# Emitrr Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Emitrr the right Conversational AI Platform solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/215815/Emitrr/reviews

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Emitrr

4.8 (146)

[View alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Emitrr

Ease of use

4.8

Customer Service

5.0

## Pros and Cons in Reviews

AP

Antoinette P

Front Office CoordinatorStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months.

“I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send.“

June 13, 2024

Mm

Miriam m

hr coordinatorHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years.

“sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again“

February 4, 2025

NE

Nicole E

Professional Cleaner and OrganizerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months.

“Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish!“

June 2, 2025

TD

Tracie D

Founding DirectorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months.

“Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. “

August 16, 2023

MO

Mindy O

PresidentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months.

“Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. “

August 19, 2024

SA

Stormie A

Operations/Licensed Health AgentInsurance, 2 - 10 employeesUsed the software for: 6-12 months.

“The platform provided limited fields for basic details such as name and phone number, but I found it frustrating that there was no option to include additional information without importing it from a spreadsheet.“

May 15, 2023

TB

Thomas B

Director, LeaguesSports, 51 - 200 employeesUsed the software for: 1-2 years.

“Our business has many segments that reach different customers, so its nice to be able to segment them out and send quickly.“

September 9, 2024

MS

Michael S

OwnerConstruction, Self-employedUsed the software for: More than 2 years.

“The worst I can say about it is that I have not found a native dark theme.“

June 13, 2024

## Showing most helpful reviews

Showing 1-25 of 146 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Randy P.  
Broker/Owner  
Real Estate  
Used the software for: 1-2 years

### "Big Emitrr Fan! "

September 7, 2022

5.0

Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out.

Pros

Ease of use.. SMS templates.. chat bot feature.. call recordings

Cons

Settings UI could be a bit more user friendly.. but not hard to learn

Alternatives considered

[Podium](https://www.capterra.com/p/164285/Podium/)

Reason for choosing Emitrr

Support was great and they really worked with my to customize services to what I needed.

Review Source

TB

Thomas B.  
Director, Leagues  
Sports  
Used the software for: 1-2 years

### "Tom Blackwell review for emitrr"

September 9, 2024

5.0

The customer service team is truly top notch, the product has been very well received by our team members, and its very easy and quick to use. Overall its been a perfect experience.

Pros

Emitrr is extremely easy to use. Our business has many segments that reach different customers, so its nice to be able to segment them out and send quickly.

Cons

I do not have any cons, I have been using it for a year now and literally it has accomplished everything I was hoping that it would. I would recommend it to anyone.

Switched from

[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/)

They had pretty bad UI and communication I felt.

Review Source

KH

Kaitlin H.  
Medical Assistant  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Service, Highly Recommend"

May 12, 2022

3.0

Pros

this is an easy software to navigate while using other screens

Cons

it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up.

Review Source

AS

Amanda S.  
Assistant Hospital Manager  
Veterinary  
Used the software for: 1-2 years

### "Assistant Hospital Manager"

September 5, 2024

5.0

Easy set up and cancelation and easy to use everyday. Really benefited our practice and clients

Pros

Ease of use and features like templates and ability to schedule outgoing messages

Cons

we had no issues while using Emitrr; would recommend

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Product discontinued and would no longer be available for use

Review Source

CH

Charles H.  
Healthcare Operations Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Emitrr is the best texting platform available! "

August 13, 2024

5.0

Our experience has been phenomenal. I used Zipwhip (no longer available) previously and Emitrr is everything Zipwhip was but with way more features.

Pros

Emitrr has countless integrations and features that make it the best platform to text available.

Cons

I truly don't have any concerns with the Emitrr platform or employees.

Alternatives considered

[Falkon SMS](https://www.capterra.com/p/265282/Falkon-SMS/)

Reason for choosing Emitrr

Emitrr offered a better product, more lines, at a fraction of the cost.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

No longer available so needed to find a similar product.

Review Source

AC

Amy C.  
Operation Manager Franchisee  
Staffing and Recruiting  
Used the software for: 1-2 years

### "Unmatched Customer Service"

July 23, 2024

5.0

Exceptional! Friendly! The team at Emitrr handles your need promptly

Pros

Emitrr customer service is unmatched! I don't need help often but when I do, it is handled quickly. The system is very user friendly.

Cons

I haven't run across a con as of yet, but I'm looking

Alternatives considered

[Whippy](https://www.capterra.com/p/10006768/Whippy/)

Reason for choosing Emitrr

Hands down, cost and customer service. The ease of working with the Emitrr team.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

ZipWhip wasn't able to handle everything we wanted in a texting platform, Emitrr truly outperforms any platform I've worked with.

Review Source

JC

Judy C.  
CFO  
Medical Practice  
Used the software for: 1-2 years

### "Affordable HIPAA compliant texting platform"

August 6, 2024

5.0

Easy to set up, the app and desktop versions are great

Pros

the interface is great and the translation works really well

Cons

Nothing, its really good, they think of updates before it even occurs to me

Alternatives considered

[Klara](https://www.capterra.com/p/203066/Klara/)

Reason for choosing Emitrr

It is better and less expensive and less cumbersome

Review Source

LM

Lori M.  
Owner  
Staffing and Recruiting  
Used the software for: 2+ years

### "Responsive and adaptability of service"

October 28, 2025

4.0

Positive, adaptive and responsive. Best asset is that you actually get someone to call or email you back. Very responsive and if something you don't like about the system, they work with you to fix.

Pros

Responsiveness and adaptability-if something not working, they quickly work to not only resolve but adapt the system to accommodate.

Cons

Glitches - occasionally experience a glitch in the system. ex. scheduled email doesn't send. But to company's credit, promptly respond, work to correct and make right with us.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

went out of business and shopped the market

Review Source

PR

Paula R.  
owner  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Emitrr ~ a great messaging app!"

April 2, 2025

5.0

ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers.

Pros

We've been using Emitrr for both businesses for over a year now - it's AMAZING!! Was super easy to set-up, the few times we've needed customer support was quickly addressed. \[sensitive content hidden\] was our rep today & she was extremely helpful with our questions. HIGHLY RECOMMEND!!

Cons

We have not ran into any cons with Emittr. The couple of times we addressed something, their customer service was thorough & they fixed what we asked about.

Review Source

SP

Sarah P.  
Administrative Assistant  
Religious Institutions  
Used the software for: Less than 6 months

### "Very Helpful"

October 21, 2025

4.0

It’s been an overall good experience. It’s a little pricier than expected. But it’s extremely convenient for sending out mass texts. The staff sometimes has a slow response time but they’re overall very thorough and helpful in their responses. It’s a pretty straight forward service.

Pros

I like the simplicity of it. It gets the job done well. Additionally, the employees are very friendly and helpful.

Cons

The credit system isn’t explained very well in the beginning. We assumed that it was always 1 credit per text. That is not the case. It seems credits are eaten up very quickly and can get very pricy. We wish it would have been made clearer.

Review Source

MW

Madison W.  
Director of Marketing  
Furniture  
Used the software for: Less than 6 months

### "Wonderful Experience"

June 13, 2024

5.0

AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we've always had.

Pros

I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn't break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr!

Cons

Having a bit of trouble migrating our reviews over - but Emitrr is ready & willing to help.

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Too expensive, charging us for things we didn't receive, lack of support, and shady contracts

Review Source

ZB

Zelena B.  
VP of Operations  
Construction  
Used the software for: Less than 6 months

### "Glad we found Emitrr"

July 22, 2022

4.0

Overal - we enjoy using Emitrr. This has given us the freedom to communicate with our customers where all our staff and lead field technician can see and communicate effectively with our consumers.

Pros

We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more. They are always adding new updates and the improvements are always excellent! They help with the day to day functionality of the product.

Cons

The only true "con" for us is that the VoIP function of the feature is not available and it was not reliable at the time we tried to implement it. We currently use another product but are patiently waiting for this feature within Emtirr to be perfected so that we can keep all our communication within 1 platform. Another small "con" is that it takes the app and desktop just a little longer than preferred to fresh when new messages come in....but I am sure that can be fixed.

Reason for choosing Emitrr

We chose Emitrr not only for its functionality but for the simple fact they partnered with HouseCall Pro and the integration is "golden'!

Switched from

[Sideline](https://www.capterra.com/p/149773/Sideline/)

Sideline had limited features and was difficult to search for conversations, it took a lot of time to scroll through the messages to find the one you intended to respond to, especially if it had been more than 1 day.

Review Source

SA

Stormie A.  
Operations/Licensed Health Agent  
Insurance  
Used the software for: 6-12 months

### "Finally! A Great HIPAA Compliant Texting Platform"

May 15, 2023

5.0

Pros

First and foremost, the platform's compliance with HIPAA regulations provides peace of mind. Safeguarding client information is of the utmost importance, and this platform has made it so easy to implement a channel for confidential communication. Customer support is another area where this platform shines. The support team has been responsive and knowledgeable, promptly addressing any inquiries or concerns that arose during implementation and use.

Cons

One of the primary issues I encountered was the inability to add or modify contact information. The platform provided limited fields for basic details such as name and phone number, but I found it frustrating that there was no option to include additional information without importing it from a spreadsheet.

Alternatives considered

[OhMD](https://www.capterra.com/p/183803/OhMD/)

Reason for choosing Emitrr

Pricing was more competitive, we could add more users without significantly increasing the pricing, and the other alternative products did not have a Zapier connection

Review Source

ZG

Zach G.  
Franchise Owner  
Staffing and Recruiting  
Used the software for: Less than 6 months

### "A Powerful Business Tool to Engage with Customers"

November 17, 2022

5.0

Pros

I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day.

Cons

The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business.

Alternatives considered

[Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/)

Reason for choosing Emitrr

Suggestions from other franchise owners and the demo provided showed us all we needed to know.

Switched from

[Zipwhip](https://www.capterra.com/p/165106/Zipwhip/)

Zipwhip was nearing EOL. Emitrr has been a great replacement.

Review Source

JS

Jenna S.  
Pest Control Business Owner  
Consumer Services  
Used the software for: Less than 6 months

### "Emitrr makes it easy for our team to communicate with our customers via text messages."

March 22, 2023

5.0

In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it!

Pros

Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers.

Cons

I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer!

Alternatives considered

[One Talk](https://www.capterra.com/p/268546/One-Talk/)

Reason for choosing Emitrr

More sophisticated features and better fit for the functions we wanted.

Switched from

[Podium](https://www.capterra.com/p/164285/Podium/)

Emitrr offered more options for a much more affordable price

Review Source

LH

Linda H.  
medical assistant  
Medical Practice  
Used the software for: 1-2 years

### "Great service!"

July 31, 2024

5.0

my experience was great and quick he resolved my problem very quickly

Pros

The person that helped was very friendly and patient with me.

Cons

nothing to complain about everything went as well as expected

Review Source

JM

Jaime M.  
Patient Enrollment  
Medical Devices  
Used the software for: Less than 6 months

### "Emitrr, the best app"

July 16, 2024

5.0

Pros

It is so user friendly! I get to easily message people.

Cons

At the beginning it looks like a lot. The interface looks kind of messy.

Review Source

VR

Verified Reviewer  
CFO  
Hospital & Health Care  
Used the software for: 6-12 months

### "Great HIPAA compliant patient engagement and scheduling tool"

June 4, 2024

5.0

Excellent product with great customer service

Pros

Automatic translations to other languages, desktop and app interface, ease of use

Cons

Nothing, its great. There are no issues.

Review Source

NN

Nakisha N.  
QA QI Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Amazing company"

May 24, 2024

5.0

Pros

The communication with the developers has been amazing and very efficient

Cons

Right now everything is good and working well.

Review Source

MK

Michael K.  
Executive Director  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Emitrr is a great choice for nonprofit organizations"

April 26, 2023

5.0

One of the things that sets Emitrr apart from other services we considered is the amazing customer service. When we had trouble setting up a text campaign, three of their employees helped us, and their whole team worked very hard and very quickly to solve the problem and implement the campaign. Every question I asked was answered. They really went out of their way to be helpful and kind. This was especially comforting to me as a new user without much technical knowledge. I felt/feel that they are always willing and ready to go out of their way to serve their customers. I highly recommend them.

Pros

The dashboard is simple and easy to use. The tools contained therein opened up a whole new world of communication to our medium-sized nonprofit organization. We just started using it, but were able to reach so many people directly, which we haven't been able to do before. We will also be using it for student communication, which we are very excited about. I also love how we are able to interact with our constituents much more easily.

Cons

I can't think of any at this time... so far it is very easy to use.

Review Source

Cristobal M.  
Business owner  
Consumer Services  
Used the software for: 1-2 years

### "Great software"

November 15, 2021

5.0

Pros

Great tool for helping me streamline my cleaning business. I like the quote follow up feature and the review request. My experience with the software is being great 👍

Cons

I like everything about the software, I don't think there's anything I don't like

Switched from

[NiceJob](https://www.capterra.com/p/142037/NiceJob/)

Is more affordable and has better features

Review Source

Response from Emitrr

February 22, 2022

Thank you for the review, Cristobal. It's been a pleasure working with you.

JE

Jennifer E.  
President and Owner  
Hospital & Health Care  
Used the software for: 1-2 years

### "The Emitrr"

April 20, 2024

5.0

Pros

Easy to use. Mass messages. Personalized signature.

Cons

cant make calls

Review Source

Jarod C.  
President  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Love Emitrr!"

April 10, 2024

5.0

Pros

Support and intuitive design. Never have to train staff.

Cons

I want them to offer more services so I can cut my other vendors.

Review Source

LC

Lucy C.  
CEO  
Consumer Services  
Used the software for: 6-12 months

### "Customer Service that you must offer to clients!!!!"

July 7, 2021

5.0

Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service.

Pros

The communication and customer service they offer, they listen to my concerns, fix any issues immediately, always great customer service, I have not stop making money even when I can not answer the phone.

Cons

Wish they would have a microphone to text when we are driving of can't write.

Review Source

Response from Emitrr

July 9, 2021

Thank you so much for your response Lucy. We are working to add speech to text to improve our text messaging capabilities. You've been an amazing customer.

JG

Jason G.  
Director of Marketing  
Building Materials  
Used the software for: Less than 6 months

### "Emitrr is a winnrr!"

May 10, 2023

5.0

I can’t say enough good things about Emitrr. In a short time it has had a noticeable impact on our business.

Pros

So very easy to use and to train our teams. Tons of features for the price. Tremendous value!

Cons

Can feel like a work in progress but when I reach out to them they are so quick to respond and start working on new features.

Reason for choosing Emitrr

Significantly less expensive.

Review Source

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