# Livecare Support Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Livecare Support Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/216586/Livecare-Support

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# 

 Livecare Support Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Livecare Support

## What is Livecare Support?

Livecare Support is a remote support software enabling you to connect remotely to computers and mobile devices to carry out remote software assistance operations in a simple and efficient way. For those who are interested in transforming small operations into real business, you can activate contract templates, storing data and invoices of the assistance given in the final report form

## What is Livecare Support used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/)

Top alternative

Featured

Overall rating

Based on 53 user reviews

Reviews sentiment

Positive

94%

Neutral

4%

Negative

2%

Starting price

€210

Other, Per Year

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Livecare Support?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.icona.it/en/index.php&name=Livecare Support)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Livecare Support

4.4 (53)

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

€210

Other, Per Year

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (53)

Ease Of Use

4.6 (28,296)

Value For Money

4.4 (45)

Value For Money

4.5 (20,443)

Customer Service

4.4 (45)

Customer Service

4.4 (18,447)

## Livecare Support alternatives

Highest Rated

[4.9 (4,263)](https://www.capterra.com/p/205015/Deel/reviews/)

Starting price

$5.00

Per User, Per Month

[4.6 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

Starting price

$14.99

Per User, Per Month

[4.7 (1,367)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting price

$480.00

Per User, Per Month

[4.7 (730)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)

Starting price

$6.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/216586/Livecare-Support/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

4.6 (49)

77.55% of 49 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Unattended Access

4.6 (43)

65.12% of 43 reviewers that rated this feature as important or highly important

Manage computers located anywhere without the remote customer present at the other end

Screen Sharing

4.4 (41)

48.78% of 41 reviewers that rated this feature as important or highly important

Digitally share screen view with others

File Sharing

4.3 (37)

51.35% of 37 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Customizable Branding

4.2 (33)

33.33% of 33 reviewers that rated this feature as important or highly important

Add customized logos and colors to align with company branding

Session Transfer

4.2 (32)

40.63% of 32 reviewers that rated this feature as important or highly important

Transfer a support session to another team member

Livecare Support 44 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Application programming interface that allows for integration with other systems/databases

Verify the identity of users/devices to enable secure access

Communicate using direct chat or messages within the system

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

A chronological record of actions or occurrences within a network, software, or process

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Ability to chat online in real time

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Access multiple screens from one centralized location

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Engage in direct, instant messaging with customers, users, etc.

Active monitoring of systems, applications, or networks

Access work applications remotely, for when working away from the office and/or traveling

Provide support to your customers and employees remotely over a shared network

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Record and save a video file of what is happening on a computer screen

Digitally share screen view with others

At least a username and password is required to access the system

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Allow users to access multiple services after entering their login credentials once

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Extra layer of security that requires not only a password and username but also something specific to that user

Presenter can see and hear participants and vice versa

Manage computers located anywhere without the remote customer present at the other end

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Chat with your counterparts over the video in real time

Supports various video file formats

Features

4.5 (53)

4.5

Based on 53 reviews

## Pricing

Value for money

4.4 (45)

Free Trial

Basic

€210.00

Other,Per Year

Value for money

4.4 (45)

4.4

Based on 45 reviews

## Integrations

[

Zucchetti HR](https://www.capterra.com/p/160206/Infinity-Global-HR/)

## Support, customer service and training options

Customer Service

4.4 (45)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.4 (45)

4.4

Based on 45 reviews

## User reviews

Overall rating

4.4

Based on 53 reviews

Filter by rating

5(26)

4(24)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

NL

Nickis L.

Marketing Director

Leisure, Travel & Tourism

### "Determined Remote Control and Management "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 30, 2024

Pros

Livecare Support has made an accurate remote assistance to different players, and files are well shared with the company needs.

Cons

Livecare Support has focused all the business support, and it is done online.

Switched from

[My LiveChat](https://www.capterra.com/p/120249/My-LiveChat/)

[Exercise Pro Live](https://www.capterra.com/p/171154/Exercise-Pro-Live/)

[Design Flex](https://www.capterra.com/p/218525/2020-Design-Live/)

[Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AB

Andrea B.

CEO

Computer Software

### "uno strumento quotidianamente indispensabile"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 12, 2023

molto positiva, lo utilizziamo da anni ed abbiamo sempre avuto un supporto

Pros

molto semplice sia capirne il funzionamento che utilizzarlo

Cons

niente da segnalare, mai avuto inconvenienti

Reasons for choosing Livecare Support

perché è un'azienda italiana e sono molto vicini alla clientela

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VN

Viviana N.

Commerciale

Apparel & Fashion

### "Assistenza clienti"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 11, 2023

Pros

La facilità e struttura del software, ottimo rapporto qualità prezzo.

Cons

Penso che sia molto utile implementare la possibilità di fare video call più utenti

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

FM

Francesca M.

IT Technician

Computer & Network Security

### "Livecare Support, il miglior software per il supporto remoto!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

August 3, 2023

Esperienza super!

Pros

Il software è molto semplice ed intuitivo sia per l'end user che per l'amministratore. Ha molte funzionalità che permettono un ottimizzazione del lavoro, come ad esempio: invio report al cliente dopo aver utlimato l'assistenza; associare tipi di contratti a diversi clienti; avere agent da poter installare su sistemi non presidiati; avere una reportistica sulle assistenze erogate (sia per azienda che per operatore e anche in base al periodo scelto); la condivisione dati; la chat istantanea...

Cons

implementerei il drag and drop tra il pc dell'ammnistratore e le sessioni remote, così da velocizzare lo scambio dati.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/)

Software non completi sotto tanti punti di vista.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Reasons for choosing Livecare Support

Per le motivazioni sopra citate.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 9, 2023

Buongiorno Francesca, grazie della recensione positiva! :) La funzionalità drag and drop è stata implementata un mese fa con il rilascio della release 20.00!

CD

Cristian D.

Imprenditore

Information Technology and Services

### "Utilizzatore di Live care support da diversi anni - Soddisfatto"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

0.0

0.0

Likelihood to Recommend

8/10

November 30, 2022

Buona sotto tutti i punti di vista da diversi anni

Pros

Accesso non presidiato - controllo remoto per l'assistenza

Cons

Interazione con mac - non è funzionale come con un client windows

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Domenico S.

Tecnico Informatico

Information Technology and Services

### "Ottimo prodotto ma migliorabile"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

November 30, 2022

Ottima

Pros

Qualità prezzo, facile da installare e configurare, veloce ma migliorabile

Cons

Manca copia e incolla diretto, personalizzazione di tutti i campi da visualizzare nel pannello di controllo, possibilità di avere connessione simultanea sullo stesso agent senza dover condividere la connessione manualmente, ottimizzazione su dispositivi apple tipo ipad

Alternatives considered

[Iperius Remote](https://www.capterra.com/p/219280/Iperius-Remote/)

Reasons for choosing Livecare Support

Qualità prezzo funzionalità

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 9, 2023

Buongiorno Domenico, grazie della recensione! :) La funzionalità copia incolla di file è stata implementata un mese fa con il rilascio della release 20.00.

MG

Marco G.

Informatico

Information Technology and Services

### "Assistenza"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 30, 2022

Pros

Controllo remoto in assistenza e richiesta di accettazione controllo da parte del cliente

Cons

Non è facilmente integrabile con gestionale zucchetti

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LD

Leandro D.

Tecnico

Information Technology and Services

### "Recensione"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 30, 2022

Pros

Associare l'assistenza ad un cliente specifico.

Cons

La ricerca di vecchie assistenze effetuate è "macchinosa"

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PB

Paolo B.

Titolare

Information Technology and Services

### "Primo approccio"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 30, 2022

Pros

Semplicità d'uso, interazione con i dispositivi smartphone

Cons

Nulla da segnalare a parte alcune disconnessioni su reti particolarmente lente

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

IT Manager

Internet

### "Soddisfatti del prodotto, ma anche del supporto"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 29, 2022

Riduzione dei costi senza rinunciare a nessuna funzionalità, anzi migliorandone qualcuna.

Pros

Il modo di connettersi per cui il tecnico fornisce il codice di accesso. Ci evita di sprecare tempo all'inizio per spiegare agli utenti quale codica ci devono fornire. Come viene presentato il resoconto dei collegamenti effettuati. Le guide disponibili.

Cons

Venendo da un'altro software si spende un po' di tempo per capire il meccanismo utilizzato, ma è tutto ben documentato.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

Dopo chesono passati al pricing per anno i prezzi si sono alzati tanto.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/216586/Livecare-Support/reviews/)

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