--- title: "TouchWorks EHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TouchWorks EHR Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more." source_url: "https://www.capterra.com/p/216493/TouchWorks-EHR/" page_type: "product" language: "en" --- # TouchWorks EHR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) TouchWorks EHR ## What is TouchWorks EHR? Allscripts TouchWorks® EHR is a leading EHR platform for large, multi-specialty practices, management services organization (MSO) platforms, and academic and independent delivery networks (IDNs). With its open architecture and configurability, TouchWorks EHR can scale easily and integrate with existing solutions. ## What is TouchWorks EHR used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/)[OBGYN EMR](https://www.capterra.com/obgyn-emr-software/)[Medical Practice Management](https://www.capterra.com/medical-practice-management-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## TouchWorks EHR Overview Updated August 2026 AI summary TouchWorks EHR is a cloud-based electronic medical records solution for organizations of all sizes seeking advanced charting, decision support, and medication management. It offers clinical notes, API access, and specialty modules for OBGYN and orthopedics, with additional practice management and billing features. The platform is designed for multi-specialty environments needing flexible, web-based deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TouchWorks EHR 2.0 (2) VS. [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting Price Contact vendor Starting Price $300 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.0 (2) Ease Of Use 3.9 (912) Value For Money 2.0 (2) Value For Money 3.7 (602) Customer Service 1.0 (2) Customer Service 4.0 (814) ## TouchWorks EHR alternatives [athenaOne](https://www.capterra.com/p/98735/athenaOne/) [3.8 (912)](https://www.capterra.com/p/98735/athenaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 70% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/98735/athenaOne/) [AdvancedMD EHR](https://www.capterra.com/p/114601/AdvancedEHR/) [3.6 (466)](https://www.capterra.com/p/114601/AdvancedEHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 62% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114601/AdvancedEHR/) [WEBeDoctor](https://www.capterra.com/p/15220/WEBeDoctor/) [4.0 (8)](https://www.capterra.com/p/15220/WEBeDoctor/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 63% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/15220/WEBeDoctor/) [Oracle Health Ambulatory Suite](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) [3.8 (161)](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 66% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/2341/Cerner-Ambulatory-EHR/) ## FAQs about TouchWorks EHR Overview ### What company size and specific industries is TouchWorks EHR built for? TouchWorks EHR is designed for midsize to large practices, multi-specialty clinics, and academic medical centers. It is built for healthcare organizations that need an electronic health record system suited to larger clinical environments and varied specialty care settings. Features and Usability ### What are the key features of TouchWorks EHR? TouchWorks EHR offers EMR/EHR, charting, clinical notes, and decision support for clinical documentation and care planning. It also includes medication management, billing & invoicing, practice management, task scheduling, and API access, with specialty support for obstetrics and gynecology as well as orthopedics. Getting Started and Support ### What customer support options does TouchWorks EHR offer? TouchWorks EHR provides Email/Help Desk and Phone Support. It offers direct access to support staff for users who need help with setup, troubleshooting, or account questions. No reviewer feedback is available to describe response times, helpfulness, or common frustrations with these support channels. ## Features AI summary Based on 4,113 Electronic Medical Records reviews Capterra data shows that buyers of Electronic Medical Records rank the following features as their top priorities: - **HIPAA Compliant** (**75%** of reviewers rated this feature as critical) - **Patient Records Management** (**62%**) - **Charting** (**63%**) TouchWorks EHR includes **Charting** but does not offer **HIPAA Compliant** or **Patient Records Management**. Its **Charting** functionality gives care teams a clear way to document visits, record clinical details, and keep treatment information up to date, helping businesses maintain accurate documentation and support more informed patient care. API Application programming interface that allows for integration with other systems/databases Billing & Invoicing Create, manage, and send invoices or bills to customers Charting Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Clinical Notes Record and organize clinical notes and progress notes for each patient after interaction with a physician Decision Support Tools that provide relevant information at specific times to support judgments and courses of action EMR/EHR Create and securely store digital patient records TouchWorks EHR 11 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Clinical Notes: Record and organize clinical notes and progress notes for each patient after interaction with a physician - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - EMR/EHR: Create and securely store digital patient records - For Obstetrics & Gynecology: For obstetrics and gynecology (OB/GYN) practices - For Orthopedics: Specialized software for Orthopedic practices - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Task Scheduling: Track and manage the scheduling of tasks --- Get Advice We can help you find the software with the features you need. Features 2.5 (2) 2.5 Based on 2 reviews ## Pricing Value for money 2.0 (2) ### Starting price Free trial not available Value for money 2.0 (2) 2.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 1.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 1.0 (2) 1.0 Based on 2 reviews ## User reviews Overall rating 2.0 Based on 2 reviews Filter by rating 5(0) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent GS Gordon S. Network Administrator Medical Practice ### "Very versatile product that is very difficult and expensive to configure." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 5/10 June 7, 2018 Product generally works pretty well, but basic not critical bugs are rarely if ever corrected (even crossing major versions). Despite expensive maintenance contracts. I have been told that despite calling their period in version updates as "Cumulative Updates", they do not recommend applying these unless you have specific issues addressed. This would make them a hotfix rather than a cumulative update. Pros Extremely versatile and customizable product. User interface is fairly clean and easy to use. Vast number of features and options specific to your practice. Cons Company is slow to correct usability and bug issues. Support is slow and often does not seem very skilled. Extremely expensive to implement, upgrade and patch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Scott M. Physician Medical Practice ### "Word processor, with mandatory functions cobbled together and poorly searchable " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 23, 2017 Pros Prescriptions easy to renew, though poor graphic layout makes it difficult to identify meds on list. Immunization chart can show column of last dose given Cons 1\. Not intuitive at all, needs 12 clicks to do pretty much anything. 2. Progress notes are not searchable for data(no snomed assignment of findings) very little is, so documenting quality parameters (e.g. diabetic foot exam or depression screening) means going outside of the progress note (12 clicks) and separately entering an order to do the exam then satisfy the order with a result. They kind of cobbled their data processor to a word processor. 3. The front office scheduling and billing module is often down, and Allscripts is very slow to respond and not proactive, only slowly reactive to problems. 4. Updates to the EHR tend to screw things up (like deleting favorites lists) and because of their slow responses, it takes 3-4 weeks to regain/repair that lost functionality. Our previous EHR would do beta testing on updates first which would identify glitches so they could be repaired before full rollout and we would be given the option of being a beta test site or not. 5. Templates for progress notes are primitive and not interconnected. For example, a diabetic visit and patient has sinusitis too. Clicking finding on one form doesn’t show same item already clicked when using any other form. And the History forms are not linked to PE forms, etc, so if you have a Lyme patient you can search for a Lyme history form (12 clicks) but you would separately have to search for a Lyme PE form (12 clicks) or just give up and free text hx and PE findings (thus functioning more often as a glorified word processor). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.