# Emitrr Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Emitrr the right Conversational AI Platform solution for you? Explore 149 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215815/Emitrr/reviews --- Emitrr 4.8 (149) [View alternatives](https://www.capterra.com/p/215815/Emitrr/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Emitrr Ease of use 4.8 Customer Service 5.0 ## Pros and Cons in Reviews AP Antoinette P Front Office CoordinatorStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and have multiple templates ready to send.“ June 13, 2024 PB Patrick B Director, Product ImplementaitonHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “From onboarding, training, support, ease of use, price - changing any application is risky and often painful. “ May 6, 2026 TS Todd S COOMedical Practice, 11 - 50 employeesUsed the software for: 6-12 months. “It's streamlining my front desk workflows. “ June 2, 2026 Mm Miriam m hr coordinatorHuman Resources, 501 - 1,000 employeesUsed the software for: More than 2 years. “sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again“ February 4, 2025 MO Mindy O PresidentHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. “ August 19, 2024 TD Tracie D Founding DirectorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select just the current conversation, it will pull up all of a client's previous interactions with you. “ August 16, 2023 TB Thomas B Director, LeaguesSports, 51 - 200 employeesUsed the software for: 1-2 years. “Our business has many segments that reach different customers, so its nice to be able to segment them out and send quickly.“ September 9, 2024 MS Michael S OwnerConstruction, Self-employedUsed the software for: More than 2 years. “The worst I can say about it is that I have not found a native dark theme.“ June 13, 2024 ## Showing most helpful reviews Showing 1-25 of 149 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Randy P. Broker/Owner Real Estate Used the software for: 1-2 years ### "Big Emitrr Fan! " September 7, 2022 5.0 Dedicated team of professionals; always willing to go above and beyond to help customers. Great product and looking forward to all their updates and improvements they are rolling out. Pros Ease of use.. SMS templates.. chat bot feature.. call recordings Cons Settings UI could be a bit more user friendly.. but not hard to learn Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Emitrr Support was great and they really worked with my to customize services to what I needed. Review Source BC Ben C. CEO Health, Wellness and Fitness Used the software for: 1-2 years ### "Amazing Texting Platform and Customer Service" January 9, 2025 5.0 Amazing customer service and very quick set up time for new accounts. Easy to use system for both staff as well as customers/patients Pros The program is very easy to use. And the support is AMAZING. \[sensitive content hidden\] and \[sensitive content hidden\] are super responsive (as is everyone else) and very helpful if you need any assistance. Don't think I have ever had to wait even an hour for an email reply, which was not urgent. This is my second company I am suing them and would not look for any other texting platform Cons Nothing here to mention, I actually have zero complaints about the program or the customer service Alternatives considered [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing Emitrr Ease of use, cost, and help with the new DCL compliance factors Review Source KH Kaitlin H. Medical Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great Service, Highly Recommend" May 12, 2022 3.0 Pros this is an easy software to navigate while using other screens Cons it lags when I am trying to reach a patient I cannot instantly hear them and they cannot hear me which causes them to eventually hang up. Review Source RR Rick R. MANAGER Music Used the software for: 1-2 years ### "Great product, great service." October 7, 2024 5.0 Very positive from our first meet to the most recent questions we had. Pros they are such easy people to work with, the pricing is great, and the product works seamlessly for us. Cons We don't have a single issue with Emitrr despite users of all different skill levels. Alternatives considered [Eligo](https://www.capterra.com/p/239355/Eligo/) Reason for choosing Emitrr they had the best customer service, and they had the easiest transition Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Did not like that Zipwhip was bought by Amazon Review Source SS Sarah S. Office Manager Hospitality Used the software for: 1-2 years ### "Happy Business" September 9, 2024 4.0 They have been wonderful in helping with our issues and making sure we understand how to use the program! Any time there are issues we can easily reach out and get an answer or have them look into the issue Pros I like all our calls and texts and voicemails are easily accessible and easy to find Cons I wish there was an easier/quicker way to see missed calls if the caller doesn't wait for it to go to voicemail Review Source TB Thomas B. Director, Leagues Sports Used the software for: 1-2 years ### "Tom Blackwell review for emitrr" September 9, 2024 5.0 The customer service team is truly top notch, the product has been very well received by our team members, and its very easy and quick to use. Overall its been a perfect experience. Pros Emitrr is extremely easy to use. Our business has many segments that reach different customers, so its nice to be able to segment them out and send quickly. Cons I do not have any cons, I have been using it for a year now and literally it has accomplished everything I was hoping that it would. I would recommend it to anyone. Switched from [EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) They had pretty bad UI and communication I felt. Review Source LM Lori M. Owner Staffing and Recruiting Used the software for: 2+ years ### "Responsive and adaptability of service" October 28, 2025 4.0 Positive, adaptive and responsive. Best asset is that you actually get someone to call or email you back. Very responsive and if something you don't like about the system, they work with you to fix. Pros Responsiveness and adaptability-if something not working, they quickly work to not only resolve but adapt the system to accommodate. Cons Glitches - occasionally experience a glitch in the system. ex. scheduled email doesn't send. But to company's credit, promptly respond, work to correct and make right with us. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) went out of business and shopped the market Review Source PR Paula R. owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "Emitrr ~ a great messaging app!" April 2, 2025 5.0 ABSOLUTELY AMAZING experience! Emittr has allowed such a better experience between our employees & our customers. Pros We've been using Emitrr for both businesses for over a year now - it's AMAZING!! Was super easy to set-up, the few times we've needed customer support was quickly addressed. \[sensitive content hidden\] was our rep today & she was extremely helpful with our questions. HIGHLY RECOMMEND!! Cons We have not ran into any cons with Emittr. The couple of times we addressed something, their customer service was thorough & they fixed what we asked about. Review Source NE Nicole E. Professional Cleaner and Organizer Hospitality Used the software for: Less than 6 months ### "SMS marketing works Emitrr will turn leads to sales!" June 2, 2025 5.0 We have success with SMS marketing and the review feature that allows us to manage all our reviews from different platforms in one place. Pros Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish! Cons Emitrr has lots of features but there isn’t any tutorial on these, that would be beneficial to new users. Review Source SP Sarah P. Administrative Assistant Religious Institutions Used the software for: Less than 6 months ### "Very Helpful" October 21, 2025 4.0 It’s been an overall good experience. It’s a little pricier than expected. But it’s extremely convenient for sending out mass texts. The staff sometimes has a slow response time but they’re overall very thorough and helpful in their responses. It’s a pretty straight forward service. Pros I like the simplicity of it. It gets the job done well. Additionally, the employees are very friendly and helpful. Cons The credit system isn’t explained very well in the beginning. We assumed that it was always 1 credit per text. That is not the case. It seems credits are eaten up very quickly and can get very pricy. We wish it would have been made clearer. Review Source JR Jamie R. Director of IT Government Administration Used the software for: Less than 6 months ### "A great texting system with excellent customer support" March 30, 2023 5.0 \[sensitive content hidden\] are the people we have been dealing with and they are super professional and very committed to helping us become successful. I have worked with lots of software, SaaS, and support teams over the years and I can honestly say that Emitrr has a top-level team in place. very responsive to our needs, which are probably somewhat unique in that we are a local government helping Children a nd families in our community. We serve an area of 1.4 million people, so texting is an important part of our outreach. I highly recommend Emitrr to any organization. Pros There are several things I like about Emitrr: 1) they have built a powerful, easy to use web interface. 2) The onboarding of our staff and contacts was excellent 3) Any issues we have had were addressed immediately and professionally by Emitrr staff 4) they are improving the product on an ongoing basis Cons Nothing bad to say about Emitrr. For a government agency of 45 staff and about 14 additional staff at our Family Resource Centers, texting thousands of people every month is a complicated process in itself. Emitrr has worked with us closely to iron out any issues we have had. Thank you! Reason for choosing Emitrr The interface, the pricing, and the api access. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) Zipwhip was bought out and at EOL. We looked at dozens of alternatives and then found Emitrr. It was a perfect fit for us, with a smooth transition as far as the interface. The pricing was good and they are able to work within our government requirements for invoicing and payment. Review Source MD Molly D. Human Resource Director Hospital & Health Care Used the software for: 1-2 years ### "Very good platform for businesses" May 22, 2024 5.0 Our experience with Emitrr has been very good, no complaints. Pros It's very easy to use and the developers and team have an incredibly efficient and fast response time. Cons I wish you could search all of our conversations for phrases or key words to find important past text messages quicker. Reason for choosing Emitrr Customer Service, their willingness to work with us on features we may be interested in, and price. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) They were not going to be operating anymore. Review Source MW Madison W. Director of Marketing Furniture Used the software for: Less than 6 months ### "Wonderful Experience" June 13, 2024 5.0 AWESOME. I would recommend to anyone looking for a messaging platform. Especially love having a text friendly retail number that is the SAME as the number we've always had. Pros I LOVE Emitrr. The support you get is wonderful, the app is easy to use and they have been incredibly responsive. As a small business, we needed a messaging platform that wouldn't break the bank and this meets all our needs (and then some) without making us feel overwhelmed. We came from Podium (had a terrible experience with them) and feel so valued at Emitrr! Cons Having a bit of trouble migrating our reviews over - but Emitrr is ready & willing to help. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Too expensive, charging us for things we didn't receive, lack of support, and shady contracts Review Source AB Alexandra B. Director Staffing and Recruiting Used the software for: 1-2 years ### "Great service!" April 16, 2024 5.0 It has been very good so far. I like using all the available features. Pros Fast and friendly app I love the mass texting option Good with Google reviews Cons I have liked all the features so far. It is all good Alternatives considered [Whippy](https://www.capterra.com/p/10006768/Whippy/) Reason for choosing Emitrr the pricing was better. It was cheaper and easier to use. Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) It stopped working and we needed to switch to a new one asap Review Source DJ Daniel J. Owner Construction Used the software for: Less than 6 months ### "Best customer service and great software! " August 24, 2022 5.0 Pros \[SENSITIVE CONTENT\] and the team have been super attentive and try to accommodate all of my company's needs. They keep improving the software and add features upon demand. The software on the computer has all the features and the mobile has slightly less, so definitely recommend using it on the computer as an admin, but has all the features needed on mobile if you are on the go. Cons The yeam keeps improving constantly so I am sire they will have all the features necessary. Alternatives considered [CHIIRP](https://www.capterra.com/p/232399/CHIIRP/) Reason for choosing Emitrr The people at Emitrr seemed honest and willing to work and listen to my needs Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Needed more functionality for customer engagement. Review Source Response from Emitrr August 25, 2022 Thank you so much Daniel. Its been a pleasure working with you and implementing your feedback JS Jenna S. Pest Control Business Owner Consumer Services Used the software for: Less than 6 months ### "Emitrr makes it easy for our team to communicate with our customers via text messages." March 22, 2023 5.0 In a world where people rarely answer phone calls, texting through Emitrr allows for effective and efficient communications with our customers. I cannot imagine operating our business without it! Pros Emitrr makes it easy for our team to communicate with our customers via text messages. We love that everyone has access to see and respond to customer communications. We use it in the office daily and our technicians also use the app in the field so that all communication comes from the office number and customers do not get their personal phone numbers. Cons I cannot think of any cons with Emitrr. When we have had any issues or questions their customer support team has been quick to get us an answer! Alternatives considered [One Talk](https://www.capterra.com/p/268546/One-Talk/) Reason for choosing Emitrr More sophisticated features and better fit for the functions we wanted. Switched from [Podium](https://www.capterra.com/p/164285/Podium/) Emitrr offered more options for a much more affordable price Review Source BJ Bronwynn J. Rervationist Hospitality Used the software for: 2+ years ### "Good Product" August 23, 2024 5.0 have used it for over 2 years and love it Pros I like that I can use it on the phone as well as my computer. I can call guests and owners from my cell using my work phone number. Cons I don't really have any complaints. We've been using it for a while and haven't felt the need to switch. Review Source BR Betsania R. Manager Insurance Used the software for: Less than 6 months ### "Best Messaging Platform Out! Save the time on researching and comparing this is it...!" July 22, 2024 5.0 Pros You have it all integrated into one platform, the signatures, the amount of characters, you can attached files, send photos. You are able to create and send forms. Unlimited amount of things we can use and take advantage of. Cons So far honesty we can not complain, the team is always a phone call away. Alternatives considered [Textedly](https://www.capterra.com/p/150912/Textedly/)[Text Request](https://www.capterra.com/p/167015/Text-Request/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[EZ Texting](https://www.capterra.com/p/145848/Ez-Texting/) Review Source NB Nancy B. Office Administrator Hospital & Health Care Used the software for: Less than 6 months ### "New Customer Review" October 18, 2023 5.0 My overall experience with Emitrr is so far excellent - great responsive customer service and extremely helpful Pros The feature that I like the most is the ability to assign messages to specific individuals but also see who is responding to certain topics Cons The VIOP does not have the greatest connectivity as I would like. Reason for choosing Emitrr Most needed options Review Source Carmela L. Account Manager Marketing and Advertising Used the software for: 6-12 months ### "Excellent Software" February 4, 2022 5.0 My clients have had better patient engagement using review requests and survey requests. Also, the Emitrr representatives are incredibly helpful and always willing to help. Pros I like that it has helped get a lot of my client new reviews. Every client who has this software has gotten positive reviews. Cons I would like training clips for the software. I would like to be able to look at videos if I forget how a certain feature works or how to better explain it to my clients and team members. Review Source Response from Emitrr February 22, 2022 Thank you so much for your review, Carmela. It's a pleasure working with you. TS Tammy S. Service Manager Staffing and Recruiting Used the software for: 6-12 months ### "wonderful product and service" July 27, 2023 5.0 Pros ease of use part of our daily interactions Cons no cons!!! Everything is great to use. Would recommend to all who need this product Switched from [Zipwhip](https://www.capterra.com/p/165106/Zipwhip/) zipwhip was ending Review Source VR Verified Reviewer CFO Hospital & Health Care Used the software for: 6-12 months ### "Great HIPAA compliant patient engagement and scheduling tool" June 4, 2024 5.0 Excellent product with great customer service Pros Automatic translations to other languages, desktop and app interface, ease of use Cons Nothing, its great. There are no issues. Review Source EM Elizabeth M. General Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Amazing Service" May 11, 2023 5.0 I have been very pleased with this platform. The site is easy to use, the Emitrr team is incredible, and we are able to save time on communicating with applicants by taking advantage of the platform's conversation feature. Pros Their customer service team is incredible. I've received answers to all of my questions within 24 hours of submitting my request. Cons Not Applicable - We are happy with the platform. Reason for choosing Emitrr Honestly - the team. They were consistent in touching base, knowledgeable in their presentation, and passionate that they could provide a platform that would serve my needs. Review Source DB Dave B. Owner Construction Used the software for: 6-12 months ### "Excellent texting program" June 12, 2024 4.0 Great team. Fast and reliable texting services keep us in touch with all employees that are working in the field. Pros Real time texting with employees and customers Cons I would like if we could research messages from 3-6 months back faster. Review Source JG Jason G. Director of Marketing Building Materials Used the software for: Less than 6 months ### "Emitrr is a winnrr!" May 10, 2023 5.0 I can’t say enough good things about Emitrr. In a short time it has had a noticeable impact on our business. Pros So very easy to use and to train our teams. Tons of features for the price. Tremendous value! Cons Can feel like a work in progress but when I reach out to them they are so quick to respond and start working on new features. Reason for choosing Emitrr Significantly less expensive. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.