# Page 7 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is AutoLeap the right Auto Repair solution for you? Explore 743 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216500/Autoleap/reviews --- AutoLeap 4.8 (743) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 7 - Reviews of AutoLeap ## Showing most helpful reviews Showing 151-175 of 743 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jodi S. Coordinator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Quality features available" September 10, 2024 5.0 The training sessions are very beneficial if you are able to ask questions and have clear communication with the training team. Pros The training provided along with the integration to produce customisable software. Cons The software on mobile has not been optimised. Review Source Response from AutoLeap September 13, 2024 Thanks for the feedback, Jodi! AS Alisha S. Office manager Automotive Used the software for: Less than 6 months ### "My experience " July 16, 2024 5.0 Great the staff is amazing they answer all my stupid questions in a very fast response Pros How convent it is. How quick it is to make an appointment Cons It was just different than the other program so had to get used to it Switched from [AutoVitals](https://www.capterra.com/p/199983/The-Digital-Shop/) Losing stock trac POS and autovitals didn't offer nothing Review Source Response from AutoLeap August 21, 2024 Thanks for the great feedback! We’re happy to hear our team has been helpful. SQ Scott Q. President Automotive Used the software for: Less than 6 months ### "AutoLeap Review " July 22, 2024 5.0 Pros The help from \[sensitive content hidden\] and the implentation team. Cons It seems AutoLeap has a lot more steps to it than our past program. Review Source Response from AutoLeap August 21, 2024 Thanks for the awesome feedback! We're glad our team could help with the implementation. NW Nikkie W. Owner Automotive Used the software for: Less than 6 months ### "Fantastic Product" July 26, 2024 5.0 Pros Onboarding process was thorough & direct, any challenges have been addressed promptly. Cons More ease of pre loaded product prices. Possibly saving products to a favorites list. Review Source sK shane K. General Manager Automotive Used the software for: Less than 6 months ### "What we needed" July 30, 2024 5.0 Overall experience has been pleasant. Pros Easy to use and looks very professional Cons The monthly cost is quite high Review Source Response from AutoLeap August 21, 2024 Thanks for the positive feedback! We're glad you're finding AutoLeap easy to use and professional. MH Mona H. Service Manager and Admin Automotive Used the software for: Less than 6 months ### "Love Auto Leap" June 20, 2024 5.0 I came from working in the the trucking industry for 40 years, and had only worked on my vehicles and grew up watching and helping my dad work on vehicles. I had the basic knowledge, but Auto Leap has taught me so much more. Pros Easy to figure out and if you mess up it is easy to fix. Cons Reports- I need more time to learn on the reporting side. Review Source Response from AutoLeap July 1, 2024 Hi Mona, thank you for the great feedback! We're glad you find AutoLeap easy to use. TC Tyler C. Owner Automotive Used the software for: Less than 6 months ### "Great shop software so far" August 16, 2024 5.0 Pros Work order management. ease of estimating jobs. Cons Not necessarily designed for a fabrication shop specifically. Review Source Response from AutoLeap August 26, 2024 Thanks for the great feedback! We're glad to hear that AutoLeap is helping with work order management and estimating jobs efficiently. PL Patrick L. Director Fixed Operations Automotive Used the software for: Less than 6 months ### "A fantastic investment to any automotive repair shop!" June 25, 2024 5.0 Pros The integrations for estimating saves a ton of time, but the automations for customer reminders, follow ups, estimate approval, e-signatures, and reviews is what I love most. Cons Nothing so far, we have only used it for about a month now and are still building processes around the software. Reason for choosing AutoLeap Ease of setup, cost, and training were all pro's in the deciding factor. Switched from [PBS Systems](https://www.capterra.com/p/2059/PBS-DMS/) We needed something more modern and customer focused. Review Source Response from AutoLeap July 1, 2024 Hi Patrick, thank you for the great review. We're glad you're enjoying AutoLeap's integrations and automations. EE Earnest E. Store Director Automotive Used the software for: Less than 6 months ### "AutoLeap Software Review" June 26, 2024 5.0 Pros Love that it's cloud based and can access multiple stores Client base from my laptop. Ease of support Cons That there are multiple ares in the system were you have to make multiple selections to do one thing. Reason for choosing AutoLeap Price Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) We switched because it was very unreliable and outdated Review Source Response from AutoLeap July 1, 2024 Hi Earnest, thank you for the wonderful feedback! ZP Zarik P. Owner Automotive Used the software for: Less than 6 months ### "Wish I knew about this software sooner!" July 5, 2024 5.0 So far it has been a great experience. Implementation was easy and Kathleen helped every step of the way. Pros Organization, communication with my customer within the software. Having out of shop visibility allows me to do some work remotely. Support is unmatched. Cons New to software. No complaints yet. All has been great. Reason for choosing AutoLeap I was reffereed by a friend who also uses Autoleap and loves it. Review Source Response from AutoLeap August 21, 2024 Thanks for the fantastic feedback! We are thrilled to hear you're having a great experience with AutoLeap. CJ Chase J. Owner Automotive Used the software for: Less than 6 months ### "Auto leap is great" July 25, 2024 5.0 Pros I love having access to my customers history and information. Also i love having access to the integrated parts ordering Cons I havne't really come across anything that I don't like bout Autoleap yet Review Source Response from AutoLeap August 21, 2024 Thanks for the great feedback! We are glad you are enjoying the access to customer history and integrated parts ordering! JG Jose G. Manager Automotive Used the software for: Less than 6 months ### "Jig auto repair " July 11, 2024 5.0 Pros Pretty easy to use emailing customer the estimate and pictures of what we found. They seem to like that a lot. Cons The parts ordering part of it due to not all my vendors are in there Review Source Response from AutoLeap August 21, 2024 Thanks for the great feedback! We are glad you are enjoying using AutoLeap. BM Blake M. Owner Automotive Used the software for: Less than 6 months ### "Perfect for our off-road customization/restoration shop" June 27, 2024 5.0 Very happy with both the software and the AutoLeap team that helped me implement. We were up and running using AutoLeap in our shop within 2 weeks and have already seen a dramatic increase in efficiency and profitability. Pros Customization and ease of use in making our shop more efficient through workflows, invoicing and providing potential customers with competitive and accurate repair/build quotes. Cons No complaints at this time. Love AutoLeap. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap More features provided with AutoLeap for a lower price that Shopmonkey could offer. Review Source Response from AutoLeap July 1, 2024 Hi Blake, thank you for the wonderful feedback! We're glad AutoLeap has been helpful for your shop. JT Jeff T. General Manager Automotive Used the software for: Less than 6 months ### "AutoLeap has exciting features that are far too clunky to USE!" April 17, 2024 3.0 I feel like the sales team and the engineering team need to work together to truly understand the true limitations of the system. The conversion to AutoLeap was a true challenge and having to reverse migrate after only two weeks is a tough pill to swallow. Pros I love that the CRM is integrated into the shop management system with easy access to customer reviews (internal and Google) but the CRM is actually so limited that it prevents you from utilizing your own data for other marketing campaigns such as direct mail. Additionally the CRM is limited to actual customers and does not work with mailing lists. Cons The reporting features are limited. Once an invoice is completed there is no way to make changes to it such as correcting a technician or a cost of a part. Additionally, technician efficiency reporting is strange and hard to understand. I have used multiple systems including TekMetric, RO Writer, ShopWare, AllData Manage and others and have never had such a difficult time understanding my KPI metrics. Alternatives considered [Shopware](https://www.capterra.com/p/145605/Shopware/) Reason for choosing AutoLeap We chose AutoLeap due to the integrated CRM product so that we could easily promote growth of the business through various channels. Switched from [Tekmetric](https://www.capterra.com/p/190952/Tekmetric/) We were looking for an easy to use and fully functional CRM product which we understood to be a part of the integrated marketing platform. Review Source VJ Vinu J. Owner Automotive Used the software for: Less than 6 months ### "AutoLeap Product Review " July 2, 2024 5.0 Pros The product and the support received from the team. Cons Nothing to report so far, we're enjoying the product so far. Review Source Response from AutoLeap August 21, 2024 We're thrilled you're enjoying AutoLeap and the support provided. Thanks for the great feedback! IW IAN W. STORE DIRECTOR Automotive Used the software for: Less than 6 months ### "AUTOLEAP REVIEW" June 26, 2024 5.0 ITS BEEN GREAT, WONDERFUL BACK END SUPPORT, GREAT SYSTEM WITH TONS OF BENEFITS AND FEATURES. Pros NAVIGATABILITY AND CLEAN OS, IT IS DESIGNED TO WHERE IS IT USER FRIENDLY AND EASILY LEARNED. GREAT CUSTOMER SUPPORT TEAM TO BACK YOU UP AS WELL! Cons GETTING PAYMENT ON A ONE STEP BASIS WOULD BE THE BIGGEST THING. Switched from [Genero Report Writer](https://www.capterra.com/p/144256/Genero-Report-Writer/) RO WRITER; TRANSFERED OVER ALL INFORMATION FROM OLD OS TO NEW Review Source Response from AutoLeap July 1, 2024 Hi Ian, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap. VR Vanessa R. Operations Manager Automotive Used the software for: Less than 6 months ### "From Mitchell to Autoleap " May 23, 2024 4.0 It's not bad for the price. Overall, if this was my first software experience as a service advisor, I think I would fall short of learning correctly. When comparing the wiring diagrams on AutoLeap compared to ProDemand, there is no question that autoleap has a lot of fine tuning to do. Pros Sending estimate and invoices electronically. Approval process is easy. Chat box is easy. Cons No wiring diagrams like ProDemand. Incorrect part sourcing Lack of labor guide items Archiving an estimate shows in recent reports as "unpaid" which causes us to never archive any estimates. This created clutter The tiles are so big. Why not just have the vehicles and client names listed. It makes it difficult to find a vehicle unless we memorize the clients name. Alternatives considered [CCC ONE](https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/) Reason for choosing AutoLeap The price was cheaper and we thought it had everything we would need. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) New ownership of the company. They wanted to implement a cheaper software to get started. Review Source Response from AutoLeap May 28, 2024 Hi Vanessa, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us. LM Lori M. Operations Manager Automotive Used the software for: Less than 6 months ### "Easy to work with" June 27, 2024 5.0 Pros Integration was easier than I expected and the customer support is excellent!! Cons Would like to see the Credit Card processor integrated with the AL software Switched from [RO Writer](https://www.capterra.com/p/173266/R-O-Writer/) This was Managements decision to switch to AL. Review Source Response from AutoLeap July 1, 2024 Hi Lori, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap. AB Al B. Owner Proprietor Automotive Used the software for: Less than 6 months ### "Gives the little guy Big guy tools to compete" May 22, 2024 5.0 Transformative is the word I would use to describe Autoleap. I believe that now I have all the tools to succeed in managing a shop. Now if Autoleap could only make a version of me, I would know I could succeed. What I mean is if I fail now, I only have me to blame. Maybe this observation should have been put in the Cons, Ha! I am sure my Shop will do well as long as I keep on top of the Autoleap program. It really is a life saver for Shop Management Pros Starting out any business is difficult, demanding, and intense. Autoleap gives the little guy just starting out a virtual office assistant to manage Customer data, vehicle data, parts ordering, parts purchasing, estimates, scheduling of work, invoicing, payment processing, and internet presence. When the co owner is doing repairs on vehicles he is also using Autoleap to order parts, get estimate approvals over text or email, and schedule service for the days of the week. No more scraps of paper or questions wondering - hey did we order the parts for the suspension job on the Subaru?- Autoleap has all the data saved and easily accessed to organize the entire workflow. Yes, but how does an Ape with a computer learn all of these processes? Surely it must be a steep learning curve. Nopes. The Autoleap Orientation team walked us through every possible function of the software until we knew what we were doing. Fortunately we were using the software as we went thru the orientation, so we organically had questions and were working through discovering more functions as we learned more about the software. The Autoleap team is extremely attentive and answer all questions quickly and courteously. The help bar in the Autoloeap Dashboard actually is useful. The help desk attendants were also always on call and ready to train us Ludites on all functions without giving us a mental breakdown or furling our brows in total frustration. Cons The thing with this software is that its new, and constantly evolving. If I did have a complaint it would probably be fixed before you read this. So far we have not had any negatives, and are reaping the benefits of a company that caters to their own needs as they arise in problems. Reason for choosing AutoLeap Better product that fit our needs of integration and tools to manage the shop as well as training. Review Source Response from AutoLeap May 28, 2024 Thanks for the glowing review! We're thrilled to hear AutoLeap has been a game-changer for your shop management. Your feedback fuels our drive to continually improve and support you every step of the way. CS Callie S. Accounts Payable Automotive Used the software for: Less than 6 months ### "Accounts Payable " June 28, 2024 5.0 Pros How easy it was and that if I had any questions the support team helps. Cons No cons. It was just different from the last system we had used. Review Source Response from AutoLeap August 21, 2024 Thank you for the awesome feedback! We’re excited to hear you found AutoLeap easy to use and our support helpful. KC Kaitlyn C. Service Advisor Automotive Used the software for: Less than 6 months ### "Eccstatic!" June 26, 2024 5.0 Great user friendly system that is backed with an incredible support team to guide us through any possible issues! Pros Easy communication with customers! The ability to instantly send and receive messages and approvals from my customers makes the process so much simpler! Cons The difference between customers with capitalization and non capitalization with names. The system will duplicate customers if capitalization is different. Review Source Response from AutoLeap July 1, 2024 Hi Kaitlyn, thank you for the wonderful feedback. We're glad you're finding AutoLeap to be user friendly! RM Richie M. Store Director Automotive Used the software for: Less than 6 months ### "Great product and great support staff to help you get onboard!" June 26, 2024 5.0 So far it has been fantastic! Afan, and the entire support staff are the best! They are able to make needed adjustments on the fly to customize for our particular location. Pros Ease of ability to communicate with the client. Cons With anything new it is difficult to learn during the busy season. Had we implemented this during the winter months we would have had an easier learning curve. Review Source Response from AutoLeap July 1, 2024 Hi Richie, thank you for the wonderful review! We're glad you found our customer support helpful, and will be sure to pass along your comments. LC Logan C. Accounts Payable Automotive Used the software for: Less than 6 months ### "AutoLeap Review" June 26, 2024 5.0 Pros It's very easy to navigate. For someone who knows nothing about how to put parts on a ticket, since I'm on the AP side, it was super easy. I was able to complete a ticket from start to finish on my own. Cons There's nothing that I really disliked. I don't know much about the sales side since I work on the AP side. I was able to figure it out on my own with the training provided. Review Source Response from AutoLeap July 1, 2024 Hi Logan, thank you for the great review! We're glad you find AutoLeap easy to navigate. WH WILL H. SERVICE WRITER Automotive Used the software for: Less than 6 months ### "QUICK AND EASY TO" June 25, 2024 5.0 Pros BEING ABLE TO TEXT AND EMAIL CUSTOMERS. THE ABILTY TO GET APPROVED FOR REPAIRS OVER THE INTERNET. Cons NOT BEING CONNECTED TO SOME OF MY FAVORITE PARTS HOUSES. BUT I HERE THATS STILL IN THE WORKS. Review Source Response from AutoLeap July 1, 2024 Hi Will, thank you for the wonderful feedback! BD Beverly D. Office Manager Automotive Used the software for: Less than 6 months ### "Functionality" June 20, 2024 5.0 Pros I really like the way AR is set up. The ease of being able to look up customers is great. I also like the fact that you can put in a vehicle tag number and it pulls up the vehicle and VIN. The support team with AutoLeap is wonderful. They will help you in any way they can. Cons several steps to be taken from start to end on an estimate, not being able to change a customers name on an estimate without starting another Review Source Response from AutoLeap July 1, 2024 Hi Beverly, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap.