# Page 9 | AutoLeap Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is AutoLeap the right Auto Repair solution for you? Explore 743 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216500/Autoleap/reviews --- AutoLeap 4.8 (743) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 4th, 2026 # Page 9 - Reviews of AutoLeap ## Showing most helpful reviews Showing 201-225 of 743 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LB Lauren B. Service Advisor and owner Automotive Used the software for: Less than 6 months ### "Make the switch" January 31, 2024 4.0 \[sensitive content hidden\] in implementation was phenomenal. She really helped us get up to speed, was available for all my questions, offered to host multiple meetings to ensure i was comfortable with the system before going live. Since going live with AutoLeap, We have seen an increase in customer communications, less missed appointments, and we can track tech efficiency with the time clock option. Overall, AutoLeap was a great move for my shop and we look forward to growing our shop with AutoLeap. Pros Ease of access & cloud based platform can be accessed from any computer, unlike our previous SMS where we had to be at the shop to view reports , schedule and more. The help feature is fantastic when I'm experiencing an issue, I never have to leave AutoLeap or sit on an extended hold for tech support. Cons Motor Repair Guide is not up to speed like Mitchell 1 or All data. There is a lot of missing / incorrect labor times in their catalog. Makes building estimates a bit harder vs Mitchell 1 Review Source Response from AutoLeap May 28, 2024 Hi Lauren, thank you for the wonderful feedback! We will take your feedback into consideration for future updates. Thank you for choosing us. BP Billy P. Owner Automotive Used the software for: Less than 6 months ### "Great product and people" November 18, 2022 5.0 AutoLeap is a great shop management software. It is everything that I was looking for. The software is easy to use and holds multiple functions. The people I've dealt with learning the software are nice, friendly and patient. Big thank you to \[SENSITIVE CONTENT\]. Pros This software allows me to book appointments, create estimates and invoices, order parts and keep track of my inventory. It is a great shop management software. Cons The only thing I dislike about it was that they were unable to transfer my customer history from my previous software. However, they can transfer from other software's. Maybe the one being used wasn't well known or didn't have those capabilities. Review Source RM Ransom M. owner Automotive Used the software for: 1-2 years ### "Dont do it, you'll regret it" September 28, 2023 1.0 Dishonesty. Was lied to during sales and implementations - promises were made, then we were ignored once we called them out on this. In the end, got stuck in a 12 month contract.Attempted to cancel 30 days before contract end date, needed data - was ignored for 2 months, then told they couldn't fulfill the data request. Now they are saying we are on the hook for another 12 month contract, and they refuse to refund the 2 months past contract date - despite it being their error. This is with written confirmation our contract would be cancelled on time to avoid another 12 month agreement. Autoleap does not take responsibility for its employees, what they commit to. If you do with them at all, get ALLL in email. Pros Overall, clean interface - easy to use. Cons Dishonesty. If you raise issues, they will simply ignore and avoid you. They take no responsibility for broken commitments. Reason for choosing AutoLeap initially the cost, however the software didnt perform well for our application. What was saved on subscription ended up costing more on using the software.A typical work order took 30-45 mins to complete because we had to enter everything manually. The solutions to rectify this were never provided, so each part and labor had to be created and added. So 20 workorders new work orders a week, basically 10-20 hours a week in data entry. Review Source AB Aaron B. Owner Automotive Used the software for: Less than 6 months ### "Auto leap implementation review " June 30, 2023 4.0 So far it has been really good. We hope as we move along, that we get faster and more familiar with the system. I understand that we present new challenges as we are mobile, I believe we are creating something that is going to grow and that you will grow with us. Pros The thing we liked the most was the amount of training we received. \[sensitive content hidden\] was with us step by step answering all our questions and sent videos for us to review in our spare time or needed a refresher. Cons Not being able to take payment quickly. We are a mobile company and holding the tablet and the customers card in one hand while typing the credit card information with the other hand has proven to be tricky. I wish we could take a picture of the card or have a card swiped product attached to the tablets. I also have trouble seeing the information on AutoLeap’s green lettering and background in the sun. We are in San Antonio TX, the weather has been over 100-104 degrees daily. There usually is no shade and makes it difficult to collect payment or make adjustments on Auto Leap . The sun glaring on the screen washes out the green color and makes it difficult to see it. Switched from [Setmore](https://www.capterra.com/p/122035/SetMore/) We were using several different systems and were looking for something we could do all we needed to do in one system. Review Source AS Anthony S. Service Writer Automotive Used the software for: Less than 6 months ### "One small step for the customer, One huge Leap for Small Business Service" July 10, 2023 5.0 Autoleap has solved the organization of sales and service of customers/vehicles in my shop. Thier In-House team helped us implement the app to our workplace and its been a good transition after using Mitchell1 for years. Pros The Quality of Life features that the app has is amazing, not only does it have all the features I had with other applications, it can also be able to send estimates and approval over the phone or through email. Cons Some of the settings can be finicky and it doenst look like it can set up counter sales yet, but its a small gripe compared to the big positives of using AutoLeap. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Made the Switch due to the archaic UI and expensive implementations. (phone/email/sms) It was a servicable app but it was showing its age. Review Source AY ALEX Y. service advisor Automotive Used the software for: Less than 6 months ### "AUTOLEAP REVIEW" June 25, 2024 5.0 SO FAR A GOOD EXPERIENCE AND THE ABILITY TO COMMUNICATE WITH CUSTOMER Pros EASE OF USE AND ABILITY TO COMMUNICATE WITH THE CUSTOMER Cons PARTS OR INVENTORY MANAGEMENT SCREEN SEEMS BUSY WHEN YOU FIRST USE AUTOLEAP Review Source Response from AutoLeap July 1, 2024 Hi Alex, thanks for the wonderful review! tF trevor F. admin Automotive Used the software for: Less than 6 months ### "5 out of 5 stars" June 12, 2024 5.0 Pros Autoleap is easy to get started ,once started its easy to navigate the site. Autoleap simplifies keeping track of jobs and Help is only a click away. Cons Review Source Response from AutoLeap July 1, 2024 Hi Trevor, thanks for the positive review! CM Courtney M. Owner Automotive Used the software for: Less than 6 months ### "Great platform for my Small Business!" June 27, 2024 5.0 Pros Going online has really saved us time and made us more efficient. Communicating with customers is so much easier. Cons US exchange rate for my Canadian business is a bummer, but we are still finding value in the platform. Review Source Response from AutoLeap July 1, 2024 Hi Courtney, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap. Adrienne G. Owner, Bookkeeper Accounting Used the software for: 1-2 years ### "AutoLeap-Makes Auto Shop Accounting So Much Eaasier" February 19, 2024 5.0 Overall, we are so happy with AutoLeap. The software offers so much value for the cost and we are impressed with how easy it makes the bookkeeping for Auto Repair shops. Pros I do the bookkeeping for a few auto repair shops. They use Auto Leap and it is amazing. It offers so many features for management on the shop side and it integrates so seamlessly with Quickbooks Online. Cons I have had no issues with the software. Review Source Response from AutoLeap May 28, 2024 Hi Adrienne, thank you for the wonderful feedback! We're glad our software has met your expectations. Thanks for choosing AutoLeap! Reed R. Owner Automotive Used the software for: Less than 6 months ### "Just made the leap" October 26, 2023 5.0 We just implemented with AutoLeap and are less than one week into it and I've already had customers praise the new scheduling functionality and digital inspections. These were two key areas we were looking for improvement on and definitely found it with AutoLeap! Pros The reason we switched to AutoLeap is to take advantage of their fully integrated online appointment scheduling. Other applications on the market are not able to integrate into online scheduling which creates a slow and often negative customer experience. Using AutoLeaps marketing essentials in combination with AutoLeap allows us to have a smooth and seamless customer online scheduling experience. We also leverage digital inspections and love it. Parts ordering has become much more efficient for my service advisors as they have an integrated ordering workbench that shows our integrated suppliers and who has availability without having to exit programs and enter three or more ordering portals. Such a more efficient process. Cons AutoLeap continues to improve functionality and the only area I feel that could improve somewhat on it's workbench is the marketing workbench. There are limited templates and options when creating a custom template. Reason for choosing AutoLeap Better value proposition and integrated features with Quickbooks Online and online scheduling. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) Digital Inspection and integrated online customer scheduling features. Review Source LC LIsa C. Administrative Assistant/Invoicing Automotive Used the software for: 1-2 years ### "Great Program/Fast customer help " August 26, 2021 5.0 Love that when I have a question or need help with the software all I have to do is hit the ? button, ask and the response time is quick. Always have an answer with an example to be helpful. They do not make you feel like you cannot ask a question or no question is too small. Pros The ease of use and learning the software. Cons There are a couple of reports that would be helpful to our business that are not available at this time. However, the team is working on a solution for us! Review Source Response from AutoLeap January 17, 2024 Hi Lisa, thanks for such a fantastic review. MS Matthew S. CEO Automotive Used the software for: Less than 6 months ### "Best Automotive Repair Center Software" February 17, 2024 4.0 Overall, I am very satisfied with my experience. Our onboarding person was amazing, and their live chat support is responsive and helpful. Despite the lack of some features on our wishlist, we have found the software essential to the success of our business. Pros The best part about AutoLeap is getting all the features you need to run your shop effectively and efficiently. Their all-in-one approach gives you functionality and features through almost all of the customer lifecycle. Cons Lack of API integration: This is important because AutoLeap is NOT a customer acquisition software; it is for shop operations, and it should focus on that. Having an API would allow for integration with other purpose-built marketing platforms for that use case. Lack of bring your own number or voice integration: The SMS texting feature built into AutoLeap is handy, but it creates a customer experience issue as there are no voice integration options. If someone calls the number, they get a generic "not in service" announcement. It would be of use to at least allow for forwarding of those calls to your shop's number. Alternatives considered [Shopmonkey](https://www.capterra.com/p/169022/Shopmonkey/) Reason for choosing AutoLeap We felt the feature set in AutoLeap was more complete and mature. Review Source Response from AutoLeap May 28, 2024 Hi Matthew, thank you for your review. We have taken your feedback into consideration for future updates. Thank you for choosing us. BP Brian P. Shop Manager Automotive Used the software for: Less than 6 months ### "AutoLeap is awesome! " June 27, 2024 5.0 Pros I like being able to track everything and seeing mechanic efficiency is great! Everything in one location is great!! Cons I don't have anything that I do not like about Autoleap. Review Source Response from AutoLeap July 1, 2024 Hi Brian, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap. JL Jason L. Owner Automotive Used the software for: Less than 6 months ### "I have the best tools for the garage, and now the office too!" February 13, 2021 5.0 You have to spend money to make money. I can't quantify the positive R.O.I. but with how Autoleap has increase the number of Google reviews and ratings, and with that, driving new customers to us virtually on a daily basis. The time savings from daily administrative work can now be spent doing what I love, which is in the shop working on cars! I can't give an exact number but Autoleap definately pays for itself and then some. Autoleap shows you the overall health of the shop from a daily, to annually period, or whatever timeframe you wish to see. With that knowledge you can make adjustments to your labour or parts margins to always keep you in the green. The way I see it, my Snap-On dealer comes to my shop once a week and I got no problem dropping a hundred or two to get the latest and greatest tools everytime. I buy these tools to make life easier and to upgrade the types of jobs I can do, all for the ability make more money. Here I am in 2021, still with pen and paper in the office. It was time to take the same shop mentality and apply it to the business side. Pros Simple, intuitive, and easy to use. The customer service is the best I've had, ever! The workflow starting from booking an appointment, building an estimate, approval, right up to payment is so easy and precise. With all the great features there is 100% transparency with the customer and they're kept in the loop with email/text reminders, digital inspections with picture and videos, and digital estimates ready for one click approvals, all in real-time. There is no more miscommunications. One thing money can't buy is time but Autoleap can certainly save you a whole lot. I went from spending 30 mins down to 5 mins building a complex estimate because Autoleap has MOTOR labour guides, canned services, Carfax, online parts look up and ordering integration. Autoleap has taken organizing customer and the shop from a constant chore to a simple task. Cons It's a new software and some useful features I would like are still under development. Ask me again in a few months and this section will be blank. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Wanted an automotive focused shop management system that was modern and fluid to adapt to an ever changing market. Review Source Response from AutoLeap January 17, 2024 Hi Jason, thanks for the glowing review. We’re thrilled to hear about your experience with us. AR Abraham R. OWNER Automotive Used the software for: Less than 6 months ### "exactly what will fit me and make my job more convenient " February 25, 2023 5.0 Overall i had a EXCELLENT experience working with \[sensitive content hidden\]. Pros There are many features that i love .primarily the ability to send pictures and videos , the biggest one for me as a small business is it gives me the freedom to bill customers directly and also communicate with them through the platform Cons for a small business it is difficult to make time and learn the new platform and for someone like myself i would prefer some one on one help even if it is 10 -30 minutes .reason being is for a small shop it can be difficult to set time when running a shop , but luckily we were not so busy and i had the opportunity the set time . but i guess it can fall more on me to set time , however having access to someone on the fly for atleast 5 or 10 minutes is a plus and not have to wait to schedule a time because we are working live and may run into some issues which can result in needed assistance at that moment , so primarily having access to someone on demand can make it feel more confident moving forward knowing someone is on your side and available . Switched from [ALLDATA](https://www.capterra.com/p/10010667/Alldata/) I seen the convenience that this platformed offers Review Source Response from AutoLeap January 17, 2024 Hi Abraham, thanks for such a fantastic review. EN Eric N. Owner Automotive Used the software for: Less than 6 months ### "The SINGLE BEST investment for your shop. Just stop looking and take the Leap (see what I did there)" December 16, 2022 5.0 UNREAL SERVICE LEVELS...literally the best I have ever experienced in 20+ years. Makes the entire transition painless - even fun to make me rethink how I approach things to improve! Pros Unlimited customizations. Taylor this to do WHATEVER you want it to do. Incredible integration Cons VERY LITTLE. I want to see TIP functionality on the integrated payment (Payrix) system on invoices (waiting on Payrix, not AutoLeap per se). The web-based format IS amazing, but would like an ability to nest portions on-site for times when internet is down. Reason for choosing AutoLeap SERVICE. Ability Review Source AA Amy A. Executive Assistant Automotive Used the software for: Less than 6 months ### "Easy to use and great support team" August 24, 2023 5.0 Great for automotive businesses with find correct year make and models of vehicles and putting in the work done on them. Great for separating work orders, invoices, and paid tickets. Pros The support team who always is available via phone or email and respond promptly. The software is easy to use and not complex. Cons The price is a little bit higher than we would like to pay for our business. Review Source LF Logan F. Service Advisor Automotive Used the software for: Less than 6 months ### "AutoLeap Review" June 26, 2024 4.0 Pros The ability to move back and forth between tickets. Cons The parts selection page is extremely sluggish, and in stock parts are way to time costly to put in the system. Review Source Response from AutoLeap July 1, 2024 Hi Logan, thank you for your review. We appreciate your feedback. Stephen M. R. Owner Automotive Used the software for: 6-12 months ### "AutoLeap is the BEST" December 20, 2021 5.0 Autoleap has been the best decision that I have made for my shop. I wish I would have switched years ago. Pros Autoleap has helped me save time ordering parts, I can now search multiple suppliers at once. Communication between myself and my customers has drastically improved. I can now message for approvals and not interrupt my customers while they are at work. The entire process has been made a lot easier and more efficient. Cons If anything this software has so much flexibility, it's up to the user to determine how they want to complete a tasks. The implementation team is always available to support and answer any questions. I've never received this level of service from a team! Reason for choosing AutoLeap I wanted additional flexibility and the better communication with customers. Review Source Response from AutoLeap January 17, 2024 Hi Stephen, thanks for sharing your feedback. We’re happy to hear about your positive experience with us. CG Crystal G. Owner Automotive Used the software for: Less than 6 months ### "True Centre Auto Service" June 27, 2024 5.0 Pros I like the texting and the reminders for the customers Cons I don't have much to dislike about AutoLeap as I am just starting out. Review Source Response from AutoLeap July 1, 2024 Hi Crystal, thank you for the wonderful feedback! We're glad you're enjoying AutoLeap. AM Amanda M. Owner Automotive Used the software for: Less than 6 months ### "New Shop Startup" April 18, 2023 5.0 Our overall experience with AutoLeap has been a learning and postivie experience. Once you learn the system then it is fairly simple to use. Pros Once you learn and get the hang of Auto Leap then it makes the daily tasks of the shop easier. From getting quotes to customers to accepting payments. We also use the motor information daily to get the details for oil changes and parts ordering. Cons The customer support in the very beginning was very strong but then we ran into a few things that we couldn't figure out unless we spoke to someone. It would take a day or so to get an answer from someone. With a little improvement to the time it takes to get to customer support or offering videos online where we can train ourselves then this product would be a 10 all the way around. Reason for choosing AutoLeap The price point for our startup business was the main reason. Review Source LS Lucie S. Clerk and Service Writer Automotive Used the software for: Less than 6 months ### "Autoleap Review" November 21, 2023 4.0 Overall my experience has been mostly positive. They definitely have some bugs that need to be worked out and updates the need to be released. The support/help chat is a great feature though there most common response is we don’t have a fix yet but we will alert the team. The program is great for the technicians love the checklist feature along with being able to follow the tech’s progress but requires extra work from the service writers when writing service. Pros The organization of the stock is really helpful have tires and parts separate. Entering purchase orders is fast and usually works very well. With motor and AutoLeap we have access to very helpful vehicle history that wasn’t just done at our shop. Cons It seems to still have quite a few features and functions that need more updates. Finding out the function or feature I need isn’t working properly well trying to complete something is my least favourite part but understandable for any software. Review Source Response from AutoLeap March 19, 2024 Thank you for sharing your experience with AutoLeap! We're glad to hear that you find the software helpful. We appreciate your feedback regarding features that may need updates, and we're continuously working to improve our platform. CB Caroline B. Office Manager Automotive Used the software for: Less than 6 months ### "York Automotive" March 10, 2023 4.0 Julia has been absolutely fantastic. There are a lot of things that are going to be a learning curve, and some things that make life a little more difficult. But, overall, its going to work out just fine. Pros I like the options and opportunity it has for us to use more technology and integrate everything into one, even though we wont utilize that, it is a good potential for us. Cons We always print everything for our customers and there are quite a few steps for printing things on AL, and the print format is extremely small and hard to read. We have a lot of older customers, many with flip phones. AL should have opportunity for us still to do everything on paper, not just encourage only online. Reason for choosing AutoLeap We had no choice. Review Source MJ MELISSA J. Financial Officer Automotive Used the software for: Less than 6 months ### "New AutoLeap Customer" March 4, 2024 5.0 Pros It was easy to setup. \[sensitive content hidden\] was great working with the onboarding. She was very helpful and available when questions would arrive. The help feature has been helpful as well. Also, I liked the workflow aspect of it. You can see where your repair orders are as they are worked in the shop from estimate to payment. You are able to see the weekly picture of your business. Cons Motor does not have everything that it was led to believe it had. It would be nice if AutoLeap had other options than Motor and Mitchell. Switched from [Manager SE](https://www.capterra.com/p/145351/Manager-SE/) The system not being cloud base plus not having a good workflow or reporting system. Review Source Response from AutoLeap March 19, 2024 Hi Melissa, thank you for your positive feedback! JV Juan V. IR Auto Owner Automotive Used the software for: Less than 6 months ### "AutoLeap is great!" June 26, 2024 5.0 Pros I like everything about AutoLeap. I love the organization as it really helped me and my shop Cons theres nothing that i don't like about autoleap Review Source Response from AutoLeap July 1, 2024 Hi Juan, thanks for the great feedback.