--- title: "HOA Start Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HOA Start the right HOA solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215897/HOA-Start/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-21" --- HOA Start 4.9 (98) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 21st, 2026 # Reviews of HOA Start Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews KW Keith W Vice PresidentReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “What I appreciate most about HOA Start is the combination of a comprehensive HOA management platform with outstanding personal support.“ August 25, 2026 DH Doug H Vice PresidentFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Are not competent in new methods of communicating remote and prefer in person meetings.“ August 26, 2026 RF RICK F HOA PresidentReal Estate, 501 - 1,000 employeesUsed the software for: More than 2 years. “Updated software to provide the most answers for the largest group of users.“ August 25, 2026 AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Right now, the only options are “Approved” or “Rejected,” which isn’t enough for real-time updates or follow-through.“ June 2, 2025 AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “There’s still room for improvement, especially in the maintenance request tracking and photo preview features, but even with those limitations, it’s been a major upgrade from what we were using before.“ June 2, 2025 Oscar d Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Others offered either the bare minimum, or were geared and priced toward large & complex associations, or their pricing tiers were based on # of units and generalized assumptions about HOAs which was not reflective of the nature and needs of our specific association.“ January 14, 2023 DH Doug H Vice PresidentFacilities Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The zoom process with \[sensitive content hidden\] was easy and she had great insight into our challenges with adopting a new style of management. “ August 26, 2026 KR Kathy R Website Committee ChairpersonExecutive Office, 2 - 10 employeesUsed the software for: More than 2 years. “That it's not FREE - ha ha.... never would expect something this good to be free. “ August 14, 2025 ## Showing most helpful reviews Showing 1-25 of 98 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Administrator Used the software for: 3-5 years ### "Great Customer Service" October 9, 2026 5.0 Very good! Pros The Customer support from HOA Start has been fantastic. They have been very attentive to our needs. Cons None! Review Source R Reviewer Treasurer Used the software for: 1-3 years ### "HOA Start---Excellent Support for Self-Managed HOAs" September 1, 2026 5.0 Excellent....should have enlisted their help sooner as a community. Couldn't do self management without the software. Pros Excellent support. \[sensitive content hidden\] have been expedient with assistance and able to respond with issues in a timely manner. Cons Not really a con but would like them to continue to progress on development of the website features along with the app. Continuous improvement to make it run super smooth. Stripe...middle man...for dues collection and be a bit complicated. Review Source VR Verified Reviewer President Used the software for: 1-3 years ### "Would highly recommend HOA Start!" August 31, 2026 5.0 My overall experience with the HOA Start website has been excellent. The portal is well organized, easy to navigate, and makes it simple to find the information I need. Communication through the portal is seamless, with updates, messages, and important documents all accessible in one place. It has made interacting with our HOA much more convenient and efficient. Pros HOA Start has been an excellent solution for our HOA management needs. The platform provides great value for money, offering all the features we need at a reasonable cost. It's very easy to use, and the learning curve is minimal, allowing board members and homeowners to get up to speed quickly. The combination of functionality, simplicity, and responsive support makes HOA Start a standout choice. Cons The negatives really have been very limited, and I know they are continually working to update their platform. Some of the financial reports have to pull multiple reports to get information that is needed. Would also like bank account linking in the future as it is manual process to perform monthly reconciliations. Review Source R Reviewer Vice President Used the software for: Less than 1 year ### "Grateful for HOA Start. " August 31, 2026 5.0 The staff and \[sensitive content hidden\] especially made the process of leaving our property management company and going to a self manage mode relatively easy. The zoom process with \[sensitive content hidden\] was easy and she had great insight into our challenges with adopting a new style of management. It was clear that her many years of experience with HOAs helped guide us through the process. All their communications were clear and prompt. Grateful we found HOA Start. Pros HOA Start staff were easy to communicate with and quick to respond. Very pleasant approach toward presenting their programs with no pressure. Cons No local representative to meet in person. Many of our board members Are not competent in new methods of communicating remote and prefer in person meetings. Review Source VR Verified Reviewer Treasurer Used the software for: Less than 1 year ### "Great Experience Start to Website Launch" August 31, 2026 5.0 Overall I would highly recommend this platform. I am not overly tech savvy but found it easy to get started, and their instructional videos were very helpful. They reached out several times over the start up experience and made sure that I had all of the help I needed to get started. The platform has way more capability than what we need currently for our smaller HOA, but has a lot of value to offer and we are excited to start using some of the more broad features it offers. It is excellent for the public website piece as well as the private portal that members only can log into view their dues and violations. The feedback from our small HOA community has all been positive! Pros HOA start was so attentive and patient with all of our questions. We took several weeks from the first demonstration call until we finally decided to move forward with the platform. They were great following up to make sure there were no further questions and to help in any way to assist with the decision making process. Cons There were no negative experiences that I can speak of with the platform or any of the members of the HOA Start team. Everyone went above and beyond to be helpful. Review Source R Reviewer Vice President Used the software for: Less than 1 year ### "HOA Start Has Been an Excellent Choice for Our Community" August 27, 2026 5.0 Our overall experience with HOA Start has been excellent. Bishops Court wanted to modernize the way our association operates while improving communication, transparency, and access to information for our homeowners\\. HOA Start has provided us with the tools to accomplish those goals without requiring volunteer Board members to become software or website experts\\. What has impressed me most is that HOA Start does not simply provide software and leave the association to figure everything out. Their team has worked with us throughout the process and has shown a genuine interest in understanding our community and helping us build a platform that meets our specific needs. For a self-managed association, having the website, documents, member information, communications, payments, forms, and administrative tools available through one platform is a tremendous advantage. I would confidently recommend HOA Start to other HOA boards looking for a professional, comprehensive, and well-supported solution. Pros What I appreciate most about HOA Start is the combination of a comprehensive HOA management platform with outstanding personal support. The White-Glove onboarding and concierge service have been especially valuable to our volunteer Board. The HOA Start team has been responsive, patient, professional, and willing to work closely with us as we developed our new Bishops Court website, organized community information and governing documents, established our member directory, and prepared for online payments and electronic forms. The platform brings information, communication, financial tools, and website management together in one convenient location and provides excellent value for a self-managed HOA. Cons Because HOA Start offers so many features and customization options, the initial setup and learning process can take some time, particularly when transitioning years of HOA information and procedures into one system. However, the Whit-Glove onboarding and excellent support have made that process significantly easier. I consider this more of a normal part of implementing a comprehensive new system than a significant drawback. Review Source R Reviewer HOA President Used the software for: 3-5 years ### "Pros and Cons of HOA Start" August 27, 2026 4.0 Fine for 80% of my needs. If allowed I would have changed features and not just locked into the canned program or features. Pros Updated software to provide the most answers for the largest group of users. The white glove service was excellent and helped start off with the software. Data capture fit 80%, reports etc hit the same level (80%) and was working right out of the box for most stuff. Cons Not enough data capture for individual lots in the HOA. If each lot had a specific area to capture dues, violations, change requests, homeowner names, pet names... you get my point. User input data capture. Review Source Rachel S. Community Association Manager Used the software for: Less than 1 year ### "HOA Start: A Smart Start—and an Even Better Finish" August 18, 2026 5.0 Overall, I love HOA Start and am very happy we chose it. The software gives us the tools to manage our association’s history, documents, records, and communications in one place. The rollout team was amazing, and although finding answers for uncommon issues can sometimes be challenging, the platform’s capabilities and benefits make it an excellent choice for HOA management. Pros I love the software and everything it can do. We chose HOA Start because it keeps the association’s history in one place. We can upload and organize documents, maintain important records, and communicate directly through the platform. The rollout team was also amazing and very helpful throughout the setup process. Cons It can be difficult to find answers for specific or uncommon issues that fall outside the normal workflow. More searchable guidance and troubleshooting resources for unusual situations would make the software even better. Review Source R Reviewer Secretary Used the software for: Less than 1 year ### "Secretary/Treasurer" August 11, 2026 5.0 Whenever we have needed assistance navigating the software, we have received timely support. \[sensitive content hidden\] has been very helpful getting us up to speed. Pros Centralizing resources in one location gives members convenient access to documents and forms. Giving members the ability to pay dues online. Cons We are learning the software’s details, though it is not always straightforward. It would be nice to have more control of what is included in reports. Review Source R Reviewer HOA Director Used the software for: Less than 1 year ### "HOA Start for the win!" August 11, 2026 5.0 I would recommend HOA Start to any association for a website. Ours continues to get accolades thanks to both \[sensitive content hidden\] . Pros HOA Start is user friendly for the directors and residents. \[sensitive content hidden\] are great to work with and have helped us create a top notch website. Cons There are so many things you can do with the website that it’s been a learning curve. There are videos available to help. Review Source R Reviewer Owner Used the software for: 3-5 years ### "The HOA Start Platform Packs a Powerful Punch" March 13, 2024 5.0 HOA Start has the only all-in-one platform I have yet to see. You can literally run your entire organization with this software. We are excited about the Mobile App expanding to Apple/Android store with push notifications. Pros HOA Start has an amazing Customer Success Team. \[sensitive content hidden\] is very knowledgeable on the product. Their Onboard Specialists are patient, courteous and informative. The ability to collect payments and pass through fees is amazing. Features like Boardroom, Committees and Digest are nice additions that I have yet to see from any competitors. Cons Though they have some nice templates, it would be nice to have more options. We’re told more are coming. Review Source R Reviewer President Used the software for: Less than 1 year ### "President, The Forest Community Association" June 12, 2025 5.0 Amazing! Our onboarding specialist responded quickly to questions and the ability to implement and then continue to add features allow us to get to our community onto a platform that absolutely reflects our needs. Pros HOA Start has made our transition into community self-management a real 5-star experience. The platform is amazing and they HOA Start people are even better! Their on-boarding process is best of class--along with FAQs, Tutorials, and great onboarding specialists. Absolutely seamless! Cons No real cons! The documentation for the features is distributed a bit between tutorials, FAQs and You Tube training...so as long as you are methodical in following the on-boarding steps (designed to keep you progressing in the proper sequence), your implementation will be frictionless. Review Source R Reviewer Board of Director Used the software for: Less than 1 year ### "Product Not Working as Promised" January 9, 2024 3.0 If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues. Pros It looks to be a very good product when it is working. Cons Some of the critical functions are not working and I find the support needs better support from the client. Review Source R Reviewer Website Committee Chairperson Used the software for: 3-5 years ### "Website Committee Chairperson" August 20, 2025 5.0 I became the chairman of our subdivisions website committee at the beginning of 2024. I am not that knowledgeable when it comes to setting up websites, so the Help Desk people were a great help! Pros Very easy to use and prompt responses to any questions you might have. The templates are very easy to customize in order to make our website personalized to our subdivision. Cons That it's not FREE - ha ha.... never would expect something this good to be free. I really have nothing else to complain about! Review Source R Reviewer AOAO Board President Used the software for: 1-3 years ### "Brings the community together" June 3, 2025 5.0 Very positive. I would recommend to any AOAO or HOA. The support is very good. When submitting a ticket the response is very quick. Pros It is feature rich and easy to setup. The site setup management is very straightforward to use, allowing a site to be created very quickly. The forms is another easy to use and very flexible design making a lot of customization to be done. Cons I do not really have a least favorite thing. While nothing is perfect and difficult as each community is different, I think it hits all the points that a community would need. I do wish the ticketing was a bit more robust. Two suggestions: 1) ability to mark the ticket “closed/done” 2) ability to adjust the initial problem description. Review Source R Reviewer Secretary Used the software for: 1-3 years ### "HOA Start has a simple, easy to use format." July 9, 2025 5.0 From the beginning, we found the software to be very user-friendly and intuitive. The setup process was straightforward, and we were able to get our website up and running quickly without any technical hurdles. The platform makes it easy to manage documents, communicate with residents, and keep our community informed. Overall, HOA Start has made our HOA operations more efficient and organized. We’re very pleased with the functionality and support we've received! Pros Very easy to set up our site. The tutorials were easy to follow and support staff were great when I hit a snag. Cons I would have like to have a weather report on the page that is live rather than having to put in a link. Review Source R Reviewer President Used the software for: Less than 1 year ### "Beyond Our Expectations On Every Level" April 30, 2025 5.0 Truly beyond expectations. The final product is highly attractive and professional. The set-up was fast and easy to learn. The functionality is robust and thoughtful. The staff were considerate, patient, and knowledgeable. The price is hard to beat. With HOAStart available, a condominium group would be a bit crazy NOT to have a website to help keep things organized, transparent, and efficient. Pros It's very hard to limit this answer to "most" -- there is a LOT to like. When finished, the website looks like a high cost, professionally done, highly customized platform. But, it was easy to learn and the final product is simply amazing. Plus, the HOA START team holds your hand every step of the way -- at YOUR pace. Anyone can do this. And, this website has made it possible not just to communicate...but to get our Condo organized for the first time in 30 years. Rather than shoeboxes of old files and information buried in the email boxes of previous officers...we now have a centralized repository for our information, our communication, and our processes. Cons I would like to be able to customized the Personal Dashboard a bit more. But, to be honest, I don't really need my owners to use the dashboard -- I want them to be focused on the Main Menu. So, this has not been an issue at all. Review Source R Reviewer webmaster Used the software for: Less than 1 year ### "The Very Best Service" May 14, 2025 5.0 From the very beginning, our Concierge, \[sensitive content hidden\], has provided excellent service on a daily basis. She is patient, knowledgeable, and creative. She answered my questions in the order I needed them. The quality of the product is beautiful and informative. This is our Association's first ever website in over 50 years of existence. She has been the absolute difference to make it the best quality, using the features we were interested in. Pros The quality of the service to our Association. White Glove Concierge \[sensitive content hidden\] provided excellent service for our website build on a daily basis. She is amazing. Cons Nothing! I would highly recommend it to anyone. They offer 6 templates to choose from and then they are customized to meet your needs. Review Source R Reviewer Secretary Used the software for: 1-3 years ### "Small community with big wants and needs" June 6, 2025 5.0 We upgraded from another service and found HOA Start to be extremely helpful in our transition. They were very responsive to our questions and needs. We are now upgrading and they created tailored videos for our review to assist us in making a decision. Pros 1). It is intuitive and easy to use 2). We were able to add community specific features to the website 3). Text messaging - we use this for emergency notifications 4). We can update/maintain from any device - phone, tablet, and computer 5). Secure offering Cons 1). We started with the basic plan which meant that we did not have access to certain features - now after some additional investigation, we plan to upgrade - wish we had some of this from the beginning. Review Source R Reviewer Web Developer - HOA board member Used the software for: 1-3 years ### "HOA Start - Clear winner for our AOA needs" April 21, 2025 5.0 We've been using HOAstart.com for well over 3 years for our AOA community here on Maui, and it has truly been a game-changer. After extensive research to find a platform that could meet the unique needs of our association, HOAstart stood out as the clear winner—and they’ve delivered on every level. Pros The platform provides a reliable and user-friendly space for document storage, online forms, scheduling, and community communication. It’s helped streamline our operations and made it much easier to keep everyone in our AOA community informed and engaged. Cons Document sorting could be better. I'd the ability to search and sort documents like you'd have in ms explorer Review Source R Reviewer Board Member Used the software for: 1-3 years ### "Great HOA site software that has thought of everything!" January 16, 2025 5.0 Our experience with HOA Start has been very positive, and they continue to add new features to the software as they get feedback from their users. Pros Our community has been using HOA Start for about two years and have been very happy with the software and service. The templates are tailored to HOAs, and building our site was easy - they have thought of everything an HOA needs so you don't need to build it from scratch. The site is visually very nice and professional looking. The support team is very helpful and responds quickly to questions or problems. Cons There has been nothing negative about HOA Start. There have been some "wish lists" for additional features, which the support team takes seriously, has worked on, and, in many cases, delivered. Review Source R Reviewer Treasurer Used the software for: Less than 1 year ### "Great Product and Customer Service!" December 3, 2024 5.0 I am a stickler for good customer service and response time. HOA Start has been excellent in those areas. Especially when they weren't understanding my questions clearly they responded quickly to get me an answer. Overall I would give them 5 out of 5 stars. Their product is excellent and I look forward to future enhancements as our needs grow. We are using the Professional version which provides all the features we currently need for our small HOA. Pros From the start the customer service and onboarding team have been very responsive and helpful. Starting with a zoom meeting, and allowing use of a test site prior to committing it was a very quick and easy decision to purchase their product. After purchasing an annual contract we received an onboarding menu that lead me thru the steps to going live. Having experience with setting up websites previously I still appreciated the guidance provided thru the onboarding process and became aware of new features and how to navigate them. Cons I can't think of any negative aspects, maybe some improvements could be made in the editing processes in the website editor but nothing I would consider a negative. Review Source R Reviewer Web Tech Used the software for: 1-3 years ### "One Outstanding year of our new HOA website -" October 12, 2023 5.0 Pros Great system for building your Community Website. We are celebrating our first anniversary of going live with ours in a community with 2200 members. Key HOA Start (HOAS) elements in our success:We built and administer our whole site with community volunteers. Training interested volunteers is easy with the high level of support from HOAS.Our annual cost of running our website went from $12k/year with another system and a paid webmaster to $1200/year with HOAS.Easy integration with external resources make it possible to extend our site with links directly to applications for specialized functions.The response time to support "tickets" is amazing with a dedicated support agent - on workdays it is in a couple of hours, on weekends and holidays, early the first following workday.We reviewed the whole marketplace before choosing HOAS. Our key evaluation criteria were: system designed for HOA's not property management companies; completeness and ease of access to detailed help files including how to videos; very large number of templates allowing the creation of all kinds of content pages - many of these incorporating high degrees of automation in creating records or notices elsewhere in the system and with members.We are VERY satisfied customersRick KempfWeb Tech lead MountianBrook Village AZ. Cons The system for ticket sales is not flexible enough Review Source R Reviewer President Used the software for: Less than 1 year ### "HOAStart Makes the Grade: "A"" September 18, 2024 5.0 Very smooth, with the caveat that I have an MS in Computer Science. Pros The support team is prompt, professional, and very knowledgeable. Website design is quite good considering it is meant to accommodate average computer users. Cons There were a few (minor) design elements that I wish were more flexible in allowing more user-centered design choices. Review Source R Reviewer Communications Committee Webmaster Used the software for: Less than 1 year ### "Quick to Implement a HOA Solution, Robust Features, Flexible, Phenomenal Support" May 16, 2024 5.0 Love working with HOA Start and maintaining content as we go. I consider myself an 'expert' with creating new pages and managing our website making this more fun and spark the interest of our homeowners Pros Super intuitive to quickly setup and configure any HOA website. You don’t need a webmaster to manage/maintain your site, your HOA volunteers can manage this. We are in a smaller community of 80 homes, but we wanted advanced features like: Member database, Secured Member Portal, Member Directory, Ability for Online Payments, Events & Calendars, Email Blasts, Document Repository, Robust Admin Functionality, OOTB & Custom Forms and pricing packages that would fit our needs. As our HOA Communications Committee Chair, I spent a lot of time researching other company HOA sites to the find the best overall solution that is intuitive, user friendly, easy to setup and maintain going forward. HOA Start provided a free trial where I had most of our website configured where this was transferred over to Production once we went live. During the trial process and eventually once we signed on to HOA Start, I was super impressed that we had a dedicated onboard/support specialist to assist along the way. This experience alone sold it for me; also, no other HOA software provider has the features/functionalities, ease of use application and phenomenal support that I have found. Support inquiries were immediately addressed where they provided personal ‘how-to’ videos to help facilitate my requests. We’ve received super positive feedback from our homeowners for the look and intuitiveness of our newly branded website. The other great bonus is providing the ability for our homeowners to make online payments (ACH or Credit Card) via the Stripe integration with very small ACH service fees. Just in our new launch alone, 25% of our homeowners made online payments and with all payments received before the HOA fees due date, which is first! The Professional plan has all of the functionality our HOA needs as this plan is feature rich with the many different features available to tailor to our community. Lastly, HOA Start has a great training reference library that contains videos and documents with great detail how to setup/configure both simple and complex configurations. Cons The admin reporting features can be more robust by offering the ability to create custom reports via a fields selection configuration. Having said this though, our treasurer and secretary find the report feature to meet their expectations. This isn’t a “Con”, per se, but note it does take time to setup a site (content), even for software that is easy to use and configure as HOA Start. Having your content ready to cut/paste or photo’s to upload will reduce this time significantly. Since we started from scratch, this was the largest effort to create/gather the content and have reviewed with the Board. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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