--- title: "Shake Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shake Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more." source_url: "https://www.capterra.com/p/216245/Shake/" page_type: "product" language: "en" publication_date: "2026-10-20" --- # Shake Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Shake ## What is Shake? Shake helps mobile and web teams know what's actually happening in their app or website, and whether it's safe to ship. Every bug, crash, and network issue reported through Shake comes with 50+ data points from the real device it happened on: screenshots, screen recordings, logs, repro steps, device and OS details, so teams fix issues based on evidence, not guesswork. Shake works across iOS, Android, React Native, Flutter, and the web, plus a free Chrome extension for reporting bugs on any website, no code required. Crash reporting flags what shouldn't go out the door, and the new Releases module rolls it all up into a release health score, so teams can see if a build is ready before it ships. Shake integrates in one click with tools like Jira, Slack, and Trello, and Rules auto-route reports so nothing slips through. ## What is Shake used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/) Top alternative Featured Overall rating Based on 29 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $200 Per Year Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shake?[Manage this product listing](https://www.g2.com/products/shake-sdk/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shake 5.0 (29) VS. [4.5 (878)](https://www.capterra.com/p/169455/Zoho-Projects/reviews/) Starting Price $200 Flat Rate, One Time Starting Price $4 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (29) Ease Of Use 4.3 (14,818) Value For Money 4.9 (29) Value For Money 4.4 (10,129) Customer Service 5.0 (29) Customer Service 4.2 (9,865) ## Shake alternatives [4.4 (3,045)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (24,237)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (65)](https://www.capterra.com/p/224784/BugHerd/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,777)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) [View all alternatives](https://www.capterra.com/p/216245/Shake/alternatives/) ## FAQs about Shake Overview ### Which roles and teams benefit most from Shake? Shake is most used by mobile development and engineering teams, including software engineers, Android developers, architects, and technical leads, to capture, reproduce, and prioritize app bugs. Product managers, owners, project managers, and support teams use reported feedback to coordinate fixes, while founders and executives monitor product quality and release issues. Answer based on 29 reviews Overview ### What company size and industries is Shake built for? Shake is built primarily for small businesses, which represent 93% of reviewers, especially in Information Technology and Services (34%) and Computer Software (31%). It also serves Financial Services teams (10%), with limited adoption among midsize and enterprise companies at 3% each. Its most common use case is bug tracking. Answer based on 29 reviews Features and Usability ### What are the key features of Shake? Shake offers issue tracking and bug tracking with bug/issue capture, ticket management, and backlog management. It also includes task management, assignment management, prioritization, and status tracking, plus collaboration tools such as chat/messaging and commenting/notes. Reporting features include dashboards, activity tracking, custom reports, and real-time notifications. Pricing ### How much does it cost and what fees or limitations are included? Shake starts at free for indie developers, with paid plans beginning at $200 per year for Premium Yearly. Premium Monthly is $250 per month, Organization Yearly is $420 per year, Organization Monthly is $520 per month, and Enterprise is $600 per month. A free version is available. Answer based on 3 reviews Integrations ### Which third-party tools and platforms does Shake integrate with? Shake integrates with eight third-party tools: Asana, Azure DevOps, ClickUp, GitHub, Jira, Slack, Trello, and Zapier. Its project and issue tracking connections include Asana, ClickUp, Jira, and Trello; engineering teams can connect GitHub and Azure DevOps, while Slack supports team communication and Zapier enables automated cross-app workflows. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Shake offer? Shake offers live online training, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation provides written reference for features and steps, and videos offer self-paced viewing for learning key functions and processes. Getting Started and Support ### What customer support options does Shake offer? Shake provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Users describe support as quick and responsive, with questions often answered in minutes and minor issues resolved fast. Reviewers also note that the help team is helpful during setup, integration, and deployment problems. Answer based on 6 reviews ## Features AI summary Based on 1,982 Bug Tracking reviews Capterra data shows that buyers of bug tracking software rank the following features as their top priorities: - **Bug/Issue Capture** (**61%** of reviewers rated this feature as critical) - **Issue Tracking** (**59%**) - **Multiple Projects** (**55%**) Shake supports all three of the features reviewers value most: **Bug/Issue Capture**, **Issue Tracking**, and **Multiple Projects**. Together, these capabilities help businesses record defects quickly, monitor issues through resolution, and manage work across different projects, allowing teams to stay organized and respond to problems faster. Bug/Issue Capture 5.0 (24) 66.67% of 24 reviewers that rated this feature as important or highly important The creation of a bug/issue ticket, submitted by a team member, customer or end user Ticket Management 4.9 (13) 61.54% of 13 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Collaboration Tools 4.8 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Dashboard 5.0 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Task Management 4.9 (15) 26.67% of 15 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Alerts/Escalation 5.0 (13) 61.54% of 13 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Shake 37 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Assignment Management: Assign issues and tasks based on availability or required skills - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bug Tracking: Monitor and track bugs and issues in the system. - Bug/Issue Capture: The creation of a bug/issue ticket, submitted by a team member, customer or end user - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Multiple Projects: Ability to handle several projects simultaneously - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues --- Features 4.9 (29) 4.9 Based on 29 reviews ## Pricing Value for money 4.9 (29) Free Version [View pricing plan details](https://www.capterra.com/p/216245/Shake/pricing/) Free $0.00 It includes: - All Features - Unlimited Crash Reports - Free Seats - 10k Unique Devices - 2 Apps on Dashboard - 20 bug reports - MCP server - 1 Month Data Retention - 3 Team Members Premium Yearly $200.00 Per Year It includes: - All Features - Unlimited Crash Reports - MCP server - Unlimited Bug Reports - 1 Year Data Retention - 25 Team Members - 5 Apps on Dashboard Premium Monthly $250.00 Flat Rate,Per Month It includes: - All Features - Unlimited Bug Reports - Unlimited Crash Reports - 10k Unique Devices - 1 Year Data Retention - 5 Apps on Dashboard - 25 Team Members Organization Yearly $420.00 Flat Rate,Per Year It includes: - All Features - Unlimited Bug Reports - Unlimited Crash Reports - 10k Unique Devices - 2 Years Data Retention - Shared Channel With Shake Devs - Assisted Onboarding - 20 Apps on Dashboard - MCP server - 100 Team Members Organization Monthly $520.00 Flat Rate,Per Month It includes: - All Features - Unlimited Bug Reports - Unlimited Crash Reports - 10k Unique Devices - 2 Years Data Retention - Shared Channel With Shake Devs - Assisted Onboarding - 20 Apps on Dashboard - MCP server - 100 Team Members Enterprise $600.00 Usage Based,Per Month It includes: - All Features Value for money 4.9 (29) 4.9 Based on 29 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Azure DevOps](https://www.capterra.com/p/170547/VSTS-DevOps/) ## Support, customer service and training options Customer Service 5.0 (29) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (29) 5.0 Based on 29 reviews ## User reviews Overall rating 5.0 Based on 29 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(1) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer CTO Used the software for: Less than 1 year ### "Brilliantly easy to set up tool for in-app reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2021 Shake has allowed us to gain real insight into real issues our users were having during our beta phase, then later during QA. Rather than spending weeks to try and figure out what went wrong, we're right on top of things and have fixes out in no time. Pros It's incredible how easy it was to set up Shake with our existing Flutter application, especially given how new Flutter is to the market. In a few lines you'll have your first reports coming into a beautifully designed dashboard. Compared to Crashlytics, for example, the reports are so much more useful and descriptive — including a whole history of what actions the user took up to that point, logs, and metadata. Cons There's not that much to remark on. The few times we did have questions, their customer support helped us straight away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Tech Lead Used the software for: 1-3 years ### "One of the best bug reporting tool that saves countless hours of dev time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 23, 2021 Shake is easy to use and helps us better understand each incoming bug report, even the most complex ones. It became a vital part of our quality assurance process. Pros Shake helped us upgrade our existing bug reporting process to a whole new level. Thanks to its easy-to-use bug reporting product, we managed to squash more bugs than ever before, resulting in a much more stable app. A must-have for any mobile development team, and great integration with Jira and Slack! Cons There’s nothing I currently don’t like about this software Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-Founder, Frontend Lead Used the software for: 1-3 years ### "Easy to implement, stable (no maintenance) and exceptional customer support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 16, 2021 Their team is exceptional when it comes to customer support. The customers' needs are taken very seriously and even their \[SENSITIVE CONTENT\] gets his hands dirty to help them. Pros It's easy to setup and once it runs it doesn't need any maintenance support. The UX is very intuitive and our users love the shake-to-report functionality and the annotations they can draw onto the screenshots. Cons Nothing really. We have one issue with our integration into ClickUp, but it isn't a deal breaker. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Mobile developer Used the software for: 1-3 years ### "Great product, great support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 4, 2021 We were searching for an alternative solution to our used software. At that point allot of other solutions were too expensive or too complicated to use. After running a free trial, we decided to go with a payed plan. Main reason was the dashboard that gave us detailed infos to fix issues that users reported. And also simplicity of the bug reporting controller used in our apps. They have a very good responsive support team that takes care of you if you need any help. Pros Easy to use. Helps us understand users complex bug reports. Cons There were some minor issues along the way. But support team is amazing, so that was sorted really fast. Nothing to complain. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Product Owner Used the software for: Less than 1 year ### "The best 'shake to report' software we found, with incredible customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2021 Pros It was so reasonably priced with great and fair upscaling bands. We had regular check ins with \[SENSITIVE CONTENT\] who could not have been more helpful and we gathered a great deal of immediate data that we used regularly thereafter that we would not have had a chance to gather had it not been for Shake. We would definitely have continued with Shake if our project had continued to a customer trial as planned. Cons There was nothing we didn't like at the stage we were using it at Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Software Developer Used the software for: Less than 1 year ### "Shake SDK made communication and reporting bugs a lot lot easier. A time saver!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2022 So far, so good. Overall, feeling it's an excellent value for the price and service provided. Pros Having everything in one place. QA, devs and other remote team members outside the team are communicating a lot faster without losing any time on explaining/ adding logs or more info because you get it all in the bug report. A nice addition is having Shake Crash and the real-time chat. Cons A few things are missing to be perfect in the JIRA integration, but with their public Roadmap, I hope we'll get there in the future. More customization would be a plus (UI reporting), but nothing you can't live without. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Lead Software Engineer Used the software for: Less than 1 year ### "Easiest bug reporting tool out there" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2021 Pros Shake was super easy to set up, plus the UI looks great and integrates nicely into our product. Shake makes bug reporting a lot simpler, previously our support team would have to request screenshots from users but now they can easily attach them as part of their bug report. Cons We would love to see an integration with Linear or custom webhooks Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Development Team Lead Used the software for: Less than 1 year ### "Feeling there while being remote, thanks Shake Bugs!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2021 Overall, Service has been 9.9/10. This tool has really streamlined production issue investigation and identification! Pros Just like the title says, shake does a great job of bringing the user to the developer. Having a glimpse into what users are seeing when they report issues really provides the needed context. Integration was simple and the features provided are well designed. Cons The only thing that needs improvement is the navigation of and filtering of issues in the dashboard could be more intuitive. Currently, it puts everything all in one space that can be searched and navigated, but I think there could be an opportunity for improvement with this. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ian H. H. Sr. Mobile Developer Used the software for: Less than 1 year ### "A great bug reporting and evaluation tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 16, 2021 I've been very happy with the software, customer service, and experience. I've been a customer for nearly a year and have logged hundreds of bugs. It has been pretty much flawless. Pros Big fan of the easy installation and experience of reporting a bug. Tons of metrics associated with each bug gives more insight into the bug cause. Cons It would be great to have an app or other mobile notifications. Right now, it is only email notifications and they don't contain a ton of information. I'd love to see the reporter email or even be able to respond directly like intercom. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Android developer Used the software for: Less than 1 year ### "I'm never going to develop another mobile app without Shake SDK!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 1, 2022 Pros Ease of use, I set it up in 10 minutes. I tried everything out chatted with the customer support, that responded to my question in minutes. After a week, it was clear that Shake SDK was a must! No more never-ending chat, Slack, Whatsapp, JIRA tickets, emails with colleagues, devs, QA team, and clients... With Shake, it's all accessible in one place, everything you need. With Shake, we have a smooth collaboration process for every issue/bug or change that a client wants in the mobile app. The time we used to spend in chaos - is channeled into developing new features, polishing existing ones, and brainstorming new ideas. And the new real-time chat brought it all together. Cons A possibility to have more graphs, stats, and data that can be easily exported for clients. However, they have a Public Roadmap for feature requests, so that should be something to look forward to in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/216245/Shake/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Jira vs Shake](https://www.capterra.com/compare/19319-216245/JIRA-vs-Shake) [GitHub vs Shake](https://www.capterra.com/compare/129067-216245/GitHub-vs-Shake)