--- title: "Emitrr Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Emitrr the right Call Center solution for you? Explore 150 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215815/Emitrr/reviews/" page_type: "reviews" language: "en" --- Emitrr 4.8 (150) [View alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Emitrr Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews TS Todd S COOMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “It's streamlining my front desk workflows. “ June 2, 2026 PB Patrick B Director, Product ImplementaitonHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “From onboarding, training, support, ease of use, price - changing any application is risky and often painful. “ May 6, 2026 SE Sandra E PsychotherapistMental Health Care, Self-employedUsed the software for: Less than 6 months. “The customer service was excellent, they stepped me through setting up their system on my two websites and worked along with my marketing people.“ April 14, 2025 Mm Miriam m hr coordinatorHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again“ February 4, 2025 NE Nicole E Professional Cleaner and OrganizerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish!“ June 2, 2025 ET Emily T Programming ManagerNon-Profit Organization Management, 201 - 500 employeesUsed the software for: Less than 6 months. “Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a Spanish message and Spanish calendar, sometimes these individual items would deliver out of order.“ April 4, 2023 AP Antoinette P Front Office CoordinatorStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send.“ June 13, 2024 TD Tracie D Founding DirectorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. “ August 16, 2023 ## Showing most helpful reviews Showing 1-25 of 150 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Randy P. Broker/Owner Real Estate Used the software for: 1-2 years ### "Big Emitrr Fan! " September 7, 2022 5.0 Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out. Pros Ease of use.. SMS templates.. chat bot feature.. call recordings Cons Settings UI could be a bit more user friendly.. but not hard to learn Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Emitrr Support was great and they really worked with my to customize services to what I needed. Review Source GT Greg T. Systems and Quality Improvement Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Emitrr product and support service review" April 3, 2025 5.0 Very good. The customer reps and support team are very helpful, responsive, and willing to look at needs even if they are new. Recently we had a major project that Emitrr easily helped us through. Pros We appreciate and ease of use with texting and webchat features. Their customer service has been great to work with. Cons At this time I cannot think of any as of yet Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Emitrr was less expensive and had features that were equally or easier to use. Review Source KH Kaitlin H. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great Service, Highly Recommend" May 12, 2022 3.0 Pros this is an easy software to navigate while using other screens Cons it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up. Review Source MK Melissa K. Training Manager Financial Services Used the software for: 6-12 months ### "Great service & platform" May 26, 2025 5.0 Overall experience has been excellent. They were able to meet our needs and have been incredibly helpful throughout the set up process. Pros User-friendly, easy platform; a lot of great features in one place. Quick response time from support team, competitive pricing, etc. Cons Pricing is in USD; would like the option to see pricing in local currency. Could also benefit from support documentation, such as user manuals and how-to's for services available. Review Source BC Ben C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Texting Platform and Customer Service" January 9, 2025 5.0 Amazing customer service and very quick set up time for new accounts. Easy to use system for both staff as well as customers/patients Pros The program is very easy to use. And the support is AMAZING. \[sensitive content hidden\] and \[sensitive content hidden\] are super responsive (as is everyone else) and very helpful if you need any assistance. Don't think I have ever had to wait even an hour for an email reply, which was not urgent. This is my second company I am suing them and would not look for any other texting platform Cons Nothing here to mention, I actually have zero complaints about the program or the customer service Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Emitrr Ease of use, cost, and help with the new DCL compliance factors Review Source RR Rick R. MANAGER Music Used the software for: 1-2 years ### "Great product, great service." October 7, 2024 5.0 Very positive from our first meet to the most recent questions we had. Pros they are such easy people to work with, the pricing is great, and the product works seamlessly for us. Cons We don't have a single issue with Emitrr despite users of all different skill levels. Alternatives considered [Eligo](https://www.capterra.com/p/239355/Eligo/) Reason for choosing Emitrr they had the best customer service, and they had the easiest transition Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Did not like that Zipwhip was bought by Amazon Review Source JR Jamie R. Director of IT Government Administration Used the software for: Less than 6 months ### "A great texting system with excellent customer support" March 30, 2023 5.0 \[sensitive content hidden\] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization. Pros There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis Cons Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you! Reason for choosing Emitrr The interface, the pricing, and the api access. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was bought out and at EOL. We looked at dozens of alternatives and then found Emitrr. It was a perfect fit for us, with a smooth transition as far as the interface. The pricing was good and they are able to work within our government requirements for invoicing and payment. Review Source JM Jennifer M. General Manager Real Estate Used the software for: Less than 6 months ### "Lockout Music Studios " January 26, 2023 5.0 Overall we have had a great experience so far. We are on this platform continuously for 10 hours each day, so the functionality and efficiency is really important for us to keep our business running smoothly. There was definitely a transitional learing curve, and a few bugs we are waiting to be worked out on the back end, but overall it is great! :) Pros Our favorite features are the ability to assign conversations and to close them. This keeps everything so organized with such a large amount of messages coming in all day. Cons There are some tweaks that we would like to see, just little bugs worked out here and there, but every time we mention something, it is quickly fixed or we are told that it is in the works of being fixed, so the developers are really on it to make sure that this product meets the needs of its users. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Emitrr It did not have the features that we were looking for. Review Source LM Lori M. Owner Staffing and Recruiting Used the software for: 2+ years ### "Responsive and adaptability of service" October 28, 2025 4.0 Positive, adaptive and responsive. Best asset is that you actually get someone to call or email you back. Very responsive and if something you don't like about the system, they work with you to fix. Pros Responsiveness and adaptability-if something not working, they quickly work to not only resolve but adapt the system to accommodate. Cons Glitches - occasionally experience a glitch in the system. ex. scheduled email doesn't send. But to company's credit, promptly respond, work to correct and make right with us. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) went out of business and shopped the market Review Source PR Paula R. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Emitrr ~ a great messaging app!" April 2, 2025 5.0 ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers. Pros We've been using Emitrr for both businesses for over a year now - it's AMAZING!! Was super easy to set-up, the few times we've needed customer support was quickly addressed. \[sensitive content hidden\] was our rep today & she was extremely helpful with our questions. HIGHLY RECOMMEND!! Cons We have not ran into any cons with Emittr. The couple of times we addressed something, their customer service was thorough & they fixed what we asked about. Review Source SW Stanley W. Network Admin Government Administration Used the software for: 1-2 years ### "Emitrr is The Right Choice !" July 10, 2023 5.0 Pros Great Company , Confident , Relentless . will defiantly get Job Done. Excellent Customer Service . Cons Nothing , its Like they Built a Product just for Us ! Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZIPWhip was Acquired by another Company. Who changed Thier business Model. Forcing us to Change. Review Source ZG Zach G. Franchise Owner Staffing and Recruiting Used the software for: Less than 6 months ### "A Powerful Business Tool to Engage with Customers" November 17, 2022 5.0 Pros I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day. Cons The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business. Alternatives considered [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/) Reason for choosing Emitrr Suggestions from other franchise owners and the demo provided showed us all we needed to know. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was nearing EOL. Emitrr has been a great replacement. Review Source HT Heather T. Branch Operations Manager Medical Practice Used the software for: Less than 6 months ### "Real time communication made simple" June 11, 2024 5.0 Great. One of the best communications tools that I have used. Pros Appreciate that my internal team can see all messages going back and forth between field staff. It enables us to comminate the same message and support one another when even when we are working in different roles. Cons Not being able to set up or add someone to at tag or team when creating the profile. Also would like the ability to upload multiple forms to a secured message. So the user on other end only needs one code to view documents, and so internal staff does not have to combined file first. Switched from [Notifii Track](https://www.capterra.com/p/136495/Notifii/) Functionality and user interface were the major factors. Review Source JS Jenna S. Pest Control Business Owner Consumer Services Used the software for: Less than 6 months ### "Emitrr makes it easy for our team to communicate with our customers via text messages." March 22, 2023 5.0 In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it! Pros Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers. Cons I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer! Alternatives considered [One Talk](https://www.capterra.com/p/268546/One-Talk/) Reason for choosing Emitrr More sophisticated features and better fit for the functions we wanted. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Emitrr offered more options for a much more affordable price Review Source MO Mindy O. President Health, Wellness and Fitness Used the software for: Less than 6 months ### "We love Emitrr!" August 19, 2024 5.0 10/10 - they are very responsive and love hearing ideas of how we will use it and what additional features would be helpful. Pros Ease of use and addresses so many needs we had for our office! Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. Support staff has been extremely responsive and helpful getting us set up. Cons Our experience has been excellent I haven't found anything I don't like. Switched from [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) numerous issues with messages not getting back to us, limited on who we could send a text to Review Source MM Miriam M. hr coordinator Human Resources Used the software for: 2+ years ### "reliable and convenient" February 4, 2025 5.0 So far it has been great. I used this app in my previous job and this is the best thing to have when you are going a thousand miles the hours and you still want to be able to keep in touch with all your employees. Pros reliability, simplicity. Being able to create campaigns and groups. Cons sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again Review Source TD Tracie D. Founding Director Veterinary Used the software for: Less than 6 months ### "HANDS DOWN BEST ZIPWHIP REPLACEMENT for small business" August 16, 2023 5.0 We used Zipwhip until it shut down, and I have to say that after over 30 demos from other companies we finally ended up trying Emitrr. I was mortified to switch from Zipwhip, it was so simple and easy to use. Most of the demos I tried for other companies were either way more complicated than we needed, wickedly overpriced for a small business, did not have a cell phone app extension (crucial for us), or their pricing schemes took a PhD to understand. What is nice about Emitrr is that you can start with just texting if that is your primary need, the other features are on the side panel and out of the way if you don't want to use them initially. The agents I spoke to were intelligent, knew their product, listened to what we needed, and were straightforward. I must have spoken to 30 salespeople of other companies and while many were acceptable, few were exceptional. The transition was fast fast fast and absolutely painless, others told me we would be down anywhere from 48 hours to a week! (most said 48 to 72 hours). We were not down a minute. Pros The transition to Emitrr from Zipwhip was so seamless that it was unbelievable, including our custom templates. They do all the prep work for the transition behind the scenes so there was--in our case--zero down time when we switched. I cannot stress this enough. The user interface is very similar. Customer service is exceptional, absolutely exceptional. There are customizable "folders" you can also assign conversations to, there is an "Open" and "Closed" designation so that messages can be moved over once you have replied so that you can easily see which ones are still pending, you can flag a message with an identifier that you can customize such as "New Client" or "Urgent", you can assign conversations if you have users, (or not!), and initially if you JUST WANT TEXTING they will do this for you. There are internal notes you can write within the conversation on the message board that the client never sees to help communication among staff, and it saves all conversations in the cloud so you can see what a person sent you last time, an automatic conversation history! This is a major advantage over Zipwhip. They also have signable forms, payment options, social media integration and you can also attach .pdf's (multiple pages to a text!!! The client gets them as a "scrollable" document on their phone!!!). You can also send long SMS texts if you need to without getting cut off, for us this is invaluable. Also there is a cell phone app if you need after-hours services! Cons Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. There are work arounds if you are good with .pdf's but it is time consuming. Also when these are printed, currently the photos are not included. The button labeled "send" should say "compose or write", this has confused a few employees until you get used to it. Finally, it is quite a bit more expensive than what we had in the budget for texting but at least we are extremely pleased with the service and see how we can use it more fully in the future. Reason for choosing Emitrr Emitrr made it easy. While Pet Desk was our close second choice, they did not have a mobile phone app and since we do after hours messaging for emergencies as well as our employees carrying their own phones around our large building...this was crucial for us. We did not love the price or the overwhelming features of Text Request (they need to have a downscaled version), and we did not like their user interface. Podium is NOT priced for a small business. Simple Texting was a good option but their pricing scheme was a bit confusing. Vitus Vet did not have the features we needed and told us we would be down a long time during the transition. Google Texting was a consideration. Review Source AP Antoinette P. Front Office Coordinator Staffing and Recruiting Used the software for: 6-12 months ### "Great Service" June 13, 2024 5.0 Pros I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send. These are all time saving services for us. Also, the customer service is amazing! We had a major tech issue that was resolved in less than 3 days. They were very quick, concerned, and professional. Cons Because we have so many past messages and so many phone numbers, it takes a long time for the conversations to populate when searching in all conversations. Review Source TS Tammy S. Service Manager Staffing and Recruiting Used the software for: 6-12 months ### "wonderful product and service" July 27, 2023 5.0 Pros ease of use part of our daily interactions Cons no cons!!! Everything is great to use. Would recommend to all who need this product Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) zipwhip was ending Review Source CH Chloe H. Operations Manager Staffing and Recruiting Used the software for: 6-12 months ### "Best and more to come! " July 18, 2023 5.0 Pros What I like most about Emitrr is the customer support and constant willingness to update and change to our business needs. Cons The email campaigns could be more like the text campaigns. But I'm sure those updates are coming! Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Pricing and ease of use. Review Source Jarod C. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Emitrr!" April 10, 2024 5.0 Pros Support and intuitive design. Never have to train staff. Cons I want them to offer more services so I can cut my other vendors. Review Source BJ Bronwynn J. Rervationist Hospitality Used the software for: 2+ years ### "Good Product" August 23, 2024 5.0 have used it for over 2 years and love it Pros I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number. Cons I don't really have any complaints. We've been using it for a while and haven't felt the need to switch. Review Source LC Lucy C. CEO Consumer Services Used the software for: 6-12 months ### "Customer Service that you must offer to clients!!!!" July 7, 2021 5.0 Love it so far, and will recommend it soon in a Virtual Conference with lots of business owners so they can add this service. Pros The communication and customer service they offer, they listen to my concerns, fix any issues immediately, always great customer service, I have not stop making money even when I can not answer the phone. Cons Wish they would have a microphone to text when we are driving of can't write. Review Source Response from Emitrr July 9, 2021 Thank you so much for your response Lucy. We are working to add speech to text to improve our text messaging capabilities. You've been an amazing customer. JO Juan O. Assistant Administrator Hospital & Health Care Used the software for: 1-2 years ### "Price and Support" August 10, 2023 5.0 Pros Easy to use and most all patients like the ease of communication via text and the quick replies to the text. Cons Small glitches but Support is super fast ant taking care of the issue and explaining what happened. Reason for choosing Emitrr Price and the program was easy to learn and set up. Review Source RG Robyn G. Recruiting Manager Insurance Used the software for: 6-12 months ### "Simply the Best" May 24, 2024 5.0 Pros Platform is very easy to use without glitches compared to other SMS platforms I've used. Customer service is quick and efficient! Pricing is great! Cons I can't think of any cons at this point for the product. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.