# Page 3 | Emitrr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Emitrr the right Conversational AI Platform solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215815/Emitrr/reviews --- Emitrr 4.8 (146) [View alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Emitrr ## Showing most helpful reviews Showing 51-75 of 146 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use David N. CEO Construction Used the software for: 1-2 years ### "Great for Communicating with Customers via SMS" May 13, 2024 5.0 It's easy to use and great for what I need as a small garage door company Pros Ease of texting to my customers, sending and receiving is fast and stable Easy template build outs for quick texting Cons They are for a lot of industries, but not specific to the home service industry. So that takes away some features that I need. But they are implementing new stuff monthly. Review Source RG Robyn G. Recruiting Manager Insurance Used the software for: 6-12 months ### "Simply the Best" May 24, 2024 5.0 Pros Platform is very easy to use without glitches compared to other SMS platforms I've used. Customer service is quick and efficient! Pricing is great! Cons I can't think of any cons at this point for the product. Review Source IL IDA L. Staffing Director Staffing and Recruiting Used the software for: 1-2 years ### "Great Customer support " May 24, 2024 5.0 its great to get certain aspects of the job done quickly Pros I got a quick response, readily available to help you Cons limited texting characters, so I need to shorten the message at times which causes time lost Review Source AB Alexandra B. Director Staffing and Recruiting Used the software for: 1-2 years ### "Great service!" April 16, 2024 5.0 It has been very good so far. I like using all the available features. Pros Fast and friendly app I love the mass texting option Good with Google reviews Cons I have liked all the features so far. It is all good Alternatives considered [Whippy](https://www.capterra.com/p/10006768/Whippy/) Reason for choosing Emitrr the pricing was better. It was cheaper and easier to use. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) It stopped working and we needed to switch to a new one asap Review Source TD Tracie D. Founding Director Veterinary Used the software for: Less than 6 months ### "HANDS DOWN BEST ZIPWHIP REPLACEMENT for small business" August 16, 2023 5.0 We used Zipwhip until it shut down, and I have to say that after over 30 demos from other companies we finally ended up trying Emitrr. I was mortified to switch from Zipwhip, it was so simple and easy to use. Most of the demos I tried for other companies were either way more complicated than we needed, wickedly overpriced for a small business, did not have a cell phone app extension (crucial for us), or their pricing schemes took a PhD to understand. What is nice about Emitrr is that you can start with just texting if that is your primary need, the other features are on the side panel and out of the way if you don't want to use them initially. The agents I spoke to were intelligent, knew their product, listened to what we needed, and were straightforward. I must have spoken to 30 salespeople of other companies and while many were acceptable, few were exceptional. The transition was fast fast fast and absolutely painless, others told me we would be down anywhere from 48 hours to a week! (most said 48 to 72 hours). We were not down a minute. Pros The transition to Emitrr from Zipwhip was so seamless that it was unbelievable, including our custom templates. They do all the prep work for the transition behind the scenes so there was--in our case--zero down time when we switched. I cannot stress this enough. The user interface is very similar. Customer service is exceptional, absolutely exceptional. There are customizable "folders" you can also assign conversations to, there is an "Open" and "Closed" designation so that messages can be moved over once you have replied so that you can easily see which ones are still pending, you can flag a message with an identifier that you can customize such as "New Client" or "Urgent", you can assign conversations if you have users, (or not!), and initially if you JUST WANT TEXTING they will do this for you. There are internal notes you can write within the conversation on the message board that the client never sees to help communication among staff, and it saves all conversations in the cloud so you can see what a person sent you last time, an automatic conversation history! This is a major advantage over Zipwhip. They also have signable forms, payment options, social media integration and you can also attach .pdf's (multiple pages to a text!!! The client gets them as a "scrollable" document on their phone!!!). You can also send long SMS texts if you need to without getting cut off, for us this is invaluable. Also there is a cell phone app if you need after-hours services! Cons Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. There are work arounds if you are good with .pdf's but it is time consuming. Also when these are printed, currently the photos are not included. The button labeled "send" should say "compose or write", this has confused a few employees until you get used to it. Finally, it is quite a bit more expensive than what we had in the budget for texting but at least we are extremely pleased with the service and see how we can use it more fully in the future. Reason for choosing Emitrr Emitrr made it easy. While Pet Desk was our close second choice, they did not have a mobile phone app and since we do after hours messaging for emergencies as well as our employees carrying their own phones around our large building...this was crucial for us. We did not love the price or the overwhelming features of Text Request (they need to have a downscaled version), and we did not like their user interface. Podium is NOT priced for a small business. Simple Texting was a good option but their pricing scheme was a bit confusing. Vitus Vet did not have the features we needed and told us we would be down a long time during the transition. Google Texting was a consideration. Review Source NB Nancy B. Office Administrator Hospital & Health Care Used the software for: Less than 6 months ### "New Customer Review" October 18, 2023 5.0 My overall experience with Emitrr is so far excellent - great responsive customer service and extremely helpful Pros The feature that I like the most is the ability to assign messages to specific individuals but also see who is responding to certain topics Cons The VIOP does not have the greatest connectivity as I would like. Reason for choosing Emitrr Most needed options Review Source JR Jamie R. Director of IT Government Administration Used the software for: Less than 6 months ### "A great texting system with excellent customer support" March 30, 2023 5.0 \[sensitive content hidden\] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization. Pros There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis Cons Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you! Reason for choosing Emitrr The interface, the pricing, and the api access. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was bought out and at EOL. We looked at dozens of alternatives and then found Emitrr. It was a perfect fit for us, with a smooth transition as far as the interface. The pricing was good and they are able to work within our government requirements for invoicing and payment. Review Source JM Jennifer M. General Manager Real Estate Used the software for: Less than 6 months ### "Lockout Music Studios " January 26, 2023 5.0 Overall we have had a great experience so far. We are on this platform continuously for 10 hours each day, so the functionality and efficiency is really important for us to keep our business running smoothly. There was definitely a transitional learing curve, and a few bugs we are waiting to be worked out on the back end, but overall it is great! :) Pros Our favorite features are the ability to assign conversations and to close them. This keeps everything so organized with such a large amount of messages coming in all day. Cons There are some tweaks that we would like to see, just little bugs worked out here and there, but every time we mention something, it is quickly fixed or we are told that it is in the works of being fixed, so the developers are really on it to make sure that this product meets the needs of its users. Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing Emitrr It did not have the features that we were looking for. Review Source Jarod C. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Love Emitrr!" April 10, 2024 5.0 Pros Support and intuitive design. Never have to train staff. Cons I want them to offer more services so I can cut my other vendors. Review Source BD Brandon D. Owner / CEO Consumer Services Used the software for: 2+ years ### "Great product and great customer service" August 25, 2023 5.0 Pros The ability to have a mostly all in one tool for messaging, phone, reviews, etc. Cons I can't think of anything major. They are constantly making improvements and listening to their customers. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) DialPad's didn't have all the features we were looking for in a product. Review Source MK Michael K. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Emitrr is a great choice for nonprofit organizations" April 26, 2023 5.0 One of the things that sets Emitrr apart from other services we considered is the amazing customer service. When we had trouble setting up a text campaign, three of their employees helped us, and their whole team worked very hard and very quickly to solve the problem and implement the campaign. Every question I asked was answered. They really went out of their way to be helpful and kind. This was especially comforting to me as a new user without much technical knowledge. I felt/feel that they are always willing and ready to go out of their way to serve their customers. I highly recommend them. Pros The dashboard is simple and easy to use. The tools contained therein opened up a whole new world of communication to our medium-sized nonprofit organization. We just started using it, but were able to reach so many people directly, which we haven't been able to do before. We will also be using it for student communication, which we are very excited about. I also love how we are able to interact with our constituents much more easily. Cons I can't think of any at this time... so far it is very easy to use. Review Source SW Stanley W. Network Admin Government Administration Used the software for: 1-2 years ### "Emitrr is The Right Choice !" July 10, 2023 5.0 Pros Great Company , Confident , Relentless . will defiantly get Job Done. Excellent Customer Service . Cons Nothing , its Like they Built a Product just for Us ! Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZIPWhip was Acquired by another Company. Who changed Thier business Model. Forcing us to Change. Review Source ZG Zach G. Franchise Owner Staffing and Recruiting Used the software for: Less than 6 months ### "A Powerful Business Tool to Engage with Customers" November 17, 2022 5.0 Pros I like the willingness of Emitrr to take suggestions and quickly turn them around into product features. They are constantly evolving the product and making it better by the day. Cons The only issues we have encountered have been address by the development team. We have had some issues with our data that was imported, but not major enough to impact business. Alternatives considered [Text-Em-All](https://www.capterra.com/p/123478/Text-Em-All/) Reason for choosing Emitrr Suggestions from other franchise owners and the demo provided showed us all we needed to know. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was nearing EOL. Emitrr has been a great replacement. Review Source Carmela L. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent Software" February 4, 2022 5.0 My clients have had better patient engagement using review requests and survey requests. Also, the Emitrr representatives are incredibly helpful and always willing to help. Pros I like that it has helped get a lot of my client new reviews. Every client who has this software has gotten positive reviews. Cons I would like training clips for the software. I would like to be able to look at videos if I forget how a certain feature works or how to better explain it to my clients and team members. Review Source Response from Emitrr February 22, 2022 Thank you so much for your review, Carmela. It's a pleasure working with you. Cristobal M. Business owner Consumer Services Used the software for: 1-2 years ### "Great software" November 15, 2021 5.0 Pros Great tool for helping me streamline my cleaning business. I like the quote follow up feature and the review request. My experience with the software is being great 👍 Cons I like everything about the software, I don't think there's anything I don't like Switched from [NiceJob](https://www.capterra.com/p/142037/NiceJob/) Is more affordable and has better features Review Source Response from Emitrr February 22, 2022 Thank you for the review, Cristobal. It's been a pleasure working with you. TS Tammy S. Service Manager Staffing and Recruiting Used the software for: 6-12 months ### "wonderful product and service" July 27, 2023 5.0 Pros ease of use part of our daily interactions Cons no cons!!! Everything is great to use. Would recommend to all who need this product Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) zipwhip was ending Review Source CH Chloe H. Operations Manager Staffing and Recruiting Used the software for: 6-12 months ### "Best and more to come! " July 18, 2023 5.0 Pros What I like most about Emitrr is the customer support and constant willingness to update and change to our business needs. Cons The email campaigns could be more like the text campaigns. But I'm sure those updates are coming! Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Pricing and ease of use. Review Source RK Rutika K. Office Management Health, Wellness and Fitness Used the software for: 2+ years ### "Great platform for dental office " September 22, 2022 5.0 Great professional team of people willing to go above and beyond to make the platform as useful and customizable to your office. They listen to your concerns and try to understand the processes to make the best out of the software. There are flaws and bugs here and there but they’re quick to fix any issues. Great customer service. I’ve been recommending Emitrr to all our dental colleagues. Pros Automated response; customizable features to your needs; always evolving and improving adding more services. Cons Technical issues with automation Dentrix integration Review Source DJ Daniel J. Owner Construction Used the software for: Less than 6 months ### "Best customer service and great software! " August 24, 2022 5.0 Pros \[SENSITIVE CONTENT\] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go. Cons The yeam keeps improving constantly so I am sire they will have all the features necessary. Alternatives considered [CHIIRP](https://www.capterra.com/p/232399/CHIIRP/) Reason for choosing Emitrr The people at Emitrr seemed honest and willing to work and listen to my needs Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Needed more functionality for customer engagement. Review Source Response from Emitrr August 25, 2022 Thank you so much Daniel. Its been a pleasure working with you and implementing your feedback EM Elizabeth M. General Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Amazing Service" May 11, 2023 5.0 I have been very pleased with this platform. The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature. Pros Their customer service team is incredible. I've received answers to all of my questions within 24 hours of submitting my request. Cons Not Applicable - We are happy with the platform. Reason for choosing Emitrr Honestly - the team. They were consistent in touching base, knowledgeable in their presentation, and passionate that they could provide a platform that would serve my needs. Review Source EC Evan C. Director of Patient Engagement Mental Health Care Used the software for: 1-2 years ### "Emitrr " October 4, 2021 5.0 We have been using them for over a year now and we love it! They listen to customer feedback and the platform is always evolving. In behavioral health having the capability to respond to patients in time is most important and Emitrr has really changed the patient experience for us. We've seen a huge uptick in conversion with their texting capabilities. Pros The responsiveness by the Emittr team. If it did not have the capabilities, their team built them immediately. They are the most responsive team I've ever worked with. Cons The thing I like the least is that we didn't find them sooner. Review Source Response from Emitrr November 5, 2021 Thanks a lot, Evan for your feedback. Its been a pleasure working with you and the team. JO Juan O. Assistant Administrator Hospital & Health Care Used the software for: 1-2 years ### "Price and Support" August 10, 2023 5.0 Pros Easy to use and most all patients like the ease of communication via text and the quick replies to the text. Cons Small glitches but Support is super fast ant taking care of the issue and explaining what happened. Reason for choosing Emitrr Price and the program was easy to learn and set up. Review Source MM Mike M. Principal Human Resources Used the software for: 6-12 months ### "Best value with extraordinary service" June 27, 2023 5.0 I became aware of a Emitrr through the staffing company that I’m involved with and I’ve just recently converted my electric bike shop to them as well. For nearly equal functionality, I’m saving more than $100 per month and the service has been extraordinary. Can reach someone nearly immediately, and would highly recommend to anybody else searching for this type of product. Pros It is a feature-filled product, comparable with everything else in the industry, but with a high level of service and customization at a great price. Cons Nothing to provide here. My experience has been stellar. Reason for choosing Emitrr Price and service Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Monthly cost and service levels Review Source JM Joanne M. Employment Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Very useful tool" March 15, 2024 4.0 It was an easier transition than I thought it would be. There are a lot of bells and whistles that we don't use like scheduling calls. (I'm sure I'll be using that as our business expands.) Overall it is a good tool is very useful. Pros The ease of use so far, I'm still getting used to it. Cons The process for Mass texts is lengthy; it should be shortened. Having to enter contacts one at a time is time consuming. (I may be doing it wrong). Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) ZipWhip went out of business at the end of 2023. Review Source SG Stephanie G. Intake Specialist Staffing and Recruiting Used the software for: Less than 6 months ### "Emitrr is user-friendly, an intelligent design " April 19, 2023 5.0 Positive! What a great, user-friendly design. Pros I love how simple the design is. Everything is very intuitive and easy to navigate. I appreciate that everyone in our office can see the messages that are sent, and that they can even be assigned to certain parties. We are able to work more quickly and efficiently due to this, if someone sees the text come in first, they can handle the response immediately. Cons The only complaint I have is that the yellow color does not contrast very much with the white, so sometimes it is a strain for my eyes to make out. It is a small problem though, as I do enjoy the bright color. Review Source Similar Products Featured