# Shake Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Shake the right Bug Tracking solution for you? Explore 29 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216245/Shake/reviews --- Shake 5 (29) [View alternatives](https://www.capterra.com/p/216245/Shake/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Shake Ease of use 5.0 Customer Service 5.0 ## Pros and Cons in Reviews DB Dan B CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “Took my development teams less than one hour to integrate within our apps. “ June 30, 2021 Karim A Android developerInformation Technology and Services, 51 - 200 employeesUsed the software for: 6-12 months. “I tried everything out chatted with the customer support, that responded to my question in minutes.“ January 28, 2022 SK Smiljan K Mobile developerComputer Software, 11 - 50 employeesUsed the software for: 1-2 years. “They have a very good responsive support team that takes care of you if you need any help.“ September 29, 2021 Ivan B Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 6-12 months. “Ease of use and the availability for cooperation between developers, QA and end users.“ December 10, 2021 ## Showing most helpful reviews Showing 1-25 of 29 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ruben V. CTO Computer Software Used the software for: 6-12 months ### "Brilliantly easy to set up tool for in-app reporting" June 25, 2021 5.0 Shake has allowed us to gain real insight into real issues our users were having during our beta phase, then later during QA. Rather than spending weeks to try and figure out what went wrong, we're right on top of things and have fixes out in no time. Pros It's incredible how easy it was to set up Shake with our existing Flutter application, especially given how new Flutter is to the market. In a few lines you'll have your first reports coming into a beautifully designed dashboard. Compared to Crashlytics, for example, the reports are so much more useful and descriptive — including a whole history of what actions the user took up to that point, logs, and metadata. Cons There's not that much to remark on. The few times we did have questions, their customer support helped us straight away. Alternatives considered [Sentry](https://www.capterra.com/p/165426/Sentry/)[Crashlytics](https://www.capterra.com/p/213147/Crashlytics/) Reason for choosing Shake Easy to use, great insight, good pricing. Simple, really. Review Source DN Divyanshu N. Tech Lead Internet Used the software for: 1-2 years ### "One of the best bug reporting tool that saves countless hours of dev time" August 7, 2021 5.0 Shake is easy to use and helps us better understand each incoming bug report, even the most complex ones. It became a vital part of our quality assurance process. Pros Shake helped us upgrade our existing bug reporting process to a whole new level. Thanks to its easy-to-use bug reporting product, we managed to squash more bugs than ever before, resulting in a much more stable app. A must-have for any mobile development team, and great integration with Jira and Slack! Cons There’s nothing I currently don’t like about this software Alternatives considered [BugSnag](https://www.capterra.com/p/265817/Bugsnag/)[Luciq](https://www.capterra.com/p/166279/Instabug/) Reason for choosing Shake We did extensive testing and considered X, but found it to be a lot more expensive when compared to Shake while offering almost the same feature set we needed. Switched from [Luciq](https://www.capterra.com/p/166279/Instabug/) Instabug is way expensive and also faced integration issues and no support was provided promptly, The features on basic plans are very limited. Review Source MS Michael S. Co-Founder, Frontend Lead Computer Software Used the software for: 1-2 years ### "Easy to implement, stable (no maintenance) and exceptional customer support" September 10, 2021 4.0 Their team is exceptional when it comes to customer support. The customers' needs are taken very seriously and even their \[SENSITIVE CONTENT\] gets his hands dirty to help them. Pros It's easy to setup and once it runs it doesn't need any maintenance support. The UX is very intuitive and our users love the shake-to-report functionality and the annotations they can draw onto the screenshots. Cons Nothing really. We have one issue with our integration into ClickUp, but it isn't a deal breaker. Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Reason for choosing Shake same value for less money Review Source SK Smiljan K. Mobile developer Computer Software Used the software for: 1-2 years ### "Great product, great support." September 29, 2021 5.0 We were searching for an alternative solution to our used software. At that point allot of other solutions were too expensive or too complicated to use. After running a free trial, we decided to go with a payed plan. Main reason was the dashboard that gave us detailed infos to fix issues that users reported. And also simplicity of the bug reporting controller used in our apps. They have a very good responsive support team that takes care of you if you need any help. Pros Easy to use. Helps us understand users complex bug reports. Cons There were some minor issues along the way. But support team is amazing, so that was sorted really fast. Nothing to complain. Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Reason for choosing Shake Price, SDK integration, support Switched from [Luciq](https://www.capterra.com/p/166279/Instabug/)[Crashlytics](https://www.capterra.com/p/213147/Crashlytics/) Other products were too expensive for us at that point. For example: Instabug is way expensive with integration issues and slow support. Review Source EM Elizabeth M. Product Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "The best 'shake to report' software we found, with incredible customer support" November 8, 2021 5.0 Pros It was so reasonably priced with great and fair upscaling bands. We had regular check ins with \[SENSITIVE CONTENT\] who could not have been more helpful and we gathered a great deal of immediate data that we used regularly thereafter that we would not have had a chance to gather had it not been for Shake. We would definitely have continued with Shake if our project had continued to a customer trial as planned. Cons There was nothing we didn't like at the stage we were using it at Switched from [Luciq](https://www.capterra.com/p/166279/Instabug/) Instabug did not host their data in the EU which was a must for our shareholders. They were also very expensive and impersonal. TestFairy was great initially but their upscaling bands took astronomical leaps and took themselves far from our budget limitations. I also Googled and communicated with an insane amount of companies and still found Shake to be the best choice, and more importantly the easiest to set up and get along with! Review Source Branko R. Software Developer Information Technology and Services Used the software for: 6-12 months ### "Shake SDK made communication and reporting bugs a lot lot easier. A time saver!" March 3, 2022 5.0 So far, so good. Overall, feeling it's an excellent value for the price and service provided. Pros Having everything in one place. QA, devs and other remote team members outside the team are communicating a lot faster without losing any time on explaining/ adding logs or more info because you get it all in the bug report. A nice addition is having Shake Crash and the real-time chat. Cons A few things are missing to be perfect in the JIRA integration, but with their public Roadmap, I hope we'll get there in the future. More customization would be a plus (UI reporting), but nothing you can't live without. Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Reason for choosing Shake Pricing, multiple workspace options, and an unlimited number of team members (included in the Premium plan). Review Source VR Verified Reviewer Lead Software Engineer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easiest bug reporting tool out there" September 6, 2021 5.0 Pros Shake was super easy to set up, plus the UI looks great and integrates nicely into our product. Shake makes bug reporting a lot simpler, previously our support team would have to request screenshots from users but now they can easily attach them as part of their bug report. Cons We would love to see an integration with Linear or custom webhooks Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Reason for choosing Shake We love that Shake doesn't try to do everything, they do bug reporting and they do it well. Review Source Jacob W. Development Team Lead Information Technology and Services Used the software for: 6-12 months ### "Feeling there while being remote, thanks Shake Bugs!" August 25, 2021 5.0 Overall, Service has been 9.9/10. This tool has really streamlined production issue investigation and identification! Pros Just like the title says, shake does a great job of bringing the user to the developer. Having a glimpse into what users are seeing when they report issues really provides the needed context. Integration was simple and the features provided are well designed. Cons The only thing that needs improvement is the navigation of and filtering of issues in the dashboard could be more intuitive. Currently, it puts everything all in one space that can be searched and navigated, but I think there could be an opportunity for improvement with this. Review Source Ian H. Sr. Mobile Developer Computer Software Used the software for: 6-12 months ### "A great bug reporting and evaluation tool!" December 14, 2021 5.0 I've been very happy with the software, customer service, and experience. I've been a customer for nearly a year and have logged hundreds of bugs. It has been pretty much flawless. Pros Big fan of the easy installation and experience of reporting a bug. Tons of metrics associated with each bug gives more insight into the bug cause. Cons It would be great to have an app or other mobile notifications. Right now, it is only email notifications and they don't contain a ton of information. I'd love to see the reporter email or even be able to respond directly like intercom. Reason for choosing Shake Ease of install, specificity of metrics in bug reports Switched from [Luciq](https://www.capterra.com/p/166279/Instabug/) Cost, errors when archiving software Review Source Karim A. Android developer Information Technology and Services Used the software for: 6-12 months ### "I'm never going to develop another mobile app without Shake SDK!" January 28, 2022 5.0 Pros Ease of use, I set it up in 10 minutes. I tried everything out chatted with the customer support, that responded to my question in minutes. After a week, it was clear that Shake SDK was a must! No more never-ending chat, Slack, Whatsapp, JIRA tickets, emails with colleagues, devs, QA team, and clients... With Shake, it's all accessible in one place, everything you need. With Shake, we have a smooth collaboration process for every issue/bug or change that a client wants in the mobile app. The time we used to spend in chaos - is channeled into developing new features, polishing existing ones, and brainstorming new ideas. And the new real-time chat brought it all together. Cons A possibility to have more graphs, stats, and data that can be easily exported for clients. However, they have a Public Roadmap for feature requests, so that should be something to look forward to in the future. Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Review Source HB Hino B. Mobile Architect Computer Software Used the software for: 1-2 years ### "No better way to capture your User's feedback" January 27, 2022 5.0 Quick to answer any support questions Pros I love the logging submitted with the reports. Helps us identify bugs and better understand what the user is trying to do and where they are struggling. Users aren't always the most technical and articulate in accurately describing their issues. With Shake, they can describe their issues but the Shake report does all the communicating on their report. Cons Compatibility with SwiftUI would be a huge improvement Review Source VR Verified Reviewer Software Engineer Computer Software Used the software for: 6-12 months ### "Great product for productivity increase " December 10, 2021 5.0 Pros Ease of use and the availability for cooperation between developers, QA and end users. Cons Minor integration problems, but solved very very quickly in cooperation with customer support. Review Source SB Shahin B. CEO Computer Software Used the software for: 6-12 months ### "A very affordable tool for in-app bug reporting" September 21, 2021 5.0 Really good experience and the \[SENSITIVE CONTENT\]/team has been super helpful. Recommend it! Pros Very easy setup which had us up and going right away. We are in a critical moment with our product where we are beta testing the app. We have asked all of our beta testers to use the shake funcionality to report bugs and the same goes for our QA tester. In shake bugs, the team can in a good overview see which bugs that are there and which that are left. Cons Honestly nothing. I have asked the team and we are very happy. Review Source DB Dan B. CEO Information Technology and Services Used the software for: 6-12 months ### "Must have for all mobile app developers!" June 30, 2021 5.0 Significantly simplifies issue reporting, resulting in both realtime and rich feedback that our team appreciates. Quality of our products are much better, problems resolved early. Pros Extremely intuitive for everyone. Our QA team and 100's go test-users of our mobile apps (development and staging versions) can simply shake the phone and capture issues or suggestions for the app. Took my development teams less than one hour to integrate within our apps. We have used Shake within native iOS, native Android and Flutter (iOS and Android). I was able to integrate Shake data into our Customer Satisfaction System within a few minutes (Using Atlassian JIRA) so we have a single pipeline. Cons It would be great to offer bulk pricing so that we can consider using Shake for all our products. Review Source TD Tonci D. CTO Information Technology and Services Used the software for: 2+ years ### "Simple plugin to get rid of bugs during QA" July 13, 2021 5.0 Shake helped us make sense of incoming user feedback in an entirely new way, allowing us to capture user pain points with our app and solve them a lot quicker. Pros Shake’s SDK is just an overall pleasure to use. The setup is easy, and its UI is free from unnecessary clutter. It literally takes seconds to submit feedback, with the rest of the data being gathered in the background. This sped up our QA process immensely! Cons Haven’t found anything I dislike so far. Reason for choosing Shake No. Review Source VR Verified Reviewer iOS Developer Computer Software Used the software for: 6-12 months ### "Great bug reporting tool" January 3, 2022 5.0 Pros Easily added to existing iOS app. Customisable, but also works out of the box. Great customer support. Cons No dislikes so far. We would like to have a direct chat with bug reporter. Shake team is open to suggestions and will implement it in the next release. Review Source DV David V. CEO Information Technology and Services Used the software for: 6-12 months ### "Cost-effective, easy-to-setup bug reporting" June 30, 2021 5.0 Totally positive, an agile team who really responds to the requests and are open to cooperation. Pros The big plus over the competition is that shake doesn't charge extra for seats and integrations. This allows all of us to be together and collaborate on issues seamlessly. Cons There is a feature that we've been waiting for many months and they are quite late on delivering it. Switched from [Luciq](https://www.capterra.com/p/166279/Instabug/) Pricing is much more reasonable here with similar feature set. Review Source BP Bradley P. CEO & Co-Founder Information Technology and Services Used the software for: 1-2 years ### "Fantastic product - necessary for any development team serious about their customers!" June 24, 2021 5.0 Pros Easy bug reports, straight from the users themselves Easy-to-use interface to diagnose and sort reports Cons Some features were still in development throughout our time using the system, so bugs were present. However, this is more a result of the stage of their development than the product themselves. Review Source CD Cory D. Co-founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "In-app Issue Management System That Delights!" September 28, 2021 5.0 Shake has allowed us to more confidently diagnose user's bug reports. It's also much easier for them to submit bug reports! Win-win! Pros The SDK is incredibly easy to integrate, and the utility you get out of the service, as it regards to your ability to solve customer problems, is awesome! Cons No issues to speak of, the team is open to feature requests that may add value to your business. Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Review Source VR Verified Reviewer Support Information Technology and Services Used the software for: Less than 6 months ### "Shake SDK made my life easier" April 7, 2022 5.0 Pros \- Easy integration - Optimazing workflow - Everything in one place - Very fast customer support - Great value for the price Cons Non so far, they have a public roadmap + easy for follow public documentation. Review Source TH Tarik H. CEO Information Technology and Services Used the software for: Less than 6 months ### "Extremely easo to integrate bugtracker you will love " February 15, 2022 5.0 Our users can send us bug reports very easily and intuitively. Even if someone doesn't notice the initial message at least when he makes a screenshot it will be noticed by opening a ticket. From the developer side we have a clean overview of our bugs and all device data we need for it. Pros Very very easy integration and clean Dashboard UI Cons Sometimes the page Dashboard doesn't load but a refresh solves this very quick Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Reason for choosing Shake Easy integration and price Review Source VR Verified Reviewer Software Engineer Health, Wellness and Fitness Used the software for: Less than 6 months ### "Cost Effective, High Quality & Top Notch Support" August 30, 2021 5.0 Pros Support was second to none. \[SENSITIVE CONTENT\] goes the extra mile to ensure customers have a smooth experience. The in app reporting is seamless helping users let us know when something isn't quite right. Cons I'm excited for the continued improvement. What exists now works well and I'm excited as each update makes it work better. Review Source YC Yilma C. Product Manager Financial Services Used the software for: Less than 6 months ### "Great bug capturing product! " November 9, 2021 5.0 Amazing! \[SENSITIVE CONTENT\] has been extremely hands on and thoughtful in his approach to our use case! Pros I love the ease of use and implementation and the pricing is so competitive it is really hard to beat!! Cons No way to chat/reply to customers directly yet, but I know that this is on the roadmap. Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Reason for choosing Shake Pricing Review Source Jennifer M. Founder Internet Used the software for: Less than 6 months ### "Great product! " March 23, 2022 5.0 Pros Super helpful and clear issue/ bug reporting! Easy to use and integrate. Looks good on our app and users like shaking the phone :) Cons Wish we discovered and implemented sooner. Alternatives considered [Luciq](https://www.capterra.com/p/166279/Instabug/) Review Source MN Maxwell N. Founder & CEO Financial Services Used the software for: Less than 6 months ### "Shakebugs makes life easy." January 30, 2022 5.0 Pros Before shakebugs I had to screenshot all my app issues, upload them to Figma, create a Jira ticket, and link to the Figma board. Now I can just shake my phone. With the amount of time Shakebugs has saved me, I've learned how to speak 5 new languages, ski double black diamonds, and read 100 new books. I honestly can't reccommend this product enough. Cons I haven't had any issues yet! I wish they had a 6 month plan but that's about it. Review Source Similar Products Featured ## Related categories [Issue Tracking](https://www.capterra.com/issue-tracking-software/)[Bug Tracking](https://www.capterra.com/bug-tracking-software/)