--- title: "Livecare Support Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Livecare Support Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/216586/Livecare-Support/" page_type: "product" language: "en" --- # Livecare Support Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Livecare Support ## What is Livecare Support? Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form ## What is Livecare Support used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Top alternative Featured Overall rating Based on 53 user reviews Reviews sentiment Positive 94% Neutral 4% Negative 2% Starting price €210 Other, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Livecare Support?[Manage this product listing](https://www.g2.com/products/livecare-support/claim_requests/new?auto=true) Rating Breakdown 4.4 +− Features4.5 Value for Money4.4 Ease of Use4.6 Customer Service4.4 Rating Breakdown 4.4 Features4.5 Value for Money4.4 Ease of Use4.6 Customer Service4.4 ## Livecare Support Reviewers Verdict Updated September 2026 AI summary - Livecare Support is a strong fit for small businesses and IT teams needing reliable remote assistance and troubleshooting. - Users appreciate its favorable price-to-feature ratio, accessible remote support tools, and responsive customer service. - It helps businesses resolve technical issues quickly, reduce travel costs, and maintain client satisfaction through remote interventions. - Buyers report negative points such as occasional bugs, performance slowdowns, compatibility gaps with some systems, and setup challenges for Mac and Linux users. - It works best for Windows-based environments seeking practical remote support, but teams with diverse device needs or advanced setup requirements may face trade-offs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Livecare Support 4.4 (53) VS. [4.9 (4,312)](https://www.capterra.com/p/205015/Deel/reviews/) Starting Price €210 Other, Per Year Starting Price $5 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (53) Ease Of Use 4.8 (28,497) Value For Money 4.4 (45) Value For Money 4.7 (20,622) Customer Service 4.4 (45) Customer Service 4.7 (18,613) ## Livecare Support alternatives [Google Drive](https://www.capterra.com/p/161425/Drive/) [4.8 (28,621)](https://www.capterra.com/p/161425/Drive/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161425/Drive/) [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) [4.5 (11,159)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/168668/Microsoft-Teams/) [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [Clockify](https://www.capterra.com/p/169607/Clockify/) [4.8 (9,268)](https://www.capterra.com/p/169607/Clockify/reviews/) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169607/Clockify/) [View all alternatives](https://www.capterra.com/p/216586/Livecare-Support/alternatives/) ## FAQs about Livecare Support Overview ### Which roles and teams benefit most from Livecare Support? Livecare Support is most used by entrepreneurs, IT managers, technicians, and consultants who need fast remote assistance and reliable troubleshooting. Operations and administrative staff use it to resolve everyday user issues, while executives and service leaders rely on it to maintain business continuity, support clients, and streamline technical support workflows. Answer based on 53 reviews Overview ### What company size and industries is Livecare Support built for? Livecare Support is built for small businesses, with 100% of reviewers coming from that segment, and it is used most in Information Technology and Services at 53%. It also appears in Computer Software at 15% and Accounting at 4%, with fit for IT, public administration, utilities, manufacturing, and remote support. Answer based on 53 reviews Features and Usability ### What are the key features of Livecare Support? Livecare Support includes core remote support features like unattended access, screen sharing, remote access/control, and session transfer, plus file transfer and live chat for technician-customer interaction. Differentiating capabilities include automatic intervention reports, an admin panel with reporting and statistics, mobile access, and multiple monitor support. Answer based on 23 reviews Limitations ### What bugs or technical issues does Livecare Support have? Livecare Support works reliably for many teams day to day, but technical issues appear often enough to matter. Common concerns include compatibility problems with older operating systems and some antivirus tools, awkward searches for past sessions, and mixed experiences with issue resolution when teams need help troubleshooting recurring problems. Answer based on 11 reviews Integrations ### Which third-party tools and platforms does Livecare Support integrate with? Livecare Support integrates with GIS Com and Zucchetti HR. These third-party connections cover customer support and HR-related workflows, giving the platform a focused set of integrations for organizations that need links to service and workforce systems. Answer based on 4 reviews Getting Started and Support ### What training and onboarding options does Livecare Support offer? Livecare Support provides live online sessions, webinars, and documentation to help teams get started. Live online sessions and webinars support guided instruction and Q&A, while documentation offers written reference material for self-paced review and setup guidance. Getting Started and Support ### What customer support options does Livecare Support offer, and how do users rate the experience? Livecare Support offers email/help desk, FAQ/forum, knowledge base, and chat. Users generally describe support as fast, stable, and easy to use for both administrators and customers, with quick issue resolution a recurring theme. Some report a less intuitive client page, cumbersome agent downloads, and a few workflow limitations. Answer based on 13 reviews Features and Usability ### How well does Livecare Support handle remote support? Livecare Support makes remote assistance easy for many support teams through quick connections, unattended access, screen sharing, file transfer, and operator handoff. Small IT teams and service providers like the simple customer join process, though some report connection drops, app freezes, and display scaling issues on high-resolution remote desktops. Answer based on 23 reviews Features and Usability ### Is Livecare Support easy to use? Livecare Support feels easy to learn and run for many teams, with an intuitive interface and low system impact. Support desks and internal IT staff often find the connection flow clear for both technicians and customers, though some users want simpler reporting steps, more built-in chat options, and better support for older Mac systems. Answer based on 12 reviews ## Features AI summary Based on 6,446 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) Livecare Support supports all three of the features reviewers value most: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities help businesses connect to devices when needed, manage user access securely, and provide support even when end users are not present, allowing teams to resolve issues faster and maintain better control over remote support operations. Remote Access/Control 4.6 (49) 77.55% of 49 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.2 (5) 20.00% of 5 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Unattended Access 4.6 (43) 65.12% of 43 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 4.4 (41) 48.78% of 41 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.3 (37) 51.35% of 37 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Customizable Branding 4.2 (33) 33.33% of 33 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Livecare Support 44 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Chat: Chat with your counterparts over the video in real time - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.5 (53) 4.5 Based on 53 reviews ## Pricing Value for money 4.4 (45) Free Trial Basic €210.00 Other,Per Year Value for money 4.4 (45) 4.4 Based on 45 reviews ## Integrations [ Zucchetti HR](https://www.capterra.com/p/160206/Infinity-Global-HR/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (45) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (45) 4.4 Based on 45 reviews ## User reviews Overall rating 4.4 Based on 53 reviews Filter by rating 5(26) 4(24) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent NL Nickis L. Marketing Director Leisure, Travel & Tourism ### "Determined Remote Control and Management " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 30, 2024 Pros Livecare Support has made an accurate remote assistance to different players, and files are well shared with the company needs. Cons Livecare Support has focused all the business support, and it is done online. Switched from [My LiveChat](https://www.capterra.com/p/120249/My-LiveChat/) [Exercise Pro Live](https://www.capterra.com/p/171154/Exercise-Pro-Live/) [Design Flex](https://www.capterra.com/p/218525/2020-Design-Live/) [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Andrea B. CEO Computer Software ### "uno strumento quotidianamente indispensabile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2023 molto positiva, lo utilizziamo da anni ed abbiamo sempre avuto un supporto Pros molto semplice sia capirne il funzionamento che utilizzarlo Cons niente da segnalare, mai avuto inconvenienti Reasons for choosing Livecare Support perché è un'azienda italiana e sono molto vicini alla clientela Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VN Viviana N. Commerciale Apparel & Fashion ### "Assistenza clienti" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 11, 2023 Pros La facilità e struttura del software, ottimo rapporto qualità prezzo. Cons Penso che sia molto utile implementare la possibilità di fare video call più utenti Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Francesca M. IT Technician Computer & Network Security ### "Livecare Support, il miglior software per il supporto remoto!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 3, 2023 Esperienza super! Pros Il software è molto semplice ed intuitivo sia per l'end user che per l'amministratore. Ha molte funzionalità che permettono un ottimizzazione del lavoro, come ad esempio: invio report al cliente dopo aver utlimato l'assistenza; associare tipi di contratti a diversi clienti; avere agent da poter installare su sistemi non presidiati; avere una reportistica sulle assistenze erogate (sia per azienda che per operatore e anche in base al periodo scelto); la condivisione dati; la chat istantanea... Cons implementerei il drag and drop tra il pc dell'ammnistratore e le sessioni remote, così da velocizzare lo scambio dati. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) Software non completi sotto tanti punti di vista. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing Livecare Support Per le motivazioni sopra citate. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2023 Buongiorno Francesca, grazie della recensione positiva! :) La funzionalità drag and drop è stata implementata un mese fa con il rilascio della release 20.00! CD Cristian D. Imprenditore Information Technology and Services ### "Utilizzatore di Live care support da diversi anni - Soddisfatto" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 November 30, 2022 Buona sotto tutti i punti di vista da diversi anni Pros Accesso non presidiato - controllo remoto per l'assistenza Cons Interazione con mac - non è funzionale come con un client windows Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS Domenico S. Tecnico Informatico Information Technology and Services ### "Ottimo prodotto ma migliorabile" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 30, 2022 Ottima Pros Qualità prezzo, facile da installare e configurare, veloce ma migliorabile Cons Manca copia e incolla diretto, personalizzazione di tutti i campi da visualizzare nel pannello di controllo, possibilità di avere connessione simultanea sullo stesso agent senza dover condividere la connessione manualmente, ottimizzazione su dispositivi apple tipo ipad Alternatives considered [Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/) Reasons for choosing Livecare Support Qualità prezzo funzionalità Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 9, 2023 Buongiorno Domenico, grazie della recensione! :) La funzionalità copia incolla di file è stata implementata un mese fa con il rilascio della release 20.00. MG Marco G. Informatico Information Technology and Services ### "Assistenza" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 30, 2022 Pros Controllo remoto in assistenza e richiesta di accettazione controllo da parte del cliente Cons Non è facilmente integrabile con gestionale zucchetti Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LD Leandro D. Tecnico Information Technology and Services ### "Recensione" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 30, 2022 Pros Associare l'assistenza ad un cliente specifico. Cons La ricerca di vecchie assistenze effetuate è "macchinosa" Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PB Paolo B. Titolare Information Technology and Services ### "Primo approccio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2022 Pros Semplicità d'uso, interazione con i dispositivi smartphone Cons Nulla da segnalare a parte alcune disconnessioni su reti particolarmente lente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User IT Manager Internet ### "Soddisfatti del prodotto, ma anche del supporto" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 29, 2022 Riduzione dei costi senza rinunciare a nessuna funzionalità, anzi migliorandone qualcuna. Pros Il modo di connettersi per cui il tecnico fornisce il codice di accesso. Ci evita di sprecare tempo all'inizio per spiegare agli utenti quale codica ci devono fornire. Come viene presentato il resoconto dei collegamenti effettuati. Le guide disponibili. Cons Venendo da un'altro software si spende un po' di tempo per capire il meccanismo utilizzato, ma è tutto ben documentato. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Dopo chesono passati al pricing per anno i prezzi si sono alzati tanto. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/216586/Livecare-Support/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.