--- title: "AutoLeap Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about AutoLeap Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more." source_url: "https://www.capterra.com/p/216500/Autoleap/" page_type: "product" language: "en" --- # AutoLeap Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) AutoLeap ## What is AutoLeap? AutoLeap is cloud-based shop management software that has proven to be a game-changer for auto repair shops across the US and Canada. AutoLeap users report a staggering 60% decrease in time spent on admin tasks, a 30% boost in revenue, and a 10% climb in profit margins within a year of using the software. Popular features include: - Digital Estimates: Create and send estimates quickly - Integrated Bookkeeping: Auto-capture invoice & payment data - Digital Inspections: Boost average repair order value - Scheduling: Efficiently manage shop capacity - Invoices: Quickly convert estimates to invoices - Payments: Easily process payments - Reports: Make data-driven decisions - Google Reviews: Enhance online presence - Appointment Reminders: Easily reduce customer no-shows - Integrations: MOTOR, CarFax, QBO, NexPart, TireHub, Global Payments, WorldPac Speed Dial, Google Reviews and more. AutoLeap isn’t just software; it’s a comprehensive strategy to elevate your shop. ## What is AutoLeap used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Auto Body](https://www.capterra.com/auto-body-software/) Recognitions Shortlist Overall rating Based on 744 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 2% Pros & cons Supportive and attentive onboarding team Responsive and knowledgeable support staff High and sometimes unclear pricing Starting price $179 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Auto Repair / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## AutoLeap alternatives Highest Rated [4.8 (4)](https://www.capterra.com/p/230031/AutoServ1/#reviews) Starting price $145.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (263)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.7 (98)](https://www.capterra.com/p/170876/Fullbay/reviews/) Starting price $188.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/216500/Autoleap/alternatives/) ## FAQs about AutoLeap Overview ### What problems does AutoLeap solve? AutoLeap solves fragmented shop operations by unifying scheduling, estimates, repair orders, parts ordering, inspections, invoicing, payments, and QuickBooks sync in one system. It reduces double entry, manual customer follow-ups, lost deferred work, and poor job visibility. Auto repair shop owners, service advisors, technicians, and office staff benefit most. Answer based on 331 reviews Overview ### Which roles and teams benefit most from AutoLeap? AutoLeap is most used by shop owners, general managers, and office managers running auto repair businesses. Service advisors and service managers rely on it to schedule jobs, create estimates, manage customer communication, and track repairs, while technicians and operations staff use it to streamline workflows, invoicing, and day-to-day shop coordination. Answer based on 744 reviews Overview ### What company size and industries is AutoLeap built for? AutoLeap is designed for small automotive service businesses, with 99% of reviewers from small businesses and 97% from Automotive. It serves auto repair shops, specialty shops, tire shops, multi-location operations, and franchises in the US and Canada, with limited use in engineering and transportation. Its main use case is auto repair. Answer based on 744 reviews Features and Usability ### What are the key features of AutoLeap? AutoLeap includes core shop management features like appointment scheduling, work order management, estimates, invoicing, and customer history. Differentiating capabilities include digital inspections with photos and videos, SMS and email approvals, VIN lookup, parts ordering integrations, and QuickBooks integration, plus dashboards and reporting for tracking shop performance. Answer based on 248 reviews Pricing ### How much does it cost and what fees or limitations are included? AutoLeap starts at $179/month flat rate for Essentials, with Pro at 309 and Elite at 409; Enterprise pricing is custom. There’s no free version or trial mentioned. Reviewers often call it pricey but worth it for included DVI and fewer extra tools, while some report annual contracts, renewal terms, and added third-party costs. Answer based on 94 reviews Integrations ### Which third-party tools and platforms does AutoLeap integrate with? AutoLeap integrates with PartsTech and Nexpart Distribution Management for parts sourcing, QuickBooks Online and QuickBooks Online Advanced for accounting, Worldpay for Platforms and Global Payments Integrated for payments, and Mitchell RepairCenter for estimating and repair data. It also connects natively to RepairLink and Nexpart eCommerce. Answer based on 131 reviews Getting Started and Support ### How easy is it to onboard and train a team on AutoLeap? AutoLeap offers in-person training, live online sessions, webinars, videos, and documentation, giving teams several ways to learn. Most shop owners and frontline staff get comfortable quickly with guided setup and responsive support, while users coming from paper processes, older systems, or admin-heavy reporting tasks often need more time. Answer based on 142 reviews Getting Started and Support ### What customer support options does AutoLeap offer, and how do users rate the experience? AutoLeap offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as fast, attentive, and helpful during onboarding and daily questions, especially through chat and phone. Some report slower follow-up on complex issues, occasional difficulty reaching someone, and uneven resolution visibility. Answer based on 248 reviews Ease of use ### Is AutoLeap easy to use for auto repair shops? AutoLeap feels easy to use for daily shop work, especially for estimates, invoices, tickets, and customer communication. Small repair shop teams often find the layout intuitive and appreciate having everything in one system, though some advanced tools, reporting options, and early setup steps can take time and training to learn. Answer based on 149 reviews ## Who uses AutoLeap? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Supportive and attentive onboarding team 97% positive reviews out of 68 Most reviewers describe the team as attentive, helpful, and dedicated to ensuring a smooth onboarding process. High and sometimes unclear pricing 38% negative reviews out of 52 Some users report pricing is higher than alternatives, with concerns about transparency and additional ongoing costs. Adam S. Owner, 2 - 10 employees. "They are a money grab contact software and will put the carrot out in front of you." Responsive and knowledgeable support staff 100% positive reviews out of 53 Most reviewers find staff consistently responsive, knowledgeable, and proactive in addressing questions and implementation needs. Ashden M. Owner, 2 - 10 employees. "Very helpful support staff, and advanced tracking on RO's." Intuitive and accessible user interface 97% positive reviews out of 37 Most users comment the user interface is easy to navigate, modern, and accessible for all experience levels. ## Features AI summary Based on 2,433 Auto Repair reviews Capterra reviewers point to these as the top features buyers look for in auto repair software: - **Billing & Invoicing** (**56%** of reviewers rated this feature as critical) - **Quotes/Estimates** (**53%**) - **Work Order Management** (**48%**) AutoLeap supports all three of the features reviewers rank highest: **Billing & Invoicing**, **Quotes/Estimates**, and **Work Order Management**. Together, these capabilities help auto repair shops create accurate estimates, track jobs from intake through completion, and manage customer billing more efficiently, allowing teams to keep work moving and get paid faster. Quotes/Estimates 4.8 (519) 54.34% of 519 reviewers that rated this feature as important or highly important You can rapidly build and send detailed, professional estimates with integrated parts and labor data, supporting customer approvals by text or email. Reviewers appreciate the speed, clarity, and attachments, though some find initial setup confusing and want broader labor guide coverage. Work Order Management 4.8 (470) 50.00% of 470 reviewers that rated this feature as important or highly important This aspect helps you visually organize, track, and prioritize jobs from estimate to payment with customizable boards and easy status updates. Some reviewers find it keeps teams coordinated and processes efficient, but a few want more technician permissions and better scheduling visibility. Labor Rates 4.8 (337) 47.48% of 337 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians VIN Lookup 4.8 (364) 47.80% of 364 reviewers that rated this feature as important or highly important With this capability, you can instantly retrieve accurate vehicle details using VIN or license plate, streamlining parts ordering and reducing errors. Reviewers appreciate the time savings, accuracy, and integration with Carfax and Motor, though some mention minor setup challenges after switching platforms. Service History 4.8 (364) 45.33% of 364 reviewers that rated this feature as important or highly important It gives you quick access to complete service records, helping you verify past work, track warranties, and personalize customer service. Reviewers indicate it’s valuable for repeat business and warranty tracking, but some wish for better integration with previous systems and easier navigation. Billing & Invoicing 4.8 (543) 58.20% of 543 reviewers that rated this feature as important or highly important AutoLeap offers a fast, organized way to create, send, and track invoices via text or email, supporting online payments and QuickBooks integration. Users think invoicing is efficient and convenient, though some want easier discount application and improved print options. AutoLeap 57 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: AutoLeap offers a fast, organized way to create, send, and track invoices via text or email, supporting online payments and QuickBooks integration. Users think invoicing is efficient and convenient, though some want easier discount application and improved print options. - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Employee Time Clock: Tracks the time an employee has worked - Estimating: Estimate expected cost based on various factors before a project begins - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Labor Rates: Track, manage, and standardize customer rates for services performed by technicians - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Management: Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding - Multi-Location: Manage and support multiple locations - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parts Management: Track parts inventory levels and manage re-stocking - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Prioritization: Arrange tasks based on the level of priority or urgency - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Purchase Order Management: Create, send, and track purchase orders and their statuses - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: You can rapidly build and send detailed, professional estimates with integrated parts and labor data, supporting customer approvals by text or email. Reviewers appreciate the speed, clarity, and attachments, though some find initial setup confusing and want broader labor guide coverage. - Records Management: Ability to record, store, update, and retrieve information - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: It gives you quick access to complete service records, helping you verify past work, track warranties, and personalize customer service. Reviewers indicate it’s valuable for repeat business and warranty tracking, but some wish for better integration with previous systems and easier navigation. - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Information: Allows fleets and service businesses to track information about their vehicles. - Vehicle Tracking: Real-time vehicle tracking for monitoring location, route, speed, etc. - VIN Lookup: With this capability, you can instantly retrieve accurate vehicle details using VIN or license plate, streamlining parts ordering and reducing errors. Reviewers appreciate the time savings, accuracy, and integration with Carfax and Motor, though some mention minor setup challenges after switching platforms. - Work Order Management: This aspect helps you visually organize, track, and prioritize jobs from estimate to payment with customizable boards and easy status updates. Some reviewers find it keeps teams coordinated and processes efficient, but a few want more technician permissions and better scheduling visibility. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (744) 4.8 Based on 744 reviews ## Pricing Value for money 4.7 (689) [View pricing plan details](https://www.capterra.com/p/216500/Autoleap/pricing/) Essentials $179.00 Flat Rate,Per Month It includes: - Customizable Work Board - Unlimited ROs - CARFAX Integration - Canned Jobs - Verified eSignatures - Integrated Parts Ordering - Standard Digital Vehicle Inspections Pro $309.00 Flat Rate,Per Month It includes: - Magic Parts Lookup - Two-Way Texting - Inventory & Vendor Management - Tire Storage - Technician App - Time & Job Clocks - Employee Performance Reports - QBO Integration - Labor Guides & Fluid Specs - Maintenance Schedules - Diagrams & Procedures Elite $409.00 Flat Rate,Per Month It includes: - Next-Gen Digital Vehicle Inspections - Certified Inspections - Canned Conditions - Auto-Generated Tech Notes - Integrated Google Reviews - Real-Time Shop Dashboard Enterprise Custom Quote Available. It includes: - Enterprise Reporting Across Locations - Custom Feature Builds - Custom Reporting - ERP Integrations - Central Controls & Permissions - Connect up to 10,000 Locations - Quarterly Business Reviews - Dedicated Support - Dedicated Account Manager Value for money 4.7 (689) 4.7 Based on 689 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ PartsTech](https://www.capterra.com/p/231766/PartsTech/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ RepairLink](https://www.capterra.com/p/228901/RepairLink/)[ Worldpay for Platforms](https://www.capterra.com/p/196991/Payrix/)[ Nexpart Distribution Management](https://www.capterra.com/p/77054/Nexpart-Distribution-Management/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (714) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (714) 4.9 Based on 714 reviews ## User reviews Overall rating 4.8 Based on 744 reviews Filter by rating 5(665) 4(58) 3(9) 2(4) 1(8) Mentioned topic Sorted by most recent SF Sam F. Chief Technology Officer Information Technology and Services ### "Autoleap works well and completes its tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 20, 2026 It's nice to not have a stack of dirty papers all over the shop anymore. We can view the Tech Job Board. Customers still seem to be confused about the prices shown on the estimate anyway therefore, I will continue to explain them. Pros I like how the approval messaging will send emails/texts rather than making me make calls. The repair orders and parts ordering features are both located within the same system and that has made a huge difference from where they were spread around the shop. Cons When they do push updates it sometimes messes with something mid-tuesday. I do not enjoy the accounting piece of the software because you have to personally verify if a customer qualifies for AR before sending the invoice to them which makes absolutely no sense since about every single customer pays. It takes too long to complete. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AP Alissa P. agent Automotive ### "Great all-in-one shop system with a few hiccups still worth it" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2026 Overall, it’s been a positive experience. AutoLeap has helped streamline operations and made day-to-day management easier. It’s not perfect, but it’s a solid system that does what it’s supposed to do and continues to improve over time Pros AutoLeap does a really good job of keeping everything in one place—estimates, invoices, and customer info are all easy to manage. The estimates look clean and professional, and the workflow from estimate to invoice is smooth. It helps cut down on paperwork and keeps the shop more organized overall. Cons There are occasional bugs and slowdowns, especially when things get busy. The mobile version could be better and doesn’t always have the same functionality as desktop. Customer support can also be a little inconsistent depending on the issue. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shawn G. Director Automotive ### "Look Good, but looks are only skin deep - Autoleap doesn't perform" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 5, 2026 I was sucked in by how good the software looked, and the promise of all these excellent features - many of which were not even available when we opened our account despite them being demonstrated during the demo. We had to sit on wait lists for the features, then they did not work as promised. The most egregious part of all this is that Autoleap locks you into annual agreements with 60 day notice periods, so by the time you realize the software doesn't perform as promised you're locked in and cannot get out. And if you miss your 60 day notice period they will not help you out despite the fact their software doesn't work as promised, and you are no longer using it. As shop owners we shouldn't be signing term contracts with software providers that have no responsibility to function as promised, can change the feature set and functionality, or just not work over time with no recourse. If the software fails to function as promised - such as our case, you still have to pay out the contract. We should probably get a lawyer involved. Save yourself the headache and find other software. AutoLeap has great marketing, and the demos look great, but in practice the software just does not deliver. We are making much more now that we switched away from the software. The bump in profitability has definitely more than covered their monthly subscription that I'm still paying despite not using the software. Pros The integrated nature of the software, and unified customer communication, along with the feature list. Cons Features are 80% baked. They look good, but don't work in practice. Integrated parts ordering looks great, but it doesn't work well. Someone defers a job, you lose all your parts. If you have some parts authorized, but not all, you have to remove the unauthorized parts to complete the order, or you have to leave the software to order manually. It sounds great, it looks great, but honestly it just doesn't work. The implementation of the features is pretty terrible compared to competitors. The most basic reporting has too many variances - you can open 3 labour reports for the same period and all have different values for not only hours, but dollars billed. How are you supposed to run a business if you cannot trust the numbers in the system. I had to create manual process to work around this. They even acknowledged the issue and were sending me data in excel for me to use because the reports were not correct. Then suddenly they stopped sending the monthly reports - but the issue was never fixed. They implement a new inspection system, but they force you to use their DVI inspections, and they are awful. They Brake Inspection" had more inspection items then a "Comprehensive Inspection" and there is no way for us to amend it. You can quote something out, then it suddenly disappears, with line items disappearing from work orders. Most frustratingly, technicians were occasionally unable to complete inspections, and we had to open new work orders to do the same thing over again. Now you have to transfer all the line items of the work order, parts ordered, and the customer approval stays with the old work order. We were able to eliminate two advisors in our 7-bay shop by switching away from Autoleap through increased efficiencies with our new provider, and now the shop is running much more efficiently. Autoleap is trying to force you to run your shop to fit their software. I want software that operates around my shop. You cannot run your shop at a high level of efficiency with this software. Maybe 65-70% tech efficiency, and you must overstaff the advisors to make it work. Autoleap does not have any technician efficiency tools/ information available. There is no summary of the hours booked in the calendar by day, so you know how much work you have booked for each day. And the work around requires using the calendar by technician, but the length of the calendar appointments default to 1 hour. The advisor has to make it the right length for each appointment, not based on hours estimated, then we have to revise the appointment as work is authorized. I'm sure they will introduce new features to address these gaps in the software, I'm also 100% certain that the new features won't work properly. The people who have developed the software have never worked in a high performing shop. I think the people who like this software are the ones coming from legacy software in small shops, and don't realize that better software exists. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) We had an issue with shopmonkey software going down, and the feature set of Autoleap wooed us. We didn't realize the features in the demo weren't available when se started using the software, and that they don't work reliably. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) [Protractor](https://www.capterra.com/p/18043/Protractor-NET/) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reasons for choosing AutoLeap It was a Canadian company that offered what appeared to be an excellent feature set. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. WJ Wyatt J. Owner Automotive ### "Ok system if you’re only a small shop that doesn’t plan to grow. " 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 December 21, 2025 Initial setup was a bit forceful. They charge you a set up fee even if you were under the annual contract and would refund it if you took their training courses that were group classes with other shops. First I’ve experienced this from any software. Also no ability to bulk import parts on our own made it a huge pain to upload our large library of products and maintain accuracy of it. It’s ok for a small shop that can get away with only their integrations. But if you need more, this isn’t the one. Pros The UI was decent and is ok for a small shop. Their profitability by service view was a nice feature. Cons Lack of scalability. System has no ability for API integration like others which limits how much you can scale with their system. They had zero interest in figuring out a solution and simply told us you’ll have to look elsewhere, while saying we are locked into an auto renewed contract. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CR Camila R. Owner Automotive ### "After using it for a year..." 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 October 30, 2025 Pros It is still a well designed software, integrates with part ordering websites nicely. The accounting side is good Cons Customer service is slow, their contract has fine prints that they don't tell you about on their presentation, are not up to FL invoices standards Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB James B. Owner Automotive ### "STAY AWAY!!!!" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 30, 2025 Overall they were great at first, but I should have been suspect when they asked me to leave reviews before trying the program. This is a company that is a predator. Pros Don't trust a company that ask you to leave reviews before trying the program, don't trust a company that has you sign a 1 year contract before using a program. You wouldn't buy a car without test driving. Stay away from this predatory company. Cons I stopped using when the integration of parts ordering and paper work did not fit my needs, but that is not why I give Autoleap 1 star- I give them one star (would be negative stars if available) because I was lied to by the sales person. During the on boarding I was a little concerned about the 1 year contract obligation, and was advised "If we can't get thing working smooth for you we will cancel the contract." After working with Autoleap trying to get the program to work with my shop, which I tried working with them multiple times to get the kinks worked out. I advised them it wasn't working out for my needs. I was then advised that "sorry, we honor our contracts." There was no help, no "sorry we couldn't work out" nothing that was supportive. Basically Autoleap felt and acted like they are the end all be all of auto repair management systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TT Thomas T. President Automotive ### "Auto Leap on boarding" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 12, 2025 Very Good, my onboarding team took the time to help me get comfortable and teach me the navigation and inner workings. Pros it's a complete system, no going back and forth between different systems. It's an all in one solution. Cons It took longer to set up and onboard than I was expecting. It took some time to learn the navigation of the software. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reasons for choosing AutoLeap Ease of integration and it is an all in one system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT Jennifer T. Office Manager Automotive ### "Great for multiple locations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 5, 2025 Pros Ability to communicate with customers by text or email. Easy to use and cloud based environment. Ability to manage more than one location Cons Setup can be a bit tome consuming if you are not uploading any information form a previous customer management system. Alternatives considered [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/) Reasons for choosing AutoLeap Ability to manage multiple locations as we are expanding Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Justin J. Owner Automotive ### "ZERO star if possible" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 7, 2025 Horrible would be being nice. They have their own agenda and do NOT care if you loose money. Pros I like the workboard. It is customizable to some degree but could use a lot more. Scheduler is good but again could use more customizable options Cons Everything changes all of the time. Updates every month cause bugs or as they say is a fix for something else and creates a problem. I have lost an extreme amount of money to so called "glitches" in the system. Estimates and invoices are live so if you accidentally change something to a customer advantage while they are viewing it that can really cost a lot of money. I have had parts disappear from ROs and then they don't get paid for. It has so many glitches every day that I get sick of writing emails. I believe the hope you just eventually give up on asking them to fix things. It is usually months before a supposed solution gets resolved. I will be switching away as soon as my contract is up. They pressure you in the demo with a great deal to lock you into a contract. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Wanted cloud based so I could work on estimates remotely if needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2025 Thank you for taking the time to share your feedback We appreciate your honesty and would welcome the opportunity to speak with you directly and work through these concerns. Please let us know a convenient time to connect. We’d like to review your experience thoroughly and explore what we can do to make things right. Thank you again for your feedback. Regards, Team AutoLeap AS Adam S. Owner Automotive ### "I would not recommend using Autoleap" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 2, 2025 I have used Autoleap for 3 months, decided at 2 months (high stress from advisors and techs) that is was not right for our shop. The techs are very limited in abilities. They cannot log or see their flag hours. The techs can not access the shop calendar. When I asked Autoleap about this, they gave me a scenario where you set the tech up as an advisor. It was very complicated for the tech to jump back and forth to have access to something simple. The Invoices created a lot of questions that we never had 'What is this \_\_\_\_ ' many items on the invoice cannot be changed. Things as simple as Fonts or Bold in the title. The customer service is lacking as well, I sent multiple emails with concerns and problems with most answers being - 'not possible' or 'our team is working on that'. The Contract is vague and will lock you in. Do you research, Autoleap is not the best software for shop management. There are so many better options out there. They are a money grab contact software and will put the carrot out in front of you. I would not recommend using Autoleap. Pros Unfortunately, not very much. Customer service is poor the software seems to be written by people who do not understand the automotive industry or shop flow. Cons Invoices look messy and are not customizable as promised. The techs cannot view their flagged hours or the work calendar. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reasons for choosing AutoLeap Was promised they were able to do things that we needed - techs tracking hours, stop using google calendar for the techs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2025 Thank you for your honest feedback. We’re sorry to hear that AutoLeap didn’t meet your expectations and that it created added stress for your business. While we aimed to address your concerns thoroughly, we understand the solutions didn’t align with your shop’s needs, and we regret the experience fell short despite our efforts. We respect your perspective and thank you for taking the time to share it. Your feedback is invaluable as we continue working to improve the product and our support. Best Regards, Team AutoLeap. [View all Reviews](https://www.capterra.com/p/216500/Autoleap/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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