# ChargeAutomation Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ChargeAutomation the right Vacation Rental solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215613/ChargeAutomation/reviews --- ChargeAutomation 4.5 (11) [View alternatives](https://www.capterra.com/p/215613/ChargeAutomation/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ChargeAutomation Ease of use 4.5 Customer Service 4.5 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Director Hospitality Used the software for: 6-12 months ### "Easy and effortless to use, very great additional to our system " June 10, 2023 5.0 Great service and support from the team, and reliable. Pros Forms an important part of our business system which enables us to make additional sales Cons None noted, all is very basic and functional Review Source TK Tracey K. Managing Director Hospitality Used the software for: 6-12 months ### "Automating our growing business" September 30, 2021 5.0 There have a been a few gaps in our requirtements - however the team at CA have always been receptive to these and have added lots of new functionality to support us. Pros We moved from another supplier due to the manual payments we were having to collect from our guest. We were not able to use security deposits for guests. It has enabled our growing business to automate its payments in a secure and flexible manner. Cons Very small but as we are based in the UK some of the features and set up is based in $ rather than £ Switched from [FantasticStay](https://www.capterra.com/p/175865/FantasticStay/) We wanted to be able to take online bookings and payments Review Source EAP Eric Alvin P. Managing Partner Hospitality Used the software for: Less than 6 months ### "WORST NIGHTMARE AND SCAM" August 26, 2024 1.0 RATING : 0 ( if I could rate negative I would) Our experience with ChargeAutomation has been an absolute nightmare. Despite not using any of their services for an entire year, we were forced into a non-refundable contract. We subscribed based on misleading claims that ChargeAutomation could easily integrate with PayPal Business. However, we later discovered that additional, undisclosed steps were required. This bait-and-switch tactic cost us valuable time and money. The layers of coordination—starting from Hostaway to ChargeAutomation, then to Cybersource, GlobalPay, and Paynamics—added nothing but financial burden. This tangled mess has been incredibly frustrating and costly, with no benefit to our business whatsoever. The customer service is abysmal. Ian from ChargeAutomation not only refused our refund request but also fought with us when we tried to discuss our concerns. He even made a fuss about the negative review we left, showing a complete lack of professionalism and disregard for customer satisfaction. This company is nothing short of a scam. Avoid ChargeAutomation at all costs if you value your time, money, and sanity. Pros NONE AT ALL. We never got to use their services and they charged us so much. Ian is the worst customer service representative you could ever encounter. The most arrogant person I have ever talked to. Cons Customer service was really bad and over charging over services that we never availed Review Source IC Ian C. Owner Hospitality Used the software for: 1-2 years ### "Makes Payment Processing Easy" February 10, 2021 5.0 Overall this software is excellent. It has made the day to day task of payment processing and guest document gathering smooth and reliable. Pros ChargeAutomation is a feature rich platform that makes process payments, authorizing deposits, and handling guest documentation easy. The hard working team of develops is constantly making improvements and readily accepts feedback and suggestions. Cons The software struggles with updating when dates of stay change which is a challenge. Alternatives considered [Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[Stripe](https://www.capterra.com/p/123889/Stripe/) Reason for choosing ChargeAutomation Ease of integration with our existing software. Review Source SD Stuart D. Owner Hospitality Used the software for: Less than 6 months ### "CA is the future of guest experience" August 11, 2024 5.0 Fantastic, this is the future for guest experience! Pros The integration with RemoteLock software which enables the PIN code door access information to be included in the guest guidebook is fantastic. Obtaining the guests real email address rather than the random booking.com/expedia/airbnb system generated email address is worth its wait in gold. Now you can communicate with these guests outwith the walled garden. Best of all, these features and much more are included for FREE in their Basic plan. Cons Dashboard, I would like to be able to move the widget order. I would like to see a widget where it displays the booking and answers to the custom questions, rather than having to open a new window. Review Source AO Andrew O. CEO Commercial Real Estate Used the software for: 2+ years ### "Amazing product for automation & guest experience" June 19, 2024 5.0 We love charge automation and even after we switched & upgraded PMS systems, we still retained charge automation as it's integral to our tech stack. Pros We love the payment scheduling, upsell features, deposit, KYC, etc. all from a single URL link. It fits in nicely with our automation strategy. Cons Difficult to think of a negative, as we love the product. Review Source UT Ulysses T. owner Hospitality Used the software for: 1-2 years ### "Excellent addition to my Channel Manager" July 29, 2024 5.0 Pros Upsells, payments, ease of use, client support Cons So far I haven't encountered something that I don't like. Review Source RQ Rebecca Q. Manager Hospitality Used the software for: 2+ years ### "This software is what makes my business run so smoothly!" May 25, 2024 5.0 Pros I love being able to automate all of the payment t processes for the direct rentals of my vacation rental business. With chargeautomation, bookings run automatically and guests are able to pay 50% up front with the remainder charged 30 days before check in, similar to larger booking platforms. My security deposits are also automatic so I no longer have to manually refund deposits. I also have a number of upsells available to guests. It is also very cost effective. I only pay several dollars each month. Cons I wish there was a mobile app although having a link on the Home Screen does work. But I don’t love having to sign in each time. Review Source GC Gloria C. CEO Real Estate Used the software for: 6-12 months ### "ChargeAutomation " July 5, 2024 5.0 Pros Very easy to communicate with beds24 and to implement upsell payment Support is also very reactive Cons Low options for user parameters, not having and app to facilite acces from phone Review Source KN Kelly N. GM Leisure, Travel & Tourism Used the software for: 2+ years ### "Great Customer Service" May 30, 2024 5.0 Pros Working with the CA team has been super easy. All questions or issues are addressed within a timely manner. Cons Sorry, not able to think of anything off the top of my head. Review Source TB Tobi B. Owner Hospitality Used the software for: 6-12 months ### "Great idea, but some issues are still there" January 24, 2023 4.0 In general good. But the lack of features might force us to look for alternatives (if they exist). Pros Easy to use, smart ideas, reliable, support is fast Cons \- No import of booking information via Excel or CSV. - Huge data/privacy breach a few months ago- No additional, custom automatic emails configurable - no message sent to customer before charging and no way to do so- expensive (high monthly rate, high percentage, high per transaction charge (too many different charges) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.