--- title: "PetPocketbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is PetPocketbook the right Pet Sitting solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/216597/PetPocketbook/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- PetPocketbook 4.9 (127) [View alternatives](https://www.capterra.com/p/216597/PetPocketbook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of PetPocketbook Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews LM Laura M OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “Ease of scheduling, client messaging, streamlining communication, invoicing, centralizing requests on calendar, reports/stats, managing employee calendars and pay.“ April 1, 2025 MK Melanie K Owner OperatorIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “I have several staff members who all make different amounts due to their different start dates, but cancellations and Holiday pay are a little difficult to manage through the compensation piece in PetPocketbook.“ October 5, 2025 MC Maritza C OwnerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “That it has all the features i could need for my business: invoicing, schedule, client portfolio, client communication, staff pay reports.“ November 12, 2024 MK Melanie K Owner OperatorIndividual & Family Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Some of the icons are hard to find due to the colors. If the user is unaware of a certain feature, unless they hover over the particular field or are shown the field the user is not aware it is there/available.“ October 5, 2025 SW Samuel W Owner and operatorVeterinary, 2 - 10 employeesUsed the software for: Less than 6 months. “It has streamlined scheduling, invoicing, and client communication, allowing us to focus more on caring for pets and less on paperwork.“ September 20, 2025 JR Julie R OwnerChild Day Care Services, Self-employedUsed the software for: 6-12 months. “I also don't like that when you want 3 visits daily all the am visits have to be requested, then mid day, then pm as separate transactions.“ January 12, 2025 JM Joanne M Dog WalkerVeterinary, 2 - 10 employeesUsed the software for: I used a free trial. “I also love that I can read all the notes and see the photos that my dogwalkers leave for our clients. And I love that our clients are really enjoying getting the updates and photos as well - very good feedback from them! “ February 19, 2025 LM Laura M OwnerConsumer Services, Self-employedUsed the software for: Less than 6 months. “The costs were not feasible for a startup business like mine and the interface of their programming was not as appealing to the eye nor compatible for the work that I do.“ April 1, 2025 ## Showing most helpful reviews Showing 1-25 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nancy H. owner of a non-veterinary service Consumer Services Used the software for: 1-2 years ### "PetPocketbook" January 14, 2025 5.0 When I do have a question, I get a response within a short amount of time. Pros The daily list of what pet sits/dog walks is very nice. I can see individual sitter's scheduled, just mine, or the schedules for all staff. Cons I have not figured out an easy way to have it invoice clients before an When I do have a question the team is assignment starts. Switched from [DoTimely](https://www.capterra.com/p/170194/DoTimely/) PetPocketbook is easier to use especially for invoicing. Review Source Response from PetPocketbook January 16, 2025 Thanks for your review, Nancy! We're happy to hear you're liking the platform and that our support team has been responsive to your questions! We're excited to offer the option to bill ahead of services in the future which should help streamline things for you! SW Samuel W. Owner and operator Veterinary Used the software for: Less than 6 months ### "PetPocketbook Streamlined Our Business and Boosted Client Happiness" September 20, 2025 5.0 Our experience with PetPocketbook has been outstanding from day one. The platform is intuitive, reliable, and truly tailored for pet-care businesses. It has streamlined scheduling, invoicing, and client communication, allowing us to focus more on caring for pets and less on paperwork. The support team is responsive and continually improving the product, which gives us confidence that the service will only get better. We’ve been nothing but happy and highly recommend PetPocketbook to other pet-care professionals. Pros We love how user-friendly and seamless PetPocketbook is for both our team and our clients. Scheduling, invoicing, and communicating with pet parents are all in one place, which saves us so much time. The app is reliable and intuitive, making it easy to send updates, track visits, and keep everything organized. It really streamlines our business and helps us deliver excellent care. Cons The platform is fantastic overall, but it currently lacks a few basic features we’d find very helpful—such as taking deposits and having more flexibility to send invoices on our own terms rather than tied to a specific date. We understand these are areas the team is actively working on, so we’re excited for future updates. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[DaySmart Pet](https://www.capterra.com/p/93413/DaySmart-Pet/) Reason for choosing PetPocketbook PetPocketbook offered the reliability and efficiency we needed—timely notifications, easy scheduling, and smooth payments—while being more affordable. The team also made the transition effortless by transferring all of our data for us. Counterpart lacked these essentials and cost more than it was worth, while PetPocketbook’s ease of use has helped our business grow and kept our clients happy. Switched from [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) In our opinion, Counterpart was simply ineffective. It failed to send timely notifications to staff or customers and ended up costing far more in fees—especially for contractors working only once a month—than what we actually paid those contractors. Overall, PetPocketbook is the clear winner. Its ease of use has helped our business grow exponentially, and our clients absolutely love it. Review Source Response from PetPocketbook October 9, 2025 Thank you for the thoughtful feedback! Looking forward to building deposits into our platform! JM Julie M. Dog walker Hospitality Used the software for: 6-12 months ### "Switched from Time to Pet to Pet Pocketbook" April 8, 2025 5.0 I used time to pet for over 5 years so switching to pet pocketbook was a big adjustment for my customers and I. After a few weeks we all got the hang of it and I can’t believe I didn’t switch sooner. This software is so much more affordable than TTP and so much more user friendly. The support team is incredible. I highly recommend using pet pocketbook for your pet sitting business! Pros So much easier for customers to book or cancel one visit or multiple visits. Recurring schedules are so easy for me to manage. The drag and drop feature on the desktop version is great. The price is low and adding extra staff doesn’t cost me anything. The support team answers every question quickly and in a way that’s so easy to understand. Cons I would like on the desktop view to have an option for the pet icons to be smaller. I would like to be able to block days we’re unavailable. Switched from [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) To save money initially but there's been so many added benefits. Review Source Response from PetPocketbook April 9, 2025 We're so happy to hear the transition to PetPocketbook has been a good one! We're so thankful for your review and feedback and look forward to growing together. EM Erica M. Owner, Pet Sitter, Dog Trainer Consumer Services Used the software for: I used a free trial ### "Loving Pet Pocketbook!" July 16, 2025 5.0 Loving this software. I switched from another software that was closing down so I had a LOT of questions, concerns, and details to discuss. \[sensitive content hidden\] took her time and helped me at every step of the process and was so patient and kind. As I am getting used to everything, any time I have a question they are so quick to answer! Most of the things that are different to me (and what I was worried would be issues) are things I am getting used to quickly, and are much less of a problem than I expected. My staff also LOVES the app, especially their ability to get/send messages to clients (we don't give clients our sitters direct numbers so all previous messages had to go through me which could be tedious). Pros The customer service is phenomenal! They are so helpful and patient during the setup and learning process! Cons Billing ahead can be a bit difficult and the full calendar view with all employees is tough to get used to when compared to what I had before. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Reason for choosing PetPocketbook Ease of use for myself, staff, and clients Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/) Software was closing down, which turned into a blessing in disguise Review Source Response from PetPocketbook July 17, 2025 It's been a pleasure working with you, Erica! We're happy the transition from PetSitClick to PetPocketbook was smooth and successful. MH Mary H. Owner Consumer Services Used the software for: I used a free trial ### "5 Toe Beans Up!" June 25, 2025 5.0 Pros This was the easiest pet sitting software for my clients and me to use. I got rave reviews from my clients who were switching over from another software. The transition was flawless, and the customer service is amazing! Cons I have no complaints about this software whatsoever! Going through the onboarding process made everything so easy to follow, and if I had any questions, they were quickly answered. Alternatives considered [Pawfinity](https://www.capterra.com/p/142461/Pawfinity/) Reason for choosing PetPocketbook The customer service is years ahead of theirs. I love the enthusiasm that they have for their product as well. Switched from [Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) I was having a lot of issues with their interface and I wasn't happy with them overall. Review Source Response from PetPocketbook June 26, 2025 We're so happy to hear your clients are loving PetPocketbook! Glad the transition was flawless too. KC Katlin C. Owner Veterinary Used the software for: I used a free trial ### "Paw-Tastic Experience!" December 18, 2025 5.0 It was an easy transition from my old platform to utilizing PetPocketbook full-time. \[sensitive content hidden\] my Account Manager has also been a huge help during this transition and answered all of my questions. Pros PetPocketbook has been a very positive experience and easy to use platform for both my command pet parents. Cons I don’t have any cons. The platform has met all of my expectations and my clients are very happy with it as well. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook Because of the price, the customer support, a more positive trial period. Review Source Response from PetPocketbook December 22, 2025 We're so happy to work with you! We're glad you're having a Paw-Tastic experience! BC Becky C. Dog Walker, Business Owner Veterinary Used the software for: Less than 6 months ### "Such a perfect app for small biz pet care providers!" May 11, 2025 5.0 Pros PetPocketbook has made it possible for me to feel fully supported while diving in and starting my own small dog walking business this past year! Their scheduling and invoicing features have allowed me to feel professional right from the start. It has been so amazing having all of the tools I need as a pet care provider consolidated into one app rather than having to use different platforms for different functions. I've felt so confident communicating with clients, knowing I'm able to provide them with an app that streamlines our communication and keeps all of their info together. PetPocketbook's team has been WONDERFUL about providing guidance and answers to all of my questions during the learning phase, and I appreciate knowing that any questions I have will be answered by someone who genuinely wants to support my business ownership journey. They've been all-around fantastic and their app is exactly the tool I've need to provide support to my clients and myself! Cons I've been looking forward to the new app being available in app stores, so clients can transition out of using their web browser for features! Alternatives considered [Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing PetPocketbook Not accommodating for dog walkers. I previously worked for dog walking businesses that tried a number of apps but PP was the most user friendly as an employee. Review Source Response from PetPocketbook May 12, 2025 You made our day with this review, Becky! We love being able to work with you. Thanks for the review! NV Nicole V. Owner Consumer Services Used the software for: Less than 6 months ### "PetPocketbook works great for our small business!" September 29, 2025 5.0 Overall PetPocketbook has been easy, straightforward, user friendly, and cost effective. Our clients and staff have had many great things to say about using Pet Pocketbook Pros PetPocketbook helped us seamlessly and easily transfer over all of our business data. They have been tremendously supportive, and the software is easy to use and makes many things we do much quicker and simpler. Cons We have not yet found anything that we dislike! Any issues or feedback we have we send to the team. We also get a prompt response and a solution. Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/) PSC closed down, we were left looking for a software solution. Review Source Response from PetPocketbook September 30, 2025 So glad to hear you're loving our software! It's been so fun working together and we look forward to growing together. RR Reina R. Owner Veterinary Used the software for: 1-2 years ### "Potential Was There So I Gave Them A Try" April 10, 2025 4.0 Some aggravations during setup compared to how I was using/billing with Quickbooks but I found a way to work with what they had. Looking forward to all the updates, especially instant pay. Pros the monthly cost was cheaper than quickbooks where i switched from. Cons No "get money now" feature but i was told it would be possible at some point in the future. I almost didnt switch because of it. Also, the client set up of having to have their emails on file and no way to upload clients in mass form on my own. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing PetPocketbook Petpocketbook cost was more effective for me. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The monthly cost and fees per transaction Review Source Response from PetPocketbook April 10, 2025 Hi Reina! Good news, instant payouts was launched already! We'll reach out to help with this :) LM Laura M. Owner Consumer Services Used the software for: Less than 6 months ### "Highly recommend for businesses!" April 1, 2025 5.0 PetPocketBook has saved me so many gray hairs. I was manually creating a calendar, taking in client requests, and invoicing/keeping track of outstanding payments. This managing software has been a one stop shop, easy to learn and navigate, clients let me know that it is easy to schedule and pay online. Before I found PetPocketbook through a NAPPS conference link, I was researching other platforms. The costs were not feasible for a startup business like mine and the interface of their programming was not as appealing to the eye nor compatible for the work that I do. I am grateful for this software and feel the price they charge is fair and resonable. The staff at PetPocketbook has been very helpful in answering all of my questions and attedning to my needs promptly. I would highly recommend this management software, thank you PetPocketbook! Pros Ease of scheduling, client messaging, streamlining communication, invoicing, centralizing requests on calendar, reports/stats, managing employee calendars and pay. Cons Platform is still improving services and features, some features needed for your business may not be available. Alternatives considered [Kennel Connection](https://www.capterra.com/p/102808/Kennel-Connection/) Reason for choosing PetPocketbook pricing, ease of navigating, friendly and helpful staff Review Source Response from PetPocketbook April 2, 2025 Thanks for your review, Laura! We're excited to continue to grow together. EZ Emily Z. Owner Consumer Services Used the software for: 2+ years ### "Thanks PetPocketbook" February 18, 2025 4.0 I have been using PetPocketbook for 2 years, I wouldn't be able to run my business with out it. They are alway updating and making improvements which is great! Pros I love that it is cute and fun. It is really affordable and the customer service is top notch if you have questions or issues. Cons Sometimes clients can not figure out how to fill out their profile, its not always super intuitive. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook PetPocketbook was one of the only options that did not charge based on how many users there are. Review Source Response from PetPocketbook February 19, 2025 It's been a wonderful 2 years together! Thanks for your support, Emily! SM Shaunna M. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "Best decision I've made since starting my business!" December 29, 2022 4.0 PetPocketbook really changed so much for me. It saves me time, which is money. It is SO worth the price, in fact, I think its a steal. It keeps everything organized. It elevates my small business to a more professional level. Pros I have 2 favorites. The simplicity, and the staff support! The simplicity of the software by far exceeds any of my expectations going into choosing a software. I feel as if I can feel how much this software means to the founder and the staff. They are all very hands on and extremely accessible. I love working with passionate people, and people that are always looking to crowd source to keep advancing their product. They truly care about your experience with their software. Cons I don't think that there is much that is hard to use. The demo is very thorough, and they really make sure that you understand how it all works before you get started. I don't really have too much criticism. I would love to see the app a bit more functional. It would be awesome to message customers from directly in app, and I'd love to see an app for the client too! I know that PP constantly has stuff in progress, so I am excited to see what comes next. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[DoggieDashboard](https://www.capterra.com/p/248595/DoggieDashboard/) Reason for choosing PetPocketbook Honestly, it was the Demo with \[sensitive content hidden\] that did it for me. He was so friendly, and informative. He explained everything in a way I understood, and answered all my questions before I got to ask them! The alternatives didn't have a live demo with their free trial, and I feel like I definitely wasn't getting the most out of the time, because I was too busy trying to figure out how to use it. Review Source Response from PetPocketbook January 6, 2023 Thank you for your support, Shaunna! Looking forward to growing together in the years to come! DH Dave H. Owner/Operator Veterinary Used the software for: Less than 6 months ### "Life Changer!" April 5, 2022 5.0 PPB is just such a well rounded, user friendly, intuitive and pretty to look at software! I am saving so much time now, and this has allowed me to focus on other tasks with my business including expanding, but also it has freed up time for me to do more things I enjoy in my personal life. The relief of finishing up a month and knowing that all invoicing is already sorted is a pretty good feeling! I couldn't be happier with it. Pros The scheduling and invoicing features have been especially amazing and time saving for me. Being able to easily drag and drop dogs to different walkers and groups. I save a huge amount of time each month invoicing because PPB automatically invoices from the completed walk schedule. The ability to easily store all client and staff info. I also save money as I do not need Docusign anymore, on PPB I can have my client agreements/T&Cs sent out, filled in and saved. Clients can check their walk times, request and cancel walks which saves me more time. The PPB team are super friendly and helpful, always available and happy to clearly answer any questions. They are also always looking to improve PPB and open to suggestions and feedback on ways to do this. Cons Honestly nothing to fault. PetPocketBook ticks every box for my business. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Handlr](https://www.capterra.com/p/149359/Handlr/) Reason for choosing PetPocketbook I saw instantly that PPB was clearly much more detailed and able to do everything I needed for my dog walking business. It is so easy to use and also modern. Some of the other sites are pretty old school. It is the only one I've seen that focuses on and absolutely nails scheduling for groups of dogs rather than one on one dog walks. And the automatic invoicing from the schedule is just perfect. It seriously ticked all the boxes. Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) I'd been looking for something like this for years, but none of the pet software sites did what I needed. I finally found PetPocketBook and realised it was exactly what I had been searched for for so long, then was devastated to learn they did not yet service Australia! As soon as they started up here I was 100% onboard. Review Source Response from PetPocketbook April 7, 2022 Thank you so much for the support and for giving us the push to come to Australia! We are excited to have you in the PetPocketbook family! CL Chantel L. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "The Absolute Best Software Decision you could make for your business!" August 3, 2023 5.0 PetPocketbook has streamlined my invoicing, scheduling and payroll process. Pros Pet Pocketbook's sleek design and ease of use are the two features that I like most about Pet Pocketbook. The product is SO well thought out. I tested a number of other products before finding PetPocketbook and this is the only one that not only met my needs, but completely exceeded all expectations when it came to their thoughtful design, exceptional customer service, and truly well planned features. They are far and away the BEST decision you could make when choosing a scheduling/invoicing product for your company. I honestly can't recommend them enough if you have a pet sitting/dog walking service. Cons I have no negative comments. If anything, it will be awesome once their product is available on the APP store for clients which is on the horizon! Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook I chose PetPocketbook because while the other products that I tried were functional, none of them felt intuitive. It was very clunky trying to navigate different features, set up complex appointments, and figure out how to make the product work for my business etc. I wanted a product that was easy to use for my clients, as well as any staff member that signed up. PetPocketbook solved that problem, bar none. Review Source Response from PetPocketbook November 1, 2023 Thank you for the kind words! The ease of use is exactly where we hope to differentiate! 🙌 JL Joseph L. Owner Operator Human Resources Used the software for: Less than 6 months ### "Easy-to-use & affordable" May 9, 2025 4.0 Been using it for two months and it's working out so far. Support is quick and easy to get. Pros Affordable compared to others. Get the essentials +more. Support is quick and easy. Cons Clients have to be sent an invite to create a profile. It would make things easier. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing PetPocketbook Affordable price and features available. Review Source Response from PetPocketbook May 12, 2025 Thanks for your feedback, Joseph! Glad to hear our support team has been helpful. RS Rachel S. Owner and Veterinary Technician Veterinary Used the software for: Less than 6 months ### "Excellent Option for Pet Sitting/Care Services" December 10, 2024 4.0 From the start of the onboarding process to the follow up to month to month contract - \[sensitive content hidden\] and the rest of her team have been extremely accessible and helpful. They took my feedback on the app to their developers as well for optimization. A wish list of items as well as immediate bug fixes (and follow up to let me know it was done!). I highly recommend this product and service team - specifically for a pet care/sitting/grooming business. Pros User friendly as well as start up business owner friendly. Cons I wish there were more options for customization like the categories. I provide medical services and this is geared towards pet sitting. (Common 'con' in my reviews since my business is very niche.) I also I had a bit more exporting and reporting functionalities. One more wish list - SOAP misc section under patient profile where I can keep internal record notes/client notes as patient record. Ability to export/download as PDF as well per date of service. Review Source Response from PetPocketbook December 13, 2024 We appreciate the feedback you've shared with us to help make improvements to PetPocketbook! Thanks for your review and for sharing your wish list, Rachel! AT Annabelle T. Pet Care Provider Consumer Services Used the software for: 1-2 years ### "Very happy with the website capability and developer responsiveness!" November 13, 2024 5.0 Overall very happy with the website! Processes are streamlined and clear, the website and business app in beta are aesthetic and well laid out. The staff, developers and HR are so responsive to any questions or issues! Pros Admin and developers are very responsive to feedback, available for problem-solving, and clear helpful communicators. I love that I can bill any time now. I like the format of the invoices and receipts and that clients can pay directly through the website. I love the update to see payouts in the reports section, very helpful for accounting. The price for subscription is very reasonable. Cons I wish that clients could request overnight visits while they are set as "all day" appointments. The processing fee for clients is on the more expensive side, though I understand why. I am excited for the client app to be available! Review Source Response from PetPocketbook November 19, 2024 Thanks for the review, Annabelle! We're so happy to hear you're loving the option to bill now. Just to clarify, the fees clients pay is a platform service fee, not a processing fee! We're super excited to gather feedback about our pet parent app now that it's in testing :) MH Michelle H. Owner Consumer Services Used the software for: 2+ years ### "PetPocketbook is a game changer for my pet sitting platform " November 9, 2024 5.0 PetPocketbook has been wonderful and has enabled me to use my time more efficiently with clients rather than bogged down with admin Pros Love the way it stream lines my reservations, invoices and payments into one easy to use platform Cons Not being able to call or text for customer service. Only available through email and I’m always out in the field. Review Source Response from PetPocketbook November 18, 2024 Thanks for your review and feedback, Michelle! It's been a pleasure working with you throughout the years! If you need support over the phone we'd be happy to set up a scheduled call or just let us know you'd prefer a phone call and we'd be happy to pick up the phone and call you! MM Mikaela M. Owner Consumer Services Used the software for: I used a free trial ### "Great Layouts" December 5, 2024 4.0 I overall love my experience with PetPocketbook again I love how it looks and I love how easily I can access everything Pros I like how it is very organized, and everything looks presentable Cons I wish I could customize the questions asked when a client fills out their profile Review Source Response from PetPocketbook December 11, 2024 Thank you for your kind words! We're so happy you loved your experience with us during your free trial! CJ Calia J. Professional Dog Walker and Dog Trainer Veterinary Used the software for: 2+ years ### "Streamline your pet business with ease!" October 24, 2024 5.0 I have had a great experience using Pet Pocketbook! Pros The simplicity of keeping all client information, scheduling, and billing condensed to one, user-friendly platform. The team at Pet Pocketbook is also always extremely responsive and helpful! Cons Nothing in particular that I can think of! Review Source Response from PetPocketbook November 5, 2024 Thank you for the review, Calia! It's been great growing together. We look forward to continued partnership and growth! BC Bob C. Owner Consumer Services Used the software for: 1-2 years ### "PetPocketbook is Awesome!" December 15, 2023 5.0 I've been using PetPocketbook for 2 years now and it has vastly improved how I run my business for both myself and my clients. I can't imagine that there's a better way out there to do what I'm doing with it and I have no inclination to even check to see if I'm wrong. Pros There are so many pros. The app and site are so easy to use for both the business owner and the clients. My wife and I run a daily doggie playgroup on weekdays. For a long time I didn't see the point in paying someone else to do all of the admin work that I could do myself. But a couple of years ago I decided to just start looking to see what was out there. I found PetPocketbook and it changed my life. Well, my business life anyway. The two main functions I was looking to streamline were scheduling and invoicing. Not only has PPB streamlined them for me, saving me hours per month, but they've also completely eliminated the possibility of human error on my end. Before I started using PPB, I was doing all of my scheduling by email and setting it up on an Excel spreadsheet. Customers would email us their requests and I would put them into the spreadsheet. Although it worked fine, it was additional work that was unnecessary and there was always the possibility of a mistake being made on my end. I might miss a request. I might put something in on the wrong date. I might accidentally delete something while I was doing something else. PPB eliminates human error for scheduling on my end. Customers put in their requests through the portal. I see them all and approve them, which adds them to the schedule. The new drag and drop feature makes it even easier and I can't make a mistake because it highlights the day to drop it on and if I accidentally drop it on a different day, it will tell me. Once I do that, the customer gets a notification that their request was approved. If a customer needs to cancel an appointment, they do it themselves. The appointment comes off my schedule and I get a notification that it was cancelled. In addition to eliminating mistakes on my end, it eliminates the possibility of miscommunication between myself and my client. We both get notifications whenever a change is made. I can also set up repeating appointments so that clients who use us on the same days every week don't have to worry about it unless they need to cancel. As for invoicing, I tried to keep it simple to save me time. I took all of the info off the spreadsheet every two weeks and sent it in an email to each client with basically just the totals for each week and the total balance for the two weeks combined. Now, not only is it all automated and I don't have to do anything, but the clients get a very detailed invoice. I set it up to auto invoice every two weeks and every two weeks all of my invoices get emailed to my customers at about 8am on Monday. It even sends me a reminder the night before if I have any open appointments on invoices that are getting ready to go out. It completely eliminates any possible invoicing errors on my end. Other features. I can customize appointments for each service I provide. I can customize rates for each service and even each client if I need to. I can send messages to my clients individually or in groups, eliminating emails and/or text messages. All communication goes through the portal. By being able to store all of my clients contact information in the database and contact them through it, I don't have to keep all of that info in my address book on my phone or computer. I can put in vaccination dates and it will send me reminders when I need clients to send me new vax records. It's very easy to input payments and keep track of client balances. By using the apps on our phones (or a mobile version of their website if preferred), my wife and I each have the list of dogs we are going to pick up. The option to check them off as they are picked up is available, although we don't use it. We do use the option to check them off as we drop them off. This checks them off the list so we know they're home, and even more importantly, it sends a notification to the client so they know their dog is home. There is a report card that can be filled out with notes if necessary, and I love that it uses GPS to track where the phone is when the dog is checked off the list. The report card/GPS combo eliminates the need to leave a paper note to inform the client that we were there. This is such a big bonus to me as I hated using paper notes, but didn't know of a better solution. Their customer service is fantastic. They are very responsive and get back to you in a timely manner. We don't have any employees, but if you do, this looks like it would handle everything you need to do with employees very well. It's just a fantastic tool for my business and I love it. Cons If you are going to force me to find a con about this product, I would have to say... Nothing. Honestly. The money I spend on it is minimal and well worth the price. I would be willing to pay more for it, but don't tell them I said that. The few times I've had an issue, I just sent them a message and they got back to me very quickly with an answer that addressed it. One time it was user error on my end, one time it was me not understanding how something worked, and one time it was a glitch on their end that they fixed within hours. There are a couple of things that I would like it to do, but it's still pretty new and they're constantly improving it, so I imagine that they'll get to those things sooner than later, but I can always put in a request for something if I need to. Reason for choosing PetPocketbook Because it's awesome! I guess that doesn't meet the 40 character minimum so I'll add, Because it's awesome! Review Source CG Catherine G. Owner Veterinary Used the software for: 2+ years ### "Extremely satisfied and pleased with our 1st choice " May 16, 2024 5.0 Extremely satisfied and most happy with our choice. There are many companies offering similar platforms but It would be difficult to find one as intrinsically strong from all angles. Pros \[sensitive content hidden\] initial approach was a determining factor. She travelled to CT to meet us in person. She is a smart, poised and amicable person. Their price structure was different than most other companies which worked well for us. The idea of growing a company assisted by a company who supports the same beliefs was also instrumental. Cons I have zero criticism. They are available 24hrs a day and very quick at responding. Reason for choosing PetPocketbook Their approach and the fact that they were also growing with us and did not pretend to be ahead of the pack. Slow and steady wins the race. Review Source SC Samantha C. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "A Dog Walkers Best Friend " April 29, 2023 5.0 Pet Pocketbook has been such so incredibly helpful in managing my business. It takes care of almost everything besides the dog walking. I hesitate to share how great it is with others because I feel that it gives my business a competitive edge over the competition. Pros I am so grateful for everything Pet Pocketbook does to keep me organized and to keep the business side of things running smoothly. Cons If I could change anything I would have the ability to offer dog walks in certain locations or with particular walkers at set times to avoid bookings in different ends of town at the same time. Reason for choosing PetPocketbook Pet Pocketbook beats it's competition with the BEST customer service and best price hands down. Review Source MG Mitchell G. Company owner Recreational Facilities and Services Used the software for: 6-12 months ### "Excellent product, very pleased" October 5, 2023 5.0 So far it’s been lovely and the team at pet pocket book have been extremely helpful along the way! Pros How easy it was to use, while still having all the features I needed. Cons I can’t really think of any legitimate cons Review Source Response from PetPocketbook November 1, 2023 Thank you for your support! ❤️ JF Jen F. Owner Consumer Services Used the software for: 2+ years ### "Love PetPocketbook!" July 7, 2024 5.0 Petpocketbook has been great. It has been incredibly helpful keeping client info, documents and scheduling all in one place. Every time I had a question or suggestion, the Petpocketbook team has responded quickly and they have always been so helpful! Pros PetPocketbook is easy to use and customer service is great. Cons Clients sometimes seem to have difficulty figuring it out. Reason for choosing PetPocketbook Cost Review Source Response from PetPocketbook August 1, 2024 So glad that you're enjoying your experience! We'd love to hear more about what your clients are having difficulty with, so we can help address it! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.