# InMyTeam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InMyTeam the right Home Care solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215860/InMyTeam/reviews --- InMyTeam 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 26th, 2026 # Reviews of InMyTeam Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews IA Iris A IntakeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently.“ February 16, 2026 TL Tonia L Business Development ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Some security features, which are still good, but caused some issues in the beginning especially the QR code to clock inbeing out of range.“ November 11, 2025 AH Amaya H Administrative AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It is an amazing upgrade from paper charting and manual billing/invoicing for our clinical staff and billing staff.“ February 6, 2026 AC Antonette C Patient Care CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “so an aide that could potentially be available, it shows shes full and i would have to pull her up to see but when we're talking about 50+ caregivers, that is too much.“ February 6, 2026 CB Cecelia B Operations SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Being able to delete mass amounts of shifts at once comes in handy as some caregivers need weeks off for things.“ February 16, 2026 JQ Justine Mark Q Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “What I least like is that it logs out immediately, disrupting my work and causing frequent frustration.“ February 5, 2026 TL Tonia L Business Development ManagerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “The abilities it provides for the company to manage, easier and the clear documents and data collection.“ November 11, 2025 BC Beatriz C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning.“ October 1, 2025 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CR Caroline R. Alt. Administrator Hospital & Health Care Used the software for: 6-12 months ### "A Reliable Tool for EVV" October 1, 2025 5.0 Overall, InMyTeam has been a reliable solution for managing payroll and scheduling. It saves me a lot of time compared to manual methods, and it helps keep everything organized for compliance and payroll accuracy. It’s a good value for the money considering the features included, and once you get past the small learning curve, it works very smoothly. I would recommend it to other small to mid-sized businesses looking for an all-in-one workforce management system. Pros The platform is very user-friendly and makes it simple to manage payroll, scheduling, and employee information all in one place. I especially liked the clean layout and how easy it is to track hours and generate reports. Their customer support team is also responsive and helpful whenever I had a question. Cons Some of the advanced features (like custom reporting and integrations) could be a little more flexible, and it took a bit of time to understand all the billing options. Also, the mobile app could use a few improvements for smoother navigation, more denial codes Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[Tellus](https://www.capterra.com/p/182525/Tellus/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing InMyTeam I chose InMyTeam over Axxess, WellSky, and Tellus because it offers a simpler and more intuitive interface, better customer support, and smoother scheduling and payroll features. It felt more tailored to our daily operations and was easier to train staff on compared to the alternatives. Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) I switched from HHAeXchange because InMyTeam is more user-friendly and offers better scheduling and payroll management in one place. It has a cleaner interface, makes it easier to manage staff information, and overall saves me time compared to the previous system. Review Source TS Taylor S. Director of patient services and clinical relations Hospital & Health Care Used the software for: 1-2 years ### "Good software/company overall " February 5, 2026 5.0 Overall, it has been good. We have worked closely with Valerie Muniz and she has been a huge help to us. Pros I appreciate their willingness to adjust things to customize and work with what is needed for our company. Cons Sometimes I can’t find answers to questions when searching on the support/documentation section and the chat doesn’t usually work when asking questions. Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Reason for choosing InMyTeam Willingness to adapt and adjust with what would benefit our agency and help with our workload. Switched from [Careficient](https://www.capterra.com/p/165999/Careficient-AMS/) Overly priced, unsupportive customer service, Review Source CM Carrie M. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Care Team Leesburg" February 5, 2026 1.0 Not impressed have had many "challenges". Staff is still able to clock in out even when not in a window Pros Schedules roll over easy to move visit from one day to another. Not enough to fill box requirements. Cons To many to list. Keep being told good question will get back to you but dont. Cant add e/o to master schedule. Cant be notified when field staff send message. Reports i need. Focuss seems more medicare and we are not a medicare co. Review Source Response from InMyTeam February 10, 2026 Hi Carrie, I'm sorry about your experience. We tried several times to reach you, but got no response. We would love to have a constructive conversation. Best Regards VM Vassilis M. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "The good and bad" February 5, 2026 4.0 Although for our none skilled field staff everything has been much easier, our administrative team is having issues in terms of documentation, accessing patient documentation. Our skilled staff also has had overall negative reviews about how things are functioning Pros How easy the evv is for our field staff. The flexibility on how the evv visits breakdown per discipline. Cons How authorizations and schedules interact and work with each other. Additionally the fact that none skilled services like hmk/pc/comp cannot be switched in position in terms of scheduling Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing InMyTeam More progressive features and the promise of pushing needed updates quickly and timely Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) For EVV features that Inmyteam had and Alora would take a while to implement Review Source Response from InMyTeam February 10, 2026 Vassilis, Thanks for your feedback, and I would love to talk to you to understand the struggles with the Documentation and Skill side. Please feel free to contact me. Thanks JC Julious C. Manager Hospital & Health Care Used the software for: 1-2 years ### "In My Team Review " February 5, 2026 5.0 Has made our payroll and scheduling alot more automated and has increased our workflow exponentially. Pros Really beginner friendly introduction as well as very helpful costumer service always there to help with any questions or inquiries that may emerge. Cons We’ve been using in my team for over a year and we have none at this time very content with the system . Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) The automation that in my team provided help our company Review Source PB Paula B. Administrator Hospital & Health Care Used the software for: 6-12 months ### "February update" February 5, 2026 4.0 Other than a few glitches with the skilled patients, my experience is a positive one. I like the flow from referral to admission. Pros Ease of use- Workflow is organized. User friendly. Customer support-\[sensitive content hidden\] are very helpful. Always responsive to issues. Cons Glitches with skilled patients. Caused numerous delays in getting authorizations and transmitting oasis. Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) High cost for few patients . We wanted to combine departments Review Source Response from InMyTeam February 10, 2026 Hi Paula, Thanks for your review. We are always trying our best. Cheers CB CARRIE B. CEO Hospital & Health Care Used the software for: 6-12 months ### "Awesome Company to Work with!" February 19, 2025 5.0 \[sensitive content hidden\] is my go to person. She helps any/all & the time.\[sensitive content hidden\] is very patient and understanding and willing to train to make sure you when i do have to call customer service Usually \[sensitive content hidden\] is on vacation (I know she will respond so I try not to bug her) they do good with getting any issues resolved also. Pros I love inmyteam. Very user friendly for the App and site from CEO side. Cons The app I Love everything. I dislike the hours of operations. I'd Like them to stay open until 6 or 7. to give owners time if needed after my own 9-5 hours. Some how \[sensitive content hidden\] always came to my rescue. Switched from [Aaniie](https://www.capterra.com/p/197065/SMARTcare/) customer service was bad, the team was not helpful Review Source Response from InMyTeam February 25, 2025 Thanks, Carrie, for your kind review. :) DW Danny W. Chief Human Resources Officer Hospital & Health Care Used the software for: 1-2 years ### "IMT is awesome!!!!!" February 5, 2026 5.0 10/10. It took some time to learn the system and get good at it. But it was easy to learn and it helps my job every single day. Pros It is very easy and convenient!!! Makes scheduling visits easy. Communication is perfect and flawless. Cons My employees complained about getting missing documents when documents weren’t missing. But the issue was fixed very fast. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Needed a more fluid system to work with. Review Source Response from InMyTeam February 10, 2026 Danny, Thanks for being a loyal customer and for your review. Cheers MM Myrna M. Office Mananager - Clearwater Office Hospital & Health Care Used the software for: 1-2 years ### "A schedulers opinion" February 5, 2026 4.0 I welcome it. It is not too complex. We have our operations manager that works with IMT to update system to fit our needs for maximum use. Pros With In My Team we are able to put the services under one scheduled visit. You can also schedule recertifications every 60 days in advance for a long period of times. It is also great for payroll accuracy. Cons I don’t like that the episodes that we are in for each patient is not easily visible. Originally we could not upload the care plans under care plans but since then, IMT has made it to where it is now possible. Switched from [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) It was mostly due to Cost and efficiency. Review Source Response from InMyTeam February 10, 2026 Thanks, Myrna, for your review. Cheers RMF Roxie Mae F. Care Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Streamlining Work Made Easier" February 6, 2026 4.0 Overall, my experience with IMT has been positive. The platform is easy to navigate and has greatly helped streamline our workflows, improve coordination, and keeps everyone aligned with updates and changes. Pros IMT is super easy to use and keeps everything organized in one place. Communication is seamless, the support team is quick and reliable, and the regular update makes it easy to stay aligned on top of things Cons One limitation is the lack of a.built in feature to track authorizations based on visits used. Having this functionality would make it easier to monitor utilization and manage authorizations more efficiently. Review Source AM Anibal M. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "Complete and Affordable" November 10, 2022 4.0 The customer service is great. They really care about helping the client. Specially with startups, they always try go go above and beyond to make sure you are up and running. Pros Coordination Plus (safe lots of time when trying to cover a shift last minute)On-line applicant tracking (very unique )Customizable automations Cons The Dashboards could use some improvement Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/)[Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/) Reason for choosing InMyTeam Better Price, they have the Coordination and on-line application features that the other software do not have. Review Source SR SISSY R. Billing Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "OFFICE MANAGER BILLING" April 1, 2024 5.0 Pros BILLING IS MUCH EASIER. I DONT HAVE TO GO BACK AND FORTH Cons NONE. IMT HAS IMPROVE THE LAGING IN THE SYSTEM. THEY ARE CONTINUING TO UPDATE THE SYSTEM Review Source Response from InMyTeam May 9, 2025 Thanks Sissi, Your review means the world to us. Cheers LA Lorena A. LONG TERM CARE SUPERVISOR Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Application IN MY TEAM" February 4, 2025 5.0 Overall experience has been amazing IMT team is one of the best with customer service they respond quickly and try to help as much as possible. The application has been a breeze to use they have everything needed when it comes to getting updated reports. Keeping up with check in and check out from our caregivers. As well as having the QA dashboard available to easily verify visits and keep up with the plan of cares. Pros I absolutely love using In My Team because it makes my life so much easier. \[sensitive content hidden\] and \[sensitive content hidden\] are always top-notch and consistently answer any concerns or questions I have. Their prompt and efficient support ensures that everything runs smoothly, allowing me to focus on other important tasks. Cons I have nothing bad to say about In My Team each update the application gets easier to use for our caregivers as well as us the workers. Review Source Response from InMyTeam May 9, 2025 Thanks Lorena, Reviews like this one are the reason we always pay attention and work hard to make our software better and better. Cheers MG Mabelis G. HHA Hospital & Health Care Used the software for: 6-12 months ### "Excellent program" October 1, 2025 5.0 Pros Value for Money, Customer Support, Ease of Use, Scheduling and Payroll, Features, Billing and Scheduling and Information Management. Cons Nothing negative to comment. Review Source JMQ Justine Mark Q. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "It's a good day to work with my team in In My Team! " February 5, 2026 4.0 Using In My Team is straightforward and informative, although it might have frequent logouts, I still like how they do it with the reports Pros What I like most is that the reports are comprehensive, easy to access, and user-friendly. Plus points to the programmers! Cons What I least like is that it logs out immediately, disrupting my work and causing frequent frustration. Review Source LP Lucia P. Front desk Hospital & Health Care Used the software for: Less than 6 months ### "Reliable and easy " October 1, 2025 4.0 It’s nice and refreshing to have an app reliable and new user friendly, especially with older users it’s easy. Pros It’s reliable and easy to use, it holds information well and very organized without being too complex. Cons It’s hard to get access to codes and authentication messages but with a few tweaks it’s helpful for everyday use Review Source II Isaac I. APRN Health, Wellness and Fitness Used the software for: Less than 6 months ### "214 Form day to day use" October 1, 2025 4.0 Not phone friendly for the day in and day out 214 form completion and submission. The screen cant capture the form in its entirety Pros It shows the breakdown of shifts, though dies not update new entries of new shifts assigned in short notice Cons The 214 form is very extensive for tge concise information it gathers Not been able to connect to clock in an out from the site. Review Source jS jacob S. Director of Recruiting Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Partnership Thus Far!" February 4, 2025 5.0 Great experience overall. support is super helpful and on top of it. Pros The ease of use both for our employees and our clients. the interface is great and not very complicated. Cons Sometimes we have connectivity issues that we have to deal with, but I believe that is with all apps. Review Source Response from InMyTeam May 9, 2025 Thanks Jacob, Our app should work just fine without a connection. Try putting your phone in airplane mode next time, and it will switch the app to offline mode. Thanks HF Hilda F. ADM Hospital & Health Care Used the software for: Less than 6 months ### "Great costumer service " September 29, 2025 5.0 Ours company has a Great experience so far with the program . We are happy with the results and we are looking forward to working with the program team. Pros I personally think that the Costumer service is the strongest part of the In My Team . I have a great experience with \[sensitive content hidden\]. Cons Training is the most important part of a program I personally believe in this area the company to improve Review Source MM Mirelys M. HOME HEALTH Hospital & Health Care Used the software for: 1-2 years ### "excellent service" September 8, 2023 5.0 Day to day scheduling, patient profile, billing. Pros The website is very easy to use yet if i have any problems, when i call customer service they are always helpful and ready to solve and guide through any problem Cons i have not encountered a bad experience with in my team. always very satisfied with the service Review Source Response from InMyTeam May 9, 2025 Thanks Mirelys, I appreciate your feedback. Cheers. YC Yulierki C. Patient Coordinator Hospital & Health Care Used the software for: 2+ years ### "Quality of the program" January 18, 2023 5.0 Pros The quality of the program. We can improve the quality of our work. Cons everything is ok for me. I feel comfortable working with this program. Review Source Response from InMyTeam May 9, 2025 Thanks Yulierki, I appreciate your honesty. Thanks NF Niria F. HHA Hospital & Health Care Used the software for: 2+ years ### "New experiencies" October 29, 2022 3.0 Pros I don't have much interest in this application since it should be faster without so many questions, you don't have time for that. Cons The image of the icon is different and very accurate, the rest is very long. Review Source Response from InMyTeam November 1, 2022 Hi Niria, We are preparing a new version of our App designed specially for HHAs and CNAs, hope you like it. YA Yaneysis A. Operations Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Excellent software" October 28, 2022 5.0 Excellent experience, excellent customer service. Pros Design and functionality, easy search, excellent reporting. Cons I like everything, it's wonderful, great, fantastic. Review Source Response from InMyTeam May 9, 2025 Thanks, Yaneysis, for your kind review. Cheers DC Diana C. Quallity Assurance Hospital & Health Care Used the software for: 6-12 months ### "I think it's a good application to work" January 20, 2023 3.0 I think it's a good app Pros It is very easy to use on a day-to-day basis Cons I would like you to have more options in the fact of putting activate and deactivate Review Source Response from InMyTeam May 9, 2025 Hi Diana, Thanks for your Review. I would love to know more about what do you mean by activated " and / deactivated. Thanks EM Elaine M. Business Manager Hospital & Health Care Used the software for: Less than 6 months ### "Love it!" July 19, 2023 5.0 I haven't fully used it since we are in the hiring process. However, up until now it's been great! Pros The team! The ease of the software! The forms and application incorporated with the system. Cons The added $6 fee for credit card transactions that was not told in the beginning. Reason for choosing InMyTeam The price and the options on the software. Review Source Response from InMyTeam May 9, 2025 Hi Elaine, Sorry for not disclosing that we have a CC fee for subscription transactions. Please call us to set up ACH and avoid that fee. Cheers Talk to a Capterra advisor for free and get results within 15 minutes.