--- title: "Emitrr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Emitrr Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/215815/Emitrr/" page_type: "product" language: "en" --- # Emitrr Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Emitrr ## What is Emitrr? Emitrr is a business communication solution designed to streamline customer engagement through text messaging and automation. Acting as a virtual assistant, it manages communication tasks 24/7. Businesses can send texts from existing phone numbers, reducing calls, while team messaging improves staff collaboration. Automation tools streamline operations with appointment reminders and updates. The reviews module boosts online presence, and rext campaigns enable mass messaging. Additional features include an online form builder for lead generation, smart scheduling to reduce no-shows, and a VOIP system for phone management. Emitrr integrates with various CRMs, helping businesses maintain workflows while upgrading communication capabilities. ## What is Emitrr used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 150 user reviews Reviews sentiment Positive 99% Neutral 1% Negative 0% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Conversational AI Platform / 2026 - Reputation Management / 2026 - SMS Marketing / 2026 - VoIP / 2026 - HIPAA Compliance / 2025 - Patient Engagement / 2025 - Review Management / 2025 - Telephony / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - Conversational AI Platform / 2026 - HIPAA Compliance / 2026 - SMS Marketing / 2026 - Patient Engagement / 2025 - Reputation Management / 2025 - Review Management / 2025 - Telephony / 2025 - VoIP / 2025 Our "Best of" badge program showcases products with the highest ratings... - Appointment Reminder / 2026 - HIPAA Compliance / 2026 - Reputation Management / 2026 - Review Management / 2026 - SMS Marketing / 2026 - Telephony / 2026 - VoIP / 2026 Do you work for Emitrr?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://emitrr.com&name=Emitrr) Rating Breakdown 4.8 +− Features4.7 Value for Money4.9 Ease of Use4.8 Customer Service5.0 Rating Breakdown 4.8 Features4.7 Value for Money4.9 Ease of Use4.8 Customer Service5.0 ## Emitrr Reviewers Verdict Updated September 2026 AI summary - Emitrr is well suited for small businesses and service teams needing to centralize customer communication and improve follow-up. - Users appreciate the responsive customer support, fast setup process, and approachable pricing. - It helps teams manage texts, calls, and reminders in a shared inbox, making day-to-day communication more organized and visible. - Buyers may need to accept some trade-offs around occasional message delivery issues and limited control over two-way messaging settings. - Emitrr fits teams prioritizing quick onboarding and support but may fall short for those needing advanced message controls or heavier customization. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Emitrr 4.8 (150) VS. [3.9 (1,383)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (150) Ease Of Use 4.1 (212) Value For Money 4.9 (144) Value For Money 3.7 (202) Customer Service 5.0 (148) Customer Service 3.8 (207) ## Emitrr alternatives Highest Rated [5.0 (13)](https://www.capterra.com/p/10010877/Buzz/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (651)](https://www.capterra.com/p/140062/Pabau-CRM/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Klara](https://www.capterra.com/p/203066/Klara/) [4.6 (212)](https://www.capterra.com/p/203066/Klara/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203066/Klara/) [Doctible](https://www.capterra.com/p/187669/Doctible/) [4.8 (265)](https://www.capterra.com/p/187669/Doctible/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/187669/Doctible/) [View all alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) ## FAQs about Emitrr Overview ### What problems does Emitrr solve? Emitrr solves fragmented customer communication, missed calls, slow follow-up, and unclear message ownership by centralizing texts, calls, webchat, Facebook, and forms in one shared inbox with assignments, templates, reminders, and automation. Front-desk staff, field technicians, healthcare practices, nonprofits, and small service businesses benefit most from faster responses and better customer visibility. Answer based on 85 reviews Overview ### Which roles and teams benefit most from Emitrr? Emitrr is most used by business owners, executives, office managers, and operations teams that need to streamline customer communication and appointment workflows. Administrative staff use it to automate reminders, texting, and follow-ups, while service, recruiting, and healthcare professionals rely on it to improve responsiveness, scheduling efficiency, and client engagement. Answer based on 150 reviews Overview ### What company size and industries is Emitrr built for? Emitrr is built mainly for small businesses, which make up 87% of reviewers, and it is most used in staffing and recruiting at 20%. It also serves local businesses, real estate, marketing, dental, and customer service teams, with additional adoption in health, wellness and fitness at 11% and consumer services at 8%. Answer based on 150 reviews Features and Usability ### What are the key features of Emitrr? Emitrr includes core communication features like 2-way messaging, SMS messaging, mass texting, and missed-call text back with automated responses. Differentiators include appointment reminders, review requests, live chat, and team collaboration tools such as conversation assignment, internal notes, and shared inbox visibility across desktop and mobile. Answer based on 67 reviews Integrations ### Which third-party tools and platforms does Emitrr integrate with? Emitrr integrates with Housecall Pro, Zapier, Slack, and Zipwhip, with Housecall Pro appearing most often in reviewer feedback. Its catalog also lists healthcare and business integrations including Dentrix, DrChrono, eClinicalWorks, and HubSpot CRM. Overall, Emitrr connects to 10 third-party tools and platforms. Answer based on 17 reviews Getting Started and Support ### What training and onboarding options does Emitrr offer? Emitrr provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars cover broader training topics, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning. Answer based on 5 reviews Getting Started and Support ### What customer support options does Emitrr offer, and how do users rate the experience? Emitrr offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users consistently describe support as fast, helpful, and thorough, with quick fixes, follow-up, and openness to feedback. A few users wanted stronger documentation, but overall support is rated very positively. Answer based on 67 reviews Features and Usability ### What features does Emitrr offer, and are any missing? Emitrr offers a broad feature set centered on business texting, automation, templates, assignments, campaigns, and integrations. Many healthcare, service, and small business teams find the tools easy to use, though some want more customization, role controls, industry-specific options, stronger mobile parity, or communication features still being added. Answer based on 26 reviews Bugs and issues ### Does Emitrr have bugs or reliability issues? Emitrr works reliably for most teams, with only occasional minor bugs or setup quirks reported. Small businesses, dental offices, and service teams often describe smooth daily use, while some mention contact import limits, note visibility, or display preferences. Support responds quickly and usually resolves problems without major business disruption. Answer based on 28 reviews ## Who uses Emitrr? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 3,851 Call Center reviews Not all call center software covers every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Emitrr supports **Call Center Management** and **Call Monitoring**, giving teams the tools to manage call activity and review live or recorded interactions for quality control. However, it does not include **Call Logging**. Instead, it offers other highly rated capabilities, including **Call Recording** (**46%**), **Reporting/Analytics** (**43%**), and **Automatic Call Distribution** (**44%**). These features help businesses keep records of customer conversations, track performance trends, and route calls more efficiently, allowing teams to improve service consistency and handle higher call volumes with better oversight. Call Recording 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Mass Texting 4.8 (49) 69.39% of 49 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 4.9 (44) 59.09% of 44 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 4.8 (40) 65.00% of 40 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Emitrr 96 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Dental Practice Management: Managing day-to-day operations of dental practices such as scheduling appointments, generating reports, and more. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Healthcare: Software designed for the healthcare industry - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Media Monitoring: Monitoring brand mentions, clicks, backlinks, and engagement of distributed content like blogs, press releases, or social media posts. - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Location: Manage and support multiple locations - Natural Language Processing: Process and analyze human language in text or audio form - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reputation Management: Monitor and manage customers' perceptions about a business, product, or service - Rescheduling: Manage the rescheduling of appointments - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Review Request: Allows businesses to request reviews from their customers - Review Sharing: Share internal and external reviews on social media platforms - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.7 (150) 4.7 Based on 150 reviews ## Pricing Value for money 4.9 (144) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/215815/Emitrr/pricing/) Value for money 4.9 (144) 4.9 Based on 144 reviews ## Integrations [ ZipRecruiter](https://www.capterra.com/p/130706/ZipRecruiter/)[ Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ DrChrono](https://www.capterra.com/p/89392/drchrono-Practice-Management/)[ eClinicalWorks](https://www.capterra.com/p/120360/eClinicalWorks/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (148) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (148) 5.0 Based on 148 reviews ## User reviews Overall rating 4.8 Based on 150 reviews Filter by rating 5(128) 4(20) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent AT arpine T. Practice Manager Medical Practice ### "Great product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 22, 2026 it's been great using Emitrr overall experience is satisfactory. we appriciate the teams helpfulness Pros Customer service and quick responses. ability to send secure messages and add forms and templates, it's easy to use. Cons the layout organization can be a little be better and dashboard can be a little more clear unique incoming and outgoing message daily Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Michael K. Executive Director Non-Profit Organization Management ### "Emitrr is Fantastic" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2026 Fantastic. They have been so helpful at every stage of our needs. Easy to set up and understand. And they give amazing customer support. Pros Such an effective way of handling phones and texting for our nonprofit. Their staff are also truly helpful at all times. They have walked us through many campaigns, phone/IVR settings, etc. We, as artists, sometimes need extra hand-holding, and they get it. Cons Can't think of anything. Perhaps that I wish they would expand into other areas, so we could use them there, as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP ANGELA P. DIRECTOR OF OPERATIONS Hospital & Health Care ### "EMITRR ADVANCED TECH TEXTING APP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 8, 2026 My experience overall has been nothing but positive. Very good communication from start to finish and beyond. Pros Most definitely the value (price), it is very affordable. It also help me consolidate two different programs by having the capabilities that were offered to us. Cons Truthfully, I haven't found anything I didn't like. This program has been easy to learn and the training was very complete. Everyone that I start off new in the office takes to it right away. I really don't have a complaint at all. Switched from [ElevateHQ](https://www.capterra.com/p/240818/Elevate/) We needed something more robust. Elevate did not include anything that you have. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Todd S. COO Medical Practice ### "Keep Communication Organized with Emitrr!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 2, 2026 Pros It keeps texts, call logs, voicemail and forms in one easy to find spot! It's streamlining my front desk workflows. Customer support is attentive. Cons Compatibility with desktop phones needs a lot of work: BLF and intercom needs to be to implemented. The Forms are a great tool but the formatting of the resulting PDF is bad. Switched from [CallHero](https://www.capterra.com/p/212291/CallHero/) Implementation of Call Hero was a nightmare. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Patrick B. Director, Product Implementaiton Health, Wellness and Fitness ### "Would recommend to anyone" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 Everything has been head and shoulders above our last system. From onboarding, training, support, ease of use, price - changing any application is risky and often painful. This was as seamless a transition and it's been so easy to learn and use. Pros The multitude of features and options. Specifically the two-way messaging and the fact that it enables our patient communcation. We are not marketing and our other system had marketing restrictions. That's been a huge difference for our population and use case. Cons You can't disable two-way communication for specific users or at all. But we set auto-replies so it's not a huge barrier. Just something we'd like to see in the as a future feature. Switched from [Trumpia](https://www.capterra.com/p/131015/Trumpia-2-0/) Because we had limitations due to the previous tool being a marketing focused and not patient focused. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Danielle L. Adolescent Health Program Manager Civic & Social Organization ### "Highly recommended text message marketing platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 3, 2025 Overall, it's been a great experience! We appreciate the team's willingness to take our feedback and implement new customizations to meet our needs. Pros A cost-effective platform to reach and engage clients. Timely responses to inquiries and requests. EMITRR offers a great deal of value for money spent as patient texting reaches many clients and helps to keep them engaged through automated and ongoing patient communication. Cons Currently not being able to re-order the properties and customize the layout of Excel data downloads. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lori M. Owner Staffing and Recruiting ### "Responsive and adaptability of service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 28, 2025 Positive, adaptive and responsive. Best asset is that you actually get someone to call or email you back. Very responsive and if something you don't like about the system, they work with you to fix. Pros Responsiveness and adaptability-if something not working, they quickly work to not only resolve but adapt the system to accommodate. Cons Glitches - occasionally experience a glitch in the system. ex. scheduled email doesn't send. But to company's credit, promptly respond, work to correct and make right with us. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) went out of business and shopped the market Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SP Sarah P. Administrative Assistant Religious Institutions ### "Very Helpful" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 4/10 October 21, 2025 It’s been an overall good experience. It’s a little pricier than expected. But it’s extremely convenient for sending out mass texts. The staff sometimes has a slow response time but they’re overall very thorough and helpful in their responses. It’s a pretty straight forward service. Pros I like the simplicity of it. It gets the job done well. Additionally, the employees are very friendly and helpful. Cons The credit system isn’t explained very well in the beginning. We assumed that it was always 1 credit per text. That is not the case. It seems credits are eaten up very quickly and can get very pricy. We wish it would have been made clearer. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NE Nicole E. Professional Cleaner and Organizer Hospitality ### "SMS marketing works Emitrr will turn leads to sales!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2025 We have success with SMS marketing and the review feature that allows us to manage all our reviews from different platforms in one place. Pros Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish! Cons Emitrr has lots of features but there isn’t any tutorial on these, that would be beneficial to new users. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Sumit M. Owner Health, Wellness and Fitness ### "Great Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 30, 2025 I’ve been with Emitrr for over a year now, and honestly, I really like both the platform and the team behind it. We rely on the software heavily—it’s become an essential part of our operations. We haven’t experienced too much downtime as it is very important for our business. Pros I like the platform and also how easy it is to reach out to the team and work with them about any questions. Cons Honestly, I haven't encountered any major issues with Emitrr so far. If I had to mention something, it would just be a wish for even more integrations or advanced customization options—but overall, it's been a smooth and reliable tool for our need Switched from [Heymarket](https://www.capterra.com/p/167436/Heymarket/) This platform has better interface and customer service Alternatives considered [Text Request](https://www.capterra.com/p/167015/Text-Request/) Reasons for choosing Emitrr It is a much better product with useful features Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/215815/Emitrr/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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