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Pros
Delenta is simple, yet elegant, has good integrations and functionality. One of the better if not best products for coaches on the market.
The Delenta Team are great to work alongside; responsive, invested and passionate about making the product the best it can be.
Fantastic platform, user friendly, a strong coaching community with a single focus of contributing our best to the world. Kudos to the entire team of Delenta.
It’s easy to use and set up, it has enabled us to integrate a number of products into one, provides a great crm and it provides a great user experience - our clients love it.
Cons
Customer service hours are limited due to my Pacific timezone.
I have a question that is not covered in there "frequently asked questions" area and I have left 3 emails and NOT ONE PERSON has responded. There is NO WHERE to reach a customer service provider.
And, it doesn't function well with accessibility settings - I have the font larger on my phone and it looks awful.
It is difficult to integrate documents that you created outside of the application.
Showing Most Helpful
Showing 25 of 31 reviews
"Excellent, New and Improving Every Day"
Pros: Delenta is simple, yet elegant, has good integrations and functionality. One of the better if not best products for coaches on the market.
Cons: Being new, it still has room to grow in becoming more versatile depending on what each coach is looking for. It is an excellent start.
"Helping us become more Future-Fit"
Overall: My experience has been fantastic. Anytime we need help or advice,[sensitive content hidden] have been immediately on top of getting us whatever help we need!
Pros: The customer service and willingness to work through special requests is unparalleled... every time we find something we'd 'like' Delenta to do (a process, button, option, etc) they work through it and almost always add the feature. It's great to work with a company so collaborative and responsive to client needs!
Cons: Delenta is great - our roll-out has been slow, but that is our fault - not theirs.
"A good place to start "
Overall: They have an amazing team who are ready to help you within 24hrs of raising an issue
Pros: Ability to manage client interactions from start to finish .
Cons: Unable to customise the website landing page , wish it had features that would make it as good as individualised website
Vendor Response
"Great Support"
Overall: Excellent. I have used for two years now and they continue to make improvements that help to support my coaching business.
Pros: Support. It is quickly available. The support staff is personable and knowledgeable. I always feel well-cared for whether working with the staff through chat, email or conference call.
Cons: App could be a little more robust. Currently, I am not able to edit appointments in it.
"NO CUSTOMER SERVICE!!!"
Pros: It has most of what I need and is fairly easy to use.
Cons: My BIGGEST pet peeve is that there is ZERO real customer service after you do your on-boarding! I have a question that is not covered in there "frequently asked questions" area and I have left 3 emails and NOT ONE PERSON has responded! There is NO WHERE to reach a customer service provider. It's extremely frustrating!
"Exceptional Customer Care"
Pros: The customer service for Delenta is what was the deciding factor to work with them. [sensitive content hidden] went above and beyond during the sales process and then [sensitive content hidden] has been the most amazing support during onboarding. They really listen to what you need and action it as quickly as they can
Cons: We had a few teething issues when we started but the team turned all these issues around very quickly. This is to be expected with a new platform.
"Love Delenta!"
Pros: The ease of being able to create email templates, e-sginature and schedule clients. The continual upgrades have been really great! I am looking forward to using it for group workshops and creating e-learning.
Cons: Customer service hours are limited due to my Pacific timezone
"Delenta has almost everything I need!"
Overall: Overall I've been pleased with the product and the customer service. I would recommend this software to any fellow coach looking for a comprehensive product for their coaching business.
Pros: I like that it has everything (well, almost everything . . . once ActiveCampaign is integrated it will be complete!). Before I had SO many different applications I had to manage. Delenta is working toward having everything we need to manage our coaching business and our clientele. The interface is attractive and professional and my clients are able to navigate it well. I also love that I can upload my content directly to the site instead of links on YouTube. This alleviates clients from being able to share my content outside of the portal, which I prefer. And there is plenty of storage space. I like the way the course material is laid out as well - easy to upload content. Most importantly, the customer service is fantastic. Any issue I've had has been addressed immediately. I'm waiting for ActiveCampaign to be added and I'm hoping that's a smooth transition. I believe that will be a great addition to the software.
Cons: The mobile app isn't very useful as a coach. I don't have access to my calendar (although it lets me create an appointment with my client . . . am not sure how effective that is when I can't see my whole calendar). And, it doesn't function well with accessibility settings - I have the font larger on my phone and it looks awful. That would be a good thing for them to account for how easily the app can adjust to larger font settings. Along those lines, the software itself is best used on a computer screen and not on a mobile device. That is the biggest complaint I get from clients (really, the only complaint) - that they try to schedule an appt. with me on their phone and it's not intuitive and pretty clunky. Having more mobile usage would make this an all-around five-star product.
"A game-changing time saver"
Overall: It was late in 2023 when I realised how much time my cobbled together systems were costing me. A booking calendar, contract app, dropbox, course plugin via wordpress, XERO, emails, messenger… the list went on and on. Madness! And so began my search for a new approach. There are quite a few options offered to Coach/Consultants like me, and I researched them all, but Delenta stood out because it seamlessly co-ordinates so many pieces of the puzzle. Now onboarding new clients, contracts, payments, ongoing communication, session bookings, notes, goals and tasks, even courses are all in the one spot – it’s transformational! I also love how available and responsive the entire Delenta Team are. After initial training to familiarise me with the platform they continue to promptly and personally answer any questions, a rare level of customer service that I really appreciate. The team is refreshingly open to feedback and suggestions – a couple of requests I’ve made have already been incorporated into the platform and I’m excited by the product roadmap plans that have been shared with users. I’ve been encouraging my colleagues to explore Delenta and I encourage you to as well. It’s a professional, robust platform with amazing support.
Pros: How it seamlessly co-ordinates so many pieces of the puzzle. Now onboarding new clients, contracts, payments, ongoing communication, session bookings, notes, goals and tasks, even courses are all in the one spot – it’s transformational!
Cons: Waiting for connection to XERO - but I know it's coming!
"An incredible platform for organizing a turnkey coaching business"
Overall: A very useful platform that has embodied the automation of all business processes of building a business model for coaching
Pros: Delenta is an excellent solution for automating the processes of conducting coaching and mentoring sessions. You no longer need to have a lot of Google documents to work with a client, mark payments, and send out mailings. It's all in one convenient place.
Cons: As a person who has been working with software solutions in various industries for more than 10 years and selling them to the market, I can say with expertise that the product is so perfect that I have become a fan of it))
"Superb Software For Coaches"
Overall: We’ve been using the Delenta coaching platform for a while now, and we can say withoutreservation that it has been an invaluable asset to our business. Previously, we juggledmultiple tools and applications to keep things running smoothly. With Delenta, we were ableto consolidate all the tools necessary to grow our business under one comprehensivesolution. The convenience of having everything in one place is simply incomparable.One of the most noticeable benefits of using Delenta is the considerable increase in clientengagement. Since implementing the platform into our workflow, we've seen a large surge ininteractions with our clients. The platform offers robust features that make it easier toengage with clients in a meaningful way, from appointment scheduling to seamlesscommunication tools.
Pros: Everything you need to run a coaching business all in one place.
Cons: I can't think of any cons about Delenta platform.
"Delenta rocks!"
Overall: Launching my program for 40 managers on Delenta has been a seamless experience. The invitations for my course have just been sent out, and I'm already seeing registrations coming in. I'm immensely thankful for the exceptional support and assistance provided by the Delenta team. Their guidance was crucial in making this launch possible at such a scale. While I anticipate further interactions with the team, I'm confident that we've achieved a solid foundation for success.
Pros: Easy of set up Functionality Versatility Customer support Cost
Cons: Honestly, there are a few tweaks I'd like to see but Delenta has already implemented some of them.
"Why I love Delenta"
Overall: Delenta has given me a single point of coach/client communications, billing, and coach session bookings. I place the client can go to view their account, see how many sessions they have left in their package, review notes/goals, and to access resources that have been assigned to them.
Pros: The number one thing is the single client to payment process. The ease in creating coaching/mentoring packages, being able to update the coach profile easily, and the integrated CRM with automatic email sending.
Cons: Marketing automations options need to be improved.
"A game changer for coaches"
Overall: As an OBM who builds out CRMs for coaches, I've been able to offer my clients a coaching platform that takes care of most of their needs in operating a coaching business. Delenta has been amazing to work with and my account manager is always connected!
Pros: Delenta comes with all the main features that professional coaches need to manage their individual and group coaching sessions. The client portals allow you to create an extra layer of accountability and keep everything in one place for your clients.
Cons: Integrations - it would be great to have more integrations, especially with different Email marketing platforms.
"I love Delenta!! Outstanding Customer Service!"
Overall: Delenta is the best! They allow me to focus on my client and servicing them well. The onboarding process that my client experiences are second to none. I needed some assistance during the weekend where Delenta employees are closed. I actually was helped by a tech employee who just happened to see my message for help and although he was off work he jumped on a private zoom call with me and walked me through the issues I was having! You cant beat that!!! I love Delenta for that!
Pros: The feature that I love the most is being able to sent video messages to my clients or stay in contact with them in between sessions! I love that the customer service is so willing to assist me when I am stuck on something.
Cons: I would love to have the ability to remove packages that clients make have accidentally clicked on without having to wait for customer service especially if it occurs over the weekend.
"An all-in-one solution for coaches"
Overall: Clients can book discovery calls or sessions directly into my diary and I can send them notes or actions to complete. Delenta helps me cut out the time-wasting processes involved in churning out contracts and terms and conditions. I can see when my sessions are, click directly on the session to start a Zoom call, and then keep a note of completed sessions and keep my accreditation and CPD logs up to date. As I become more comfortable with the system, I am able to focus more attention on the most important part of my work - my clients. I am looking forward to further developments from Delenta.
Pros: Delenta enabled me to add a booking calendar facility and to provide links to discovery calls and coaching packages on my website. If didn't already have a website, the coach profile would certainly be a great starting point. Delenta helps me organise my client records, notes, contracts and sessions in one place. I can set up meetings through Zoom, accept payments through Stripe and manage coaching engagements that have not come directly through the Delenta route. I can also set up individual and group coaching sessions through the platform. For me, the strongest aspect of the Delenta product is its people. The team is highly responsive and personable and I enjoy liaising directly with [SENSITIVE CONTENT HIDDEN]. After a brief enquiry from me about whether it would be possible to export my coaching sessions into a log for my ICF accreditation, I had a Zoom call with [SENSITIVE CONTENT HIDDEN] and I was directly involved in specifying the new functionality. Being part of the Delenta Innovators group means I am kept up to date on new developments and can feed into the direction that is proposed. I know that the coach experience is highly regarded and the team is committed to providing the tools we and our clients need.
Cons: As I was setting up from scratch, it was relatively easy to set up the integrations with Stripe. I don't use MailChimp but believe MailerLite integration is coming. One issue I had was the connection between the Delenta calendar and Google Calendar not working consistently. The Delenta team worked with me to understand the issue I was experiencing and liaised directly with Google to find a fix. At all times [SENSITIVE CONTENT HIDDEN] kept me up to date and involved.
"Very good quality software product to make my workflow much easier"
Overall: Very good so far and excited to see what comes next!
Pros: I've been using this product now for around 9 months as part of my life coaching business. It's calendar, payment solution and note taking features are all things I could find solutions for (free or paid) separately however that's not the value of this product in my opinion. The best thing about Delenta is that it brings together all the things I need to manage my coaching business / my client interactions into one platform. At year end, I know it will also help me manage my tax return as I will have all my coaching calls organised in one place for my accountant to review accordingly.
Cons: I am one of the earlier users of the platform and so when I first joined, there were some things that the platform wasn't able to do. Having said that, the team has been very responsive to suggestions and within the 9 months I've been using the platform, several of my suggestions have been implemented and the team are very open about their development pipeline for new features and upgrades. The biggest thing I'm waiting for is the Delenta app which is expected imminently!
"All aspects of your coaching business in one easy platform!"
Overall: I find that Delenta is easier to use and maintain unlike other coaching platforms wherein it's more intimidating to use and may require tech or VA support. With Delenta just anyone can go in set it up and edit or add materials for coaching packages, profile page or even share resources with my clients with a single click. Another problem I've solved with Delenta in my coaching business is in terms of price & time , I have really saved a lot more by switching to Delenta. I am so glad I found Delenta.
Pros: What I like best about Delenta is that you can easily set up your account with ease and start using the platform in less than 30 mins. This is truly a one stop solution where you can have your own webpage ( No more website needed) with your availability calendar embedded to your profile. Best part all the leads are captured and sent directly to my CRM. I can sell my coaching packages, automate my payment, have my coach notes and assign task to my clients in one place. My clients too find it extremely easy to onboard and love the overall experience. I still have a lot to explore in Delenta and it really is an all in one platform.
Cons: Theres nothing specific that i dislike about the platform. I am waiting for the courses & mobile app to be launched. Overall, I can say that Delenta is still a great deal and for its price you can already do a LOT.
Vendor Response
"Very highly recommended"
Overall: Overall it has been really positive and I don't recommend very much at all. I am happy to recommend Delenta because of the team behind the platform and the development they have undertaken to date. I have recommended it to many coaches who have gone on to sign up.
Pros: Behind the software is a fantastic team. Over the past 9 months that I have been using the software, I have seen huge changes and development being undertaken by the team at Delenta. I will be the first to admit that when I started using it, there were a number of things I did not like but over this time not only have these been changed but a whole host of additional functionality has been added and the team are really responsive to user feedback. I can't imagine using any other software now.
Cons: There were some things I didn't like which have been ironed out and I am excited for the future. I am waiting for the mobile app to be released which I believe is coming very soon and that would really take this software to the next level. I am also excited once they launch their own course platform and integrate the system with Quickbooks however, there is nothing about the software that is a deal-breaker right now and it can only get better.
"Transitioned from Google Docs to Delenta"
Overall: Overall, I am satisfied with Delenta. It is awesome value for the price. The technical support is very responsive and always open to suggestions.
Pros: I was using Google Docs to build and maintain customer notes and documents The transition to Delenta helped me elevate the customer experience. The integration with ZOOM and the reminders sent to the client has reduced no-shows to my coaching sessions. Using only one app for notes and tasks is convenient. Clients have gotten a great deal of utility from updating task progression.
Cons: It is difficult to integrate documents that you created outside of the application. Also, using military time means that you have to do some "mental gymnastics" when translating session intervals across time zones.
Vendor Response
"Fabulous Customer Service"
Overall: I LOVE their customer service.
Pros: There are many platforms that promise a lot for coaches and their business. What sold me on Delenta was their phenomenal customer service. We had a question/issue and they are quick to respond and if there is an issue to fix it as well. On top of that, they listen to the consumer and are willing to consider the suggestion. In this day and age, it’s unheard of to have a company be so receptive.
Cons: I think the calendar functionality could improve a little bit in regards to it having more time slot options instead of set times.
"A must-have tool for Coaches"
Overall: Delenta helps to streamline the customer:coach journey and creates either a private or communal space for tasks, shared resources/files and appointments. Selling and onboarding clients is simplified and all the data is in one place. The Delenta Team are great to work alongside; responsive, invested and passionate about making the product the best it can be.
Pros: The system is easy to navigate and intuitive to use. For me, the best features of Delenta are the client portal and the self-booking calendar system; empowering the client to take control of their coaching journey and reducing the back and forth for booking appointments. Coaching packages can be advertised and sold through the Coach Profile or you can create specific URLs for each package to promote each one independently - and link to from your social ads. The system handles 1:1 and group coaching so you can create online appointments with 1 or multiple attendees. There is a great community behind Delenta and you are actively encouraged to contribute to the development roadmap and collaborate with the team. The customer support is also second to none.
Cons: It would be good to have a multi-user licence.
"Delenta helps me streamline all my processes"
Pros: Everything I need is integrated in one place - from client notes to automated e-mails, CRM, Zoom and Stripe. Wish I had Delenta when I started my business, it would have saved me so much time and money.
Cons: Some of the newer features are a tiny bit clunky. This is very minor, e.g wording that can potentially be improved in an automated e-mail. The Support team has been incredibly responsive and happy to iron out anything the users need.
"Impressed with this Cradle to Grave Coaching Platform!"
Overall: Since using the platform, my clientele increased!
Pros: As a coach I endlessly searched for a platform that housed my clients from a cradle to grave approach. I desired one where I didn't have to focus on billing, emails, coach notes, etc - time taken away from my clients doing backend work...and I found Delenta! What a game-changer! The platform takes care of everything giving me time back to my clients. I don't have to worry about invoicing, payments, scheduling...I only focus on my clients - what I should be doing. I'm able to provide 1:1 coaching, group coaching, and eCourses. You can't go wrong with Delenta! The team is fast to respond to any issues and quick to implement new ideas - they're constantly innovating, bettering the coach/client experience. I'm a happy coach for sure and highly recommend this platform.
Cons: None at the moment - Delenta is working my recommendations now.
"Katya Kim - Leadership Coach"
Overall: I find Delenta very useful-friendly. The software is always upgraded based on the customers needs.
Pros: I like customer support. Whenever I have a question the team is always keen to help and guide me. Once I asked to add some functionality and after a while my request was processed and now I have everything to set my packages for clients.
Cons: Nothing. I had once issue with the currency and it was immediately resolved within 2 days.
Vendor Response