer's email, which could be useful. However we understand that it is unnecessary. Review Source Response from Carbonara March 16, 2022 Hi Ade, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. Thank you again! We're looking forward to making your experience even better in the future! AG Ana G. Gerente/Chef Hospitality Used the software for: Less than 6 months ### "Facilidad de uso y muy intuitivo" September 20, 2021 4.0 Pros Fácil el introducir las reservas y de editar y modificar. Intuitivo. Tiempos estimados de cada reserva, y tiempos de espera, se visualiza al instante la situación tanto en el comedor como desde la cocina, dando oportunidad de tener más comensales tanto en el día a dia como en momentos puntuales. Tiene la opción de avisar al cliente, tanto por mail como sms, de momento nosotros no lo utilizamos pero es interesante. Se puede hacer cheking al cliente. Cons Llevo poco tiempo usando y por ahora gusta. Reason for choosing Carbonara Intuitivo y visualización buena Review Source Response from Carbonara September 29, 2021 Hola Ana, Gracias por hacernos llegar tu reseña. Nos alegra muchísimo saber que te gusta nuestra app. Aún somos un equipo joven y seguimos trabajando para introducir mejoras y ofrecer una cartera de servicios novedosa e innovadora. Tenemos muchas ganas de seguir mejorando nuestros servicios de cara al futuro. Gracias por confiar en el equipo de Carbonara App. MA Marco A. Gerente Restaurants Used the software for: Less than 6 months ### "Melhor software no mercado" September 22, 2021 5.0 Muito boa Pros Tudo fácil de implementar, adaptação à necessidade do cliente é grande e responde a todas as necessidades. Cons Gostaria de ter mais opções na fila de espera e liberdade para alterar as configurações base. Reason for choosing Carbonara Nenhum produto permite experimentar e configurar de forma gratuita o seu software. Review Source Response from Carbonara September 29, 2021 Olá Marco, Muito obrigado por ter dedicado seu tempo para deixar-nos uma avaliação tão boa! Agradecemos-lhe infinitamente. É um impulso da energia para toda a nossa equipa quando recebermos avaliações positivas. Sentimos que os nossos esforços estão a ser valorizados! Novamente, obrigado! Temos vontade de seguir melhorando os nossos serviços face ao futuro! PN PETER N. DIRETTORE Restaurants Used the software for: 1-2 years ### "DIFFICILISSIMO , O MEGLIO ,IMPOSSIBILE CONTATTARLI" May 1, 2025 3.0 Non e la prima volta che succede..... fattura da pagare, pagata prontamente, servizio di prenotazione bloccato, impossibile contattarli in nessun modo non ci sono telefoni, chat , mail, nulla non si può fare nulla , aspettare ,pregare ,e sperare che il servizio si attivi, assurdo Pros finche funziona TUTTO VA BENE,ma se si verifica un problema di qualsiasi tipo vieni lasciato assolutamente da solo Cons ho pagato tutte le fatture ed il servizio e bloccato,puo capitare ma non si riesce in alcun modo a contattarli o avere un referente con cui parlare sono intracciabili Review Source gC giovanni C. operaio Restaurants Used the software for: 1-2 years ### "L'app giusta nel momento giusto" March 24, 2021 5.0 Che dire...è stato amore a prima vista soprattutto per un locale come il nostro situato all'interno di un centro commerciale ....la possibilità di sostituire carta e penna con un applicazione che non è una semplice lista di attesa ma bensì un qualcosa che ti permetta di gestire fluidamente l'enorme attesa esterna in maniera perfetta ed impeccabile... Pochi passaggi ed il gioco è fatto....nome...numero di persone...numero di telefono...cliente avvisato tramite sms (senza alcun costo) e poi con un semplice click parte una telefonata (ribadisco SENZA ALCUN COSTO) al cliente che lo avvisa del fatto che il tavolo è pronto. Possibilità di personalizzare gli sms da inviare al cliente... Possibilità di preassegnare già il tavolo in cui il cliente in lista dovrà accomodarsi... Possibilità di fargli scegliere se vuole stare all'interno o per chi ha spazi esterni anche fuori.... Possibilità di interagire con il cliente attraverso una chat nell'app.... Nessuna necessità di far installare un'applicazione al cliente.... Pros la facilità nell'utilizzo....molto intuitiva e semplice Cons sicuramente come già detto sarebbe importante avere la possibilità di oscurare l'orario in cui approssimativamente possa essere pronto il tavolo Reason for choosing Carbonara perché credo sia l'app perfetta per chi come noi deve sopperire allo stress della lista di attesa. Review Source Response from Carbonara July 27, 2021 Ciao Giovanni, ti ringrazio tantissimo per questa fantastica recensione in nome di tutto il team di Carbonara. Siamo davvero felici che la nostra app sia stata cosi d'aiuto al tuo ristorante, ci fa sempre un immenso piacere leggere questi pareri cosi postivi. Lavoriamo costantemente per migliorare l'esperienza dei ristoranti, e il vostro incoraggiamento e importantissimo per noi. Grazie ancora, non vediamo l'ora di rendere la vostra esperienza ancora migliore. Cordialmente, Francesca Customer Success LM Laura M. Autónoma Hospitality Used the software for: 6-12 months ### "La mejor app de gestión de reservas para hostelería " July 20, 2021 5.0 Es muy fácil comunicarse con los gestores de la app, a través de correo electrónico, ofrecen su ayuda pars cualquier duda. Es muy fácil de usar tanto para el empresario como para el cliente y tiene muy poco margen de error. Pros App muy fácil de usar, funciones claras y cómodas y gestionada por un gran equipo de profesionales siempre atentos por ayudar a los usuarios de la app. Funciona a la perfección. Cons De momento, cumple con todos los criterios necesarios para ser la mejor app para gestión de reservas para restaurantes. No he echado en falta ninguna función. Alternatives considered [CoverManager](https://www.capterra.com/p/229015/CoverManager/) Reason for choosing Carbonara Por la cercanía que transmiten, por las facilidades que aportan para gestionar de forma personalizada desde tu perfil de usuario la gestión de reservas del restaurante y por la comodidad que aporta la app. Review Source Response from Carbonara July 27, 2021 Hola Laura, muchas gracias por esta fantastica rese?a en nombre de todo el equipo de Carbonara. Nos alegramos mucho de que nuestra aplicacion haya sido tan util para tu restaurante, siempre es un gran placer leer comentarios tan positivos. Trabajamos constantemente para mejorar la experiencia del restaurante y tu estimulo es muy importante para nosotros. Gracias de nuevo, esperamos hacer que tu experiencia sea aun mejor. Cordialmente, Francesca Customer Success JF Joan F. Gerente Hospitality Used the software for: 2+ years ### "Una buena herramienta" September 23, 2022 5.0 Es fácil de usar y el sistema de mensajes al cliente va muy bien. Pros La Gestión de reservas es lo que más utilizamos y nos permite estar todo el equipo al día del volumen de trabajo Cons No siempre todos mos usuari os pueden ver las reservas Reason for choosing Carbonara Fue el que más me gusto Review Source SS Sergio S. Ristotatore Restaurants Used the software for: 1-2 years ### "Il Top" July 27, 2021 5.0 Abbiamo risolto la problematica delle liste in attesa. Pros Ottima app, intuitiva, veloce e utilissima a chi fa i numeri! Cons Si dovrebbe migliorare la velocità, quando inserisci un nuovo cliente in attesa devi aspettare qualche secondo prima di inserire il successivo nominativo. Quando c'è fila e hai tante persone da inserire sarebbe molto meglio avere una velocità maggiore, senza dover aspettare. Review Source Response from Carbonara September 1, 2021 Ciao Sergio, grazie mille per aver trovato il tempo di scriverci questa fantastica recensione, lo apprezziamo molto. E' molto di aiuto per il nostro team leggere queste parole, ci fa sentire che i nostri sforzi sono stati apprezzati. Grazie ancora! Non vediamo l'ora di rendere la tua esperienza ancora migliore in futuro. Il team di Carbonara DL Davide L. Imprenditore Restaurants Used the software for: 1-2 years ### "Ottima app" March 18, 2021 5.0 Velocità e semplificazione del servizio Pros Questa app mi permette di risparmiare tempo e avere maggiormente sotto controllo tutta la situazione. Comodita di comunicare col cliente e avere feedback. Cons Stanno rislvendo qualche aspetto grafico che pou risultare più utile durante l'utilizzo dsl punto di vista grafico. Review Source Response from Carbonara July 27, 2021 Ciao Davide, grazie mille per aver trovato il tempo per scrivere questa fantastica recensione, lo apprezziamo molto. Tutto il nostro team e sempre molto felice di leggere delle belle recensioni, ci fa sentire che i nostri sforzi e il lavoro che portiamo avanti tutti i giorni vengono apprezzati. Grazie ancora, non vediamo l'ora di rendere la tua esperienza ancora migliore. Cordialmente, Francesca Customer success Kristo B. Bar Manager Restaurants Used the software for: Less than 6 months ### "Assolutamente fondamentale" July 20, 2021 5.0 Le prenotazioni sono diventate molto più semplici e non commettiamo più errori. Anche i clienti sono contenti di ricevere i SMS di notifica. Pros L'app Carbonara è stata una delle scelte migliore che abbiamo compiuto. La usiamo giornalmente e non possiamo più farne a meno. Molto facile da utilizzare ed un assistenza velocissima. Cons Dovrebbero implementare l'accesso di diversi tipi di account, come amministratore e account normali. Review Source Response from Carbonara July 27, 2021 Ciao Kristo, grazie mille per aver trovato il tempo di scriverci questa bella recensione. Ci fa sempre piacere leggere le opinioni soddisfatte dei nostri clienti, lavoriamo costantemente per fornirvi il miglior servizio che vi possa aiutare ad essere sempre organizzati al meglio. Abbiamo delle grandi novita per il futuro, e siamo impazienti di rendere la vostra esperienza ancora migliore. Cordiali saluti, Francesca Customer Success MM Marco M. Commerciante Restaurants Used the software for: 6-12 months ### "Grazie " January 28, 2022 4.0 Mi a permesso di gestire molto bene le prenotazioni dei tavoli . Pros 1) Può essere usata da più camerieri nello stesso momento. 2) Facilità d’uso. Cons Nulla. Forse aggiungerei la funzione piantina con i tavoli liberi e prenotati . Switched from [resmio](https://www.capterra.com/p/129429/resmio/) Migliore utilità nella azienda. Qualità prodotto migliore . Costo basso. Review Source Response from Carbonara March 16, 2022 Ciao Marco, grazie mille per la bella recensione. Siamo molto contenti che l'applicazione ti piaccia, siamo una squadra giovane che lavora costantemente per migliorare e offrire funzionalita nuove e innovative. Siamo impazienti di attuare miglioramenti e rendere la tua esperienza ancora migliore in futuro. Grazie per la fiducia a nome di tutto il team di Carbonara! JS Jonathan S. Gerente general Hospitality Used the software for: 1-2 years ### "Convirtió nuestra vida laboral en algo mas sencillo" March 9, 2022 5.0 Pros Excelente aplicacion! La conoci mediante otro bar que frecuentaba y la empezamos a utilizar en nuestro bar. Hemos alcanzado reservas diarias antes inimaginables, organizacion en cada servicio y ademas una imagen al cliente mucho mas moderna al utilizar la app Cons quisiera que avanzara mas el tema de reservas online Review Source AD Alberto D. Gerente Restaurante Hospitality Used the software for: 1-2 years ### "gran ayuda gestion de reservas" March 9, 2022 5.0 Muy buena experiencia en la ayuda a gestionar mis reservas, sobre todo fuera del centro de trabajo Pros Facilidad de uso, compatibilidad con distintos SO, sincronización Cons Echo en falta mensajeria a traves de whatsapp Reason for choosing Carbonara Facil uso, muy intuitivo, 100% cubiertas mis expectativas Review Source Response from Carbonara March 16, 2022 Hola Alberto, !Muchas gracias por haberte tomado el tiempo de dejarnos una rese?a tan buena! Te lo agradecemos muchisimo. Es un chute de energia para todo el equipo cuando nos hacen llegar una rese?a positiva, !sentimos que se valora todo nuestro esfuerzo! De nuevo, !muchas gracias! !Tenemos muchas ganas de seguir mejorando nuestros servicios de cara al futuro! LD Lorenzo D. Responsabile di sala/titolare di ristorante Restaurants Used the software for: 6-12 months ### "Buona per essere gratuita " December 17, 2021 4.0 Pros La facilità di gestione e di utilizzo, il fatto che sia gratuita e comunque completa Cons A volte è poco reattiva, i tempi per inserire una prenotazione a volte sono troppo lunghi, e lo scorrere tra i vari mesi è davvero Po o efficiente Review Source Response from Carbonara March 14, 2022 Buongiorno Lorenzo, grazie mille per la recensione. Siamo molto contenti che l'applicazione ti piaccia, siamo una squadra giovane che lavora costantemente per migliorare e offrire funzionalità nuove e innovative. Siamo impazienti di attuare miglioramenti e rendere la tua esperienza ancora migliore in futuro. Grazie per la fiducia a nome di tutto il team di Carbonara! RP Raphaël P. Gérant Restaurants Used the software for: 6-12 months ### "Bonne initiative " December 17, 2021 5.0 Pros Facile d’utilisation, assez pratique, Equipe dynamique qui prend en compte votre avis personnel Cons Enregistrement d’une liste client Horaires de réservation non modulable Review Source Response from Carbonara March 14, 2022 Bonjour Raphaël, merci beaucoup d'avoir pris le temps de nous écrire cette fantastique critique, nous l'apprécions vraiment. Il est très utile pour notre équipe de lire ces mots, cela nous donne la sensation que nos efforts ont été appréciés. Merci encore ! Nous sommes impatients de rendre votre expérience encore meilleure à l'avenir. MP Matthew P. Director Food & Beverages Used the software for: Less than 6 months ### "Love it " December 17, 2021 5.0 Very good Pros Love it’s free and I can use it on iPad and desktop now Cons The system could ideally go online and have a payment option for customers to reserve and pay deposit Review Source Response from Carbonara March 14, 2022 Hi Matthew, Thank you so much for taking the time to write us a great review! We really appreciate it. It's a real boost to our team when they get a good review and feel their efforts are appreciated. We're looking forward to making your experience even better in the future! Similar Products Featured ## Related categories [Waitlist](https://www.capterra.com/waitlist-software/)[Reservations](https://www.capterra.com/reservations-software/)[Restaurant Management](https://www.capterra.com/restaurant-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.