--- title: "HOA Start Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HOA Start the right HOA solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215897/HOA-Start/reviews/" page_type: "reviews" language: "en" --- HOA Start 4.9 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of HOA Start Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “There’s still room for improvement, especially in the maintenance request tracking and photo preview features, but even with those limitations, it’s been a major upgrade from what we were using before.“ June 2, 2025 AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Right now, the only options are “Approved” or “Rejected,” which isn’t enough for real-time updates or follow-through.“ June 2, 2025 JP James P TreasurerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Starting with a zoom meeting, and allowing use of a test site prior to committing it was a very quick and easy decision to purchase their product.“ November 26, 2024 Oscar d Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Others offered either the bare minimum, or were geared and priced toward large & complex associations, or their pricing tiers were based on # of units and generalized assumptions about HOAs which was not reflective of the nature and needs of our specific association.“ January 14, 2023 KB Kurt B PresidentNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “Their on-boarding process is best of class--along with FAQs, Tutorials, and great onboarding specialists. “ June 10, 2025 KR Kathy R Website Committee ChairpersonExecutive Office, 2 - 10 employeesUsed the software for: More than 2 years. “That it's not FREE - ha ha.... never would expect something this good to be free. “ August 14, 2025 MW Mark W MgrReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Jazmin and rest of client service team not only worked with us but also completed activities and offered suggestions to make our community website the best it could be.“ May 29, 2025 jL jb L HOA Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The household data import/upload has been a little complex, but the big one for use was the inability to delete it (as an admin) and start over.“ January 11, 2023 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erik P. Owner Design Used the software for: 2+ years ### "The HOA Start Platform Packs a Powerful Punch" March 12, 2024 5.0 HOA Start has the only all-in-one platform I have yet to see. You can literally run your entire organization with this software. We are excited about the Mobile App expanding to Apple/Android store with push notifications. Pros HOA Start has an amazing Customer Success Team. \[sensitive content hidden\] is very knowledgeable on the product. Their Onboard Specialists are patient, courteous and informative. The ability to collect payments and pass through fees is amazing. Features like Boardroom, Committees and Digest are nice additions that I have yet to see from any competitors. Cons Though they have some nice templates, it would be nice to have more options. We’re told more are coming. Reason for choosing HOA Start They didn't have all the features we needed. The backend management tools appeared very dated. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Had no website presence and needed to get into the 21st century. Review Source Response from HOA Start March 13, 2024 We sincerely appreciate you taking the time to tell us how we're doing! When we work with customers like yourself, we never really work a day in our life... because you just make it fun. We'll put this feedback to work, so we can make our product and processes even better. KB Kurt B. President Non-Profit Organization Management Used the software for: Less than 6 months ### "President, The Forest Community Association" June 10, 2025 5.0 Amazing! Our onboarding specialist responded quickly to questions and the ability to implement and then continue to add features allow us to get to our community onto a platform that absolutely reflects our needs. Pros HOA Start has made our transition into community self-management a real 5-star experience. The platform is amazing and they HOA Start people are even better! Their on-boarding process is best of class--along with FAQs, Tutorials, and great onboarding specialists. Absolutely seamless! Cons No real cons! The documentation for the features is distributed a bit between tutorials, FAQs and You Tube training...so as long as you are methodical in following the on-boarding steps (designed to keep you progressing in the proper sequence), your implementation will be frictionless. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/) Reason for choosing HOA Start HOA Start provided a more scalable platform along with the establishment of our own URL identity. Switched from [Third-Party Manager](https://www.capterra.com/p/185945/Steele/) Platform using third party agent was not personalized to our membership and did not provide the level of member engagement needed. Review Source Response from HOA Start June 12, 2025 Kurt, this is an amazing review, and we can't thank you enough for sharing! We'll make sure to relay your comments to the team and we look forward to working with you! TH TERRY H. Board of Director Accounting Used the software for: Less than 6 months ### "Product Not Working as Promised" January 5, 2024 3.0 If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues. Pros It looks to be a very good product when it is working. Cons Some of the critical functions are not working and I find the support needs better support from the client. Review Source JR Jill R. AOAO Board President Non-Profit Organization Management Used the software for: 1-2 years ### "Brings the community together" June 2, 2025 5.0 Very positive. I would recommend to any AOAO or HOA. The support is very good. When submitting a ticket the response is very quick. Pros It is feature rich and easy to setup. The site setup management is very straightforward to use, allowing a site to be created very quickly. The forms is another easy to use and very flexible design making a lot of customization to be done. Cons I do not really have a least favorite thing. While nothing is perfect and difficult as each community is different, I think it hits all the points that a community would need. I do wish the ticketing was a bit more robust. Two suggestions: 1) ability to mark the ticket “closed/done” 2) ability to adjust the initial problem description. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing HOA Start I thought HOA Start was easier to use and had the features we wanted. Review Source Response from HOA Start June 3, 2025 Jill, what can we say besides thank you, thank you, thank you for trusting us! We sincerely appreciate all of our customers, and we're working hard to make you proud! KR Kathy R. Website Committee Chairperson Executive Office Used the software for: 2+ years ### "Website Committee Chairperson" August 14, 2025 5.0 I became the chairman of our subdivisions website committee at the beginning of 2024. I am not that knowledgeable when it comes to setting up websites, so the Help Desk people were a great help! Pros Very easy to use and prompt responses to any questions you might have. The templates are very easy to customize in order to make our website personalized to our subdivision. Cons That it's not FREE - ha ha.... never would expect something this good to be free. I really have nothing else to complain about! Alternatives considered [HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Start I was not on the original team that chose HOA Start, but we are choosing it now because it works the best for our subdivision. Other products we considered were HOA Total Access and HOA Sites Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The google website (possibly thru Google Forms, but not sure) was too hard for people to find if they didn't know the url Review Source Response from HOA Start August 20, 2025 Many thanks, Kathy! We appreciate the feedback to letting us know how we're doing. We'll keep building and growing so you can get the most bang for your buck! RH Roberta H. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "HOA Start has a simple, easy to use format." July 8, 2025 5.0 From the beginning, we found the software to be very user-friendly and intuitive. The setup process was straightforward, and we were able to get our website up and running quickly without any technical hurdles. The platform makes it easy to manage documents, communicate with residents, and keep our community informed. Overall, HOA Start has made our HOA operations more efficient and organized. We’re very pleased with the functionality and support we've received! Pros Very easy to set up our site. The tutorials were easy to follow and support staff were great when I hit a snag. Cons I would have like to have a weather report on the page that is live rather than having to put in a link. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing HOA Start HOA Start was more responsive to our requests. Switched from [Association Management Website](https://www.capterra.com/p/78588/Association-Management-Website/) We wanted something more personal and easier to use. Review Source Response from HOA Start July 10, 2025 Thank you kindly for this descriptive review, Roberta! Day in/day out, we strive wholeheartedly to be the provider our clients from us. MW Michael W. President Facilities Services Used the software for: 6-12 months ### "Beyond Our Expectations On Every Level" April 28, 2025 5.0 Truly beyond expectations. The final product is highly attractive and professional. The set-up was fast and easy to learn. The functionality is robust and thoughtful. The staff were considerate, patient, and knowledgeable. The price is hard to beat. With HOAStart available, a condominium group would be a bit crazy NOT to have a website to help keep things organized, transparent, and efficient. Pros It's very hard to limit this answer to "most" -- there is a LOT to like. When finished, the website looks like a high cost, professionally done, highly customized platform. But, it was easy to learn and the final product is simply amazing. Plus, the HOA START team holds your hand every step of the way -- at YOUR pace. Anyone can do this. And, this website has made it possible not just to communicate...but to get our Condo organized for the first time in 30 years. Rather than shoeboxes of old files and information buried in the email boxes of previous officers...we now have a centralized repository for our information, our communication, and our processes. Cons I would like to be able to customized the Personal Dashboard a bit more. But, to be honest, I don't really need my owners to use the dashboard -- I want them to be focused on the Main Menu. So, this has not been an issue at all. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing HOA Start Reviews were positive. Price was competitive. The sales staff was very helpful in explaining features and options. Review Source Response from HOA Start April 30, 2025 Michael, what can we say but WOW! Thank you for this review. It really helps capture what we're aiming to do for our customers! KP Karen P. webmaster Real Estate Used the software for: Less than 6 months ### "The Very Best Service" May 13, 2025 5.0 From the very beginning, our Concierge, \[sensitive content hidden\], has provided excellent service on a daily basis. She is patient, knowledgeable, and creative. She answered my questions in the order I needed them. The quality of the product is beautiful and informative. This is our Association's first ever website in over 50 years of existence. She has been the absolute difference to make it the best quality, using the features we were interested in. Pros The quality of the service to our Association. White Glove Concierge \[sensitive content hidden\] provided excellent service for our website build on a daily basis. She is amazing. Cons Nothing! I would highly recommend it to anyone. They offer 6 templates to choose from and then they are customized to meet your needs. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing HOA Start We chose HOA Start because of their high ratings with other customers and the service we received when we contacted them. Review Source Response from HOA Start May 14, 2025 Fantastic review, Karen! Thank you from the bottom of our hearts. We love Kim just as much as you, and we'll pass on the info to her post haste! SW Steven W. Secretary Recreational Facilities and Services Used the software for: 1-2 years ### "Small community with big wants and needs" June 4, 2025 5.0 We upgraded from another service and found HOA Start to be extremely helpful in our transition. They were very responsive to our questions and needs. We are now upgrading and they created tailored videos for our review to assist us in making a decision. Pros 1). It is intuitive and easy to use 2). We were able to add community specific features to the website 3). Text messaging - we use this for emergency notifications 4). We can update/maintain from any device - phone, tablet, and computer 5). Secure offering Cons 1). We started with the basic plan which meant that we did not have access to certain features - now after some additional investigation, we plan to upgrade - wish we had some of this from the beginning. Review Source Response from HOA Start June 6, 2025 This is so great to hear, Steve! Thank you for laying out the way you work with the software today, and how you plan to use in the future. Also, we hope you’ll take advantage and download our newly released mobile app! BH Ben H. President Non-Profit Organization Management Used the software for: 1-2 years ### "HOA Start - Our HOA Website Experience" May 2, 2025 5.0 HOA Start allows us to have a clean and effective website for our community. They make the website easy to navigate and keep community engagement flowing. Pros HOA Start has implemented an easy way for our community to have an engaging website for all members to participate in. Cons No large concerns from the company. They have been easy to be in contact with and have solved any issues we have had in a quick and effective manner. Alternatives considered [Facebook Apps and Tabs](https://www.capterra.com/p/160208/Facebook-Apps-and-Tabs/) Reason for choosing HOA Start The website allowed a cleaner and concise format for the community to be involved in and interact with. Review Source Response from HOA Start May 6, 2025 We wholeheartedly appreciate these kind words, Ben! We so look forward to working with you! TS Terrence S. Web Developer - HOA board member Facilities Services Used the software for: 1-2 years ### "HOA Start - Clear winner for our AOA needs" April 17, 2025 5.0 We've been using HOAstart.com for well over 3 years for our AOA community here on Maui, and it has truly been a game-changer. After extensive research to find a platform that could meet the unique needs of our association, HOAstart stood out as the clear winner—and they’ve delivered on every level. Pros The platform provides a reliable and user-friendly space for document storage, online forms, scheduling, and community communication. It’s helped streamline our operations and made it much easier to keep everyone in our AOA community informed and engaged. Cons Document sorting could be better. I'd the ability to search and sort documents like you'd have in ms explorer Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/)[WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/) Reason for choosing HOA Start Cost less and easy to use. Document handling and form generation Review Source Response from HOA Start April 21, 2025 Thank you for taking the time to provide your feedback to our team! We strive to make sure we're upholding our end of the bargain in this equation, and we'll always make sure we do right by the customer. RD Randy D. Board Member Non-Profit Organization Management Used the software for: 1-2 years ### "Really good HOA solution" March 5, 2025 5.0 We evaluated a number of HOA website alternatives and found HOA Start to be very cost-effective, flexible and comprehensive. They have been easy to work with. I would recommend them to any HOA or condo looking for an easy-to-manage solution. Pros Very easy to deal with. Their website is easy to navigate and very flexible. It makes communication with our owners easy. They provide a lot of templates that are useful to the board. They answer our questions promptly. We really like the ability to accept dues through Stripe. Cons We have been using them for about 20 months and no issues. Alternatives considered [HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Start Cost. Flexibility. Ease of Use. Good templates, Review Source Response from HOA Start March 6, 2025 Really appreciate this review, Randy! Seeing that you have been with us for 20 months now helps solidify that we're focused on delivering the best experience from start to through launch! HZ Heather Z. President Civic & Social Organization Used the software for: Less than 6 months ### "Best Decision Ever" January 24, 2025 5.0 We are so lucky and grateful to have found HOA Start for our HOA. We had recently decided to be self managed and were having some struggles with trying to do everything and provide the best experience for our homeowners and residents. From the start they stood out! The demo was wonderful and informative, the set up and onboarding was smooth and easy for us and the support they have provided is exceptional. Pros They website is all inclusive and we can do everything from one place. Cons No Cons, everything has been great! We have no complaints. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/) Reason for choosing HOA Start We just felt like it was the better product and the support was better Review Source Response from HOA Start January 27, 2025 I mean, that Reviews Title is the Best. Title. Ever!!! Wow Heather, we can't thank you enough for this feedback. There is a constant struggle to attract people to your business, and what's certain is they trust reviews, case studies and the like. We're working hard to win their trust, and at the same time be the best provider in the industry! We are so excited to be partnering with your community! RK Richard K. Web Tech Real Estate Used the software for: 1-2 years ### "One Outstanding year of our new HOA website -" October 11, 2023 5.0 Pros Great system for building your Community Website. We are celebrating our first anniversary of going live with ours in a community with 2200 members. Key HOA Start (HOAS) elements in our success:We built and administer our whole site with community volunteers. Training interested volunteers is easy with the high level of support from HOAS.Our annual cost of running our website went from $12k/year with another system and a paid webmaster to $1200/year with HOAS.Easy integration with external resources make it possible to extend our site with links directly to applications for specialized functions.The response time to support "tickets" is amazing with a dedicated support agent - on workdays it is in a couple of hours, on weekends and holidays, early the first following workday.We reviewed the whole marketplace before choosing HOAS. Our key evaluation criteria were: system designed for HOA's not property management companies; completeness and ease of access to detailed help files including how to videos; very large number of templates allowing the creation of all kinds of content pages - many of these incorporating high degrees of automation in creating records or notices elsewhere in the system and with members.We are VERY satisfied customersRick KempfWeb Tech lead MountianBrook Village AZ. Cons The system for ticket sales is not flexible enough Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Cost and HOA Start being focused on making a system which HOA's can self administer without a webmaster. Review Source Response from HOA Start October 12, 2023 What a wonderful review! Thank you for being so specific in your journey, and explaining how we fit into that process. We'll keep doing our part to deliver the best product and service, as is possible. We thank you again for your trust in us as a partner! RR Russ R. President Civic & Social Organization Used the software for: 6-12 months ### "HOAStart Makes the Grade: "A"" September 12, 2024 5.0 Very smooth, with the caveat that I have an MS in Computer Science. Pros The support team is prompt, professional, and very knowledgeable. Website design is quite good considering it is meant to accommodate average computer users. Cons There were a few (minor) design elements that I wish were more flexible in allowing more user-centered design choices. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing HOA Start The ability to hold official HOA votes while satisfying state requirements for electronic voting. Review Source Response from HOA Start September 18, 2024 Thank you so much for your amazing review, Russ! We’re thrilled to hear that you found our support team to be prompt, professional, and knowledgeable. It’s great to know that our website design is user-friendly for everyone, including those with advanced tech backgrounds like yours. We appreciate your feedback on the design elements and will definitely consider your suggestions for more user-centered flexibility. Your insights help us improve and ensure we meet the needs of all our users. If you ever have more suggestions or need assistance, feel free to reach out! SW Scott W. Communications Committee Webmaster Civic & Social Organization Used the software for: 6-12 months ### "Quick to Implement a HOA Solution, Robust Features, Flexible, Phenomenal Support" April 29, 2024 5.0 Love working with HOA Start and maintaining content as we go. I consider myself an 'expert' with creating new pages and managing our website making this more fun and spark the interest of our homeowners Pros Super intuitive to quickly setup and configure any HOA website. You don’t need a webmaster to manage/maintain your site, your HOA volunteers can manage this. We are in a smaller community of 80 homes, but we wanted advanced features like: Member database, Secured Member Portal, Member Directory, Ability for Online Payments, Events & Calendars, Email Blasts, Document Repository, Robust Admin Functionality, OOTB & Custom Forms and pricing packages that would fit our needs. As our HOA Communications Committee Chair, I spent a lot of time researching other company HOA sites to the find the best overall solution that is intuitive, user friendly, easy to setup and maintain going forward. HOA Start provided a free trial where I had most of our website configured where this was transferred over to Production once we went live. During the trial process and eventually once we signed on to HOA Start, I was super impressed that we had a dedicated onboard/support specialist to assist along the way. This experience alone sold it for me; also, no other HOA software provider has the features/functionalities, ease of use application and phenomenal support that I have found. Support inquiries were immediately addressed where they provided personal ‘how-to’ videos to help facilitate my requests. We’ve received super positive feedback from our homeowners for the look and intuitiveness of our newly branded website. The other great bonus is providing the ability for our homeowners to make online payments (ACH or Credit Card) via the Stripe integration with very small ACH service fees. Just in our new launch alone, 25% of our homeowners made online payments and with all payments received before the HOA fees due date, which is first! The Professional plan has all of the functionality our HOA needs as this plan is feature rich with the many different features available to tailor to our community. Lastly, HOA Start has a great training reference library that contains videos and documents with great detail how to setup/configure both simple and complex configurations. Cons The admin reporting features can be more robust by offering the ability to create custom reports via a fields selection configuration. Having said this though, our treasurer and secretary find the report feature to meet their expectations. This isn’t a “Con”, per se, but note it does take time to setup a site (content), even for software that is easy to use and configure as HOA Start. Having your content ready to cut/paste or photo’s to upload will reduce this time significantly. Since we started from scratch, this was the largest effort to create/gather the content and have reviewed with the Board. Reason for choosing HOA Start Building a custom website would be too much overhead to maintain. We wanted an easy to use cost-effective solution like HOA Start. The other products, did not have all of the features we wanted like HOA Start offered. Switched from [HTML Editor](https://www.capterra.com/p/152212/HTML-Editor/) Replaced a simple website a previous board member created, but never maintained; this was a simple/boring page as well. Wanted to find a low-cost, cloud-based provider that offered all of the features I mentioned in the Pros section and HOA Start met all of these requirements! Review Source Response from HOA Start May 16, 2024 We sincerely appreciate the feedback, Scott. We're working diligently to make this the best platform, hands down! We look forward to the partnership and can't wait to share all the new features coming out these next few quarters. TW Tonya W. Treasurer Civic & Social Organization Used the software for: Less than 6 months ### "Great for our Association" October 7, 2023 5.0 Pros We were looking for something that offered a bit more functionality than TownSq (more robust survey capability so we could eliminate the extra cost of a separate survey platform, payment interface). HOA Start checked just about all of the boxes. Our White Glove Concierge, \[sensitive content hidden\], has been very responsive and did a great job setting up the site for us. It's easy to set up new users, change the website header designs to give it a unique look, create custom surveys, send mass mailings, and text homeowners with urgent information. We love that there is a calendar for events, and we've been able to easily categorize and manage folders for the association's documents. Cons One big drawback for us is the lack of a dedicated homeowner forum. On TownSq, homeowners were able to post information and converse with each other easily in their own forum, while the Board was able to post information in the announcements section. On HOA Start, the Newsfeed function has to serve double duty as a homeowner forum and place for announcements from the Board. We have to pin the Board items so they won't get lost in the discussion. Also, when you are looking at the member directory, you can't see the members addresses. It shows you their name, phone number, state, role, last login, and active status. It would be beneficial if customers could customize what columns they want to see, or eliminate the phone number column and add the address (especially since the state column is already there). Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) Wanted a unique site for our association, with more functionality. Review Source Response from HOA Start October 9, 2023 We really appreciate you taking the time to tell us how we're doing and where we can get better. We sincerely thank you for the honest feedback, and we'll keep working hard to deliver the goods. JB John B. President Online Media Used the software for: 6-12 months ### "Great Support for a Novice User" February 6, 2025 5.0 Pros I've had multiple opportunities to work with \[sensitive content hidden\] and each time she has provided me outstanding assistance and support as I learn how to use HOA start. Cons I'm not sure if it is my inexperience or the platform, but I need the home page to be a little more interactive. Review Source Response from HOA Start February 7, 2025 We sincerely thank you for the feedback, John. We're always working hard to provide the absolute best experience for our customers and we're certainly happy you've seen those efforts! CC Curt C. Chief Website Guru Real Estate Used the software for: Less than 6 months ### "EXCELLENT HOA Platform! " October 18, 2024 5.0 Customer service, tech support...quite frankly has been OUTSTANDING! From the very start everyone on the HOA Start team has been cheerfully responsive and helpful. Pros The platform is relatively easy to navigate for most of our residents. Chock-full simple to access information. Especially helpful and easy to view is our community calendar, our birthdays calendar and our events calendar! Cons Admins need to be quite tech savvy but that's ok. In our case, we are a 55+ retirement community so there are relatively few residents who are tech savvy. We're lucky to have a few new residents who can manage the software! Review Source Response from HOA Start October 24, 2024 We appreciate the kind and honest review, Curt! Thank you for the feedback, and please know we are constantly working to make the service and product better. We look forward to working together through this partnership! RW Rob W. POA Board Member Recreational Facilities and Services Used the software for: 6-12 months ### "This software simply works" January 15, 2023 4.0 My team and I agree that our experience was much better than expected. Each of us on the team has an IT background and therefore experienced with various software product upgrades or replacements. The implementation coordination was excellent. \[SENSITIVE CONTENT\], our coordinator, was able to quickly identify our needs and help guide us through implementation. Always offering best-paths, she was expert at explaining options and the trade-offs that we'd see. That point alone emphasizes why I learned as much as I did as opposed to simply following recommendations from a manual or a coordinator who might not be engaged. The HOA Start process and procedure work flow provided us with clear steps to success. Pros The website management and configuration features are not only equal to all of the more expensive products; but it exceeds them in many cases. As a career software developer, I know pain points for users. Good/great products work hard to ease that burden. Work flows, communications, mass-editing...these things matter. We found a great product. Cons As a board member on our POA, I would like to have more reporting for my members, especially statistically. In the future, I'd consider adding canned reports that would satisfy the number crunchers. Reason for choosing HOA Start 1) Modern, well designed pages to use2) Ease of implementation and ongoing maintenance3) Features for our users4) Cost Review Source Response from HOA Start January 17, 2023 Submissions like these shed light on where we're doing well, and guide us on how we can improve. We sincerely appreciate our customers, as they are the forefront of our product. Thank you tremendously for the kind review, and for selecting us as your provider! We look forward to the relationship. DG Denise G. Board Secretary Recreational Facilities and Services Used the software for: Less than 6 months ### "An Awesome Team to Support Those of Us Who are Not Tech Experts!" September 18, 2021 5.0 The support is phenomenal and immediate and they never make you feel like they do not have time nor patience to help you (even when you are not catching on very fast). You feel like your team members know you and really care about what you are creating together. Pros Ease to work on the admin side and then quickly look at the public side. Cons Just need to work with it more to get more automatic in completing tasks I will be doing routinely. Reason for choosing HOA Start Our HOA Management company - Hughes Properties recommended them to us. We called \[SENSITIVE CONTENT\] and the rest is history! Review Source Response from HOA Start October 1, 2021 Thank you Denise, we appreciate your feedback! We love seeing communities who really need a solution find what they're looking for. Kudos to your team for putting in the work and continuing to create a website/experience that is valuable for all residents! SB Stacy B. Media Relations Principal Marketing and Advertising Used the software for: 6-12 months ### "The perfect solution for a resident-run HOA! " March 4, 2024 5.0 Incredibly responsive and helpful - they even responded on weekends and evenings when we were rushing to prep the site for launch for our annual HOA neighborhood meeting! Pros We needed to bring our small, old-school backwoods neighborhood into the 21st century, but we didn't know where to begin. As a volunteer Board, we didn't have the time or money to invest in building and managing a website from scratch, but HOAStart had the design and tools we needed already set up, so we could just plug in and go. We now have a one-stop shop to share minutes, meeting documents, events, calendars and pay dues - and more and more residents are seeing the benefits and convenience as we approach our 1-year anniversary! Cons We're still learning the accounting system and working out the tweaks as to how to bill individuals vs. households - but already we've seen an uptick in homeowners paying online which was our goal - we were spending SO much time processing checks. We know our treasurer and residents will get more and more used to the easy online payment options and save everyone a lot of time! Review Source Response from HOA Start March 5, 2024 We can’t thank you enough for sharing your experience for others too see. Our team is committed to delivering every time, and we’re always learning to get better. Again, we appreciate the feedback, and very much look forward to the relationship! KS Kate S. Chair, Communications Committee Non-Profit Organization Management Used the software for: 6-12 months ### "HOA Website" June 29, 2023 5.0 Pros As the new chair of my HOA Communications Committee, it was my job to help bring our 55+ community's website into the 21st Century. After an exhaustive search, I found HOA Start and couldn't be happier. The site is beautiful, intuitive, interactive, budget friendly and so easy to build and navigate. We were assigned our very own Support Rep and \[sensitive content hidden\] has been amazing - so helpful and supportive. Our community is very proud of our new website and we are getting engagement from residents who swore they would never use a website. We can keep members only content private, while still being able to let prospective residents know how great our community is! Communicating with our residents has never been easier. I wish I could give HOA more than 5 stars! Cons Some of the add ons are a bit pricey for us but the included functions are superb! Review Source Response from HOA Start June 30, 2023 We couldn't be more thankful for honest feedback like this. We value every review we get, because it's in that moment we're able to see how the Customer Journey played out. In this case, seems it was a great ride, and that's what we strive for with every project. We again thank you for taking the time to help us understand what we're doing right, and where we can get better. EB Edward B. HOA Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Modern DIY website for any homeowners association." January 10, 2023 5.0 Our old website was useless. People are engaged in the HOA Start website. We had an event that we charged outsiders to attend. We used the event capabilities to set up the event online and the credit card capabilities to charge people. Would have been a nightmare without the website to assist here. Pros It's easy to use, administer and change. Also, it's newer than most of it's competitors out there. Most others I found were 15-20 years old and they looked it. HOA Start is fairly new (a couple years old) and thus state of the art for the industry. Also, we maintain it ourselves as opposed to relying on the website company. therefore, changes happen in hours and are exactly what we want them to be. We control it. Cons It wasn't as feature rich as some of the others initially when we got it, but what it has now is plenty for what we need now. Reason for choosing HOA Start The rest were 15-20 year old products. HOA Start was the only one we found out there that was built from the ground up with the newer technologies of today. Review Source Response from HOA Start January 11, 2023 We appreciate the vote of confidence! You did an excellent job explaining what we're about, and what inspired us to develop this software just a few years back. Our focus is to continue to develop useful, modern features, with an keen eye on customer support and pride in service. We're laser focused to do better for you and all of our clients. Thank you again for taking the time to help spread the word. VR Verified Reviewer Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "The Right Fit for our Association" January 14, 2023 5.0 Overall my experience with HOA Start has been extremely positive. Having researched other offerings out there, HOA Start was by far the best choice, especially for an association like ours with more basic needs than larger associations but needing more than the bare minimum. Others offered either the bare minimum, or were geared and priced toward large & complex associations, or their pricing tiers were based on # of units and generalized assumptions about HOAs which was not reflective of the nature and needs of our specific association.My experience with HOA Start in terms of product quality, support and price/value has been great so far. I must say, being satisfied in all three of these areas is rare these days. Pros Even at the low-end 'Starter' level, the set of features available is substantial and allows for a robust website both for the public/member facing side as well as the administrative backend. There is a good range of website templates to choose from and they are straight-forward and simple to set up, edit and maintain. HOA Start has really good help resources and video tutorials, and the support desk has been great and super responsive. Cons Not necessarily a con, but it would be nice if there was the ability to customize certain aspects of the template, i.e. set default fonts, specify colors for links, etc.There could be improvements in the invoicing/payment systems. I've run into some limitations and bumps that have required figuring out various workarounds. Review Source Response from HOA Start January 16, 2023 Our Specialists work hard for our clients on every plan purchased, regardless of size. We see a lot of the same you speak about with the overlooked options for associations. It's extremely rewarding to receive review like this is. We want you to know that we're thankful and proud. Thank you again for the feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.