--- title: "InMyTeam Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is InMyTeam the right Home Health Care solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215860/InMyTeam/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- InMyTeam 4.6 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of InMyTeam Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews SC Sobeyda C Director of NursingMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “From a clinical perspective, I appreciate the ability to manage patient assignments, scheduling, documentation, care coordination, and communication within one platform.“ June 2, 2026 TL Tonia L Business Development ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Some security features, which are still good, but caused some issues in the beginning especially the QR code to clock inbeing out of range.“ November 11, 2025 IA Iris A IntakeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently.“ February 16, 2026 AC Antonette C Patient Care CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “so an aide that could potentially be available, it shows shes full and i would have to pull her up to see but when we're talking about 50+ caregivers, that is too much.“ February 6, 2026 AH Amaya H Administrative AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It is an amazing upgrade from paper charting and manual billing/invoicing for our clinical staff and billing staff.“ February 6, 2026 JQ Justine Mark Q Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “What I least like is that it logs out immediately, disrupting my work and causing frequent frustration.“ February 5, 2026 CB Cecelia B Operations SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Being able to delete mass amounts of shifts at once comes in handy as some caregivers need weeks off for things.“ February 16, 2026 BC Beatriz C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning.“ October 1, 2025 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IA Iris A. Intake Health, Wellness and Fitness Used the software for: 2+ years ### "Recommendation from IN MY TEAM" February 16, 2026 5.0 My overall experience with the IN MY TEAM app has been very positive. I have been working with it for over a year, and it has proven to be very convenient and flexible. The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently. It is highly recommended for HHA agencies, from small agencies that are just starting out to large companies with many years of experience. It allows us to schedule shifts perfectly, which greatly improves and streamlines our billing processes. The support provided is also very accessible and reasonable in cost. All of this helps us provide better care to our patients, which is the primary goal of our HHA agency. Pros It's a very easy-to-use app, very convenient to use, and it covers all the basic services for HHA agencies. Cons I believe it should allow more options to customize cases, that is, to be able to create more folders within patients, to subdivide their information. Review Source DM Diana M. HHAs, CNAs coordinator Human Resources Used the software for: 2+ years ### "InMyTeam Satisfaction" February 16, 2026 5.0 Customer support has been responsive and helpful. Questions are answered promptly, and the team takes time to ensure you understand how to use the features effectively. They genuinely seem invested in client success. Pros InMyTeam delivers strong value for the price. For home care agencies and small care businesses, it combines scheduling, payroll, billing, and caregiver management in one platform, which reduces the need for multiple systems. The time savings alone justify the investment. Cons There is a slight learning curve when first setting up the system, and some advanced customization options could be expanded. For example, as a coordinator, I would like the option to create folders or custom groups to better organize caregivers or clients. Being able to filter people based on specific criteria (such as availability, certifications, location, or status) and then add them into designated folders would make management more efficient and streamlined. This would help when coordinating shifts, tracking specific teams, or organizing staff for particular cases. Review Source CM Carrie M. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Care Team Leesburg" February 5, 2026 1.0 Not impressed have had many "challenges". Staff is still able to clock in out even when not in a window Pros Schedules roll over easy to move visit from one day to another. Not enough to fill box requirements. Cons To many to list. Keep being told good question will get back to you but dont. Cant add e/o to master schedule. Cant be notified when field staff send message. Reports i need. Focuss seems more medicare and we are not a medicare co. Review Source Response from InMyTeam February 10, 2026 Hi Carrie, I'm sorry about your experience. We tried several times to reach you, but got no response. We would love to have a constructive conversation. Best Regards SC Sobeyda C. Director of Nursing Medical Practice Used the software for: 1-2 years ### "Strong Clinical Coordination & Home Health Management Platform" June 2, 2026 5.0 Overall, my experience with InMyTeam has been positive from a clinical standpoint. The platform supports patient care coordination, scheduling, documentation, and team management within the home health setting. While there are opportunities to improve usability and workflow simplicity, it provides practical tools that help clinicians and agencies manage patient care delivery effectively. Pros From a clinical perspective, I appreciate the ability to manage patient assignments, scheduling, documentation, care coordination, and communication within one platform. It supports continuity of care, interdisciplinary collaboration, and clinical oversight in home health operations. Cons Some documentation workflows and navigation features could be more intuitive and efficient for clinicians working in the field. Streamlining certain clinical processes could help reduce administrative burden and improve workflow. Review Source TM Tamiko M. DIRECTOR Hospital & Health Care Used the software for: 1-2 years ### "GREAT SOFTWARE" May 28, 2026 5.0 OVERALL, MY EXPIERENCE HAS BEEN GREAT. THE SOFTWARE HAS MADE OUR BACKOFFICE RUN MUCH EASIER. HIGHLY RECCOMMEND Pros CUSTOMER SERVICE IS TOP TIER. SOLUTION BASED COMPANY ALWYS AVAILABLE TO SOLVE ANY ISSUES OR HELP, SOFTWARE HAS SO MUCH TO OFFER IN ORDER TO KEEP COMAPNY IN COMPLAINCE. Cons I WOULD LIKE TO SEE QUICKBOOKS INTEGRATED TO MAKE PAYROLL EASIER. ALSO, INTEGRATING BACKGROUND CHECKS WOULD HELP. Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) OFFERED MORE IN SOFTWARE. BETTER OPTION. Review Source DW Danny W. Chief Human Resources Officer Hospital & Health Care Used the software for: 1-2 years ### "IMT is awesome!!!!!" February 5, 2026 5.0 10/10. It took some time to learn the system and get good at it. But it was easy to learn and it helps my job every single day. Pros It is very easy and convenient!!! Makes scheduling visits easy. Communication is perfect and flawless. Cons My employees complained about getting missing documents when documents weren’t missing. But the issue was fixed very fast. Switched from [AxisCare Home Care Software](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Needed a more fluid system to work with. Review Source Response from InMyTeam February 10, 2026 Danny, Thanks for being a loyal customer and for your review. Cheers MM Myrna M. Office Mananager - Clearwater Office Hospital & Health Care Used the software for: 1-2 years ### "A schedulers opinion" February 5, 2026 4.0 I welcome it. It is not too complex. We have our operations manager that works with IMT to update system to fit our needs for maximum use. Pros With In My Team we are able to put the services under one scheduled visit. You can also schedule recertifications every 60 days in advance for a long period of times. It is also great for payroll accuracy. Cons I don’t like that the episodes that we are in for each patient is not easily visible. Originally we could not upload the care plans under care plans but since then, IMT has made it to where it is now possible. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) It was mostly due to Cost and efficiency. Review Source Response from InMyTeam February 10, 2026 Thanks, Myrna, for your review. Cheers SA SUSY A. Administrator Hospital & Health Care Used the software for: 1-2 years ### "In My Team: A Valuable Tool for Managing HHA Compliance and Improving Business Operations" May 28, 2026 5.0 Overall, my experience has been good, especially because whenever I have had any questions, your staff has assisted me and explained everything clearly. Also, all of my employees feel comfortable using your application on their different devices. Pros I like In My Team because it is an easy-to-use system and it covers everything we need in home health care Cons I haven't really thought about it; I think I like everything about it. Although, perhaps, they could offer annual training on topics such as reconciliation and billing management. Review Source MH Melanie H. Front Desk Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Stronger Together A Focused Platform for Purposeful Team Growth" February 16, 2026 5.0 When teams are active, the environment can feel motivating and encouraging. My experience has been very good; I haven't had any problems with the application. Pros It centers around the idea of having a team people who actively support your goals, growth, or challenges. That shifts the dynamic from passive scrolling to active encouragement. Cons I honestly can't find anything wrong with it. The biggest drawback is that the experience depends heavily on how active your team is. If engagement drops, the platform can quickly feel quiet or stagnant. Unlike large social networks where there’s always content flowing, InMyTeam’s smaller-circle model means momentum is fragile. Review Source RMF Roxie Mae F. Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Streamlining Work Made Easier" February 6, 2026 4.0 Overall, my experience with IMT has been positive. The platform is easy to navigate and has greatly helped streamline our workflows, improve coordination, and keeps everyone aligned with updates and changes. Pros IMT is super easy to use and keeps everything organized in one place. Communication is seamless, the support team is quick and reliable, and the regular update makes it easy to stay aligned on top of things Cons One limitation is the lack of a.built in feature to track authorizations based on visits used. Having this functionality would make it easier to monitor utilization and manage authorizations more efficiently. Review Source AM Anibal M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Complete and Affordable" November 10, 2022 4.0 The customer service is great. They really care about helping the client. Specially with startups, they always try go go above and beyond to make sure you are up and running. Pros Coordination Plus (safe lots of time when trying to cover a shift last minute)On-line applicant tracking (very unique )Customizable automations Cons The Dashboards could use some improvement Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing InMyTeam Better Price, they have the Coordination and on-line application features that the other software do not have. Review Source SR SISSY R. Billing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "OFFICE MANAGER BILLING" April 1, 2024 5.0 Pros BILLING IS MUCH EASIER. I DONT HAVE TO GO BACK AND FORTH Cons NONE. IMT HAS IMPROVE THE LAGING IN THE SYSTEM. THEY ARE CONTINUING TO UPDATE THE SYSTEM Review Source Response from InMyTeam May 9, 2025 Thanks Sissi, Your review means the world to us. Cheers JE Jeannette E. Registered Nurse Health, Wellness and Fitness Used the software for: 6-12 months ### "InmyTeam Review" May 29, 2026 5.0 Overall this is a great app. The app is very easy to navigate. It is also very user friendly. Over easy. Pros I like that it’s very user friendly. The app is also easy to navigate. It updates very quickly with changes. Cons I don’t like that you can’t see many options for open cases. It may not be a app issue and may be how the company enters the information. Review Source WK William K. Home Health Aide Hospital & Health Care Used the software for: Less than 6 months ### "A wonderful tool." February 16, 2026 5.0 Overall I think the InMyTeam app is wonderful all the needed information for a patient is readily available and easy to access. Pros What i like most about InMyTeam is its ease of use. The ability to use an app instead of having to continuously fill out paperwork is a real blessing. Cons The only thing i dislike is the geo tagging, which i do understand the need for, i just feel trust in the employee whos using the app to be where they are supposed to be and with their patient should be under less scrutiny. Review Source MF Maritza F. Medical Collector Financial Services Used the software for: 2+ years ### "It's really helpfully." October 1, 2025 5.0 Pros COSTUMER SUPPORT EXCELLEN, FRIENDLY, HELPFULLY Cons ummm I really love the system and the team support. I think the unbill process could be best. ... Review Source JMQ Justine Mark Q. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "It's a good day to work with my team in In My Team! " February 5, 2026 4.0 Using In My Team is straightforward and informative, although it might have frequent logouts, I still like how they do it with the reports Pros What I like most is that the reports are comprehensive, easy to access, and user-friendly. Plus points to the programmers! Cons What I least like is that it logs out immediately, disrupting my work and causing frequent frustration. Review Source LP Lucia P. Front desk Hospital & Health Care Used the software for: Less than 6 months ### "Reliable and easy " October 1, 2025 4.0 It’s nice and refreshing to have an app reliable and new user friendly, especially with older users it’s easy. Pros It’s reliable and easy to use, it holds information well and very organized without being too complex. Cons It’s hard to get access to codes and authentication messages but with a few tweaks it’s helpful for everyday use Review Source II Isaac I. APRN Health, Wellness and Fitness Used the software for: Less than 6 months ### "214 Form day to day use" October 1, 2025 4.0 Not phone friendly for the day in and day out 214 form completion and submission. The screen cant capture the form in its entirety Pros It shows the breakdown of shifts, though dies not update new entries of new shifts assigned in short notice Cons The 214 form is very extensive for tge concise information it gathers Not been able to connect to clock in an out from the site. Review Source HF Hilda F. ADM Hospital & Health Care Used the software for: Less than 6 months ### "Great costumer service " September 29, 2025 5.0 Ours company has a Great experience so far with the program . We are happy with the results and we are looking forward to working with the program team. Pros I personally think that the Costumer service is the strongest part of the In My Team . I have a great experience with \[sensitive content hidden\]. Cons Training is the most important part of a program I personally believe in this area the company to improve Review Source DD David D. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Awesome Program" February 5, 2025 5.0 We love the program and we love the team that backs it. Pros Where do I start, the program is amazing and very versatile, everything this system has to offer is amazing. I cant just list one feature. \[sensitive content hidden\] was on the money when he did our demo. Cons I have not found a CON as of yet, we have played with every feature and its all very customizable. Review Source Response from InMyTeam May 9, 2025 Thanks David, I appreciate your honesty. Cheers AB Amanda B. LPN Health, Wellness and Fitness Used the software for: Less than 6 months ### "Happy with Inmyteams" February 13, 2025 5.0 Pros Easy to work with and chart. Easy to navigate through to find what I need. Cons Colors of my shifts. Should be red colored until completed. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Company was sold to a different company. Review Source Response from InMyTeam May 9, 2025 Thanks, Amanda, this feedback is constructive. Best MM Mirelys M. HOME HEALTH Hospital & Health Care Used the software for: 1-2 years ### "excellent service" September 8, 2023 5.0 Day to day scheduling, patient profile, billing. Pros The website is very easy to use yet if i have any problems, when i call customer service they are always helpful and ready to solve and guide through any problem Cons i have not encountered a bad experience with in my team. always very satisfied with the service Review Source Response from InMyTeam May 9, 2025 Thanks Mirelys, I appreciate your feedback. Cheers. YC Yulierki C. Patient Coordinator Hospital & Health Care Used the software for: 2+ years ### "Quality of the program" January 18, 2023 5.0 Pros The quality of the program. We can improve the quality of our work. Cons everything is ok for me. I feel comfortable working with this program. Review Source Response from InMyTeam May 9, 2025 Thanks Yulierki, I appreciate your honesty. Thanks NF Niria F. HHA Hospital & Health Care Used the software for: 2+ years ### "New experiencies" October 29, 2022 3.0 Pros I don't have much interest in this application since it should be faster without so many questions, you don't have time for that. Cons The image of the icon is different and very accurate, the rest is very long. Review Source Response from InMyTeam November 1, 2022 Hi Niria, We are preparing a new version of our App designed specially for HHAs and CNAs, hope you like it. yD yusimil D. OWNER Hospital & Health Care Used the software for: 1-2 years ### "calidad de soporte" May 10, 2023 5.0 Pros easy to use, good costumer service, all the people is friendly Cons I like every thing about inmytem, is very funtional Review Source Response from InMyTeam May 9, 2025 Thanks Yusimil, I appreciate your review. 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