# Page 10 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is AutoLeap the right Auto Repair solution for you? Explore 742 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/216500/Autoleap/reviews

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AutoLeap

4.8 (742)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of AutoLeap

## Showing most helpful reviews

Showing 226-250 of 742 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TP

Teresa P.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "Loving AutoLeap!!"

July 25, 2021

5.0

I cannot believe all we were missing before making the switch. I do not ever want to go back!!

Pros

AutoLeap made converting from our old shop management program so easy. Their customer service is first rate! They respond rapidly to any questions or concerns we have. The ease of use makes learning a new system quick to understand and start using. They are constantly updating and improving the program. They are quick to listen to and implement our suggestions when feasible and, when they cannot, they have a team of engineers working behind the scenes to find a way to make it feasible for future updates. Using AutoLeap enables us to be more efficient in all aspects of our business - scheduling and reminders, digital inspections capable of taking photos and videos and attaching them to the inspections for customers to review, building estimates, parts ordering, communicating with our customers, employee time tracking, invoicing, billing, shop and inventory management, and integration with QuickBooks Online. I highly recommend AutoLeap without hesitation!!

Cons

AutoLeap is a relatively new company so there are some growing pains as they learn more what the industry needs and expects from shop management programs. The repair manuals and guides are not quite up to speed yet (or at least what we were used to), but they are working hard to get it where it needs to be. Our only struggle with making the switch was we were not already using QuickBooks Online (QBO) - so our integration to that was very slow (NOT AN AUTOLEAP ISSUE - it was ours!). I strongly recommend making the switch to QBO FIRST before making the switch to AutoLeap.

Reason for choosing AutoLeap

Customer service, overall value for the money, expanded shop management capabilities and many other reasons (not enough space or time to list)

Review Source

LB

Lauren B.  
Service Advisor and owner  
Automotive  
Used the software for: Less than 6 months

### "Make the switch"

January 31, 2024

4.0

\[sensitive content hidden\] in implementation was phenomenal. She really helped us get up to speed, was available for all my questions, offered to host multiple meetings to ensure i was comfortable with the system before going live. Since going live with AutoLeap, We have seen an increase in customer communications, less missed appointments, and we can track tech efficiency with the time clock option. Overall, AutoLeap was a great move for my shop and we look forward to growing our shop with AutoLeap.

Pros

Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support.

Cons

Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1

Review Source

Response from AutoLeap

May 28, 2024

Hi Lauren, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us.

AG

Al G.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "\[sensitive content hidden\] is awesome!"

April 19, 2024

5.0

Honestly it was all great, smooth and easy to learn and use

Pros

\[sensitive content hidden\] and the rest of the team are awesome and made this so worth it and super easy

Cons

Nothing, everything was great and I have zero complaints

Switched from

[Tire Guru](https://www.capterra.com/p/159764/Tire-Guru/)

Ease of use with auto leap and the interface

Review Source

Response from AutoLeap

May 28, 2024

Hi Al, thank you for the wonderful feedback!

BP

Billy P.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Great product and people"

November 18, 2022

5.0

AutoLeap is a great shop management software. It is everything that I was looking for. The software is easy to use and holds multiple functions. The people I've dealt with learning the software are nice, friendly and patient. Big thank you to \[SENSITIVE CONTENT\].

Pros

This software allows me to book appointments, create estimates and invoices, order parts and keep track of my inventory. It is a great shop management software.

Cons

The only thing I dislike about it was that they were unable to transfer my customer history from my previous software. However, they can transfer from other software's. Maybe the one being used wasn't well known or didn't have those capabilities.

Review Source

RM

Ransom M.  
owner  
Automotive  
Used the software for: 1-2 years

### "Dont do it, you'll regret it"

September 28, 2023

1.0

Dishonesty. Was lied to during sales and implementations - promises were made, then we were ignored once we called them out on this. In the end, got stuck in a 12 month contract.Attempted to cancel 30 days before contract end date, needed data - was ignored for 2 months, then told they couldn't fulfill the data request. Now they are saying we are on the hook for another 12 month contract, and they refuse to refund the 2 months past contract date - despite it being their error. This is with written confirmation our contract would be cancelled on time to avoid another 12 month agreement. Autoleap does not take responsibility for its employees, what they commit to. If you do with them at all, get ALLL in email.

Pros

Overall, clean interface - easy to use.

Cons

Dishonesty. If you raise issues, they will simply ignore and avoid you. They take no responsibility for broken commitments.

Reason for choosing AutoLeap

initially the cost, however the software didnt perform well for our application. What was saved on subscription ended up costing more on using the software.A typical work order took 30-45 mins to complete because we had to enter everything manually. The solutions to rectify this were never provided, so each part and labor had to be created and added. So 20 workorders new work orders a week, basically 10-20 hours a week in data entry.

Review Source

AB

Aaron B.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Auto leap implementation review "

June 30, 2023

4.0

So far it has been really good. We hope as we move along, that we get faster and more familiar with the system. I understand that we present new challenges as we are mobile, I believe we are creating something that is going to grow and that you will grow with us.

Pros

The thing we liked the most was the amount of training we received. \[sensitive content hidden\] was with us step by step answering all our questions and sent videos for us to review in our spare time or needed a refresher.

Cons

Not being able to take payment quickly. We are a mobile company and holding the tablet and the customers card in one hand while typing the credit card information with the other hand has proven to be tricky. I wish we could take a picture of the card or have a card swiped product attached to the tablets. I also have trouble seeing the information on AutoLeap’s green lettering and background in the sun. We are in San Antonio TX, the weather has been over 100-104 degrees daily. There usually is no shade and makes it difficult to collect payment or make adjustments on Auto Leap . The sun glaring on the screen washes out the green color and makes it difficult to see it.

Switched from

[Setmore](https://www.capterra.com/p/122035/SetMore/)

We were using several different systems and were looking for something we could do all we needed to do in one system.

Review Source

AS

Anthony S.  
Service Writer  
Automotive  
Used the software for: Less than 6 months

### "One small step for the customer, One huge Leap for Small Business Service"

July 10, 2023

5.0

Autoleap has solved the organization of sales and service of customers/vehicles in my shop. Thier In-House team helped us implement the app to our workplace and its been a good transition after using Mitchell1 for years.

Pros

The Quality of Life features that the app has is amazing, not only does it have all the features I had with other applications, it can also be able to send estimates and approval over the phone or through email.

Cons

Some of the settings can be finicky and it doenst look like it can set up counter sales yet, but its a small gripe compared to the big positives of using AutoLeap.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Made the Switch due to the archaic UI and expensive implementations. (phone/email/sms) It was a servicable app but it was showing its age.

Review Source

MF

Michael F.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Wish I knew about Autoleap a lot sooner"

May 14, 2024

5.0

Pros

Time saving and will pay for itself each day

Cons

Would like to include transmission type with vehicle information

Review Source

Response from AutoLeap

May 28, 2024

Hi Michael, thanks for your wonderful review.

CG

Cierra G.  
Apprentice and Service Advisor  
Automotive  
Used the software for: Less than 6 months

### "Auto leap review "

April 25, 2024

5.0

Pros

I liked how easy auto leap is to use and how many different things you can do with one software

Cons

I can’t think of any cons at the moment

Review Source

Response from AutoLeap

May 28, 2024

Hi Cierra, thank you for your review.

Reed R.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Just made the leap"

October 26, 2023

5.0

We just implemented with AutoLeap and are less than one week into it and I've already had customers praise the new scheduling functionality and digital inspections. These were two key areas we were looking for improvement on and definitely found it with AutoLeap!

Pros

The reason we switched to AutoLeap is to take advantage of their fully integrated online appointment scheduling. Other applications on the market are not able to integrate into online scheduling which creates a slow and often negative customer experience. Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. We also leverage digital inspections and love it. Parts ordering has become much more efficient for my service advisors as they have an integrated ordering workbench that shows our integrated suppliers and who has availability without having to exit programs and enter three or more ordering portals. Such a more efficient process.

Cons

AutoLeap continues to improve functionality and the only area I feel that could improve somewhat on it's workbench is the marketing workbench. There are limited templates and options when creating a custom template.

Reason for choosing AutoLeap

Better value proposition and integrated features with Quickbooks Online and online scheduling.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Digital Inspection and integrated online customer scheduling features.

Review Source

BG

Becky G.  
Owner Business Manager  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap transition"

April 11, 2024

5.0

Pros

I am very pleased with the budget friendly pricing of AutoLeap

Cons

The only complaint I would have is how there is no taxes on customer credits

Switched from

[Kukui](https://www.capterra.com/p/164990/Kukui-All-in-One-Success-Platform/)[Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[AutoServe1](https://www.capterra.com/p/140878/AutoServe1/)

Pricing and the fact that I can do everything in 1 program I was paying for 3 before.

Review Source

Response from AutoLeap

May 28, 2024

Hi Becky, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us.

LC

LIsa C.  
Administrative Assistant/Invoicing  
Automotive  
Used the software for: 1-2 years

### "Great Program/Fast customer help "

August 26, 2021

5.0

Love that when I have a question or need help with the software all I have to do is hit the ? button, ask and the response time is quick. Always have an answer with an example to be helpful. They do not make you feel like you cannot ask a question or no question is too small.

Pros

The ease of use and learning the software.

Cons

There are a couple of reports that would be helpful to our business that are not available at this time. However, the team is working on a solution for us!

Review Source

Response from AutoLeap

January 17, 2024

Hi Lisa, thanks for such a fantastic review.

MS

Matthew S.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "Best Automotive Repair Center Software"

February 17, 2024

4.0

Overall, I am very satisfied with my experience. Our onboarding person was amazing, and their live chat support is responsive and helpful. Despite the lack of some features on our wishlist, we have found the software essential to the success of our business.

Pros

The best part about AutoLeap is getting all the features you need to run your shop effectively and efficiently. Their all-in-one approach gives you functionality and features through almost all of the customer lifecycle.

Cons

Lack of API integration: This is important because AutoLeap is NOT a customer acquisition software; it is for shop operations, and it should focus on that. Having an API would allow for integration with other purpose-built marketing platforms for that use case. Lack of bring your own number or voice integration: The SMS texting feature built into AutoLeap is handy, but it creates a customer experience issue as there are no voice integration options. If someone calls the number, they get a generic "not in service" announcement. It would be of use to at least allow for forwarding of those calls to your shop's number.

Alternatives considered

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)

Reason for choosing AutoLeap

We felt the feature set in AutoLeap was more complete and mature.

Review Source

Response from AutoLeap

May 28, 2024

Hi Matthew, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us.

JL

Jason L.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "I have the best tools for the garage, and now the office too!"

February 13, 2021

5.0

You have to spend money to make money. I can't quantify the positive R.O.I. but with how Autoleap has increase the number of Google reviews and ratings, and with that, driving new customers to us virtually on a daily basis. The time savings from daily administrative work can now be spent doing what I love, which is in the shop working on cars! I can't give an exact number but Autoleap definately pays for itself and then some. Autoleap shows you the overall health of the shop from a daily, to annually period, or whatever timeframe you wish to see. With that knowledge you can make adjustments to your labour or parts margins to always keep you in the green. The way I see it, my Snap-On dealer comes to my shop once a week and I got no problem dropping a hundred or two to get the latest and greatest tools everytime. I buy these tools to make life easier and to upgrade the types of jobs I can do, all for the ability make more money. Here I am in 2021, still with pen and paper in the office. It was time to take the same shop mentality and apply it to the business side.

Pros

Simple, intuitive, and easy to use. The customer service is the best I've had, ever! The workflow starting from booking an appointment, building an estimate, approval, right up to payment is so easy and precise. With all the great features there is 100% transparency with the customer and they're kept in the loop with email/text reminders, digital inspections with picture and videos, and digital estimates ready for one click approvals, all in real-time. There is no more miscommunications. One thing money can't buy is time but Autoleap can certainly save you a whole lot. I went from spending 30 mins down to 5 mins building a complex estimate because Autoleap has MOTOR labour guides, canned services, Carfax, online parts look up and ordering integration. Autoleap has taken organizing customer and the shop from a constant chore to a simple task.

Cons

It's a new software and some useful features I would like are still under development. Ask me again in a few months and this section will be blank.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Wanted an automotive focused shop management system that was modern and fluid to adapt to an ever changing market.

Review Source

Response from AutoLeap

January 17, 2024

Hi Jason, thanks for the glowing review. We’re thrilled to hear about your experience with us.

AR

Abraham R.  
OWNER  
Automotive  
Used the software for: Less than 6 months

### "exactly what will fit me and make my job more convenient "

February 25, 2023

5.0

Overall i had a EXCELLENT experience working with \[sensitive content hidden\].

Pros

There are many features that i love .primarily the ability to send pictures and videos , the biggest one for me as a small business is it gives me the freedom to bill customers directly and also communicate with them through the platform

Cons

for a small business it is difficult to make time and learn the new platform and for someone like myself i would prefer some one on one help even if it is 10 -30 minutes .reason being is for a small shop it can be difficult to set time when running a shop , but luckily we were not so busy and i had the opportunity the set time . but i guess it can fall more on me to set time , however having access to someone on the fly for atleast 5 or 10 minutes is a plus and not have to wait to schedule a time because we are working live and may run into some issues which can result in needed assistance at that moment , so primarily having access to someone on demand can make it feel more confident moving forward knowing someone is on your side and available .

Switched from

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

I seen the convenience that this platformed offers

Review Source

Response from AutoLeap

January 17, 2024

Hi Abraham, thanks for such a fantastic review.

EN

Eric N.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "The SINGLE BEST investment for your shop. Just stop looking and take the Leap (see what I did there)"

December 16, 2022

5.0

UNREAL SERVICE LEVELS...literally the best I have ever experienced in 20+ years. Makes the entire transition painless - even fun to make me rethink how I approach things to improve!

Pros

Unlimited customizations. Taylor this to do WHATEVER you want it to do. Incredible integration

Cons

VERY LITTLE. I want to see TIP functionality on the integrated payment (Payrix) system on invoices (waiting on Payrix, not AutoLeap per se). The web-based format IS amazing, but would like an ability to nest portions on-site for times when internet is down.

Reason for choosing AutoLeap

SERVICE. Ability

Review Source

AA

Amy A.  
Executive Assistant  
Automotive  
Used the software for: Less than 6 months

### "Easy to use and great support team"

August 24, 2023

5.0

Great for automotive businesses with find correct year make and models of vehicles and putting in the work done on them. Great for separating work orders, invoices, and paid tickets.

Pros

The support team who always is available via phone or email and respond promptly. The software is easy to use and not complex.

Cons

The price is a little bit higher than we would like to pay for our business.

Review Source

Stephen M. R.  
Owner  
Automotive  
Used the software for: 6-12 months

### "AutoLeap is the BEST"

December 20, 2021

5.0

Autoleap has been the best decision that I have made for my shop. I wish I would have switched years ago.

Pros

Autoleap has helped me save time ordering parts, I can now search multiple suppliers at once. Communication between myself and my customers has drastically improved. I can now message for approvals and not interrupt my customers while they are at work. The entire process has been made a lot easier and more efficient.

Cons

If anything this software has so much flexibility, it's up to the user to determine how they want to complete a tasks. The implementation team is always available to support and answer any questions. I've never received this level of service from a team!

Reason for choosing AutoLeap

I wanted additional flexibility and the better communication with customers.

Review Source

Response from AutoLeap

January 17, 2024

Hi Stephen, thanks for sharing your feedback. We’re happy to hear about your positive experience with us.

AM

Amanda M.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "New Shop Startup"

April 18, 2023

5.0

Our overall experience with AutoLeap has been a learning and postivie experience. Once you learn the system then it is fairly simple to use.

Pros

Once you learn and get the hang of Auto Leap then it makes the daily tasks of the shop easier. From getting quotes to customers to accepting payments. We also use the motor information daily to get the details for oil changes and parts ordering.

Cons

The customer support in the very beginning was very strong but then we ran into a few things that we couldn't figure out unless we spoke to someone. It would take a day or so to get an answer from someone. With a little improvement to the time it takes to get to customer support or offering videos online where we can train ourselves then this product would be a 10 all the way around.

Reason for choosing AutoLeap

The price point for our startup business was the main reason.

Review Source

LS

Lucie S.  
Clerk and Service Writer  
Automotive  
Used the software for: Less than 6 months

### "Autoleap Review"

November 21, 2023

4.0

Overall my experience has been mostly positive. They definitely have some bugs that need to be worked out and updates the need to be released. The support/help chat is a great feature though there most common response is we don’t have a fix yet but we will alert the team. The program is great for the technicians love the checklist feature along with being able to follow the tech’s progress but requires extra work from the service writers when writing service.

Pros

The organization of the stock is really helpful have tires and parts separate. Entering purchase orders is fast and usually works very well. With motor and AutoLeap we have access to very helpful vehicle history that wasn’t just done at our shop.

Cons

It seems to still have quite a few features and functions that need more updates. Finding out the function or feature I need isn’t working properly well trying to complete something is my least favourite part but understandable for any software.

Review Source

Response from AutoLeap

March 19, 2024

Thank you for sharing your experience with AutoLeap! We're glad to hear that you find the software helpful. We appreciate your feedback regarding features that may need updates, and we're continuously working to improve our platform.

CB

Caroline B.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "York Automotive"

March 10, 2023

4.0

Julia has been absolutely fantastic. There are a lot of things that are going to be a learning curve, and some things that make life a little more difficult. But, overall, its going to work out just fine.

Pros

I like the options and opportunity it has for us to use more technology and integrate everything into one, even though we wont utilize that, it is a good potential for us.

Cons

We always print everything for our customers and there are quite a few steps for printing things on AL, and the print format is extremely small and hard to read. We have a lot of older customers, many with flip phones. AL should have opportunity for us still to do everything on paper, not just encourage only online.

Reason for choosing AutoLeap

We had no choice.

Review Source

MJ

MELISSA J.  
Financial Officer  
Automotive  
Used the software for: Less than 6 months

### "New AutoLeap Customer"

March 4, 2024

5.0

Pros

It was easy to setup. \[sensitive content hidden\] was great working with the onboarding. She was very helpful and available when questions would arrive. The help feature has been helpful as well. Also, I liked the workflow aspect of it. You can see where your repair orders are as they are worked in the shop from estimate to payment. You are able to see the weekly picture of your business.

Cons

Motor does not have everything that it was led to believe it had. It would be nice if AutoLeap had other options than Motor and Mitchell.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

The system not being cloud base plus not having a good workflow or reporting system.

Review Source

Response from AutoLeap

March 19, 2024

Hi Melissa, thank you for your positive feedback!

JE

Josh E.  
Service advisor  
Automotive  
Used the software for: Less than 6 months

### "Worth the switch"

September 20, 2023

5.0

To be able to have all the key features in one platform are great.

Pros

The tech app is very user friendly and beneficial to our company.

Cons

The estimating and scheduling are the toughest obstacles I've found. I am still use to the user friendly version of my old software.

Switched from

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)

We had to have additional services to due the same things Auto Leap offers

Review Source

KM

Kari M.  
Owner - Administrator  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap is easy"

November 30, 2023

5.0

Customer service has been great and the program overall is great so far

Pros

Cloud based, easy to use, easy to learn, functionality

Cons

Parts ordering is a few more steps than I'm used to so I have to get used to that

Alternatives considered

[Shop4D](https://www.capterra.com/p/135554/Shop4D/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Switched from

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)

Wanted something cloud based and with a little more built in functionality

Review Source

JB

Jorge B.  
General Manager  
Automotive  
Used the software for: Less than 6 months

### "Just Amazing, makes my shop run Smoothly! "

April 22, 2024

5.0

Extremely happy, still learning on how to use it, but so happy for the big upgrade in my shop

Pros

Website friendly Interface, reliability

Cons

Only having 1 email as the primary for the customer/fleet sending process

Review Source

Response from AutoLeap

May 28, 2024

Hi Jorge, thank you for the wonderful feedback.