# ChargeAutomation Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChargeAutomation Software - reviews, pricing plans, popular comparisons to other Vacation Rental products and more. Source: https://www.capterra.com/p/215613/ChargeAutomation/pricing --- # ChargeAutomation Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) ChargeAutomation ## What is ChargeAutomation? ChargeAutomation is an all-in-one guest experience software designed for vacation rentals, bed-and-breakfasts, and short-term-stay hosts. It simplifies operations and boosts revenue through contactless online check-in, automated payment processing, personalized upselling, and digital guidebooks. With contactless check-in, securely collect guest information, documents, e-signatures, and payments before arrival, saving staff time and reducing guest wait times. ChargeAutomation automates payment collection for deposits, balances, and fees, integrates with over 120 payment gateways, and retries failed payments to ensure smooth, cashless transactions. Enhance your revenue with personalized upselling and improve communication with customizable web-based guidebooks that provide guests with essential information and local recommendations. ChargeAutomation streamlines your property management and enriches the guest experience, all in one seamless platform. ## What is ChargeAutomation used for? [Payment Processing](https://www.capterra.com/payment-processing-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$39 Usage Based, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChargeAutomation?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://chargeautomation.com/&name=ChargeAutomation) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChargeAutomation 4.5 (11) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price CA$39 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (11) Ease Of Use 4.6 (1,524) Value For Money 4.4 (11) Value For Money 4.6 (1,456) Customer Service 4.5 (11) Customer Service 4.7 (1,497) ## ChargeAutomation alternatives [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month [4.7 (547)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Highest Rated [4.9 (259)](https://www.capterra.com/p/100831/OwnerRez/reviews/) Starting price $40.00 Per User, Per Month [4.4 (462)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/215613/ChargeAutomation/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Security 4.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Payment Processing 5.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Debit/Credit Card Processing 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Accept and process credit/debit card transactions Online Payments 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Accept and process online payment transactions Payment Fraud Prevention 5.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. For Vacation Rentals 5.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Designed for vacation rentals ChargeAutomation 29 features Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Accept and process credit card transactions Accept and process cryptocurrency transactions such as Bitcoin Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Accept and process credit/debit card transactions Digitally sign online documents Designed for vacation rentals Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment Communicate with guests directly within the system Capture guest experience at a granular level and utilize data to deliver tailored services Transactions that typically involve face-to-face interactions between the payer and the payee Access software remotely via mobile devices Clients can submit payments via mobile devices Manage and handle various international currencies Process payments via multiple modes directly through the application Accept and process online payment transactions Tools to prevent payment fraud, such as identity authentication, risk analysis, seller protection, etc. Integration with payment gateways to facilitate online transactions Accept, record, and reconcile financial transactions Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) Accept and process customer payments for products or services using hardware and software Add, view, and edit details of all properties managed by an agency that are available for sale or rent Automated process of charging customers at regular intervals for repeated access or use of a product or service View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Get Advice We can help you find the software with the features you need. Features 4.5 (11) 4.5 Based on 11 reviews ## Pricing Value for money 4.4 (11) Free Trial Essentials CA$39.00 Usage Based,Per Month Professional CA$99.00 Usage Based,Per Month Value for money 4.4 (11) 4.4 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (11) 4.5 Based on 11 reviews ## User reviews Overall rating 4.5 Based on 11 reviews Filter by rating 5(9) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent EA Eric Alvin P. Managing Partner Hospitality ### "WORST NIGHTMARE AND SCAM" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 26, 2024 RATING : 0 ( if I could rate negative I would) Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money. The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever. The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity. Pros NONE AT ALL. We never got to use their services and they charged us so much. Ian is the worst customer service representative you could ever encounter. The most arrogant person I have ever talked to. Cons Customer service was really bad and over charging over services that we never availed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SD Stuart D. Owner Hospitality ### "CA is the future of guest experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2024 Fantastic, this is the future for guest experience! Pros The integration with RemoteLock software which enables the PIN code door access information to be included in the guest guidebook is fantastic. Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold. Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan. Cons Dashboard, I would like to be able to move the widget order. I would like to see a widget where it displays the booking and answers to the custom questions, rather than having to open a new window. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UT Ulysses T. owner Hospitality ### "Excellent addition to my Channel Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 29, 2024 Pros Upsells, payments, ease of use, client support Cons So far I haven't encountered something that I don't like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Gloria C. CEO Real Estate ### "ChargeAutomation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2024 Pros Very easy to communicate with beds24 and to implement upsell payment Support is also very reactive Cons Low options for user parameters, not having and app to facilite acces from phone Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Andrew O. CEO Commercial Real Estate ### "Amazing product for automation & guest experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2024 We love charge automation and even after we switched & upgraded PMS systems, we still retained charge automation as it's integral to our tech stack. Pros We love the payment scheduling, upsell features, deposit, KYC, etc. all from a single URL link. It fits in nicely with our automation strategy. Cons Difficult to think of a negative, as we love the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Kelly N. GM Leisure, Travel & Tourism ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2024 Pros Working with the CA team has been super easy. All questions or issues are addressed within a timely manner. Cons Sorry, not able to think of anything off the top of my head. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RQ Rebecca Q. Manager Hospitality ### "This software is what makes my business run so smoothly!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2024 Pros I love being able to automate all of the payment t processes for the direct rentals of my vacation rental business. With chargeautomation, bookings run automatically and guests are able to pay 50% up front with the remainder charged 30 days before check in, similar to larger booking platforms. My security deposits are also automatic so I no longer have to manually refund deposits. I also have a number of upsells available to guests. It is also very cost effective. I only pay several dollars each month. Cons I wish there was a mobile app although having a link on the Home Screen does work. But I don’t love having to sign in each time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Director Hospitality ### "Easy and effortless to use, very great additional to our system " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 10, 2023 Great service and support from the team, and reliable. Pros Forms an important part of our business system which enables us to make additional sales Cons None noted, all is very basic and functional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Tobi B. Owner Hospitality ### "Great idea, but some issues are still there" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 January 24, 2023 In general good. But the lack of features might force us to look for alternatives (if they exist). Pros Easy to use, smart ideas, reliable, support is fast Cons \- No import of booking information via Excel or CSV. - Huge data/privacy breach a few months ago- No additional, custom automatic emails configurable - no message sent to customer before charging and no way to do so- expensive (high monthly rate, high percentage, high per transaction charge (too many different charges) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Tracey K. Managing Director Hospitality ### "Automating our growing business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2021 There have a been a few gaps in our requirtements - however the team at CA have always been receptive to these and have added lots of new functionality to support us. Pros We moved from another supplier due to the manual payments we were having to collect from our guest. We were not able to use security deposits for guests. It has enabled our growing business to automate its payments in a secure and flexible manner. Cons Very small but as we are based in the UK some of the features and set up is based in $ rather than £ Switched from [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/) We wanted to be able to take online bookings and payments Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/215613/ChargeAutomation/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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