--- title: "GigTel Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GigTel Software - reviews, pricing plans, popular comparisons to other Unified Communications products and more." source_url: "https://www.capterra.com/p/216518/GigTel/" page_type: "product" language: "en" --- # GigTel Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) GigTel ## What is GigTel? GigTel provides cloud-based unified communications (UCaaS) that brings business calling, messaging, video collaboration, mobile communications, and advanced phone system features together in one easy-to-manage platform. Businesses can connect employees and customers across locations and devices while simplifying communication management. GigTel’s UCaaS solution includes business VoIP, SMS/MMS, video collaboration, auto attendant, softphone capabilities, voicemail transcription, call analytics, and more. Built for businesses of all sizes, GigTel helps organizations modernize their communications without the complexity of managing multiple systems or traditional on-premises phone infrastructure. ## What is GigTel used for? [Contact Center](https://www.capterra.com/contact-center-software/)[Unified Communications](https://www.capterra.com/unified-communications-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GigTel?[Manage this product listing](https://www.g2.com/products/gigtel/claim_requests/new?auto=true) ## GigTel Overview Updated September 2026 AI summary GigTel provides unified communications and VoIP capabilities for small and midsize businesses, integrating features like call routing, monitoring, IVR, video conferencing, chat, SMS, and file sharing. It supports multi-channel communication, access controls, and real-time reporting, with deployment options across cloud, web, Mac, and Windows platforms to help teams collaborate and manage contacts efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GigTel 0.0 VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $12.99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (209) Value For Money 0.0 (0) Value For Money 4.2 (204) Customer Service 0.0 (0) Customer Service 4.6 (205) ## GigTel alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) ## FAQs about GigTel Features and Usability ### What are the key features of GigTel? GigTel offers call routing, call transfer, call monitoring, call recording, and IVR for voice communication, plus video conferencing, two-way audio and video, and video call recording. It also includes chat/messaging, SMS messaging, contact management, file sharing, alerts/notifications, real-time reporting, and access controls/permissions. Getting Started and Support ### What training and onboarding options does GigTel offer? GigTel provides in person training, live online sessions, documentation, and videos. In person training supports direct instruction, live online sessions allow guided remote setup, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning and review. Getting Started and Support ### What customer support options does GigTel offer? GigTel provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. With no reviewer feedback on support topics available, support quality and user experience cannot be assessed from customer comments. The listed channels suggest multiple ways to request help and find self-service information. ## Features AI summary Based on 1,147 Unified Communications reviews Not all Unified Communications products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Mobile Access** (**66%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**66%**) - **Screen Sharing** (**69%**) GigTel includes **Mobile Access** and **Alerts/Notifications**, so teams can stay connected on the go and keep up with important updates as they happen. However, it does not include **Screen Sharing**. Instead, it offers other highly rated capabilities such as **Access Controls/Permissions** (**65%**), **Chat/Messaging** (**61%**), and **File Sharing** (**58%**), which help businesses manage user access, support quick communication, and share documents more easily, allowing teams to coordinate daily work with less friction. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Conferencing Facilitate virtual conferences that connect multiple people remotely Caller ID Identify the number and contact information of a caller before answering the phone GigTel 32 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - Customizable Reports: Alter the layout and content of reports - Electronic Faxes: Create, edit, preview, and send faxes electronically - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Online Voice Transmission: Transmit voice and other information digitally - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail to Email: Transcribes voice messages to email. --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $12.99 Per User,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.