# Page 11 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is AutoLeap the right Auto Repair solution for you? Explore 742 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/216500/Autoleap/reviews

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AutoLeap

4.8 (742)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 11 - Reviews of AutoLeap

## Showing most helpful reviews

Showing 251-275 of 742 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MD

Michael D.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "New shop software"

July 10, 2023

5.0

I have solved with one software how to efficiently send quotes/estimates to clients as well as collect payments electronically. In addition, AutoLeap generates the Google Reviews automatically, which helps myself a lot not having to do this manually each time for each client.

Pros

The features, out of the variety of items our Team likes, that most stood out so far is the carmax and motor functionality to quickly estimate work and send for approval to clients; in addition to being able to track the investments client's are making in their vehicles with the CARMAX update tool.

Cons

The integration was a bit difficult for me to begin with, as I had used another software just recently and found results with it; however, after being guided by my onboarding associate, I quickly found the software very intuitive and easy to use.

Alternatives considered

[Mitchell WorkCenter](https://www.capterra.com/p/94051/Mitchell-WorkCenter/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)

Reason for choosing AutoLeap

The software was very easy to use, and I can communicate with 2-way messaging with clients amongst other things.

Switched from

[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

AutoLeap generates Google Reviews, and I can easily look at fluid capacities and images for repairs.

Review Source

Response from AutoLeap

January 17, 2024

Hi Michael, thanks for the glowing review. We’re thrilled to hear about your experience with us.

BP

Brain P.  
owner  
Automotive  
Used the software for: 6-12 months

### "owner"

August 18, 2023

5.0

It has been great to use and my customers all like the estimates and invoices.

Pros

Its very user friendly. I was able to learn the system very quickly.

Cons

I always wish it was cheaper but its very competative on pricing with everyone else.

Alternatives considered

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

Reason for choosing AutoLeap

I liked the fact that I could demo auto leap.

Review Source

VR

Verified Reviewer  
Receptionist  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap "

November 14, 2023

5.0

User friendly. Quick to learn. Great set up team from company as well as customer service which really made the biggest impact.

Pros

What is like most about AutoLeap is that everything we need is almost all on the same platform. The texting and email notifications have helped to improve our outreach regarding reviews & feedback.

Cons

It could have an easier way to access old invoices from customers.

Switched from

[Real-Time Labor Guide](https://www.capterra.com/p/118918/Real-Time-Labor-Guide/)

It wasn’t providing us with enough benefits to continue with them. We needed a more cohesive platform that has all the information we need in one place.

Review Source

JC

Jonathan C.  
owner  
Automotive  
Used the software for: Less than 6 months

### "Autoleap review"

February 14, 2023

4.0

As a small shop having the workboard has made it easier to manage all the cars that come into the shop. Being able to use my tablet to get customer's information and log it right away has also helped with the organization of the shop. Overall this is a very helpful tool to have as it almost feels like I have a secretary to organize and get that extra information of the clients / vehicles.

Pros

Sending invoices and estimates is really simple and makes getting an okay from customers so much easier. Being able to attach photos for the customer to see really helps in selling to customers that havent won your trust yet.

Cons

Making an actual estimate can get confusing at times. The guides are good when they have what you are looking for but they are missing a lot of content.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Being able to access information on the go due to the program being online. Also, the workboard is such a big help in being organized especially for someone who can't be in the office all day.

Review Source

AJS

Angel Jr S.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap leaps ahead!"

July 7, 2023

5.0

From the setup up to the inhouse training AutoLeap was able to help me.

Pros

The Customer Service, The Software it's all top knotch. They have taken shop management to the next level.

Cons

The price is pretty high for any program, but if you can overcome that fee you'll see a return on your investment. I'm glad I didnt let the entry price deter me from getting on board.

Review Source

AM

Avalon M.  
Mechanic/shop owner  
Automotive  
Used the software for: Less than 6 months

### "Great Modern Day Software"

June 14, 2021

5.0

Pros

This software has pulled my business into the 21st century. No more scribbling down people's phone numbers/car model on a piece of paper to be lost later. I can add the customer into the system, record their vehicle, book them an appointment and throw together an estimate all in a matter of minutes, which means I get back to turning wrenches sooner. Less time at the computer calling around for parts, getting prices and availability, means more time getting my customers vehicles finished and back on the road, and getting myself paid. This is a young, ambitious company determined to modernize the automotive repair world. In the short time I've had this software they have already addressed certain concerns and updated accordingly.

Cons

The biggest downside for me is the repair manual. I had hoped I'd be able to drop my current repair manual software and simply have one program for everything, but certain things are lacking such as being able to quickly pull up a vehicle specification, or certain diagrams/TSB's. I hope in the future this database continues to grow, however.

Review Source

FF

Francisco F.  
Owner/Mechanic  
Automotive  
Used the software for: 6-12 months

### "Best investment made for organising the business!"

March 1, 2021

5.0

The transition to AutoLeap was seamless and the training before we got on board was more in depth than I thought we would get. The Autoleap staff is professional and immediate to address any issues we encounter, and any feedback we provide is taken seriously and actioned quickly by their team.

Pros

Prior to Autoleap, we used Calendars to schedule appointments, Quickbooks for not only accounting but manage our clientele, and email for correspondence. Our system was inefficient, and overworked us outside of our operating hours. Autoleap is the best decision we've made for our office, staff and clients. I love the full transparency picture/video and audio feature, keep the clients informed and generate business, it’s a clear win win. Autoleap has integrated Quickbooks online, no more double entry (I do the book keeping as well) saved me hours every weekend from paperwork. There are too many pros to list but in short, it saves time, generates more business and organises your life, because let’s face it, our business is our life.

Cons

Autoleap doesn’t have a short coming, perhaps the features could be overwhelming to navigate at first but once you learn this tool like any other device in any industry, you won’t be able to live without it.

Alternatives considered

[QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)

Review Source

Response from AutoLeap

January 17, 2024

Hi Francisco, thanks so much for the detailed and positive feedback.

ZQ

Zachery Q.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Review - AutoLeap Experience"

December 8, 2023

5.0

Its getting better, Overall once we are fully up and running, the system will do what I need it to.

Pros

Being able to get all the customer information in - Pictures, videos, scans, etc.

Cons

All the clicks, and how long it takes to register a customer.

Alternatives considered

[ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

Reason for choosing AutoLeap

Autoleap gave both sides - admin and tech - others gave one or the other.

Switched from

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)

Wanted more than Freshbooks could offer, also wanted a marketing range that didn't need to be managed daily.

Review Source

Response from AutoLeap

February 12, 2024

Hi Zachery. Thank you for sharing your AutoLeap experience. We appreciate your feedback on the ease of inputting customer information and acknowledge your concerns about the registration process. We're here to support you as you continue using AutoLeap.

DH

Dusty H.  
owner  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap review"

January 15, 2024

5.0

Pretty happy with the whole process really. \[sensitive content hidden\] has helped and answered any question we have had.

Pros

The overall process, the integration of part vendors and labor

Cons

could be better with national fleet account

Alternatives considered

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)

Reason for choosing AutoLeap

It fit are needs the best and we decided to go with it

Switched from

[VAST Retail](https://www.capterra.com/p/10006535/VAST-Retail/)

Started my own business and Autoleap was the right choice for us.

Review Source

Response from AutoLeap

January 22, 2024

Hi Dusty, thanks so much for taking the time to leave us such a great review!

BL

Ben L.  
Service Adviser  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap Review"

January 15, 2024

5.0

My experience has been amazing. \[sensitive content hidden\] has answered every question with anything I have needed help with

Pros

The integration with part vendors. Making estimates quick and easy with right parts and labor.

Cons

Could be better with national account integration

Review Source

Response from AutoLeap

January 22, 2024

Hi Ben, thanks so much for the 5-star review!

DS

Doug S.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Accounting on Autoleap is horrible!!!!"

October 26, 2022

3.0

Bad. Wasted time and money for months and although they were helpful in fixing some issues, they have a long way to go to compare with the big boys in the market(Mitchell).

Pros

The text messaging and picture software works great!

Cons

There are way too many steps involved in every aspect of the system. It works well but does not save you any time. The accounting software is TERRIBLE!!! They make it impossible for you to even find out how much you did in sales for the day and forget about getting accurate numbers for sales tax and sales for the month. Impossible.

Switched from

[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)

I liked the idea of texting and pictures being sent to the customers.

Review Source

LS

Luis S.  
Business Owner  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap User Experience"

February 29, 2024

5.0

My overall experience has been great, at the technical level, it is far more superior than i expected when i decided to start the service, the customer service from the members that assisted me with this transition have been great. \[sensitive content hidden\] in particular went beyond my expectation in ensuring I learn the system efficiently and had a good experience from the beginning.

Pros

I love the interface that it provides the shop. It brings a level of professionalism that attracts new customers, and provides customer experience that makes them feel we are at the top of our industry, in particular, most of the shops around us , do not have these features and it has separated us and brought a the level I expected the service was going to provide in my shop.

Cons

I have not yet been experience any struggles that aren't considered normal as the interface is complex and requires to pass a high learning curve to take advantage of its full capabilities, the customer service support is very responsive and has given the solutions Ive needed when I came across issues using the product.

Review Source

Response from AutoLeap

May 28, 2024

Hi Luis, thank you for your review. We're glad you found AutoLeap helpful for your shop. Thank you for choosing us.

SL

Sebastian L.  
Gm  
Automotive  
Used the software for: 6-12 months

### "Worst experiance with any software compamy ever "

July 1, 2023

1.0

Horrible

Pros

Easy to use. But what a horrible experience using it

Cons

I picked this software option over many others because it lookee like it could do all the things we needed it to do. We we pay them we go through the setup process. And right from the very first vehicle I put in there it was pulling up wrong parts. Half of our fleet are the same type of vehicle. Needless to say i wasnt very impressed. The third vehicle I go to put in there I'm looking for a water pump and it doesn't even show one. My phone their support they were no help they say they pulled from motors database like everybody else does. But Identifix pulls parts and labor from motor database just like auto leap supposedly does identifix pulls up the right parts and labor. I tell them I want to cancel because it isn't doing what it needs to do for us like they said it would. And they will not stop taking credit card payments off my card. Voiced my opinion to them many times over the phone and through emails. Was never happy with the software right from the start

Review Source

BB

Bryan B.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap was the best decision we made when it came to selecting a shop management software."

March 8, 2024

5.0

Pros

Every feature is easy to use and if you have any questions or problems, customer service is right there to help you on chat. They follow-up through e-mail to make sure that your problem was 100% resolved.

Cons

I don't have any complaints. I love the program and couldn't be happier.

Review Source

Response from AutoLeap

March 19, 2024

Hi Bryan, thank you for the glowing review!

MS

Melissa S.  
Office Administrator  
Automotive  
Used the software for: Less than 6 months

### "Melissa Staples - Hope Arising Review "

August 1, 2023

5.0

The overall experience is very good. It makes our workflow and shop communication much easier.

Pros

Autoleap has all the features our shop was looking for while maintaining a very user friendly interface for daily operations of the shop. Favourite features are scheduling, the workboard layout and communication with customers using the chat feature.

Cons

Because Autoleap has so many features it can seem overwhelming and difficult to use, but the training and onboarding process made that a lot easier. I'm sure there are features or settings we have not been using to their full potential yet.

Switched from

[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)

We were looking for more features. The scheduling and contacting customers feature as well as parts ordering and quickbooks integration makes the overall management of the shop very easy.

Review Source

SP

Sheri P.  
owner  
Automotive  
Used the software for: Less than 6 months

### "AutoLeap Review "

November 14, 2022

5.0

Pros

The AL Program has made my life easier starting with the appointment calendar, to the License plate look up/Vin# for precise part searches for each individual vehicle. Once set up on your billing and invoicing you have a piece of mind that your billing is accurate every time you enter a customer.

Cons

I don't think there's anything I don't like about AL, I've only been on this program for 4 months, I'm still learning how to use this program and whenever I need help, your support team was always there to answer and resolve my problems.

Reason for choosing AutoLeap

I felt that the other programs were offering some of the same features and AL was very competitive. Overall, I would have to say it was the customer service that won me over, I need my hand held and they were very patient with me and helped me through all the step-by-step training.

Review Source

Response from AutoLeap

January 12, 2024

Hi Sheri, thanks for the review! We're thrilled to hear that the program has made your life easier, from the appointment calendar to accurate billing and invoicing. Thanks for choosing AutoLeap!

LR

Luciano R.  
Owner  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Easy to use, amazing results and feedback from my team"

March 15, 2023

5.0

From our on boarding to utilizing the software daily the experience has been phenomenal!

Pros

Ease of use for my customers and team members!

Cons

Still learning but it does not seem to be any issues at this point in time.

Reason for choosing AutoLeap

Most shop software are very similar but what makes the biggest difference is the customer service, price and how advance this software is compare to others.

Review Source

Response from AutoLeap

January 12, 2024

Hi Luciano, thanks for sharing your feedback. We’re happy to hear about your positive experience with us.

LR

Lorie R.  
Bookkeeper (Owner's Wife)  
Automotive  
Used the software for: Less than 6 months

### "Precision Automotive's Review of Autoleap"

September 15, 2022

5.0

We just started using this software program so we need a little bit of time to really see what the experience will be like

Pros

I love the VIN lookup feature, scheduling, invoicing and parts connect feature. This really will streamline the work flow creating more time for more cars and more money. :)

Cons

As with all software programs, it takes a while to get used to using it. We have only just begun so I really don't want to answer this question at this point.

Review Source

Response from AutoLeap

January 12, 2024

Hi Lorie, we're glad you had a good experience with AutoLeap!

MB

Miranda B.  
Office manager  
Automotive  
Used the software for: Less than 6 months

### "Glad we made the switch"

April 13, 2024

5.0

The team has been very helpful during the migration, weekly check ups to make sure everything is going smoothly

Pros

Very user friendly, the integration with my other programs I currently use

Cons

Nothing like everything so far.

Switched from

[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)

No support or training with the old program

Review Source

Response from AutoLeap

May 28, 2024

Hi Miranda, thank you for the wonderful feedback!

BE

Barry E.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Review by a guy who used another program for 30 yrs. Learned this program in a matter of days"

April 6, 2023

5.0

Extremely positive

Pros

The support / training team was not only excellent, but very accessible. \[sensitive content hidden\] was only a text or a phone call away. I graduated today and will now have \[sensitive content hidden\] as my mentor. after dealing with \[sensitive content hidden\] , I believe he will be as wonderful as \[sensitive content hidden\] is.

Cons

Not many cons integration with my old software was great, all data transitioned easily. The only concern I had was backup. They informed i would be able to have a local backup of my data.

Reason for choosing AutoLeap

They were able to bring over all my data

Review Source

Response from AutoLeap

January 12, 2024

Hi Barry, thanks for sharing your feedback. We’re happy to hear about your positive experience with us.

CW

Carl W.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Do not purchase if you are a small shop!"

March 1, 2023

1.0

Hello, I am the owner of a small shop in Elko MN, I chose to use AutoLeap in an effort to help manage and track my customers and inventory. I was told \[sensitive content hidden\] Auto Parts would be available to me and I would have full integration with there parts ordering through AutoLeap. Since day 1, two months ago, I have not been able to use this feature. They tell me its a third party issue they are not responsible for and will not refund my money. I am told my commitment to them is very important!! I guess there commitment to there customer is far less important. I was also told Motors repair guide was apart of my purchase as well, Motors works on 25% of the cars and when asked about it, I was told "change the year of the car, and it might work" and also told I should just get another repair guide software because they all have "holes" and every shop has multiple guides. They have my money, and I have part of a software program. They do not deliver what they promise, maybe If I was a bigger shop, but I am not!! Don't put yourself through the stress pencil and paper is easier

Pros

I do not have Many pros at all do to lack of operation.

Cons

AutoLeap does not provide services they promise before purchase. I am a small shop and not important enough for Autolead to correct there failures.

Alternatives considered

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)

Reason for choosing AutoLeap

Was told they had all the same functionality as the good companies but the customer service and support for the smaller shops like mine. THEY DO NOT

Review Source

AF

Angel F.  
President  
Automotive  
Used the software for: Less than 6 months

### "Excellent customer support"

December 18, 2023

5.0

Excellent from the initial sales pitch to the training and implementation all went very well and the transition has been almost seamless for us.

Pros

The implementation and fixing of issues when switching databases was exceptional. We would have issues and they would be dealt with accordingly. I would like more self help but the team worked great, fast and efficiently.

Cons

Inventory look up and inputting is a little spotty but still there. POS payment portal would only work through the program and we cant do individual transactions through the terminal so you will need a separate POS or terminal if you have other profit centers

Switched from

[RO Writer](https://www.capterra.com/p/173266/R-O-Writer/)

Lack of support from RO writer, system unchanged for almost 10 years

Review Source

LS

Lucas S.  
President, Owner  
Automotive  
Used the software for: Less than 6 months

### "Amazing! Customer Service is what makes this so great!"

December 15, 2023

5.0

It has been amazing. We are going from all paper documents and invoicing to all digital.

Pros

THe fact that we had live trainings with some like "\[sensitive content hidden\]" who made us feel like he really cared about the success of our business.

Cons

The only thing I wish we had is giving our techs a little more permissions.

Review Source

CL

Cody L.  
Owner / Lead Technician  
Automotive  
Used the software for: Less than 6 months

### "Really good shop management software, easily pays for itself."

January 6, 2023

5.0

Very positive, extremely easy to use.

Pros

Speeds up work orders and appointments massively.

Cons

Parts and labor rates have to be defined in the system so it is a bit slow putting in new parts or labor. For instance, some labor rates and parts are only used on specific vehicles and I would like to see an option to just enter the name and rates instead of going through the process of adding it as a canned part or labor.

Review Source

TA

Terry A.  
Management  
Automotive  
Used the software for: Less than 6 months

### "Newmanhere "

April 5, 2024

5.0

Pros

Making sure you get paid with having to work hard trying to figure it out

Cons

No payroll to keep up with employees is the downside

Review Source

Response from AutoLeap

May 28, 2024

Hi Terry, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us.