--- title: "Epicor Service CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Epicor Service CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/216508/MechanicNet/" page_type: "product" language: "en" --- # Epicor Service CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Epicor Service CRM ## What is Epicor Service CRM? Epicor Service CRM (formerly known as MechanicNet) is a web-based solution that helps auto businesses remain connected with customers and drive business into service bays. ## What is Epicor Service CRM used for? [Auto Body](https://www.capterra.com/auto-body-software/)[Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Appointment Reminder](https://www.capterra.com/appointment-reminder-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Epicor Service CRM?[Manage this product listing](https://www.g2.com/products/epicor-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Epicor Service CRM 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (1,769) Value For Money 4.0 (1) Value For Money 4.6 (1,519) Customer Service 3.0 (1) Customer Service 4.7 (1,538) ## Epicor Service CRM alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (538)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) [Marketing 360](https://www.capterra.com/p/148516/Marketing-360/) [4.5 (1,158)](https://www.capterra.com/p/148516/Marketing-360/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148516/Marketing-360/) [EngagePackage](https://www.capterra.com/p/10017343/EngagePackage/) [0.0](https://www.capterra.com/p/10017343/EngagePackage/#reviews) Starting price $1749.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10017343/EngagePackage/) ## FAQs about Epicor Service CRM Overview ### What company size and specific industries is Epicor Service CRM built for? Epicor Service CRM is designed for automotive service shops, making it a fit for businesses in the automotive repair and maintenance sector. The vendor description does not specify a particular company size, so the target audience is defined by industry rather than by small, mid-market, or enterprise segments. Features and Usability ### What are the key features of Epicor Service CRM? Epicor Service CRM offers appointment scheduling, calendar management, recurring appointments, and rescheduling for service booking. It also includes customer data management, contact database, service history, repair tracking, and interaction tracking, plus multi-channel communication features such as email, SMS, messaging, reminders, alerts, and real-time reporting. Integrations ### Which third-party tools and platforms does Epicor Service CRM integrate with? Epicor Service CRM integrates with Epicor Catalog for Automotive, extending connections to catalog data used in automotive service workflows. The official integration list provided includes this Epicor platform connection. Getting Started and Support ### What training and onboarding options does Epicor Service CRM offer? Epicor Service CRM provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided instruction, webinars cover scheduled group learning, and documentation gives written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Epicor Service CRM offer? Epicor Service CRM provides FAQ/forum and a knowledge base for customer support. These self-service resources help users find answers and troubleshoot common issues through written guidance and community discussion. No reviewer feedback is available to describe response times, helpfulness, or recurring support frustrations. ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Epicor Service CRM includes other capabilities that Capterra reviewers also consider important, such as **Contact Database** (**47%**). This feature gives teams a central place to store and manage contact details, track interactions, and keep customer information organized, helping businesses maintain stronger relationships and respond more efficiently to day-to-day sales and service needs. Service History 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Automated Responses Automatic reply functionality for incoming messages Epicor Service CRM 53 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Reminders: Reminders sent via phone voice recordings - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Data Management: Searchable repository of information about clients - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Campaign Management: Plan, execute, and analyze email marketing campaigns - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Interaction Tracking: Track interaction history by documenting conversations for contacts - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Repair Tracking: Allows service businesses to track ongoing repairs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Retention Tracking: Measures the retention rate and satisfaction of customers. - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - SMS Reminders: Reminders sent via SMS/text message - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) ### Starting price Free trial not available Value for money 4.0 (1) 4.0 Based on 1 reviews ## Integrations [ Epicor Catalog for Automotive](https://www.capterra.com/p/10025059/Epicor-Catalog-for-Automotive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (1) 3.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS August S. Engineering Assistant Consumer Goods ### "Great program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 April 9, 2024 Pros Ease of use and the reports and dashboard that you can develop. Cons A lot of customization had to be done. Not a big deal, you'll have that with most software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.