--- title: "HOA Start Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is HOA Start the right HOA solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/215897/HOA-Start/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- HOA Start 4.9 (98) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of HOA Start Ease of use 4.8 Customer Service 4.9 ## Pros and Cons in Reviews AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “There’s still room for improvement, especially in the maintenance request tracking and photo preview features, but even with those limitations, it’s been a major upgrade from what we were using before.“ June 2, 2025 AS Alex S Residential ManagerReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Right now, the only options are “Approved” or “Rejected,” which isn’t enough for real-time updates or follow-through.“ June 2, 2025 JP James P TreasurerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Starting with a zoom meeting, and allowing use of a test site prior to committing it was a very quick and easy decision to purchase their product.“ November 26, 2024 Oscar d Board MemberNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “Others offered either the bare minimum, or were geared and priced toward large & complex associations, or their pricing tiers were based on # of units and generalized assumptions about HOAs which was not reflective of the nature and needs of our specific association.“ January 14, 2023 KB Kurt B PresidentNon-Profit Organization Management, Self-employedUsed the software for: Less than 6 months. “Their on-boarding process is best of class--along with FAQs, Tutorials, and great onboarding specialists. “ June 10, 2025 KR Kathy R Website Committee ChairpersonExecutive Office, 2 - 10 employeesUsed the software for: More than 2 years. “That it's not FREE - ha ha.... never would expect something this good to be free. “ August 14, 2025 MW Mark W MgrReal Estate, 2 - 10 employeesUsed the software for: 6-12 months. “Jazmin and rest of client service team not only worked with us but also completed activities and offered suggestions to make our community website the best it could be.“ May 29, 2025 jL jb L HOA Vice PresidentNon-Profit Organization Management, 2 - 10 employeesUsed the software for: Less than 6 months. “The household data import/upload has been a little complex, but the big one for use was the inability to delete it (as an admin) and start over.“ January 11, 2023 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Erik P. Owner Design Used the software for: 2+ years ### "The HOA Start Platform Packs a Powerful Punch" March 12, 2024 5.0 HOA Start has the only all-in-one platform I have yet to see. You can literally run your entire organization with this software. We are excited about the Mobile App expanding to Apple/Android store with push notifications. Pros HOA Start has an amazing Customer Success Team. \[sensitive content hidden\] is very knowledgeable on the product. Their Onboard Specialists are patient, courteous and informative. The ability to collect payments and pass through fees is amazing. Features like Boardroom, Committees and Digest are nice additions that I have yet to see from any competitors. Cons Though they have some nice templates, it would be nice to have more options. We’re told more are coming. Reason for choosing HOA Start They didn't have all the features we needed. The backend management tools appeared very dated. Switched from [Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/) Had no website presence and needed to get into the 21st century. Review Source Response from HOA Start March 13, 2024 We sincerely appreciate you taking the time to tell us how we're doing! When we work with customers like yourself, we never really work a day in our life... because you just make it fun. We'll put this feedback to work, so we can make our product and processes even better. KB Kurt B. President Non-Profit Organization Management Used the software for: Less than 6 months ### "President, The Forest Community Association" June 10, 2025 5.0 Amazing! Our onboarding specialist responded quickly to questions and the ability to implement and then continue to add features allow us to get to our community onto a platform that absolutely reflects our needs. Pros HOA Start has made our transition into community self-management a real 5-star experience. The platform is amazing and they HOA Start people are even better! Their on-boarding process is best of class--along with FAQs, Tutorials, and great onboarding specialists. Absolutely seamless! Cons No real cons! The documentation for the features is distributed a bit between tutorials, FAQs and You Tube training...so as long as you are methodical in following the on-boarding steps (designed to keep you progressing in the proper sequence), your implementation will be frictionless. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/) Reason for choosing HOA Start HOA Start provided a more scalable platform along with the establishment of our own URL identity. Switched from [Third-Party Manager](https://www.capterra.com/p/185945/Steele/) Platform using third party agent was not personalized to our membership and did not provide the level of member engagement needed. Review Source Response from HOA Start June 12, 2025 Kurt, this is an amazing review, and we can't thank you enough for sharing! We'll make sure to relay your comments to the team and we look forward to working with you! TH TERRY H. Board of Director Accounting Used the software for: Less than 6 months ### "Product Not Working as Promised" January 5, 2024 3.0 If I had known that the turn around to fix certain issues would take so long, I would not have purchased the product. I was promised that we would have a good product and so far, I only have questions and headaches because the product has some critical issues. Pros It looks to be a very good product when it is working. Cons Some of the critical functions are not working and I find the support needs better support from the client. Review Source DD Donna D. HOA Director Non-Profit Organization Management Used the software for: 6-12 months ### "HOA Start for the win!" August 6, 2026 5.0 I would recommend HOA Start to any association for a website. Ours continues to get accolades thanks to both \[sensitive content hidden\] . Pros HOA Start is user friendly for the directors and residents. \[sensitive content hidden\] are great to work with and have helped us create a top notch website. Cons There are so many things you can do with the website that it’s been a learning curve. There are videos available to help. Review Source Response from HOA Start September 4, 2026 This made our week and some! Thank you for sharing your experience. Our staff really works tirelessly to make managing communities easier, and we appreciate the partnership! KR Kathy R. Website Committee Chairperson Executive Office Used the software for: 2+ years ### "Website Committee Chairperson" August 14, 2025 5.0 I became the chairman of our subdivisions website committee at the beginning of 2024. I am not that knowledgeable when it comes to setting up websites, so the Help Desk people were a great help! Pros Very easy to use and prompt responses to any questions you might have. The templates are very easy to customize in order to make our website personalized to our subdivision. Cons That it's not FREE - ha ha.... never would expect something this good to be free. I really have nothing else to complain about! Alternatives considered [HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Start I was not on the original team that chose HOA Start, but we are choosing it now because it works the best for our subdivision. Other products we considered were HOA Total Access and HOA Sites Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The google website (possibly thru Google Forms, but not sure) was too hard for people to find if they didn't know the url Review Source Response from HOA Start August 20, 2025 Many thanks, Kathy! We appreciate the feedback to letting us know how we're doing. We'll keep building and growing so you can get the most bang for your buck! JR Jill R. AOAO Board President Non-Profit Organization Management Used the software for: 1-2 years ### "Brings the community together" June 2, 2025 5.0 Very positive. I would recommend to any AOAO or HOA. The support is very good. When submitting a ticket the response is very quick. Pros It is feature rich and easy to setup. The site setup management is very straightforward to use, allowing a site to be created very quickly. The forms is another easy to use and very flexible design making a lot of customization to be done. Cons I do not really have a least favorite thing. While nothing is perfect and difficult as each community is different, I think it hits all the points that a community would need. I do wish the ticketing was a bit more robust. Two suggestions: 1) ability to mark the ticket “closed/done” 2) ability to adjust the initial problem description. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing HOA Start I thought HOA Start was easier to use and had the features we wanted. Review Source Response from HOA Start June 3, 2025 Jill, what can we say besides thank you, thank you, thank you for trusting us! We sincerely appreciate all of our customers, and we're working hard to make you proud! RH Roberta H. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "HOA Start has a simple, easy to use format." July 8, 2025 5.0 From the beginning, we found the software to be very user-friendly and intuitive. The setup process was straightforward, and we were able to get our website up and running quickly without any technical hurdles. The platform makes it easy to manage documents, communicate with residents, and keep our community informed. Overall, HOA Start has made our HOA operations more efficient and organized. We’re very pleased with the functionality and support we've received! Pros Very easy to set up our site. The tutorials were easy to follow and support staff were great when I hit a snag. Cons I would have like to have a weather report on the page that is live rather than having to put in a link. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing HOA Start HOA Start was more responsive to our requests. Switched from [Association Management Website](https://www.capterra.com/p/78588/Association-Management-Website/) We wanted something more personal and easier to use. Review Source Response from HOA Start July 10, 2025 Thank you kindly for this descriptive review, Roberta! Day in/day out, we strive wholeheartedly to be the provider our clients from us. MW Michael W. President Facilities Services Used the software for: 6-12 months ### "Beyond Our Expectations On Every Level" April 28, 2025 5.0 Truly beyond expectations. The final product is highly attractive and professional. The set-up was fast and easy to learn. The functionality is robust and thoughtful. The staff were considerate, patient, and knowledgeable. The price is hard to beat. With HOAStart available, a condominium group would be a bit crazy NOT to have a website to help keep things organized, transparent, and efficient. Pros It's very hard to limit this answer to "most" -- there is a LOT to like. When finished, the website looks like a high cost, professionally done, highly customized platform. But, it was easy to learn and the final product is simply amazing. Plus, the HOA START team holds your hand every step of the way -- at YOUR pace. Anyone can do this. And, this website has made it possible not just to communicate...but to get our Condo organized for the first time in 30 years. Rather than shoeboxes of old files and information buried in the email boxes of previous officers...we now have a centralized repository for our information, our communication, and our processes. Cons I would like to be able to customized the Personal Dashboard a bit more. But, to be honest, I don't really need my owners to use the dashboard -- I want them to be focused on the Main Menu. So, this has not been an issue at all. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing HOA Start Reviews were positive. Price was competitive. The sales staff was very helpful in explaining features and options. Review Source Response from HOA Start April 30, 2025 Michael, what can we say but WOW! Thank you for this review. It really helps capture what we're aiming to do for our customers! KP Karen P. webmaster Real Estate Used the software for: Less than 6 months ### "The Very Best Service" May 13, 2025 5.0 From the very beginning, our Concierge, \[sensitive content hidden\], has provided excellent service on a daily basis. She is patient, knowledgeable, and creative. She answered my questions in the order I needed them. The quality of the product is beautiful and informative. This is our Association's first ever website in over 50 years of existence. She has been the absolute difference to make it the best quality, using the features we were interested in. Pros The quality of the service to our Association. White Glove Concierge \[sensitive content hidden\] provided excellent service for our website build on a daily basis. She is amazing. Cons Nothing! I would highly recommend it to anyone. They offer 6 templates to choose from and then they are customized to meet your needs. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing HOA Start We chose HOA Start because of their high ratings with other customers and the service we received when we contacted them. Review Source Response from HOA Start May 14, 2025 Fantastic review, Karen! Thank you from the bottom of our hearts. We love Kim just as much as you, and we'll pass on the info to her post haste! SW Steven W. Secretary Recreational Facilities and Services Used the software for: 1-2 years ### "Small community with big wants and needs" June 4, 2025 5.0 We upgraded from another service and found HOA Start to be extremely helpful in our transition. They were very responsive to our questions and needs. We are now upgrading and they created tailored videos for our review to assist us in making a decision. Pros 1). It is intuitive and easy to use 2). We were able to add community specific features to the website 3). Text messaging - we use this for emergency notifications 4). We can update/maintain from any device - phone, tablet, and computer 5). Secure offering Cons 1). We started with the basic plan which meant that we did not have access to certain features - now after some additional investigation, we plan to upgrade - wish we had some of this from the beginning. Review Source Response from HOA Start June 6, 2025 This is so great to hear, Steve! Thank you for laying out the way you work with the software today, and how you plan to use in the future. Also, we hope you’ll take advantage and download our newly released mobile app! TS Terrence S. Web Developer - HOA board member Facilities Services Used the software for: 1-2 years ### "HOA Start - Clear winner for our AOA needs" April 17, 2025 5.0 We've been using HOAstart.com for well over 3 years for our AOA community here on Maui, and it has truly been a game-changer. After extensive research to find a platform that could meet the unique needs of our association, HOAstart stood out as the clear winner—and they’ve delivered on every level. Pros The platform provides a reliable and user-friendly space for document storage, online forms, scheduling, and community communication. It’s helped streamline our operations and made it much easier to keep everyone in our AOA community informed and engaged. Cons Document sorting could be better. I'd the ability to search and sort documents like you'd have in ms explorer Alternatives considered [TownSq](https://www.capterra.com/p/179206/TownSq/)[WordPress Portal](https://www.capterra.com/p/213122/WordPress-Portal/) Reason for choosing HOA Start Cost less and easy to use. Document handling and form generation Review Source Response from HOA Start April 21, 2025 Thank you for taking the time to provide your feedback to our team! We strive to make sure we're upholding our end of the bargain in this equation, and we'll always make sure we do right by the customer. WG Wendy G. Board Member Real Estate Used the software for: 1-2 years ### "Great HOA site software that has thought of everything!" January 15, 2025 5.0 Our experience with HOA Start has been very positive, and they continue to add new features to the software as they get feedback from their users. Pros Our community has been using HOA Start for about two years and have been very happy with the software and service. The templates are tailored to HOAs, and building our site was easy - they have thought of everything an HOA needs so you don't need to build it from scratch. The site is visually very nice and professional looking. The support team is very helpful and responds quickly to questions or problems. Cons There has been nothing negative about HOA Start. There have been some "wish lists" for additional features, which the support team takes seriously, has worked on, and, in many cases, delivered. Alternatives considered [Wix](https://www.capterra.com/p/169007/Wix/) Reason for choosing HOA Start Tailored to HOA communities making it much easier to build the site. Review Source Response from HOA Start January 16, 2025 You're making us blush, Wendy! Thank you for the honest feedback, and taking the time to review our platform and team. We'll keep plugging away! JP James P. Treasurer Real Estate Used the software for: Less than 6 months ### "Great Product and Customer Service!" November 26, 2024 5.0 I am a stickler for good customer service and response time. HOA Start has been excellent in those areas. Especially when they weren't understanding my questions clearly they responded quickly to get me an answer. Overall I would give them 5 out of 5 stars. Their product is excellent and I look forward to future enhancements as our needs grow. We are using the Professional version which provides all the features we currently need for our small HOA. Pros From the start the customer service and onboarding team have been very responsive and helpful. Starting with a zoom meeting, and allowing use of a test site prior to committing it was a very quick and easy decision to purchase their product. After purchasing an annual contract we received an onboarding menu that lead me thru the steps to going live. Having experience with setting up websites previously I still appreciated the guidance provided thru the onboarding process and became aware of new features and how to navigate them. Cons I can't think of any negative aspects, maybe some improvements could be made in the editing processes in the website editor but nothing I would consider a negative. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/)[Buildium](https://www.capterra.com/p/47428/Buildium-Property-Management-Software/)[Enumerate](https://www.capterra.com/p/38478/Enumerate/)[Smartwebs](https://www.capterra.com/p/172920/HOA-Compliance-Software/) Reason for choosing HOA Start I liked the look of the finished product and ease of use while experimenting with the test site. The full featured test site is not available from most of the others. Many have demos but don't allow you to test the actual product. Review Source Response from HOA Start December 3, 2024 This stellar review is very much appreciated, James! We try so hard to deliver the best product, user experience and customer service in the industry. It keeps us up at night, we think about it so often. Thank you for noticing, and know we'll keep raising the bar for our customers! RK Richard K. Web Tech Real Estate Used the software for: 1-2 years ### "One Outstanding year of our new HOA website -" October 11, 2023 5.0 Pros Great system for building your Community Website. We are celebrating our first anniversary of going live with ours in a community with 2200 members. Key HOA Start (HOAS) elements in our success:We built and administer our whole site with community volunteers. Training interested volunteers is easy with the high level of support from HOAS.Our annual cost of running our website went from $12k/year with another system and a paid webmaster to $1200/year with HOAS.Easy integration with external resources make it possible to extend our site with links directly to applications for specialized functions.The response time to support "tickets" is amazing with a dedicated support agent - on workdays it is in a couple of hours, on weekends and holidays, early the first following workday.We reviewed the whole marketplace before choosing HOAS. Our key evaluation criteria were: system designed for HOA's not property management companies; completeness and ease of access to detailed help files including how to videos; very large number of templates allowing the creation of all kinds of content pages - many of these incorporating high degrees of automation in creating records or notices elsewhere in the system and with members.We are VERY satisfied customersRick KempfWeb Tech lead MountianBrook Village AZ. Cons The system for ticket sales is not flexible enough Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Cost and HOA Start being focused on making a system which HOA's can self administer without a webmaster. Review Source Response from HOA Start October 12, 2023 What a wonderful review! Thank you for being so specific in your journey, and explaining how we fit into that process. We'll keep doing our part to deliver the best product and service, as is possible. We thank you again for your trust in us as a partner! RR Russ R. President Civic & Social Organization Used the software for: 6-12 months ### "HOAStart Makes the Grade: "A"" September 12, 2024 5.0 Very smooth, with the caveat that I have an MS in Computer Science. Pros The support team is prompt, professional, and very knowledgeable. Website design is quite good considering it is meant to accommodate average computer users. Cons There were a few (minor) design elements that I wish were more flexible in allowing more user-centered design choices. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing HOA Start The ability to hold official HOA votes while satisfying state requirements for electronic voting. Review Source Response from HOA Start September 18, 2024 Thank you so much for your amazing review, Russ! We’re thrilled to hear that you found our support team to be prompt, professional, and knowledgeable. It’s great to know that our website design is user-friendly for everyone, including those with advanced tech backgrounds like yours. We appreciate your feedback on the design elements and will definitely consider your suggestions for more user-centered flexibility. Your insights help us improve and ensure we meet the needs of all our users. If you ever have more suggestions or need assistance, feel free to reach out! SW Scott W. Communications Committee Webmaster Civic & Social Organization Used the software for: 6-12 months ### "Quick to Implement a HOA Solution, Robust Features, Flexible, Phenomenal Support" April 29, 2024 5.0 Love working with HOA Start and maintaining content as we go. I consider myself an 'expert' with creating new pages and managing our website making this more fun and spark the interest of our homeowners Pros Super intuitive to quickly setup and configure any HOA website. You don’t need a webmaster to manage/maintain your site, your HOA volunteers can manage this. We are in a smaller community of 80 homes, but we wanted advanced features like: Member database, Secured Member Portal, Member Directory, Ability for Online Payments, Events & Calendars, Email Blasts, Document Repository, Robust Admin Functionality, OOTB & Custom Forms and pricing packages that would fit our needs. As our HOA Communications Committee Chair, I spent a lot of time researching other company HOA sites to the find the best overall solution that is intuitive, user friendly, easy to setup and maintain going forward. HOA Start provided a free trial where I had most of our website configured where this was transferred over to Production once we went live. During the trial process and eventually once we signed on to HOA Start, I was super impressed that we had a dedicated onboard/support specialist to assist along the way. This experience alone sold it for me; also, no other HOA software provider has the features/functionalities, ease of use application and phenomenal support that I have found. Support inquiries were immediately addressed where they provided personal ‘how-to’ videos to help facilitate my requests. We’ve received super positive feedback from our homeowners for the look and intuitiveness of our newly branded website. The other great bonus is providing the ability for our homeowners to make online payments (ACH or Credit Card) via the Stripe integration with very small ACH service fees. Just in our new launch alone, 25% of our homeowners made online payments and with all payments received before the HOA fees due date, which is first! The Professional plan has all of the functionality our HOA needs as this plan is feature rich with the many different features available to tailor to our community. Lastly, HOA Start has a great training reference library that contains videos and documents with great detail how to setup/configure both simple and complex configurations. Cons The admin reporting features can be more robust by offering the ability to create custom reports via a fields selection configuration. Having said this though, our treasurer and secretary find the report feature to meet their expectations. This isn’t a “Con”, per se, but note it does take time to setup a site (content), even for software that is easy to use and configure as HOA Start. Having your content ready to cut/paste or photo’s to upload will reduce this time significantly. Since we started from scratch, this was the largest effort to create/gather the content and have reviewed with the Board. Reason for choosing HOA Start Building a custom website would be too much overhead to maintain. We wanted an easy to use cost-effective solution like HOA Start. The other products, did not have all of the features we wanted like HOA Start offered. Switched from [HTML Editor](https://www.capterra.com/p/152212/HTML-Editor/) Replaced a simple website a previous board member created, but never maintained; this was a simple/boring page as well. Wanted to find a low-cost, cloud-based provider that offered all of the features I mentioned in the Pros section and HOA Start met all of these requirements! Review Source Response from HOA Start May 16, 2024 We sincerely appreciate the feedback, Scott. We're working diligently to make this the best platform, hands down! We look forward to the partnership and can't wait to share all the new features coming out these next few quarters. TW Tonya W. Treasurer Civic & Social Organization Used the software for: Less than 6 months ### "Great for our Association" October 7, 2023 5.0 Pros We were looking for something that offered a bit more functionality than TownSq (more robust survey capability so we could eliminate the extra cost of a separate survey platform, payment interface). HOA Start checked just about all of the boxes. Our White Glove Concierge, \[sensitive content hidden\], has been very responsive and did a great job setting up the site for us. It's easy to set up new users, change the website header designs to give it a unique look, create custom surveys, send mass mailings, and text homeowners with urgent information. We love that there is a calendar for events, and we've been able to easily categorize and manage folders for the association's documents. Cons One big drawback for us is the lack of a dedicated homeowner forum. On TownSq, homeowners were able to post information and converse with each other easily in their own forum, while the Board was able to post information in the announcements section. On HOA Start, the Newsfeed function has to serve double duty as a homeowner forum and place for announcements from the Board. We have to pin the Board items so they won't get lost in the discussion. Also, when you are looking at the member directory, you can't see the members addresses. It shows you their name, phone number, state, role, last login, and active status. It would be beneficial if customers could customize what columns they want to see, or eliminate the phone number column and add the address (especially since the state column is already there). Switched from [TownSq](https://www.capterra.com/p/179206/TownSq/) Wanted a unique site for our association, with more functionality. Review Source Response from HOA Start October 9, 2023 We really appreciate you taking the time to tell us how we're doing and where we can get better. We sincerely thank you for the honest feedback, and we'll keep working hard to deliver the goods. JG Jodi G. President Civic & Social Organization Used the software for: 2+ years ### "Voluntary HOA" March 24, 2025 5.0 Excellent! Customer services is top-notch! Pros Support has been extremely helpful! Multiple requests have been answered and resolved timely and productively. Cons Sometimes it is not always intuitive where to obtain the information you are seeking. Review Source Response from HOA Start March 25, 2025 Thank you kindly for the review, Jodi! We're always working to get better and we'll take this feedback to keep building! DL David L. Association President Real Estate Used the software for: 1-2 years ### "Tailored & Reliable HOA Website" December 9, 2024 5.0 really great, from the first sales outreach, through implementation, and the customer service support; all has been great and our resident members really like the site Pros easy to use and customize to our HOA's needs and branding Cons the online billing aspect through Stripe is a little complicated to convey to members Review Source Response from HOA Start December 12, 2024 Thank you for this wonderful review, David! We'll keep chugging away at being the best platform in the industry. It's not hard when we partner with amazing people like yourself! RW Rob W. POA Board Member Recreational Facilities and Services Used the software for: 6-12 months ### "This software simply works" January 15, 2023 4.0 My team and I agree that our experience was much better than expected. Each of us on the team has an IT background and therefore experienced with various software product upgrades or replacements. The implementation coordination was excellent. \[SENSITIVE CONTENT\], our coordinator, was able to quickly identify our needs and help guide us through implementation. Always offering best-paths, she was expert at explaining options and the trade-offs that we'd see. That point alone emphasizes why I learned as much as I did as opposed to simply following recommendations from a manual or a coordinator who might not be engaged. The HOA Start process and procedure work flow provided us with clear steps to success. Pros The website management and configuration features are not only equal to all of the more expensive products; but it exceeds them in many cases. As a career software developer, I know pain points for users. Good/great products work hard to ease that burden. Work flows, communications, mass-editing...these things matter. We found a great product. Cons As a board member on our POA, I would like to have more reporting for my members, especially statistically. In the future, I'd consider adding canned reports that would satisfy the number crunchers. Reason for choosing HOA Start 1) Modern, well designed pages to use2) Ease of implementation and ongoing maintenance3) Features for our users4) Cost Review Source Response from HOA Start January 17, 2023 Submissions like these shed light on where we're doing well, and guide us on how we can improve. We sincerely appreciate our customers, as they are the forefront of our product. Thank you tremendously for the kind review, and for selecting us as your provider! We look forward to the relationship. DG Denise G. Board Secretary Recreational Facilities and Services Used the software for: Less than 6 months ### "An Awesome Team to Support Those of Us Who are Not Tech Experts!" September 18, 2021 5.0 The support is phenomenal and immediate and they never make you feel like they do not have time nor patience to help you (even when you are not catching on very fast). You feel like your team members know you and really care about what you are creating together. Pros Ease to work on the admin side and then quickly look at the public side. Cons Just need to work with it more to get more automatic in completing tasks I will be doing routinely. Reason for choosing HOA Start Our HOA Management company - Hughes Properties recommended them to us. We called \[SENSITIVE CONTENT\] and the rest is history! Review Source Response from HOA Start October 1, 2021 Thank you Denise, we appreciate your feedback! We love seeing communities who really need a solution find what they're looking for. Kudos to your team for putting in the work and continuing to create a website/experience that is valuable for all residents! SB Stacy B. Media Relations Principal Marketing and Advertising Used the software for: 6-12 months ### "The perfect solution for a resident-run HOA! " March 4, 2024 5.0 Incredibly responsive and helpful - they even responded on weekends and evenings when we were rushing to prep the site for launch for our annual HOA neighborhood meeting! Pros We needed to bring our small, old-school backwoods neighborhood into the 21st century, but we didn't know where to begin. As a volunteer Board, we didn't have the time or money to invest in building and managing a website from scratch, but HOAStart had the design and tools we needed already set up, so we could just plug in and go. We now have a one-stop shop to share minutes, meeting documents, events, calendars and pay dues - and more and more residents are seeing the benefits and convenience as we approach our 1-year anniversary! Cons We're still learning the accounting system and working out the tweaks as to how to bill individuals vs. households - but already we've seen an uptick in homeowners paying online which was our goal - we were spending SO much time processing checks. We know our treasurer and residents will get more and more used to the easy online payment options and save everyone a lot of time! Review Source Response from HOA Start March 5, 2024 We can’t thank you enough for sharing your experience for others too see. Our team is committed to delivering every time, and we’re always learning to get better. Again, we appreciate the feedback, and very much look forward to the relationship! MH Margaret H. webmaster Real Estate Used the software for: Less than 6 months ### "HOA Start for Community Associations" April 6, 2023 5.0 Very well organized, step-by-step system for developing a website. Was easy enough for a person with only moderate experience to manage. Pros The onboarding process is extremely well designed. There is an extensive library of very helpful articles with clear directions. More importantly, we were assigned an onboarding specialist who walked us through the process. He was readily available, extremely helpful, and patient. We were able to design our website with great results. Cons There are a few items we would like to do differently--nothing mission critical. Our onboarding specialist is forwarding our requests to the developers, and we hope that they will continue to improve the product. Reason for choosing HOA Start We took the advice of a community member who researched several companies for us. I don't know which other companies he looked at. Review Source Response from HOA Start April 10, 2023 We sincerely thank you for taking the time to review your journey through our Onboarding process. It's always great to read from clients on how we helped to greatly improve a community and webmaster's experience. We'll keep improving the software with our customers in mind. Much appreciated! jL jb L. HOA Vice President Non-Profit Organization Management Used the software for: Less than 6 months ### "All in one software" January 11, 2023 5.0 It's been really great, the onboarding specialist are really helpful and responsive, overall we've been very satisfied with the entire system. Pros We are able to have a nice website and offer the ability to our residents to stay connected, reserve our club house online and pay for their dues, rental etc all in one place Cons The household data import/upload has been a little complex, but the big one for use was the inability to delete it (as an admin) and start over. Granted, a quick email to our onboarding specialist fixed it (he had to do it for us). This feature should be turn one for Admin so that we can "delete and start over" if need be (in case we upload something incorrectly) Review Source Response from HOA Start January 13, 2023 Thank you for taking the time to give your thorough detail of your experiences within the product. We're listening and honed in on improving the software, as we continue to develop the platform. The feedback we have been asking for from clients as of late has been amazing, and we sincerely appreciate you taking the time. VR Verified Reviewer Board Member Non-Profit Organization Management Used the software for: Less than 6 months ### "The Right Fit for our Association" January 14, 2023 5.0 Overall my experience with HOA Start has been extremely positive. Having researched other offerings out there, HOA Start was by far the best choice, especially for an association like ours with more basic needs than larger associations but needing more than the bare minimum. Others offered either the bare minimum, or were geared and priced toward large & complex associations, or their pricing tiers were based on # of units and generalized assumptions about HOAs which was not reflective of the nature and needs of our specific association.My experience with HOA Start in terms of product quality, support and price/value has been great so far. I must say, being satisfied in all three of these areas is rare these days. Pros Even at the low-end 'Starter' level, the set of features available is substantial and allows for a robust website both for the public/member facing side as well as the administrative backend. There is a good range of website templates to choose from and they are straight-forward and simple to set up, edit and maintain. HOA Start has really good help resources and video tutorials, and the support desk has been great and super responsive. Cons Not necessarily a con, but it would be nice if there was the ability to customize certain aspects of the template, i.e. set default fonts, specify colors for links, etc.There could be improvements in the invoicing/payment systems. I've run into some limitations and bumps that have required figuring out various workarounds. Review Source Response from HOA Start January 16, 2023 Our Specialists work hard for our clients on every plan purchased, regardless of size. We see a lot of the same you speak about with the overlooked options for associations. It's extremely rewarding to receive review like this is. We want you to know that we're thankful and proud. Thank you again for the feedback! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.