# RentalReady Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RentalReady the right Vacation Rental solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/216583/RentalReady/reviews

---

RentalReady

4.9 (114)

[View alternatives](https://www.capterra.com/p/216583/RentalReady/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of RentalReady

Ease of use

4.7

Customer Service

4.8

## Pros and Cons in Reviews

Fraser M

Head of Customer ExperienceLeisure, Travel & Tourism, 11 - 50 employeesUsed the software for: 1-2 years.

“It has allowed us to move from multiple systems used for bookings, guest communications, payments etc to an all in one platform“

December 11, 2025

Jonathan A

Service Accommodation SpecialistCommercial Real Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“It’s about the downtimes, and also the pricing shown when we create an extension isn’t displaying the correct amount automatically.“

September 30, 2025

LV

Livia V

Account ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months.

“The service allows me to start the day having a visual organization of what's going on and I feel like I am in control of what's happening.“

November 26, 2025

Roneson Angelo A

Property Management and MaintenanceReal Estate, 11 - 50 employeesUsed the software for: 6-12 months.

“Occasional delays in updates and limited visibility when bookings are cancelled, which can lead to manual follow-ups.“

January 5, 2026

AC

Akim C

Sales ManagerReal Estate, 51 - 200 employeesUsed the software for: 6-12 months.

“RentalReady has become an important part of how we operate at City Relay, supporting our teams day-to-day and improving efficiency across the board.“

November 26, 2025

QA

Quentin A

ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years.

“The learning curve can be a bit steep at first, and some features are not always intuitive.“

January 2, 2026

DM

Dorothée M

Chargée des opérationsReal Estate, 2 - 10 employeesUsed the software for: 1-2 years.

“Channel connection is stable, updates sync well across platforms, and the messaging hub saves us a lot of time when handling guest communication.“

May 13, 2025

AS

Ana S

Admin asistenteHospitality, 11 - 50 employeesUsed the software for: Less than 6 months.

“There’s no cons that I can report.“

October 3, 2025

## Showing most helpful reviews

Showing 1-25 of 114 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sana N.  
Director  
Hospitality  
Used the software for: 1-2 years

### "High Recommend Rental Ready - Excellent Customer Service"

February 24, 2026

5.0

We’ve had an excellent experience using Rental Ready to manage our Airbnb properties. The platform is easy to use, reliable, and packed with features that make day-to-day management so much smoother. Everything we need is in one place, which saves us a huge amount of time. Overall, it’s been a fantastic tool for managing our short-term rentals, and we would highly recommend Rental Ready to anyone running Airbnb or vacation rental properties.

Pros

What really stands out, though, is the customer service. The support team is responsive, knowledgeable, and genuinely helpful whenever we need assistance. Any questions or issues are handled quickly and professionally, which gives us great confidence in the software.

Cons

There’s very little to fault. Like any software, there are occasional small updates or adjustments to get used to, but the team is clearly committed to improving the platform and supporting users.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Because Rental Ready had features that Lodgify didn't

Review Source

Lehette S.  
Client Success Manager  
Leisure, Travel & Tourism  
Used the software for: Less than 6 months

### "RentalReady Review "

December 18, 2025

5.0

I enjoy the system, having used many other Property Management Systems before, this one is the most comprehensive system with everything I need in one system

Pros

What I like most about RentalReady is that it an all in one Property Management System that includes client management, guest communications, finances and maintenance all under one umbrella. No need to use many systems, RentalReady covers everything one can need. It also has excellent security features that ensures guest and client information stays confidential

Cons

I could not learn all the integrated functions from the help and information center, I needed in person training to use the system to it's full functionality

Switched from

[Hostaway](https://www.capterra.com/p/152433/Hostaway/)[Tokeet](https://www.capterra.com/p/155340/Tokeet/)

I used the previous systems at my previous employment

Review Source

QA

Quentin A.  
Manager  
Real Estate  
Used the software for: 2+ years

### "Good but could be better."

January 2, 2026

4.0

Overall, RentalReady is a solid PMS for agencies managing many units. It improves organization, reduces manual work, and helps keep operations on track. With a bit more polish on UX and stability, it could be excellent.

Pros

RentalReady offers a lot of possibilities: it centralizes reservations, guest communication, and team tasks in one place. The automation options save time and help us stay consistent across multiple properties.

Cons

The learning curve can be a bit steep at first, and some features are not always intuitive. We also noticed occasional minor bugs or slow loading, and a few integrations could be smoother.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing RentalReady

It was a good oppurtunity at the time. I switched to Guesty.

Review Source

Haroon A.  
CEO  
Hospitality  
Used the software for: 6-12 months

### "Outstanding service"

December 11, 2025

5.0

Overall, my experience with Rental Ready has been extremely positive. The system is reliable, easy to use, and offers all the features I need to manage my business efficiently. Throughout the year, the customer service has truly stood out—knowledgeable, responsive, and consistently supportive. While clearer communication around updates would be a welcome improvement, Rental Ready has overall been a fantastic platform that I’m genuinely happy to use.

Pros

Rental Ready has been an outstanding channel manager for my business. The system itself is powerful, reliable, and has everything you need to keep your operations running smoothly. It’s intuitive to use and packed with features that genuinely make a difference day to day. What truly sets Rental Ready apart, though, is the customer service. Over the past year, the support I’ve received has been fantastic. The support team is incredibly knowledgeable, quick to respond, and always willing to go the extra mile to help. It’s clear they really understand the product and care about their customers’ success.

Cons

If I had to mention one small area for improvement, it would be that changes and updates could sometimes be communicated a bit more clearly.

Switched from

[Lodgify](https://www.capterra.com/p/131924/Lodgify/)

Because rental ready has extra advanced features that lodgify didn't like min price compression.

Review Source

VR

Verified Reviewer  
Property Management and Maintenance  
Real Estate  
Used the software for: 6-12 months

### "Useful operational tool with room for improvement"

January 5, 2026

5.0

Overall, RentalReady has been a useful operational tool for managing cleans and tasks. While it supports day-to-day workflows well, improvements in real-time updates and system reliability would significantly enhance the experience.

Pros

RentalReady provides a structured and centralised platform for managing cleaning schedules, maintenance tasks, and property readiness across multiple listings. The system helps improve accountability by clearly assigning tasks and tracking completion, which is especially useful when coordinating with multiple cleaners and teams. It also reduces manual communication by keeping key operational details in one place and supports day-to-day efficiency for property management operations.

Cons

Occasional delays in updates and limited visibility when bookings are cancelled, which can lead to manual follow-ups.

Switched from

[Breezeway](https://www.capterra.com/p/186514/Breezeway/)

We needed more features so we made the switch.

Review Source

VR

Verified Reviewer  
Operation Manager  
Hospitality  
Used the software for: 2+ years

### "The Ease of use "

August 18, 2025

4.0

i would say very good, but i feel it could be better, not many things to change, but it have been some changes

Pros

Ease of use, it's very easy, the mailbox is the thing I like, also if we can upload pictures for pre-approvals that will be amazing

Cons

changing the name of the things, eg the global calendar, also when moving the dashboard to be in the missions

Alternatives considered

[Alfred](https://www.capterra.com/p/211115/Alfred/)

Reason for choosing RentalReady

it has DTCM thing that will send it directly and do the check-in and check-out almost same amount

Switched from

[Guesty](https://www.capterra.com/p/159377/Guesty/)

moved to another company that why , i was using guesty before

Review Source

Amber A.  
Operations Manager  
Hospitality  
Used the software for: 6-12 months

### "Super impressed!"

December 11, 2025

5.0

My experience during onboarding and and daily management has been a great one, I am very impressed with the software!

Pros

Rental Ready has a variety of features that make property management efficient. We track our bookings, maintenance, claims, cleaning and refunds within this app, making it a one-stop-shop!

Cons

The acocunting feature has been challenging to learn about, there are a lot of aspects to consider. Now that we have become experts on it, we are really enjoying this seamless benefit!

Switched from

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)

Wanted a one-stop-shop and more user friendly product

Review Source

Fraser M.  
Head of Customer Experience  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Great all in one PMS tool"

December 11, 2025

5.0

Rental Ready has been a really big game changer for us at City Relay. It has allowed us to move from multiple systems used for bookings, guest communications, payments etc to an all in one platform

Pros

Consolidated calendar across multiple booking channels. All in one mailbox for guest communication, easy integration with internal database.

Cons

Not all channels are integrated into the mailbox but i know plans are being made to add more in the coming months

Switched from

[BookingSync](https://www.capterra.com/p/114051/BookingSync/)[KeyNest](https://www.capterra.com/p/211672/KeyNest/)[Duve](https://www.capterra.com/p/174666/Wishbox/)[Front](https://www.capterra.com/p/132901/Front/)

Move separate systems to an all in one platform

Review Source

VR

Verified Reviewer  
General Manager  
Hospitality  
Used the software for: 1-2 years

### "Effective Property Management System"

August 14, 2025

5.0

Overall is a true 5 star experience so far. The operations team has tremendously improved the work flow and also we are able to handle the pricing in a more efficient way.

Pros

The ease of use and the fact that the team continuously improves the system with frequent updates. Moreover the communication is easy and quick.

Cons

Would prefer to have more interfaces and more platforms to list the properties. Also a better training for the staff to use to better maximize the system's potentials.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing RentalReady

The ease of use and the interaction with the developers.

Review Source

Zac R.  
Director  
Retail  
Used the software for: Less than 6 months

### "Big PMS Move"

December 11, 2025

5.0

Great. Support has been good and the software is a game changer. There is a lot going on but once you understand it. Very powerful

Pros

It streamlines everything into one platform. We came from Tokeet and looked at all different platforms. This by far is the best especially automated payouts, AI and reporting

Cons

The onboarding was a challenge. Worth it but we gave our feedback and they have put fixes and measures to help others.

Switched from

[Tokeet](https://www.capterra.com/p/155340/Tokeet/)

Tokeet was way below its need and we needed something all in one.

Review Source

CL

Clarysse L.  
Gestionnaire de biens  
Hospitality  
Used the software for: 1-2 years

### "Un logiciel complet avec un accompagnement précieux"

December 11, 2025

5.0

Le logiciel est très complet et c'est outil qui nous simplifie notre gestion. Tout au long de notre progression d'utilisation l'équipe de Rental Ready est présente à chaque étape et nous permet d'évoluer dans le bon sens !

Pros

Une équipe très compétente, bienveillante et réactive qui nous apporte au quotidien un réel soutien.

Cons

Certains outils ( le modules check-list et planificateur intelligent) ne sont pas assez simple d'utilisation. L'édition simplifiée de ces outils reste à améliorer

Switched from

[Smoobu](https://www.capterra.com/p/160106/Smoobu/)

Je suis plus sûre du nom de notre ancien logiciel. Le produit n'est pas abouti et avait beaucoup de défaillance notamment dans le split des paiements.

Review Source

FB

Fran B.  
sales business manager  
Real Estate  
Used the software for: 6-12 months

### "Rental Ready is a great pms system "

February 25, 2025

5.0

I think Rental Ready is a great platform in order for us to manage properties effectively. I like how easy it is to use and it is also easy for owners to navigate so makes my job easier as I do not have to keep explaining to owners how to use this.

Pros

I like the seamless link between owners and their property and the transparency of the platform to show income and reports. I also like how quick the service team respond and sort issues out, we never have to wait long for a problem to be sorted which gives us great confidence when speaking to our owners.

Cons

Sometimes payouts can take a while and amounts can be wrong. An example is if you set the cleaning fee to £0 for an owner as they clean themselves, sometimes Rental Ready still takes the clean fee from the owner and we need to do a payout adjustment to put this right. Does not happen often but it has happened a few times.

Switched from

[Hostify](https://www.capterra.com/p/183332/Hostify/)

As my company merged with Cohost Partners who use Rental Ready

Review Source

Geneviève T.  
Chef d'entreprise  
Financial Services  
Used the software for: 1-2 years

### "Je suis ravie d'être accompagnée avec Rental Ready... Ils me permettent d'être plus zen en grande période de location ! "

December 1, 2025

5.0

Je les ai rencontrés via une autre conciergerie. Lorsque j'ai décidé de monter ma propre conciergerie, c'était une évidence de travailler avec RENTAL READY.

Pros

La réactivité dans tous les domaines, mais surtout dans la gestion des locataires est leur priorité. Et c'est très bien car lors de nos communications avec nos clients, c'est important d'avoir une réponse rapide ! Evidemment, j'apprécie aussi tous les tutos mis à disposition cela nous permet d'apprendre tout en étant autonomes ! Même avec peu de lots, c'est pratique, efficace avec un bon rapport qualité prix ! Pour les bugs et problèmes là aussi, nous sommes prévenus via un mail et cela nous permet d'anticiper. Pour finir, ils misent beaucoup sur la sécurité. Nous pouvons travailler sur la plateforme facilement. Ils nous permettent également l'accès au site Web et aux appareils mobiles. Ce point là est super pratique :lorsque nous n'avons pas notre ordinateur, nous sommes toujours reliés à RENTAL grâce à l'application mobile.

Cons

Pour le moment, je ne trouve pas de points négatifs quant à mon engagement à RENTAL READY. Ils me permettent de gérer de manière plus facile mes locations.

Review Source

Alexandre N.  
City manager  
E-Learning  
Used the software for: 1-2 years

### "Titre : Un outil complet et efficace pour la gestion de mes locations"

August 14, 2025

5.0

Mon expérience globale avec RentalReady : Dans l’ensemble, mon expérience est très positive. L’outil m’a permis de centraliser la gestion de mes biens et de gagner un temps précieux, surtout pendant les périodes de forte activité. La communication avec les voyageurs et la coordination avec mes prestataires sont beaucoup plus simples et efficaces. Le support client est réactif et à l’écoute, ce qui est rassurant. Aujourd’hui, RentalReady est devenu un élément indispensable pour le bon fonctionnement de ma conciergerie.

Pros

Ce que j’ai le plus apprécié avec RentalReady, c’est la centralisation de toutes mes tâches au même endroit. Je peux gérer mes réservations, communiquer avec les voyageurs, planifier les ménages et suivre les missions de mes prestataires sans perdre de temps. L’interface est claire et intuitive, et le gain d’efficacité est énorme, surtout en haute saison.

Cons

Points négatifs : Au début, la prise en main demande un petit temps d’adaptation, surtout pour configurer correctement tous les paramètres et automatisations. Mais une fois que tout est en place, l’utilisation devient fluide.

Review Source

AA

Alexandre A.  
comptable  
Real Estate  
Used the software for: 1-2 years

### "Une solution fiable et efficace pour la gestion locative"

December 11, 2025

4.0

Mon expérience globale a été très positive. RentalReady a considérablement facilité la gestion quotidienne de mes locations, en regroupant l’essentiel des outils au même endroit. Le logiciel est fiable, intuitif et pensé pour les professionnels de la location courte durée. Bien que quelques améliorations soient possibles, il s’agit d’une solution solide et efficace qui fait gagner du temps tout en réduisant les erreurs.

Pros

J’ai particulièrement apprécié la simplicité d’utilisation du logiciel et la clarté de l’interface. La gestion centralisée des réservations et des messages invités fait gagner beaucoup de temps au quotidien. Les automatisations — notamment pour les check-in, les paiements et les communications — sont très efficaces et réduisent les tâches manuelles. Le service client est également réactif et aide à résoudre les problèmes rapidement.

Cons

Certains modules manquent encore de flexibilité, notamment pour la personnalisation des modèles d’emails et de certaines automatisations. L’intégration avec certaines plateformes peut parfois prendre un peu de temps, et quelques fonctionnalités avancées mériteraient d’être améliorées ou mieux documentées.

Review Source

VR

Verified Reviewer  
Concierge  
Commercial Real Estate  
Used the software for: 6-12 months

### "\[caché sensible contenu\] - Concierge de Nuit - Mes Avis sur Rental Ready "

December 11, 2025

5.0

S'agissant d'un logiciel assez complet, je découvre tout les jours de nouvelles fonctionnalités ainsi de des façons de procéder qui quant à elle deviennent de plus en plus instinctives. Et le fait d'avoir également la possibilité devoir de l'aide dans des délais plus que respectable rend la découverte moins hasardeuse

Pros

Je dirais la grande liberté de gestion laissé par le site sur la gestion et l'aide de l'assistance qui nous réponds toujours assez rapidement et arrive à identifier les problèmes de manière assez précise.

Cons

La communication entre les différentes plateformes locatives comme Airbnb ou Booking.com peuvent avoir du mal à se faire.

Review Source

MB

Mathilde B.  
Responsable qualité  
Real Estate  
Used the software for: 2+ years

### "Rental ready pour notre conciergerie"

May 14, 2025

5.0

Mon expérience avec RentalReady est positive. Le logiciel a permis d’améliorer la productivité de l’équipe en centralisant toutes les tâches liées à la gestion locative courte durée. Il simplifie considérablement la gestion des réservations et la communication avec les voyageurs. Cette application qui est assez onéreuse pour notre entreprise pourrait se développer sur mobile et se moderniser sur son interface web. Egalement être plus à l'écoute des besoins que nous remontons régulièrement.

Pros

La possibilité de regrouper toutes les informations sur nos propriétés, de pouvoir synchronisé les informations pour nos voyageurs sur chaque plateformes. Les outils qui assurent un bon suivi et qui nous permettent de communiquer entre chaque services (tickets, missions...)

Cons

\-Le fait de de pas pouvoir intégrer des photos dans les missions que nous affectons à nos techniciens. -Le fait de ne pas pouvoir bouger une réservation booking -Lenteur des tableaux de bord notamment le planning global - Application mobile inexistante et indispensable pour nos équipes de terrain - Manque de modernité prise en main

Review Source

EF

Emilia F.  
City manager  
Real Estate  
Used the software for: Less than 6 months

### "Un outil fiable et vraiment pratique pour gérer mes locations "

November 26, 2025

5.0

Mon expérience globale est très positive. RentalReady m’a vraiment simplifié la gestion de mes locations : meilleure organisation, communication automatisée avec les voyageurs, moins d’erreurs et un vrai gain de temps. C’est un outil fiable, agréable à utiliser, et qui apporte une réelle tranquillité d’esprit quand on gère plusieurs biens. Je suis très satisfaite et je le recommande volontiers.

Pros

J’aime vraiment la simplicité et la fluidité de RentalReady. L’outil offre une excellente communication avec les voyageurs, grâce aux messages automatisés clairs et bien paramétrables. La synchronisation est fiable, ce qui me permet d’éviter les erreurs et de gérer mes réservations sereinement. J’apprécie aussi le très bon rapport qualité-prix, surtout au vu du temps gagné au quotidien. Enfin, le support est réactif et toujours agréable, ce qui fait la différence.

Cons

Honnêtement, pas grand-chose. Certaines fonctionnalités demandent un petit temps d’adaptation au début, mais une fois prises en main, tout devient fluide. Rien qui gêne réellement l’utilisation au quotidien.

Review Source

TB

Théophile B.  
chargé de relation clientèle  
Hospitality  
Used the software for: 2+ years

### "Un PMS pratique & fiable en développement ! "

May 14, 2025

4.0

En général, l'application est très fluide et facile à utiliser. (Formation de nouveau collaborateur)

Pros

Plateforme facile d'utilisation, performante dans mon travail quotidien. Menu général très fiable, avec la priorisation des informations (CA/Note qualité/ mission etc.)

Cons

Dans un travail en action en permanence, il est dommage que la plateforme ne soit pas adaptée aux petits écrans comme le téléphone. L'outil CARDEX / fiche client n'est peut-être pas suffisamment développé, difficile d'avoir un historique global regroupé sur une même page. (Historique de réservation, habitude de réservation, souhait etc..)

Review Source

Antony L.  
City manager  
Real Estate  
Used the software for: 6-12 months

### "efficacité et gain de temps."

August 17, 2025

5.0

Où se trouve le logiciel vraiment pratique en utilisation quotidienne. Tout est contrôlable d’une même page

Pros

Les avantages sont que RR centralise gestion locative, automatisation des tâches, compta simplifiée, état des lieux, signature électronique et CRM, idéal pour pros de la location meublée ou saisonnière.

Cons

juste le temps de s'adapter au logiciel qui au final est vraiment pratique.tout est contrôlable d'une meme plateforme.

Review Source

sO

shiraz O.  
City Manager  
Hospitality  
Used the software for: 6-12 months

### "Great using RR"

December 10, 2025

5.0

The experience is great, the team is responsive, and they usually help if needed. Easy to use and it has all property managers might need

Pros

Rental Ready is a good tool, where you have everything in one place from communication with guests, to bookings, to review and the AI tool Maia is working perfectly

Cons

I feel it can be more simple, and no many integration with other plateform, like Marriott, plum guide, etc. Only booking, Airbnb and VRBO will be great to add other platforms

Review Source

DC

Deborah C.  
City manager  
Leisure, Travel & Tourism  
Used the software for: 1-2 years

### "Outil pratique dans la gestion de votre conciergerie "

August 15, 2025

5.0

Dans l’ensemble, Rental Ready est un outil pratique pour la gestion de locations. L’interface est claire et facilite le suivi, même si certaines fonctionnalités demandent un temps d’adaptation. Le support est réactif et permet de résoudre rapidement les questions.

Pros

Service de conciergerie efficace et simple d’utilisation. L’interface est claire et le suivi client impeccable !

Cons

L’outil est globalement utile, mais j’ai trouvé que certaines fonctionnalités manquent d’intuitivité et que le temps de réponse du support pourrait être amélioré.

Review Source

DM

Dorothée M.  
Chargée des opérations  
Real Estate  
Used the software for: 1-2 years

### "Reliable, time-saving and easy to use!"

May 13, 2025

5.0

Our overall experience has been very positive. RentalReady helped us centralize our operations across Airbnb, Booking.com, and other platforms without stress. We’ve saved time on calendar management, guest messaging, and rate updates. Customer support is responsive and really helpful. It’s a tool that makes everyday work smoother, especially when managing multiple properties.

Pros

The user interface is very intuitive and clear, even for team members who are not tech-savvy. Channel connection is stable, updates sync well across platforms, and the messaging hub saves us a lot of time when handling guest communication. Their onboarding support was also excellent

Cons

Minor lags when loading the calendar with a high volume of listings, and a few small UX things could be streamlined. But nothing that impacts the core functionality.

Review Source

dW

damien W.  
CEO  
Real Estate  
Used the software for: 1-2 years

### "perfect appli"

November 26, 2025

5.0

Pros

Comprehensive and efficient management of the real estate portfolio. My day-to-day management is professional and much simpler.

Review Source

PP

Paco P.  
CEO Co-Founder  
Real Estate  
Used the software for: 1-2 years

### "Great software !"

May 12, 2025

5.0

Very good experience with an evolving software and efficient customer support. Great and reliable tool overall.

Pros

Customer Support, Monthly Progress, features

Cons

Not being able to manage team access rights, in order to restrict access to certain pages intended for “Admin” use only.

Review Source

Similar Products

Featured