# Page 11 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 11 - Is AutoLeap the right Auto Repair solution for you? Explore 744 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216500/Autoleap/reviews --- AutoLeap 4.8 (744) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 22nd, 2026 # Page 11 - Reviews of AutoLeap ## Showing most helpful reviews Showing 251-275 of 744 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BE Barry E. Owner Automotive Used the software for: Less than 6 months ### "Review by a guy who used another program for 30 yrs. Learned this program in a matter of days" April 6, 2023 5.0 Extremely positive Pros The support / training team was not only excellent, but very accessible. \[sensitive content hidden\] was only a text or a phone call away. I graduated today and will now have \[sensitive content hidden\] as my mentor. after dealing with \[sensitive content hidden\] , I believe he will be as wonderful as \[sensitive content hidden\] is. Cons Not many cons integration with my old software was great, all data transitioned easily. The only concern I had was backup. They informed i would be able to have a local backup of my data. Reason for choosing AutoLeap They were able to bring over all my data Review Source Response from AutoLeap January 12, 2024 Hi Barry, thanks for sharing your feedback. We’re happy to hear about your positive experience with us. CW Carl W. Owner Automotive Used the software for: Less than 6 months ### "Do not purchase if you are a small shop!" March 1, 2023 1.0 Hello, I am the owner of a small shop in Elko MN, I chose to use in an effort to help manage and track my customers and inventory. I was told \[sensitive content hidden\] Auto Parts would be available to me and I would have full integration with there parts ordering through AutoLeap. Since day 1, two months ago, I have not been able to use this feature. They tell me its a third party issue they are not responsible for and will not refund my money. I am told my commitment to them is very important!! I guess there commitment to there customer is far less important. I was also told Motors repair guide was apart of my purchase as well, Motors works on 25% of the cars and when asked about it, I was told "change the year of the car, and it might work" and also told I should just get another repair guide software because they all have "holes" and every shop has multiple guides. They have my money, and I have part of a software program. They do not deliver what they promise, maybe If I was a bigger shop, but I am not!! Don't put yourself through the stress pencil and paper is easier Pros I do not have Many pros at all do to lack of operation. Cons does not provide services they promise before purchase. I am a small shop and not important enough for Autolead to correct there failures. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing AutoLeap Was told they had all the same functionality as the good companies but the customer service and support for the smaller shops like mine. THEY DO NOT Review Source AF Angel F. President Automotive Used the software for: Less than 6 months ### "Excellent customer support" December 18, 2023 5.0 Excellent from the initial sales pitch to the training and implementation all went very well and the transition has been almost seamless for us. Pros The implementation and fixing of issues when switching databases was exceptional. We would have issues and they would be dealt with accordingly. I would like more self help but the team worked great, fast and efficiently. Cons Inventory look up and inputting is a little spotty but still there. POS payment portal would only work through the program and we cant do individual transactions through the terminal so you will need a separate POS or terminal if you have other profit centers Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) Lack of support from RO writer, system unchanged for almost 10 years Review Source LS Lucas S. President, Owner Automotive Used the software for: Less than 6 months ### "Amazing! Customer Service is what makes this so great!" December 15, 2023 5.0 It has been amazing. We are going from all paper documents and invoicing to all digital. Pros THe fact that we had live trainings with some like "\[sensitive content hidden\]" who made us feel like he really cared about the success of our business. Cons The only thing I wish we had is giving our techs a little more permissions. Review Source CL Cody L. Owner / Lead Technician Automotive Used the software for: Less than 6 months ### "Really good shop management software, easily pays for itself." January 6, 2023 5.0 Very positive, extremely easy to use. Pros Speeds up work orders and appointments massively. Cons Parts and labor rates have to be defined in the system so it is a bit slow putting in new parts or labor. For instance, some labor rates and parts are only used on specific vehicles and I would like to see an option to just enter the name and rates instead of going through the process of adding it as a canned part or labor. Review Source CP Celina P. Business Owner Automotive Used the software for: Less than 6 months ### "Overall Review" November 21, 2023 5.0 Overall, its just been a life saver. Love the fact that it takes away all the extra steps i used to have to take to get the job done. Pros Everything i need is easier to find and right at my finger tips, i dont have to figure out which report im looking for, its self-explanatory. Cons The cost is a bit high, but is resonable considering what all you can do with it. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Mitchell1 seems out dated. Prodemand is great but finding reports that i needed as a business owner was just to time consuming. Review Source CB Clayton B. GM Automotive Used the software for: Less than 6 months ### "Time saving money maker." September 27, 2023 5.0 Five stars. Great support and seamless transition. Pros Having this SMS is like hiring an extra staff member. The ability to estimate clearly and accurately is great. I love the option to message customers there DVI and estimates. I save on average a total of 20-30 minutes per RO! Cons I couldn't think of a single thing. Its pretty awesome Reason for choosing AutoLeap Covered the remainder of my Alldata contract. Spent a little more time going over the product and didn't leave me hanging when I had questions. Switched from [ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/) Couldn't message, no DVI with 0 aftermarket bolt on options that integrate. Also reporting wasn't accurate, estimates took upwards of 20-30 minutes. Review Source Response from AutoLeap January 12, 2024 Hi Clayton, we're glad you had a good experience with AutoLeap! GM Gordon M. Owner Automotive Used the software for: I used a free trial ### "Finally a Automotive softwear company that works with you " November 16, 2022 5.0 Speed and ability to write estimates and incorporate parts into the estimate quickly Pros I practiced alot with the trial Software. ( Sandbox) and was able to get comfortable with going "Live". The personal help from my account adviser, (\[SENSITIVE CONTENT\] ) , has made this a great experience. I have not been too happy with my current Software Manage provider. They tell you to go to our" Self Serve" online help. Auto Leap has Actual people that you meet with online to teach you and Support is always a call away! Cons Have not used it enough yet to see what changes I may request in the future, Review Source Response from AutoLeap January 12, 2024 Hi Gordon, we're glad you had a good experience with AutoLeap! JG Jose G. President Automotive Used the software for: Less than 6 months ### "Canadian-friendly" April 2, 2024 5.0 Pros We ended up choosing vs other high-ranking management software options due to its friendlier usage in the Canadian market. Others offered many features that were either not available or not quite compatible for Canada. Customer service is top-notch, and made us feel comfortable with the system from the very beginning. Cons It's a bit more difficult to learn to use it compared to other systems that we've tried. But customer service is very helpful to address our concerns. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[LANKAR](https://www.capterra.com/p/129793/LANKAR-PRO/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Switched from [LANKAR](https://www.capterra.com/p/129793/LANKAR-PRO/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Range of helpful features that save administration/management time, and its better compatibility with the Canadian market. Review Source Response from AutoLeap May 28, 2024 Hi Jose, thank you for the wonderful feedback! We're glad you found AutoLeap helpful. Thank you for choosing us. AF Arisleydy F. Secretary Automotive Used the software for: Less than 6 months ### "Autoleap is 5 start" June 5, 2024 5.0 My experience with has been 5 start I had a great person helping me to learn everything I need it. Cicilia is amazing at what she does Pros I like how I can order part and do everything in the same place. Cons I don't have anything that I don't like. Review Source Response from AutoLeap July 1, 2024 Hi there, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap. SK Syed K. Owner Automotive Used the software for: Less than 6 months ### "I didn't realize what I was missing until I switched to AutoLeap!" March 26, 2021 5.0 I now have greater visibility into my shop. I'm able to know my exact sales and technician profitability at any given time. The support is best in class. I am very happy that I made the decision to bring and it's team onboard my business. Pros Customer service is above and beyond what I was experiencing with my previous shop management system. from the start took control of making sure that my transition was seamless and easy to accomplish. I really like the ease of use and I can tell they're building the software for the future growth of my business. They are really good at integrating vehicle info lookup and parts ordering from all major parts suppliers. The more I use the software the easier it is getting for me to run my shop. Cons The reality is I can't tell you of any cons with my experience. I have given my feedback regarding changes to help me semi-customize the software to my shop. To my surprise I started to see the changes almost immediately. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[AutoFluent](https://www.capterra.com/p/77240/AutoFluent/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing AutoLeap Ease of use, software design and customer service. Switched from [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) My reasons to switch are lack of customer service, one on one support during and after as started using the software. Very antiquated business data reporting and tracking. The Quickbooks integration created accounting errors that I had to pay my accountant extra money to fix! Review Source Response from AutoLeap January 17, 2024 Hi, thanks for the glowing review. We’re thrilled to hear about your experience with us. TI Tara I. Owner Automotive Used the software for: Less than 6 months ### "Best all in one" January 16, 2023 5.0 The best experience EVER. I hope they will continue to focus on the customers requests and making the immediate changes at each update. Friendliest attitudes and so patient on working with customers who are set in their ways of the old way. Pros We were using multiple software programs to do many features. It was taking up too much time. We wanted an all in one software to make our work flow more productive. has done exactly what we needed and more. The customer service is the absolute best I have EVER experienced. Their knowledge and the willingness to work with shop owners on their ideas and what makes ease of use is beyond expectations. Cons Nothing yet!!! We have only been using for a short while Reason for choosing AutoLeap Customer service Review Source Response from AutoLeap January 12, 2024 Hi Tara, thank you for your fantastic review! We're thrilled to hear that AutoLeap has streamlined your workflow. Our commitment to exceptional customer service and responsiveness to your needs is a top priority. rB richard B. user Automotive Used the software for: 1-2 years ### "honest review " November 15, 2021 5.0 overall i hav e to give it 100 for sure Pros I've tried many other software's although i am only 23 year old shop owner this software has by far been the best and there costumer service is great any questions they walk u thru it my favorite feature is the work board Cons the adding inventory defiantly takes a while but it defiantly worth it in the long run Review Source Response from AutoLeap January 17, 2024 Hi Richard, thanks for such a fantastic review. IM Ivan M. Owner Automotive Used the software for: Less than 6 months ### "Auto Leap Review" February 24, 2024 5.0 Pros Been using it for about 3 weeks now and once we got used to it, it was clear to see the advantages it gave us and how much time it could save us everyday on every work order and invoice. Cons Nothing bad to say yet honestly, we're still pretty new at it and further down the line maybe we'll encounter some limitations but all good for now. Review Source Response from AutoLeap May 28, 2024 Hi Ivan, thank you for the wonderful review. AP Alyson P. Office Manager Automotive Used the software for: Less than 6 months ### "Amazing software to run every aspect of your shop: parts, customers, techs, accounting and more" March 25, 2023 5.0 Wonderful product and great support! Easy to use, customers really like it and appreciate the technology and ease of use. Pros Digital estimates/invoices/authorizations and payments Cons Would like audible notifications for techs when new jobs are added, and for me when techs add notes to the RO in real time. Reason for choosing AutoLeap Responsiveness of sales rep, features offered, price Review Source Response from AutoLeap February 12, 2024 Thank you for your positive review! We're glad to hear that AutoLeap has helped streamline your shop operations and that your customers appreciate its ease of use. We'll take your feedback on notifications into consideration for future improvements. We're committed to providing excellent support and innovative solutions. Thank you for choosing AutoLeap! BP Benjamin P. Owner Automotive Used the software for: Less than 6 months ### "Time saving shop management software!!" March 18, 2022 5.0 Pros Creating estimates with is going to save me so much time compared to the other software I have been using for the past 2 years. I am a small business owner with just 2 people in the shop, so time savings is critical. It is easy to use. The Quickbooks integrations is also going to save me time after hours. No more manually typing RO's on a 2nd time after hours. Being able to send customer DVI's is also another great way to help communicate with customer's and show them what I am seeing with their vehicles. I did a lot of shopping around and decided to go with Autoleap because of the number of features and the price was excellent. The value is phenomenal. Any shops out there looking for a great shop management software, I recommend you try Autoleap! Cons I have no complaints about . The software is great, and the support staff have been extremely helpful getting me trained and ready to use this in my shop. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shopware](https://www.capterra.com/p/145605/Shopware/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing AutoLeap More features for less money. A lot better value and the support staff is extremely helpful! Review Source Response from AutoLeap January 12, 2024 Hi Benjamin, thanks for sharing your feedback. We’re glad to hear that AutoLeap is saving you time! NN Nichole N. Genreal Manager Automotive Used the software for: Less than 6 months ### "Great Product!" May 5, 2023 4.0 Great customer service!! Love the help chat right inside of . They check in with you daily. Felt supported through the whole process. Pros The advanced technology. All digital. Streamlined. I can do everything inside of one program instead of having 5 different ones! Cons Would like to see an overall percentage on the profit of each RO. The canned jobs didn't transfer over completely. Alternatives considered [Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) Reason for choosing AutoLeap We tried Protractor and it was worse than Mitchell. This program just appealed to us the most. Switched from [Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Felt like the program we were in was not keeping up with technology today. Too many steps to do simple tasks. Reports were terrible. Customer service was not great. Had to have like 5 programs to do everything we needed. Review Source AD Alex D. Auto Repair Shop Owner Automotive Used the software for: Less than 6 months ### "The software we needed!" February 14, 2024 5.0 Overall it’s a great product. I enjoy using it and I don’t see us switching anytime soon. Pros I can run my business efficiently! I love the support! Cons It’s missing a labor matrix like it’s competitors Alternatives considered [Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/) Reason for choosing AutoLeap They called me and showed me what they had to offer. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) had more to offer for the price. And AutoLeap is easier to use. Review Source Response from AutoLeap May 28, 2024 Hi Alex, thank you for the wonderful feedback! We're glad you found AutoLeap helpful. Thank you for choosing us. BM Brett M. ServiceManager Automotive Used the software for: Less than 6 months ### "Auto Leap " April 5, 2024 5.0 It has been a great experience working with Emma and the AL team so far. Pros The ease of ordering parts after creating an estimate is top notch. Cons Searchability with a high volume shop, however we are working on ways to improve this issue, with help from the Auto Leap team. Switched from [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Main reason for the change was to leap into the 21st cnetury. Ipads for techinicans instead of clock in tickets and tons of wasted paper is a huge reason for the switch. Review Source Response from AutoLeap May 28, 2024 Hi Brett, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us. EW Esveydi W. Bookkeeper / Service Writer Automotive Used the software for: 6-12 months ### "User-friendly System" July 20, 2021 5.0 Overall our business with is very good and the integration has been very easy in the company. Their customer service is excellent and they are willing to help however they can. They are constantly bringing out new features and listening to our suggestions. Pros The system is very easy to use. It does well in facilitating the way we make estimates now with everything in one place (labor, parts, etc.). I like that we are able to customize a lot things we weren't able to before. For example, we can arrange the work board to our liking, add canned services, etc. It is also very easy to schedule appointments and maintain communication with our customers. Our customers can also approve and defer work themselves through their devices. Cons Because this is a new system there is always improvements being done, which can also be considered a pro. At times there are some glitches where some changes are not saved. But other than that the team is very attentive and ready to fix any issues we may see. Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) The system would crash a lot and it did not have a lot of the features we wanted in one. Review Source Response from AutoLeap March 19, 2024 Thank you for sharing your experience with Auto Leap! We're thrilled to hear that you find the system easy to use and appreciate its comprehensive features. TS TONY S. Owner Automotive Used the software for: Less than 6 months ### "Shop Management Software" February 22, 2024 5.0 Pros Estimating and invoicing capabilities. Digital Video Inspection integrated with MOTOR estimating software. Technician app with time clock capability. Commission tracking for technicians and service advisors. QuickBooks integrations. Cons Automotive repair data from MOTOR not as great as ALLDATA or Mitchell. Although you can integrate a Mitchell Prodemand Account to your Account. Reason for choosing AutoLeap Simplicity.. having all the needed option for invoicing and estimating, DVI and tech app on one page. Review Source Response from AutoLeap May 28, 2024 Hi Tony, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us. VR Verified Reviewer GM Automotive Used the software for: Less than 6 months ### "Next Level Shop Managment" September 22, 2023 5.0 has instantly increased our revenue streams. Consumers really appreciate the transparency of communication and breakdown of invoicing AutoLeap provides to them seamlessly throughout the repair. The archaic methods of phone approvals for repair estimates are extinct in my shop thanks to AutoLeap. Pros has a smooth and intuitive UI that really makes training and implementation very simple. The feature laden platform is constantly being updated and you will be blown away by how fast the AutoLeap team works with you to develop new features that you may request. Cons I'm not a huge fan of Motor being the default internal repair guide. My techs didn't like it at all but we were able to purchase Mitchell and link it, though unfortunately at an extra cost. Review Source EH Emily H. Service Advisor Automotive Used the software for: Less than 6 months ### "Great new service" September 7, 2023 5.0 Pros Before we were using multiple platforms to meet our needs- one service for RO's, something else for invoicing, another system for customer communication. This is great to be able to have everything all in one platform that is easy to use. The implementation team was so helpful and made sure we were set up for success Cons With all new platforms there are just growing pains and getting used to the system. There are small changes I would prefer but the team is great about taking customer recommendations and implementing if it's something they see would benefit their customers. Review Source Response from AutoLeap January 12, 2024 Hi Emily, your feedback is truly appreciated! BP Brandon P. Owner/President Automotive Used the software for: Less than 6 months ### "Watching The Money Roll In!" June 22, 2023 5.0 Pros I really like the invoicing and estimate part of along with the appoval process. It's very easy to create an estimate and stay in contact with the customer using text or email. I really enjoy the approval/authorization process since you can text or email the customer the estimate and they can approve it right from there phone, so we no longer have to play phone tag or worry with customers not having a voice mailbox setup. AutoLeap has been very easy to get comfortable with and the integration with my business was very simple. AutoLeap was able to take all of my existing labor and parts from our Quickbooks account and have it setup and ready to go in the AutoLeap software. Cons The parts ordering feature is nice but is not very useful for my business since we deal with mostly high performance engines and our vendors are not connected with . Review Source LR Louis R. Mechanic Automotive Used the software for: Less than 6 months ### "Oneway automotive llc" June 4, 2023 5.0 It is the most reliable service for automotive businesses I really thk tht all mechanics shops should be using this system Pros We love everything about auto leap cause it’s simple and easy to use and it saves us time and money Cons Only thing I’m not use to is the parts area I use to calling the part houses and actually talking to a person and sometimes by me doing tht I get better prices on parts Review Source Response from AutoLeap January 12, 2024 Hi Louis, thanks for sharing your feedback. We’re happy to hear about your positive experience with us.