# Dialog Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Dialog Health the right Appointment Scheduling solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215666/Dialog-Health/reviews --- Dialog Health 5 (62) [View alternatives](https://www.capterra.com/p/215666/Dialog-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Dialog Health Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews SP Sashanna P Charge Nurse, Registered NurseHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform helps us remind patients about appointments, share updates, and answer questions quickly, saving time for staff and making care feel more personal and convenient.“ January 12, 2026 JW Jean W ProcedureFront Desk CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The one thing that is an issue, and I don't think its a Dialog Health issue, but when Mod Med doesn't drop our most up to date schedule for the campaign w/the correct time, it makes coordinating the schedule very difficult.“ January 16, 2026 SR Samantha R Center AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Our patients find it helpful when we send them appointment reminders and prep reminders prior to their procedure.“ January 12, 2026 SP Sashanna P Charge Nurse, Registered NurseHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “We have had a few wrong phone numbers receiving texts, but that is not Dialog Health's fault.“ January 12, 2026 Brooke J Digital Marketing SpecialistHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “One outstanding innovation in the last year is the ability to send messages in countless different languages.“ January 13, 2026 BR Brittany R Registered NurseMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Splitting text into two messages, patients dislike.“ July 16, 2025 KM Kait M Administrative Assistant- HR Generalist- Credentialing SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It allows staff to follow up with multiple providers and patients with ease!“ January 12, 2026 AP Aalaysia P medical assistantHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Sometimes it crashes and its hard to find the patients“ July 24, 2024 ## Showing most helpful reviews Showing 1-25 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AW Ashley W. Center Director Hospital & Health Care Used the software for: 2+ years ### "Patient Communication at its best! " July 17, 2025 5.0 Pros My favorite thing about Dialog Health is the ease of use in communication with patients. Patients who are unable to answer phone calls during their work day can still communicate thru text messaging. Cons It would be beneficial if Dialog Health had the ability to send documents; however, the quick link ability does helps offset this inability. Review Source Response from Dialog Health February 16, 2026 Thank you for your feedback! We’re glad to hear Dialog Health makes patient communication easier—especially for those who can’t take phone calls during the workday and prefer texting. We appreciate your suggestion about document sending. Thank you for sharing your experience and insight! SS Shannon S. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Love this Company" January 12, 2026 5.0 10/10 would recommend! Cannot say enough good things about this team. They make you feel like you are the only client and they are there to help within minutes. Pros This company's customer service is unmatched!! I cannot say enough great things about how easy this system is to use and IF assistance is ever needed they make you feel like you are their only customer. Cons Literally nothing. I rarely need to reach out for help because the system is so easy to use, but when I do they are there to help. Review Source Response from Dialog Health February 16, 2026 Thank you so much for this amazing review! We’re thrilled to hear how much you value our customer service and ease of use. It truly means a lot to know our team makes you feel supported and prioritized. We appreciate the recommendation and are grateful for the partnership! KL Kristina L. RMA Medical Practice Used the software for: Less than 6 months ### "Ortho Total Joints" July 17, 2024 4.0 Great at preventing post operative problems/ER visits Pros Ease of use and close patient communication. Cons Not linking to office software Epic. I would often have to cross reference the patient in our system. Review Source Response from Dialog Health September 10, 2024 Hi Kristina, thank you for taking the time to leave us a review! Dialog Health does integrate with Epic and most HER systems. If you have any questions or concerns about integrations please contact us at support@dialoghealth.com. AD Alexis D. Registered Nurse Medical Practice Used the software for: 2+ years ### "Registered Nurse - Dialog Health Review" January 12, 2026 5.0 Great experience with Dialog Health. It is a useful resource and easy to use. I like that you can search names. Pros Very easy to use, useful way to communicate with patients. I think patients also find it useful to be able to text. Cons I see no cons to dialog health at this time. It is a great resource for appointment management and communication. Review Source Response from Dialog Health February 16, 2026 Thank you for your feedback! We’re glad to hear Dialog Health has been easy to use and helpful for patient communication, especially through texting and search functionality. We appreciate you sharing your positive experience and are grateful to support your appointment management needs. JC Jacqueline C. Center Director Hospital & Health Care Used the software for: 1-2 years ### "Excellent service provided " January 12, 2026 5.0 My overall experience with Dialog Health has been nothing but a positive experience. I would highly recommend this service. Pros The Dialog Health website has many helpful tips with guidance to trouble shoot any issues you may need help with. The customer service is so responsive, professional very knowledgeable. Cons I really have not had any negative issues to report. I have only had positive experiences thus far with Dialog Health. Review Source Response from Dialog Health February 16, 2026 Thank you for your review! We’re glad to hear you’ve found our resources helpful and our customer service responsive and knowledgeable. It’s wonderful to know your experience has been so positive, and we truly appreciate your recommendation of Dialog Health. EB Emilie B. Insurance Verification Medical Practice Used the software for: 1-2 years ### "Great Tool!" January 12, 2026 5.0 Overall my personal experience with dialog health has been great. It is a great and resourceful tool to have. Pros What i like most about dialog health is the minimal effort to contact patients and to Quickley respond to their questions. Cons What i dislike most about dialog health is the Occasional mis information when transferring patient into Review Source Response from Dialog Health February 12, 2026 Thank you for sharing your feedback! We’re glad to hear that you value how easy it is to contact patients through Dialog Health and how quickly you can respond to their questions. We also appreciate you pointing out the occasional misinformation during patient transfers. Our Support team would be happy to review this for you. You can reach out to support@dialoghealth.com. BL Beatriz L. Receptionist Hospital & Health Care Used the software for: 1-2 years ### "Give this platform a try" January 13, 2026 5.0 Overall, my experience with Dialog Health has been very positive. It truly makes my job easier and helps us communicate better with our patients. Pros Dialog Health is a user-friendly platform that is efficient and simple to use. I appreciate the ability to use templates, which save us time. Most of all, I appreciate how it helps us improve patient engagement. Cons I really cannot think of anything negative about my experience with Dialog Health. This platform is an amazing tool. Review Source Response from Dialog Health February 16, 2026 Thank you for your kind review! We’re glad to hear Dialog Health has been easy to use and that features like templates are saving you time while improving patient engagement. It’s wonderful to know the platform is making your job easier and strengthening communication with your patients. TC Tracey C. RN Health, Wellness and Fitness Used the software for: 2+ years ### "Effective and efficient way to communicate with patients" July 16, 2025 5.0 I as a Charge Nurse use Dialog Health all the time to communicate as ex. asking if patient is able to come in earlier for their procedure. Able to do multitask without being tied up on phone. Pros Ability to effectively and efficiently communicate information or needs to patients on a great platform. Cons Can't say there is anything. Haven't had issues besides if the site goes down and that has not happened often and if does DH will let us know they are aware and working on it. Review Source Response from Dialog Health February 16, 2026 Thank you for your review! We’re glad Dialog Health helps you communicate efficiently with patients and supports multitasking without being tied to the phone, especially for time‑sensitive needs like moving procedures earlier. We also appreciate your understanding around the rare downtime and are happy to hear our team keeps you informed when that occurs. Thanks for sharing how the platform supports your day‑to‑day work! KM Kait M. Administrative Assistant- HR Generalist- Credentialing Specialist Hospital & Health Care Used the software for: 2+ years ### "10/10 Dialog Health is UNMATCHED" January 12, 2026 5.0 10/10. In my position, multitasking is a must. With dialog health, I am allowed to complete all tasks and reminders. Pros Dialog Health makes healthcare communication easy! It allows staff to follow up with multiple providers and patients with ease! Cons I wish I had something to say to make it better, but the user-friendly interface really makes it easy! Review Source Response from Dialog Health February 16, 2026 Thank you for the great review! We’re glad to hear Dialog Health makes it easy to manage communication while supporting your multitasking needs. It’s wonderful to know the user‑friendly interface helps you stay on top of tasks and reminders. 10/10 feedback like this means a lot to us! BR Brittany R. Registered Nurse Medical Practice Used the software for: 1-2 years ### "Registered Nurse" July 16, 2025 5.0 Great. Easy to use and communicate with patients. Was helpful when we had to change our schedule due to a hurricane last year and communicate with patients our unexpected closure. Pros Ease of use, good patient communication, managing appointments, saves time, most patients are more responsive to text. Cons Splitting text into two messages, patients dislike. Other than that, our office has no complaints and everything is working effectively. Review Source Response from Dialog Health February 16, 2026 Thank you for your feedback! We’re glad Dialog Health makes patient communication easy, saves time, and supports appointment management—especially during unexpected closures. We are happy to hear everything else is working well for your office. SN Sarah N. Scheduler Medical Practice Used the software for: 6-12 months ### "Love the Ease of Communicating with Dialog Health" January 15, 2025 5.0 I love how easy it is to communicate with patients! Questions can be answers really quickly! It makes communicating more efficient. Pros I love the ease of communicating with patients. I try to answer their questions and being able to text is a great feature. Cons Having to mark them after you communicate with the patient, I do not love adding the word "done." Review Source Response from Dialog Health April 30, 2025 Hello Sarah! Thank you so much for taking the time to leave us such a kind review. We are so glad to hear that you have found texting to be helpful in your workflow! Regarding having to add a note to actions completed in triage, I will pass your idea along to our devlopment team to look into! DB Dominique B. billing Hospital & Health Care Used the software for: 6-12 months ### "dialog health review" January 14, 2025 5.0 Overall I recommend using this across all platforms and it is a great way to communicate Pros It is quick and efficient and it is very user friendly Cons It logs me out after every text I send . Review Source Response from Dialog Health April 30, 2025 Hi Dominique! Thank you for taking the time to leave us such a kind review. We are so happy to hear that Dialog Health has helped improve your communication! Regarding the auto log-out, this occurs after 15 minutes of inactivity. If you have any questions or concerns about the auto log-out, please reach out to support@dialoghealth.com and we would be happy to assist! RC Rafael C. Campaign Manager Insurance Used the software for: 6-12 months ### "Efficient and easy to use tool!" January 15, 2025 5.0 Overall good experience; small limitations but pretty good overall. Pros I liked the efficiently of the tool and how easily it is to use. Cons There is a delay on the data coming in, I want to be able to see the whole list, not in batches. Review Source Response from Dialog Health April 30, 2025 Hi Rafael! Thank you for taking the time to leave us such a kind review. We are glad to hear that you have found Dialog Health helpful and easy to use! AA Amari A. Office Manager Medical Practice Used the software for: 2+ years ### "Seamless communication" July 17, 2024 5.0 I've used it for over four years now and have not run into any issues. Any technical issues are corrected in an instant. Pros Being able to interact with my patients on a daily basis no matter what the need Cons Not being able to multitask with certain Review Source Response from Dialog Health September 10, 2024 Hi Amari, thank you for taking the time to leave us a review! We are so glad to hear that your team has found success with Dialog Health. If you are running into any issues or have any concerns, please reach out to us at support@dialoghealth.com and we would be happy to assist! JR Jennyfer R. Clinical Coordinator Medical Practice Used the software for: 2+ years ### "Dialog Health" July 17, 2024 5.0 Pros It's very user friendly. The Templates are a big help. Cons I will like to see more templates in different languages. Review Source Response from Dialog Health September 10, 2024 Hi Jennyfer, thank you for taking the time to leave us a review! We are happy to hear that you are finding success with the Dialog Health platform and making use of our templates feature! Dialog Health does support texting in different languages! If you would like to set up a call to discuss this further, please reach out to support@dialoghealth.com! We would be more than happy to assist. As a client you can also access our knowledge base which houses articles relating to texting in multiple languages! ED Erin D. RN Medical Practice Used the software for: 1-2 years ### "Great Product" July 19, 2024 5.0 Pros Ease of use and time saving to contact patients Cons We are not able to text back at this time. Review Source Response from Dialog Health September 10, 2024 Hi Erin, thank you for taking the time to leave us a review! Your team does not currently have one-on-one messaging included in your contract, but our advanced feature of one-on-one communication is available! Should your team be interested in a free POC for one-on-one communication, please reach out to support@dialoghealth.com and we will get things started! AP Aalaysia P. medical assistant Hospital & Health Care Used the software for: 6-12 months ### "Medical Assistant " July 24, 2024 5.0 Pros The convince is the main thing I like the most about about Dialog Health. Cons Sometimes it crashes and its hard to find the patients Review Source Response from Dialog Health September 10, 2024 Hi Aalaysia, thank you for taking the time to leave us a review! We strive to have 99.999% uptime. If you are having issues finding patients easily, please use the search bar. Using the patients you can search by first name, last name, phone number, or patient ID. If you would like any assistance please contact support@dialoghealth.com. We'd be more than happy to assist! mM madeline M. receptionist Health, Wellness and Fitness Used the software for: 6-12 months ### "Amazing and easy to use" July 18, 2024 5.0 How easy it is to contact patients and communicate with them Pros i like how easy it is to contact patients and communicate with them Cons everything is fine about dialog no complaints on my end Review Source Response from Dialog Health September 10, 2024 Hi Madeline, thank you for taking the time to leave us a review! We are glad to hear that your team has found success with texting your patients using Dialog Health. EH Erin H. Medical Assistant Medical Practice Used the software for: Less than 6 months ### "Easy to use" July 18, 2024 5.0 Pros Very easy to use, and patients are able to contact us and get a call back within 24 hours. Cons There is not much that I don't like about Dialog Health. Review Source Response from Dialog Health September 10, 2024 Hi Erin, thank you for taking the time to leave us a review! We are glad that your team has found success using Dialog Health to text your patients. DR Div R. Business office clerk Medical Practice Used the software for: Less than 6 months ### "Communication" August 7, 2024 5.0 Pros were able to communicate with the patient and doctors Cons I don’t really have any at the moment. Thank you Review Source Response from Dialog Health September 10, 2024 Hi Div, thank you for taking the time to leave us a review! We are so glad that your team is finding value with Dialog Health. Thank you for being a valued client of ours! JH Julie H. Radiology Concierge Hospital & Health Care Used the software for: 2+ years ### "Ease of use" January 14, 2026 5.0 Wonderful training and easy to use product. Gives an easy way to communicate with patients. Also gives them an easy way to communicate without having to wait on hold times. Pros It is easy to directly message a patient. And also easy to set up automatic messages regarding check in times and prep for specific exams. Customer support is wonderful if we have any questions or need help with a problem. Cons I wish there was a way to switch it to show the last name first. All our other programs list last name first and it can be a bit confusing when trying to compare schedule reports with the daily messages. Review Source Response from Dialog Health February 16, 2026 Thank you for your feedback! We’re glad to hear you find Dialog Health easy to use for both direct and automated patient messaging, and that our support team has been helpful. We appreciate your suggestion about displaying last names first and understand how that consistency could improve daily workflows. We’ll be sure to share this with our product team. It’s great to know the training and communication features have made things easier for both your staff and your patients. Thank you for partnering with Dialog Health! SH Sarah H. Coordinator Hospital & Health Care Used the software for: 2+ years ### "Making Patient Feel Heard" January 12, 2026 5.0 Using Dialog Health has been a rock-solid experience! It’s fast, easy, and keeps our patients connected and heard. Questions get answered quickly, and patients love the convenience and personal touch. It’s made communication simple and stress-free for our team and our patients alike. Pros We love using Dialog Health! This texting system has been a game-changer for both our team and our patients. It’s a huge time-saver, allowing us to efficiently respond to patient questions and concerns. Patients consistently tell us they feel heard, supported, and cared for, knowing they have a direct line to our team. It’s not just convenient—it’s a meaningful way to improve patient experience and engagement. It can also translate! Highly recommend to any practice looking to enhance communication and patient satisfaction! Cons Nothing. The best thing about Dialog Health is they listen to your suggestions, and they are ALWAYS improving! Review Source Response from Dialog Health February 25, 2026 We’re thrilled to hear how Dialog Health has helped your team save time while making patients feel heard, supported, and connected. Improving patient communication and experience is exactly what we aim for, and your feedback means a lot to us. We truly appreciate your partnership and look forward to continuing to grow and improve together! SR Samantha R. Center Administrator Hospital & Health Care Used the software for: 2+ years ### "Citrus Endocopy Center" January 12, 2026 5.0 I have been using dialog health for the last 6 years. Our patients are happy (makes it easy for them to communicate with us), our physicians are happy (reduces same-day cancellations and no-shows), and my staff is happy (saves time that they would normally spend on the phone). If we ever have an issue, concern or need assistance, customer service is quick to respond. Pros Dialog Health has helped us immensely with our patient communication. Our patients find it helpful when we send them appointment reminders and prep reminders prior to their procedure. Cons I don’t have any complaints about the platform. Any issues have always been handled promptly. We will continue using the platform. Review Source Response from Dialog Health February 16, 2026 Thank you for your wonderful review and for being a long‑time Dialog Health partner! We’re thrilled to hear how the platform has supported your patients, physicians, and staff by improving communication, reducing no‑shows, and saving valuable time. It’s especially meaningful to know you’ve had such a positive experience over the past six years. If you ever have questions or need assistance, our support team is always happy to help—please feel free to reach out at support@dialoghealth.com. We truly appreciate your continued trust and partnership! aL ashanta L. center director Hospital & Health Care Used the software for: Less than 6 months ### "NO more preop/postop calls!! " January 12, 2026 5.0 Customer service, \[sensitive content hidden\] are great to work with and they have a quick turnaround on tickets/email questions. Like with anything new, the in-service was info-overload and intimidating for my Team, but with practice, they got it! It's smooth sailing now. Pros It's simple and I like the analytics piece. We were ablet ot cut down on staffing because we didn't need to do preop or postop calls. A+ Cons nothing. I had a suggestion regarding translation services, and it was implemented in less than 5 months. It may have already been in the works, but I'm still happy about it. Alternatives considered [gGastro](https://www.capterra.com/p/231841/gGastro/) Reason for choosing Dialog Health we are switching EMRs soon. it was pointless to intergrate gGastro Switched from [CipherHealth](https://www.capterra.com/p/181386/CipherHealth/) better price and product. We could do more with DH than with Cipher. Long wait time for ticket resolution. Doesn't provide detailed analytics like DH. Review Source Response from Dialog Health February 16, 2026 Thank you for the great review! We’re thrilled to hear Dialog Health has helped reduce staffing needs through automation and that you’re finding value in the analytics. We also appreciate your feedback on translation services and are glad we could deliver that improvement quickly. It’s wonderful to hear your team is now finding the platform easy to use and that our customer service has been responsive and supportive. We’re grateful for the partnership! JW Jean W. ProcedureFront Desk Coordinator Hospital & Health Care Used the software for: 2+ years ### "Procedure/Front Desk Coordinator" January 16, 2026 5.0 Dialog Health is a very easy program to us. We have had a very successful confirmation rate through Dialog Health. Pros User friendly program, has absolutley helped ellivate the amount of time spent on the phone and increased productivity in other areas. Cons The one thing that is an issue, and I don't think its a Dialog Health issue, but when Mod Med doesn't drop our most up to date schedule for the campaign w/the correct time, it makes coordinating the schedule very difficult. Review Source Response from Dialog Health February 16, 2026 Thank you so much for sharing your feedback, we really appreciate it! We’re glad to hear that Dialog Health has been user-friendly for your team and has helped reduce phone time while improving productivity. We understand your concern regarding schedule accuracy when the most up-to-date times aren’t available. Our team is always happy to partner with you to help monitor schedules and minimize any disruption where possible - email us at support@dialoghealth.com to talk with someone on our team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.