# PRTG Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PRTG the right Network Monitoring solution for you? Explore 255 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews --- PRTG 4.6 (255) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PRTG Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Joe D Senior System EngineerBanking, 51 - 200 employeesUsed the software for: 6-12 months. “It offers the service for free to 100 sensors, which also makes this a great product if you are in a small-medium business company. “ December 10, 2025 Rabindra k Network Security EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “The UI, while functional, feels a bit dated compared to some newer monitoring tools; it takes some getting used to“ December 16, 2025 KP Krunal P Cybersecurity AnalystInformation Technology and Services, 10,001+ employeesUsed the software for: More than 2 years. “PRTG captures a big picture overview of an organization's entire infrastructure, the good and the bad which creates a reliable source for users who are seeking for monitoring purposes.“ September 12, 2024 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The interface can feel overloaded with information at times, which may be overwhelming for new users.“ November 28, 2025 MR Mathieu R Programmeur JouabilitéGambling & Casinos, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I appreciated how easy it was to track traffic and server load in real time, especially when diagnosing gameplay service issues.“ November 28, 2025 SG Stephen G IT ManagerUtilities, 51 - 200 employeesUsed the software for: More than 2 years. “If you require anything not ready and provided then you will need to spend a lot of time learning and playing with the system.“ December 18, 2025 Joe D Senior System EngineerBanking, 51 - 200 employeesUsed the software for: 6-12 months. “We enjoy that it is real-time monitoring and it alerts us using via SMS and email.“ December 10, 2025 Rabindra k Network Security EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: 1-2 years. “We hit some unexpected costs when scaling up our infrastructure.“ December 16, 2025 ## Showing most helpful reviews Showing 1-25 of 255 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rabindra K. Network Security Engineer Computer & Network Security Used the software for: 1-2 years ### "Practical & Real Monitoring Tool" December 16, 2025 4.0 Overall, has been a solid addition to our monitoring stack. It does what it promises gives us visibility into our network and infrastructure with reliable alerting. We've been using it for about 2 years now, and while it has some rough edges on the UI side and the costs add up, it's become an essential tool for our ops team. Pros The real game changer for me has been the intuitive dashboard. I can spot network issues at a glance without drowning in data. What I appreciate most is how easy it was to set up monitoring for our infrastructure without needing a PhD in networking. The alerting system is solid too; we actually get notified when something matters, not constant false alarms. Cons The licensing model can get expensive once you start monitoring more devices. We hit some unexpected costs when scaling up our infrastructure. The UI, while functional, feels a bit dated compared to some newer monitoring tools; it takes some getting used to Review Source Response from Paessler GmbH February 5, 2026 Dear Rabindra, Thank you for your detailed review and for being a valued user for the past two years! We're delighted that our intuitive dashboard and reliable alerting system have become essential tools for your operations team. Your feedback about the UI and your overall experience is greatly appreciated and helps us continue improving our monitoring solution. Your Paessler Team MP Mike P. Network Admin Hospital & Health Care Used the software for: I used a free trial ### "PRTG is a Great Tool" November 3, 2025 5.0 I have used this for years in many different environments and situations. I am just a fan of the networking monitoring and alerts. Pros The Free version gives you 100 sensors to start with. That is more than enough to test the software out and can give you the full dive of the product. Cons A bit of a learning cursive at first form what I remember, but they do have the auto discovery for a device. That can help you figure out what you want to be monitoring. Alternatives considered [WhatsUp Gold](https://www.capterra.com/p/96050/WhatsUp-Gold/) Reason for choosing PRTG Take away pricing difference, i am not sure what that looks like. They are very similar products. Review Source Response from Paessler GmbH November 7, 2025 Dear Mike, Thank you for being a loyal user over the years and for appreciating our networking monitoring capabilities! We're glad that our free version provided you with a comprehensive way to explore our solution before making a decision. Your continued trust in our software across different environments means a great deal to us. Your Paessler Team VR Verified Reviewer IT Operations Retail Used the software for: 2+ years ### "Reliably and robust network monitoring" April 27, 2026 4.0 We have been using it for over 15 years and it has reliably reported metrics and alerts. The fact they still provide a free version for smaller networks is great. Pros It's ease of you and ability to support almost any network device. Lots of customisation to suit most devices. The alerting feature is the standard for network monitoring. Cons It can look a bit dated at times and miss the flashy, impressiveness of Grafana. It also could do with supporting the big cloud providers more like Azure. Review Source KL Kale L. Network Admin Information Technology and Services Used the software for: 1-2 years ### "Comprehensive but overwhelming tool." May 12, 2025 3.0 To be fair, this app was setup by my predecessor and some of the problems may have just been configuration choices he made. But the complexity of it, the number of probes was overwhelming. It does a good job of alerting, but when there is so much, it tends to overwhelm to the point of ignoring it. So trying to go thru and pare it down is not easy. Might be worth scrapping it and starting over. Pros It is a comprehensive solution. Monitoring, alerting, scheduling, it has most everything needed in a monitoring solution. Cons The complexity. So many probes all for the same machine. The growth of the database was also difficult to handle. Review Source Response from Paessler GmbH May 21, 2025 Dear Kale, Thank you for sharing your honest feedback about our monitoring solution. We understand how the comprehensive nature of our product can sometimes feel overwhelming, especially when inheriting a configuration from someone else. We're continuously working to improve the user experience and make configuration management more intuitive while maintaining the powerful monitoring capabilities our customers rely on. Your Paessler Team NH Neal H. Systems Engineer Education Management Used the software for: 2+ years ### "Good for what it does, reliable." January 21, 2026 4.0 Pros Easy to use, does exactly what we want in terms of showing network event alerts as soon as they happen, allowing us to react without a steep learning curve. The customization for network maps and the likes seem very limited but otherwise a great product. Cons The licensing structure recently changed to a subscription based one that we can no longer afford, or at least made us look at similar alternatives that offer more features for the same price point. Review Source Response from Paessler GmbH February 5, 2026 Dear Neal, Thank you for your feedback and for recognizing the ease of use and real-time alerting capabilities of our solution! Our subscription model ensures continuous access to updates, new features, and security improvements without the need for expensive upgrade purchases. We appreciate you sharing your experience with us. Your Paessler Team VR Verified Reviewer Engineer Food & Beverages Used the software for: 2+ years ### "The best ICMP tool" February 6, 2025 4.0 Pros is the best tool for ICMP supervision Cons The 500 subscription is quite expensive for 50 devices Switched from [OCS Inventory](https://www.capterra.com/p/266730/OCS-Inventory/) OCS is not complet enought regading the monitoring options Review Source Response from Paessler GmbH March 3, 2025 Thank you very much for your positive review! We're pleased that you find our product excellent for monitoring. We are constantly striving to provide high quality monitoring capabilities that deliver real value while ensuring reliable performance. Your Paessler Team RV Reynaldo V. Network Specialist Automotive Used the software for: 2+ years ### "Good app to monitor connections and devices status" October 14, 2024 4.0 I like this monitoring tool because it helps to prevent some fails or interruptions on the network Pros Monitor all the connections and devices that we use in all the company Cons It takes some time to setup each connection or device that wants to monitor Switched from [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/) This was a general decision made by our directors to centralize everting Review Source Response from Paessler GmbH October 28, 2024 Dear Reynaldo, Thank you for your review! We are pleased to hear that PRTG has been beneficial in preventing network issues. Your feedback regarding the setup process is appreciated, and we are always looking for ways to improve the user experience. Your Paessler Team Joe D. Senior System Engineer Banking Used the software for: 6-12 months ### "Free, Easy-to-Use - what is there to complain about?" December 10, 2025 5.0 Highly recommend it if you are looking for something cost efficient and something easy to build and maintain. Pros We been using for almost a year now. We enjoy that it is real-time monitoring and it alerts us using via SMS and email. We also implement the software in a cluster, so that there is no downtime. It offers the service for free to 100 sensors, which also makes this a great product if you are in a small-medium business company. It is easy to setup and use and within a few minutes you would have a functional alerting system. Cons I don't think I have anything to complain about if they are offering this for free. Creating maps takes some time, if they offer some built-in templates, I believe it would make it even better. But besides that, this is free - I can't complain about it. Review Source Response from Paessler GmbH February 5, 2026 Dear Joe, Thank you for your wonderful review and recommendation! We're thrilled that PRTG has been serving your needs well and that you appreciate the ease of setup and real-time alerting capabilities. Your feedback about map templates is valuable, and we're glad you're getting great value from our software. Your Paessler Team SG Stephen G. IT Manager Utilities Used the software for: 2+ years ### "Does as much as you need" December 18, 2025 4.0 It does exactly what we need. Provides dashboards and monitoring for our core systems. There is a lot of customization available. Pros Great dashboards that helps teams monitor alerts and security. A huge amount is ready out of the tin. Cons If you require anything not ready and provided then you will need to spend a lot of time learning and playing with the system. Review Source Response from Paessler GmbH February 5, 2026 Dear Stephen, Thank you for your feedback and for recognizing the value of our dashboards and out-of-the-box monitoring capabilities! We're pleased that our solution is meeting your core monitoring needs. We appreciate your honest assessment and are glad the customization options are there when you need them. Your Paessler Team MR Mathieu R. Programmeur Jouabilité Gambling & Casinos Used the software for: 1-2 years ### "PRTG is a powerful network monitor." November 28, 2025 5.0 Pros made network monitoring straightforward. I appreciated how easy it was to track traffic and server load in real time, especially when diagnosing gameplay service issues. The sensor system is flexible and powerful. Cons The interface can feel overloaded with information at times, which may be overwhelming for new users. After some customization, it becomes much easier to read. Review Source Response from Paessler GmbH February 5, 2026 Dear Mathieu, Thank you for your positive feedback and for highlighting the flexibility of PRTG! We're glad that our real-time tracking capabilities helped you diagnose service issues effectively. Your input about the interface is valuable as we continue refining the user experience. Your Paessler Team MR Markus R. Development lead Civil Engineering Used the software for: 1-2 years ### "Reliable partner for IT Monitoring" October 2, 2024 4.0 Good reliable and stable partner for IT monitoring. We have been using it for years now. Pros Wide range of available sensors. Easy setup. Cons No probes for linux systems - although it is still possible to monitor linux devices. Review Source Response from Paessler GmbH October 15, 2024 Dear Benedict, Thank you very much for your review of PRTG. We're thrilled that you find PRTG easy to use and that it effectively monitors your network. We are happy we made your job easier. Best, Your Paessler Team AF Adrian F. CTO Consumer Goods Used the software for: 1-2 years ### "PRTG keeps my network in check, no more surprises" September 16, 2024 5.0 Pros User-friendly interface, reliable monitoring Cons Limited customization options, expensive for larger networks Review Source Response from Paessler GmbH September 17, 2024 Dear Adrian, Thank you very much for your detailed feedback about PRTG. We're glad that you find it easy to use and results in reliable IT monitoring for you . We are happy we made your job easier and support your companys' needs. Best, Your Paessler Team AK Abhishek K. IT Infrastructure engineer Computer & Network Security Used the software for: I used a free trial ### "Best Network monitor with plenty of great metrics" August 26, 2024 4.0 Best networks monitor of market to monitor proactively predict issues. Pros Best tool to monitor the network , Great to get good insists into the network. Cons On the costlier side ,for smooth operation machine with good hardware configuration is required Review Source Response from Paessler GmbH September 13, 2024 Dear Abhishek, Thank you very much for your detailed feedback on PRTG. We're glad you find it easy to monitor your network. It's great to know that it effectively supports your company's needs. Best, Your Paessler Team Gideon A. Information Security Analyst Banking Used the software for: 2+ years ### "PRTG Network Monitor" May 30, 2023 4.0 Pros Comprehensive Monitoring Features: Network Monitor includes a variety of monitoring features, such as bandwidth monitoring, device health monitoring, server monitoring, application monitoring, and more. It supports a number of protocols and technologies, enabling businesses to keep an eye on many facets of their network infrastructure and gain visibility into its performance, availability, and resource usage.Alerting and Notifications: PRTG Network Monitor offers customizable alerting and notification features to promptly inform IT teams about critical network events or performance issues. It supports various alerting methods such as email notifications, SMS, push notifications, and more. Users can define thresholds and conditions to trigger alerts and ensure timely response to network incidents. Cons Interface Customization Limitations: While Network Monitor provides customizable dashboards and reports, some users may find limitations in terms of design flexibility and customization options. Users with specific visual preferences or those requiring highly tailored reports may find the available customization options somewhat limited. Review Source Response from Paessler GmbH June 29, 2023 Dear Gideon, Thank you for highlighting the comprehensive monitoring features and customizable alerting capabilities of PRTG. We designed our system to provide businesses with extensive visibility into their network infrastructure and enable timely responses to critical network events. We appreciate your feedback! Your Paessler Team Alejandro Enrique M. Helpdesk Operations Supervisor Telecommunications Used the software for: 2+ years ### "PRTG guarantees continuous and detailed monitoring of your network." May 28, 2023 4.0 Over the years we have experienced failures in our network which have allowed us to learn details that we could correct over time, usually our technical support function was corrective, that is, when a failure occurred our team worked and corrected the anomaly presented, with we could proactively turn the work into preventive, with the possibility of preconfiguring thresholds on nodes and other specific equipment we could detect failures such as traffic jams, loops and even in some BRAS servers failures such as lack of IPv4 addresses; All this allowed us to improve the network's operability, reducing downtime. Pros Honestly I have used several tools that allow us to perform the analysis of our IT infrastructure and I can say that has given us a hand in relation to monitoring, remote management and fault detection in equipment such as switches and other transport network equipment, in addition to them and based on the previous configuration where we parameterize the nominal values to determine their normal operation which gives us timely alerts to take corrective actions on the spot, the tool is very complete and customizable to our need. Cons The implementation of the tool is the point where you have to be more careful to make good use of this and in turn perform the functions for which it was designed, in the initial configuration thresholds are determined which are not the same in all organizations therefore requires that the staff implementing the application has extensive knowledge in network administration and the learning curve is steep despite being intuitive tool. Review Source Response from Paessler GmbH June 29, 2023 Dear Alejandro Enrique, Thank you for your valuable feedback! We are glad to hear that PRTG plays an important role in monitoring, remote management and fault detection of your IT infrastructure. We understand that the initial implementation requires careful thought and a good understanding of network administration, and we appreciate your comment on the learning curve. If you would like to give us more feedback, why not become part of our PRTG Feedback Insiders. You can find all the information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team AZ Alejandro Z. CTO Computer & Network Security Used the software for: 2+ years ### "Very Useful and helps admins all the time!" April 26, 2022 5.0 Supporting IT is complex, allows to use the admins time more efficiently and we can do more with the resources we have Pros easy to use, lot of sensors, easy to implement, probes over internet Cons Geo maps show sensors and devices but colors don't allow good visibility Alternatives considered [Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/)[Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Reason for choosing PRTG easy to use, best price performance ratio Review Source Response from Paessler GmbH May 4, 2022 Dear Alejandro, We're happy that you're happy! Thanks for leaving us a review! Cheers, Paessler AG CC Carlos C. System Administrator Information Technology and Services Used the software for: 2+ years ### "PRTG is a great option to monitor your IT assets" March 8, 2024 4.0 The experience has been good in general. Once you get everything done in terms of configurations and custom settings, you basically need to keep watching the dashboard and your email for the notifications. Pros I like the interface, which is very versatile and allows you to customize the views that are more important to you. I also like to receive notifications when something happens so we can quickly react and fix. Cons Some of the sensors require very complex configurations and that sometimes prevents us to get the most from . The system is so complete that it also has too much settings for each sensor which sometimes makes the work of configuring them very exausting. Reason for choosing PRTG I'm not sure which competitors would be considered, but in my case the product was in the company already. Review Source Response from Paessler GmbH March 14, 2024 Dear Carlos, Thank you for your detailed review! We're glad to hear that you find PRTG's interface flexible and customizable, allowing you to respond quickly to incidents. We're constantly working to simplify sensor configurations while maintaining the system's comprehensive capabilities. Likewise, we appreciate your feedback and are committed to improving your experience. Your Paessler Team JB Jason B. Network Administrator Utilities Used the software for: 2+ years ### "PRTG - I rely on this more than Windows or Linux themselves" December 16, 2022 5.0 I do love this software and my job would be 10x more difficult without it. The 24/7 monitoring, the vast array of sensors available, the maps that can be made available without need for a login, and along with the historical data that is available make this a must use piece of software. It's worth the time even if all you can use is the free 100 sensor version. Pros I can monitor just about everything I need to monitor. Most are via the built in sensors but the options for custom sensors takes it to the next level. Cons The price is hard to get past. Smaller shops would have a hard time validating the cost. The interface is can be overwhelming (not sure how to avoid that) and it's frustrating that it's not possible to multi-select objects on a map and move them all at the same time. Instead you have to move them one at a time which can become very tedious. Review Source Response from Paessler GmbH March 2, 2023 Dear Jason, Thank you so much for taking the time to leave us this review! Have you already tried the new user interface? You can now use it in production environments. Would you like to give us further feedback or do you have any improvement requests? Become a PRTG Feedback Insider! You can find all information here: https://go.paessler.com/prtg-feedback-insiders Your Paessler Team JR Jose R. IT Administrator Religious Institutions Used the software for: 2+ years ### "Monitoring servers and network" May 1, 2023 5.0 100% satisfied with it Pros Very easy to setup and to add servers to the main dashboard. The alert setup process was extremely easy and the different rules of when an issue needs escalation or has been resolved is a plus.Can see trends of issues which can help diagnosing problems. Cons None, love it so far. We have less than 100 sensors, so we are using the free version. We couldn't ask for something better to use instead.Although deprecated sensors can sometimes be time consuming to replace, it is greatly appreciated they keep things up to date! Review Source Response from Paessler GmbH June 29, 2023 Dear Jose, Thank you for your positive feedback! We're glad to hear that the setup process, alert configuration, and issue trend analysis were all easy and helpful for you. We appreciate your review and look forward to continuing to exceed your expectations. Your Paessler Team Florian G. Information Technology and Services Used the software for: 1-2 years ### "That really made my Day!" April 29, 2016 5.0 First of all: Actually (April 2016) the product is free for up to 100 Sensors! I was searching for an easy solution to monitor the internetconnection of one of my customers from outside. They sporadically experienced strange bandwidth problems and the cable provider didn't solve the problem within months. So while searching for an easy to install and use monitoring (simple ping) solution I found from Paessler in Nuremberg. I 've heard of it before as the Windows based alternative to Nagios. What can I say: I expected a solid Dice Game and ended up in Las Vegas! Installed withing minutes on a small Celeron machine running Windows 7. This runs the core Server and the Probe. You create Groups within the Windows (or Browserbased) Desktop. Within those Groups you create Devices and Sensors (Ping, HTTP, FTP, NTP, SIP, SMTP, SNMP Switch Traffic, ... and I'd say hundreds of others) at Locations you can define and are shown on a map. A configurable HTTPS allows secure Browser and mobile APP access. I use the one for my Windows phone that shows me my favorite (customer) Sensors directly. Automatically scan your Network (that might create a lot of Devices and Sensors, especially when you are using SNMP ready Switches, but don't worry, just pause them before you run out of your licenses). Monitor Switch Traffic if you wonder how long the Windows 10 updates disturb your other Machines. You can install remote Probes in other networks to monitor them and still collect all data on one central monitoring server. PS: In the end, the cable provider changed the modem after I sent them several times very clear screenshots from PRTG where you could see the 1800 ms echos all three weeks instead of 32 ms the rest of the time. Pros Very good structure and overview of your devices and systems load, usage, availability and traffic Easy install and use. No deep knowledge of MIB, RMON, LINUX or SNMP necessary Free for small environments Very Flexible (google ' netatmo' for an impression :) Be aware and informed about uprising problems (Mail, SMS, Mobile) You literally see what your users experience Cons Really! I have been thinking, but didn't find that much. Rather ... nothing? OK, one: you need a Windows system. That might be an issue for some. Review Source TS Tim S. I.T. Operations Manager Construction Used the software for: 2+ years ### "Great Network and Real Time Monitor" March 11, 2024 4.0 So far, has been great to use. We use it so monitor real time network connectivity with our remote locations. Pros Really enjoy the ease of use with setting up sensors. Cons Dashboard functionality could be a little more robust. We would like to use instant geographical information with a dashboard, but not that great and time consuming to use. Reason for choosing PRTG Ease of use for setting up the different sensor and cost of purchase. Review Source Response from Paessler GmbH March 14, 2024 Dear Tim, Thank you for your feedback! We're glad to hear that you find PRTG easy to use for setting up sensors and monitoring real-time network connectivity. We appreciate your suggestion regarding dashboard functionality and will take it into consideration for future improvements. Your Paessler Team BH Bart H. Sr Accountmanager Information Technology and Services Used the software for: 2+ years ### "PRTG as extra servicedesk tool" October 22, 2022 5.0 We use it for monitoring the services we sell and all servers. The servicedesk uses it as monitoring tool so we can react proactive! Pros The way to configure, a lot of sensors, snmpo alerting, templates, how it works for our company is realy great! Cons Nothing, we also sell it to our customers because we are very happy with it! Review Source Response from Paessler GmbH October 31, 2022 Dear Bart, Thanks for sharing your review with us and the community! Your Paessler Team JT John T. IT Manager Consumer Goods Used the software for: 2+ years ### "PRTG Network Monitor Review" December 6, 2022 5.0 it's still very good, although the dashboard and backup is a bit pain, but it's reliable and give me a pic of what the network situation Pros reliability, this is the software for telling me what is happening over the network, so it must need to very accurate and reliable that i can trust on and react to it. Cons backup is a big headache still, and no easy way to do it. i would prefer automation on this area.Dashboard are not easy to me. so I just click on device page instead of staying in dashboard Reason for choosing PRTG price right at the time i purchase. can be no on going cost if i'm not using the support Review Source Response from Paessler GmbH December 21, 2022 Dear John, Thank you for leaving us a review! If you have any questions please get in touch with our support team. We're happy to help! Your Paessler Team SN Salah N. HR Capital Markets Used the software for: 1-2 years ### "Excellence is always here" July 25, 2023 5.0 The idea of ​​the platform is very wonderful and suitable for everything I need. It is available in the platform and it is also very tidy and the use is really wonderful. I salute you for the wonderful idea that always makes us happy with challenges and distinction Pros Usage is the best for me because everything there is very easy and suitable for me in everything. Seriously it is a wonderful idea Cons Permanent notifications tell me everything in a very fast and reliable way always Review Source Response from Paessler GmbH August 23, 2023 Dear Salah, Thank you for your kind words! We're thrilled to hear that you like PRTG so much. We're constantly working to improve and provide a user-friendly experience. Your support and appreciation means a lot to us. Your Paessler Team VR Verified Reviewer Vice President, Technology Information Technology and Services Used the software for: 2+ years ### "Great monitoring software" May 26, 2022 5.0 I've been using for 15 years. It's had its ups and downs but it's an amazing solution that brings out new features regularly. I've compared it with other solutions over the years and it remains the best for my needs. Pros Easy to use product, very powerful, great support! Cons Nothing at all. I've had issues in previous versions, such as with performance, but everything gets resolved over time. Review Source Response from Paessler GmbH June 8, 2022 Thank you so much for taking the time to leave us this amazing review! Cheers, Paessler AG ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.