# InMyTeam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is InMyTeam the right Home Health Care solution for you? Explore 94 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215860/InMyTeam/reviews/ --- InMyTeam 4.6 (94) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Reviews of InMyTeam Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews SC Sobeyda C Director of NursingMedical Practice, 51 - 200 employeesUsed the software for: 1-2 years. “From a clinical perspective, I appreciate the ability to manage patient assignments, scheduling, documentation, care coordination, and communication within one platform.“ June 2, 2026 AC Antonette C Patient Care CoordinatorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “so an aide that could potentially be available, it shows shes full and i would have to pull her up to see but when we're talking about 50+ caregivers, that is too much.“ February 6, 2026 IA Iris A IntakeHealth, Wellness and Fitness, 201 - 500 employeesUsed the software for: More than 2 years. “The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently.“ February 16, 2026 JQ Justine Mark Q Billing SpecialistHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “What I least like is that it logs out immediately, disrupting my work and causing frequent frustration.“ February 5, 2026 AH Amaya H Administrative AssistantHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It is an amazing upgrade from paper charting and manual billing/invoicing for our clinical staff and billing staff.“ February 6, 2026 BC Beatriz C OwnerHospital & Health Care, 2 - 10 employeesUsed the software for: Less than 6 months. “Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning.“ October 1, 2025 CB Cecelia B Operations SpecialistHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Being able to delete mass amounts of shifts at once comes in handy as some caregivers need weeks off for things.“ February 16, 2026 SD Scarlett D Provider RelationsHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “Sometimes it does lag taking a while to update any changes im trying to save.“ February 17, 2026 ## Showing most helpful reviews Showing 1-25 of 94 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Antonette C. Patient Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great System!" February 6, 2026 5.0 It's good! I generally like the system, its a lot better than our last system and I think the company tries to constantly make changes to better the interface, which i appreciate. Pros I like the options it has and streamlined look. I also like that theres constant updates to the system. I really like being able to search via phone number, its very helpful. Cons There are glitches in the system. I wish there was more tracking to see who did what - working on a team, sometimes we work quickly so being able to see who copied a shift, who canceled a shift, etc - that would be extremely helpful. also when sending staffing blasts, there are major issues there. it should geolocate them based on the aides location but also when I'm sending it out I select 15 miles and it brings up 30 miles out. then also, it shows the shifts the aides are on so we could select who can go but if a client is on hold or if the shift was canceled, it doesn't show that on there. so an aide that could potentially be available, it shows shes full and i would have to pull her up to see but when we're talking about 50+ caregivers, that is too much. Switched from [Netsmart Telehealth](https://www.capterra.com/p/237219/Netsmart-Telehealth/) user functionality, old interface and we needed more tracking options - something better overall. Review Source CR Caroline R. Alt. Administrator Hospital & Health Care Used the software for: 6-12 months ### "A Reliable Tool for EVV" October 1, 2025 5.0 Overall, has been a reliable solution for managing payroll and scheduling. It saves me a lot of time compared to manual methods, and it helps keep everything organized for compliance and payroll accuracy. It’s a good value for the money considering the features included, and once you get past the small learning curve, it works very smoothly. I would recommend it to other small to mid-sized businesses looking for an all-in-one workforce management system. Pros The platform is very user-friendly and makes it simple to manage payroll, scheduling, and employee information all in one place. I especially liked the clean layout and how easy it is to track hours and generate reports. Their customer support team is also responsive and helpful whenever I had a question. Cons Some of the advanced features (like custom reporting and integrations) could be a little more flexible, and it took a bit of time to understand all the billing options. Also, the mobile app could use a few improvements for smoother navigation, more denial codes Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[Tellus](https://www.capterra.com/p/182525/Tellus/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing InMyTeam I chose over Axxess, WellSky, and Tellus because it offers a simpler and more intuitive interface, better customer support, and smoother scheduling and payroll features. It felt more tailored to our daily operations and was easier to train staff on compared to the alternatives. Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) I switched from HHAeXchange because is more user-friendly and offers better scheduling and payroll management in one place. It has a cleaner interface, makes it easier to manage staff information, and overall saves me time compared to the previous system. Review Source CM Carrie M. Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Care Team Leesburg" February 5, 2026 1.0 Not impressed have had many "challenges". Staff is still able to clock in out even when not in a window Pros Schedules roll over easy to move visit from one day to another. Not enough to fill box requirements. Cons To many to list. Keep being told good question will get back to you but dont. Cant add e/o to master schedule. Cant be notified when field staff send message. Reports i need. Focuss seems more medicare and we are not a medicare co. Review Source Response from InMyTeam February 10, 2026 Hi Carrie, I'm sorry about your experience. We tried several times to reach you, but got no response. We would love to have a constructive conversation. Best Regards KJB Kristine Joy B. Scheduling Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Easy to Use" February 5, 2026 4.0 Easy to remember where to go to. Easy to navigate. Easy to schedule as well. What you can improve under coordination plus is to have features like we can see the route when we try to assign multiple patients to 1 nurse. Same with google maps, point 1 to point 2 to point 3. By this, I can easily visualize where to start from the professionals' house and where to end. While doing this, you may show the mileage as well. Pros In My Team is user-friendly and updates features when asked to as long as they can. Supports are helpful and nice. Cons some bugs, especially in scheduling, keeps saying unauthorized visits but when I count based on plotted authorization, it's still within the authorized number of visits and within the dates, and support is not always reachable. Needs to call multiple times and sometimes routed to voicemail. Maybe it can be improved, like I am willing to wait on queu. Just not lead me to voicemail after a few ring. Switched from [SwyftOps](https://www.capterra.com/p/193782/SwyftOps/) We find In My Time easier to use and it has features to monitor Authorization usage and it has a calendar thing for scheduling. Generally, easy to use and we have staffs that are not-so-tech-savvy. It's easier for them to use this app. Review Source TS Taylor S. Director of patient services and clinical relations Hospital & Health Care Used the software for: 1-2 years ### "Good software/company overall " February 5, 2026 5.0 Overall, it has been good. We have worked closely with Valerie Muniz and she has been a huge help to us. Pros I appreciate their willingness to adjust things to customize and work with what is needed for our company. Cons Sometimes I can’t find answers to questions when searching on the support/documentation section and the chat doesn’t usually work when asking questions. Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Reason for choosing InMyTeam Willingness to adapt and adjust with what would benefit our agency and help with our workload. Switched from [Careficient](https://www.capterra.com/p/165999/Careficient-AMS/) Overly priced, unsupportive customer service, Review Source VM Vassilis M. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "The good and bad" February 5, 2026 4.0 Although for our none skilled field staff everything has been much easier, our administrative team is having issues in terms of documentation, accessing patient documentation. Our skilled staff also has had overall negative reviews about how things are functioning Pros How easy the evv is for our field staff. The flexibility on how the evv visits breakdown per discipline. Cons How authorizations and schedules interact and work with each other. Additionally the fact that none skilled services like hmk/pc/comp cannot be switched in position in terms of scheduling Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing InMyTeam More progressive features and the promise of pushing needed updates quickly and timely Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) For EVV features that had and Alora would take a while to implement Review Source Response from InMyTeam February 10, 2026 Vassilis, Thanks for your feedback, and I would love to talk to you to understand the struggles with the Documentation and Skill side. Please feel free to contact me. Thanks JC Julious C. Manager Hospital & Health Care Used the software for: 1-2 years ### "In My Team Review " February 5, 2026 5.0 Has made our payroll and scheduling alot more automated and has increased our workflow exponentially. Pros Really beginner friendly introduction as well as very helpful costumer service always there to help with any questions or inquiries that may emerge. Cons We’ve been using in my team for over a year and we have none at this time very content with the system . Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) The automation that in my team provided help our company Review Source PB Paula B. Administrator Hospital & Health Care Used the software for: 6-12 months ### "February update" February 5, 2026 4.0 Other than a few glitches with the skilled patients, my experience is a positive one. I like the flow from referral to admission. Pros Ease of use- Workflow is organized. User friendly. Customer support-\[sensitive content hidden\] are very helpful. Always responsive to issues. Cons Glitches with skilled patients. Caused numerous delays in getting authorizations and transmitting oasis. Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) High cost for few patients . We wanted to combine departments Review Source Response from InMyTeam February 10, 2026 Hi Paula, Thanks for your review. We are always trying our best. Cheers IA Iris A. Intake Health, Wellness and Fitness Used the software for: 2+ years ### "Recommendation from IN MY TEAM" February 16, 2026 5.0 My overall experience with the IN MY TEAM app has been very positive. I have been working with it for over a year, and it has proven to be very convenient and flexible. The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently. It is highly recommended for HHA agencies, from small agencies that are just starting out to large companies with many years of experience. It allows us to schedule shifts perfectly, which greatly improves and streamlines our billing processes. The support provided is also very accessible and reasonable in cost. All of this helps us provide better care to our patients, which is the primary goal of our HHA agency. Pros It's a very easy-to-use app, very convenient to use, and it covers all the basic services for HHA agencies. Cons I believe it should allow more options to customize cases, that is, to be able to create more folders within patients, to subdivide their information. Review Source DM Diana M. HHAs, CNAs coordinator Human Resources Used the software for: 2+ years ### "InMyTeam Satisfaction" February 16, 2026 5.0 Customer support has been responsive and helpful. Questions are answered promptly, and the team takes time to ensure you understand how to use the features effectively. They genuinely seem invested in client success. Pros delivers strong value for the price. For home care agencies and small care businesses, it combines scheduling, payroll, billing, and caregiver management in one platform, which reduces the need for multiple systems. The time savings alone justify the investment. Cons There is a slight learning curve when first setting up the system, and some advanced customization options could be expanded. For example, as a coordinator, I would like the option to create folders or custom groups to better organize caregivers or clients. Being able to filter people based on specific criteria (such as availability, certifications, location, or status) and then add them into designated folders would make management more efficient and streamlined. This would help when coordinating shifts, tracking specific teams, or organizing staff for particular cases. Review Source CB CARRIE B. CEO Hospital & Health Care Used the software for: 6-12 months ### "Awesome Company to Work with!" February 19, 2025 5.0 \[sensitive content hidden\] is my go to person. She helps any/all & the time.\[sensitive content hidden\] is very patient and understanding and willing to train to make sure you when i do have to call customer service Usually \[sensitive content hidden\] is on vacation (I know she will respond so I try not to bug her) they do good with getting any issues resolved also. Pros I love . Very user friendly for the App and site from CEO side. Cons The app I Love everything. I dislike the hours of operations. I'd Like them to stay open until 6 or 7. to give owners time if needed after my own 9-5 hours. Some how \[sensitive content hidden\] always came to my rescue. Switched from [Aaniie](https://www.capterra.com/p/197065/SMARTcare/) customer service was bad, the team was not helpful Review Source Response from InMyTeam February 25, 2025 Thanks, Carrie, for your kind review. :) NS Nicola S. LPN Hospital & Health Care Used the software for: Less than 6 months ### "First time user " February 4, 2025 4.0 Easy to navigate. Doesn't require much training. Can easily chart even if its a first time user Pros User friendly software makes charting easy Cons App slows down sometimes, also freezes up when it needs updating Switched from [EMR Software](https://www.capterra.com/p/113468/EMR-Software/) Move to another company so its a different software Review Source Response from InMyTeam February 6, 2025 Thanks, Nicola, for your review and feedback. Our engineers have fixed the slowdown caused by a latency issue with our cloud infrastructure. The App Flies now :) MM Malena M. Compliance Coordinator Human Resources Used the software for: 6-12 months ### "InMyTeam Teammm" February 5, 2026 5.0 My overall experience has been great. I love the system and how easy it is to navigate throughout the features. Pros I like the help center and how quick it is to get someone to help me with what ever question I have. Cons Sometimes communication can be a bit slow, but everyone is always willing to help once we connect and help. Review Source BC Beatriz C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Efficient and Reliable Team Management Tool" October 1, 2025 5.0 Overall, my experience with has been very positive. It has streamlined our operations, reduced errors in scheduling and billing, and made team communication much smoother. Even with minor limitations, the benefits far outweigh them. It’s a solid platform that truly supports day-to-day management. Pros What I liked most about is how easy it is to manage scheduling, payroll, and billing in one place. The platform is user-friendly, and the automation features save me a lot of time. Customer support is also responsive and helpful whenever I have questions. Cons Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning. It would also be nice to have more customization options for reports Review Source WK William K. Home Health Aide Hospital & Health Care Used the software for: Less than 6 months ### "A wonderful tool." February 16, 2026 5.0 Overall I think the app is wonderful all the needed information for a patient is readily available and easy to access. Pros What i like most about is its ease of use. The ability to use an app instead of having to continuously fill out paperwork is a real blessing. Cons The only thing i dislike is the geo tagging, which i do understand the need for, i just feel trust in the employee whos using the app to be where they are supposed to be and with their patient should be under less scrutiny. Review Source MG Mabelis G. HHA Hospital & Health Care Used the software for: 6-12 months ### "Excellent program" October 1, 2025 5.0 Pros Value for Money, Customer Support, Ease of Use, Scheduling and Payroll, Features, Billing and Scheduling and Information Management. Cons Nothing negative to comment. Review Source ED Enrique D. VP Hospital & Health Care Used the software for: 6-12 months ### " \[sensitive content hidden\] / Support " May 8, 2025 5.0 \[sensitive content hidden\] has been incredibly helpful with our billing, and scheduling process Pros The support team and availability of forms Cons There is nothing I can think of at the moment Review Source Response from InMyTeam May 9, 2025 Thanks, Enrique, for this amazing review. We always pay attention. Have a blessed weekend. NA Ngweh A. Administrator Health, Wellness and Fitness Used the software for: 6-12 months ### "Service Satisfaction" February 14, 2025 5.0 Overall my experience has been great. I would recommend these services to any home care agency. Pros The efficiency and ease with which information is processed. Cons The web site is sometimes slow. Sometimes my employees find it hard to reach certain areas. Review Source Response from InMyTeam May 9, 2025 Thanks Ngweh, I appreciate your honesty. Cheers. CR CLAUDIA R. ACCOUNT RECEIVABLES Hospital & Health Care Used the software for: 6-12 months ### " Easy Software " February 10, 2025 5.0 software very easy to follow it has everything well organized easy to follow Pros organization you guys are a plus application is easy Cons no complain everything is clear and understandable Review Source Response from InMyTeam May 9, 2025 Thanks Claudia, Great Review. Have a great day. HF Hilda F. ADM Hospital & Health Care Used the software for: Less than 6 months ### "Great costumer service " September 29, 2025 5.0 Ours company has a Great experience so far with the program . We are happy with the results and we are looking forward to working with the program team. Pros I personally think that the Costumer service is the strongest part of the In My Team . I have a great experience with \[sensitive content hidden\]. Cons Training is the most important part of a program I personally believe in this area the company to improve Review Source YG Yaime G. Scheduler Health, Wellness and Fitness Used the software for: 2+ years ### "Best Home Care Software I ever used" October 13, 2022 5.0 Customer Support is fantastic, they have a great support team fully bilingual. Our support tickets are solved in less than an hour. \[SENSITIVE CONTENT\], our support agent is amazing, she is very helpful and patient. Pros This is a modern Software Solution, and all the functionalities are thinking to help the user. I would say is the Apple of the Home Care solutions Cons Nothing, really. The experience has been amazing so far Alternatives considered [Axxess HomeCare](https://www.capterra.com/p/212595/Axxess-HomeCare/) Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Customer Service, Easy to Use Review Source KT Kariana T. MEDICAL RECORDS COORDINATOR Hospital & Health Care Used the software for: 1-2 years ### "Little Angels" April 20, 2023 5.0 Pros is very easy to use and is very understandable. It has a lot of features that help me throughout the day Cons What I like least about is that it logs you off automatically after not being on it for a while Review Source Response from InMyTeam May 9, 2025 Hi Kariana, Thanks for your review. We had to implement the automatic logout as a security measure. Cheers AP Alvaro P. administrator Hospital & Health Care Used the software for: 1-2 years ### "Very good application" January 31, 2024 4.0 Muy contentos con la aplicacion de In My Team. Pros I have no complaints about the application, very good customer services Cons I would like patients who are on hold not to be counted as active since they are not receiving services. Review Source Response from InMyTeam February 6, 2025 Hi Alvaro, You can now use our CRM functionality to track the patients who are not active yet. :) JA Jose A. ACCOUNTING Hospital & Health Care Used the software for: 2+ years ### "InMyTeam Program Big Features" January 12, 2023 5.0 Program has been a Big Asset in Out Business Pros This Software is easy and Friendly to use Cons This Program should improve in the Training Review Source Response from InMyTeam May 9, 2025 Hi Jose, Thanks for your review. Cheers sF sarah F. Biller Hospital & Health Care Used the software for: 1-2 years ### "IMT Review" May 1, 2024 4.0 Pros The calendars are really easy to look at, it is also easy to see if a visit has an in issue in the calendar its very convenient. The IMT staff is always easy to communicate with, and if you have a problem, they help you out quickly. Cons I just think some sections of the site can be more organized. Review Source Response from InMyTeam February 6, 2025 Hi Sarah, we would love to have your feedback. Please communicate back to me, and I will listen. :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.