# Page 6 | PRTG Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is PRTG the right Network Monitoring solution for you? Explore 254 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews --- PRTG 4.6 (254) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of PRTG ## Showing most helpful reviews Showing 126-150 of 254 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Karel P. IT manager Cosmetics Used the software for: 2+ years ### "PRTG Network Monitor helps us to maintain internal performance criteria." March 11, 2024 5.0 Pros Ability to create and present an online dashboard on the status of IT resources for users of our services. Cons Time-consuming setup of a large number of sensors and their dependencies to accurately provide status information on larger or more complex devices. Review Source LR Lucas R. Automation Engineer Utilities Used the software for: 2+ years ### "Great tool to monitor field devices" April 3, 2024 4.0 It has been a great experience as it is stable and does what it was designed to do. Pros It allows me to monitor 2k+devices with easy of configuration e monitoring. Cons I think it lacks a way to upload/download the devices. It would be easier to manage since new field devices are constantly added. Review Source Response from Paessler GmbH April 29, 2024 Dear Lucas, Thank you for your feedback! We're glad to hear that PRTG has helped you monitor your field devices with ease. Your Paessler Team DS David S. IT tech Human Resources Used the software for: 2+ years ### "The software you want monitoring your network " January 13, 2020 5.0 Fantastic, we can proactively monitor connections and equipment, often we are working on fixing it before the end users know it is broken Pros Easy to use, reliable, can email or text about alerts, can execute scripts etc. Able to monitor snmp, pings, https and all sorts of things. Cons It is licensed by sensor, so you can easily run out of you monitor everything, you'll need to be careful to only monitor what you need to Alternatives considered [Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Ease of use Review Source Response from Paessler GmbH January 14, 2020 Dear David, thank you so much for taking the time to leave us this review. We are happy that PRTG supports you and your team that well. Cheers, Paessler AG VR Verified Reviewer Senior Service Engineer Mechanical or Industrial Engineering Used the software for: 2+ years ### "Know when there's a problem before the end users start calling" November 13, 2018 4.0 We monitor customer routers that we service and their ISP gateways. We can find out rather quickly when a customer goes down, or when a customer is having an issue with just the router, and we do not have to be actively doing it ourselves. We are just notified when there's an issue and jump in and start resolving right it away. Pros It tells me when there is a problem without much overhead on my part, and it puts me ahead of the game before end users start notifying me there is a problem. Its a pretty great feeling being able to call the end user up and tell them that you have already detected a problem and that you were actively working on before they have gotten around to notify you there was even an issue. Cons It takes some time to set up and configure the software. Its not as intuitive as I'd like it to be, but its entirely manageable. You just need to invest the time to learn it get it working the way you want and then from that point on its a breeze. Review Source Response from Paessler GmbH November 26, 2018 Thank for your review! CA Chris A. Owner Information Technology and Services Used the software for: 2+ years ### "Zero customer support / loyalty" January 23, 2020 2.0 I have been a longtime customer of PRTG 7+ yrs now. I contact them about once a year for little things I run into with the program. This time around they refuse to help, beyond basic email support in the middle of the night. If you want a program that provides support this isn't the product for you. If you are in the US the best you get is email support and they usually only respond while you are sleeping. Don't expect them to go out of the way for you. PRTG has wasted 2+ hrs fighting with me on fixing something their software caused, something they could likely fix in a 5min phone call. After paying them for support all this time I am done with this company, they are a scam! Pros Great for monitoring bandwidth usage or finding health problems/over utilization of resources. All using the SNMP protocol. Cons Support, they don't provide much beyond an KB article or emails in the middle of the night. Review Source Response from Paessler GmbH October 27, 2020 We're sorry to hear about your frustration and that our support has not lived up to your expectations. We always try to give you the best possible support in case of problems. Kind regards, Paessler AG MA Mauricio A. Business Manager Used the software for: 2+ years ### "Top five monitor app for IT departments on SMB and corporations 24/7 365 days." May 28, 2018 5.0 Most of my clients are SMB and need a free option to monitor his IT devices, with a free option it's easier. Pros \-The free version allows up to 100 sensors to be included on his interface. This feature helps allot of companies IT departments to monitor and compare without limitations. -Easy installation process for core app, available for SNMP devices (almost every tech device has this option). -Add devices for a monitor it's easier than other competitors because its agent less and his auto discover feature make deployment process fast and secure. -Available as web interface with every OS and app for the most important devices (iOS and Android). Cons \-User guide needs to be adapted for none IT users. -Reports need an experienced partner to customize executive options. -Customer Support it's not the best part of this company, sometimes take days to solve an issue that would take minutes on other monitoring software. Review Source Dustin S. Superintendent of Information Technology Used the software for: 2+ years ### "Best Network Monitoring tool out there" February 12, 2018 5.0 Our previous product (Solar-you-know-what) was a beast to configure and keep up and running. PRTG took away a lot of the maintenance and got us straight down to data. Custom sensors have also helped us out on a few devices that are really specialized and specific to our operations. Pros \- Clean interface - Lightweight/no agents required on endpoints - Maps feature is super customizable; map rotation lets you set up a NOC-like screen Cons Paessler recently changed the pricing structure; the old system was a little bit more budget friendly and in my opinion easier to manage. Review Source MF Marco F. Datacenter Administrator Information Technology and Services Used the software for: 1-2 years ### "Great product" December 6, 2022 5.0 Pros Easy to use and very complete! It's really easy to deploy and manage.Great platform for IT Pros and non IT Pros. Cons Map designer must be changed, is so hard to use! To create a simple tittle the customer need to know HTML? why?! Microsoft visio have this figure it out at least 10 years ago.I know you can to better :DOverall, best platform ever! Review Source Response from Paessler GmbH December 21, 2022 Dear Marco, Thanks for sharing your review with us and the community! Have a look at our homepage and our YouTube channel. Here you can find tutorials on how to create maps in PRTG. Your Paessler Team Sam L. Systems Administrator Financial Services Used the software for: 2+ years ### "PRTG - Great Monitoring tool" July 20, 2019 5.0 Network Monitoring is a vital tool for any SysAdmin who needs to have their sights on the heartbeat of their infrastructure and PRTG meets that need. Cost effective as you can purchase the number of sensors you need, and fairly priced. Pros Ease of use, upgrade process, support, forums, number of sensors, types of sensors, maps and ability to share public, sensor customization, notifications Cons Some sensors are complex making them hard to implement Review Source Response from Paessler GmbH July 23, 2019 Dear Sam, thank you for leaving us this review! The team here at Paessler is thrilled to hear such good feedback! Cheers, Paessler AG SM Syed M. Consultant Education Management Used the software for: 1-2 years ### "PRTG - An effective Network monitoring tool" December 19, 2023 5.0 Pros Very easy to use and gives accurate alerts.. Cons Documentation can be improved and made to the point. Review Source Response from Paessler GmbH March 14, 2024 Dear Syed, Thank you for your feedback! We're glad to hear that you find PRTG effective and user-friendly. We'll definitely take your suggestion into consideration and work on improving our documentation for a better user experience. Your Paessler Team AG Adrian G. Proprietor / Developer / Admin Information Technology and Services Used the software for: 2+ years ### "Perfect in connection with iLert" September 9, 2022 5.0 I am using it to monitor uptime of several servers, services and also more exotic features such as age of backups. Pros \- It allows me to reliably monitor dozens of aspects about my servers. - It lets me fix problems proactively instead of being notified about problems by my customers. - It lets me sleep in peace knowing that everything is ok. Cons \- Alerting could be more reliable and more versatile, I am using iLert for that Review Source Response from Paessler GmbH September 23, 2022 Dear Adrian, Thanks for sharing your review with us and the community! Cheers, Paessler AG VR Verified Reviewer IT Supervisor Retail Used the software for: 2+ years ### "prtg usage" June 11, 2020 5.0 We fix the access errors of system devices by seeing them. Thanks to e-mail notifications, we are instantly informed. Pros It is software that helps simple monitoring of prtg systems. Prtg is very easy to use and install. Cons more attention can be given to visual interfaces. Prtg is not an easy to use software that allows for fine changes. Review Source Response from Paessler GmbH August 28, 2020 Thank you for leaving us a review! We are already looking at improving the web interface. For more details, please have a look at our roadmap: https://www.paessler.com/prtg/roadmap Cheers, Paessler AG RA Reski A. Information Technology Financial Services Used the software for: 2+ years ### "PRTG is simplified my work Everyday." September 25, 2019 5.0 PRTG can do Monitor all systems, devices, traffic and applications of your IT infrastructure. Everything you need, and don't expect more for custom weekly / monthly reports Pros This is the Recommended software that I often use to monitor or improve the Information Technology infrastructure. Very easy to install, user friendly and supports mobile devices. It can detect our problems quickly. We can check all critical Service Application components on the bus :) Cons This software does not yet have a weekly custom report for audit needs, so we do a manual retrieval :( Alternatives considered [Network Performance Monitor](https://www.capterra.com/p/146805/Network-Performance-Monitor/) Reason for choosing PRTG Budget, Easy to install, user friendly and supports mobile devices Review Source Response from Paessler GmbH October 1, 2019 Dear Reski, thank you for leaving us a review! Cheers, Paessler AG DS Ducher S. CISO Health, Wellness and Fitness Used the software for: 2+ years ### "Perfect took for monitoring" March 8, 2024 5.0 Pros It is very easy to setup and you can monitor a large category of devices. Cons No big deal, it's a very simple tool to handle. Map creation may take a little time. Review Source Response from Paessler GmbH March 14, 2024 Thank you for your positive feedback! We're thrilled to hear that our monitoring tool met your expectations and provided ease of setup across a wide range of devices. Your Paessler Team MT Matteo T. CIO Legal Services Used the software for: 2+ years ### "Best monitoring solution I know our there" April 24, 2019 5.0 with PRTG we can relax and react quickly when something goes wrong in our infrastructure. all in all it a great investment! Pros This software is quite easy and intuitive to set up and use. We have done the installation on our own and have been since then really happy with it. PRTG scans our infrastructure and notifies immediately when something goes wrong. Whenever we install new systems, we look at PRTG and set some basic sensors for each important service, and we are all set. it's a work of a few minutes, you can get most needs coevered with little effort Cons the web based UI is much better now, but could still be improved a bit in the usability. selecting multiple objects is a bit awkward and not intuitive. some sensors are buggy and we have stopped using them. but that's only a very low percentage of the total Review Source Response from Paessler GmbH April 26, 2019 Hi Matteo, Thank you for your review! Cheers, Paessler AG CR Christian R. IT Manager Broadcast Media Used the software for: 2+ years ### "PRTG i value for money" February 12, 2023 4.0 Pros The software is easy to setup, learn and use. And also value for money compared to other solutions. Cons The GUI could be a bit more modern.And real-time monitoring should be nice to have. Reason for choosing PRTG At the beginning it was easy to setup and understand. Review Source Response from Paessler GmbH March 2, 2023 Dear Christian, Thank you for writing us this review. Since a few days you can use our new user interface in production environments. Take a look at our blog where you can find all the information you need. Your Paessler Team Enes Ç. Network Engineer Computer & Network Security Used the software for: 1-2 years ### "A good one for monitoring" June 9, 2022 5.0 Pros The best part of this ease of use and can be integrated with other apps Cons It doesnt have all the best dashes but it is okay Review Source Response from Paessler GmbH July 27, 2022 Thank you for leaving us a review! Cheers, Paessler AG MT Mark T. Network Admin Mining & Metals Used the software for: 2+ years ### "PRTG Great but missing some features for scale" July 28, 2019 5.0 For network monitoring, daily use and ad-hoc to solve specific problems this software is perfect - you wont find a better all in one tool that is as easy to use as this tool. Pros PRTG has a lot of customization ability and can monitor almost anything with the right know how. From very simple stuff like SNMP to script based monitoring and alerting this software can do anything. The reporting and alerting are great and does the job very weel. Cons The scale of the program is not the best at time. Unless you have a full licenses to monitor anything you must be "choosy" as to what you monitor. In addition executing the same monitor over and over is not easy to do "automatically" or via scripting like other tools so it can get cumbersome. Review Source Response from Paessler GmbH July 30, 2019 Dear Mark, thank you for taking the time leaving us a review! Have you heard about our feature request? \[https://bit.ly/2ZkfLp1\] Cheers, Paessler AG SK Scott K. CTO Facilities Services Used the software for: 2+ years ### "PRTG allows us to see issues before clients report them" April 26, 2022 5.0 We have been using PRTG for many years and it's increased the reliability of our company and hosting. We used to hear about issues from client's reporting them. With PRTG we've been able to know about issues before clients report them or before they become issues that impact clients. Pros The wide variety of sensors and ability to create custom sensors and even automate the recovery of issues on servers with powershell scripts. Cons The dashboard/map making feature has been difficult for us to create what we want. Reason for choosing PRTG Similar features and much lower cost. Review Source Response from Paessler GmbH May 5, 2022 Dear Scott, Thank you for leaving us a review. We are happy that you are enjoying PRTG! Cheers, Paessler AG VR Verified Reviewer Coordinador de seguridad de información Used the software for: 1-2 years ### "Is a tool that allows me to monitor my network easily and on a single screen" June 26, 2018 5.0 It helps me to monitorin my network, the traficc, bandwidth. I have the information that I need from my network quickly and easily ! By now i have set up 16 sensors. Pros Provides important information at first sight, Real Time Traficc and bandwidth. It allows me to act quickly when the network falls (DOWN, No response) Cons So far the only inconvenience I have had is to create access for different users, by now we all use a web link but without autentication Review Source Response from Paessler GmbH July 9, 2018 Thank you for your review! It sounds like you need some help with the authentication and administrative options. Please contact presales@paessler.com to work with one of our engineers on your question. VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: 2+ years ### "PRTG is a great network monitoring tool." October 9, 2018 5.0 Overall, I would highly recommend every Network Admin/Engineer to at least try PRTG. Your get a free 30 day trial with unlimited sensors and then 100 sensors after that. Pros PRTG makes it easy to discover and add SNMP devices. I really like the ability to create maps of sensors to visually see your network Cons I don't have any real cons for PRTG. most sensors and notifications are tuneable. Review Source Response from Paessler GmbH October 10, 2018 Thank you for your review and have a wonderful day! Cheers Paessler AG JN Joshua N. Chief Technology Officer Information Technology and Services Used the software for: 2+ years ### "I Find PRTG as the defacto standard in multi platform System Monitoring" March 30, 2022 5.0 Pros Ease of use, Web based, highly customizable if needed. Cons The only quirk I have is it is still not available in Linux (though a linux is probe is development I prefer the whole system on a linux environment) Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[WhatsUp Gold](https://www.capterra.com/p/96050/WhatsUp-Gold/) Reason for choosing PRTG I find the web interface of PRTG to be more accessible and straightforward. Review Source Response from Paessler GmbH March 31, 2022 Dear Joshua, Thank you taking the time to leave us this review! We are happy that you are enjoying PRTG. Cheers, Paessler AG IA Irfan A. Deputy Manager Automotive Used the software for: 1-2 years ### "Network & Bandwidth Monitoring Tool" March 5, 2020 4.0 Good Product to monitor your networks but for huge network its not sufficient, but for normal networks its good to notify and other feature are very good i-e up time, alert system and cluster fail-over solutions , in the last PRTG interface must be need improvments. Pros Its a Simple Software to Monitor Network and bandwidth user, application wise. Monitoring & Manage all applications in details statistics in network, Correct Up-time/downtime for devices. \*Flexible alerting (different types or Alert are available in this product) Cluster fail-over solution Cons Interface is no good and creating huddles in configurations, automatically connection between links is unavailable. Cluster fail-over solution not so good. Alternatives considered [Nagios XI](https://www.capterra.com/p/152793/Nagios-XI/) Reason for choosing PRTG Pricing licensing Review Source Response from Paessler GmbH March 25, 2020 Thank you for leaving us a review! Cheers, Paessler AG JA Jason A. Senior Director of IT Education Management Used the software for: 2+ years ### "PRTG Rocks!" April 17, 2019 5.0 Overall, PRTG rocks! The customer service is fantastic. It's very configurable and once you learn the basic setup it's easy to set up new systems and services. Pros PRTG network monitor works wonderfully. They have a wide range of monitoring elements, from SNMP to SQL Server checks. The software auto updates which is great and I've configured it to send me monthly reports on downtime for certain systems. The general reporting is great and I can keep a lot of uptime history on all my systems and services. Cons PRTG takes a little bit to get set up and dialed in to operate efficiently but it's worth the time. If you don't have the parent-child relationships configured correctly it's easy to get bombarded with messages of downtime. Review Source Response from Paessler GmbH April 18, 2019 Hi Jason, Thank you for your review! We love our PRTG fans. Cheers, Paessler AG TM Thierry M. Technical director Information Technology and Services Used the software for: 2+ years ### "PRTG review" April 28, 2022 4.0 Servers availability + capacity planning + backup surveillance (using email) Pros Easy to use - live notifications - easy to setup Cons The functionnalities are for the moent sufficient for us so nothing special. Reason for choosing PRTG I already used the product at my previous job and I was very happy. Review Source Response from Paessler GmbH May 10, 2022 Dear Thierry, Thanks for sharing your review with us and the community! Cheers, Paessler AG Talk to a Capterra advisor for free and get results within 15 minutes.