--- title: "InMyTeam Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is InMyTeam the right Home Health Care solution for you? Explore 93 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215860/InMyTeam/reviews/" page_type: "reviews" language: "en" --- InMyTeam 4.6 (93) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 4th, 2026 # Reviews of InMyTeam Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews SC Sobeyda C Director of NursingMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “From a clinical perspective, I appreciate the ability to manage patient assignments, scheduling, documentation, care coordination, and communication within one platform.“ June 2, 2026 BC Beatriz C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning.“ October 1, 2025 IA Iris A IntakeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently.“ February 16, 2026 TL Tonia L Business Development ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Some security features, which are still good, but caused some issues in the beginning especially the QR code to clock inbeing out of range.“ November 11, 2025 AH Amaya H Administrative AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It is an amazing upgrade from paper charting and manual billing/invoicing for our clinical staff and billing staff.“ February 6, 2026 AC Antonette C Patient Care CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “so an aide that could potentially be available, it shows shes full and i would have to pull her up to see but when we're talking about 50+ caregivers, that is too much.“ February 6, 2026 CB Cecelia B Operations SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Being able to delete mass amounts of shifts at once comes in handy as some caregivers need weeks off for things.“ February 16, 2026 JQ Justine Mark Q Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “What I least like is that it logs out immediately, disrupting my work and causing frequent frustration.“ February 5, 2026 ## Showing most helpful reviews Showing 1-25 of 93 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use IA Iris A. Intake Health, Wellness and Fitness Used the software for: 2+ years ### "Recommendation from IN MY TEAM" February 16, 2026 5.0 My overall experience with the IN MY TEAM app has been very positive. I have been working with it for over a year, and it has proven to be very convenient and flexible. The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently. It is highly recommended for HHA agencies, from small agencies that are just starting out to large companies with many years of experience. It allows us to schedule shifts perfectly, which greatly improves and streamlines our billing processes. The support provided is also very accessible and reasonable in cost. All of this helps us provide better care to our patients, which is the primary goal of our HHA agency. Pros It's a very easy-to-use app, very convenient to use, and it covers all the basic services for HHA agencies. Cons I believe it should allow more options to customize cases, that is, to be able to create more folders within patients, to subdivide their information. Review Source DM Diana M. HHAs, CNAs coordinator Human Resources Used the software for: 2+ years ### "InMyTeam Satisfaction" February 16, 2026 5.0 Customer support has been responsive and helpful. Questions are answered promptly, and the team takes time to ensure you understand how to use the features effectively. They genuinely seem invested in client success. Pros InMyTeam delivers strong value for the price. For home care agencies and small care businesses, it combines scheduling, payroll, billing, and caregiver management in one platform, which reduces the need for multiple systems. The time savings alone justify the investment. Cons There is a slight learning curve when first setting up the system, and some advanced customization options could be expanded. For example, as a coordinator, I would like the option to create folders or custom groups to better organize caregivers or clients. Being able to filter people based on specific criteria (such as availability, certifications, location, or status) and then add them into designated folders would make management more efficient and streamlined. This would help when coordinating shifts, tracking specific teams, or organizing staff for particular cases. Review Source CM Carrie M. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Care Team Leesburg" February 5, 2026 1.0 Not impressed have had many "challenges". Staff is still able to clock in out even when not in a window Pros Schedules roll over easy to move visit from one day to another. Not enough to fill box requirements. Cons To many to list. Keep being told good question will get back to you but dont. Cant add e/o to master schedule. Cant be notified when field staff send message. Reports i need. Focuss seems more medicare and we are not a medicare co. Review Source Response from InMyTeam February 10, 2026 Hi Carrie, I'm sorry about your experience. We tried several times to reach you, but got no response. We would love to have a constructive conversation. Best Regards SC Sobeyda C. Director of Nursing Medical Practice Used the software for: 1-2 years ### "Strong Clinical Coordination & Home Health Management Platform" June 2, 2026 5.0 Overall, my experience with InMyTeam has been positive from a clinical standpoint. The platform supports patient care coordination, scheduling, documentation, and team management within the home health setting. While there are opportunities to improve usability and workflow simplicity, it provides practical tools that help clinicians and agencies manage patient care delivery effectively. Pros From a clinical perspective, I appreciate the ability to manage patient assignments, scheduling, documentation, care coordination, and communication within one platform. It supports continuity of care, interdisciplinary collaboration, and clinical oversight in home health operations. Cons Some documentation workflows and navigation features could be more intuitive and efficient for clinicians working in the field. Streamlining certain clinical processes could help reduce administrative burden and improve workflow. Review Source DW Danny W. Chief Human Resources Officer Hospital & Health Care Used the software for: 1-2 years ### "IMT is awesome!!!!!" February 5, 2026 5.0 10/10. It took some time to learn the system and get good at it. But it was easy to learn and it helps my job every single day. Pros It is very easy and convenient!!! Makes scheduling visits easy. Communication is perfect and flawless. Cons My employees complained about getting missing documents when documents weren’t missing. But the issue was fixed very fast. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Needed a more fluid system to work with. Review Source Response from InMyTeam February 10, 2026 Danny, Thanks for being a loyal customer and for your review. Cheers MM Myrna M. Office Mananager - Clearwater Office Hospital & Health Care Used the software for: 1-2 years ### "A schedulers opinion" February 5, 2026 4.0 I welcome it. It is not too complex. We have our operations manager that works with IMT to update system to fit our needs for maximum use. Pros With In My Team we are able to put the services under one scheduled visit. You can also schedule recertifications every 60 days in advance for a long period of times. It is also great for payroll accuracy. Cons I don’t like that the episodes that we are in for each patient is not easily visible. Originally we could not upload the care plans under care plans but since then, IMT has made it to where it is now possible. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) It was mostly due to Cost and efficiency. Review Source Response from InMyTeam February 10, 2026 Thanks, Myrna, for your review. Cheers TM Tamiko M. DIRECTOR Hospital & Health Care Used the software for: 1-2 years ### "GREAT SOFTWARE" May 28, 2026 5.0 OVERALL, MY EXPIERENCE HAS BEEN GREAT. THE SOFTWARE HAS MADE OUR BACKOFFICE RUN MUCH EASIER. HIGHLY RECCOMMEND Pros CUSTOMER SERVICE IS TOP TIER. SOLUTION BASED COMPANY ALWYS AVAILABLE TO SOLVE ANY ISSUES OR HELP, SOFTWARE HAS SO MUCH TO OFFER IN ORDER TO KEEP COMAPNY IN COMPLAINCE. Cons I WOULD LIKE TO SEE QUICKBOOKS INTEGRATED TO MAKE PAYROLL EASIER. ALSO, INTEGRATING BACKGROUND CHECKS WOULD HELP. Switched from [CareSmartz360](https://www.capterra.com/p/233554/CareSmartz360/) OFFERED MORE IN SOFTWARE. BETTER OPTION. Review Source MH Melanie H. Front Desk Human Resources Hospital & Health Care Used the software for: 1-2 years ### "Stronger Together A Focused Platform for Purposeful Team Growth" February 16, 2026 5.0 When teams are active, the environment can feel motivating and encouraging. My experience has been very good; I haven't had any problems with the application. Pros It centers around the idea of having a team people who actively support your goals, growth, or challenges. That shifts the dynamic from passive scrolling to active encouragement. Cons I honestly can't find anything wrong with it. The biggest drawback is that the experience depends heavily on how active your team is. If engagement drops, the platform can quickly feel quiet or stagnant. Unlike large social networks where there’s always content flowing, InMyTeam’s smaller-circle model means momentum is fragile. Review Source SA SUSY A. Administrator Hospital & Health Care Used the software for: 1-2 years ### "In My Team: A Valuable Tool for Managing HHA Compliance and Improving Business Operations" May 28, 2026 5.0 Overall, my experience has been good, especially because whenever I have had any questions, your staff has assisted me and explained everything clearly. Also, all of my employees feel comfortable using your application on their different devices. Pros I like In My Team because it is an easy-to-use system and it covers everything we need in home health care Cons I haven't really thought about it; I think I like everything about it. Although, perhaps, they could offer annual training on topics such as reconciliation and billing management. Review Source HB Heather B. Registered Nurse Hospital & Health Care Used the software for: 6-12 months ### "Easy to learn and use" May 28, 2026 4.0 My overall experience with InMyTeam is very positive. I find it easy to use and it makes my job easier. Pros I like that it's easy to use, easy to learn and makes my job much easier. I can easily go from visit to visit. Cons There are often glitches in the system and sometimes my documentation has disappeared. Although the glitches seem to be resolving. Review Source ED Elimar D. SUPERVISOR OF AUTHORIZATIONS Consumer Services Used the software for: Less than 6 months ### "FRIENDLY USER PROGRAM" February 24, 2025 5.0 Pros We love how user-friendly INMYTEAM is. Its intuitive design makes it easy for everyone to use, streamlining our workflow and improving productivity. Highly recommend for teams looking for efficient collaboration tools! Cons What we like least is the ongoing payment issues for services rendered. The lack of timely compensation has significantly impacted our operations Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) We were told that INMYTEAM offers an all-in-one solution and that it would improve our agency's operations. However, we have not seen the promised benefits. The program still needs significant improvement to meet our needs. Review Source Response from InMyTeam May 9, 2025 Thanks, Elimar, for the Review. Unfortunately, the speed of the reimbursement is not always under our control. But nevertheless, I would love to know more about any suggestions. Please communicate with your rep or directly with me. Cheers VO Vanessa O. HR and Office admin Hospital & Health Care Used the software for: Less than 6 months ### "Super easy to learn!" September 30, 2024 5.0 Started using their system for the first time two weeks ago and I already feel super confident. It really is easy to learn! Pros Great support team! They do webinars too for new staff training Cons Wish they had an app for admins too! But the caregiver app is very user friendly Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) The support wasn't great and we have a big team with a lot of guidance needed. Review Source Response from InMyTeam May 9, 2025 Thanks, Vanessa, and thanks for highlighting how excellent our support is. Cheers WK William K. Home Health Aide Hospital & Health Care Used the software for: Less than 6 months ### "A wonderful tool." February 16, 2026 5.0 Overall I think the InMyTeam app is wonderful all the needed information for a patient is readily available and easy to access. Pros What i like most about InMyTeam is its ease of use. The ability to use an app instead of having to continuously fill out paperwork is a real blessing. Cons The only thing i dislike is the geo tagging, which i do understand the need for, i just feel trust in the employee whos using the app to be where they are supposed to be and with their patient should be under less scrutiny. Review Source BC Beatriz C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Efficient and Reliable Team Management Tool" October 1, 2025 5.0 Overall, my experience with InMyTeam has been very positive. It has streamlined our operations, reduced errors in scheduling and billing, and made team communication much smoother. Even with minor limitations, the benefits far outweigh them. It’s a solid platform that truly supports day-to-day management. Pros What I liked most about InMyTeam is how easy it is to manage scheduling, payroll, and billing in one place. The platform is user-friendly, and the automation features save me a lot of time. Customer support is also responsive and helpful whenever I have questions. Cons Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning. It would also be nice to have more customization options for reports Review Source JMQ Justine Mark Q. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "It's a good day to work with my team in In My Team! " February 5, 2026 4.0 Using In My Team is straightforward and informative, although it might have frequent logouts, I still like how they do it with the reports Pros What I like most is that the reports are comprehensive, easy to access, and user-friendly. Plus points to the programmers! Cons What I least like is that it logs out immediately, disrupting my work and causing frequent frustration. Review Source MG Mabelis G. HHA Hospital & Health Care Used the software for: 6-12 months ### "Excellent program" October 1, 2025 5.0 Pros Value for Money, Customer Support, Ease of Use, Scheduling and Payroll, Features, Billing and Scheduling and Information Management. Cons Nothing negative to comment. Review Source LA Lorena A. LONG TERM CARE SUPERVISOR Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Application IN MY TEAM" February 4, 2025 5.0 Overall experience has been amazing IMT team is one of the best with customer service they respond quickly and try to help as much as possible. The application has been a breeze to use they have everything needed when it comes to getting updated reports. Keeping up with check in and check out from our caregivers. As well as having the QA dashboard available to easily verify visits and keep up with the plan of cares. Pros I absolutely love using In My Team because it makes my life so much easier. \[sensitive content hidden\] and \[sensitive content hidden\] are always top-notch and consistently answer any concerns or questions I have. Their prompt and efficient support ensures that everything runs smoothly, allowing me to focus on other important tasks. Cons I have nothing bad to say about In My Team each update the application gets easier to use for our caregivers as well as us the workers. Review Source Response from InMyTeam May 9, 2025 Thanks Lorena, Reviews like this one are the reason we always pay attention and work hard to make our software better and better. Cheers NA Ngweh A. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Service Satisfaction" February 14, 2025 5.0 Overall my experience has been great. I would recommend these services to any home care agency. Pros The efficiency and ease with which information is processed. Cons The web site is sometimes slow. Sometimes my employees find it hard to reach certain areas. Review Source Response from InMyTeam May 9, 2025 Thanks Ngweh, I appreciate your honesty. Cheers. CR CLAUDIA R. ACCOUNT RECEIVABLES Hospital & Health Care Used the software for: 6-12 months ### " Easy Software " February 10, 2025 5.0 software very easy to follow it has everything well organized easy to follow Pros organization you guys are a plus application is easy Cons no complain everything is clear and understandable Review Source Response from InMyTeam May 9, 2025 Thanks Claudia, Great Review. Have a great day. DM Darline M. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Dream & Faith home care agency " February 24, 2025 4.0 I love in Myteam they always respond quickly to a call when I have problems Pros I love the setting and the platform it good to use for medical and non medical home care agency Cons I feel in the beginning not easy to use Review Source Response from InMyTeam May 9, 2025 Hi Darline, Thanks for your Review. We appreciate the transparency. Cheers. FI Finolia I. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Uncertain " June 20, 2023 2.0 Not good, the worst time since I have been working in the health care field. Pros Everything in one system, sounded easier and more efficient, but if billing is is not done, we’re have not gotten paid since using this program. I don’t care how good it is, if we don’t have money coming in to keep the business going. Cons Why go through a third party when you will have problems letter that takes so much time to solve. InMyTeam is easier to use than hhaexchange but it’s taken longer time to discover a problem then it we used hhaexchange. And we still have to go back to hhaexchange to resolve the problem. It just make no sense. Reason for choosing InMyTeam I listen to my consultant, big mistake. It’s not her fault Review Source Response from InMyTeam June 21, 2023 InMyTeam prides itself on a completely integrated system of EVV, Scheduling and Billing backed up unlimited one on one support for our clients. It is designed to work seamlessly with aggregators such as HHAExchange, Tellus and others. We try very hard to work with new clients to resolve past billing issues, we can't always fix problems that didn't happen under our watch. Another wonderful aspect of InMyTeam is that we don't "lock" anyone into a long-term contract, what does that mean? It means that we can't take a single client for granted, every client is given the opportunity to flourish and grow, because we grow right along side them. InMyTeam is a family of staff, clients and professionals dedicated to our customers success. SB Susana B. Operations Manager Hospital & Health Care Used the software for: 6-12 months ### "Friendly to manage" July 28, 2023 4.0 Good Pros Billing. Just a little bit hard to get the schedules done properly. Cons Reports. They are not easy to manage. The reports in Excel doesn't give us the chance to manipulate them. Switched from [AdaCare](https://www.capterra.com/p/125608/AdaCare/) To avoid billing thru HHA Exchange Review Source Response from InMyTeam August 9, 2023 Hi Susana, Thanks for your review; we recently updated the Excel exports to have columns set as money. that way, you can now do calculations over them. AA Ana A. Agency Supervisor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very Easy to Use" August 31, 2023 5.0 My overall experience has been very easy and reassuring that we will get the Support when we need it. Pros Training is excellent! So easy to follow and Customer Service is also excellent. I get a call back right away if I have a question, unlike other softwares I've used before. Cons There are some features that I would like to see that are not available, but Customer service has generated a Ticket to see what can be done. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing InMyTeam Because of your personnel!! Review Source Response from InMyTeam May 9, 2025 Helpful review, Ana. Thanks AG Ailyn G. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "Awesome System " August 24, 2023 5.0 Pros The staff, very easy to speak to. Always available Cons no complains. App very friendly use. My staff understands it to perfection Review Source Response from InMyTeam May 9, 2025 Thanks, Aylin, useful review. Cheers yD yusimil D. OWNER Hospital & Health Care Used the software for: 1-2 years ### "calidad de soporte" May 10, 2023 5.0 Pros easy to use, good costumer service, all the people is friendly Cons I like every thing about inmytem, is very funtional Review Source Response from InMyTeam May 9, 2025 Thanks Yusimil, I appreciate your review. Thanks ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.