--- title: "Dialog Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Dialog Health the right Appointment Scheduling solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215666/Dialog-Health/reviews/" page_type: "reviews" language: "en" --- Dialog Health 5 (64) [View alternatives](https://www.capterra.com/p/215666/Dialog-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Dialog Health Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews SP Sashanna P Charge Nurse, Registered NurseHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “The platform helps us remind patients about appointments, share updates, and answer questions quickly, saving time for staff and making care feel more personal and convenient.“ January 12, 2026 JW Jean W ProcedureFront Desk CoordinatorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The one thing that is an issue, and I don't think its a Dialog Health issue, but when Mod Med doesn't drop our most up to date schedule for the campaign w/the correct time, it makes coordinating the schedule very difficult.“ January 16, 2026 SR Samantha R Center AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Our patients find it helpful when we send them appointment reminders and prep reminders prior to their procedure.“ January 12, 2026 SP Sashanna P Charge Nurse, Registered NurseHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “We have had a few wrong phone numbers receiving texts, but that is not Dialog Health's fault.“ January 12, 2026 Brooke J Digital Marketing SpecialistHealth, Wellness and Fitness, 501 - 1,000 employeesUsed the software for: More than 2 years. “One outstanding innovation in the last year is the ability to send messages in countless different languages.“ January 13, 2026 BR Brittany R Registered NurseMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Splitting text into two messages, patients dislike.“ July 16, 2025 KM Kait M Administrative Assistant- HR Generalist- Credentialing SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It allows staff to follow up with multiple providers and patients with ease!“ January 12, 2026 AP Aalaysia P medical assistantHospital & Health Care, 201 - 500 employeesUsed the software for: 6-12 months. “Sometimes it crashes and its hard to find the patients“ July 24, 2024 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MW Melissa W. BOM Medical Practice Used the software for: 2+ years ### "Call Me Beep Me" January 12, 2026 4.0 Fair. More pros than cons. I say its a hit and miss with the patients. Some people find messaging annoying, while others find it super useful. Pros It helps our patients who did not receive instructions from the practice. If describes in depth what to avoid with their prep, and who to call with questions Cons I wish it automatically updated phone numbers when we do. We do not always have time to bounce back and forth in platforms Review Source Response from Dialog Health February 16, 2026 Thank you for your thoughtful feedback. We’re glad Dialog Health helps ensure patients receive clear prep instructions and know who to contact with questions. We understand how manual updates across platforms can be time-consuming and appreciate you sharing that insight. Email our support team at support@dialoghealth.com to talk with one of our experts. Patient preferences do vary, and we’re happy to hear the benefits are making a positive impact overall. SP Sashanna P. Charge Nurse, Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Charge Nurse, Registered Nurse" January 12, 2026 5.0 Pros Dialog Health is very helpful as it is simple to use and allows us to stay connected with patients through text messages that are HIPAA safe vs having to make multiple phone calls/ leave voicemails. The platform helps us remind patients about appointments, share updates, and answer questions quickly, saving time for staff and making care feel more personal and convenient. We definitely have seen an increase in engagement and a reduction in no shows. Additionally, if changes to users or auto texts are needed the customer service individuals respond quickly to assist us. Cons So far no complaints about Dialog Health directly, it has a had a huge positive impact in our facility. We have had a few wrong phone numbers receiving texts, but that is not Dialog Health's fault. Review Source Response from Dialog Health February 16, 2026 Thank you for your detailed review! We’re glad to hear Dialog Health has made patient communication easier, more personal, and more efficient—while helping reduce no-shows and save staff time. It’s also great to know our HIPAA‑safe texting and responsive customer support have had a positive impact on your facility. We truly appreciate your partnership and feedback! KL Kristina L. RMA Medical Practice Used the software for: Less than 6 months ### "Ortho Total Joints" July 17, 2024 4.0 Great at preventing post operative problems/ER visits Pros Ease of use and close patient communication. Cons Not linking to office software Epic. I would often have to cross reference the patient in our system. Review Source Response from Dialog Health September 10, 2024 Hi Kristina, thank you for taking the time to leave us a review! Dialog Health does integrate with Epic and most HER systems. If you have any questions or concerns about integrations please contact us at support@dialoghealth.com. SS Shannon S. Clinical Director Health, Wellness and Fitness Used the software for: 2+ years ### "Love this Company" January 12, 2026 5.0 10/10 would recommend! Cannot say enough good things about this team. They make you feel like you are the only client and they are there to help within minutes. Pros This company's customer service is unmatched!! I cannot say enough great things about how easy this system is to use and IF assistance is ever needed they make you feel like you are their only customer. Cons Literally nothing. I rarely need to reach out for help because the system is so easy to use, but when I do they are there to help. Review Source Response from Dialog Health February 16, 2026 Thank you so much for this amazing review! We’re thrilled to hear how much you value our customer service and ease of use. It truly means a lot to know our team makes you feel supported and prioritized. We appreciate the recommendation and are grateful for the partnership! AW Ashley W. Center Director Hospital & Health Care Used the software for: 2+ years ### "Patient Communication at its best! " July 17, 2025 5.0 Pros My favorite thing about Dialog Health is the ease of use in communication with patients. Patients who are unable to answer phone calls during their work day can still communicate thru text messaging. Cons It would be beneficial if Dialog Health had the ability to send documents; however, the quick link ability does helps offset this inability. Review Source Response from Dialog Health February 16, 2026 Thank you for your feedback! We’re glad to hear Dialog Health makes patient communication easier—especially for those who can’t take phone calls during the workday and prefer texting. We appreciate your suggestion about document sending. Thank you for sharing your experience and insight! AD Alexis D. Registered Nurse Medical Practice Used the software for: 2+ years ### "Registered Nurse - Dialog Health Review" January 12, 2026 5.0 Great experience with Dialog Health. It is a useful resource and easy to use. I like that you can search names. Pros Very easy to use, useful way to communicate with patients. I think patients also find it useful to be able to text. Cons I see no cons to dialog health at this time. It is a great resource for appointment management and communication. Review Source Response from Dialog Health February 16, 2026 Thank you for your feedback! We’re glad to hear Dialog Health has been easy to use and helpful for patient communication, especially through texting and search functionality. We appreciate you sharing your positive experience and are grateful to support your appointment management needs. JC Jacqueline C. Center Director Hospital & Health Care Used the software for: 1-2 years ### "Excellent service provided " January 12, 2026 5.0 My overall experience with Dialog Health has been nothing but a positive experience. I would highly recommend this service. Pros The Dialog Health website has many helpful tips with guidance to trouble shoot any issues you may need help with. The customer service is so responsive, professional very knowledgeable. Cons I really have not had any negative issues to report. I have only had positive experiences thus far with Dialog Health. Review Source Response from Dialog Health February 16, 2026 Thank you for your review! We’re glad to hear you’ve found our resources helpful and our customer service responsive and knowledgeable. It’s wonderful to know your experience has been so positive, and we truly appreciate your recommendation of Dialog Health. EB Emilie B. Insurance Verification Medical Practice Used the software for: 1-2 years ### "Great Tool!" January 12, 2026 5.0 Overall my personal experience with dialog health has been great. It is a great and resourceful tool to have. Pros What i like most about dialog health is the minimal effort to contact patients and to Quickley respond to their questions. Cons What i dislike most about dialog health is the Occasional mis information when transferring patient into Review Source Response from Dialog Health February 12, 2026 Thank you for sharing your feedback! We’re glad to hear that you value how easy it is to contact patients through Dialog Health and how quickly you can respond to their questions. We also appreciate you pointing out the occasional misinformation during patient transfers. Our Support team would be happy to review this for you. You can reach out to support@dialoghealth.com. BL Beatriz L. Receptionist Hospital & Health Care Used the software for: 1-2 years ### "Give this platform a try" January 13, 2026 5.0 Overall, my experience with Dialog Health has been very positive. It truly makes my job easier and helps us communicate better with our patients. Pros Dialog Health is a user-friendly platform that is efficient and simple to use. I appreciate the ability to use templates, which save us time. Most of all, I appreciate how it helps us improve patient engagement. Cons I really cannot think of anything negative about my experience with Dialog Health. This platform is an amazing tool. Review Source Response from Dialog Health February 16, 2026 Thank you for your kind review! We’re glad to hear Dialog Health has been easy to use and that features like templates are saving you time while improving patient engagement. It’s wonderful to know the platform is making your job easier and strengthening communication with your patients. KM Kait M. Administrative Assistant- HR Generalist- Credentialing Specialist Hospital & Health Care Used the software for: 2+ years ### "10/10 Dialog Health is UNMATCHED" January 12, 2026 5.0 10/10. In my position, multitasking is a must. With dialog health, I am allowed to complete all tasks and reminders. Pros Dialog Health makes healthcare communication easy! It allows staff to follow up with multiple providers and patients with ease! Cons I wish I had something to say to make it better, but the user-friendly interface really makes it easy! Review Source Response from Dialog Health February 16, 2026 Thank you for the great review! We’re glad to hear Dialog Health makes it easy to manage communication while supporting your multitasking needs. It’s wonderful to know the user‑friendly interface helps you stay on top of tasks and reminders. 10/10 feedback like this means a lot to us! AV Alejandra V. manger Medical Practice Used the software for: 2+ years ### "the best, i love to use it everyday " January 14, 2025 5.0 it is the best, I would not change a thing Pros it's very easy to use, so convenient i love it so much Cons nothing its perfect as is, i highly recommend it Review Source Response from Dialog Health April 30, 2025 Hi Alejandra! Thank you so much for taking the time to leave us such a kind review! We are so glad to hear that you have found value in using Dialog Health! BL Brooke L. Medical Biller Hospital & Health Care Used the software for: 6-12 months ### "Awesome! Great Service" January 14, 2025 5.0 It has been nice reaching out to PTs when we can Pros I like how effective it is. It has been really nice being about to talk to PTs because some PTs prefer that as well. Cons There are no cons I have about dialoge health Review Source Response from Dialog Health April 30, 2025 Hi Brooke! Thank you so much for taking the time to leave us such a kind review! We are glad that Dialog Health has been helpful with communicating with your patients! JN Jailene N. Insurance verification Medical Practice Used the software for: Less than 6 months ### "I highly recommend diaglog health " January 14, 2025 5.0 I feel like its an amazing way to communicate with patients without interupting their daily activities. Pros As someone who works in the insurance verfication process , it was very helpful sending a message to let the patients know if their insurance changed to please call us with the new information. Cons Nothing i love everything, theres no a thing i would change. Review Source Response from Dialog Health April 30, 2025 Hi Jailene! Thank you so much for taking the time to leave us such a kind review. We are so glad to hear that Dialog Health has been helpful in your workflow! RB Rochell B. Business Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great service" July 22, 2024 5.0 Pros Very easy platform for patients and staff to use. Greatly reduces staffing hours that would be spent phoning patients if texting service not in use. Cons No cons at this time, staff is very happy with service. Price is reasonable for service Review Source Response from Dialog Health September 10, 2024 Hi Rochell, thank you for taking the time to leave us a review! We are glad that Dialog Health has helped save your staff time that would have previously been used to call patients. AA Amari A. Office Manager Medical Practice Used the software for: 2+ years ### "Seamless communication" July 17, 2024 5.0 I've used it for over four years now and have not run into any issues. Any technical issues are corrected in an instant. Pros Being able to interact with my patients on a daily basis no matter what the need Cons Not being able to multitask with certain Review Source Response from Dialog Health September 10, 2024 Hi Amari, thank you for taking the time to leave us a review! We are so glad to hear that your team has found success with Dialog Health. If you are running into any issues or have any concerns, please reach out to us at support@dialoghealth.com and we would be happy to assist! JB Jessica B. Integrated Applications Manager Information Technology and Services Used the software for: 2+ years ### "Dialog Health Feedback" July 17, 2024 4.0 Very positive outcomes for our patients Pros Support from all of the team and easy setup Cons Ability to have multiple service lines on one console Reason for choosing Dialog Health user friendly Review Source Response from Dialog Health September 10, 2024 Hi Jessica, thank you so much for taking the time to leave us a review! We are so glad that your team has found success and had a positive experience with the Dialog Health platform and team! If you have any questions or concerns, please reach out to support@dialoghealth.com! We would be more than happy to hop on a call to discuss! AP Aalaysia P. medical assistant Hospital & Health Care Used the software for: 6-12 months ### "Medical Assistant " July 24, 2024 5.0 Pros The convince is the main thing I like the most about about Dialog Health. Cons Sometimes it crashes and its hard to find the patients Review Source Response from Dialog Health September 10, 2024 Hi Aalaysia, thank you for taking the time to leave us a review! We strive to have 99.999% uptime. If you are having issues finding patients easily, please use the search bar. Using the patients you can search by first name, last name, phone number, or patient ID. If you would like any assistance please contact support@dialoghealth.com. We'd be more than happy to assist! AD Amber D. ADON Medical Practice Used the software for: 1-2 years ### "Easy to use" July 18, 2024 5.0 The product is easy to use, easy to teach new employees. Pros It's easy to use and works well for our practice Cons There is nothing I like the least about this product Review Source Response from Dialog Health September 10, 2024 Hi Amber, thank you for taking the time to leave us a review! We are so happy that your team has found success with Dialog Health. CM Crystal M. Urgent care tech Medical Practice Used the software for: 1-2 years ### "Great addition to medical needs" July 18, 2024 5.0 Pros Easy to use! Easily accessible for all that use it. Cons I have no dislikes as of yet on Dialog Health. Review Source Response from Dialog Health September 10, 2024 Hi Crystal, thank you for taking the time to leave us a review! We are so glad to hear that your team has been successful with Dialog Health and that you find it to be easily accessible. MH Morgan H. Owner Medical Practice Used the software for: I used a free trial ### "Next Level Communicatoin" June 30, 2021 5.0 This has really made contacting patients mainly for reminders for appointments much easier. Pros This allowed my office to send reminders for appointments thus reducing no shows. It took communication to the next level Cons It took some time to figure out the multiple language texts though that was more an issue from our end. Review Source Response from Dialog Health September 10, 2024 Hi Morgan, thank you so much for taking the time to leave us a review! We are so happy to hear that your team has found success with Dialog Health! Should your team ever need any assistance regarding texting in multiple languages, please reach out to support@dialoghealth.com! We would be more than happy to assist. NV Nashaly V. Receptionist Medical Practice Used the software for: Less than 6 months ### "Best program " July 18, 2024 5.0 Pros Easy to use, makes it easier for our patients to get the reminder Cons Nothing everything is good and easy Review Source Response from Dialog Health September 10, 2024 Hi Nashaly, thank you for taking the time to leave us a review! We are happy to hear that your team has found success using Dialog Health to text your patients. SH Sarah H. Coordinator Hospital & Health Care Used the software for: 2+ years ### "Making Patient Feel Heard" January 12, 2026 5.0 Using Dialog Health has been a rock-solid experience! It’s fast, easy, and keeps our patients connected and heard. Questions get answered quickly, and patients love the convenience and personal touch. It’s made communication simple and stress-free for our team and our patients alike. Pros We love using Dialog Health! This texting system has been a game-changer for both our team and our patients. It’s a huge time-saver, allowing us to efficiently respond to patient questions and concerns. Patients consistently tell us they feel heard, supported, and cared for, knowing they have a direct line to our team. It’s not just convenient—it’s a meaningful way to improve patient experience and engagement. It can also translate! Highly recommend to any practice looking to enhance communication and patient satisfaction! Cons Nothing. The best thing about Dialog Health is they listen to your suggestions, and they are ALWAYS improving! Review Source Response from Dialog Health February 25, 2026 We’re thrilled to hear how Dialog Health has helped your team save time while making patients feel heard, supported, and connected. Improving patient communication and experience is exactly what we aim for, and your feedback means a lot to us. We truly appreciate your partnership and look forward to continuing to grow and improve together! JH Julie H. Radiology Concierge Hospital & Health Care Used the software for: 2+ years ### "Ease of use" January 14, 2026 5.0 Wonderful training and easy to use product. Gives an easy way to communicate with patients. Also gives them an easy way to communicate without having to wait on hold times. Pros It is easy to directly message a patient. And also easy to set up automatic messages regarding check in times and prep for specific exams. Customer support is wonderful if we have any questions or need help with a problem. Cons I wish there was a way to switch it to show the last name first. All our other programs list last name first and it can be a bit confusing when trying to compare schedule reports with the daily messages. Review Source Response from Dialog Health February 16, 2026 Thank you for your feedback! We’re glad to hear you find Dialog Health easy to use for both direct and automated patient messaging, and that our support team has been helpful. We appreciate your suggestion about displaying last names first and understand how that consistency could improve daily workflows. We’ll be sure to share this with our product team. It’s great to know the training and communication features have made things easier for both your staff and your patients. Thank you for partnering with Dialog Health! SR Samantha R. Center Administrator Hospital & Health Care Used the software for: 2+ years ### "Citrus Endocopy Center" January 12, 2026 5.0 I have been using dialog health for the last 6 years. Our patients are happy (makes it easy for them to communicate with us), our physicians are happy (reduces same-day cancellations and no-shows), and my staff is happy (saves time that they would normally spend on the phone). If we ever have an issue, concern or need assistance, customer service is quick to respond. Pros Dialog Health has helped us immensely with our patient communication. Our patients find it helpful when we send them appointment reminders and prep reminders prior to their procedure. Cons I don’t have any complaints about the platform. Any issues have always been handled promptly. We will continue using the platform. Review Source Response from Dialog Health February 16, 2026 Thank you for your wonderful review and for being a long‑time Dialog Health partner! We’re thrilled to hear how the platform has supported your patients, physicians, and staff by improving communication, reducing no‑shows, and saving valuable time. It’s especially meaningful to know you’ve had such a positive experience over the past six years. If you ever have questions or need assistance, our support team is always happy to help—please feel free to reach out at support@dialoghealth.com. We truly appreciate your continued trust and partnership! aL ashanta L. center director Hospital & Health Care Used the software for: Less than 6 months ### "NO more preop/postop calls!! " January 12, 2026 5.0 Customer service, \[sensitive content hidden\] are great to work with and they have a quick turnaround on tickets/email questions. Like with anything new, the in-service was info-overload and intimidating for my Team, but with practice, they got it! It's smooth sailing now. Pros It's simple and I like the analytics piece. We were ablet ot cut down on staffing because we didn't need to do preop or postop calls. A+ Cons nothing. I had a suggestion regarding translation services, and it was implemented in less than 5 months. It may have already been in the works, but I'm still happy about it. Alternatives considered [gGastro](https://www.capterra.com/p/231841/gGastro/) Reason for choosing Dialog Health we are switching EMRs soon. it was pointless to intergrate gGastro Switched from [CipherHealth](https://www.capterra.com/p/181386/CipherHealth/) better price and product. We could do more with DH than with Cipher. Long wait time for ticket resolution. Doesn't provide detailed analytics like DH. Review Source Response from Dialog Health February 16, 2026 Thank you for the great review! We’re thrilled to hear Dialog Health has helped reduce staffing needs through automation and that you’re finding value in the analytics. We also appreciate your feedback on translation services and are glad we could deliver that improvement quickly. It’s wonderful to hear your team is now finding the platform easy to use and that our customer service has been responsive and supportive. We’re grateful for the partnership! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.