--- title: "ChatSupport Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChatSupport Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/215933/ChatSupport/" page_type: "product" language: "en" --- # ChatSupport Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChatSupport ## What is ChatSupport? ChatSupport is a web based live chat software that enables you to convert more of your website visitors into leads, instantly respond to customer queries, and resolve problems. Customers want to talk to you - make it easy with ChatSupport and start building long lasting relationships. ## What is ChatSupport used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChatSupport?[Manage this product listing](https://www.g2.com/products/chatsupport/claim_requests/new?auto=true) ## ChatSupport Overview Updated September 2026 AI summary ChatSupport enables midsize businesses to connect with website visitors through real-time, consumer-facing chat, offering features like customizable branding, proactive engagement, and geotargeting. It supports efficient communication with tools for chat transcripts, transfers, and reporting. The platform adds value with options such as multi-channel communication, file sharing, real-time monitoring, and integration with third-party applications, all delivered via cloud or desktop deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChatSupport 4.0 (4) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (4) Ease Of Use 4.6 (16,466) Value For Money 4.3 (3) Value For Money 4.6 (11,516) Customer Service 4.7 (3) Customer Service 4.7 (10,729) ## ChatSupport alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about ChatSupport Overview ### What company size and specific industries is ChatSupport built for? ChatSupport is designed for businesses of any size, especially small and growing companies that want a simple live chat widget for websites. It is not tied to a specific industry and fits a broad range of sectors where business owners need direct communication with website visitors. Features and Usability ### What are the key features of ChatSupport? ChatSupport offers live chat and real-time consumer-facing chat, plus chat/messaging, multi-channel communication, and proactive chat. Core support features include transfers/routing, transcripts/chat history, contact management, customer history, and file sharing. It also includes activity dashboard, real-time analytics, reporting/statistics, website visitor tracking, geotargeting, and third-party integrations. Integrations ### Which third-party tools and platforms does ChatSupport integrate with? ChatSupport integrates with 6 third-party platforms: Microsoft Teams, Slack, Zendesk Suite, Shopify, WordPress, and Joomla. These integrations cover communication, customer support, ecommerce, and content management tools commonly used to connect chat workflows with existing business systems. Getting Started and Support ### What training and onboarding options does ChatSupport offer? ChatSupport offers in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided instruction, webinars provide scheduled group learning, documentation offers written reference material, and videos support self-paced review of product steps and features. Getting Started and Support ### What customer support options does ChatSupport offer? ChatSupport provides email/help desk, FAQ/forum, 24/7 live rep, and chat support. With no reviewer feedback available, support quality, response speed, and agent helpfulness cannot be assessed from user comments. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) ChatSupport supports all three of the features reviewers value most: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming customer requests, allowing teams to deliver more consistent and timely support. Transcripts/Chat History 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Real-time Consumer-facing Chat 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Customizable Branding 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding File Sharing 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Proactive Chat 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Reporting/Analytics 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data ChatSupport 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Customizable Branding: Add customized logos and colors to align with company branding - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Sign On: Allow users to access multiple services after entering their login credentials once - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents --- Get Advice We can help you find the software with the features you need. Features 3.8 (4) 3.8 Based on 4 reviews ## Pricing Value for money 4.3 (3) ### Starting price Free trial available Value for money 4.3 (3) 4.3 Based on 3 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Joomla](https://www.capterra.com/p/161648/Joomla/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(1) 4(2) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent MS Mohamed S. CEO Computer & Network Security ### "Very good live chat but sadly not the best, need some few improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 15, 2022 ChatSupport is really good they live chat support is perfect, they just don't like to waste your time and they have a promise Feature if they going to add some few Features like as i said Apps, it's really really important Pros it's Free, the UI is very good and i like how it fits with my website Cons What i hate about chatSupport is there no Apps there no Windows,Linux, and Mac Application where i can handle my clients and this really bad i have talked to them from 5 months asking when they will publish the app they told me very soon, i don't know when it will be, but this only Cons here. Switched from [Crisp](https://www.capterra.com/p/151292/Crisp/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MI Murtaza I. Developer Information Technology and Services ### "Good Product" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 August 4, 2021 Pros Easy to implement and documentation is very good Cons No SDK For Angular 2+ and quick support would be good Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JL James L. INTERIOR DESIGN Architecture & Planning ### "Simple and easy to use is the most important part of management" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 27, 2021 Missing mobile app Pros 1.Easy to install 2.Easy-to-understand interface Cons The form cannot be validated in other languages, such as Traditional Chinese Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. DA David A. Owner Marketing and Advertising ### "Excellent Value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2021 Pros It has a very clean interface, is intuitive, and it's easy to set up. The support team has also been great to work with. Cons It would be great to see more customization options in the future for the chat integrations. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.