# Dialog Health Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Dialog Health Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more. Source: https://www.capterra.com/p/215666/Dialog-Health --- # Dialog Health Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialog Health ## What is Dialog Health? The #1 Platform for Two-Way Texting and Real-Time Analytics in Healthcare. Trusted by Fortune 100 and 500 healthcare leaders for over a decade, Dialog Health delivers secure, HIPAA-compliant communication that reduces no-shows, boosts revenue, improves patient engagement, and enhances compliance—driving measurable ROI and better care navigation. Why Choose Dialog Health? - Keep schedules full by reducing no-shows and last-minute cancellations - Drive revenue growth with higher appointment volume and faster cash flow - Improve compliance and outcomes while elevating patient satisfaction - Empower your team with tools that boost engagement and reduce manual workload - Enhance staff engagement and retention One Platform: Two-way texting, short links, digital forms, AI-translation, and more. Actionable Analytics: Real-time SMS analytics with delivery receipts, message history, and trackable links. Seamless Integration: Our easy-to-use platform works with the systems you already use. ## What is Dialog Health used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 62 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Patient Engagement / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Employee Engagement / 2026 - Patient Engagement / 2026 - SMS Marketing / 2026 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Appointment Scheduling / 2026 - Employee Engagement / 2026 - Patient Engagement / 2026 - SMS Marketing / 2026 Do you work for Dialog Health?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dialoghealth.com&name=Dialog Health) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialog Health 5.0 (62) VS. [4.7 (15)](https://www.capterra.com/p/201547/CallMyDoc/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (62) Ease Of Use 4.7 (15) Value For Money 4.9 (57) Value For Money 4.7 (15) Customer Service 5.0 (60) Customer Service 4.6 (15) ## Dialog Health alternatives [4.3 (27)](https://www.capterra.com/p/275493/eConsent/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (989)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars Highest Rated [4.7 (30)](https://www.capterra.com/p/235541/Vital-Interaction/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (669)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/215666/Dialog-Health/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Confirmations/Reminders 5.0 (41) 87.80% of 41 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Messaging 5.0 (26) 76.92% of 26 reviewers that rated this feature as important or highly important Communicate using messages within the system Patient Engagement 5.0 (22) 68.18% of 22 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Appointment Scheduling 4.7 (19) 63.16% of 19 reviewers that rated this feature as important or highly important Schedule appointments via a calendar HIPAA Compliant 4.9 (18) 94.44% of 18 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Automated Scheduling 5.0 (12) 66.67% of 12 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications Dialog Health 85 features Send and receive text messages to communicate with clients or prospects in real-time Detailed plan including steps, milestones, assignments, and timeline needed to complete a project, strategy or goal Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Set campaign schedules by selecting start, pause, and end dates Campus Notifications Communicate using direct chat or messages within the system Electronic storage of stakeholder contact information Private online space that lets businesses securely share documents and provide information access to clients Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Send automated marketing emails based on user actions over a predetermined period Track employee schedules, availability, and performance across projects and tasks Process of familiarizing new employees with the company, their position, and responsibilities Acknowledge and reward employees for reaching specific goals and/or for exemplary performance Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Automatically find mutually available meeting time slots across multiple calendars Compliant with HIPAA, which sets standards for sensitive patient data protection Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Send messages to multiple recipients at the same time Send messages to multiple subscribers at the same time Personalize text messages using templates and custom fields Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Electronic coupons delivered to a mobile device that can be exchanged for a discount Manage multiple campaigns in one system Manage and support multiple languages Provide notifications in multiple languages Manage and support multiple locations Identify, track, and respond to negative feedback Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Accept and process online payment transactions Track the number of open emails, messages, and texts for any campaign Educational and medical resources that are delivered to patients online Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Reminders sent for balance/payment due Enable custom polls/voting to facilitate decision-making or increase engagement Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group Trigger clickable pop-up messages Matrix barcode that stores information Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Schedule repeating appointments based on a duration of time Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Short phone numbers that used to opt-in to SMS campaigns Send messages via SMS Reminders sent via SMS/text message Gauge satisfaction and receive information for improvement and success Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Send, receive, and respond to messages Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.9 (62) 4.9 Based on 62 reviews ## Pricing Value for money 4.9 (57) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.9 (57) 4.9 Based on 57 reviews ## Integrations [ Paylocity](https://www.capterra.com/p/86714/WebPay/)[ Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Paycom](https://www.capterra.com/p/130949/Paycom/)[ Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ ModMed](https://www.capterra.com/p/124590/EMA/)[ Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/)[ HST Pathways](https://www.capterra.com/p/178241/HST-Pathways/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (60) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (60) 5.0 Based on 60 reviews ## User reviews Overall rating 5.0 Based on 62 reviews Filter by rating 5(59) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RR Raschele R. RN Hospital & Health Care ### "Registered nurse " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Pros Easy to use system that has always been user friendly. No issues logging in. Easy to maintain and keep patient information together Cons The only nice thing would be an automatic refresh of the logs of patients replying to texts for follow ups Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jean W. ProcedureFront Desk Coordinator Hospital & Health Care ### "Procedure/Front Desk Coordinator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2026 Dialog Health is a very easy program to us. We have had a very successful confirmation rate through Dialog Health. Pros User friendly program, has absolutley helped ellivate the amount of time spent on the phone and increased productivity in other areas. Cons The one thing that is an issue, and I don't think its a Dialog Health issue, but when Mod Med doesn't drop our most up to date schedule for the campaign w/the correct time, it makes coordinating the schedule very difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you so much for sharing your feedback, we really appreciate it! We’re glad to hear that Dialog Health has been user-friendly for your team and has helped reduce phone time while improving productivity. We understand your concern regarding schedule accuracy when the most up-to-date times aren’t available. Our team is always happy to partner with you to help monitor schedules and minimize any disruption where possible - email us at support@dialoghealth.com to talk with someone on our team. JH Julie H. Radiology Concierge Hospital & Health Care ### "Ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 14, 2026 Wonderful training and easy to use product. Gives an easy way to communicate with patients. Also gives them an easy way to communicate without having to wait on hold times. Pros It is easy to directly message a patient. And also easy to set up automatic messages regarding check in times and prep for specific exams. Customer support is wonderful if we have any questions or need help with a problem. Cons I wish there was a way to switch it to show the last name first. All our other programs list last name first and it can be a bit confusing when trying to compare schedule reports with the daily messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you for your feedback! We’re glad to hear you find Dialog Health easy to use for both direct and automated patient messaging, and that our support team has been helpful. We appreciate your suggestion about displaying last names first and understand how that consistency could improve daily workflows. We’ll be sure to share this with our product team. It’s great to know the training and communication features have made things easier for both your staff and your patients. Thank you for partnering with Dialog Health! Brooke J. Digital Marketing Specialist Health, Wellness and Fitness ### "Service Makes it GREAT! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 13, 2026 Could not talk more highly about Dialog Health! The product, the people, the ease to use the program it all makes a well rounded company! Pros How incredibly helpful and collaborative the team is! Dialog health employees work closely with us to keep innovating and addressing any issues we may have. Typically they think of hurdles we can jump before we even get to them. One outstanding innovation in the last year is the ability to send messages in countless different languages. Cons Honestly, it's hard to think of a negative when it comes to Dialog Health. One could argue a company always wants to see better pricing?? But even that feels like a far fetch for the quality product and service we're paying for. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you for the wonderful review! We truly appreciate your kind words about our team, collaboration, and ongoing innovation—especially the multilingual messaging feature. It means a lot to hear that you value both the product and the people behind it. We’re grateful for the partnership! BL Beatriz L. Receptionist Hospital & Health Care ### "Give this platform a try" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2026 Overall, my experience with Dialog Health has been very positive. It truly makes my job easier and helps us communicate better with our patients. Pros Dialog Health is a user-friendly platform that is efficient and simple to use. I appreciate the ability to use templates, which save us time. Most of all, I appreciate how it helps us improve patient engagement. Cons I really cannot think of anything negative about my experience with Dialog Health. This platform is an amazing tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you for your kind review! We’re glad to hear Dialog Health has been easy to use and that features like templates are saving you time while improving patient engagement. It’s wonderful to know the platform is making your job easier and strengthening communication with your patients. JC Jacqueline C. Center Director Hospital & Health Care ### "Excellent service provided " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 My overall experience with Dialog Health has been nothing but a positive experience. I would highly recommend this service. Pros The Dialog Health website has many helpful tips with guidance to trouble shoot any issues you may need help with. The customer service is so responsive, professional very knowledgeable. Cons I really have not had any negative issues to report. I have only had positive experiences thus far with Dialog Health. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you for your review! We’re glad to hear you’ve found our resources helpful and our customer service responsive and knowledgeable. It’s wonderful to know your experience has been so positive, and we truly appreciate your recommendation of Dialog Health. SH Sarah H. Coordinator Hospital & Health Care ### "Making Patient Feel Heard" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Using Dialog Health has been a rock-solid experience! It’s fast, easy, and keeps our patients connected and heard. Questions get answered quickly, and patients love the convenience and personal touch. It’s made communication simple and stress-free for our team and our patients alike. Pros We love using Dialog Health! This texting system has been a game-changer for both our team and our patients. It’s a huge time-saver, allowing us to efficiently respond to patient questions and concerns. Patients consistently tell us they feel heard, supported, and cared for, knowing they have a direct line to our team. It’s not just convenient—it’s a meaningful way to improve patient experience and engagement. It can also translate! Highly recommend to any practice looking to enhance communication and patient satisfaction! Cons Nothing. The best thing about Dialog Health is they listen to your suggestions, and they are ALWAYS improving! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 25, 2026 We’re thrilled to hear how Dialog Health has helped your team save time while making patients feel heard, supported, and connected. Improving patient communication and experience is exactly what we aim for, and your feedback means a lot to us. We truly appreciate your partnership and look forward to continuing to grow and improve together! AD Alexis D. Registered Nurse Medical Practice ### "Registered Nurse - Dialog Health Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Great experience with Dialog Health. It is a useful resource and easy to use. I like that you can search names. Pros Very easy to use, useful way to communicate with patients. I think patients also find it useful to be able to text. Cons I see no cons to dialog health at this time. It is a great resource for appointment management and communication. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you for your feedback! We’re glad to hear Dialog Health has been easy to use and helpful for patient communication, especially through texting and search functionality. We appreciate you sharing your positive experience and are grateful to support your appointment management needs. AL ashanta l. center director Hospital & Health Care ### "NO more preop/postop calls!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 12, 2026 Customer service, \[sensitive content hidden\] are great to work with and they have a quick turnaround on tickets/email questions. Like with anything new, the in-service was info-overload and intimidating for my Team, but with practice, they got it! It's smooth sailing now. Pros It's simple and I like the analytics piece. We were ablet ot cut down on staffing because we didn't need to do preop or postop calls. A+ Cons nothing. I had a suggestion regarding translation services, and it was implemented in less than 5 months. It may have already been in the works, but I'm still happy about it. Switched from [CipherHealth](https://www.capterra.com/p/181386/CipherHealth/) better price and product. We could do more with DH than with Cipher. Long wait time for ticket resolution. Doesn't provide detailed analytics like DH. Alternatives considered [gGastro](https://www.capterra.com/p/231841/gGastro/) Reasons for choosing Dialog Health we are switching EMRs soon. it was pointless to intergrate gGastro Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you for the great review! We’re thrilled to hear Dialog Health has helped reduce staffing needs through automation and that you’re finding value in the analytics. We also appreciate your feedback on translation services and are glad we could deliver that improvement quickly. It’s wonderful to hear your team is now finding the platform easy to use and that our customer service has been responsive and supportive. We’re grateful for the partnership! MW Melissa W. BOM Medical Practice ### "Call Me Beep Me" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 12, 2026 Fair. More pros than cons. I say its a hit and miss with the patients. Some people find messaging annoying, while others find it super useful. Pros It helps our patients who did not receive instructions from the practice. If describes in depth what to avoid with their prep, and who to call with questions Cons I wish it automatically updated phone numbers when we do. We do not always have time to bounce back and forth in platforms Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2026 Thank you for your thoughtful feedback. We’re glad Dialog Health helps ensure patients receive clear prep instructions and know who to contact with questions. We understand how manual updates across platforms can be time-consuming and appreciate you sharing that insight. Email our support team at support@dialoghealth.com to talk with one of our experts. Patient preferences do vary, and we’re happy to hear the benefits are making a positive impact overall. [View all Reviews](https://www.capterra.com/p/215666/Dialog-Health/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Klara vs Dialog Health](https://www.capterra.com/compare/203066-215666/Klara-vs-Dialog-Health)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)