# Emitrr Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Emitrr Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/215815/Emitrr --- # Emitrr Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Emitrr ## What is Emitrr? Emitrr is a business communication solution designed to streamline customer engagement through text messaging and automation. Acting as a virtual assistant, it manages communication tasks 24/7. Businesses can send texts from existing phone numbers, reducing calls, while team messaging improves staff collaboration. Automation tools streamline operations with appointment reminders and updates. The reviews module boosts online presence, and rext campaigns enable mass messaging. Additional features include an online form builder for lead generation, smart scheduling to reduce no-shows, and a VOIP system for phone management. Emitrr integrates with various CRMs, helping businesses maintain workflows while upgrading communication capabilities. ## What is Emitrr used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 149 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Reputation Management / 2026 - SMS Marketing / 2026 - Conversational AI Platform / 2025 - HIPAA Compliance / 2025 - Patient Engagement / 2025 - Review Management / 2025 - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Conversational AI Platform / 2026 - HIPAA Compliance / 2026 - SMS Marketing / 2026 - Patient Engagement / 2025 - Reputation Management / 2025 - Review Management / 2025 - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - HIPAA Compliance / 2026 - Reputation Management / 2026 - Review Management / 2026 - SMS Marketing / 2026 - Telephony / 2026 - VoIP / 2026 Do you work for Emitrr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://emitrr.com&name=Emitrr) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Emitrr 4.8 (149) VS. [4.8 (71)](https://www.capterra.com/p/131888/DoctorConnect/reviews/) Starting Price Contact vendor Starting Price $210 Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (149) Ease Of Use 4.8 (71) Value For Money 4.9 (143) Value For Money 4.8 (65) Customer Service 5.0 (147) Customer Service 4.8 (70) ## Emitrr alternatives [4.6 (53)](https://www.capterra.com/p/185878/Dental-Intelligence/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/235541/Vital-Interaction/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [3.9 (1,368)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.3 (670)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) ## FAQs about Emitrr Overview ### What problems does Emitrr solve? Emitrr solves missed customer calls, slow follow-up, and scattered conversations by centralizing texts, calls, web chat, and notes in one shared inbox. It helps offices, clinics, home service teams, and field staff send reminders, automate campaigns, assign replies, protect personal numbers, and maintain HIPAA-compliant communication. Answer based on 82 reviews Overview ### Which roles and teams benefit most from Emitrr? Emitrr is most used by business owners, executives, office administrators, and operations teams that need to streamline customer communication and appointment workflows. Recruiting and employment staff use it to manage candidate outreach, while dental and service teams rely on automated texting, reminders, and follow-ups to reduce no-shows and improve responsiveness. Answer based on 148 reviews Overview ### What company size and industries is Emitrr built for? Emitrr is built primarily for small businesses, which make up 86% of reviewers, and is most common in staffing and recruiting at 20%. It also serves local businesses, real estate agencies, marketing and advertising firms, dental practices, and customer service teams, with additional use in health, wellness and fitness at 11% and consumer services at 8%. Answer based on 148 reviews Features and Usability ### What are the key features of Emitrr? Emitrr includes core communication features like 2-way messaging, SMS reminders, mass texting, missed-call text back, and auto-replies. Differentiators include conversation assignment, internal notes, web chat, review requests, and HIPAA-compliant messaging. Reviewers also highlight its mobile app, contact segmentation, templates, and CRM integrations for shared team communication. Answer based on 64 reviews Limitations ### Does Emitrr have bugs or technical issues? Emitrr runs reliably for most teams, with only minor glitches or setup issues showing up in day-to-day use. Small business offices, dental practices, and service teams often describe fast fixes from support, though some mention contact editing limits, CSV import hiccups, sign-in quirks, and occasional interface details that could be improved. Answer based on 28 reviews Integrations ### Which third-party tools and platforms does Emitrr integrate with? Emitrr integrates with Housecall Pro, Zapier, Slack, and Zipwhip in reviewer-confirmed use cases, and its catalog also includes Dentrix, DrChrono, HubSpot CRM, and eClinicalWorks. It connects to 13 third-party tools overall, with integrations spanning CRM, scheduling, dental practice management, healthcare, recruiting, and team communication. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Emitrr offer? Emitrr provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide on-demand walkthroughs. Answer based on 4 reviews Getting Started and Support ### What customer support options does Emitrr offer, and how do users rate the experience? Emitrr offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as fast, helpful, and easy to reach, with quick fixes, thoughtful follow-up, and openness to feedback. A few reviewers wanted stronger documentation, including more manuals and how-to guidance. Answer based on 64 reviews Features and Usability ### What features does Emitrr offer? Emitrr offers a wide set of texting and communication features that cover most daily business needs. Teams often use two-way messaging, message assignment, templates, auto-replies, campaigns, live chat, and integrations, though some users want more industry-specific options, better mobile parity, clearer tutorials, and added admin controls. Answer based on 26 reviews ## Who uses Emitrr? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 124 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 124 reviews Administrative 37% Administrative 37% Health & Medical 8% Human Resources 8% Entrepreneurs/ Owners 8% Others 38% Top industries Based on 124 reviews Staffing and Recruiting 46% Health, Wellness and Fitness 21% Hospital & Health Care 13% Medical Practice 12% Other 8% ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mass Texting 4.8 (50) 70.00% of 50 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 4.9 (45) 60.00% of 45 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 4.8 (39) 64.10% of 39 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times 2-Way Messaging 4.9 (38) 63.16% of 38 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time SMS Messaging 5.0 (34) 67.65% of 34 reviewers that rated this feature as important or highly important Send messages via SMS Patient Engagement 5.0 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Allows medical providers to engage patients in a variety of ways to ensure their health. Emitrr 95 features Send and receive text messages to communicate with clients or prospects in real-time Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Automatic reply functionality for incoming messages Automatically create schedules based on business needs or employee availability and qualifications Create and automatically send premade copy in response to customer messages The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. Track and report on call outcomes Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Plan and strategize marketing campaigns Set campaign schedules by selecting start, pause, and end dates Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Protect sensitive data for digital privacy Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. Manage, store and organize emails within the system or via third-party apps Reminders sent via email Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Software designed for the healthcare industry Compliant with HIPAA, which sets standards for sensitive patient data protection Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Ability to chat online in real time Send messages to multiple subscribers at the same time Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. Personalize text messages using templates and custom fields Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage multiple campaigns in one system Allows for businesses to run a variety of different campaigns across different channels Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple locations Process and analyze human language in text or audio form Allows medical providers to engage patients in a variety of ways to ensure their health. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitor wait time and abandonment for incoming requests that have not been routed Ratings/Reviews Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor and manage customers' perceptions about a business, product, or service Manage the rescheduling of appointments Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Allows businesses to request reviews from their customers Share internal and external reviews on social media platforms Send individual or bulk text messages at predetermined times Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Short phone numbers that used to opt-in to SMS campaigns Send messages via SMS Reminders sent via SMS/text message Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Create, save, and re-purpose templates for emails, forms, etc. Messaging system designed for contests and sweepstakes Set up connections to third-party platforms to improve business processes Interact with data visualization elements, such as charts and graphs, to drill down into data Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.7 (149) 4.7 Based on 149 reviews ## Pricing Value for money 4.9 (143) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/215815/Emitrr/pricing/) Value for money 4.9 (143) 4.9 Based on 143 reviews ## Integrations [ ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[ Indeed for Employers](https://www.capterra.com/p/161381/Indeed/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (147) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (147) 5.0 Based on 147 reviews ## User reviews Overall rating 4.8 Based on 149 reviews Filter by rating 5(127) 4(20) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AP ANGELA P. DIRECTOR OF OPERATIONS Hospital & Health Care ### "EMITRR ADVANCED TECH TEXTING APP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 My experience overall has been nothing but positive. Very good communication from start to finish and beyond. Pros Most definitely the value (price), it is very affordable. It also help me consolidate two different programs by having the capabilities that were offered to us. Cons Truthfully, I haven't found anything I didn't like. This program has been easy to learn and the training was very complete. Everyone that I start off new in the office takes to it right away. I really don't have a complaint at all. Switched from [ElevateHQ](https://www.capterra.com/p/240818/Elevate/) We needed something more robust. Elevate did not include anything that you have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Todd S. COO Medical Practice ### "Keep Communication Organized with Emitrr!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2026 Pros It keeps texts, call logs, voicemail and forms in one easy to find spot! It's streamlining my front desk workflows. Customer support is attentive. Cons Compatibility with desktop phones needs a lot of work: BLF and intercom needs to be to implemented. The Forms are a great tool but the formatting of the resulting PDF is bad. Switched from [CallHero](https://www.capterra.com/p/212291/CallHero/) Implementation of Call Hero was a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Patrick B. Director, Product Implementaiton Health, Wellness and Fitness ### "Would recommend to anyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 Everything has been head and shoulders above our last system. From onboarding, training, support, ease of use, price - changing any application is risky and often painful. This was as seamless a transition and it's been so easy to learn and use. Pros The multitude of features and options. Specifically the two-way messaging and the fact that it enables our patient communcation. We are not marketing and our other system had marketing restrictions. That's been a huge difference for our population and use case. Cons You can't disable two-way communication for specific users or at all. But we set auto-replies so it's not a huge barrier. Just something we'd like to see in the as a future feature. Switched from [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/) Because we had limitations due to the previous tool being a marketing focused and not patient focused. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Danielle L. Adolescent Health Program Manager Civic & Social Organization ### "Highly recommended text message marketing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 3, 2025 Overall, it's been a great experience! We appreciate the team's willingness to take our feedback and implement new customizations to meet our needs. Pros A cost-effective platform to reach and engage clients. Timely responses to inquiries and requests. EMITRR offers a great deal of value for money spent as patient texting reaches many clients and helps to keep them engaged through automated and ongoing patient communication. Cons Currently not being able to re-order the properties and customize the layout of Excel data downloads. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lori M. Owner Staffing and Recruiting ### "Responsive and adaptability of service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2025 Positive, adaptive and responsive. Best asset is that you actually get someone to call or email you back. Very responsive and if something you don't like about the system, they work with you to fix. Pros Responsiveness and adaptability-if something not working, they quickly work to not only resolve but adapt the system to accommodate. Cons Glitches - occasionally experience a glitch in the system. ex. scheduled email doesn't send. But to company's credit, promptly respond, work to correct and make right with us. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) went out of business and shopped the market Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sarah P. Administrative Assistant Religious Institutions ### "Very Helpful" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 October 21, 2025 It’s been an overall good experience. It’s a little pricier than expected. But it’s extremely convenient for sending out mass texts. The staff sometimes has a slow response time but they’re overall very thorough and helpful in their responses. It’s a pretty straight forward service. Pros I like the simplicity of it. It gets the job done well. Additionally, the employees are very friendly and helpful. Cons The credit system isn’t explained very well in the beginning. We assumed that it was always 1 credit per text. That is not the case. It seems credits are eaten up very quickly and can get very pricy. We wish it would have been made clearer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NE Nicole E. Professional Cleaner and Organizer Hospitality ### "SMS marketing works Emitrr will turn leads to sales!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 We have success with SMS marketing and the review feature that allows us to manage all our reviews from different platforms in one place. Pros Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish! Cons Emitrr has lots of features but there isn’t any tutorial on these, that would be beneficial to new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sumit M. Owner Health, Wellness and Fitness ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2025 I’ve been with Emitrr for over a year now, and honestly, I really like both the platform and the team behind it. We rely on the software heavily—it’s become an essential part of our operations. We haven’t experienced too much downtime as it is very important for our business. Pros I like the platform and also how easy it is to reach out to the team and work with them about any questions. Cons Honestly, I haven't encountered any major issues with Emitrr so far. If I had to mention something, it would just be a wish for even more integrations or advanced customization options—but overall, it's been a smooth and reliable tool for our need Switched from [Heymarket](https://www.capterra.com/p/167436/Heymarket/) This platform has better interface and customer service Alternatives considered [Text Request](https://www.capterra.com/p/167015/Text-Request/) Reasons for choosing Emitrr It is a much better product with useful features Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Tiffany W. Office Manager Medical Practice ### "Very pleased with Emitrr" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2025 I have been very pleased with Emitrr and highly recommend it. I have used several other texting services and this is by far the best one. Pros It's very user-friendly. I also love that you can assign messages to staff members, making it easier to keep track of conversations. Cons I wish that when a new message came in, it would default to the top of the conversations. Sometimes we miss a return text because it doesn't bring that conversation to the top of messages. Switched from [OhMD](https://www.capterra.com/p/183803/OhMD/) Emitrr had better features at a much better price Alternatives considered [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Reasons for choosing Emitrr Features and cost, and ease of use. Ability to send out campaigns Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Melissa K. Training Manager Financial Services ### "Great service & platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2025 Overall experience has been excellent. They were able to meet our needs and have been incredibly helpful throughout the set up process. Pros User-friendly, easy platform; a lot of great features in one place. Quick response time from support team, competitive pricing, etc. Cons Pricing is in USD; would like the option to see pricing in local currency. Could also benefit from support documentation, such as user manuals and how-to's for services available. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/215815/Emitrr/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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