# Page 2 | InMyTeam Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is InMyTeam the right Home Care solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215860/InMyTeam/reviews --- InMyTeam 4.6 (85) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 2 - Reviews of InMyTeam ## Showing most helpful reviews Showing 26-50 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Antonette C. Patient Care Coordinator Hospital & Health Care Used the software for: 2+ years ### "Great System!" February 6, 2026 5.0 It's good! I generally like the system, its a lot better than our last system and I think the company tries to constantly make changes to better the interface, which i appreciate. Pros I like the options it has and streamlined look. I also like that theres constant updates to the system. I really like being able to search via phone number, its very helpful. Cons There are glitches in the system. I wish there was more tracking to see who did what - working on a team, sometimes we work quickly so being able to see who copied a shift, who canceled a shift, etc - that would be extremely helpful. also when sending staffing blasts, there are major issues there. it should geolocate them based on the aides location but also when I'm sending it out I select 15 miles and it brings up 30 miles out. then also, it shows the shifts the aides are on so we could select who can go but if a client is on hold or if the shift was canceled, it doesn't show that on there. so an aide that could potentially be available, it shows shes full and i would have to pull her up to see but when we're talking about 50+ caregivers, that is too much. Switched from [Netsmart Telehealth](https://www.capterra.com/p/237219/Netsmart-Telehealth/) user functionality, old interface and we needed more tracking options - something better overall. Review Source CR Caroline R. Alt. Administrator Hospital & Health Care Used the software for: 6-12 months ### "A Reliable Tool for EVV" October 1, 2025 5.0 Overall, has been a reliable solution for managing payroll and scheduling. It saves me a lot of time compared to manual methods, and it helps keep everything organized for compliance and payroll accuracy. It’s a good value for the money considering the features included, and once you get past the small learning curve, it works very smoothly. I would recommend it to other small to mid-sized businesses looking for an all-in-one workforce management system. Pros The platform is very user-friendly and makes it simple to manage payroll, scheduling, and employee information all in one place. I especially liked the clean layout and how easy it is to track hours and generate reports. Their customer support team is also responsive and helpful whenever I had a question. Cons Some of the advanced features (like custom reporting and integrations) could be a little more flexible, and it took a bit of time to understand all the billing options. Also, the mobile app could use a few improvements for smoother navigation, more denial codes Alternatives considered [Axxess Home Health](https://www.capterra.com/p/114010/AgencyCore/)[Tellus](https://www.capterra.com/p/182525/Tellus/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing InMyTeam I chose over Axxess, WellSky, and Tellus because it offers a simpler and more intuitive interface, better customer support, and smoother scheduling and payroll features. It felt more tailored to our daily operations and was easier to train staff on compared to the alternatives. Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) I switched from HHAeXchange because is more user-friendly and offers better scheduling and payroll management in one place. It has a cleaner interface, makes it easier to manage staff information, and overall saves me time compared to the previous system. Review Source IA Iris A. Intake Health, Wellness and Fitness Used the software for: 2+ years ### "Recommendation from IN MY TEAM" February 16, 2026 5.0 My overall experience with the IN MY TEAM app has been very positive. I have been working with it for over a year, and it has proven to be very convenient and flexible. The platform allows us to enter and manage information for both Home Health Aides (HHAs) and patients efficiently. It is highly recommended for HHA agencies, from small agencies that are just starting out to large companies with many years of experience. It allows us to schedule shifts perfectly, which greatly improves and streamlines our billing processes. The support provided is also very accessible and reasonable in cost. All of this helps us provide better care to our patients, which is the primary goal of our HHA agency. Pros It's a very easy-to-use app, very convenient to use, and it covers all the basic services for HHA agencies. Cons I believe it should allow more options to customize cases, that is, to be able to create more folders within patients, to subdivide their information. Review Source KJB Kristine Joy B. Scheduling Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Easy to Use" February 5, 2026 4.0 Easy to remember where to go to. Easy to navigate. Easy to schedule as well. What you can improve under coordination plus is to have features like we can see the route when we try to assign multiple patients to 1 nurse. Same with google maps, point 1 to point 2 to point 3. By this, I can easily visualize where to start from the professionals' house and where to end. While doing this, you may show the mileage as well. Pros In My Team is user-friendly and updates features when asked to as long as they can. Supports are helpful and nice. Cons some bugs, especially in scheduling, keeps saying unauthorized visits but when I count based on plotted authorization, it's still within the authorized number of visits and within the dates, and support is not always reachable. Needs to call multiple times and sometimes routed to voicemail. Maybe it can be improved, like I am willing to wait on queu. Just not lead me to voicemail after a few ring. Switched from [SwyftOps](https://www.capterra.com/p/193782/SwyftOps/) We find In My Time easier to use and it has features to monitor Authorization usage and it has a calendar thing for scheduling. Generally, easy to use and we have staffs that are not-so-tech-savvy. It's easier for them to use this app. Review Source DM Diana M. HHAs, CNAs coordinator Human Resources Used the software for: 2+ years ### "InMyTeam Satisfaction" February 16, 2026 5.0 Customer support has been responsive and helpful. Questions are answered promptly, and the team takes time to ensure you understand how to use the features effectively. They genuinely seem invested in client success. Pros delivers strong value for the price. For home care agencies and small care businesses, it combines scheduling, payroll, billing, and caregiver management in one platform, which reduces the need for multiple systems. The time savings alone justify the investment. Cons There is a slight learning curve when first setting up the system, and some advanced customization options could be expanded. For example, as a coordinator, I would like the option to create folders or custom groups to better organize caregivers or clients. Being able to filter people based on specific criteria (such as availability, certifications, location, or status) and then add them into designated folders would make management more efficient and streamlined. This would help when coordinating shifts, tracking specific teams, or organizing staff for particular cases. Review Source CB Cecelia B. Operations Specialist Hospital & Health Care Used the software for: 6-12 months ### "Scheduling and Updates Review" February 16, 2026 3.0 Overall, it is not a bad system. It definitely needs some work in the areas of slowness. Once the system is running smoothly, everything else goes well. Overall, IMT is easy to use unless updates happen. Pros Scheduling: easy to schedule shifts and delete mass shifts at once. Being able to delete mass amounts of shifts at once comes in handy as some caregivers need weeks off for things. Customer support most of the time is very useful, sometimes they tell you that you are wrong in something when you're not and it takes 2-3 customer support reps to help. Cons IMT runs slow for days after updates to the point its almost unusable. Also, sometimes after updates, our documents look weird and then the administrator needs to call and get it all situated. Customer support most of the time is very useful, sometimes they tell you that you are wrong in something when you're not and it takes 2-3 customer support reps to help. Review Source TS Taylor S. Director of patient services and clinical relations Hospital & Health Care Used the software for: 1-2 years ### "Good software/company overall " February 5, 2026 5.0 Overall, it has been good. We have worked closely with Valerie Muniz and she has been a huge help to us. Pros I appreciate their willingness to adjust things to customize and work with what is needed for our company. Cons Sometimes I can’t find answers to questions when searching on the support/documentation section and the chat doesn’t usually work when asking questions. Alternatives considered [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Reason for choosing InMyTeam Willingness to adapt and adjust with what would benefit our agency and help with our workload. Switched from [Careficient](https://www.capterra.com/p/165999/Careficient-AMS/) Overly priced, unsupportive customer service, Review Source VM Vassilis M. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "The good and bad" February 5, 2026 4.0 Although for our none skilled field staff everything has been much easier, our administrative team is having issues in terms of documentation, accessing patient documentation. Our skilled staff also has had overall negative reviews about how things are functioning Pros How easy the evv is for our field staff. The flexibility on how the evv visits breakdown per discipline. Cons How authorizations and schedules interact and work with each other. Additionally the fact that none skilled services like hmk/pc/comp cannot be switched in position in terms of scheduling Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/)[WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reason for choosing InMyTeam More progressive features and the promise of pushing needed updates quickly and timely Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) For EVV features that had and Alora would take a while to implement Review Source Response from InMyTeam February 10, 2026 Vassilis, Thanks for your feedback, and I would love to talk to you to understand the struggles with the Documentation and Skill side. Please feel free to contact me. Thanks LL Lina L. Acounting Individual & Family Services Used the software for: 2+ years ### "clear accounts" February 6, 2026 5.0 En mi caso se ha mejorado el sistema y eso nos hace más precisos con nuestros cálculos esperemos sigan mejorando. Pros En In my Team es util en muchos aspectos laborales porque me facilita la facturación y programación en el mes ese dato ayuda de gran manera lo que se generó al final del mes es util en el area contable. Cons Que a veces no deja ponchar en tiempo y forma se debe de notificar corregir manual y eso atrasa al personal. Review Source JC Julious C. Manager Hospital & Health Care Used the software for: 1-2 years ### "In My Team Review " February 5, 2026 5.0 Has made our payroll and scheduling alot more automated and has increased our workflow exponentially. Pros Really beginner friendly introduction as well as very helpful costumer service always there to help with any questions or inquiries that may emerge. Cons We’ve been using in my team for over a year and we have none at this time very content with the system . Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) The automation that in my team provided help our company Review Source PB Paula B. Administrator Hospital & Health Care Used the software for: 6-12 months ### "February update" February 5, 2026 4.0 Other than a few glitches with the skilled patients, my experience is a positive one. I like the flow from referral to admission. Pros Ease of use- Workflow is organized. User friendly. Customer support-\[sensitive content hidden\] are very helpful. Always responsive to issues. Cons Glitches with skilled patients. Caused numerous delays in getting authorizations and transmitting oasis. Switched from [Alora Home Health](https://www.capterra.com/p/69030/Alora-Homecare-Software/) High cost for few patients . We wanted to combine departments Review Source Response from InMyTeam February 10, 2026 Hi Paula, Thanks for your review. We are always trying our best. Cheers MA Maria A. Recursos Humanos Human Resources Used the software for: 2+ years ### "Recomendada 100% por mi experiencia " October 2, 2025 5.0 Mi experiencia es magnífica y siempre recomiendo esta aplicación a otras agencias ya que se lleva todo a través de ella, billear, los recursos humanos, es espectacular Pros Tod, es una aplicación súper funcional, fácil para manipular incluso las personas que no son prácticas en el tema de internet Cons Me gusta todo, pero me gustaría que dieran más estadísticas, es decir, que las agencia pueda conocer el porciento o la cifra de todo, de los ponches mal hechos, de los ponches manuales, visitas no confirmadas todo Review Source TL Terrene L. RN, ADON Hospital & Health Care Used the software for: 1-2 years ### "Great Company" November 10, 2025 5.0 Great staff who are attentive and helpful. It has helped us stay ready for anytime state could walk in with all our documentation. We had State come in and stated they would be here 3 days. But because everything was so easy for them to look at everything they were here for 1.5 days and were done. Pros In My Team app is very user friendly with great customer service support and is very affordable. It is also great for keeping your compliance up to date. Cons I don't think there is anything I would change. They are always quick to respond to any issues I have. Review Source MM Malena M. Compliance Coordinator Human Resources Used the software for: 6-12 months ### "InMyTeam Teammm" February 5, 2026 5.0 My overall experience has been great. I love the system and how easy it is to navigate throughout the features. Pros I like the help center and how quick it is to get someone to help me with what ever question I have. Cons Sometimes communication can be a bit slow, but everyone is always willing to help once we connect and help. Review Source DM DIANA M. Administrator Hospital & Health Care Used the software for: 6-12 months ### "I want to win" February 16, 2026 5.0 It's very easy to use, and I can always count on the support team to help me with any problems I encounter. Pros The website is user-friendly. I can navigate the different sections of this program, switching from scheduling visits to each visit with a single click Cons So far, I haven't had any complaints about using , but perhaps more tutorials on different topics could be added. Review Source BC Beatriz C. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Efficient and Reliable Team Management Tool" October 1, 2025 5.0 Overall, my experience with has been very positive. It has streamlined our operations, reduced errors in scheduling and billing, and made team communication much smoother. Even with minor limitations, the benefits far outweigh them. It’s a solid platform that truly supports day-to-day management. Pros What I liked most about is how easy it is to manage scheduling, payroll, and billing in one place. The platform is user-friendly, and the automation features save me a lot of time. Customer support is also responsive and helpful whenever I have questions. Cons Sometimes the system can feel a little slow when loading large amounts of data, and there is a bit of a learning curve at the beginning. It would also be nice to have more customization options for reports Review Source TL Tonia L. Business Development Manager Hospital & Health Care Used the software for: Less than 6 months ### "Continuing Connections" November 11, 2025 5.0 I think overall we would love to grow with . It has helped management organize the growing employees also to provide trackable care for the patients. Pros The abilities it provides for the company to manage, easier and the clear documents and data collection. the constant support and training to make sure you and your team know how to utilize the product at its best Cons Some security features, which are still good, but caused some issues in the beginning especially the QR code to clock inbeing out of range. We can schedule and double check on our employees and manage payroll better. With the easy reports we can get on top of things faster and effectively. Review Source CB CARRIE B. CEO Hospital & Health Care Used the software for: 6-12 months ### "Awesome Company to Work with!" February 19, 2025 5.0 \[sensitive content hidden\] is my go to person. She helps any/all & the time.\[sensitive content hidden\] is very patient and understanding and willing to train to make sure you when i do have to call customer service Usually \[sensitive content hidden\] is on vacation (I know she will respond so I try not to bug her) they do good with getting any issues resolved also. Pros I love . Very user friendly for the App and site from CEO side. Cons The app I Love everything. I dislike the hours of operations. I'd Like them to stay open until 6 or 7. to give owners time if needed after my own 9-5 hours. Some how \[sensitive content hidden\] always came to my rescue. Switched from [Aaniie](https://www.capterra.com/p/197065/SMARTcare/) customer service was bad, the team was not helpful Review Source Response from InMyTeam February 25, 2025 Thanks, Carrie, for your kind review. :) MF Maritza F. Medical Collector Financial Services Used the software for: 2+ years ### "It's really helpfully." October 1, 2025 5.0 Pros COSTUMER SUPPORT EXCELLEN, FRIENDLY, HELPFULLY Cons ummm I really love the system and the team support. I think the unbill process could be best. ... Review Source CR Cynthia R. Director of Human Resources Human Resources Used the software for: Less than 6 months ### "IN MY TEAM REVIEW " November 7, 2025 1.0 not good. Company not set up to do private care. Having to rebuild system to meet our needs. System freezing and doesn't work all the time. Pros Care coordinator feature to be able to see location of where staff lives and able to see who lives closest to patient. Cons overnight schedules overlapping on schedule Horrible customer service no return calls took 3 days to call back Review Source Response from InMyTeam December 5, 2025 I'm sorry you feel that way. We have several functionalities designed specifically for Private Duty Agencies. I would love to know more about your experience. Our CEO sent you an email since you are an active client of ours, and we are waiting for your response. Best WK William K. Home Health Aide Hospital & Health Care Used the software for: Less than 6 months ### "A wonderful tool." February 16, 2026 5.0 Overall I think the app is wonderful all the needed information for a patient is readily available and easy to access. Pros What i like most about is its ease of use. The ability to use an app instead of having to continuously fill out paperwork is a real blessing. Cons The only thing i dislike is the geo tagging, which i do understand the need for, i just feel trust in the employee whos using the app to be where they are supposed to be and with their patient should be under less scrutiny. Review Source ED Elimar D. SUPERVISOR OF AUTHORIZATIONS Consumer Services Used the software for: Less than 6 months ### "FRIENDLY USER PROGRAM" February 24, 2025 5.0 Pros We love how user-friendly is. Its intuitive design makes it easy for everyone to use, streamlining our workflow and improving productivity. Highly recommend for teams looking for efficient collaboration tools! Cons What we like least is the ongoing payment issues for services rendered. The lack of timely compensation has significantly impacted our operations Switched from [HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) We were told that offers an all-in-one solution and that it would improve our agency's operations. However, we have not seen the promised benefits. The program still needs significant improvement to meet our needs. Review Source Response from InMyTeam May 9, 2025 Thanks, Elimar, for the Review. Unfortunately, the speed of the reimbursement is not always under our control. But nevertheless, I would love to know more about any suggestions. Please communicate with your rep or directly with me. Cheers LA Lorena A. LONG TERM CARE SUPERVISOR Health, Wellness and Fitness Used the software for: 1-2 years ### "Best Application IN MY TEAM" February 4, 2025 5.0 Overall experience has been amazing IMT team is one of the best with customer service they respond quickly and try to help as much as possible. The application has been a breeze to use they have everything needed when it comes to getting updated reports. Keeping up with check in and check out from our caregivers. As well as having the QA dashboard available to easily verify visits and keep up with the plan of cares. Pros I absolutely love using In My Team because it makes my life so much easier. \[sensitive content hidden\] and \[sensitive content hidden\] are always top-notch and consistently answer any concerns or questions I have. Their prompt and efficient support ensures that everything runs smoothly, allowing me to focus on other important tasks. Cons I have nothing bad to say about In My Team each update the application gets easier to use for our caregivers as well as us the workers. Review Source Response from InMyTeam May 9, 2025 Thanks Lorena, Reviews like this one are the reason we always pay attention and work hard to make our software better and better. Cheers JMQ Justine Mark Q. Billing Specialist Hospital & Health Care Used the software for: Less than 6 months ### "It's a good day to work with my team in In My Team! " February 5, 2026 4.0 Using In My Team is straightforward and informative, although it might have frequent logouts, I still like how they do it with the reports Pros What I like most is that the reports are comprehensive, easy to access, and user-friendly. Plus points to the programmers! Cons What I least like is that it logs out immediately, disrupting my work and causing frequent frustration. Review Source AH Amaya H. Administrative Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Great System" February 6, 2026 5.0 Pros It is an amazing upgrade from paper charting and manual billing/invoicing for our clinical staff and billing staff. Cons Sometimes features are hidden or not very intuitive, but IMT support is always helpful and responsive. Review Source Response from InMyTeam February 10, 2026 Thanks, Amaya, for this wonderful review. We are constantly working to improve our UI and UX. I'm glad you are enjoying the Experience. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.