--- title: "Emitrr Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Emitrr the right Call Center solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215815/Emitrr/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Emitrr 4.8 (150) [View alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Emitrr Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews TS Todd S COOMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “It's streamlining my front desk workflows. “ June 2, 2026 PB Patrick B Director, Product ImplementaitonHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “From onboarding, training, support, ease of use, price - changing any application is risky and often painful. “ May 6, 2026 SE Sandra E PsychotherapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “The customer service was excellent, they stepped me through setting up their system on my two websites and worked along with my marketing people.“ April 14, 2025 Mm Miriam m hr coordinatorHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again“ February 4, 2025 NE Nicole E Professional Cleaner and OrganizerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish!“ June 2, 2025 ET Emily T Programming ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order.“ April 4, 2023 AP Antoinette P Front Office CoordinatorStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send.“ June 13, 2024 TD Tracie D Founding DirectorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. “ August 16, 2023 ## Showing most helpful reviews Showing 1-25 of 150 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Practice Manager Used the software for: 3-5 years ### "Great product " July 27, 2026 5.0 it's been great using Emitrr overall experience is satisfactory. we appriciate the teams helpfulness Pros Customer service and quick responses. ability to send secure messages and add forms and templates, it's easy to use. Cons the layout organization can be a little be better and dashboard can be a little more clear unique incoming and outgoing message daily Review Source R Reviewer Executive Director Used the software for: 3-5 years ### "Emitrr is Fantastic" July 14, 2026 5.0 Fantastic. They have been so helpful at every stage of our needs. Easy to set up and understand. And they give amazing customer support. Pros Such an effective way of handling phones and texting for our nonprofit. Their staff are also truly helpful at all times. They have walked us through many campaigns, phone/IVR settings, etc. We, as artists, sometimes need extra hand-holding, and they get it. Cons Can't think of anything. Perhaps that I wish they would expand into other areas, so we could use them there, as well. Review Source R Reviewer DIRECTOR OF OPERATIONS Used the software for: 1-3 years ### "EMITRR ADVANCED TECH TEXTING APP" June 10, 2026 5.0 My experience overall has been nothing but positive. Very good communication from start to finish and beyond. Pros Most definitely the value (price), it is very affordable. It also help me consolidate two different programs by having the capabilities that were offered to us. Cons Truthfully, I haven't found anything I didn't like. This program has been easy to learn and the training was very complete. Everyone that I start off new in the office takes to it right away. I really don't have a complaint at all. Review Source R Reviewer COO Used the software for: Less than 1 year ### "Keep Communication Organized with Emitrr!" June 4, 2026 4.0 Pros It keeps texts, call logs, voicemail and forms in one easy to find spot! It's streamlining my front desk workflows. Customer support is attentive. Cons Compatibility with desktop phones needs a lot of work: BLF and intercom needs to be to implemented. The Forms are a great tool but the formatting of the resulting PDF is bad. Review Source R Reviewer Director, Product Implementaiton Used the software for: Less than 1 year ### "Would recommend to anyone" May 11, 2026 5.0 Everything has been head and shoulders above our last system. From onboarding, training, support, ease of use, price - changing any application is risky and often painful. This was as seamless a transition and it's been so easy to learn and use. Pros The multitude of features and options. Specifically the two-way messaging and the fact that it enables our patient communcation. We are not marketing and our other system had marketing restrictions. That's been a huge difference for our population and use case. Cons You can't disable two-way communication for specific users or at all. But we set auto-replies so it's not a huge barrier. Just something we'd like to see in the as a future feature. Review Source R Reviewer Adolescent Health Program Manager Used the software for: 1-3 years ### "Highly recommended text message marketing platform" December 9, 2025 5.0 Overall, it's been a great experience! We appreciate the team's willingness to take our feedback and implement new customizations to meet our needs. Pros A cost-effective platform to reach and engage clients. Timely responses to inquiries and requests. EMITRR offers a great deal of value for money spent as patient texting reaches many clients and helps to keep them engaged through automated and ongoing patient communication. Cons Currently not being able to re-order the properties and customize the layout of Excel data downloads. Review Source Randy P. Broker/Owner Used the software for: 1-3 years ### "Big Emitrr Fan! " September 8, 2022 5.0 Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out. Pros Ease of use.. SMS templates.. chat bot feature.. call recordings Cons Settings UI could be a bit more user friendly.. but not hard to learn Review Source R Reviewer Office Manager Used the software for: 1-3 years ### "Very pleased with Emitrr" May 30, 2025 5.0 I have been very pleased with Emitrr and highly recommend it. I have used several other texting services and this is by far the best one. Pros It's very user-friendly. I also love that you can assign messages to staff members, making it easier to keep track of conversations. Cons I wish that when a new message came in, it would default to the top of the conversations. Sometimes we miss a return text because it doesn't bring that conversation to the top of messages. Review Source R Reviewer Medical Assistant Used the software for: Less than 1 year ### "Great Service, Highly Recommend" May 16, 2022 3.0 Pros this is an easy software to navigate while using other screens Cons it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up. Review Source R Reviewer Training Manager Used the software for: Less than 1 year ### "Great service & platform" May 27, 2025 5.0 Overall experience has been excellent. They were able to meet our needs and have been incredibly helpful throughout the set up process. Pros User-friendly, easy platform; a lot of great features in one place. Quick response time from support team, competitive pricing, etc. Cons Pricing is in USD; would like the option to see pricing in local currency. Could also benefit from support documentation, such as user manuals and how-to's for services available. Review Source GT Greg T. Systems and Quality Improvement Analyst Used the software for: 3-5 years ### "Emitrr product and support service review" April 4, 2025 5.0 Very good. The customer reps and support team are very helpful, responsive, and willing to look at needs even if they are new. Recently we had a major project that Emitrr easily helped us through. Pros We appreciate and ease of use with texting and webchat features. Their customer service has been great to work with. Cons At this time I cannot think of any as of yet Review Source R Reviewer CEO Used the software for: 1-3 years ### "Amazing Texting Platform and Customer Service" January 10, 2025 5.0 Amazing customer service and very quick set up time for new accounts. Easy to use system for both staff as well as customers/patients Pros The program is very easy to use. And the support is AMAZING. \[sensitive content hidden\] and \[sensitive content hidden\] are super responsive (as is everyone else) and very helpful if you need any assistance. Don't think I have ever had to wait even an hour for an email reply, which was not urgent. This is my second company I am suing them and would not look for any other texting platform Cons Nothing here to mention, I actually have zero complaints about the program or the customer service Review Source JR Jamie R. Director of IT Used the software for: Less than 1 year ### "A great texting system with excellent customer support" March 31, 2023 5.0 \[sensitive content hidden\] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization. Pros There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis Cons Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you! Review Source R Reviewer General Manager Used the software for: Less than 1 year ### "Lockout Music Studios " January 27, 2023 5.0 Overall we have had a great experience so far. We are on this platform continuously for 10 hours each day, so the functionality and efficiency is really important for us to keep our business running smoothly. There was definitely a transitional learing curve, and a few bugs we are waiting to be worked out on the back end, but overall it is great! :) Pros Our favorite features are the ability to assign conversations and to close them. This keeps everything so organized with such a large amount of messages coming in all day. Cons There are some tweaks that we would like to see, just little bugs worked out here and there, but every time we mention something, it is quickly fixed or we are told that it is in the works of being fixed, so the developers are really on it to make sure that this product meets the needs of its users. Review Source R Reviewer VP of Operations Used the software for: Less than 1 year ### "Glad we found Emitrr" July 25, 2022 4.0 Overal - we enjoy using Emitrr. This has given us the freedom to communicate with our customers where all our staff and lead field technician can see and communicate effectively with our consumers. Pros We love the integration with our CRM System, HouseCall Pro, and Slack which we use to communicate in-house. As for the texting communication functions of this product, we couldn't ask for more. They are always adding new updates and the improvements are always excellent! They help with the day to day functionality of the product. Cons The only true "con" for us is that the VoIP function of the feature is not available and it was not reliable at the time we tried to implement it. We currently use another product but are patiently waiting for this feature within Emtirr to be perfected so that we can keep all our communication within 1 platform. Another small "con" is that it takes the app and desktop just a little longer than preferred to fresh when new messages come in....but I am sure that can be fixed. Review Source R Reviewer owner Used the software for: 1-3 years ### "Emitrr ~ a great messaging app!" April 3, 2025 5.0 ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers. Pros We've been using Emitrr for both businesses for over a year now - it's AMAZING!! Was super easy to set-up, the few times we've needed customer support was quickly addressed. \[sensitive content hidden\] was our rep today & she was extremely helpful with our questions. HIGHLY RECOMMEND!! Cons We have not ran into any cons with Emittr. The couple of times we addressed something, their customer service was thorough & they fixed what we asked about. Review Source R Reviewer Network Admin Used the software for: 1-3 years ### "Emitrr is The Right Choice !" July 11, 2023 5.0 Pros Great Company , Confident , Relentless . will defiantly get Job Done. Excellent Customer Service . Cons Nothing , its Like they Built a Product just for Us ! Review Source R Reviewer Franchise Owner Used the software for: Less than 1 year ### "A Powerful Business Tool to Engage with Customers" November 18, 2022 5.0 Pros I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day. Cons The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business. Review Source R Reviewer Branch Operations Manager Used the software for: Less than 1 year ### "Real time communication made simple" June 17, 2024 5.0 Great. One of the best communications tools that I have used. Pros Appreciate that my internal team can see all messages going back and forth between field staff. It enables us to comminate the same message and support one another when even when we are working in different roles. Cons Not being able to set up or add someone to at tag or team when creating the profile. Also would like the ability to upload multiple forms to a secured message. So the user on other end only needs one code to view documents, and so internal staff does not have to combined file first. Review Source R Reviewer Pest Control Business Owner Used the software for: Less than 1 year ### "Emitrr makes it easy for our team to communicate with our customers via text messages." March 23, 2023 5.0 In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it! Pros Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers. Cons I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer! Review Source R Reviewer President Used the software for: Less than 1 year ### "We love Emitrr!" August 26, 2024 5.0 10/10 - they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful. Pros Ease of use and addresses so many needs we had for our office! Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. Support staff has been extremely responsive and helpful getting us set up. Cons Our experience has been excellent I haven't found anything I don't like. Review Source R Reviewer hr coordinator Used the software for: 3-5 years ### "reliable and convenient" February 5, 2025 5.0 So far it has been great. I used this app in my previous job and this is the best thing to have when you are going a thousand miles the hours and you still want to be able to keep in touch with all your employees. Pros reliability, simplicity. Being able to create campaigns and groups. Cons sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again Review Source R Reviewer Office Administrator Used the software for: Less than 1 year ### "New Customer Review" October 19, 2023 5.0 My overall experience with Emitrr is so far excellent - great responsive customer service and extremely helpful Pros The feature that I like the most is the ability to assign messages to specific individuals but also see who is responding to certain topics Cons The VIOP does not have the greatest connectivity as I would like. Review Source R Reviewer Front Office Coordinator Used the software for: Less than 1 year ### "Great Service" June 24, 2024 5.0 Pros I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send. These are all time saving services for us. Also, the customer service is amazing! We had a major tech issue that was resolved in less than 3 days. They were very quick, concerned, and professional. Cons Because we have so many past messages and so many phone numbers, it takes a long time for the conversations to populate when searching in all conversations. Review Source R Reviewer Service Manager Used the software for: Less than 1 year ### "wonderful product and service" July 31, 2023 5.0 Pros ease of use part of our daily interactions Cons no cons!!! Everything is great to use. Would recommend to all who need this product Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.