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Pros
I love the ease of communicating with patients. I try to answer their questions and being able to text is a great feature.
I like how easy it is to contact patients and communicate with them.
I like the fact that you can have patient interaction if they needed any help you can help.
This texting platform has exceeded my expectations... amazing open/response rates.
Cons
So far, I don't think there is anything I dislike about Dialog Health.
In the past we have run into several issues with being charged for consoles that were no longer in use. This seems to have been resolved after working with our contact.
Since its implementation, we have had fewer cancellations and no shows which impacts our surgical schedule tremendously.
When patients don't read text message completely and misread the information given about appointment time/procedure prep.
Showing Most Helpful
Showing 25 of 43 reviews
"Give Dialog Health A Try!"
Overall: Overall my experience with Dialog Health is positive. I'm grateful to have a tool like this to enhance our organizations reach and sucesses.
Pros: Dialog Health has excellent customer service! All of my requests are handled so quickly and have detailed responses. When we wanted to add additional services for the people we serve, Dialog Health made it easy to implement on our end.
Cons: There is nothing I can think of, the platform does what it is designed to do very well. As opposed to say, trying to offer a bunch of services and not having perfected any of them.
"Great Platform. "
Overall: We love dialog health it keeps our patient informed and our schedule running smoothly.
Pros: Ease of use!.
Cons: No Complaints .
"Ortho Total Joints"
Overall: Great at preventing post operative problems/ER visits
Pros: Ease of use and close patient communication.
Cons: Not linking to office software Epic. I would often have to cross reference the patient in our system.
Vendor Response
"Superb Texting Program"
Overall: Dialog Health is simply the best texting feature ever! My patients are loaded in automatically and receive all automated messages I setup to send, at the time I set them up to send at. I cannot even begin to explain how much easier this makes my job.
Pros: The ease of texting medical patients without problems.
Cons: None. I have never had a problem in the 3 years I have been using this program.
"Director of Revenue Integrity "
Overall: Overall great experience and service with Dialog Health!
Pros: The platform is very user friendly and provides the ability to personalize messages to an individual or send out campaign messages to a group. This feature has been very helpful in our collections department.
Cons: Due to system limitations, appointment updates need to be updated manually which causes additional work for the scheduling department.
"the best, i love to use it everyday "
Overall: it is the best, I would not change a thing
Pros: it's very easy to use, so convenient i love it so much
Cons: nothing its perfect as is, i highly recommend it
"UNITEDTELEHEALTH AND DIALOG HEALTH"
Overall: VERY USER FRIENDLY AND OUR PATIENTS PREFER IT TO PHONE CALLS AND EMAILS. ITS MORE CONVIENT TO EVERY DAY PATIENT USE AND BUSY SCHEDULES WHILE ALSO BEING SECURE.
Pros: SECURE TEXTING MAKES IT MUCH EASIER TO REACH PATIENTS
Cons: WHEN PATIENTS OPT OUT IT IS VERY FRUSTRATING
"Cudos to Dialog Health"
Overall: patients get the text messages in a timely manner. We love it
Pros: efficiency and ease of use. Great support at all times from DH staff!
Cons: I can't think of a thing. Everyone is super helpful.
"Excellent Platform"
Overall: Really nice platform, easy to use, very useful and it definitely make our jobs much easier.
Pros: I like that it makes it easier to get in contact with patients and they are also able to ask question before their appointments without having to call.
Cons: So far, I don't think there is anything I dislike about Dialog Health.
"Love the Ease of Communicating with Dialog Health"
Overall: I love how easy it is to communicate with patients! Questions can be answers really quickly! It makes communicating more efficient.
Pros: I love the ease of communicating with patients. I try to answer their questions and being able to text is a great feature.
Cons: Having to mark them after you communicate with the patient, I do not love adding the word "done."
"Excellent way for communicating with patients"
Overall: We have had excellent feed back overall with our patients. They like that they can text a question back about upcoming procedure without having to make phone call and get a quick response back.
Pros: Direct texting with patients when they have questions
Cons: when patients don't read text message completely and misread the information given about appointment time/procedure prep
Vendor Response
"We Rely on Dialog Health"
Overall: We rely on Dialog Health daily for contacting our patients and making our process run as smooth as possible.
Pros: The ease of use and multi-purpose uses of Dialog Health
Cons: I wish there were more character spaces available
Vendor Response
"Wonderful System "
Pros: Love this site for patients to communicate of their experience's with us, and to inform us of their appointment status
Cons: There are no cons that I have at this time, its a great system.
Vendor Response
"Seamless communication"
Overall: I've used it for over four years now and have not run into any issues. Any technical issues are corrected in an instant.
Pros: Being able to interact with my patients on a daily basis no matter what the need
Cons: Not being able to multitask with certain
Vendor Response
"easy texting"
Pros: You can communicate with patients who never answer call, quick reminders, and other questions.
Cons: It would be nice if they have tabs for what the patient is texting for. i.e; Scheduling, billing, nurse question, etc.
Vendor Response
"Dialog Health"
Pros: It's very user friendly. The Templates are a big help.
Cons: I will like to see more templates in different languages.
Vendor Response
"Great service"
Pros: Very easy platform for patients and staff to use. Greatly reduces staffing hours that would be spent phoning patients if texting service not in use.
Cons: No cons at this time, staff is very happy with service. Price is reasonable for service
Vendor Response
"Dialog Health Feedback"
Overall: Very positive outcomes for our patients
Pros: Support from all of the team and easy setup
Cons: Ability to have multiple service lines on one console
Vendor Response
"Reasons to use Dialog Health"
Overall: Dialog Health, the company, and their staff have been extremely helpful in getting this system up and running for our facility. Since its implementation, we have had fewer cancellations and no shows which impacts our surgical schedule tremendously.
Pros: We were able to customize our phrases and content to exactly what we needed them to say to our clientele. The developer was able to help us frame a very professional text. Also we are able to do direct texting if necessary to our patients
Cons: I have found nothing that I do not like about Dialog Health
Vendor Response
"Love Dialog Health !"
Pros: So convienent, patients love it to be able to cancel appts
Cons: No complaints, I haven’t had any issues with dh
Vendor Response
"You will not be disappointed"
Pros: Ease of use. Instead of spending time calling I can just send a message and get a prompt response
Cons: nothing really. Have enjoyed using and highly recommend
Vendor Response
"Great Product"
Pros: Ease of use and time saving to contact patients
Cons: We are not able to text back at this time.
Vendor Response
"Best app to use!!!"
Overall: such a great experience when helping others
Pros: I like the fact that you can have patient interaction if they needed any help you can help
Cons: i wish it would help with patient messaging
Vendor Response
"Great platmform!"
Pros: Easy for patients to communicate with the office.
Cons: There was not anything that I did not like about dialog health
Vendor Response
"Medical Assistant "
Pros: The convince is the main thing I like the most about about Dialog Health.
Cons: Sometimes it crashes and its hard to find the patients
Vendor Response