# ChatSupport Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ChatSupport Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/215933/ChatSupport --- # ChatSupport Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChatSupport ## What is ChatSupport? ChatSupport is a web based live chat software that enables you to convert more of your website visitors into leads, instantly respond to customer queries, and resolve problems. Customers want to talk to you - make it easy with ChatSupport and start building long lasting relationships. ## What is ChatSupport used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatSupport?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://anywhereworks.com&name=ChatSupport) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatSupport 4.0 (4) VS. [4.7 (24,147)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price Contact vendor Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (16,400) Value For Money 4.3 (3) Value For Money 4.5 (11,459) Customer Service 4.7 (3) Customer Service 4.4 (10,675) ## ChatSupport alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about ChatSupport Overview ### What company size and specific industries is ChatSupport built for? ChatSupport is designed for business owners of any company size who want to connect with website visitors through an easy-to-use live chat widget. The vendor description does not name specific industries, so the product appears suited to businesses across sectors that need website chat support. Features and Usability ### What are the key features of ChatSupport? ChatSupport offers live chat, real-time consumer-facing chat, and multi-channel communication for handling conversations across channels. Core features include contact management, customer history, transcripts and chat history, transfers and routing, proactive chat, website visitor tracking, real-time notifications, and reporting and analytics. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does ChatSupport integrate with? ChatSupport integrates with 7 third-party platforms for ecommerce, content management, and support: Joomla, Magento Development, Shopify, WordPress, Zendesk Suite, Slack, and Microsoft Teams. Getting Started and Support ### What training and onboarding options does ChatSupport offer? ChatSupport provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover group learning, documentation offers written reference material, and videos provide self-paced walkthroughs for reviewing features and steps. Getting Started and Support ### What customer support options does ChatSupport offer? ChatSupport offers Email/Help Desk, FAQ/Forum, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available, so there is no documented evidence on response times, helpfulness, or common frustrations from users. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customizable Branding 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Real-time Consumer-facing Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation File Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Proactive Chat 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Reporting/Analytics 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ChatSupport 19 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Communicate using direct chat or messages within the system Manage, organize, and store contact information Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Copy on the page or chat window encouraging the user to engage with the chat option Analyze and gain insights into data in real-time Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Allow users to access multiple services after entering their login credentials once Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 3.8 (4) 3.8 Based on 4 reviews ## Pricing Value for money 4.3 (3) ### Starting price Free trial available Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(1) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MS Mohamed S. CEO Computer & Network Security ### "Very good live chat but sadly not the best, need some few improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 15, 2022 ChatSupport is really good they live chat support is perfect, they just don't like to waste your time and they have a promise Feature if they going to add some few Features like as i said Apps, it's really really important Pros it's Free, the UI is very good and i like how it fits with my website Cons What i hate about chatSupport is there no Apps there no Windows,Linux, and Mac Application where i can handle my clients and this really bad i have talked to them from 5 months asking when they will publish the app they told me very soon, i don't know when it will be, but this only Cons here. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MI Murtaza I. Developer Information Technology and Services ### "Good Product" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 4, 2021 Pros Easy to implement and documentation is very good Cons No SDK For Angular 2+ and quick support would be good Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL James L. INTERIOR DESIGN Architecture & Planning ### "Simple and easy to use is the most important part of management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 27, 2021 Missing mobile app Pros 1.Easy to install 2.Easy-to-understand interface Cons The form cannot be validated in other languages, such as Traditional Chinese Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA David A. Owner Marketing and Advertising ### "Excellent Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 Pros It has a very clean interface, is intuitive, and it's easy to set up. The support team has also been great to work with. Cons It would be great to see more customization options in the future for the chat integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.