# Page 3 | PetPocketbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PetPocketbook the right Pet Sitting solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216597/PetPocketbook/reviews --- PetPocketbook 4.9 (127) [View alternatives](https://www.capterra.com/p/216597/PetPocketbook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of PetPocketbook ## Showing most helpful reviews Showing 51-75 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CJ Calia J. Professional Dog Walker and Dog Trainer Veterinary Used the software for: 2+ years ### "Streamline your pet business with ease!" October 24, 2024 5.0 I have had a great experience using Pet Pocketbook! Pros The simplicity of keeping all client information, scheduling, and billing condensed to one, user-friendly platform. The team at Pet Pocketbook is also always extremely responsive and helpful! Cons Nothing in particular that I can think of! Review Source Response from PetPocketbook November 5, 2024 Thank you for the review, Calia! It's been great growing together. We look forward to continued partnership and growth! SC Sara C. Professional pet sitter Consumer Services Used the software for: I used a free trial ### "Affordable and easy" April 10, 2025 5.0 Pros I love that it is affordable and user friendly. Cons I would like to have mileage tracking and an app! Also would be nice if a payroll app was integrated. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Reason for choosing PetPocketbook It was more affordable because my team is growing. Review Source Response from PetPocketbook May 6, 2025 Thanks for your review, Sara! AO Annalise O. pet Sitter Individual & Family Services Used the software for: 1-2 years ### "Love PetPocketBook for dog walking LLC!" November 16, 2024 5.0 My experience with PetPocketbook has always been great I have had so many questions and the team gets back to Me within a day Pros I found out about PetPocketbook a year ago and since then I’ve loved it. I used to have all my clients in a handwritten planner and now it is the best switch I’ve ever made. Cons I think I’d love to see the app have more features and a parent app!! Review Source Response from PetPocketbook November 22, 2024 Thank you so much for taking the time to write a review for us! We're so excited to add more features to the mobile app and start collecting feedback on the just-launched pet parent app! JL Joseph L. Owner Operator Human Resources Used the software for: Less than 6 months ### "Easy-to-use & affordable" May 9, 2025 4.0 Been using it for two months and it's working out so far. Support is quick and easy to get. Pros Affordable compared to others. Get the essentials +more. Support is quick and easy. Cons Clients have to be sent an invite to create a profile. It would make things easier. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing PetPocketbook Affordable price and features available. Review Source Response from PetPocketbook May 12, 2025 Thanks for your feedback, Joseph! Glad to hear our support team has been helpful. JJ Janelle J. Owner Online Media Used the software for: Less than 6 months ### "Love pet pocketbook " November 11, 2024 5.0 So far so good ! I really like all the back end tools. The analytics really make it helpful for tracking. The customer service is top notch ! Pros How simple it is to use and manage. It really cuts out long hours of invoicing Cons You can not pre-bill for a service Sometimes the report cards lag Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook More affordable Seems easier to use Excellent customer service Review Source Response from PetPocketbook November 19, 2024 Thanks for your feedback and review, Janelle! We're looking forward to pre-billing functionality in the future! We'll reach out to learn more about the report cards lagging so we can get down to the bottom of that for you! NS Natalie S. Owner Operator Veterinary Used the software for: 6-12 months ### "Pet Pocketbook is great! " November 12, 2024 5.0 I am so glad I found this platform to help me with my pet related business. It has saved me so much time and streamlined so much for me. Pros The customer service is fantastic and the platform has simplified running my business. Cons I wish the schedule synched with my google calendar. Review Source Response from PetPocketbook November 19, 2024 Thanks for the review, Natalie! We're excited about the upcoming Google Calendar integration! Stay tuned :) CZ Chloe Z. Dog Trainer Facilities Services Used the software for: I used a free trial ### "Easiest scheduling system" December 19, 2024 5.0 So amazing, customer service is so good and very quick to respond. overall has made both mine and my clients lives easier Pros How easy it is to use and how great the service is. Cons nothing! I overall have had nothing but a good experience. Review Source Response from PetPocketbook December 20, 2024 So happy to hear PetPocketbook has helped make your life and your clients' lives easier! Thanks for your review :) KC Kelsey C. Owner Veterinary Used the software for: 6-12 months ### "Great program " July 3, 2024 4.0 They have amazing customer service. Everyone has been so helpful and wonderful. I haven’t had much issues with the program itself. It’s easy to use and navigate and it has been helpful in keeping my growing business in line! Pros I love having the daily schedule option. I also like the profiles for the pets and that pet parents have access! Cons Invoices- I require payment in advance and I am not able to send invoices beforehand. I also can’t send invoices immediately for pet parents on my weekly plan. I like to send it after their service because it’s due the same day as their last day of service for the week Alternatives considered [DogBizPro](https://www.capterra.com/p/141295/DogBizPro/) Reason for choosing PetPocketbook Price was better and ease of using the program Review Source Response from PetPocketbook July 9, 2024 Thanks for your support Kelsey! We got our start supporting dog walking, so our invoicing is set up a bit differently. That said, we are working on building out more customized invoicing options for vacation care and overnights! Stay tuned! JK Joy K. Dog Walker Pet Dog Sitter Dog Groomer Consumer Services Used the software for: Less than 6 months ### "AWESOME! LIFESAVERS" August 27, 2024 5.0 Incredible!! Literally been life saving and saves such a hassle with scheduling. Pros Everything!! It’s an incredible platform to keep track of all clientele information and schedule, and invoices! Truly happy with this platform! Cons I think I love every part of it. There’s not much to dislike, they are very helpful and guiding when it comes to issues and I have had a great experience so far! Review Source Response from PetPocketbook August 31, 2024 Thank you so much for your support Joy! 🥰 AP Alyssa P. Owner Hospitality Used the software for: Less than 6 months ### "Pet sitter review " July 26, 2024 5.0 They were incredibly helpful in teaching me the product and they constantly ask for our feedback to help them Pros Management, financial reports, billing, scheduling. They literally do everything I need Cons Everything currently goes through email and no client app but this is in development! So don't let the deter you Review Source Response from PetPocketbook August 1, 2024 Thank you for your support, Alyssa! WD Whitney D. Owner Veterinary Used the software for: 2+ years ### "Great business " June 10, 2024 5.0 Great, no complications of any type Customer service is awesome and answerr questions right away Pros Very easy to use and set up and transfer everything over. And the cost was amazing compared to anything else I was looking at. I did have employees before and there was no additional charge to add those to it. Which was very nice all the other companies. Made you pay per employee to use the program. Cons Cant say anything negative i love it They continue to add new features Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook Muc hmore user friendly for me and clients looked more personable Review Source Response from PetPocketbook June 18, 2024 Thank you for your support, Whitney!!! ML Monica L. Professional Pet Sitter Consumer Services Used the software for: 1-2 years ### "I LOVE Pet Pocketbook!!! " June 10, 2024 5.0 It’s been so easy & helpful to use. The support from the small team is also unmatched. Pros Easy to view, the setup is great & very functional. Cons Only that the app is still being developed, but that takes time & I am more than willing to wait!! Review Source Response from PetPocketbook July 9, 2024 Thanks for your support, Monica! We expect our pet parent out to be out in beta later this year!!! SF Sarah F. Owner Veterinary Used the software for: 1-2 years ### "Easy to use and manage" June 11, 2024 5.0 Pros I have clients that have used various different dog walking software and that Pet Pocketbook is the easiest and most straightforward to use. Cons Overnight bookings look like dog walks in the schedule, but theyre working on it, so not many cons in my opinion. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook The pricing for a growing company was better and it came highly recommended. Review Source Response from PetPocketbook June 18, 2024 Thanks for your support Sarah! We're excited too about the new simplified overnights workflow that we'll be releasing in the coming months! MN McKenna N. Pet sitter Consumer Services Used the software for: 1-2 years ### "Super simple and user friendly! " June 10, 2024 5.0 Pros I love how simple it is to schedule and invoice! Cons The only thing i dislike about it is that there is no app for it yet! Review Source Response from PetPocketbook June 18, 2024 Thank you for your support, McKenna! Our app is out on an invite-only basis for businesses -- if you'd like to give it a try, just let us know! Our pet parent app is coming out later this year!!! CP Courtney P. Owner Consumer Services Used the software for: 6-12 months ### "Courtney’s Paw Club loves Petpocketbook" June 10, 2024 5.0 Pros Customers love the report cards and it’s easy for scheduling my staff and having customers be able to book has been an amazing. Cons That’s it’s not an app yet. It’s my biggest complaint from my customers. Review Source Response from PetPocketbook June 18, 2024 Thank you for your support Courtney! Our pet parent app is coming out later this year! Get excited!!! TA Terri A. CEO Veterinary Used the software for: Less than 6 months ### "Absolutely Love!!" June 12, 2024 5.0 Pros The initial setup was a very smooth process. I loved that before the free trial starts, one of the team members walks you through everything and makes sure you're familiar with the platform. Cons I was used to another platform before hand so it took a little bit of time to get used to PetPocketbook Review Source Response from PetPocketbook June 17, 2024 Thank you for your support, Terri! GB Gary B. Owner Child Day Care Services Used the software for: Less than 6 months ### "outstanding app" June 11, 2024 5.0 excellent if i ended up needing help ir havung questions the sipport team was quick and thorough to reply with helpful answers from the start Pros how easy it is to use and the fact the designers literally thought of almost everything and every angle to help make jobs and billing gonsmoothly for both the caretaker and the client Cons gps tracking could be better like show distance and route while the service is being performed and some clients want to see locations of each pee and poo spot on each walk and right now only 1 time option for a pee and/or a poop the entire service time Review Source Response from PetPocketbook June 18, 2024 Thank you for your support Gary! We actually just released live GPS tracking while service is in progress! Check it out! EM Erin M. Owner, President Consumer Services Used the software for: 6-12 months ### "Love our new scheduling and payment software!" December 15, 2023 5.0 The customer service has been amazing - they have held our hand throughout the entire onboarding process, and have been there to answer any and all questions we have had along the way! Pros The mobile access on the go is the most helpful for us and our staff members, so we can get real time information and updates about animals, appointments, etc. Cons Initially there wasn't a printing option from the software, which was a hold up for us - but they were able to write this into the operations and make it a function, which was really helpful! Switched from [Time Matters](https://www.capterra.com/p/228265/Time-Matters/) Our previous software wasn't built for our industry, and their pricing was going up significantly. Also, we didn't have remote or mobile access, which was making daily operations difficult. Review Source Response from PetPocketbook December 18, 2023 Thank you for your support, Erin! ❤️ BC Bob C. Owner Consumer Services Used the software for: 1-2 years ### "PetPocketbook is Awesome!" December 15, 2023 5.0 I've been using PetPocketbook for 2 years now and it has vastly improved how I run my business for both myself and my clients. I can't imagine that there's a better way out there to do what I'm doing with it and I have no inclination to even check to see if I'm wrong. Pros There are so many pros. The app and site are so easy to use for both the business owner and the clients. My wife and I run a daily doggie playgroup on weekdays. For a long time I didn't see the point in paying someone else to do all of the admin work that I could do myself. But a couple of years ago I decided to just start looking to see what was out there. I found PetPocketbook and it changed my life. Well, my business life anyway. The two main functions I was looking to streamline were scheduling and invoicing. Not only has PPB streamlined them for me, saving me hours per month, but they've also completely eliminated the possibility of human error on my end. Before I started using PPB, I was doing all of my scheduling by email and setting it up on an Excel spreadsheet. Customers would email us their requests and I would put them into the spreadsheet. Although it worked fine, it was additional work that was unnecessary and there was always the possibility of a mistake being made on my end. I might miss a request. I might put something in on the wrong date. I might accidentally delete something while I was doing something else. PPB eliminates human error for scheduling on my end. Customers put in their requests through the portal. I see them all and approve them, which adds them to the schedule. The new drag and drop feature makes it even easier and I can't make a mistake because it highlights the day to drop it on and if I accidentally drop it on a different day, it will tell me. Once I do that, the customer gets a notification that their request was approved. If a customer needs to cancel an appointment, they do it themselves. The appointment comes off my schedule and I get a notification that it was cancelled. In addition to eliminating mistakes on my end, it eliminates the possibility of miscommunication between myself and my client. We both get notifications whenever a change is made. I can also set up repeating appointments so that clients who use us on the same days every week don't have to worry about it unless they need to cancel. As for invoicing, I tried to keep it simple to save me time. I took all of the info off the spreadsheet every two weeks and sent it in an email to each client with basically just the totals for each week and the total balance for the two weeks combined. Now, not only is it all automated and I don't have to do anything, but the clients get a very detailed invoice. I set it up to auto invoice every two weeks and every two weeks all of my invoices get emailed to my customers at about 8am on Monday. It even sends me a reminder the night before if I have any open appointments on invoices that are getting ready to go out. It completely eliminates any possible invoicing errors on my end. Other features. I can customize appointments for each service I provide. I can customize rates for each service and even each client if I need to. I can send messages to my clients individually or in groups, eliminating emails and/or text messages. All communication goes through the portal. By being able to store all of my clients contact information in the database and contact them through it, I don't have to keep all of that info in my address book on my phone or computer. I can put in vaccination dates and it will send me reminders when I need clients to send me new vax records. It's very easy to input payments and keep track of client balances. By using the apps on our phones (or a mobile version of their website if preferred), my wife and I each have the list of dogs we are going to pick up. The option to check them off as they are picked up is available, although we don't use it. We do use the option to check them off as we drop them off. This checks them off the list so we know they're home, and even more importantly, it sends a notification to the client so they know their dog is home. There is a report card that can be filled out with notes if necessary, and I love that it uses GPS to track where the phone is when the dog is checked off the list. The report card/GPS combo eliminates the need to leave a paper note to inform the client that we were there. This is such a big bonus to me as I hated using paper notes, but didn't know of a better solution. Their customer service is fantastic. They are very responsive and get back to you in a timely manner. We don't have any employees, but if you do, this looks like it would handle everything you need to do with employees very well. It's just a fantastic tool for my business and I love it. Cons If you are going to force me to find a con about this product, I would have to say... Nothing. Honestly. The money I spend on it is minimal and well worth the price. I would be willing to pay more for it, but don't tell them I said that. The few times I've had an issue, I just sent them a message and they got back to me very quickly with an answer that addressed it. One time it was user error on my end, one time it was me not understanding how something worked, and one time it was a glitch on their end that they fixed within hours. There are a couple of things that I would like it to do, but it's still pretty new and they're constantly improving it, so I imagine that they'll get to those things sooner than later, but I can always put in a request for something if I need to. Reason for choosing PetPocketbook Because it's awesome! I guess that doesn't meet the 40 character minimum so I'll add, Because it's awesome! Review Source Frances H. Pet Care Professional Consumer Services Used the software for: Less than 6 months ### "Excellent Business Management Software for Pet Care Professionals" July 13, 2023 5.0 It is a great option for pet care businesses that I feel will live up to higher expectations as updates are developed and become available. Pros I love that it is a Boston-based company because it's important to me to support local. I really like that the PetPocketbook staff is pleasant and knowledgeable and personally helps you set up your business in the software by way of easily scheduled video meetings. They are also very easily reached by, and highly responsive to an up-front integrated email help portal which also includes an easily searchable and thorough FAQ section. I love that most everything can be personalized to your specific business. The interface is my favorite because of the functionality, color scheme, personalized pictures, & whimsical design. I also love having a centralized place through which to run my business and give my clients access to everything they could need to effectively interact with us. I like that it integrates well with Quickbooks. Finally, it comes at an excellent price point. Cons The calendar cannot be integrated or exported to outside calendar apps. The app is still in beta and lacks a lot of functionality. The mobile version is also not as fully functional as the desktop version. I also hope to see more calendar view options than just the day-at-a-time option currently available. I also find that I do not receive notifications when someone messages so I have to check the software frequently for updates. I would also like to see an option to have staff schedule emailed and/or notifications alerting staff/clients of anything new and/or upcoming. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook PetPocketbook seemed simpler to navigate and customize and seemed much better suited to the smaller business. I was also quite drawn to the interface and the price point. Review Source SG Steven G. Owner Veterinary Used the software for: 1-2 years ### "The best software for a dog walking company!" June 3, 2022 5.0 Exceeded our expectations. We had been using google calendar and excel for years. This is honestly one of the best decisions we have made as a company. We make less billing mistakes and saved 5+ hours of work each week. Pros PetPocketbook is the best at combining full functionality with a clean and easy to use UI. Their automated billing, reminders, and payment system has been extremely valuable; everything runs automatically for us without any input. Customer service is top notch, I’ve had some weird requests and they have always responded within a few hours. Cons Calendar/schedule on mobile is only a list view, hard to see spacing between individual appointments. Limited accounting functionality for employee paychecks, no way to allocate % made off employees back to your own paycheck. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Scout](https://www.capterra.com/p/152018/Scout/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook PetP has the cleanest UI and best design out of all software. We liked their demo when we tried it compared to others. We are very picky and tried a bunch of other softwares before choosing. PetP also somehow ended up being the cheapest out of all of them. Review Source Response from PetPocketbook June 8, 2022 Thank you so much for your support Steven! SM Shaunna M. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "Best decision I've made since starting my business!" December 29, 2022 4.0 PetPocketbook really changed so much for me. It saves me time, which is money. It is SO worth the price, in fact, I think its a steal. It keeps everything organized. It elevates my small business to a more professional level. Pros I have 2 favorites. The simplicity, and the staff support! The simplicity of the software by far exceeds any of my expectations going into choosing a software. I feel as if I can feel how much this software means to the founder and the staff. They are all very hands on and extremely accessible. I love working with passionate people, and people that are always looking to crowd source to keep advancing their product. They truly care about your experience with their software. Cons I don't think that there is much that is hard to use. The demo is very thorough, and they really make sure that you understand how it all works before you get started. I don't really have too much criticism. I would love to see the app a bit more functional. It would be awesome to message customers from directly in app, and I'd love to see an app for the client too! I know that PP constantly has stuff in progress, so I am excited to see what comes next. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/)[DoggieDashboard](https://www.capterra.com/p/248595/DoggieDashboard/) Reason for choosing PetPocketbook Honestly, it was the Demo with \[sensitive content hidden\] that did it for me. He was so friendly, and informative. He explained everything in a way I understood, and answered all my questions before I got to ask them! The alternatives didn't have a live demo with their free trial, and I feel like I definitely wasn't getting the most out of the time, because I was too busy trying to figure out how to use it. Review Source Response from PetPocketbook January 6, 2023 Thank you for your support, Shaunna! Looking forward to growing together in the years to come! DH Dave H. Owner/Operator Veterinary Used the software for: Less than 6 months ### "Life Changer!" April 5, 2022 5.0 PPB is just such a well rounded, user friendly, intuitive and pretty to look at software! I am saving so much time now, and this has allowed me to focus on other tasks with my business including expanding, but also it has freed up time for me to do more things I enjoy in my personal life. The relief of finishing up a month and knowing that all invoicing is already sorted is a pretty good feeling! I couldn't be happier with it. Pros The scheduling and invoicing features have been especially amazing and time saving for me. Being able to easily drag and drop dogs to different walkers and groups. I save a huge amount of time each month invoicing because PPB automatically invoices from the completed walk schedule. The ability to easily store all client and staff info. I also save money as I do not need Docusign anymore, on PPB I can have my client agreements/T&Cs sent out, filled in and saved. Clients can check their walk times, request and cancel walks which saves me more time. The PPB team are super friendly and helpful, always available and happy to clearly answer any questions. They are also always looking to improve PPB and open to suggestions and feedback on ways to do this. Cons Honestly nothing to fault. PetPocketBook ticks every box for my business. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Handlr](https://www.capterra.com/p/149359/Handlr/) Reason for choosing PetPocketbook I saw instantly that PPB was clearly much more detailed and able to do everything I needed for my dog walking business. It is so easy to use and also modern. Some of the other sites are pretty old school. It is the only one I've seen that focuses on and absolutely nails scheduling for groups of dogs rather than one on one dog walks. And the automatic invoicing from the schedule is just perfect. It seriously ticked all the boxes. Switched from [PetSitClick](https://www.capterra.com/p/122471/PetSitClick/)[Docusign](https://www.capterra.com/p/121506/Docusign/)[Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) I'd been looking for something like this for years, but none of the pet software sites did what I needed. I finally found PetPocketBook and realised it was exactly what I had been searched for for so long, then was devastated to learn they did not yet service Australia! As soon as they started up here I was 100% onboard. Review Source Response from PetPocketbook April 7, 2022 Thank you so much for the support and for giving us the push to come to Australia! We are excited to have you in the PetPocketbook family! SD Sunny D. Owner of Pet sitting business Individual & Family Services Used the software for: 6-12 months ### "Amazing! " April 5, 2023 5.0 Pros PetPocketbook checks off every single thing that I had on my list when looking for a site to handle on the go needs. You can’t beat the pricing, customer support, or the upgrades made more than monthly. Cons I have no complaints. Petpocketbook has been an amazing tool for our business. Review Source Response from PetPocketbook April 6, 2023 Thank you so much for your support, Sunny! Excited to grow together! :) CL Chantel L. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "The Absolute Best Software Decision you could make for your business!" August 3, 2023 5.0 PetPocketbook has streamlined my invoicing, scheduling and payroll process. Pros Pet Pocketbook's sleek design and ease of use are the two features that I like most about Pet Pocketbook. The product is SO well thought out. I tested a number of other products before finding PetPocketbook and this is the only one that not only met my needs, but completely exceeded all expectations when it came to their thoughtful design, exceptional customer service, and truly well planned features. They are far and away the BEST decision you could make when choosing a scheduling/invoicing product for your company. I honestly can't recommend them enough if you have a pet sitting/dog walking service. Cons I have no negative comments. If anything, it will be awesome once their product is available on the APP store for clients which is on the horizon! Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook I chose PetPocketbook because while the other products that I tried were functional, none of them felt intuitive. It was very clunky trying to navigate different features, set up complex appointments, and figure out how to make the product work for my business etc. I wanted a product that was easy to use for my clients, as well as any staff member that signed up. PetPocketbook solved that problem, bar none. Review Source Response from PetPocketbook November 1, 2023 Thank you for the kind words! The ease of use is exactly where we hope to differentiate! 🙌 Similar Products Featured