# Page 2 | HOA Start Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is HOA Start the right HOA solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/215897/HOA-Start/reviews --- HOA Start 4.9 (87) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of HOA Start ## Showing most helpful reviews Showing 26-50 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JR Jill R. AOAO Board President Non-Profit Organization Management Used the software for: 1-2 years ### "Brings the community together" June 2, 2025 5.0 Very positive. I would recommend to any AOAO or HOA. The support is very good. When submitting a ticket the response is very quick. Pros It is feature rich and easy to setup. The site setup management is very straightforward to use, allowing a site to be created very quickly. The forms is another easy to use and very flexible design making a lot of customization to be done. Cons I do not really have a least favorite thing. While nothing is perfect and difficult as each community is different, I think it hits all the points that a community would need. I do wish the ticketing was a bit more robust. Two suggestions: 1) ability to mark the ticket “closed/done” 2) ability to adjust the initial problem description. Alternatives considered [WordPress](https://www.capterra.com/p/131687/WordPress/) Reason for choosing HOA Start I thought was easier to use and had the features we wanted. Review Source Response from HOA Start June 3, 2025 Jill, what can we say besides thank you, thank you, thank you for trusting us! We sincerely appreciate all of our customers, and we're working hard to make you proud! KB Kurt B. President Non-Profit Organization Management Used the software for: Less than 6 months ### "President, The Forest Community Association" June 10, 2025 5.0 Amazing! Our onboarding specialist responded quickly to questions and the ability to implement and then continue to add features allow us to get to our community onto a platform that absolutely reflects our needs. Pros has made our transition into community self-management a real 5-star experience. The platform is amazing and they HOA Start people are even better! Their on-boarding process is best of class--along with FAQs, Tutorials, and great onboarding specialists. Absolutely seamless! Cons No real cons! The documentation for the features is distributed a bit between tutorials, FAQs and You Tube training...so as long as you are methodical in following the on-boarding steps (designed to keep you progressing in the proper sequence), your implementation will be frictionless. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/) Reason for choosing HOA Start provided a more scalable platform along with the establishment of our own URL identity. Switched from [Third-Party Manager](https://www.capterra.com/p/185945/Steele/) Platform using third party agent was not personalized to our membership and did not provide the level of member engagement needed. Review Source Response from HOA Start June 12, 2025 Kurt, this is an amazing review, and we can't thank you enough for sharing! We'll make sure to relay your comments to the team and we look forward to working with you! AS Alex S. Residential Manager Real Estate Used the software for: 6-12 months ### "Makani Kai Marina Residential Community" June 2, 2025 5.0 Overall, my experience with has been very positive. The platform is easy to navigate, well-organized, and tailored to the needs of HOA communities. It’s made it much easier to keep residents informed, share documents, and handle administrative tasks online. The standout feature is definitely their support team—quick responses and helpful solutions every time I’ve submitted a ticket. That level of service gives real peace of mind. There’s still room for improvement, especially in the maintenance request tracking and photo preview features, but even with those limitations, it’s been a major upgrade from what we were using before. Definitely recommend it for any HOA looking to modernize communication and operations. Pros The best part about is their support ticket system—it’s fast, reliable, and actually solves problems quickly. It makes managing the website feel stress-free, even if you’re not super tech-savvy. Cons The maintenance ticket tracking could use improvement. Right now, the only options are “Approved” or “Rejected,” which isn’t enough for real-time updates or follow-through. It would be much more useful to have additional statuses like “Scheduled,” “In Progress,” or “Completed” so residents and management can track progress more clearly. Also, when residents upload photos with their requests, there's no option to preview the image—you have to download it first, which adds unnecessary steps and slows down workflow. These aren’t dealbreakers, but they definitely stand out in day-to-day use. Review Source Response from HOA Start July 11, 2025 Thank you for the sincere review on what we're doing well, and where we can get better, Alex! We sincerely appreciate you taking the time and we're pouring everything we have to get a little better each day! MW Michael W. President Facilities Services Used the software for: 6-12 months ### "Beyond Our Expectations On Every Level" April 28, 2025 5.0 Truly beyond expectations. The final product is highly attractive and professional. The set-up was fast and easy to learn. The functionality is robust and thoughtful. The staff were considerate, patient, and knowledgeable. The price is hard to beat. With HOAStart available, a condominium group would be a bit crazy NOT to have a website to help keep things organized, transparent, and efficient. Pros It's very hard to limit this answer to "most" -- there is a LOT to like. When finished, the website looks like a high cost, professionally done, highly customized platform. But, it was easy to learn and the final product is simply amazing. Plus, the team holds your hand every step of the way -- at YOUR pace. Anyone can do this. And, this website has made it possible not just to communicate...but to get our Condo organized for the first time in 30 years. Rather than shoeboxes of old files and information buried in the email boxes of previous officers...we now have a centralized repository for our information, our communication, and our processes. Cons I would like to be able to customized the Personal Dashboard a bit more. But, to be honest, I don't really need my owners to use the dashboard -- I want them to be focused on the Main Menu. So, this has not been an issue at all. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing HOA Start Reviews were positive. Price was competitive. The sales staff was very helpful in explaining features and options. Review Source Response from HOA Start April 30, 2025 Michael, what can we say but WOW! Thank you for this review. It really helps capture what we're aiming to do for our customers! KR Kathy R. Website Committee Chairperson Executive Office Used the software for: 2+ years ### "Website Committee Chairperson" August 14, 2025 5.0 I became the chairman of our subdivisions website committee at the beginning of 2024. I am not that knowledgeable when it comes to setting up websites, so the Help Desk people were a great help! Pros Very easy to use and prompt responses to any questions you might have. The templates are very easy to customize in order to make our website personalized to our subdivision. Cons That it's not FREE - ha ha.... never would expect something this good to be free. I really have nothing else to complain about! Alternatives considered [HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Start I was not on the original team that chose , but we are choosing it now because it works the best for our subdivision. Other products we considered were HOA Total Access and HOA Sites Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) The google website (possibly thru Google Forms, but not sure) was too hard for people to find if they didn't know the url Review Source Response from HOA Start August 20, 2025 Many thanks, Kathy! We appreciate the feedback to letting us know how we're doing. We'll keep building and growing so you can get the most bang for your buck! RH Roberta H. Secretary Non-Profit Organization Management Used the software for: 1-2 years ### "HOA Start has a simple, easy to use format." July 8, 2025 5.0 From the beginning, we found the software to be very user-friendly and intuitive. The setup process was straightforward, and we were able to get our website up and running quickly without any technical hurdles. The platform makes it easy to manage documents, communicate with residents, and keep our community informed. Overall, has made our HOA operations more efficient and organized. We’re very pleased with the functionality and support we've received! Pros Very easy to set up our site. The tutorials were easy to follow and support staff were great when I hit a snag. Cons I would have like to have a weather report on the page that is live rather than having to put in a link. Alternatives considered [DoorLoop](https://www.capterra.com/p/211768/DoorLoop/) Reason for choosing HOA Start was more responsive to our requests. Switched from [Association Management Website](https://www.capterra.com/p/78588/Association-Management-Website/) We wanted something more personal and easier to use. Review Source Response from HOA Start July 10, 2025 Thank you kindly for this descriptive review, Roberta! Day in/day out, we strive wholeheartedly to be the provider our clients from us. KP Karen P. webmaster Real Estate Used the software for: Less than 6 months ### "The Very Best Service" May 13, 2025 5.0 From the very beginning, our Concierge, \[sensitive content hidden\], has provided excellent service on a daily basis. She is patient, knowledgeable, and creative. She answered my questions in the order I needed them. The quality of the product is beautiful and informative. This is our Association's first ever website in over 50 years of existence. She has been the absolute difference to make it the best quality, using the features we were interested in. Pros The quality of the service to our Association. White Glove Concierge \[sensitive content hidden\] provided excellent service for our website build on a daily basis. She is amazing. Cons Nothing! I would highly recommend it to anyone. They offer 6 templates to choose from and then they are customized to meet your needs. Alternatives considered [BusyPaws](https://www.capterra.com/p/231681/BusyPaws/) Reason for choosing HOA Start We chose because of their high ratings with other customers and the service we received when we contacted them. Review Source Response from HOA Start May 14, 2025 Fantastic review, Karen! Thank you from the bottom of our hearts. We love Kim just as much as you, and we'll pass on the info to her post haste! DW Diane W. President Non-Profit Organization Management Used the software for: Less than 6 months ### "Website good, Accounting, invoicing not good." October 12, 2025 2.0 The customer service is nice. However when you ask them a question they do not readily answer it they refer to a video. Sometimes that is helpful but to be so the video would have to follow the current screen setup and they don't. Sometimes you just need an answer, you don't need to watch a video. Pros The website for the homeowners is good. Communication through the website is easy to do. Homeowners can use it to reach the Board or whoever is chosen to receive the communication. Cons Their invoicing system is extremely poor. Could not have been designed by anyone with an accounting background. It is counter intuitive in every single regard. Review Source VR Verified Reviewer Vice President Non-Profit Organization Management Used the software for: Less than 6 months ### "Engaging website platform for HOAs" January 15, 2025 5.0 Our condo HOA decided that we wanted a more engaging website to communicate with our community, so we recently migrated to the platform. We're very happy with the result. The HOA Start website platform is flexible, allowing you to create a mix of public (non-member) and private (member-only) content, and includes an amenity reservation system, custom forms, and any number of well-designed web page templates that can be used to create pages for whatever topic your community needs. Our new website has been live for 2 weeks and we've already received compliments from our homeowners about it. What really sets HOA Start apart is the collaborative spirit of their onboarding team. They're very solution-oriented whenever we have any questions or issues. It makes a big difference when you work with a company that's invested in your success. Pros 1\. Modern feel with well-designed web page templates, allowing you to create as many web pages as you need within your site. 2. Flexibility to create a mi of public (non-member) and private (member-only) content. 3. Lots of functionality including document storage, amenity reservations, custom forms, etc. Cons We had no major issues with . There were minor issues with our ability to schedule certain types of recurring meetings, set up amenity reservation schedules, etc. The HOA Start team was able to quickly confirm that these were known issues with fixes on the way, or submit them as new issues for their development team to start investigating. Switched from [InstaPage](https://www.capterra.com/p/182587/InstaPage/) Looking for a more stable platform that could host modern, engaging web pages in addition to the typical HOA website features. Review Source Response from HOA Start January 16, 2025 As much work as we put into this platform, we count ourselves lucky to work with people like you. Thank you for all the amazing feedback! NL Nathan L. Data Integrity Analyst Medical Devices Used the software for: Less than 6 months ### "Guaranteed Satisfaction" June 10, 2025 5.0 Excellent! I have little experience with building sites this way, but I can't imagine receiving better service. Pros I appreciated the personal attention I received, understanding your end goal, and getting you there. \[sensitive content hidden\] was who I worked with the most. She was always available, and I never felt like a question was dumb or an ask was too small. I could talk to her like a friend, explain what I was going for, and she would make sure I got what I wanted. Cons Nothing stood out, but maybe the page layouts were a little confusing. Some edits were in two places, like a page edit vs a widget edit. It's a little touchy making for a sharper learning curve, but once you figure it out it's not as bad. Review Source Response from HOA Start June 12, 2025 Nathan, we thank you from the bottom of our heart for taking the time to tell us how we're doing. We'll make sure to pass along your comments to our Success & Service Team members. We look forward to the partnership with your organization for years to come! SW Steven W. Secretary Recreational Facilities and Services Used the software for: 1-2 years ### "Small community with big wants and needs" June 4, 2025 5.0 We upgraded from another service and found to be extremely helpful in our transition. They were very responsive to our questions and needs. We are now upgrading and they created tailored videos for our review to assist us in making a decision. Pros 1). It is intuitive and easy to use 2). We were able to add community specific features to the website 3). Text messaging - we use this for emergency notifications 4). We can update/maintain from any device - phone, tablet, and computer 5). Secure offering Cons 1). We started with the basic plan which meant that we did not have access to certain features - now after some additional investigation, we plan to upgrade - wish we had some of this from the beginning. Review Source Response from HOA Start June 6, 2025 This is so great to hear, Steve! Thank you for laying out the way you work with the software today, and how you plan to use in the future. Also, we hope you’ll take advantage and download our newly released mobile app! SW Sondra W. Finance Construction Used the software for: 1-2 years ### "HOA Start Review" June 16, 2025 5.0 10 out of 10 experience! From set up to going live! The staff at are extremely responsive to any issues that might arise and will have an answer almost immediately. Pros How responsive they are to any issues or problems that arise. While setting up the site they were always available with any questions or concerns that I had. Cons I can say I have not encountered anything that I like least about . My experience has been nothing but positive. Review Source Response from HOA Start June 17, 2025 Thank you so kindly, Sondra! We pride ourselves with having best-in-class service! But it's easy to do when working with great partners like yourself! RD Randy D. Board Member Non-Profit Organization Management Used the software for: 1-2 years ### "Really good HOA solution" March 5, 2025 5.0 We evaluated a number of HOA website alternatives and found to be very cost-effective, flexible and comprehensive. They have been easy to work with. I would recommend them to any HOA or condo looking for an easy-to-manage solution. Pros Very easy to deal with. Their website is easy to navigate and very flexible. It makes communication with our owners easy. They provide a lot of templates that are useful to the board. They answer our questions promptly. We really like the ability to accept dues through Stripe. Cons We have been using them for about 20 months and no issues. Alternatives considered [HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Start Cost. Flexibility. Ease of Use. Good templates, Review Source Response from HOA Start March 6, 2025 Really appreciate this review, Randy! Seeing that you have been with us for 20 months now helps solidify that we're focused on delivering the best experience from start to through launch! JG Jodi G. President Civic & Social Organization Used the software for: 2+ years ### "Voluntary HOA" March 24, 2025 5.0 Excellent! Customer services is top-notch! Pros Support has been extremely helpful! Multiple requests have been answered and resolved timely and productively. Cons Sometimes it is not always intuitive where to obtain the information you are seeking. Review Source Response from HOA Start March 25, 2025 Thank you kindly for the review, Jodi! We're always working to get better and we'll take this feedback to keep building! HZ Heather Z. President Civic & Social Organization Used the software for: Less than 6 months ### "Best Decision Ever" January 24, 2025 5.0 We are so lucky and grateful to have found for our HOA. We had recently decided to be self managed and were having some struggles with trying to do everything and provide the best experience for our homeowners and residents. From the start they stood out! The demo was wonderful and informative, the set up and onboarding was smooth and easy for us and the support they have provided is exceptional. Pros They website is all inclusive and we can do everything from one place. Cons No Cons, everything has been great! We have no complaints. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/) Reason for choosing HOA Start We just felt like it was the better product and the support was better Review Source Response from HOA Start January 27, 2025 I mean, that Reviews Title is the Best. Title. Ever!!! Wow Heather, we can't thank you enough for this feedback. There is a constant struggle to attract people to your business, and what's certain is they trust reviews, case studies and the like. We're working hard to win their trust, and at the same time be the best provider in the industry! We are so excited to be partnering with your community! RR Russ R. President Civic & Social Organization Used the software for: 6-12 months ### "HOAStart Makes the Grade: "A"" September 12, 2024 5.0 Very smooth, with the caveat that I have an MS in Computer Science. Pros The support team is prompt, professional, and very knowledgeable. Website design is quite good considering it is meant to accommodate average computer users. Cons There were a few (minor) design elements that I wish were more flexible in allowing more user-centered design choices. Alternatives considered [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Reason for choosing HOA Start The ability to hold official HOA votes while satisfying state requirements for electronic voting. Review Source Response from HOA Start September 18, 2024 Thank you so much for your amazing review, Russ! We’re thrilled to hear that you found our support team to be prompt, professional, and knowledgeable. It’s great to know that our website design is user-friendly for everyone, including those with advanced tech backgrounds like yours. We appreciate your feedback on the design elements and will definitely consider your suggestions for more user-centered flexibility. Your insights help us improve and ensure we meet the needs of all our users. If you ever have more suggestions or need assistance, feel free to reach out! ML Marty L. president of the board Real Estate Used the software for: 1-2 years ### "Helpful tool for our coop" April 4, 2025 4.0 Was easy to get up and running and provided a home base for several of our activities Pros It provided an easy way for our association to attract new buyers and to consolidate our communications internally Cons Learning curve for folks who are not comfortable with computers Review Source Response from HOA Start April 7, 2025 Thank you kindly for your review, Marty. We appreciate your feedback and look forward to the partnership. SJ Spencer J. Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Great functionality, great value for price" December 11, 2024 5.0 Definitely would recommend. Really solid value for what you get, and the support team is helpful. Pros User interface was straightforward, and the ability to easily communicate with homeowners for announcements, dues, and other events was great. Cons Onboarding of our incredibly large neighborhood (560 homes) was challenging. Alternatives considered [PayHOA](https://www.capterra.com/p/146693/PayHOA/)[Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/) Reason for choosing HOA Start Price, value, simplicity. The other solutions were too expensive and didn't offer anything fundamentally different. Review Source Response from HOA Start December 13, 2024 Thanks for the great write-up, Spencer! Customer Service and User Experience is everythign to us. We take all feedback very seriously, and look to improve where we can. We so look forward to working alongside you and your organization for years to come! DL David L. Association President Real Estate Used the software for: 1-2 years ### "Tailored & Reliable HOA Website" December 9, 2024 5.0 really great, from the first sales outreach, through implementation, and the customer service support; all has been great and our resident members really like the site Pros easy to use and customize to our HOA's needs and branding Cons the online billing aspect through Stripe is a little complicated to convey to members Review Source Response from HOA Start December 12, 2024 Thank you for this wonderful review, David! We'll keep chugging away at being the best platform in the industry. It's not hard when we partner with amazing people like yourself! NJ Nadine J. President Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent company" February 20, 2025 5.0 Support was available and answered questions. Zoom meetings if further help needed. Pros Excellent support. Always willing to help. Cons There is absolutely nothing that I would say in the section. Review Source Response from HOA Start February 24, 2025 We really appreciate the kind words, Nadine. We'll keep striving to make you and valued clients proud! MK Michelle K. HOA Webmaster Writing and Editing Used the software for: 1-2 years ### "HOA Start met 100% of our HOA needs - and more!" August 14, 2024 5.0 As a small HOA, we needed a user-friendly, affordable platform in 2021. has exceeded our expectations by providing a tool that even a non-designer can easily navigate. For instance, setting up our community directory was straightforward and took only about an hour. After evaluating several options, we chose HOA Start and are thrilled with our decision. Two years later, we've seen a remarkable increase in website engagement, with 75% of our homeowners actively using the platform. HOA Start has done a fantastic job developing a product that anticipates our needs, eliminating the need for website design expertise. We didn't require advanced features; we simply needed a functional platform for our members to access information and for outsiders to find contact details. The onboarding process was exceptional, with live support guiding us through every step. The admin platform is intuitive and easy to use and their helpful support team responds promptly to inquiries. HOA Start is continually improving their platform, and while we don't utilize all their advanced features, it's reassuring to have access to them as our HOA grows. I wholeheartedly recommend HOA Start to any HOA seeking a new or improved website platform. Thank you, HOA Start! Pros The support team, onboarding and training were excellent. The platform is well laid out and easy to use, even for non-technical individuals. The HOA Start platform has all the features (and more) that our HOA needs. Cons I can’t think of anything I would change honestly! Alternatives considered [Easy HOA](https://www.capterra.com/p/237509/Easy-HOA/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/)[HOA Express](https://www.capterra.com/p/161593/HOA-Express-HOA-Websites/) Reason for choosing HOA Start platform was most intuitive to use, the onboarding/training was just what we needed and they provided unlimited document storage. Review Source Response from HOA Start August 16, 2024 Thank you kindly for the review, Michelle! We take the all feedback seriously, and we're continually building to the best platform in this industry hand down. Thanks for your partnership to help us get there! JM Jane M. HOA Board Secretary Commercial Real Estate Used the software for: 1-2 years ### "HOA Start - Estest Park, CO" September 8, 2024 5.0 Excellent. The site was easy to set up and easy to maintain. Pros Ease of use. Support staff are great and very prompt to answer any questions. The price is right and it meets our HOA needs very well. Cons They could do a better job of updating users on enhancements and enhancement requests. Alternatives considered [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reason for choosing HOA Start Ease of use. It had all the features we wanted and needed. Review Source Response from HOA Start September 17, 2024 Thank you so much, Jane! We’re thrilled to hear that you’re enjoying our software and finding it valuable. Your feedback motivates us to keep improving and delivering the best experience possible. Please make sure to watch this week for changes to your panel on how we handle enhancements and new feature roll-outs. We’re here to help and look forward to continuing to support you! SM Sharon M. President hoa Hospitality Used the software for: Less than 6 months ### "Great experience!" January 27, 2025 5.0 Great! They have been very helpful and responsive Pros I love that i can keep everything in one place for my condo association! Cons A little glitch with set up steps not moving forward automatically, but the team at came through and helped me move forward. Review Source ZN Zeke N. President Civic & Social Organization Used the software for: 1-2 years ### "Excellent Do-It-Yourself Association Website" August 9, 2024 5.0 It's a valuable asset for our condo community.f Pros Easy setup and customization. Did it in an afternoon. Great place to store Association documents - meeting minutes, contact lists, contractor recommendations, invoices, contracts, etc. It's become a valuable asset to our condo association and it's fairly priced for the value we get. Cons 1\. We need a way to search the Newsfeed (or the entire site). We have tons of info loaded into our posts at the Newsfeed but it's very cumbersome to go back through the posts to find something from the past. 2. Owners should be able to be notified about new newsfeed posts and comments on posts. They should be able to opt out of those notifications but must users of a site like this would want that. Right now, we manually sent out an email everytime we put up a new post. Review Source Response from HOA Start August 14, 2024 Thank you so much for your amazing review, Zeke! We’re thrilled to hear that you had a positive experience with us. Your kind words truly made our day and motivate us to keep striving for excellence. We'll keep working to improve and work on suggestions from customers like yourself. If you need anything in the future or have any more feedback, please don’t hesitate to reach out! SC Savanna C. General Manager Management Consulting Used the software for: 6-12 months ### "10/10 recommend" October 14, 2024 5.0 My experience has been limited but overall very good. Pros Great customer service, user friendly software Cons At this time, I do not have any cons for . I haven't used it that much yet and so far everything has been great. Review Source Response from HOA Start October 23, 2024 We thank you wholeheartedly for the kind words, and review, Savanna! We do our best everyday to put out an amazing product and experience. We'll keep improving all aspects of what we do for our customer. Thank you for your faith and partnership in this process! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.