--- title: "Emitrr Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Emitrr the right Conversational AI Platform solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215815/Emitrr/reviews/" page_type: "reviews" language: "en" --- Emitrr 4.8 (150) [View alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Emitrr Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews TS Todd S COOMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “It's streamlining my front desk workflows. “ June 2, 2026 PB Patrick B Director, Product ImplementaitonHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “From onboarding, training, support, ease of use, price - changing any application is risky and often painful. “ May 6, 2026 MO Mindy O PresidentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. “ August 19, 2024 Mm Miriam m hr coordinatorHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again“ February 4, 2025 TB Thomas B Director, LeaguesSports, 51 - 200 employeesUsed the software for: 1-2 years. “Our business has many segments that reach different customers, so its nice to be able to segment them out and send quickly.“ September 9, 2024 TD Tracie D Founding DirectorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. “ August 16, 2023 SE Sandra E PsychotherapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “The customer service was excellent, they stepped me through setting up their system on my two websites and worked along with my marketing people.“ April 14, 2025 ET Emily T Programming ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order.“ April 4, 2023 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Randy P. Broker/Owner Real Estate Used the software for: 1-2 years ### "Big Emitrr Fan! " September 7, 2022 5.0 Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out. Pros Ease of use.. SMS templates.. chat bot feature.. call recordings Cons Settings UI could be a bit more user friendly.. but not hard to learn Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Emitrr Support was great and they really worked with my to customize services to what I needed. Review Source GT Greg T. Systems and Quality Improvement Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Emitrr product and support service review" April 3, 2025 5.0 Very good. The customer reps and support team are very helpful, responsive, and willing to look at needs even if they are new. Recently we had a major project that Emitrr easily helped us through. Pros We appreciate and ease of use with texting and webchat features. Their customer service has been great to work with. Cons At this time I cannot think of any as of yet Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Emitrr was less expensive and had features that were equally or easier to use. Review Source KH Kaitlin H. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great Service, Highly Recommend" May 12, 2022 3.0 Pros this is an easy software to navigate while using other screens Cons it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up. Review Source BC Ben C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Texting Platform and Customer Service" January 9, 2025 5.0 Amazing customer service and very quick set up time for new accounts. Easy to use system for both staff as well as customers/patients Pros The program is very easy to use. And the support is AMAZING. \[sensitive content hidden\] and \[sensitive content hidden\] are super responsive (as is everyone else) and very helpful if you need any assistance. Don't think I have ever had to wait even an hour for an email reply, which was not urgent. This is my second company I am suing them and would not look for any other texting platform Cons Nothing here to mention, I actually have zero complaints about the program or the customer service Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Emitrr Ease of use, cost, and help with the new DCL compliance factors Review Source RR Rick R. MANAGER Music Used the software for: 1-2 years ### "Great product, great service." October 7, 2024 5.0 Very positive from our first meet to the most recent questions we had. Pros they are such easy people to work with, the pricing is great, and the product works seamlessly for us. Cons We don't have a single issue with Emitrr despite users of all different skill levels. Alternatives considered [Eligo](https://www.capterra.com/p/239355/Eligo/) Reason for choosing Emitrr they had the best customer service, and they had the easiest transition Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Did not like that Zipwhip was bought by Amazon Review Source LM Lori M. Owner Staffing and Recruiting Used the software for: 2+ years ### "Responsive and adaptability of service" October 28, 2025 4.0 Positive, adaptive and responsive. Best asset is that you actually get someone to call or email you back. Very responsive and if something you don't like about the system, they work with you to fix. Pros Responsiveness and adaptability-if something not working, they quickly work to not only resolve but adapt the system to accommodate. Cons Glitches - occasionally experience a glitch in the system. ex. scheduled email doesn't send. But to company's credit, promptly respond, work to correct and make right with us. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) went out of business and shopped the market Review Source PR Paula R. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Emitrr ~ a great messaging app!" April 2, 2025 5.0 ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers. Pros We've been using Emitrr for both businesses for over a year now - it's AMAZING!! Was super easy to set-up, the few times we've needed customer support was quickly addressed. \[sensitive content hidden\] was our rep today & she was extremely helpful with our questions. HIGHLY RECOMMEND!! Cons We have not ran into any cons with Emittr. The couple of times we addressed something, their customer service was thorough & they fixed what we asked about. Review Source NE Nicole E. Professional Cleaner and Organizer Hospitality Used the software for: Less than 6 months ### "SMS marketing works Emitrr will turn leads to sales!" June 2, 2025 5.0 We have success with SMS marketing and the review feature that allows us to manage all our reviews from different platforms in one place. Pros Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish! Cons Emitrr has lots of features but there isn’t any tutorial on these, that would be beneficial to new users. Review Source SP Sarah P. Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "Very Helpful" October 21, 2025 4.0 It’s been an overall good experience. It’s a little pricier than expected. But it’s extremely convenient for sending out mass texts. The staff sometimes has a slow response time but they’re overall very thorough and helpful in their responses. It’s a pretty straight forward service. Pros I like the simplicity of it. It gets the job done well. Additionally, the employees are very friendly and helpful. Cons The credit system isn’t explained very well in the beginning. We assumed that it was always 1 credit per text. That is not the case. It seems credits are eaten up very quickly and can get very pricy. We wish it would have been made clearer. Review Source MM Miriam M. hr coordinator Human Resources Used the software for: 2+ years ### "reliable and convenient" February 4, 2025 5.0 So far it has been great. I used this app in my previous job and this is the best thing to have when you are going a thousand miles the hours and you still want to be able to keep in touch with all your employees. Pros reliability, simplicity. Being able to create campaigns and groups. Cons sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again Review Source MS Michael S. Owner Construction Used the software for: 2+ years ### "It just works!" June 13, 2024 5.0 Overall very positive. The service works like I need it to, the customer service is amazing, up-time is great, and changes made seem to be well thought out and well, not just changes for change sake. Pros Ease of set up. Customization. Templates. Zapier compatibility Customer service Cons The worst I can say about it is that I have not found a native dark theme. No big deal as I use Dark Reader Chrome add-on and I love how it looks. Reason for choosing Emitrr Honestly, it was one of your salesmen and technical support team members. He listened to what I needed, and quickly implemented those changes so I could see them before committing. A BIG shout out to him. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) End of service as Zipwhip was bought by Twillo Review Source SW Stanley W. Network Admin Government Administration Used the software for: 1-2 years ### "Emitrr is The Right Choice !" July 10, 2023 5.0 Pros Great Company , Confident , Relentless . will defiantly get Job Done. Excellent Customer Service . Cons Nothing , its Like they Built a Product just for Us ! Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZIPWhip was Acquired by another Company. Who changed Thier business Model. Forcing us to Change. Review Source ZG Zach G. Franchise Owner Staffing and Recruiting Used the software for: Less than 6 months ### "A Powerful Business Tool to Engage with Customers" November 17, 2022 5.0 Pros I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day. Cons The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business. Alternatives considered [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/) Reason for choosing Emitrr Suggestions from other franchise owners and the demo provided showed us all we needed to know. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was nearing EOL. Emitrr has been a great replacement. Review Source JK Josh K. Grout and Tile Cleaning Consumer Services Used the software for: Less than 6 months ### "We are very happy with this service. " June 7, 2024 5.0 Pros How easy it was to set up, every message has been going out (which was a problem we had with chiirp), everyone has been very helpful, and its super easy to use. Cons Just that there's no way to send reminders for estimates. That would help us a lot, because now i am manually sending them out everyday. Switched from [CHIIRP](https://www.capterra.com/p/232399/CHIIRP/) we noticed that it was very expensive as well as not as reliable. Texts were not going out at the proper times and sometimes not at all with no explanation as to why. Review Source JM Joanne M. Employment Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Very useful tool" March 15, 2024 4.0 It was an easier transition than I thought it would be. There are a lot of bells and whistles that we don't use like scheduling calls. (I'm sure I'll be using that as our business expands.) Overall it is a good tool is very useful. Pros The ease of use so far, I'm still getting used to it. Cons The process for Mass texts is lengthy; it should be shortened. Having to enter contacts one at a time is time consuming. (I may be doing it wrong). Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip went out of business at the end of 2023. Review Source jM joe M. manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great response time" November 5, 2024 5.0 So far so good...... .................. Pros Customer service responded lightning fast via email! Cons No cons yet............................. Review Source NB Nancy B. Office Administrator Hospital & Health Care Used the software for: Less than 6 months ### "New Customer Review" October 18, 2023 5.0 My overall experience with Emitrr is so far excellent - great responsive customer service and extremely helpful Pros The feature that I like the most is the ability to assign messages to specific individuals but also see who is responding to certain topics Cons The VIOP does not have the greatest connectivity as I would like. Reason for choosing Emitrr Most needed options Review Source NP Nancy P. Medical Office Manager Furniture Used the software for: 6-12 months ### "LIFE SAVER" August 8, 2024 5.0 It has been great to avoid calls to confirm appts. I know the patients also appreciate it. Pros The multiple options of usage such as text, forms, surveys. Being able to assign messages to certain staff members as well as departments. Cons I honestly do not have a CON at the moment. Review Source AP Antoinette P. Front Office Coordinator Staffing and Recruiting Used the software for: 6-12 months ### "Great Service" June 13, 2024 5.0 Pros I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send. These are all time saving services for us. Also, the customer service is amazing! We had a major tech issue that was resolved in less than 3 days. They were very quick, concerned, and professional. Cons Because we have so many past messages and so many phone numbers, it takes a long time for the conversations to populate when searching in all conversations. Review Source TS Tammy S. Service Manager Staffing and Recruiting Used the software for: 6-12 months ### "wonderful product and service" July 27, 2023 5.0 Pros ease of use part of our daily interactions Cons no cons!!! Everything is great to use. Would recommend to all who need this product Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) zipwhip was ending Review Source VR Verified Reviewer CFO Hospital & Health Care Used the software for: 6-12 months ### "Great HIPAA compliant patient engagement and scheduling tool" June 4, 2024 5.0 Excellent product with great customer service Pros Automatic translations to other languages, desktop and app interface, ease of use Cons Nothing, its great. There are no issues. Review Source RK Rutika K. Office Management Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform for dental office " September 22, 2022 5.0 Great professional team of people willing to go above and beyond to make the platform as useful and customizable to your office. They listen to your concerns and try to understand the processes to make the best out of the software. There are flaws and bugs here and there but they’re quick to fix any issues. Great customer service. I’ve been recommending Emitrr to all our dental colleagues. Pros Automated response; customizable features to your needs; always evolving and improving adding more services. Cons Technical issues with automation Dentrix integration Review Source EC Evan C. Director of Patient Engagement Mental Health Care Used the software for: 1-2 years ### "Emitrr " October 4, 2021 5.0 We have been using them for over a year now and we love it! They listen to customer feedback and the platform is always evolving. In behavioral health having the capability to respond to patients in time is most important and Emitrr has really changed the patient experience for us. We've seen a huge uptick in conversion with their texting capabilities. Pros The responsiveness by the Emittr team. If it did not have the capabilities, their team built them immediately. They are the most responsive team I've ever worked with. Cons The thing I like the least is that we didn't find them sooner. Review Source Response from Emitrr November 5, 2021 Thanks a lot, Evan for your feedback. Its been a pleasure working with you and the team. BR Betsania R. Manager Insurance Used the software for: Less than 6 months ### "Best Messaging Platform Out! Save the time on researching and comparing this is it...!" July 22, 2024 5.0 Pros You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of. Cons So far honesty we can not complain, the team is always a phone call away. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/)[Text Request](https://www.capterra.com/p/167015/Text-Request/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Review Source MM Mike M. Principal Human Resources Used the software for: 6-12 months ### "Best value with extraordinary service" June 27, 2023 5.0 I became aware of a Emitrr through the staffing company that I’m involved with and I’ve just recently converted my electric bike shop to them as well. For nearly equal functionality, I’m saving more than $100 per month and the service has been extraordinary. Can reach someone nearly immediately, and would highly recommend to anybody else searching for this type of product. Pros It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price. Cons Nothing to provide here. My experience has been stellar. Reason for choosing Emitrr Price and service Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Monthly cost and service levels Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.