# Deskoala Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Deskoala Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/216587/Deskoala --- # Deskoala Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Deskoala ## What is Deskoala? Deskoala is an help desk and ticketing software that takes care of bringing together and managing all the requests and conversations with your company's customers in a single space. The shared email addresses, telephone lines and other means of communication used by Help Desk employees converge in a flexible, well-organized, intuitive system capable of tracking and archiving every activity. ## What is Deskoala used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Deskoala?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.icona.it/en/index.php&name=Deskoala) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Deskoala 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Deskoala alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars ## FAQs about Deskoala Overview ### What company size and specific industries is Deskoala built for? Deskoala is designed for organizations in IT, manufacturing, maintenance, utilities, insurance, healthcare, retail, and gaming. The vendor description does not specify a company size, so it appears to fit businesses in these sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Deskoala? Deskoala offers support ticket management, ticket tracking, and SLA management for case handling, plus live chat, email management, and multi-channel communication. It includes a self service portal, knowledge base management, automated routing, queue management, reporting and analytics, and a mobile app for access on the go. Talk to an expert ### More questions? Ask our experts Integrations ### Which third-party tools and platforms does Deskoala integrate with? Deskoala integrates with Acty, Livecare Support, Salesforce Work.com, and TeamViewer ONE. These catalog integrations span support and remote-access workflows, giving Deskoala connections to tools used for customer service, internal support operations, and team collaboration. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Deskoala 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Tickets are automatically assigned to specific agents based on predefined rules Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Track interaction history by documenting conversations for contacts Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access the system via a mobile application Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[ Livecare Support](https://www.capterra.com/p/216586/Livecare-Support/)[ Salesforce Work.com](https://www.capterra.com/p/225996/Salesforce-Workcom/)[ Acty](https://www.capterra.com/p/214633/Acty/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.