# SupporterHub Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is SupporterHub the right Nonprofit CRM solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215742/SupporterHub/reviews --- SupporterHub 4.5 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of SupporterHub Ease of use 4.1 Customer Service 4.7 ## Pros and Cons in Reviews SG Stan G DirectorNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “I find it easy to use, and after the various aspects are explained, comprehensive in what it offers me as the principal administrator of our Foundation.“ June 18, 2022 Geneviève G CEOHealth, Wellness and Fitness, Self-employedUsed the software for: 1-2 years. “They offer EXCELLENT customer service and the team shows an enormous passion and dedication to their product.“ October 25, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Geneviève G. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Artists think outside the square, and so do Entrepreneurs!" October 25, 2022 4.0 They believe in their clients and attend to all our needs, comments and requests. They offer EXCELLENT customer service and the team shows an enormous passion and dedication to their product. I too believe in it! That's why we were quick to jump on board and benefit from SupporterHub's power! Pros Following a donor's journey from his first interaction with our Pink Cross brand to his/her regular engagement with our newsletters and campaign to hook them to the value of our cause is what is so powerful about this magical portal. The world is our door now! Cons No need to complete a Master's in IT when you use this portal. There is a lot to learn when beginning. When you've watched all training videos and get to practical work, powerful features are unleashed . The learning curve is steep. Worth it though. Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) More features and Australian-based. Review Source Response from SupporterHub November 28, 2022 Hi Geneviève , WOW, many thanks for your lovely review, it means a lot to us here at SupporterHub. We love working with you guys! We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. Thanks again for your review :) The SupporterHub Team MP Michael P. Chair / Director Non-Profit Organization Management Used the software for: 2+ years ### "SupporterHub in a volunteer run community foundation" October 4, 2022 4.0 Our experience has been excellent. Simple to use, does not require sophisticated administration like some other CRM products, appropriately sized and capable for our organisation, great ongoing support. Pros Easy to implement; easy to use; easy to customise; strong reporting capabilities; many standard templates; great after-sales support Cons We would like the ability to track individual communications, such as emails, by contact, rather than as part of a "project" or "campaign" Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing SupporterHub We were provided 10 pro-bono NFP licenses by Salesforce, but as a long term professional user of Salesforce, considered the product too administratively heavy for a community based, volunteer run organisation. We choose to pay for SupporterHub instead of implementing the free Salesforce licences. Review Source Response from SupporterHub November 28, 2022 Hi Michael, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback about tracking individual communications so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. If you need any additional support with some of our features, please get in touch and we would be happy to help! Thanks again for your review :) The SupporterHub Team RM Ros M. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Used for not-for-profit" November 8, 2022 3.0 Overall supporter hub is very useful for our fundraising needs, we will continue to use the product. Pros It’s great to be able to access very commonly use products like raffles and ticketed events. These items can be accessed immediately. Cons Products are quite rigid. It’s currently not linked with Xero. It would be preferable if invoice receipts could be more detailed, so was when documenting and claiming GST. there are a few field When creating events, that could be more flexible or have more options. Review Source Response from SupporterHub November 30, 2022 Hi Ros, Many thanks for your review, it means a lot to us here at SupporterHub. We are currently linked with Xero and we have customers that have their SupporterHub platform linked with Xero. Please get in touch with us so we can help you with this. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. Thanks again for your review :) The SupporterHub Team JW Jason W. Marketing and communications manager Civic & Social Organization Used the software for: Less than 6 months ### "All the tools in one place to drive fundraising strategy" October 19, 2022 4.0 SupporterHub is empowering our organisation to expand our fundraising strategy to engage with donors and develop sustainable financial growth to achieve more for our communities and provides tools to quickly try and deploy new approaches. Pros SupporterHub is priced effectively for medium-sized organisations in the not-for-profit sector to bring various software tools together in one place and strategically develop a pool of donors to engage with donors and grow fundraising results consistently over time. It makes delivering innovative fundraising ideas much simpler and the support team is readily available to provide advice. Cons The newsletter creation tool is not as streamlined as some others, taking time to adapt to, with some frustration on first use, but it is worth overcoming these challenges for the broader benefits of the package to streamline fundraising efforts. Alternatives considered [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/)[Salesforce Starter](https://www.capterra.com/p/227088/Salesforce-Starter/)[Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/) Reason for choosing SupporterHub SupporterHub provided the appropriate price point for our needs, budget and potential outcomes. Review Source Response from SupporterHub November 28, 2022 Hi Jason, thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests especially around our email marketing feature and doing our absolute best to continue enhancing this feature. Thanks again for your review and feedback :) The SupporterHub Team Mark D. Director Non-Profit Organization Management Used the software for: 6-12 months ### "The key to every great idea is partners who help you fulfil your mission" October 14, 2022 5.0 Really positive and is like having an extra employee or two who understands our business model! Pros Since day one we have had a great relationship with Supporterhub. Their training was great. Their belief in our idea and customising solutions. Training for the whole team. And a great working relationship with their payment provider Payrix who are super professional and easy to work with. Cons Safari doesn't allow the CRM for email management, but Chrome does. So it just means I have to switch browsers sometimes. Review Source Response from SupporterHub November 28, 2022 Hi Mark, Wow, many thanks for your lovely review, it means a lot to us here at SupporterHub. These are the reviews we work for. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. We will look into this issue for you with safari and chrome. Thanks again for your review :) The SupporterHub Team CW Cydnie W. Marketing Lead Fund-Raising Used the software for: 1-2 years ### "Good for a small size NFP" October 24, 2022 5.0 The team has been as helpful as they can with the software. We will continue to use it in the future, particularly with all the new advances in the works. Pros The donation, appeal and event pages make it super easy to create online fundraising platforms. Cons That there is no way to create lists for a mailing list, only one seven enter mailing list that if someone unsubscribes from, they are unable to be emailed from a different list (events, newsletters, etc). This makes it hard when some people want to hear about events but not get newsletter. Also that there is no way to download a digital form in a format that is a PDF that has it all filled out (users answers under the question) like it is displayed when they fill it out. Reason for choosing SupporterHub Because it seem really easy to use and wasn’t as expensive like competitors. Review Source Response from SupporterHub November 28, 2022 Hi Cyndie, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. We have created some extra features in events that allow you to still contact supporters who have signed up to your event but unsubscribed from your emails. We are still working on this request, so keep an eye out. Thanks again for your review :) The SupporterHub Team NL Nadja L. Marketing Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Brilliant Customer Support " June 8, 2022 4.0 SupporterHub not only provided live and recorded training sessions that explained things really well, but Fuchsia made time to review items and explain things I hadn't had time to get my head around and promptly researched any questions. She could explain things in simple language and find work arounds when there were a few things the system didn't do. Pros Their brilliant customer support helped me when I was thrown in the deep end. I had two events to organise with limited time after starting a new job. I had not used a CRM directly for years as was more at the strategic planning end of projects previously so had to implement things and learn fast. They even proactively offered help at crucial times. Cons I'm not a tech wiz so find some of the answers from the tech support team hard to understand - so appreciate being able to ask Fuchsia for a translation! A bit frustrating they we can't auto generate mailing labels from the supporter list. Reason for choosing SupporterHub Cost, flexibility and ease of use ie got good reports about the training provided and that could speak to people in Australia when there were problems. Review Source Response from SupporterHub November 28, 2022 Hi Nadja, Many thanks for your lovely review, your comments really mean a lot to us here at SupporterHub. Our customer service team are so happy to hear their training has benefited you. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. There is a tab in reporting devoted to mailing lists with 4 different ways to filter supporters to generate mailing list spreadsheets. If you need more information please get in touch. Also, our tech team are of course very tech-y, thanks for letting us know, we will try better to use simple language. Please let them know too, they're a friendly bunch (and probably don't realise they are speaking another language to us haha). If you need any additional support with some of our features, please get in touch and we would be happy to help! Thanks again for your review :) The SupporterHub Team BR Bobbi R. President/Support Worker Individual & Family Services Used the software for: 6-12 months ### "Good software" October 16, 2022 4.0 I've found that I can do everything I want to do in one place. I like being able to do that rather than try and get everything done for one project through multiple channels. Pros For someone who is very IT illiterate, I've been able to find it mostly user friendly. Cons Setting up the payment system was a nightmare Switched from [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Everything is in one place Review Source Response from SupporterHub November 28, 2022 Hi Bobbi, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. We're sorry to hear that setting up your payments system was hard, if you struggle with any kind of set-up within the platform, please get in touch with us. We do not want any of our customers to have a hard time with set-up and we would love to help. Thanks again for your review :) The SupporterHub Team SG Stan G. Director Non-Profit Organization Management Used the software for: 1-2 years ### "Review of SupporterHub as it applies to our Organisation" June 18, 2022 5.0 We now use it for most of our financial management, for fundraising activities and for customer management. All of these aspects work beautifully for us. Pros This is the first such platform I have used despite administering a non-profit organisation for twelve years. I find it easy to use, and after the various aspects are explained, comprehensive in what it offers me as the principal administrator of our Foundation. Cons Initially I was confused and ignorant of the many aspects of the platform, but with guidance from the staff I now use it for most aspects of our Foundation Review Source Response from SupporterHub November 28, 2022 Hi Stan, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. If you need any additional support with some of our features, please get in touch and we would be happy to help! Thanks again for your review :) The SupporterHub Team ET Emily T. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Works for us!" January 8, 2024 4.0 SupporterHub is a great platform for our needs. It functions well and the customer support is incredible. Shout out to the wonderful \[sensitive content hidden\]! Thank you. Pros SupporterHub functions well as our NFP CRM management tool. We use the platform to contain and communicate with our constituents, and to support marketing promotions and events. Cons There's always room for improvement with design features and integration tools. Review Source Response from SupporterHub January 10, 2024 Hi Emily, Thank you for taking the time and sharing your feedback on SupporterHub, it is greatly appreciated. Please make sure you reach out to the team and let us know the design features and integration tools you think that would make your life easier, as we are always keen to hear our customers thoughts on platform improvements! Thank you again SupporterHub KG Kath G. Centre Manager Fund-Raising Used the software for: 6-12 months ### "Womens resilience Centre review " January 8, 2024 5.0 Overall experience has been great so far, some functions I am yet to use for eg: Raffle pages and memberships etc. More training required on my behalf. Pros User friendly. Customer service is brilliant and efficient. Cons Importing lists and flags. Not confident that I am flagging the supporters efficiently to best manage the data. Review Source Response from SupporterHub January 10, 2024 Hi Kath, Thank you so much for your review, we really do appreciate you taking the time to share your feedback. Please reach out to us, if there is anything we can do to help you understand the importing process, flags or the features you haven't used yet so we can give you the confidence you need to use the benefits of the whole platform! Thank you again SupporterHub LA Lee A. Manager, Fundraising & Marketing Non-Profit Organization Management Used the software for: 2+ years ### "Great all-in-one CRM/ Donation/ Campaign Platform " October 17, 2022 4.0 Fantastic team and we are happy the product is Australian and we can access real people in real time. Pros It was relatively easy to set up and we had great support from the local team. The fact you can run your donation, appeal, raffle, auction, email and peer to peer integrated with a CRM is great for a smaller fundraising team. Definitely value for money. Cons We started on the platform as it's been developing. So doesn't have all the slick features and options of one of the longer standing products. We are happy that SupporterHub take on board our feedback and constantly roll out updates and new features. Reason for choosing SupporterHub We chose Supporterhub due to pricing, product offerings and our size and needs. We started with less than 1000 records and this was by far the most affordable and comprehensive choice for us. Review Source Response from SupporterHub November 28, 2022 Hi Lee, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. Thanks again for your review :) The SupporterHub Team LH Larissa H. General Manager Non-Profit Organization Management Used the software for: 1-2 years ### "What a great platform" October 24, 2022 5.0 Supporter Hub has helped us streamline our fundraising and communication to our supporters. Pros We love the options to host and run fundraising campaigns. Raffles appeals, events, auctions and donation pages have really helped our organisation. Intergrating the software was relatively easy. Cons Payments into our bank account can be hard to track particularly when GST product payments are combined with GST free donations. Review Source Response from SupporterHub November 28, 2022 Hi Larissa, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. Thanks again for your review :) The SupporterHub Team KH Kate H. Marketing Non-Profit Organization Management Used the software for: 6-12 months ### "SupporterHub " November 13, 2022 5.0 Pros Fundraising, events, peer-to-peer with SMS and email communications in the one software is fantastic and a huge timesaver. Support is great and responsive to feature suggestions with new features rolling out often. Cons The training videos are great, full written documentation would be great, hopefully it's appearing soon. Review Source Response from SupporterHub November 28, 2022 Hi Kate, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We have staff dedicated to working on documentation now so you will notice a lot more information around our features. Please do not hesitate to get in touch if you need additional documentation on something, it's great to get feedback around what is needed for all of our customers :) Thanks again for your review :) The SupporterHub Team KE Kingsley E. Director Non-Profit Organization Management Used the software for: 1-2 years ### "SupporterHub is a high quality and cost-effective CRM for non-profits" October 7, 2022 5.0 Our entire journey with SupporterHub has been seemless and has enabled our organisation to communicate with our supporters in a way that was not possible without using a CRM, while being affordable. The team at SupporterHub have been so friendly and helpful, particularly \[SENSITIVE CONTENT\], who has looked after us so well. Pros SupporterHub is very straightforward to use and the support received from the team is outstanding - prompt and helpful. The one-to-one onboarding session and the access to webinar training has made it so easy to use. It is affordable and effective as a supporter engagement and management product. Cons It suits our small organisation perfectly and has all the features we need, so there are no negatives from our point of view. Review Source Response from SupporterHub November 28, 2022 Hi Kingsley, Wow, many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. Thanks again for your review :) The SupporterHub Team WJ Wendy J. Fundraising Chair Non-Profit Organization Management Used the software for: 2+ years ### "Terrific allin-one platform for charity fundraising needs" March 19, 2026 5.0 Great platform for a charity to manage its fundraising with everything interlinked and available to show in reports. Always seem to be rolling out new enhance and they have excellent customer service and documentation. Pros Great to have one place to manage majority of our fundraising endeavours and to be able to link everything as needed. Their customer service is excellent. Cons Would be good to have some more design options occasionally in some of the fundraising options such as the way countdowns or matched funding looked. Review Source Response from SupporterHub March 25, 2026 Hi Wendy, Thank you so much for taking the time to leave us a review, it really means a lot to the team. We truly appreciate your feedback around design options. It’s something we’ve taken on board, and we’re already working on more flexible, fully customisable fundraising pages across all areas of the platform — so watch this space! Thanks again for your support and for being part of the SupporterHub community. Warm regards, SupporterHub AB Adele B. Accounts Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Streamlining our donations process" October 24, 2022 4.0 SupporterHub makes it easy for people to donate to Shalom House. It streamlines the collection and processing of donations. Pros Makes processing donations very easy, keeps track of Donors contact emails to send receipts. Cons We don't need to receive Activity Reports and Settlement Reports. It is quite confusing and duplicates the work Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) Their fees were extremely high. Review Source Response from SupporterHub November 28, 2022 Hi Adele, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to get through them all. Thanks again for your review :) The SupporterHub Team ML Mike L. Public Officer Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Content" October 4, 2022 5.0 We are starting to understand the power of it but because we are small and at times not very active with it we forget how to use it. Pros it really has everything we need, just need to learn how to use it properly! Ha! Cons Switching around all over the place. I get confused, but then I am not computer savvy! Review Source Response from SupporterHub November 28, 2022 Hi Mike, A massive thank you for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. If you need any additional support with some of our features, please get in touch and we would be happy to help! Thanks again for your review :) The SupporterHub Team GB Gwen B. Workshop Co-ordinator Arts and Crafts Used the software for: 6-12 months ### "Email Campaigns" October 25, 2022 4.0 Pros Easy to build attractive content in newsletters Cons difficulty uploading dataonline support can be slow Review Source Response from SupporterHub November 28, 2022 Hi Gwen, Many thanks for your review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. If you need additional support uploading data to your platform, please get in touch and we will be happy to assist. Thanks again for your review :) The SupporterHub Team CM Clodagh M. outreach worker Fund-Raising Used the software for: Less than 6 months ### "Supporter hub" November 8, 2022 5.0 Pros All contained in one place, happy to navigate as it is easy Cons I dont use all the features so my perspective is biased Review Source Response from SupporterHub November 28, 2022 Hi Clodagh, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. If you need any additional support with some of our features, please get in touch and we would be happy to help! Thanks again for your review :) The SupporterHub Team KW Kim W. Manager, Communications & Fundraising Non-Profit Organization Management Used the software for: Less than 6 months ### "First time user" June 19, 2022 5.0 wonderful Pros I found it very easy to use and the staff very helpful when I got stuck Cons I wasn't able to move items around the email template as much as I was hoping Review Source Response from SupporterHub November 28, 2022 Hi Kim, Many thanks for your lovely review, it means a lot to us here at SupporterHub. We appreciate all of your feedback so please keep it coming. We are listening to each of our customer requests and doing our absolute best to continue enhancing all of our features. We are working hard on our email engagement feature and you should have a lot more flexibility over it. If you need any additional support with some of our features, please get in touch and we would be happy to help! Thanks again for your review :) The SupporterHub Team Similar Products Featured ## Related categories [Donation Management](https://www.capterra.com/donation-management-software/)[Fundraising](https://www.capterra.com/fundraising-software/)[Nonprofit](https://www.capterra.com/nonprofit-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.