# PetPocketbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PetPocketbook the right Pet Sitting solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216597/PetPocketbook/reviews --- PetPocketbook 4.9 (127) [View alternatives](https://www.capterra.com/p/216597/PetPocketbook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PetPocketbook Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SW Samuel W Owner and operatorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “It has streamlined scheduling, invoicing, and client communication, allowing us to focus more on caring for pets and less on paperwork.“ September 20, 2025 MK Melanie K Owner OperatorIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I have several staff members who all make different amounts due to their different start dates, but cancellations and Holiday pay are a little difficult to manage through the compensation piece in PetPocketbook.“ October 5, 2025 LM Laura M OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Ease of scheduling, client messaging, streamlining communication, invoicing, centralizing requests on calendar, reports/stats, managing employee calendars and pay.“ April 1, 2025 MK Melanie K Owner OperatorIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Some of the icons are hard to find due to the colors. If the user is unaware of a certain feature, unless they hover over the particular field or are shown the field the user is not aware it is there/available.“ October 5, 2025 MC Maritza C OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “That it has all the features i could need for my business: invoicing, schedule, client portfolio, client communication, staff pay reports.“ November 12, 2024 JR Julie R OwnerChild Day Care Services, Self-employedUsed the software for: 6-12 months. “I also don't like that when you want 3 visits daily all the am visits have to be requested, then mid day, then pm as separate transactions.“ January 12, 2025 SW Samuel W Owner and operatorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “Scheduling, invoicing, and communicating with pet parents are all in one place, which saves us so much time.“ September 20, 2025 LM Laura M OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “The costs were not feasible for a startup business like mine and the interface of their programming was not as appealing to the eye nor compatible for the work that I do.“ April 1, 2025 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nancy H. owner of a non-veterinary service Consumer Services Used the software for: 1-2 years ### "PetPocketbook" January 14, 2025 5.0 When I do have a question, I get a response within a short amount of time. Pros The daily list of what pet sits/dog walks is very nice. I can see individual sitter's scheduled, just mine, or the schedules for all staff. Cons I have not figured out an easy way to have it invoice clients before an When I do have a question the team is assignment starts. Switched from [DoTimely](https://www.capterra.com/p/170194/DoTimely/) PetPocketbook is easier to use especially for invoicing. Review Source Response from PetPocketbook January 16, 2025 Thanks for your review, Nancy! We're happy to hear you're liking the platform and that our support team has been responsive to your questions! We're excited to offer the option to bill ahead of services in the future which should help streamline things for you! SW Samuel W. Owner and operator Veterinary Used the software for: Less than 6 months ### "PetPocketbook Streamlined Our Business and Boosted Client Happiness" September 20, 2025 5.0 Our experience with PetPocketbook has been outstanding from day one. The platform is intuitive, reliable, and truly tailored for pet-care businesses. It has streamlined scheduling, invoicing, and client communication, allowing us to focus more on caring for pets and less on paperwork. The support team is responsive and continually improving the product, which gives us confidence that the service will only get better. We’ve been nothing but happy and highly recommend PetPocketbook to other pet-care professionals. Pros We love how user-friendly and seamless PetPocketbook is for both our team and our clients. Scheduling, invoicing, and communicating with pet parents are all in one place, which saves us so much time. The app is reliable and intuitive, making it easy to send updates, track visits, and keep everything organized. It really streamlines our business and helps us deliver excellent care. Cons The platform is fantastic overall, but it currently lacks a few basic features we’d find very helpful—such as taking deposits and having more flexibility to send invoices on our own terms rather than tied to a specific date. We understand these are areas the team is actively working on, so we’re excited for future updates. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing PetPocketbook PetPocketbook offered the reliability and efficiency we needed—timely notifications, easy scheduling, and smooth payments—while being more affordable. The team also made the transition effortless by transferring all of our data for us. Counterpart lacked these essentials and cost more than it was worth, while PetPocketbook’s ease of use has helped our business grow and kept our clients happy. Switched from [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) In our opinion, Counterpart was simply ineffective. It failed to send timely notifications to staff or customers and ended up costing far more in fees—especially for contractors working only once a month—than what we actually paid those contractors. Overall, PetPocketbook is the clear winner. Its ease of use has helped our business grow exponentially, and our clients absolutely love it. Review Source Response from PetPocketbook October 9, 2025 Thank you for the thoughtful feedback! Looking forward to building deposits into our platform! JM Julie M. Dog walker Hospitality Used the software for: 6-12 months ### "Switched from Time to Pet to Pet Pocketbook" April 8, 2025 5.0 I used time to pet for over 5 years so switching to pet pocketbook was a big adjustment for my customers and I. After a few weeks we all got the hang of it and I can’t believe I didn’t switch sooner. This software is so much more affordable than TTP and so much more user friendly. The support team is incredible. I highly recommend using pet pocketbook for your pet sitting business! Pros So much easier for customers to book or cancel one visit or multiple visits. Recurring schedules are so easy for me to manage. The drag and drop feature on the desktop version is great. The price is low and adding extra staff doesn’t cost me anything. The support team answers every question quickly and in a way that’s so easy to understand. Cons I would like on the desktop view to have an option for the pet icons to be smaller. I would like to be able to block days we’re unavailable. Switched from [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) To save money initially but there's been so many added benefits. Review Source Response from PetPocketbook April 9, 2025 We're so happy to hear the transition to PetPocketbook has been a good one! We're so thankful for your review and feedback and look forward to growing together. EM Erica M. Owner, Pet Sitter, Dog Trainer Consumer Services Used the software for: I used a free trial ### "Loving Pet Pocketbook!" July 16, 2025 5.0 Loving this software. I switched from another software that was closing down so I had a LOT of questions, concerns, and details to discuss. \[sensitive content hidden\] took her time and helped me at every step of the process and was so patient and kind. As I am getting used to everything, any time I have a question they are so quick to answer! Most of the things that are different to me (and what I was worried would be issues) are things I am getting used to quickly, and are much less of a problem than I expected. My staff also LOVES the app, especially their ability to get/send messages to clients (we don't give clients our sitters direct numbers so all previous messages had to go through me which could be tedious). Pros The customer service is phenomenal! They are so helpful and patient during the setup and learning process! Cons Billing ahead can be a bit difficult and the full calendar view with all employees is tough to get used to when compared to what I had before. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Reason for choosing PetPocketbook Ease of use for myself, staff, and clients Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/) Software was closing down, which turned into a blessing in disguise Review Source Response from PetPocketbook July 17, 2025 It's been a pleasure working with you, Erica! We're happy the transition from PetSitClick to PetPocketbook was smooth and successful. MH Mary H. Owner Consumer Services Used the software for: I used a free trial ### "5 Toe Beans Up!" June 25, 2025 5.0 Pros This was the easiest pet sitting software for my clients and me to use. I got rave reviews from my clients who were switching over from another software. The transition was flawless, and the customer service is amazing! Cons I have no complaints about this software whatsoever! Going through the onboarding process made everything so easy to follow, and if I had any questions, they were quickly answered. Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Reason for choosing PetPocketbook The customer service is years ahead of theirs. I love the enthusiasm that they have for their product as well. Switched from [Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) I was having a lot of issues with their interface and I wasn't happy with them overall. Review Source Response from PetPocketbook June 26, 2025 We're so happy to hear your clients are loving PetPocketbook! Glad the transition was flawless too. BC Becky C. Dog Walker, Business Owner Veterinary Used the software for: Less than 6 months ### "Such a perfect app for small biz pet care providers!" May 11, 2025 5.0 Pros PetPocketbook has made it possible for me to feel fully supported while diving in and starting my own small dog walking business this past year! Their scheduling and invoicing features have allowed me to feel professional right from the start. It has been so amazing having all of the tools I need as a pet care provider consolidated into one app rather than having to use different platforms for different functions. I've felt so confident communicating with clients, knowing I'm able to provide them with an app that streamlines our communication and keeps all of their info together. PetPocketbook's team has been WONDERFUL about providing guidance and answers to all of my questions during the learning phase, and I appreciate knowing that any questions I have will be answered by someone who genuinely wants to support my business ownership journey. They've been all-around fantastic and their app is exactly the tool I've need to provide support to my clients and myself! Cons I've been looking forward to the new app being available in app stores, so clients can transition out of using their web browser for features! Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing PetPocketbook Not accommodating for dog walkers. I previously worked for dog walking businesses that tried a number of apps but PP was the most user friendly as an employee. Review Source Response from PetPocketbook May 12, 2025 You made our day with this review, Becky! We love being able to work with you. Thanks for the review! KC Katlin C. Owner Veterinary Used the software for: I used a free trial ### "Paw-Tastic Experience!" December 18, 2025 5.0 It was an easy transition from my old platform to utilizing PetPocketbook full-time. \[sensitive content hidden\] my Account Manager has also been a huge help during this transition and answered all of my questions. Pros PetPocketbook has been a very positive experience and easy to use platform for both my command pet parents. Cons I don’t have any cons. The platform has met all of my expectations and my clients are very happy with it as well. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook Because of the price, the customer support, a more positive trial period. Review Source Response from PetPocketbook December 22, 2025 We're so happy to work with you! We're glad you're having a Paw-Tastic experience! KB Kelsie B. Dog trainer, pet care service provider Consumer Services Used the software for: 1-2 years ### "Pet Pocketbook" February 16, 2025 5.0 PPB is awesome and a great value to the business both financially and systematically. Pros they keep you in the know with what they are working on, efficiently handle any user questions and I love the pet parent profiles. Cons web browser and that videos will sometimes take a while to upload/ drain my battery. another thought- for clients that have passed away, I was hoping there would be a voided style situation instead of having to leave the pet on there or delete the past pets overall info. also it might be nice to have a link where clients are able to set up their profiles directly from the website after filling out their inquiry form. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook price point was better for what seemed like the same thing Review Source RR Reina R. Owner Veterinary Used the software for: 1-2 years ### "Potential Was There So I Gave Them A Try" April 10, 2025 4.0 Some aggravations during setup compared to how I was using/billing with Quickbooks but I found a way to work with what they had. Looking forward to all the updates, especially instant pay. Pros the monthly cost was cheaper than quickbooks where i switched from. Cons No "get money now" feature but i was told it would be possible at some point in the future. I almost didnt switch because of it. Also, the client set up of having to have their emails on file and no way to upload clients in mass form on my own. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing PetPocketbook Petpocketbook cost was more effective for me. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The monthly cost and fees per transaction Review Source Response from PetPocketbook April 10, 2025 Hi Reina! Good news, instant payouts was launched already! We'll reach out to help with this :) NV Nicole V. Owner Consumer Services Used the software for: Less than 6 months ### "PetPocketbook works great for our small business!" September 29, 2025 5.0 Overall PetPocketbook has been easy, straightforward, user friendly, and cost effective. Our clients and staff have had many great things to say about using Pet Pocketbook Pros PetPocketbook helped us seamlessly and easily transfer over all of our business data. They have been tremendously supportive, and the software is easy to use and makes many things we do much quicker and simpler. Cons We have not yet found anything that we dislike! Any issues or feedback we have we send to the team. We also get a prompt response and a solution. Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/) PSC closed down, we were left looking for a software solution. Review Source Response from PetPocketbook September 30, 2025 So glad to hear you're loving our software! It's been so fun working together and we look forward to growing together. LK Leslie K. Owner Staffing and Recruiting Used the software for: Less than 6 months ### "Worth the Price/Awesome Support" January 12, 2025 5.0 I really appreciate the simplicity of use and how communicative staff is to help with questions/concerns. Then the speed to impresentable changes deserves attention. All for a small monthly fee. Pros Staff taking suggestions seriously and updates rolling out fairly quickly. Cons Still a little basic in some functions. Some glitches and limitations. No client app. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook I looked at three others - two of which I can’t remember the name. I’ve used Time to Pet for six years while under a company. But they can get expensive as you add employees. I chose PPB for functionality, one set price, and excellent customer support. Review Source Response from PetPocketbook January 13, 2025 Thank you for your kind words, Leslie! We appreciate your support. Now that our client app is available in beta, we'll reach out to help get everyone set up! CL Christine L. Pet Sitter, Owner Consumer Services Used the software for: 1-2 years ### "Best Pet Business Software" September 5, 2024 5.0 On a scale of 1-10? It's an 11. All the time. Pros There are so many things I like about PetPocketbook! Let's start with Customer Service. Extraordinary! Quick and thorough responses. The application itself is very user friendly and they are developing enhancements all the time. I use it EVERY. DAY! Without this application, my business would not run as smooth. Cons nothing. I can't say a bad word or tell you there's anything I don't like. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook Price, location of company, and customer service and features of the application. Review Source Response from PetPocketbook September 12, 2024 Thank you so much for the kind words and your support! It means a lot to us! ❤️ AD Andrea D. Owner Retail Used the software for: Less than 6 months ### "10 out of 10" September 8, 2024 5.0 Very happy and would recommend it to any pet sitters and dog walkers. Pros Easy to use and setup, great support, professional look to my clients. Cons Can't delete items on invoices without going into scheduling-- mobile app could have more features. Alternatives considered [Scout](https://www.capterra.com/p/152018/Scout/) Reason for choosing PetPocketbook Better interface and documentation. Competitively priced for what you get. Review Source Response from PetPocketbook September 17, 2024 Thank you for your support, Andrea! Regarding deleting appointments from a draft invoice, you can actually do that by tapping to edit the draft from your invoices tab, and then tap into the appointment that you'd like to remove and hit "archive" from there! If you need any help with navigating that, please let us know! We're here to help :) CM Casey M. Owner Consumer Services Used the software for: Less than 6 months ### "All Good Dogs LLC" May 21, 2024 4.0 Overall, its been a very positive experience so far using PPB. It has helped save me so much time and the PPB team is an absolute pleasure to work with! Pros Having everything in one place is great! Scheduling in PetPocketbook is locked in. I was using Google calendar before and it's cut my scheduling time down a lot. PetPocketbook probably saves 2-3 hours a week on just scheduling alone. Before PetPocketbook I bounced between TD bank invoice system -- didn't like it. Then I went to Venmo but when tax season came around there were so many roadblocks. With PetPocketbook it's super easy especially with AutoPay and automatic tips too. I love that with the reporting dashboard I can go in and see stats and financials and really just have invoicing be automated. Cons I've been using both the web app on my phone and the beta app. I use the beta app throughout the day as I'm doing visits but can't do admin stuff yet like last minute visit requests, so I tend to bounce around. I'm really looking forward to the app soon! Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook I had history using the PPB software at previous pet care businesses that also provide dog walking, sitting, and daycare services. Review Source DT Donna T. Owner Consumer Services Used the software for: 1-2 years ### "Best platform for pet sitters " May 10, 2025 5.0 I love it! It is very inexpensive very easy to navigate, and it keeps track of your staffs pay Pros Easy to navigate and digital report cards. The person who showed me how to set up PetPocketbook is still available for me if I have any questions Cons Some owners had trouble setting it up. I would have liked to block off certain days for vacation or doctor appointments. I do t like to use two calendars Review Source Response from PetPocketbook May 12, 2025 So glad to hear you're loving it! Thanks for the kind words, Donna! KH Karen H. Owner Staffing and Recruiting Used the software for: 1-2 years ### "Exceptional value for the nominal cost." May 3, 2025 4.0 It has been a pleasure working with them since my initial contact and two years later I'm thrilled with the value it has brought to my life and company. Pros PetPocketbook saves me so much time! No more Sundays spent invoicing and doing schedules as their features do this with very little input on my end. Once I do the initial consultation with a client, they are responsible for keeping their profile up-to-date so I never have to worry about all the small details. Cons Sometimes the processes are not set-up as I envision in my mind, but thankfully there is an online help feature to ease the learning curve. Review Source Response from PetPocketbook May 6, 2025 Thank you for the kind words, Karen! It's been awesome working with your business. MP Margo P. Owner Consumer Services Used the software for: 1-2 years ### "Sandy Paws CHS loves PPB" January 13, 2025 5.0 It’s been fantastic and all of my employees and staff love it . Pros I have been using PetPocketbook for a little over a year for my business! It has made my life 1000 times easier with bookings, payments, and every day employee scheduling. Cons There isn’t anything I don’t like about the app, but I wish we could …. See the view of the pets of the week via a calendar breakdown besides just on their profile + The overnights could be broken down by timing + Booking overnight as one not multiple days + Ability to add pickup and drop off more than once for 1 stay Review Source Response from PetPocketbook January 14, 2025 We're so happy to hear you and your team having been loving PetPocketbook and it's our pleasure to be able to work with y'all! We're so excited about the recent updates to overnights that allow pet parents to request overnights as a date range in a hotel-style booking! Excited to have you try it out and share your feedback! MH Michelle H. Owner Consumer Services Used the software for: 2+ years ### "PetPocketbook is a game changer for my pet sitting platform " November 9, 2024 5.0 PetPocketbook has been wonderful and has enabled me to use my time more efficiently with clients rather than bogged down with admin Pros Love the way it stream lines my reservations, invoices and payments into one easy to use platform Cons Not being able to call or text for customer service. Only available through email and I’m always out in the field. Review Source Response from PetPocketbook November 18, 2024 Thanks for your review and feedback, Michelle! It's been a pleasure working with you throughout the years! If you need support over the phone we'd be happy to set up a scheduled call or just let us know you'd prefer a phone call and we'd be happy to pick up the phone and call you! MM Mikaela M. Owner Consumer Services Used the software for: I used a free trial ### "Great Layouts" December 5, 2024 4.0 I overall love my experience with PetPocketbook again I love how it looks and I love how easily I can access everything Pros I like how it is very organized, and everything looks presentable Cons I wish I could customize the questions asked when a client fills out their profile Review Source Response from PetPocketbook December 11, 2024 Thank you for your kind words! We're so happy you loved your experience with us during your free trial! JF Jen F. Owner Consumer Services Used the software for: 2+ years ### "Love PetPocketbook!" July 7, 2024 5.0 Petpocketbook has been great. It has been incredibly helpful keeping client info, documents and scheduling all in one place. Every time I had a question or suggestion, the Petpocketbook team has responded quickly and they have always been so helpful! Pros PetPocketbook is easy to use and customer service is great. Cons Clients sometimes seem to have difficulty figuring it out. Reason for choosing PetPocketbook Cost Review Source Response from PetPocketbook August 1, 2024 So glad that you're enjoying your experience! We'd love to hear more about what your clients are having difficulty with, so we can help address it! ML Monica L. Professional Pet Sitter Consumer Services Used the software for: 1-2 years ### "I LOVE Pet Pocketbook!!! " June 10, 2024 5.0 It’s been so easy & helpful to use. The support from the small team is also unmatched. Pros Easy to view, the setup is great & very functional. Cons Only that the app is still being developed, but that takes time & I am more than willing to wait!! Review Source Response from PetPocketbook July 9, 2024 Thanks for your support, Monica! We expect our pet parent out to be out in beta later this year!!! TP Tessa P. CEO Hospitality Used the software for: 6-12 months ### "Wild ones loves PPB" June 10, 2024 5.0 Pros How simple it is to use for such a great cost. The PPB team is also absolutely amazing! Cons Not sure if it’s due to PPB or service provider, but will sometimes get a “server error” and the app will crash but thankfully usually comes right back up. Review Source Response from PetPocketbook June 18, 2024 Thank you, Tessa! AD Amanda D. Pet Sitter Veterinary Used the software for: Less than 6 months ### "Pet sitting User " June 11, 2024 5.0 Very good staff is amazing and very quick to respond. Pros I can communicate and keep organized with all my clients Cons I can’t set up billing for individuals and many often are billed and then billed again for one week of services. Review Source Response from PetPocketbook June 18, 2024 Thanks for your support Amanda! We'd love to connect to better understand where you're having trouble on the billing side of things and help you get that set up properly! MC Michelle C. Owner Consumer Services Used the software for: Less than 6 months ### "Great software for a small business" March 13, 2024 5.0 Wonderful! The demo was thorough, onboarding was easy, and my clients like it. Pros I like that it's easy to use and not overburdened by a million different features. It offers exactly as much as I need. Cons It's presently missing key features, like a pet parent app or a chat feature to communicate with clients, but that's in the works. Reason for choosing PetPocketbook More budget friendly and more streamlined (doesn't have a million features. I like that it's simpler). Review Source Response from PetPocketbook March 14, 2024 Thank you for your support, Michelle! We do have an in-app messenger that you can use to communicate with your clients! The pet parent app should be coming out later this year! KK Kelly K. Owner, petcare business Hospitality Used the software for: 1-2 years ### "Love this portal so much!" July 10, 2023 5.0 I have really enjoyed my experience with petpocketbook so far. They have always been so quick to help and respond to me. They really do care about their clients. Pros I love the ease of the portal for my clients to use but also myself. They keep it simple which others don’t and makes it for a huge learning curve. I like the scheduling tools and the automated invoicing! Cons I think a few more customizations are needed to improve the app, but I think they are working on them and will get the features soon! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.