Who Uses This Software?

Administrators and tech-staff at businesses of all size from SOHO to Enterprise


Average Ratings

66 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,600.00/one-time
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Paessler
  • www.paessler.com
  • Founded 1997
  • Germany

About PRTG Network Monitor

PRTG is the all-inclusive monitoring solution: comprehensive monitoring, an easy-to-use intuitive interface, and a state-of-the-art monitoring engine. It scales to networks of any size, from small offices to 70% of the Fortune 100. All of this comes in one license. PRTG assures the availability of network components, and measures traffic and usage. It saves costs by avoiding outages, optimizing connections, workload and quality, while saving time and controlling service level agreements (SLAs).


PRTG Network Monitor Features

  • Application Development
  • Big Data Analytics
  • Configuration Management
  • Connectivity Management
  • Data Collection
  • Data Management
  • Device Management
  • Performance Management
  • Prototyping
  • Visualization
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring
  • Bandwidth Monitoring
  • Baseline Manager
  • Diagnostic Tools
  • Internet Usage Monitoring
  • IP Address Monitoring
  • Real Time Analytics
  • Resource Management
  • Server Monitoring
  • SLA Monitoring
  • Uptime Monitoring
  • Web Traffic Reporting

PRTG Network Monitor Reviews Recently Reviewed!


That really made my Day!

Apr 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Value for Money

Comments: First of all: Actually (April 2016) the product is free for up to 100 Sensors! I was searching for an easy solution to monitor the internetconnection of one of my customers from outside. They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months. So while searching for an easy to install and use monitoring (simple ping) solution I found PRTG from Paessler in Nuremberg. I 've heard of it before as the Windows based alternative to Nagios. What can I say: I expected a solid Dice Game and ended up in Las Vegas! Installed withing minutes on a small Celeron machine running Windows 7. This runs the core Server and the Probe. You create Groups within the Windows (or Browserbased) Desktop. Within those Groups you create Devices and Sensors (Ping, HTTP, FTP, NTP, SIP, SMTP, SNMP Switch Traffic, ... and I'd say hundreds of others) at Locations you can define and are shown on a map. A configurable HTTPS allows secure Browser and mobile APP access. I use the one for my Windows phone that shows me my favorite (customer) Sensors directly. Automatically scan your Network (that might create a lot of Devices and Sensors, especially when you are using SNMP ready Switches, but don't worry, just pause them before you run out of your licenses). Monitor Switch Traffic if you wonder how long the Windows 10 updates disturb your other Machines. You can install remote Probes in other networks to monitor them and still collect all data on one central monitoring server. PS: In the end, the cable provider changed the modem after I sent them several times very clear screenshots from PRTG where you could see the 1800 ms echos all three weeks instead of 32 ms the rest of the time.

Pros: Very good structure and overview of your devices and systems load, usage, availability and traffic Easy install and use. No deep knowledge of MIB, RMON, LINUX or SNMP necessary Free for small environments Very Flexible (google 'prtg netatmo' for an impression :) Be aware and informed about uprising problems (Mail, SMS, Mobile) You literally see what your users experience

Cons: Really! I have been thinking, but didn't find that much. Rather ... nothing? OK, one: you need a Windows system. That might be an issue for some.

Capterra-loader

Top five monitor app for IT departments on SMB and corporations 24/7 365 days.

May 27, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: -The free version allows up to 100 sensors to be included on his interface. This feature helps allot of companies IT departments to monitor and compare without limitations.

-Easy installation process for core app, available for SNMP devices (almost every tech device has this option).

-Add devices for a monitor it's easier than other competitors because its agent less and his auto discover feature make deployment process fast and secure.

-Available as web interface with every OS and app for the most important devices (iOS and Android).

Cons: -User guide needs to be adapted for none IT users.

-Reports need an experienced partner to customize executive options.

-Customer Support it's not the best part of this company, sometimes take days to solve an issue that would take minutes on other monitoring software.

Overall: Most of my clients are SMB and need a free option to monitor his IT devices, with a free option it's easier.

Robust and reliable monitoring solution

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very wide variety of sensors for monitoring of various applications from SQL servers to custom scripts to ping to SNMP and WMI. Can be configured in a distributed configuration to spread out the load that the sensors place on a monitoring server or to consolidate WAN traffic between the central host and branch offices. Can be setup in a cluster for ultra high capacity server. Very robust selection of reports available with the ability to create custom reports. Beautiful Android client with push notifications. If you are looking for a monitoring solution this need be your one and only stop.

Cons: Support can be a little slow to respond often taking a day to respond via email. Only Windows hosts can be used as full sensor probes.

Overall: This is your one stop shop for a monitoring solution. Best value and most functionality all in one package.

Capterra-loader

Prtg is a software of easy use and allows to monitor and study the traffic of the network.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:

It allows configuring any network element, only with IP address, MIB an OID, and we can monitor from electrical signals, CPU indicators, RAM / ROM memory, UpLink traffic parameters, DownLink, pack discards, traffic overflow and loss. as well as the dating of data, with this indicators, our network is monitored 365 days a year.

Generally in ISPs it is used as a statistical traffic tool which allows to make growth projections in the links of the network of providers, as well as a guide to evaluate post impact work in the network of the ISP company.

Cons:

ls disadvantages of PRTG are few, however we must be aware that it is not a monitoring software in real time, it interrogates the network element every 5 minutes, and there is an additional time so we should not use it as a ractive failure tool.

Overall: PRTG is very useful for statistical studies of the behavior of the network, since it keeps historical daily, weekly, monthly and annual, this allows to carry out a detailed and accurate planning, we can also evaluate how a marketing and sales campaign impacts on the links of our network and see if the end customers are making more use of our services.

Capterra-loader

Excellent tool to monitor and classify the bandwidth of the network.

Aug 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: * I can know what applications are causing high traffic.

* I like the simplicity of its interface, which allows me to configure the monitoring sensors, as well as create reports of bandwidth usage for each one.

* The web interface with the I can give access to the visualization of the graphics and tables to the other members of my telecommunications team.

Cons: PRTG is a software that I use daily and continuously in my work as a network analyst and I have not been inconvenienced, just keep improving it every day. The only thing I can suggest is that they launch a native version for Linux systems.

Overall: I use PRTG on a daily basis in the company, which has helped me to quickly and easily verify the behavior of the network and that I can view it from anywhere via the web.

PRTG Saves the Day

Sep 26, 2018
5/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This software makes it very easy to determine if any node is down on our network. It also has TONS of additional features to monitor bandwidth usage, CPU usage, memory usage, etc., on each node selected if desired. It makes it very simple to know when a server, switch, or wireless AP is down in a matter of seconds with it's email push feature.

Cons: This software is quite difficult to grasp. Since it has SO many features, it also has tons of options to set, but can be picked up by an IT admin in a couple hours if time and effort is put forth.

Overall: Overall, PRTG has helped save our schools district a lot of potential downtime when we didn't even know that there was an issue. If you need a network monitor, I suggest PRTG.

Vendor Response

by Paessler on September 28, 2018

Hi William, Thank you for your review of PRTG!
Our blog is a great way to stay on top of various monitoring topics and the latest features of PRTG.
https://blog.paessler.com/

Cheers,

Greg Ross

Best network monitor availalbe

Sep 11, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The setup of the monitor is very easy, allowing you to customise the deployment and scanning options. There are so many different sensors available you will be certain to find the one you need.

Cons: It can be overwhelming to see all of the sensors when you do an auto-scan, you just need to realise that you probably don't need to monitor them all and it's better to rather pick and choose the ones that most relevant to your need.

Overall: PRTG Network Monitor has helped me keep tabs on a large network of offices. It is certainly good value for money and very accurate. I love being able to see at glance what is happening on my network and still have the ability to drill down in to the most smallest of detail.

Vendor Response

by Paessler on September 12, 2018

Thanks for your review Donovan!

Cheers,
Paessler AG

Capterra-loader

Free network monitoring for small businesses with 10-20 servers.

Apr 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact it's Windows based and has easy setup features. The biggest pro is the free 100 sensors. If you're running a small business with 10-20 servers, this is the perfect solution to get them monitored for free. We found it to be extremely reliable for this particular use and upgrades were a breeze.

Cons: Once you're out of the 100 sensor free version, the cost jumps into the thousands. So if you're expecting to grow much more, then keep that cost in mind. Also, the software installs far too many sensors per server when using the "auto discovery" feature. It's best to manually setup sensors as needed.

Overall: Free network monitoring on a Windows server.

Solves our monitoring needs

Nov 06, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's easy to use without getting too technical when you start of, and lets you ramp up and dig deeper as you go. Covers lots of different scenarios, good visualizations, good performance, good features are getting added as we go.

Cons: Windows based, and sometimes it's awkward to manage lots of linux machines with it - especially when the monitoring requires scripts to run on the remote machines.

Overall: We manage lots of machines with PRTG, it helps us focus on the important stuff that's going on. Covers divers needs.

Recommendations to other buyers: Any monitoring software is part of a monitoring process that needs to be in place. It's very important to keep improving the monitoring as the software develops, and keep the rate of false alarms very low.

A fantastic network monitoring tool, that is easy to deploy and scale at a reasonable price.

Aug 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PRTG network monitoring is fairly straight forward to configure and even easier to deploy sensors for monitoring components., unlike some other competing products. The reporting and dashboards are comprehensive visually, without being too overloaded with information. Support is very good.

Cons: It is easy to overload the probes, which caused it to shoot out multiple alert messages for different sensors. Had to scale out my deployment, which I had not planned for.

Vendor Response

by Paessler on August 30, 2018

Thank you for your review! Remote probes were designed with the type of scenario you mentioned, allowing you to scale a larger deployment.

Paessler PRTG Network monitor

Apr 25, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great software overall.

Pros: It can monitor many if not all of your network devices, such as firewall, printers, access points, along with software status running on pretty much all hardware, such as real time statistics, can create html maps to embed onto your intranet pages such as with Sharepoint, it also has a great built in reporting interface along with email notifications.

Cons: It can take some time to setup sensors the first time, also some of these sensors can be quite complex, requiring the user to call tech support for a viable solution for the expected outcome.

Good monitoring tool

Jul 28, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Comments: is a good monitoring tool using the SNMP protocol

Pros: It is a good tool that helps you to have monitored all the elements of your network, regardless of the distributor or network layer in which you are. it helps you not only monitor the team's status but also the performance of it

Cons: despite being a good tool if you have the license, you can not have more than 100 sensors. they give you scale functions in each sensor that can help you and at the same time confuse you or you lose appreciation of what you really want to see

Capterra-loader

Best Network Monitoring tool out there

Feb 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Clean interface

- Lightweight/no agents required on endpoints

- Maps feature is super customizable; map rotation lets you set up a NOC-like screen

Cons: Paessler recently changed the pricing structure; the old system was a little bit more budget friendly and in my opinion easier to manage.

Overall: Our previous product (Solar-you-know-what) was a beast to configure and keep up and running. PRTG took away a lot of the maintenance and got us straight down to data. Custom sensors have also helped us out on a few devices that are really specialized and specific to our operations.

Is a tool that allows me to monitor my network easily and on a single screen

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Provides important information at first sight, Real Time Traficc and bandwidth. It allows me to act quickly when the network falls (DOWN, No response)

Cons: So far the only inconvenience I have had is to create access for different users, by now we all use a web link but without autentication

Overall: It helps me to monitorin my network, the traficc, bandwidth. I have the information that I need from my network quickly and easily ! By now i have set up 16 sensors.

Vendor Response

by Paessler on July 09, 2018

Thank you for your review! It sounds like you need some help with the authentication and administrative options. Please contact presales@paessler.com to work with one of our engineers on your question.

Great network monitoring for half the price

May 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Has most features those big enterprise software have such as solar winds at half the price.

You pay for the amount of sensors you use and not devices

Cons: The web interface is superb but the desktop client is a bit buggy and no where nearly as good as the web client.

Overall: We save a lot of money using PRTG because they are very affordable compared to other monitoring tools out there and they are still considered enterprise level software

PRTG is a great network monitoring tool.

Oct 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: PRTG makes it easy to discover and add SNMP devices. I really like the ability to create maps of sensors to visually see your network

Cons: I don't have any real cons for PRTG. most sensors and notifications are tuneable.

Overall: Overall, I would highly recommend every Network Admin/Engineer to at least try PRTG. Your get a free 30 day trial with unlimited sensors and then 100 sensors after that.

Vendor Response

by Paessler on October 10, 2018

Thank you for your review and have a wonderful day!

Cheers
Paessler AG

Monitoring our whole IT infrastructure with PRTG. Never miss another incident and act proactively.

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Notifications and history. Auto discovery of sensors with templates. Recommended sensors by the software based on the device. Great range of sensors.

Cons: Maps are not trivial to be created. Could get a better looking theme. Not clever enough to pickup repetitive notifications

Vendor Response

by Paessler on August 03, 2018

Thank you for your review and the feedback regarding maps.
Cheers,
Paessler AG

A must have tool for your network

May 10, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This saves me a lot of heartache by understanding the health of all the devices on our network. It has saved us countless times from having any downtime by alerting us to potential problems before they become real issues.

Cons: You need to be able to tune out the email alerts which will take some time as it is very noisy with sending a lot of email.

PRTG, great network monitor when it isn't crashing or glitching

Oct 10, 2016
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: easy to set up, has good potential

Cons: Crashes and is glitchy, could use some work.

Overall: The software is very easy to set up, which is a plus. But for some reason it keeps giving faults reports, and sometimes would randomly crash. Tested on multiple devices. Has potential to be great though.

Vendor Response

by Paessler on October 13, 2016

We're really sorry that PRTG isn't running smoothly for you. Most crashes are related to hardware or operating system configurations -- would you be willing to open a support ticket with our support team, so they can check your logs for you? The logs would also help them debug any false positives you are getting. We'd be happy to help get PRTG running for you.

Simple but efficient monitoring tool

Jun 07, 2017
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: ease of use, very simple but effective interface. ability to add different sensors to meet our needs. ability to adjust settings for your company needs.

Cons: haven't really ran into many things that we would want different. maybe some built in links on warnings to websites would be an nice feature but not a necessity.

Busy interfaces hurts the eyes...

Dec 18, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money

Pros: The thing I like most about this software is the feature set, many options to monitor and collect data including reporting and alerting.

Cons: The thing I like least about this software is the interface, so busy it hurts the eyes to look at over time. Trys to cram too much into a single page.

Handy, but... rather not for pros

Mar 14, 2018
1/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 1.0/10 Not
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Comments: Quite handy tool, but after a fail with passwords that anyone can actually read, rather suitable for home than professional use.

Pros: Easy for install and use A lot of metrics on the screen at the same time Free for 100 sensors (for me it's just a few devices)

Cons: Not suitable for larger networks over 500~1000 devices (not recommended for more than 10k sensors) A fail with passwords saved in unencrypted file Not really satisfying helpdesk

Capterra-loader

Simple but powerfull!

Dec 09, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple configuration, friendly web interface. One of the most network monitor with real data and statistics can helps on our daily monitor process.

Cons: Reports are simple templates, need more customization. Advance configuration of sensors in some cases are challenge to configure

Overall: Real time statistics and graphs helps to know health of network.

Simple network monitoring and more

Apr 11, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: A Decent tool for a small business or a lab. I would not recommend it for an environment with more that a few hundred targets

Pros: It uses the old MRTG engine and rather than configuring snmp for every interface and then creating html reports, PRTG has nice templates and preset reports. The new version even monitors windows and database performance.

Cons: It does not scale well on larger networks. The application slows down dramatically and the network load increases to be an issue.

Awesome Product

Oct 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the licensing model for PRTG. I can just buy a bulk set of sensors and then I can "spend" those sensors in any way that I like. I also like that you get the fully featured version of the product, and you can scale that out however you need to, without paying any additional fees.

Cons: N/A - This is a wonderful tool that is going to save us a lot of money over our current monitoring suite.

Overall: So far our experiences in pre-sales and design have been really great. PRTG really knows what they're doing, and they make a wonderful product.

Vendor Response

by Paessler on October 05, 2018

Thank you for your review!

Cheers,

Paessler AG

One of the best networking monitoring tools.

Jul 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Would recommend to any SME or larger PLC to deploy and monitor your environment. Excellent tool and haven't found a replacement yet.

Pros: Easy to use and deploy into an on-premise environment. Easy to adapt and remodel the design and customise.

Cons: Initial high setup fee (this may now be different). Initially a little overwhelmed by the amount of features which delayed the deployment.

We use PRTG to monitor network activity and issues

Apr 24, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Our DB guys tell me that it is a solid worthwhile product

Pros: It works well for what it does and is not overly expensive We use it to monitor database activity and also other traffic within our network

Cons: It is not the most comprehensive network monitoring software, but used in conjunction with other tools provides good value

Great monitoring software

Jul 02, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Great tool for corporate networks, and recommended to have a better look on the traffic that the links are managing.

Pros: It's capable of monitoring many links and different types of network elements from many providers. It works very well with big networks such as IP backhauls, metroethernets and such, providing useful statistics in real time. Adiciotanlly it possesses other features such as email notifications for reporting in case of abnormalities.

Cons: It can be overwhelming at the moment of setting up the sensors for the first time and as a new user looking for the correct links can be hard if they are not properly identified.

Excellent monitoring suite

Mar 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of configuring custom monitoring and graphing of server metrics. Customer support was always easy to work with

Cons: Sometimes new hardware devices were difficult to initially get correct metrics for, had to wait to get support feedback.

Overall: at a glance insight into server metrics. Collation of data from disparate sources in one place. Plus a cool Cards Against Downtime game.

Effect monitoring tool

Nov 10, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Graphical interface. live graph of each node Easy to access and manage great customer support has console which can be installed on machine

Cons: bit of limitation have to purchase license based on amount of node that need to be monitored Cant no monitor VOIP traffic

Major player in monitoring for a reason

Feb 27, 2018
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: PRTG is a major player in the area of network and end point monitoring for a reason. You can attach a monitor to almost any component or process you can think of and configure the alerting you want based on the the desired threshold and PRTG has you covered.

Cons: The one and only drawback about PRTG is that if you have never used it before and go in completely blind there is indeed a bit of a learning curve and can overall be a bit confusing.

PRTG is a great monitoring and alerting tool for almost anything in your network environment

Apr 04, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Pros: I'm very fond of the free 100 sensors PRTG offers. This allows us to monitor and alert on all of our important network pieces, without having to invest a significant amount of money. Perfect for our smaller environment.

Cons: Some of the sensors you need to do a lot of tweaking to get to report the right information you want. Not as many out of the box integrations are supported, which is slightly disappointing.

Excellent Monitoring Product!

Dec 22, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PRTG is a easy to use, intuitive program that is very straight forward to set-up yet provides significant value back to the IT Team with its vast monitoring and reporting capabilities

Paessler as an organisation is constantly updating PRTG to meet both the current upcoming needs of organisations with their extensive collection of available sensors, and if you require something specific, it is very easy to get it configured with the Custom Sensor options available.

They are also small enough to listen the feedback provided by customers to feed into future updates to the product via their wishlist.

Another important aspect of this solution is the prompt reliable support as well as a wealth of information in the Resource Centre and Knowledge Base.

Now that it comes as a Free Solution with 100 Included Sensors, there is no reason an SME Sized business cannot get basic device monitoring running in less time than it takes to make lunch.

Makes my job easier

Aug 11, 2015
5/5
Overall

5 / 5
Ease of Use

3 / 5
Customer Support

Comments: It's extremely versatile, I've managed to configure it to monitor everything I need. I have some SQL sensors giving multichannel results, the graphs are amazing. The notification options are also great, I get email, SMS and Prowl alerts.

The only thing I think missing is the ability to silence "noisy" sensors. If a sensor keeps going down and comes back up repeatedly, I can only pause it and not get any results, or acknowledge it and it will alert next time it goes down. I'd like the sensor to continue recording results, just not send me alerts too often, maybe a "don't send alerts for the next X hours" option.

Vendor Response

by Paessler on August 12, 2015

Dear Dave,

Thank you for your detailed review and the feedback you have provided. In regard to turning off alerts, please have a look at this Knowledge Baser article, in which the situation you mentioned is discussed: http://kb.paessler.com/en/topic/52303-disable-notifications-without-pausing-a-sensor

Kind regards,
Florian

Using PRTG for small medium business

Oct 06, 2015
5/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: I have tried a few other monitoring software packages (Solarwinds, Manageengine and Spiceworks) but find PRTG far superior ' especially with the mobile probes.

I am using your program to monitor a small network at home (Free version ' up to 100 sensors). It includes several PC's, mobile devices, printers and other home devices (smart TVs etc) running through a Cisco router.

I am able to get very detailed DSL / interface and Netflow/SNMP and syslog stats from my Cisco as well as SNMP traffic stats from PC's and printers. I also have a packet sniffer running on a SPAN port on the Cisco.

At present I have approx. 80 sensors running (this is adequate for my needs) and find the detail and look of the software provided is excellent.

I work in IT and have promoted your software to many small businesses as it is so easy to integrate and give valuable information regarding local networks.

 

Most compact , feature rich and affordable monitoring tool

Nov 04, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: This is a review of PRTG version 14. As far as network monitoring and analysis, I cannot think of a more intuitive and flexible product on the market today. Where PRTG shines is in its speed and compact design. The latest interface is ideal for complex networks and as useful for simple networks. Initially, I had a negative reaction to the idea of the sensor based license approach. Once I deployed PRTG on the network, the sensor model makes perfect sense. For the amount of sensors that I used and the included features, the cost of PRTG is over 80% lower than other software suites that claim to have similar features. I am not an employee of PRTG, I am just a very satisfied user. If you are a sysadmin or netadmin and have been struggling to find the ideal monitoring tool, I urge you to give PRTG a try. The trial is free. You will not regret it. I just wish someone had told me about this application a few years ago.

PRTG is the best piece of code running in our datacenter.

May 08, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PRTG has been a blessing. I cannot see how we could have grown in complexity like we have without it. Comparable product seem to be MUCH more work, sometime a lot more expensive, and they don't really give anything more back.

Support response has been INSANELY good. Twitter, email, tickets. Response is almost instant, and problems solved or new features implemented(!!) fast.

I have raised two issues that come to mind. Thinking PRTG was lacking in features. Turns out I just didn't know how to configure it (which was in both cases pretty obvious).

The Android/iOS apps have grown a lot since we started using it. Now we have stopped sending texts and rely only on the apps, which work flawlessly now with pull-notification. (Note: Push had some issues, we're still holding off on that.)

I'd consider changing jobs if we dropped PRTG. Its. that. good.

Missing Maps, Monitos and much more :-(

Dec 07, 2016
2/5
Overall

3 / 5
Ease of Use

1 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: Price, only.

Cons: Missing many cool features like others have.

Overall: Good price, but with weird support and missing a lot of features, like MAP customization, Dependencies, APM, NTA, etc.

Recommendations to other buyers: need to be better

Vendor Response

by Paessler on December 07, 2016

Hi Vini,

We¿re sorry you weren¿t able to find many of the features you were looking for.

Would you like to be contacted by our presales or support teams? They can show you where to find the ¿missing¿ features such as mapping, custom maps, custom monitors, dependencies, application monitoring and netflow monitoring, all of which are included with PRTG.

Simple Network Monitoring

Dec 12, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The application is easy to use because of the Graphical User Interface. Easy to understand how to deploy the software.

Cons: Need more flexible module in terms of customization. Dashboard should be customize according to the user wants to see.

Monitoring ATM network with PRTG

Sep 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I am monitoring 100 remote terminals via pings, while monitoring hardwares on our server rooms, which includes servers, layer 3 core switches, routers, Hardware Security Modules, PDUs, UPS and firewall....all without a flaw.

Cons: I guess the ticketing would needs improvement as well as possible linking to an inventory system...and needs it to be ITIL compliant

Better than Nagios

Nov 21, 2014
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have used Nagios in various versions for 10+ years. While it met my needs, it did half a steep learning curve plus the need to know Linux. Last year, I wanted to expand my monitoring needs to the entire company and the rest of my technical support team. None had any Linux knowledge and so began my search for a suitable Windows based solution. PRTG quickly jumped to the top of the list as I evaluated the contenders. PRTG provides all of the functionality that we needed in our company. Very simple to implement and understandable by all. I was quickly able to add a custom notification system in addition to the traditional email alerts.

Well done.

Mar 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

PRTG is a great and easy to use monitoring tool

Aug 07, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PRTG combines lots of sensors and information for nearly every device and purpose with an easy to use interface. We are using the software in a small environment and it is helping us, to keep track of important services and the health of our hard- and software.

With push notifications to a mobile phone and/or e-mail notifications we never miss an error or a problem. We are even using PRTG to get notified, if a printer runs out of paper. The software is easy to set up and to use as well. It is nicely customizable and perfectly suits our needs. A helpful knowledge base and manuals are a good support as well.

Best monitoring software for the money

Sep 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: When I was new to my job, I was tasked with finding a new monitoring software. After trying out about 4-5 options, it was clear that PRTG was the best choice. Since that time, I have consistently been very happy with my choice. It's extremely powerful, easy to setup and use and it just keeps getting better with every update. The mobile app is fantastic and they recently added mobile probes. For large enterprises or for people who have a specific need that PRTG can't do, there are possibly better solutions. But I would say that for 95% of companies, this is the software you want.

great network monitor but...

Feb 07, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: This software is very good and useful, but sometimes it suddenly shut down, I think you have to look at this problem, without this it is very helpful, thanx)

Vendor Response

by Paessler on February 15, 2017

Thanks for the review Rahman!

PRTG shouldn't be crashing at all -- this is definitely not normal behavior (and we apologize!). Could you please send a "support bundle" to our tech support team so they can help? You can send a support bundle easily from inside the software, under Setup / Contact Support. This automatically attaches a screenshot and log files to your question.

Great experience

Mar 31, 2015
5/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: Great software for monitoring servers, probably the best out there but it could be so much better. There are hundreds of important sensor types that could be added. Maybe something like a public sensor types ideas box could be created.

Missing the posibility to actually sell monitoring services to customers based on PRTG.

Vendor Response

by Paessler on April 02, 2015

Thank you very much for your review and feedback. You can send feature and/or sensor requests to support@paessler.com anytime¿we will evaluate them, prioritize and add them to the wishlist.

Fell in love with it at first glance!

Oct 23, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've tried many SNMP monitoring tools, but PRTG beats them all ... at first glance! I currently monitor our data center and all customer servers using PRTG. We monitor our data center temp, internal temp of servers, load times and run times on our batteries, loads of Linux servers, bandwidth throughput on our switches ... I could go on and on. PRTG cluster with a remote server and their iphone remote app make this the absolute best monitoring solution available. I love PRTG!

PRTG allowed us to know about problems before our customers even notice.

Apr 28, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Realtime, live and accurate insight in servers, services, network resources and applications had been a wish for years: monitoring is a must for us. Thanks to PRTG (first implementation within hours) we now have realtime insight, monitoring and status-reports. This allows us to fix problems before they become a problem for our customers, and review the cause of problems after they happened.

We <3 PRTG for the simplicity and tons of great features!

IT mgr.

Nov 21, 2014
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: pros: easy to get started on comprehensive monitoring of every aspect of the network

cons: wish i had more sensors and there needs to be a "night mode" where it's darker color scheme for events like LAN parties, clubs, restaurants, theme parks, etc. For mobile app for batter saving as well.

Overall: amazing network monitoring software that's near flawless! 1 year and counting of very smooth operations!!!

Playing a different game than the rest of the "competition"

Jun 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've been using PRTG for over a year now and have never looked back. Their user interface is amazing, their support is second to none, and their product is as fast as lightning.

We are monitoring about 20000 items on 1500 devices at over 100 different locations. The system hums along keeping watch over all of our critical systems without skipping a beat.

Simplification of our monitoring needs.

Jan 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: PRTG has been a great find for our IT dept. Previously we used upto 3 products to monitor our IT Infrastructure, now we just use PRTG.

From being able to view AV status, disk, cpu and bandwidth etc, we have true transparency of our whole infrastructure at a glance and also the GUI in which we know what areas of our network need attention at a quick glance.

Wonderful Monitoring Tool

Jan 19, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Pros: Easely and highly configurable tool. No Agents Needed. Cool ways to alert. Maps Designer.

Cons: PRTG Server must be installed on Windows Server.

Overall: PRTG is a wonderful tool that allow you, to be aware of everything happens in the IT elements of the company. From services, to individual component such servers or even printers.

Easy to install/use & good support!

Jun 16, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We are now monitoring our Network with PRTG from Paessler. We have compared 15 different Network Monitoring Tools, but PRTG fits the best in the company.

Over 1000 sensors are now being monitored. If somethings wrong we get notified by SMS/Mail.

Very good support, much documentation, very easy to use!!

it's really awesome for >small busines companies

Jun 17, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: i tested your product and now using it, it's really awesome for

>small busines companies, because I have only 3 physical and 4 virtual

>servers(all of them are LinuxOS), so i need only 9 sensors for

>monitoring all services, so the easiest way to do that was your PRTG

>software, i know that it is free for 10 sensors.

Best & affordable Monitoring Product

Jun 16, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: Very complete product, with everything you need to monitor every server, network component and piece of software you have.

SNMP, WMI, SSH, Powershell, Netflow etc etc. All included.

Been using it for 7 years now and the product improvements are spectucular.

Best and most flexible network monitoring software.

Nov 22, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have been using prtg for over 4 years now. I love it, I can't monitor two much. At first I thought I would just be done setting up PRTG. Your never done adding sensors to PRTG. You always are thinking of more ways to monitor more stuff.

Excellent solution to monitor the Network devices and bandwidth utilization

Apr 01, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We use PRTG Network monitor for our Network infrastructure monitoring and I recommend PRTG for Network Engineers who will spend most of the time on NAGIOS/CACTI.

It is less expensive and user friendly.

All u need

Mar 31, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: From day one this product have helped me in my work. I have a long way still to learn more about it, but still I have not found anything this product could not cover.

Excellent example of German engineering at it's finest

May 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: The best network and systems monitoring software on the market. Turnkey deployment with unparallelled ease of use while offering advanced technical features.

Great product and possibilities

May 07, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: Overall not much to complain about, the only thing in my experience that could use some working on is the dashboard designer, that's not really intuitive.

Amazingly simple monitoring solution

Aug 05, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: A leap above most products I've reviewed, and very reasonable pricing makes this a business must.

left solar winds for this

Oct 09, 2014
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I have not found any thing I can not monitor with the custom sensor app

great!

Jan 16, 2015
4/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

Comments: PRTG is an awesome and must have tool for any serious business.

Fast and Easy to use

Aug 05, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Very fast deployment, easy to use

I would like to work for PRTG

Jun 17, 2015
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

Comments: ... but haven't a chance so far

Easy

Nov 23, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: Easy to learn and setup.