# Alana Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Alana Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more.

Source: https://www.capterra.com/p/215759/Alana

---

# 

 Alana Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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How Capterra ensures transparency

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Alana

## What is Alana?

Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. Mas porque eu sou uma AI? Porque só desta forma sou capaz de interagir com milhares - ou milhões - de consumidores de forma rápida, personalizada, sem ser repetitiva ou robótica.

## What is Alana used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)

Top alternative

Featured

Overall rating

Based on 25 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Alana?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://alanaai.com/&name=Alana)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Alana

4.8 (25)

VS.

[5.0 (807)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

Contact vendor

Starting Price

$15

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (25)

Ease Of Use

5.0 (807)

Value For Money

4.6 (25)

Value For Money

4.9 (732)

Customer Service

4.7 (24)

Customer Service

5.0 (737)

## Alana alternatives

[4.7 (1,755)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[UChat](https://www.capterra.com/p/239947/UChat/)

[4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/239947/UChat/)

[Denser AI](https://www.capterra.com/p/10019191/Denser-AI/)

[5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10019191/Denser-AI/)

[Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/)

Starting price

$16.67

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10016782/Botsonic/)

[View all alternatives](https://www.capterra.com/p/215759/Alana/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

4.6 (21)

76.19% of 21 reviewers that rated this feature as important or highly important

AI-based platform which conducts a conversation via auditory or textual methods

AI/Machine Learning

4.6 (14)

107.14% of 14 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

Natural Language Processing

4.6 (13)

100.00% of 13 reviewers that rated this feature as important or highly important

Process and analyze human language in text or audio form

Sentiment Analysis

4.9 (13)

92.31% of 13 reviewers that rated this feature as important or highly important

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Multi-Channel Communication

4.5 (12)

75.00% of 12 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Live Chat

4.9 (9)

100.00% of 9 reviewers that rated this feature as important or highly important

Ability to chat online in real time

Alana 18 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Manage and track all internal and external communication conducted via calls, email, text, or chat

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Manage, store and organize emails within the system or via third-party apps

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Process and analyze human language in text or audio form

Ability to interact with the application using human languages such as English

View and track pertinent metrics to find patterns and gain insights from data

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Gauge satisfaction and receive information for improvement and success

Get Advice

We can help you find the software with the features you need.

Features

4.6 (25)

4.6

Based on 25 reviews

## Pricing

Value for money

4.6 (25)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.6 (25)

4.6

Based on 25 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

Twitter/X](https://www.capterra.com/p/214056/Twitter/)[

YouTube](https://www.capterra.com/p/237905/YouTube/)[

Movidesk](https://www.capterra.com/p/192413/Movidesk/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (24)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (24)

4.7

Based on 24 reviews

## User reviews

Overall rating

4.8

Based on 25 reviews

Filter by rating

5(19)

4(6)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

AU

Anonymous User

Ceo

Facilities Services

### "Plataforma incrível "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

October 9, 2023

Uma experiência excelente

Pros

O desenvolvimento é incrível tem um suporte incrível uma linguagem atual além de ser fácil de trabalhar

Cons

Tive dificuldade em fazer o cadastro mas apenas isso

Reasons for choosing Alana

Por ter uma linguagem atual

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Thiago P.

Social Media Assistant

Marketing and Advertising

### "Great AI platform "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 7, 2023

Pros

I have been utilizing AI platforms for a while now, but none of them have left me as impressed as ALANA AI. This incredible platform has greatly transformed the way I work, giving assistance to me to complete my tasks and helping to save an incredible amount of time.The reason why I use ALANA AI is because of its Versatile capabilities, Exceptional accuracy, User-friendly interface, etc.

Cons

Since I have been using ALANA AI, I cannot say I dislike the platform as it has been of great functionality for me.

Switched from

[Take Blip](https://www.capterra.com/p/200367/Blip/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

criação de conteudo e divulgação

Entertainment

### "bom custo beneficil e facil utilização"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

October 6, 2023

Pros

o produto tem uma ótima integração nos sistemas e é muito funcional. Tem uma interface muito intuitiva e um bom custo-beneficio

Cons

acredito que está se desenvolvendo bem e poderia ser mais divulgado

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Secretária

Judiciary

### "Saia na frente!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

October 5, 2023

ALANA AI aumenta a satisfação dos clientes por permitir que sejam atendidos de maneira rápida e eficaz com um suporte muito bom. Também ajuda na produtividade e no fluxo com que rodam as atividades e informações dos clientes, auxiliando em todo o trabalho.

Pros

Com o avanço da tecnologia cada vez mais presente na vida das pessoas, é cada vez mais importe se manter atualizado para atender grandes demandas com rapidez e eficiência! É exatamente isso que ALANA AI entrega! Faça sua empresa mais ágil e adaptável com esse software de atendimento que funciona de uma maneira rápida e descomplicada. Isso te ajuda na captação e gerenciamento de novos clientes de uma maneira muito funcional e prática. Melhore seus atendimentos e ganhe tempo, saia na frente! Venha para ALANA AI!

Cons

Com o constante avanço da tecnologia, usar ALANA AI é algo muito importante e cada vez mais necessário. Não usar uma inteligência artificial é uma desvantagem!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Bruna B.

Administradora

Food & Beverages

### "Produto Excelente de Fácil Entendimento"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 5, 2023

Para atender as necessecidades do meu negocio optei por utilizar o Chatbot, e tem me ajudado muito no meu dia a dia e facilitado muito o atendimento.

Pros

A Alana AI é uma plataforma de Inteligência Artificial, umas com uns dos melhores custos beneficios do mercado. Possui uma configuração fácil de entender.Ajudou muito a otimizar as atividades no meu négocio e a economizar meu tempo, e assim posso dedicar para outras atividades do meu négocio.Plataforma passa muito credibilidade, me ajudou muito, recomendo a plataforma para todos.

Cons

Não possuo nenhum ponto a reclamar, plataforma atende minhas demandas.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

GA

Gabrielly A.

Estagiária

Cosmetics

### "Produto versátil, intuitivo e excelente para pequenas empresas. "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

September 28, 2023

Os principais problemas que me levaram a procurar um software de gestão de atendimento ao cliente foram totalmente resolvidos ao utilizar Alana, no momento estudo a expansão da ferramenta utilizando-na para outros processos internos.

Pros

A facilidade e quantidade de recursos disponíveis tornam essa IA uma ferramenta imprescindível para pequenos negócios que não possuem tanto tempo para dedicar ao atendimento ao cliente. Possui um ótimo custo-benefício e muito fácil de ser instalado comparados com similares disponíveis no mercado.

Cons

Até o momento não encontrei nenhum problema relevante, acho que será difícil pois tudo é muito intuitivo.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Manuela B.

assistema adm

Financial Services

### "Uma Ótima Ferramenta Para empreendedores "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 28, 2023

muito boa gostei da plataforma .

Pros

atendeu as minhas necessidades e expectativas ,um serviço claro e eficiente , ajuda no atendimento online com suporte necessário com capacidade de interagir de forma rápida , super recomendo.

Cons

Gostei de tudo da Alana! não tenho nada a reclamar ou questionar da plataforma.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Associado

Internet

### "Minha experiencia com a Alana AI"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

September 28, 2023

A Alana AI é uma ferramenta extremamente útil e versátil, que facilita e agiliza diversas tarefas do dia a dia. Sua inteligência artificial avançada, interface amigável e integração com outros aplicativos a tornam uma opção indispensável para quem busca praticidade e eficiência no uso da tecnologia.

Pros

O produto possibilita uma maior produtividade na realização de tarefas, uma vez que facilita procedimentos normalmente subjetivos como escrita de textos, construções de ideias, etc.

Cons

Embora a Alana AI seja uma ferramenta impressionante, um ponto negativo é que, em algumas situações, ela pode apresentar dificuldades em compreender comandos mais complexos ou contextos específicos. Por mais que a inteligência artificial seja avançada, ainda existem limitações em relação à compreensão de nuances e sutilezas da linguagem humana

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Leticia F.

Chefe

Photography

### "Uma ótima ferramenta no suporte ao cliente!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 27, 2023

Alana melhorou meu fluxo de clientes, respondendo todos de forma humanizada. Sendo assim, aumentou minhas vendas.

Pros

A Alana é uma excelente plataforma!! Não consigo mais imaginar minha empresa sem ela. A equipe que me atendeu super prestativa e muito disposta a sanar minhas dúvidas. A plataforma atende a todas as minhas necessidades, porque tenho a liberdade para personalizar como eu precisar. Sem dúvidas eu recomendo!!

Cons

Sinto falta de um aplicativo para poder mexer pelo celular com mais tranquilidade.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Freelance

Facilities Services

### "Excelente desempeño"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

September 27, 2023

Muy buena, estoy satisfecho con la experiencia que brindan

Pros

Es muy fácil de usar, interactiva e informativa para cualquier persona.

Cons

Quizá que debería tener otros lenguajes, pero nada más. Muy bien echo.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/215759/Alana/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)