# Page 2 | Emitrr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Emitrr the right Conversational AI Platform solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215815/Emitrr/reviews --- Emitrr 4.8 (146) [View alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Emitrr ## Showing most helpful reviews Showing 26-50 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danielle L. Adolescent Health Program Manager Civic & Social Organization Used the software for: 1-2 years ### "Highly recommended text message marketing platform" December 3, 2025 5.0 Overall, it's been a great experience! We appreciate the team's willingness to take our feedback and implement new customizations to meet our needs. Pros A cost-effective platform to reach and engage clients. Timely responses to inquiries and requests. EMITRR offers a great deal of value for money spent as patient texting reaches many clients and helps to keep them engaged through automated and ongoing patient communication. Cons Currently not being able to re-order the properties and customize the layout of Excel data downloads. Review Source SE Sandra E. Psychotherapist Mental Health Care Used the software for: Less than 6 months ### "Love Emitrr.....so far!" April 14, 2025 5.0 I shopped for months for a communication system for bulk messaging & email that was HIPPA compliant that I can use for patients, clients, friends, acquaintances, etc. Emitrr was the first sytem that I found that was "reasonably priced" for both a small psychotherapy practice and personal use combined. Pros The customer service was excellent, they stepped me through setting up their system on my two websites and worked along with my marketing people. I am still learning it but it appears to be such a simple, but elegant, design that I know I am going to love it once I learn it! Cons I am hoping they develop some video training on how to use the system more intricately that I can work into my practice and marketing plans. Alternatives considered [Zanda](https://www.capterra.com/p/180530/Power-Diary/)[Tebra](https://www.capterra.com/p/129169/Tebra/)[Spruce](https://www.capterra.com/p/198267/Spruce/) Reason for choosing Emitrr HIPPA compliant system that I could mix patients, clients, friends, aquaitences in one area...at an affordable price! Review Source PR Paula R. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Emitrr ~ a great messaging app!" April 2, 2025 5.0 ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers. Pros We've been using Emitrr for both businesses for over a year now - it's AMAZING!! Was super easy to set-up, the few times we've needed customer support was quickly addressed. \[sensitive content hidden\] was our rep today & she was extremely helpful with our questions. HIGHLY RECOMMEND!! Cons We have not ran into any cons with Emittr. The couple of times we addressed something, their customer service was thorough & they fixed what we asked about. Review Source SM Sumit M. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Customer Service" May 30, 2025 5.0 I’ve been with Emitrr for over a year now, and honestly, I really like both the platform and the team behind it. We rely on the software heavily—it’s become an essential part of our operations. We haven’t experienced too much downtime as it is very important for our business. Pros I like the platform and also how easy it is to reach out to the team and work with them about any questions. Cons Honestly, I haven't encountered any major issues with Emitrr so far. If I had to mention something, it would just be a wish for even more integrations or advanced customization options—but overall, it's been a smooth and reliable tool for our need Alternatives considered [Text Request](https://www.capterra.com/p/167015/Text-Request/) Reason for choosing Emitrr It is a much better product with useful features Switched from [Heymarket](https://www.capterra.com/p/167436/Heymarket/) This platform has better interface and customer service Review Source TW Tiffany W. Office Manager Medical Practice Used the software for: 1-2 years ### "Very pleased with Emitrr" May 29, 2025 5.0 I have been very pleased with Emitrr and highly recommend it. I have used several other texting services and this is by far the best one. Pros It's very user-friendly. I also love that you can assign messages to staff members, making it easier to keep track of conversations. Cons I wish that when a new message came in, it would default to the top of the conversations. Sometimes we miss a return text because it doesn't bring that conversation to the top of messages. Alternatives considered [Heymarket](https://www.capterra.com/p/167436/Heymarket/) Reason for choosing Emitrr Features and cost, and ease of use. Ability to send out campaigns Switched from [OhMD](https://www.capterra.com/p/183803/OhMD/) Emitrr had better features at a much better price Review Source GT Greg T. Systems and Quality Improvement Analyst Non-Profit Organization Management Used the software for: 2+ years ### "Emitrr product and support service review" April 3, 2025 5.0 Very good. The customer reps and support team are very helpful, responsive, and willing to look at needs even if they are new. Recently we had a major project that Emitrr easily helped us through. Pros We appreciate and ease of use with texting and webchat features. Their customer service has been great to work with. Cons At this time I cannot think of any as of yet Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Emitrr was less expensive and had features that were equally or easier to use. Review Source MK Melissa K. Training Manager Financial Services Used the software for: 6-12 months ### "Great service & platform" May 26, 2025 5.0 Overall experience has been excellent. They were able to meet our needs and have been incredibly helpful throughout the set up process. Pros User-friendly, easy platform; a lot of great features in one place. Quick response time from support team, competitive pricing, etc. Cons Pricing is in USD; would like the option to see pricing in local currency. Could also benefit from support documentation, such as user manuals and how-to's for services available. Review Source BC Ben C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Texting Platform and Customer Service" January 9, 2025 5.0 Amazing customer service and very quick set up time for new accounts. Easy to use system for both staff as well as customers/patients Pros The program is very easy to use. And the support is AMAZING. \[sensitive content hidden\] and \[sensitive content hidden\] are super responsive (as is everyone else) and very helpful if you need any assistance. Don't think I have ever had to wait even an hour for an email reply, which was not urgent. This is my second company I am suing them and would not look for any other texting platform Cons Nothing here to mention, I actually have zero complaints about the program or the customer service Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Emitrr Ease of use, cost, and help with the new DCL compliance factors Review Source MM Miriam M. hr coordinator Human Resources Used the software for: 2+ years ### "reliable and convenient" February 4, 2025 5.0 So far it has been great. I used this app in my previous job and this is the best thing to have when you are going a thousand miles the hours and you still want to be able to keep in touch with all your employees. Pros reliability, simplicity. Being able to create campaigns and groups. Cons sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again Review Source SP Sarah P. Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "Very Helpful" October 21, 2025 4.0 It’s been an overall good experience. It’s a little pricier than expected. But it’s extremely convenient for sending out mass texts. The staff sometimes has a slow response time but they’re overall very thorough and helpful in their responses. It’s a pretty straight forward service. Pros I like the simplicity of it. It gets the job done well. Additionally, the employees are very friendly and helpful. Cons The credit system isn’t explained very well in the beginning. We assumed that it was always 1 credit per text. That is not the case. It seems credits are eaten up very quickly and can get very pricy. We wish it would have been made clearer. Review Source RR Rick R. MANAGER Music Used the software for: 1-2 years ### "Great product, great service." October 7, 2024 5.0 Very positive from our first meet to the most recent questions we had. Pros they are such easy people to work with, the pricing is great, and the product works seamlessly for us. Cons We don't have a single issue with Emitrr despite users of all different skill levels. Alternatives considered [Eligo](https://www.capterra.com/p/239355/Eligo/) Reason for choosing Emitrr they had the best customer service, and they had the easiest transition Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Did not like that Zipwhip was bought by Amazon Review Source SS Sarah S. Office Manager Hospitality Used the software for: 1-2 years ### "Happy Business" September 9, 2024 4.0 They have been wonderful in helping with our issues and making sure we understand how to use the program! Any time there are issues we can easily reach out and get an answer or have them look into the issue Pros I like all our calls and texts and voicemails are easily accessible and easy to find Cons I wish there was an easier/quicker way to see missed calls if the caller doesn't wait for it to go to voicemail Review Source jM joe M. manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Great response time" November 5, 2024 5.0 So far so good...... .................. Pros Customer service responded lightning fast via email! Cons No cons yet............................. Review Source BJ Bronwynn J. Rervationist Hospitality Used the software for: 2+ years ### "Good Product" August 23, 2024 5.0 have used it for over 2 years and love it Pros I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number. Cons I don't really have any complaints. We've been using it for a while and haven't felt the need to switch. Review Source NP Nancy P. Medical Office Manager Furniture Used the software for: 6-12 months ### "LIFE SAVER" August 8, 2024 5.0 It has been great to avoid calls to confirm appts. I know the patients also appreciate it. Pros The multiple options of usage such as text, forms, surveys. Being able to assign messages to certain staff members as well as departments. Cons I honestly do not have a CON at the moment. Review Source LH Linda H. medical assistant Medical Practice Used the software for: 1-2 years ### "Great service!" July 31, 2024 5.0 my experience was great and quick he resolved my problem very quickly Pros The person that helped was very friendly and patient with me. Cons nothing to complain about everything went as well as expected Review Source MS Michael S. Owner Construction Used the software for: 2+ years ### "It just works!" June 13, 2024 5.0 Overall very positive. The service works like I need it to, the customer service is amazing, up-time is great, and changes made seem to be well thought out and well, not just changes for change sake. Pros Ease of set up. Customization. Templates. Zapier compatibility Customer service Cons The worst I can say about it is that I have not found a native dark theme. No big deal as I use Dark Reader Chrome add-on and I love how it looks. Reason for choosing Emitrr Honestly, it was one of your salesmen and technical support team members. He listened to what I needed, and quickly implemented those changes so I could see them before committing. A BIG shout out to him. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) End of service as Zipwhip was bought by Twillo Review Source BR Betsania R. Manager Insurance Used the software for: Less than 6 months ### "Best Messaging Platform Out! Save the time on researching and comparing this is it...!" July 22, 2024 5.0 Pros You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of. Cons So far honesty we can not complain, the team is always a phone call away. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/)[Text Request](https://www.capterra.com/p/167015/Text-Request/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Review Source AP Antoinette P. Front Office Coordinator Staffing and Recruiting Used the software for: 6-12 months ### "Great Service" June 13, 2024 5.0 Pros I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send. These are all time saving services for us. Also, the customer service is amazing! We had a major tech issue that was resolved in less than 3 days. They were very quick, concerned, and professional. Cons Because we have so many past messages and so many phone numbers, it takes a long time for the conversations to populate when searching in all conversations. Review Source MD Molly D. Human Resource Director Hospital & Health Care Used the software for: 1-2 years ### "Very good platform for businesses" May 22, 2024 5.0 Our experience with Emitrr has been very good, no complaints. Pros It's very easy to use and the developers and team have an incredibly efficient and fast response time. Cons I wish you could search all of our conversations for phrases or key words to find important past text messages quicker. Reason for choosing Emitrr Customer Service, their willingness to work with us on features we may be interested in, and price. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) They were not going to be operating anymore. Review Source MW Madison W. Director of Marketing Furniture Used the software for: Less than 6 months ### "Wonderful Experience" June 13, 2024 5.0 AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we've always had. Pros I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn't break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr! Cons Having a bit of trouble migrating our reviews over - but Emitrr is ready & willing to help. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Too expensive, charging us for things we didn't receive, lack of support, and shady contracts Review Source JK Josh K. Grout and Tile Cleaning Consumer Services Used the software for: Less than 6 months ### "We are very happy with this service. " June 7, 2024 5.0 Pros How easy it was to set up, every message has been going out (which was a problem we had with chiirp), everyone has been very helpful, and its super easy to use. Cons Just that there's no way to send reminders for estimates. That would help us a lot, because now i am manually sending them out everyday. Switched from [CHIIRP](https://www.capterra.com/p/232399/CHIIRP/) we noticed that it was very expensive as well as not as reliable. Texts were not going out at the proper times and sometimes not at all with no explanation as to why. Review Source DB Dave B. Owner Construction Used the software for: 6-12 months ### "Excellent texting program" June 12, 2024 4.0 Great team. Fast and reliable texting services keep us in touch with all employees that are working in the field. Pros Real time texting with employees and customers Cons I would like if we could research messages from 3-6 months back faster. Review Source HT Heather T. Branch Operations Manager Medical Practice Used the software for: Less than 6 months ### "Real time communication made simple" June 11, 2024 5.0 Great. One of the best communications tools that I have used. Pros Appreciate that my internal team can see all messages going back and forth between field staff. It enables us to comminate the same message and support one another when even when we are working in different roles. Cons Not being able to set up or add someone to at tag or team when creating the profile. Also would like the ability to upload multiple forms to a secured message. So the user on other end only needs one code to view documents, and so internal staff does not have to combined file first. Switched from [Notifii Track](https://www.capterra.com/p/136495/Notifii/) Functionality and user interface were the major factors. Review Source JM Jaime M. Patient Enrollment Medical Devices Used the software for: Less than 6 months ### "Emitrr, the best app" July 16, 2024 5.0 Pros It is so user friendly! I get to easily message people. Cons At the beginning it looks like a lot. The interface looks kind of messy. Review Source Similar Products Featured