# Suptask Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Suptask the right Help Desk solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215702/Suptask/reviews --- Suptask 4.7 (10) [View alternatives](https://www.capterra.com/p/215702/Suptask/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 26th, 2026 # Reviews of Suptask Ease of use 4.8 Customer Service 4.8 ## Showing most helpful reviews Showing 1-10 of 10 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ET Erik T. CTO Information Technology and Services Used the software for: 6-12 months ### "Game changer for modern ticketing processes" September 29, 2021 5.0 What WE wanted to accomplish and get out from Suptask was to avoid unnecessary steps for our internal teams, having to navigate to other products and understand context to help solve tickets. All our conversations were happening on Slack and we thought that by keeping everything there we would get a win-win situation - having all info in one place with a structured ticketing process. Suptask team was very helpful and supportive during the implementation. Pros They way it impacts our teams to work closely together is great. By having the ticket process completely on Slack we remove steps that impact the resolution time against our customers. We have improved response times for our Support with 4x from when we deployed Suptask. It enables teams to work closely together in an efficient ticketing process. Cons It takes some time to get used to this new process. You can call it a new generation of ticketing management as its not to be compared with traditional ticketing systems. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing Suptask Fully aligned with Slack, great pricing model for our organization and well adopted to our team processes. Review Source ET Emil T. Director of sales Insurance Used the software for: 6-12 months ### "Tickethandling with ease" October 23, 2021 5.0 It has been very easy from the very beginning, it has lowered our overhead on tickets and we can now follow up everything in slack which means that we don't require any additional software. We can use slack where all the employees are already present. Pros The ticket functionality is very easy to use and easy to get going with our internal business processes. It is easy to get started and clear how to set things up so that we get the required ticket flow. Cons I would like to have brighter colors in the UI, or an option to select it. Reason for choosing Suptask Pricing & functionality Review Source RS Rikard S. Delivery manager Financial Services Used the software for: Less than 6 months ### "Easy ticketing system" December 20, 2021 4.0 It is a good product that can easily get understood by everyone in the organisation. We can keep the communication in one place, Slack which improves our efficiency of solving the tasks that needs to be completed. Pros It's an easy product to use, which means that everyone can get used to it. It does have the most crucial parts that a ticketing system needs and keeps it simple. I like the simplicity of it and how it connects people to tickets and how we can keep the communication simple. Cons For me it can be a bit overwhelming with all features that exists, but we use it for a very simple scenario which is to create tickets and make sure they gets done in time. Review Source AB Alexander B. Senior Software Developer E-Learning Used the software for: I used a free trial ### "Internal support ticketing with Slack" December 20, 2021 5.0 Pros Sufficient to track internal tasks using Slack Cons Chat UI is not 100% custom, but this limitation is understandable Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reason for choosing Suptask Suptask price model doesn't limit the amount of users even on the free plan. Review Source JW Jonas W. Technical account manager Information Technology and Services Used the software for: Less than 6 months ### "Ticket resolution made easy" December 22, 2021 4.0 We solve the problem that one ticket from the customer can easily end up as several tickets internally. This is what we solve with Suptask Pros The most powerful thing in Suptask that we benefit from is that we can have the ticketing system where our users are. We can easily reference tickets in another system and make sure we have the overview of the whole problem. Cons The onboarding could be a bit more straight forward, since we're not used to handle tickets in slack it would be good with some more information on how it works - maybe even setup everything for us. The struggle in the beginning was to figure out how we should setup the channels for the tickets Review Source DL Dan L. CEO Staffing and Recruiting Used the software for: 6-12 months ### "Recruiter" November 21, 2021 5.0 Very happy! We use a lot of task assignments daily so it is very useful to have a well functioning option. Pros Integration was very easy! We’ve used it for a while so the product has improved. Some ease of use improvements lately helmed a lot! Cons Customization in terms of coloring, I’d like to have more options in terms of that. Reason for choosing Suptask Implementation, overall look and general feel of the product. Review Source LA Lina A. HR Partner Commercial Real Estate Used the software for: 6-12 months ### "Enabling cooperations " October 17, 2021 5.0 It has been great, they helped me get started with the first teams here and the product fulfills our needs Pros It took us from having silos between our teams to getting engaged teams that worked closely together on solving issues. We directly got an ROI in relation to faster resolution times against our customers. Cons It is a new kind of product and people needs to learn how it is used compared to older products in the same market. Review Source AH Alexander H. Operations Financial Services Used the software for: Less than 6 months ### "Faster resolution time" November 18, 2021 5.0 It’s improved our overall teamwork because of how connectable it is. Increased our resolution times so only have good things to say. Very happy using suptask on a daily basis. Pros Makes it so much easier for us since it’s slack native. Big plus with conversational ticketing. Happy clients! Cons All good so far so don’t really have anything bad to say Review Source JA Joel A. Bond Syndicate Banking Used the software for: Less than 6 months ### "Great product!" December 20, 2021 5.0 Pros It improved response times significantly. We finally got teams to co-op better. In a large organisation it is vital that divisions are able to work seamless between eachother and this tool has made it a lot easier and efficient! Cons As with all new software implementations there is a learning period for the employees Review Source AR Alexander R. Business Performance Manager Hospitality Used the software for: I used a free trial ### "Very nice feature" November 18, 2021 4.0 Pros Easy to implement in our current processes. Cons Pricing alternatives for less frequent users Review Source Similar Products Featured