# Page 12 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is AutoLeap the right Auto Repair solution for you? Explore 742 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/216500/Autoleap/reviews

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AutoLeap

4.8 (742)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 12 - Reviews of AutoLeap

## Showing most helpful reviews

Showing 276-300 of 742 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CP

Celina P.  
Business Owner  
Automotive  
Used the software for: Less than 6 months

### "Overall Review"

November 21, 2023

5.0

Overall, its just been a life saver. Love the fact that it takes away all the extra steps i used to have to take to get the job done.

Pros

Everything i need is easier to find and right at my finger tips, i dont have to figure out which report im looking for, its self-explanatory.

Cons

The cost is a bit high, but is resonable considering what all you can do with it.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Mitchell1 seems out dated. Prodemand is great but finding reports that i needed as a business owner was just to time consuming.

Review Source

CB

Clayton B.  
GM  
Automotive  
Used the software for: Less than 6 months

### "Time saving money maker."

September 27, 2023

5.0

Five stars. Great support and seamless transition.

Pros

Having this SMS is like hiring an extra staff member. The ability to estimate clearly and accurately is great. I love the option to message customers there DVI and estimates. I save on average a total of 20-30 minutes per RO!

Cons

I couldn't think of a single thing. Its pretty awesome

Reason for choosing AutoLeap

Covered the remainder of my Alldata contract. Spent a little more time going over the product and didn't leave me hanging when I had questions.

Switched from

[ALLDATA Shop Manager](https://www.capterra.com/p/10002548/ALLDATA-Shop-Manager/)

Couldn't message, no DVI with 0 aftermarket bolt on options that integrate. Also reporting wasn't accurate, estimates took upwards of 20-30 minutes.

Review Source

Response from AutoLeap

January 12, 2024

Hi Clayton, we're glad you had a good experience with AutoLeap!

GM

Gordon M.  
Owner  
Automotive  
Used the software for: I used a free trial

### "Finally a Automotive softwear company that works with you "

November 16, 2022

5.0

Speed and ability to write estimates and incorporate parts into the estimate quickly

Pros

I practiced alot with the trial Software. ( Sandbox) and was able to get comfortable with going "Live". The personal help from my account adviser, (\[SENSITIVE CONTENT\] ) , has made this a great experience. I have not been too happy with my current Software Manage provider. They tell you to go to our" Self Serve" online help. Auto Leap has Actual people that you meet with online to teach you and Support is always a call away!

Cons

Have not used it enough yet to see what changes I may request in the future,

Review Source

Response from AutoLeap

January 12, 2024

Hi Gordon, we're glad you had a good experience with AutoLeap!

JG

Jose G.  
President  
Automotive  
Used the software for: Less than 6 months

### "Canadian-friendly"

April 2, 2024

5.0

Pros

We ended up choosing AutoLeap vs other high-ranking management software options due to its friendlier usage in the Canadian market. Others offered many features that were either not available or not quite compatible for Canada. Customer service is top-notch, and made us feel comfortable with the system from the very beginning.

Cons

It's a bit more difficult to learn to use it compared to other systems that we've tried. But customer service is very helpful to address our concerns.

Alternatives considered

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shop-Ware](https://www.capterra.com/p/153469/Shop-Ware/)[LANKAR](https://www.capterra.com/p/129793/LANKAR-PRO/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Switched from

[LANKAR](https://www.capterra.com/p/129793/LANKAR-PRO/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Range of helpful features that save administration/management time, and its better compatibility with the Canadian market.

Review Source

Response from AutoLeap

May 28, 2024

Hi Jose, thank you for the wonderful feedback! We're glad you found AutoLeap helpful. Thank you for choosing us.

SK

Syed K.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "I didn't realize what I was missing until I switched to AutoLeap!"

March 26, 2021

5.0

I now have greater visibility into my shop. I'm able to know my exact sales and technician profitability at any given time. The support is best in class. I am very happy that I made the decision to bring AutoLeap and it's team onboard my business.

Pros

Customer service is above and beyond what I was experiencing with my previous shop management system. AutoLeap from the start took control of making sure that my transition was seamless and easy to accomplish. I really like the ease of use and I can tell they're building the software for the future growth of my business. They are really good at integrating vehicle info lookup and parts ordering from all major parts suppliers. The more I use the software the easier it is getting for me to run my shop.

Cons

The reality is I can't tell you of any cons with my experience. I have given AutoLeap my feedback regarding changes to help me semi-customize the software to my shop. To my surprise I started to see the changes almost immediately.

Alternatives considered

[Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[AutoFluent](https://www.capterra.com/p/77240/AutoFluent/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)

Reason for choosing AutoLeap

Ease of use, software design and customer service.

Switched from

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)

My reasons to switch are lack of customer service, one on one support during and after as started using the software. Very antiquated business data reporting and tracking. The Quickbooks integration created accounting errors that I had to pay my accountant extra money to fix!

Review Source

Response from AutoLeap

January 17, 2024

Hi, thanks for the glowing review. We’re thrilled to hear about your experience with us.

TI

Tara I.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Best all in one"

January 16, 2023

5.0

The best experience EVER. I hope they will continue to focus on the customers requests and making the immediate changes at each update. Friendliest attitudes and so patient on working with customers who are set in their ways of the old way.

Pros

We were using multiple software programs to do many features. It was taking up too much time. We wanted an all in one software to make our work flow more productive. AutoLeap has done exactly what we needed and more. The customer service is the absolute best I have EVER experienced. Their knowledge and the willingness to work with shop owners on their ideas and what makes ease of use is beyond expectations.

Cons

Nothing yet!!! We have only been using for a short while

Reason for choosing AutoLeap

Customer service

Review Source

Response from AutoLeap

January 12, 2024

Hi Tara, thank you for your fantastic review! We're thrilled to hear that AutoLeap has streamlined your workflow. Our commitment to exceptional customer service and responsiveness to your needs is a top priority.

rB

richard B.  
user  
Automotive  
Used the software for: 1-2 years

### "honest review "

November 15, 2021

5.0

overall i hav e to give it 100 for sure

Pros

I've tried many other software's although i am only 23 year old shop owner this software has by far been the best and there costumer service is great any questions they walk u thru it my favorite feature is the work board

Cons

the adding inventory defiantly takes a while but it defiantly worth it in the long run

Review Source

Response from AutoLeap

January 17, 2024

Hi Richard, thanks for such a fantastic review.

IM

Ivan M.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Auto Leap Review"

February 24, 2024

5.0

Pros

Been using it for about 3 weeks now and once we got used to it, it was clear to see the advantages it gave us and how much time it could save us everyday on every work order and invoice.

Cons

Nothing bad to say yet honestly, we're still pretty new at it and further down the line maybe we'll encounter some limitations but all good for now.

Review Source

Response from AutoLeap

May 28, 2024

Hi Ivan, thank you for the wonderful review.

AP

Alyson P.  
Office Manager  
Automotive  
Used the software for: Less than 6 months

### "Amazing software to run every aspect of your shop: parts, customers, techs, accounting and more"

March 25, 2023

5.0

Wonderful product and great support! Easy to use, customers really like it and appreciate the technology and ease of use.

Pros

Digital estimates/invoices/authorizations and payments

Cons

Would like audible notifications for techs when new jobs are added, and for me when techs add notes to the RO in real time.

Reason for choosing AutoLeap

Responsiveness of sales rep, features offered, price

Review Source

Response from AutoLeap

February 12, 2024

Thank you for your positive review! We're glad to hear that AutoLeap has helped streamline your shop operations and that your customers appreciate its ease of use. We'll take your feedback on notifications into consideration for future improvements. We're committed to providing excellent support and innovative solutions. Thank you for choosing AutoLeap!

BP

Benjamin P.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Time saving shop management software!!"

March 18, 2022

5.0

Pros

Creating estimates with Autoleap is going to save me so much time compared to the other software I have been using for the past 2 years. I am a small business owner with just 2 people in the shop, so time savings is critical. It is easy to use. The Quickbooks integrations is also going to save me time after hours. No more manually typing RO's on a 2nd time after hours. Being able to send customer DVI's is also another great way to help communicate with customer's and show them what I am seeing with their vehicles. I did a lot of shopping around and decided to go with Autoleap because of the number of features and the price was excellent. The value is phenomenal. Any shops out there looking for a great shop management software, I recommend you try Autoleap!

Cons

I have no complaints about Autoleap. The software is great, and the support staff have been extremely helpful getting me trained and ready to use this in my shop.

Alternatives considered

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)[Shopware](https://www.capterra.com/p/145605/Shopware/)[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)

Reason for choosing AutoLeap

More features for less money. A lot better value and the support staff is extremely helpful!

Review Source

Response from AutoLeap

January 12, 2024

Hi Benjamin, thanks for sharing your feedback. We’re glad to hear that AutoLeap is saving you time!

NN

Nichole N.  
Genreal Manager  
Automotive  
Used the software for: Less than 6 months

### "Great Product!"

May 5, 2023

4.0

Great customer service!! Love the help chat right inside of autoleap. They check in with you daily. Felt supported through the whole process.

Pros

The advanced technology. All digital. Streamlined. I can do everything inside of one program instead of having 5 different ones!

Cons

Would like to see an overall percentage on the profit of each RO. The canned jobs didn't transfer over completely.

Alternatives considered

[Protractor](https://www.capterra.com/p/18043/Protractor-NET/)[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Reason for choosing AutoLeap

We tried Protractor and it was worse than Mitchell. This program just appealed to us the most.

Switched from

[Identifix Shop Manager](https://www.capterra.com/p/230863/Identifix/)[Mobile Manager Pro](https://www.capterra.com/p/134574/Mobile-Manager-Pro/)[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Felt like the program we were in was not keeping up with technology today. Too many steps to do simple tasks. Reports were terrible. Customer service was not great. Had to have like 5 programs to do everything we needed.

Review Source

AD

Alex D.  
Auto Repair Shop Owner  
Automotive  
Used the software for: Less than 6 months

### "The software we needed!"

February 14, 2024

5.0

Overall it’s a great product. I enjoy using it and I don’t see us switching anytime soon.

Pros

I can run my business efficiently! I love the support!

Cons

It’s missing a labor matrix like it’s competitors

Alternatives considered

[Shop Boss](https://www.capterra.com/p/121909/Shop-Boss-Pro/)

Reason for choosing AutoLeap

They called me and showed me what they had to offer.

Switched from

[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Autoleap had more to offer for the price. And AutoLeap is easier to use.

Review Source

Response from AutoLeap

May 28, 2024

Hi Alex, thank you for the wonderful feedback! We're glad you found AutoLeap helpful. Thank you for choosing us.

BM

Brett M.  
ServiceManager  
Automotive  
Used the software for: Less than 6 months

### "Auto Leap "

April 5, 2024

5.0

It has been a great experience working with Emma and the AL team so far.

Pros

The ease of ordering parts after creating an estimate is top notch.

Cons

Searchability with a high volume shop, however we are working on ways to improve this issue, with help from the Auto Leap team.

Switched from

[NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/)

Main reason for the change was to leap into the 21st cnetury. Ipads for techinicans instead of clock in tickets and tons of wasted paper is a huge reason for the switch.

Review Source

Response from AutoLeap

May 28, 2024

Hi Brett, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us.

EW

Esveydi W.  
Bookkeeper / Service Writer  
Automotive  
Used the software for: 6-12 months

### "User-friendly System"

July 20, 2021

5.0

Overall our business with Autoleap is very good and the integration has been very easy in the company. Their customer service is excellent and they are willing to help however they can. They are constantly bringing out new features and listening to our suggestions.

Pros

The system is very easy to use. It does well in facilitating the way we make estimates now with everything in one place (labor, parts, etc.). I like that we are able to customize a lot things we weren't able to before. For example, we can arrange the work board to our liking, add canned services, etc. It is also very easy to schedule appointments and maintain communication with our customers. Our customers can also approve and defer work themselves through their devices.

Cons

Because this is a new system there is always improvements being done, which can also be considered a pro. At times there are some glitches where some changes are not saved. But other than that the team is very attentive and ready to fix any issues we may see.

Switched from

[ALLDATA](https://www.capterra.com/p/10010667/Alldata/)

The system would crash a lot and it did not have a lot of the features we wanted in one.

Review Source

Response from AutoLeap

March 19, 2024

Thank you for sharing your experience with Auto Leap! We're thrilled to hear that you find the system easy to use and appreciate its comprehensive features.

TS

TONY S.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Shop Management Software"

February 22, 2024

5.0

Pros

Estimating and invoicing capabilities. Digital Video Inspection integrated with MOTOR estimating software. Technician app with time clock capability. Commission tracking for technicians and service advisors. QuickBooks integrations.

Cons

Automotive repair data from MOTOR not as great as ALLDATA or Mitchell. Although you can integrate a Mitchell Prodemand Account to your Autoleap Account.

Reason for choosing AutoLeap

Simplicity.. having all the needed option for invoicing and estimating, DVI and tech app on one page.

Review Source

Response from AutoLeap

May 28, 2024

Hi Tony, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us.

VR

Verified Reviewer  
GM  
Automotive  
Used the software for: Less than 6 months

### "Next Level Shop Managment"

September 22, 2023

5.0

AutoLeap has instantly increased our revenue streams. Consumers really appreciate the transparency of communication and breakdown of invoicing AutoLeap provides to them seamlessly throughout the repair. The archaic methods of phone approvals for repair estimates are extinct in my shop thanks to AutoLeap.

Pros

AutoLeap has a smooth and intuitive UI that really makes training and implementation very simple. The feature laden platform is constantly being updated and you will be blown away by how fast the AutoLeap team works with you to develop new features that you may request.

Cons

I'm not a huge fan of Motor being the default internal repair guide. My techs didn't like it at all but we were able to purchase Mitchell and link it, though unfortunately at an extra cost.

Review Source

EH

Emily H.  
Service Advisor  
Automotive  
Used the software for: Less than 6 months

### "Great new service"

September 7, 2023

5.0

Pros

Before we were using multiple platforms to meet our needs- one service for RO's, something else for invoicing, another system for customer communication. This is great to be able to have everything all in one platform that is easy to use. The implementation team was so helpful and made sure we were set up for success

Cons

With all new platforms there are just growing pains and getting used to the system. There are small changes I would prefer but the team is great about taking customer recommendations and implementing if it's something they see would benefit their customers.

Review Source

Response from AutoLeap

January 12, 2024

Hi Emily, your feedback is truly appreciated!

BP

Brandon P.  
Owner/President  
Automotive  
Used the software for: Less than 6 months

### "Watching The Money Roll In!"

June 22, 2023

5.0

Pros

I really like the invoicing and estimate part of AutoLeap along with the appoval process. It's very easy to create an estimate and stay in contact with the customer using text or email. I really enjoy the approval/authorization process since you can text or email the customer the estimate and they can approve it right from there phone, so we no longer have to play phone tag or worry with customers not having a voice mailbox setup. AutoLeap has been very easy to get comfortable with and the integration with my business was very simple. AutoLeap was able to take all of my existing labor and parts from our Quickbooks account and have it setup and ready to go in the AutoLeap software.

Cons

The parts ordering feature is nice but is not very useful for my business since we deal with mostly high performance engines and our vendors are not connected with AutoLeap.

Review Source

LR

Louis R.  
Mechanic  
Automotive  
Used the software for: Less than 6 months

### "Oneway automotive llc"

June 4, 2023

5.0

It is the most reliable service for automotive businesses I really thk tht all mechanics shops should be using this system

Pros

We love everything about auto leap cause it’s simple and easy to use and it saves us time and money

Cons

Only thing I’m not use to is the parts area I use to calling the part houses and actually talking to a person and sometimes by me doing tht I get better prices on parts

Review Source

Response from AutoLeap

January 12, 2024

Hi Louis, thanks for sharing your feedback. We’re happy to hear about your positive experience with us.

JB

Jae B.  
Manager/tech  
Automotive  
Used the software for: Less than 6 months

### "Still under development "

April 24, 2023

3.0

Well with any software changeover it was a hectic startup, but overall a learning curve coming from Mitchell. The customer service is better than expected. Issues that we have are "brought to the team" but now way of telling if something is getting done. This is causing shop moral to drop.

Pros

Features are great there are plenty of them. Reports are awesome and easy to see.

Cons

Web based. Bugs! It seems like this management software is under development still. Tech side app needs help. It would be better if it was an actual app not running through a browser on a tablet. Calander/schedule is awful.

Alternatives considered

[Tekmetric](https://www.capterra.com/p/190952/Tekmetric/)

Reason for choosing AutoLeap

Visuals of the ui and dashboard.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Reports, ease of use, dvi, etc

Review Source

BP

Brian P.  
Shop Owner  
Automotive  
Used the software for: Less than 6 months

### "My first two weeks"

March 8, 2023

5.0

Saving time with the tech's and service advisor. And the parts tech is so much faster the switching back and forth to see where parts are.

Pros

Intregrated easy, I like the part of being web based and the fact that the tech's can communicate with the service advisor right from the bay

Cons

The fact that everything is archived and we cant delet estimates, and we cant delet a vehicle

Reason for choosing AutoLeap

Best overall ratings and looked eaiser to use

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)[SocialCRM](https://www.capterra.com/p/179885/Social-CRM/)

Prices are through the roof

Review Source

BN

Becky N.  
Office Admin  
Automotive  
Used the software for: Less than 6 months

### "Auto Leap Software"

February 17, 2023

5.0

We were super happy with the assistance from the auto leap team in getting set up. The customer service was amazing and any and all questions answered. This speaks volumes when trying to invest in a good software for our shop and get the most out o that software.

Pros

The product is very user friendly and modern. The features save so much time and work which will benefit our business greatly in the end. In particular the parts ordering through an estimate or work order is a huge bonus. We also enjoy the professional invoices that the software creates.

Cons

Over all the integrations were easy to do, just a lot of double checking for settings being updated/saved from those integrations that could have caused issues.

Reason for choosing AutoLeap

Modern and updated features

Switched from

[Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/)

We wanted a Canadian based program first and foremost. We also were unsatisfied with the customer service from the previous company.

Review Source

Response from AutoLeap

January 12, 2024

Hi Becky, thanks for the review! We're delighted to hear that AutoLeap's user-friendly and modern features are making a positive impact on your business.

CB

Collin B.  
CEO  
Automotive  
Used the software for: Less than 6 months

### "User Frienldy "

January 17, 2023

4.0

It was amazing, I love and appreciate the customer service from Auto Leap and how engage they are with there customers. I've used many systems in the past and nothing compares to Auto Leap. You guy's are going to dominate in this industry.

Pros

The functions of the software is great and its user friendly. You don't have to be a computer tech guy to use it. The system is helping my business make more money and serve my customer better.

Cons

It needs to be able to intergrate with my accounting system Xero Accounting.

Reason for choosing AutoLeap

Amazing customer service and they fixed my issues soon as i addressed them. The system is user friendly and i love how engaged Auto Leap is with it's Customers, \[SENSITIVE CONTENT\] and the rest of the team are amazing to deal with. Thank You!

Review Source

VC

Victor C.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Auto leap is amazing to use for daily auto mechanic "

September 19, 2023

5.0

My overall experience with them is amazing now and they been helping me to get my shop running at its best and bringing in new customers.

Pros

Easy and quick to do a estimate and invoice Vin look up is quick There support team is amazing when you get stuck on there program. The support team even helps at 10 pm which I was shock

Cons

The cons will be the pricing but you get everything with autoleap when I like because I am a one man shop

Switched from

[Protractor](https://www.capterra.com/p/18043/Protractor-NET/)

I wanted to try something new and autoleap had a lot of great features that protractor didn’t have

Review Source

RD

Royce D.  
Owner  
Automotive  
Used the software for: Less than 6 months

### "Take The Leap with AutoLeap "

February 5, 2024

5.0

AutoLeap has been amazing they actually do training with their customers and measure your knowledge along the way. They are constantly checking in and offering help.

Pros

Cloud based!!!! Accessible from anywhere and allows for small shops to be engaged in every aspect of their shop at any given moment.

Cons

As of right now the only con will be a is that is should have a mobile app that allows for the same or more functionality. Need a Vin Scanner function!

Reason for choosing AutoLeap

AutoLeap is leading the charge in this space of making automotive repair easier. We need to be working smarter not harder.

Switched from

[Manager SE](https://www.capterra.com/p/145351/Manager-SE/)

Cloud I needed more and easier access to my shop management tool.

Review Source

Response from AutoLeap

February 12, 2024

Hi Royce. Thank you for your feedback on AutoLeap! We're glad you value our cloud-based platform for its accessibility.