--- title: "Alana Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Alana Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/215759/Alana/" page_type: "product" language: "en" --- # Alana Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Alana ## What is Alana? Hi, I'm Alana, a proprietary artificial intelligence built for customer service, marketing and sales. I was born to improve the relationship between brands and customers. But why am I an AI? Because only in this way am I able to interact with thousands - or millions - of consumers in a fast, personalized way, without being repetitive or robotic. ## What is Alana used for? [Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 25 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Alana?[Manage this product listing](https://www.g2.com/products/alana-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Alana 4.8 (25) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (25) Ease Of Use 4.6 (402) Value For Money 4.6 (25) Value For Money 4.6 (351) Customer Service 4.7 (24) Customer Service 4.7 (327) ## Alana alternatives [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/215759/Alana/alternatives/) ## FAQs about Alana Overview ### Which roles and teams benefit most from Alana? Alana benefits administrative teams, consultants, project managers, and business leaders who need to organize daily operations and keep communication clear. Marketing and creative professionals use it to manage content workflows, while support staff, assistants, and small business owners rely on it to track tasks, client needs, and internal coordination. Answer based on 25 reviews Overview ### What company size and industries is Alana built for? Alana is built for small businesses, which make up 84% of reviewers, with Facilities Services the top industry at 12%. It supports customer service, marketing, and sales teams across sectors, with additional reviewer presence in Apparel & Fashion and Consumer Services at 8% each, often for chatbot use cases. Answer based on 25 reviews Features and Usability ### What are the key features of Alana? Alana offers AI/Machine Learning, Natural Language Processing, and Natural Language Search for automated responses and chatbot interactions. Core communication features include Live Chat, Chat/Messaging, Chat Transcript, Email Management, and Multi-Channel Communication, plus CRM, Activity Dashboard, Reporting/Analytics, Surveys & Feedback, Sentiment Analysis, and Social Media Integration. Integrations ### Which third-party tools and platforms does Alana integrate with? Alana connects natively to Gmail, Microsoft Outlook, Slack, Instagram, Twitter/X, YouTube, and Movidesk. These integrations cover email, messaging, social media, and support workflows, giving Alana connections to 7 third-party tools and platforms. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Alana offer? Alana provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, while documentation offers written reference material and videos provide self-paced walkthroughs for reviewing features and setup steps as needed. Getting Started and Support ### What customer support options does Alana offer? Alana offers email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. Users describe the support as generally clear and efficient, with quick responses in many cases, though some note occasional delays or occasional confusion when technical help is needed. Answer based on 5 reviews ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Alana supports **Automated Responses** and **Natural Language Processing**, giving teams the tools to reply faster and understand user intent more accurately during conversations. However, it does not include **Language Detection**. Instead, it offers **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**), which can help businesses manage real-time customer interactions and improve response quality over time, providing teams with more efficient service workflows and better customer experiences. Natural Language Processing 4.6 (13) 100.00% of 13 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 4.9 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Ability to chat online in real time AI/Machine Learning 4.6 (14) 107.14% of 14 reviewers that rated this feature as important or highly important Software program that continuously adjusts its behavior based on observed data Chatbot 4.6 (21) 76.19% of 21 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Sentiment Analysis 4.9 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Multi-Channel Communication 4.5 (12) 75.00% of 12 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Alana 8 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Natural Language Processing: Process and analyze human language in text or audio form - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral --- Get Advice We can help you find the software with the features you need. Features 4.6 (25) 4.6 Based on 25 reviews ## Pricing Value for money 4.6 (25) ### Starting price Free trial available Value for money 4.6 (25) 4.6 Based on 25 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ Movidesk](https://www.capterra.com/p/192413/Movidesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (24) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (24) 4.7 Based on 24 reviews ## User reviews Overall rating 4.8 Based on 25 reviews Filter by rating 5(19) 4(6) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AN Anonymous User Ceo Facilities Services ### "Plataforma incrível " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 9, 2023 Uma experiência excelente Pros O desenvolvimento é incrível tem um suporte incrível uma linguagem atual além de ser fácil de trabalhar Cons Tive dificuldade em fazer o cadastro mas apenas isso Reasons for choosing Alana Por ter uma linguagem atual Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Thiago P. Social Media Assistant Marketing and Advertising ### "Great AI platform " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 7, 2023 Pros I have been utilizing AI platforms for a while now, but none of them have left me as impressed as ALANA AI. This incredible platform has greatly transformed the way I work, giving assistance to me to complete my tasks and helping to save an incredible amount of time.The reason why I use ALANA AI is because of its Versatile capabilities, Exceptional accuracy, User-friendly interface, etc. Cons Since I have been using ALANA AI, I cannot say I dislike the platform as it has been of great functionality for me. Switched from [Take Blip](https://www.capterra.com/p/200367/Blip/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User criação de conteudo e divulgação Entertainment ### "bom custo beneficil e facil utilização" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 6, 2023 Pros o produto tem uma ótima integração nos sistemas e é muito funcional. Tem uma interface muito intuitiva e um bom custo-beneficio Cons acredito que está se desenvolvendo bem e poderia ser mais divulgado Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Secretária Judiciary ### "Saia na frente!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 5, 2023 ALANA AI aumenta a satisfação dos clientes por permitir que sejam atendidos de maneira rápida e eficaz com um suporte muito bom. Também ajuda na produtividade e no fluxo com que rodam as atividades e informações dos clientes, auxiliando em todo o trabalho. Pros Com o avanço da tecnologia cada vez mais presente na vida das pessoas, é cada vez mais importe se manter atualizado para atender grandes demandas com rapidez e eficiência! É exatamente isso que ALANA AI entrega! Faça sua empresa mais ágil e adaptável com esse software de atendimento que funciona de uma maneira rápida e descomplicada. Isso te ajuda na captação e gerenciamento de novos clientes de uma maneira muito funcional e prática. Melhore seus atendimentos e ganhe tempo, saia na frente! Venha para ALANA AI! Cons Com o constante avanço da tecnologia, usar ALANA AI é algo muito importante e cada vez mais necessário. Não usar uma inteligência artificial é uma desvantagem! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Bruna B. Administradora Food & Beverages ### "Produto Excelente de Fácil Entendimento" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2023 Para atender as necessecidades do meu negocio optei por utilizar o Chatbot, e tem me ajudado muito no meu dia a dia e facilitado muito o atendimento. Pros A Alana AI é uma plataforma de Inteligência Artificial, umas com uns dos melhores custos beneficios do mercado. Possui uma configuração fácil de entender.Ajudou muito a otimizar as atividades no meu négocio e a economizar meu tempo, e assim posso dedicar para outras atividades do meu négocio.Plataforma passa muito credibilidade, me ajudou muito, recomendo a plataforma para todos. Cons Não possuo nenhum ponto a reclamar, plataforma atende minhas demandas. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GA Gabrielly A. Estagiária Cosmetics ### "Produto versátil, intuitivo e excelente para pequenas empresas. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 28, 2023 Os principais problemas que me levaram a procurar um software de gestão de atendimento ao cliente foram totalmente resolvidos ao utilizar Alana, no momento estudo a expansão da ferramenta utilizando-na para outros processos internos. Pros A facilidade e quantidade de recursos disponíveis tornam essa IA uma ferramenta imprescindível para pequenos negócios que não possuem tanto tempo para dedicar ao atendimento ao cliente. Possui um ótimo custo-benefício e muito fácil de ser instalado comparados com similares disponíveis no mercado. Cons Até o momento não encontrei nenhum problema relevante, acho que será difícil pois tudo é muito intuitivo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Manuela B. assistema adm Financial Services ### "Uma Ótima Ferramenta Para empreendedores " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 muito boa gostei da plataforma . Pros atendeu as minhas necessidades e expectativas ,um serviço claro e eficiente , ajuda no atendimento online com suporte necessário com capacidade de interagir de forma rápida , super recomendo. Cons Gostei de tudo da Alana! não tenho nada a reclamar ou questionar da plataforma. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Associado Internet ### "Minha experiencia com a Alana AI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2023 A Alana AI é uma ferramenta extremamente útil e versátil, que facilita e agiliza diversas tarefas do dia a dia. Sua inteligência artificial avançada, interface amigável e integração com outros aplicativos a tornam uma opção indispensável para quem busca praticidade e eficiência no uso da tecnologia. Pros O produto possibilita uma maior produtividade na realização de tarefas, uma vez que facilita procedimentos normalmente subjetivos como escrita de textos, construções de ideias, etc. Cons Embora a Alana AI seja uma ferramenta impressionante, um ponto negativo é que, em algumas situações, ela pode apresentar dificuldades em compreender comandos mais complexos ou contextos específicos. Por mais que a inteligência artificial seja avançada, ainda existem limitações em relação à compreensão de nuances e sutilezas da linguagem humana Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Leticia F. Chefe Photography ### "Uma ótima ferramenta no suporte ao cliente!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2023 Alana melhorou meu fluxo de clientes, respondendo todos de forma humanizada. Sendo assim, aumentou minhas vendas. Pros A Alana é uma excelente plataforma!! Não consigo mais imaginar minha empresa sem ela. A equipe que me atendeu super prestativa e muito disposta a sanar minhas dúvidas. A plataforma atende a todas as minhas necessidades, porque tenho a liberdade para personalizar como eu precisar. Sem dúvidas eu recomendo!! Cons Sinto falta de um aplicativo para poder mexer pelo celular com mais tranquilidade. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Freelance Facilities Services ### "Excelente desempeño" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 27, 2023 Muy buena, estoy satisfecho con la experiencia que brindan Pros Es muy fácil de usar, interactiva e informativa para cualquier persona. Cons Quizá que debería tener otros lenguajes, pero nada más. Muy bien echo. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/215759/Alana/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.