# Page 4 | PetPocketbook Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is PetPocketbook the right Pet Sitting solution for you? Explore 127 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216597/PetPocketbook/reviews --- PetPocketbook 4.9 (127) [View alternatives](https://www.capterra.com/p/216597/PetPocketbook/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of PetPocketbook ## Showing most helpful reviews Showing 76-100 of 127 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ST Savanna T. Owner Consumer Services Used the software for: Less than 6 months ### "Top Notch Customer Service" July 25, 2023 5.0 After using another system, we were so happy to have found PetPocketbook! The customer service, affordability, features, and simplicity truly made it a no brainer in our decision to go with PPB. Pros We were attracted to how passionate the PPB team was about their mission! The team was quick to reply to questions and we were able to set up our system in one day with how simple the process was! We were shocked by how affordable it was with the extensive features available. Our clients and team members like using the system, so we consider that a win! :) Cons More customization in the billing features and being able to enter in the clients card information on our end would be great. Email notifications sent to the business daily with the pet visit itinerary for the day would be a great feature add on. Reason for choosing PetPocketbook After using another system, we were so happy to have found PetPocketbook! The customer service, affordability, features, and simplicity truly made it a no brainer in our decision to go with PPB. Switched from [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/) price was not what we were looking for per pet sitter, features and system were complicated to use and view, customer service was sub par Review Source Response from PetPocketbook August 1, 2023 Thank you for your support and feedback, Savanna! By the way, you can actually add in client card information on your end. We'll be sure to follow up directly to show you how to do that! GS Grace S. Owner Veterinary Used the software for: Less than 6 months ### "Excellent, Intuitive Scheduling Software for Pet Care Companies" October 25, 2022 5.0 The team at Pet Pocketbook has been super responsive and has taken our suggestions seriously. Some of them have already been implemented. They take a thoughtful approach which is reflected in the ease of use of this system. Pros We love the simplicity and elegant design of this software. In particular we were looking for a product that would allow our clients, employees and office manager to communicate on the same platform. Additionally, the invoicing is fully automatic and mostly hands off. They have solved problems in unique ways. Cons I find the typeface a little difficult to read which can be challenging with daily use. The tipping feature still needs to be built out more so we've needed to come up with a work around for that. Review Source SC Samantha C. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "A Dog Walkers Best Friend " April 29, 2023 5.0 Pet Pocketbook has been such so incredibly helpful in managing my business. It takes care of almost everything besides the dog walking. I hesitate to share how great it is with others because I feel that it gives my business a competitive edge over the competition. Pros I am so grateful for everything Pet Pocketbook does to keep me organized and to keep the business side of things running smoothly. Cons If I could change anything I would have the ability to offer dog walks in certain locations or with particular walkers at set times to avoid bookings in different ends of town at the same time. Reason for choosing PetPocketbook Pet Pocketbook beats it's competition with the BEST customer service and best price hands down. Review Source DS Dawn S. Owner Veterinary Used the software for: 1-2 years ### "Best software for petsitting companies " November 28, 2023 5.0 I could not have asked for a better program, we looked at many different softwares for this and compared it to Time to pet but the price was what really sold us! It has a lot of the same features and performs wonderfully but for an affordable monthly price even with 15 sitters on staff! Pros Affordability is key for small businesses like petsitting and dogwalking and petpocketbook has provided a wonderful platform for scheduling clients and sitters with a very reasonable price! Cons I have no complaints at all about this software other than I wish there were more features on the mobile side, which they are actually in the process of working on. They are constantly updating and adding more features and taking into account anything the customers would like to see! Review Source Response from PetPocketbook November 29, 2023 Thank you for your support, Dawn! MG Mitchell G. Company owner Recreational Facilities and Services Used the software for: 6-12 months ### "Excellent product, very pleased" October 5, 2023 5.0 So far it’s been lovely and the team at pet pocket book have been extremely helpful along the way! Pros How easy it was to use, while still having all the features I needed. Cons I can’t really think of any legitimate cons Review Source Response from PetPocketbook November 1, 2023 Thank you for your support! ❤️ CW Caleb W. Owner / Behavioral Trainer Consumer Services Used the software for: 2+ years ### "Can't live without it!" February 2, 2022 5.0 Our experience with PetPocketbook has been 100% positive! From our very first conversation with \[SENSITIVE CONTENT\], we knew we chose the right software for our growing business. She and her team are always super helpful and responsive and treat us like family. :) Pros PetPocketbook is very user-friendly and acts as an all-in-one type of program that meets so many needs from scheduling to customer demographics to invoicing and more. It's incredibly reasonably priced and \[SENSITIVE CONTENT\] and her team are AMAZING! They're all so nice and helpful...we're super thankful we found their program. :) Cons While there are always ways to improve any kind of software, especially when considering individual needs and wants, there really isn't much that's lacking with PetPocketbook and they continue to add and improve features. A few extras that we'd certainly find value in, though, might be email integration for emailing lists and scheduling purposes, the ability to add notes to a group of already scheduled appointments at once rather than by individual appointment, automatic appointment reminder emails, route planning, and a PetPocketbook app. However, even without these extras, PetPocketbook is great as is! Review Source Response from PetPocketbook February 3, 2022 Thank you so much for the kind words and your support! :) CS Chloe S. Owner Individual & Family Services Used the software for: 1-2 years ### "Wish I signed up for PetPocketbook years ago!" June 7, 2023 5.0 Invoicing has become infinitely easier for my business. Pros It is easy to use, intuitive, and aesthetically pleasing. Cons I wish there was an app instead of having to use it on browser. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook Their customer service is amazing! Review Source Response from PetPocketbook June 12, 2023 Thank you for your support, Chloe! If you'd like to give our beta app a try, just let us know and we can send you an invite! CL Cassidy L. Owner/Operator Consumer Services Used the software for: Less than 6 months ### "PetPocketBook has made our day to day operations so much easier " June 3, 2022 5.0 Overall I have had wonderful experience with PetPocketBook, every step of the way their team has been there to teach me and answer all my questions in a timely manner. They are a personable business that clearly cares about their clients and learning how to make a system that works best for them. The system itself is exactly what I was looking for, it saves me time and money. I am a small growing business that is in the middle of trying to scale so I needed something like this. A software geared towards the pet industry that allowed me to have team members so I can continue to grow without it costing me an arm and a leg. Pros Their scheduling features are incredibly helpful to our daily operations. I can make quick adjustments, add appointments or cancel appointments on the go which is great since I am often in my car for work traveling from job to job. Our clients love the profile features that allow them to see their schedule, pay their bills, and set up personal profiles for each of their pets. Which allows me to save time on updating profiles, or adjusting our calendars. Their automatic invoice system is also a time saver. Finished appointments are automatically put into an invoice and you can easily adjust when your clients receive those invoices. Cons There are no big cons to this system, they are still growing and developing certain aspects of the software but most of the things I would improve are more personal small things to how I operate. For example I would like to see a month view option for my schedule instead of a day or a week at a time. Review Source Response from PetPocketbook June 6, 2022 Thank you for your support Cassidy! GB Gus B. Office Manager Consumer Services Used the software for: 1-2 years ### "Infinitely Helpful and Worthwhile!" February 1, 2022 5.0 Pet Pocketbook has expedited almost every aspect of working with new clients. Having all of their information in one place speeds up booking, but also allows our trainers and clients to exchange information in a central location. As the office manager, I am spending way less time prompting people for necessary information, since they are able to enter it themselves. Pet Pocketbook also makes our clients feel that their financial info and personal details are secure, which ups their trust in our company and services as a whole. The software has also enabled us to stay current with technology, something our core client base (Gen X-Millenials) appreciates and understands. Pros The ability to organize client information and securely store financial information. The software is easy to use and has very few issues. The ability to add multiple appointments is very time saving. Even non-tech savvy clients can use the software with few issues. Cons Some of the bulk editing options don't allow for what I need, but I've found ways around it. There's no option to require users to add a CC# before finishing the account set up. It's not always clear to our customers how to add profiles for their pets, so that requires extra time and emails explaining how to do it. Review Source Response from PetPocketbook February 3, 2022 Thank you Gus! It's been so wonderful working with you, and looking forward to continuing to grow together in the years to come! And yes - we will be addressing the CC requirement for companies requiring it! MM Mary M. owner Veterinary Used the software for: 2+ years ### "if you run a pet care business, you NEED Pet Pocketbook" February 2, 2022 5.0 Pet Pocketbook is great! I can't say enough good things about it. It has improved the communication within our company, and has also streamline many of my old tasks. Things that took me many hours to do every week are now automated, so I don't have to give them a 2nd thought. It's a lifesaver & a timesaver! Pros The best thing about this software is that you can make updates in real time & share them immediately with everyone on your team...schedules, care instructions, and more are at your fingertips! It also has automated billing & offers payments options for your clients. It is THE software that every pet care business needs to run smoothly & efficiently! Cons There is not much that I don't like about Pet Pocketbook...it is awesome. If there was one thing that I would improve it would be to instantly make billing adjustments on invoices that have already been sent out. Currently, if you make a billing adjustment to a sent invoice, the adjustment doesn't post on the client's end until the following invoice. It's not a huge deal, but does confuse some clients. Review Source Response from PetPocketbook February 3, 2022 Thank you for your continued support, Mary! We will be working on making billing adjustments for past bills more straightforward! JG Julie G. Owner Individual & Family Services Used the software for: 6-12 months ### "Help - An Excel Spreadsheet Isn't Working For Us Anymore! " July 8, 2022 5.0 My business has grown from 78 clients to 246 clients on the books in the last 8 months since we signed-up with PetPocketbook in October 2021. There is no way we could have done that with the excel spreadsheets and outlook Calander we were using before. Pros \- Onboarding was very easy. Loved that you input all our client data - Signing up new clients is easy - Credit Card Payment Option. I am surprised how many of my clients now pay that way - Very responsive to issues, both from users and their clients Cons \- Would like to be able to sort/collate pending service requests by client, without having to go into the client message tab - Would like to have a real 'visit' count per day, verses a number of animals being visited that day count. That would show me my real workload. - New clients experienced issues with the software 'freezing' Reason for choosing PetPocketbook I wanted to go with a new software / company. Hopefully, you had learned lessons from the older software companies regarding useability. Plus, coming on board with a new company gave me hope that I could influence where you went with development in the future. Review Source Response from PetPocketbook September 12, 2022 Thank you for your support Julie -- we are excited to be growing with you! We are working on the items that you had shared and would love to learn more about what might be happening for those clients you mentioned experiencing the software freezing, since we haven't heard that one from others -- we definitely want to get to the bottom of this one! RR Ryan R. Owner Consumer Services Used the software for: 6-12 months ### "Switching to PetPocketbook was my best decision of the year" December 20, 2022 5.0 Pros PetPocketbook is a hit with myself (owner/administrator), my employees, and my customers. Everyone agrees that it is incredibly easy to use, the daily report cards are super convenient, and the customer service is top notch. Cons There is not much I don't like about PetPocketbook but if I have to choose something it would be on the accounting end- that it doesn't calculate our daily earnings which is a helpful tool when setting monetary goals. Switched from [LeashTime](https://www.capterra.com/p/152017/LeashTime/) I was a customer of LeashTime's for 10 years and within the past year I noticed their customer service went in the tank and they failed to keep up with the times- not offering electronic report cards, not updating their billing services, etc. Review Source Response from PetPocketbook December 28, 2022 Thank you so much for your support! We are in the process of working on that reporting, which should be coming out in the next couple of months! Stay tuned! OG Olivia G. Pet Sitting Facilities Services Used the software for: I used a free trial ### "Pet pocketbook has been a life saver! " March 24, 2023 5.0 Overall it’s been a great experience. I can’t imagine my day to day without it now. Customer service team is amazing. They are always quick to answer and always find a solution to any issue or question I may have. Pros I love that you open it up and your right in the calendar for your day. I can pop in there at anytime and see who’s coming, where I am supposed to be going. It helps keep everything I need for my business organized in one place. Cons I would love to see it tailored towards all of the pet industry services a little more. Review Source Response from PetPocketbook March 28, 2023 So excited to continue growing with you in the years to come! Thank you, Olivia! AS Amy S. Dog Walker Veterinary Used the software for: I used a free trial ### "Best Dog Sitting Software Out There" June 13, 2023 5.0 Overall, onboarding was fantastic and their free trial is a no-brainer. I took several demos with other software companies and PetPocketbook blew the others out of the water by far. Pros I absolutely love the after-visit report cards that are prompted and how easy it is to schedule appointments. The ease of use is also loved by my clients and having them request their own appointments has saved me hours every week with scheduling. Cons I feel there could be a better way to enter staff daily hours with a staff schedule, but I know this is coming in the future. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook PetPocketbook has a way better interface, and I liked the idea of being able to customize the arrival windows and customize things on a client-level. Time To Pet was more expensive, more ugly, and did not offer customizable features. Review Source Response from PetPocketbook June 20, 2023 Excited to grow with you in the years to come! BKM Brian Kieth M. Founder Events Services Used the software for: Less than 6 months ### "Perfect fit" July 21, 2023 5.0 We love it. Pros Easy to manage, help organized schedule. Cons Lacking some features like tracking walk package or overnight function. Alternatives considered [Revelation Pets](https://www.capterra.com/p/129314/Revelation-Pets/)[PetExec](https://www.capterra.com/p/92864/PetExec/)[Gingr](https://www.capterra.com/p/136469/Gingr/) Reason for choosing PetPocketbook The functions and features that Petpocketbook provided are suitable for our needs and price. Switched from [Gingr](https://www.capterra.com/p/136469/Gingr/) PPKB is a perfect fit for our business Review Source Response from PetPocketbook July 24, 2023 Thank you Brian for your support! Excited to release our packages feature and a more streamlined booking process for overnights later this year! Looking forward to growing together in the years to come! VR Verified Reviewer Owner Consumer Services Used the software for: Less than 6 months ### "Just what I need" January 2, 2023 5.0 Before I was trying to juggle all of my info in google docs and calendars and texts with clients. Now, everything I need is in one place. The things that are missing are all being worked on. The team is doing a great job. The phone app is in beta testing. That will be a big plus but clients that don't want to pull up the website every time. Hopefully, then they will be more apt to message through the app than to text. That will really keep everything in one place.Overall happy and ready to grow my pet sitting hustle in the new year! Pros I love that it is affordable and covers everything I need while pet-sitting. Client information organization, messaging, billing, and calendar management. I love that it even collects the vet info, pet birthdays, and house rules. Cons The one thing I would add is allowing customers to register with a phone number and not only an email address. Alternatives considered [Pet Sitter Plus](https://www.capterra.com/p/132783/Pet-Sitter-Plus/)[Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook The affordability. I can have multiple staff for one great price. The customer service is nice and quick to respond. The ease of use of the software. Most clients fill out their profiles with no help. Review Source DS Drae S. Founder and Caregiver Health, Wellness and Fitness Used the software for: Less than 6 months ### "Streamlining Business and Paw-tacular Customer Support" October 27, 2022 5.0 I am very grateful to have found PetPocketbook. They are making my life easier, as well as the lives of my clients. Truly a great experience and I am excited to see where they go from here! Pros PetPocketbook is a platform that houses all scheduling, invoicing, employee management, and more for pet care businesses. Rather than juggling three Excel sheets and struggling to manage client information in an organized manner, now I do it with ease with PetPocketbook. In addition to making my life easier as a pet care provider, it brings my clients ease of mind as they know they can request appointments, pay me for my services, or contact me all within this one platform now. Cons Saying that I like something "least" about PetPocketbook does not sit right with me, as I enjoy every part of PetPocketbook. Don't get me wrong as I have been able to nitpick small logistical things, specifically as they have an app going through beta testing. And yet, every piece of feedback or concern that I might have is met with the utmost gratitude, respect, and support. Their customer support team, including their considerate \[SENSITIVE CONTENT\], are consistently showing up for their clients to ensure that their experience is a good one. Review Source KM Kennedy M. Pet Care Professional Consumer Services Used the software for: Less than 6 months ### "Pet Pocketbook - Pet Care Business Management and Development Made Easy!!!" October 6, 2023 5.0 Pros Fun and easy to use software, developed specifically with pet care professionals in mind. Over and above onboarding process, the Pet Pocketbook team supported us beyond expectations while learning how to use the software. Pet Pocketbook has saved us hours of admin work per week, they've helped us organize our appointments, clients, and invoices! Cons I am hoping for some more mobile app development as I feel it lacks in capabilities. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Review Source Response from PetPocketbook November 1, 2023 Thank you for the kind words! While our mobile app right now is focused on capabilities for staff completing appointments in the field, we are continuing to work on adding admin functionality to it. In the meantime, you can do all your admin tasks in our mobile web app which was designed mobile first for an easy on-the-go experience! Excited to grow together in the coming years! SR Sarah R. Owner, Walker, & Trainer Consumer Services Used the software for: 6-12 months ### "Made my life so much easier!" October 24, 2021 5.0 PetPocketBook brought everything together for me and made my business much easier to run. I recently hired a few employees, and can't imagine trying to keep track of everything myself without PetPocketBook! Pros Prior to PetPocketBook, I did everything myself on several different applications. I love having everything together in one place, and many of my clients have made remarks about how easy to use and convenient PetPocketBook is. It adds a level of professionalism to my company, and helps me keep everything organized and running smoothly! Cons The software is a bit slow at times, and occasionally gets "stuck" while I'm trying to do something until I kill the browser and reopen. I'm very excited for the app to come out and resolve these issues! There are a few features I wish worked a little more smoothly, such as changing the time for an appointment. Review Source Response from PetPocketbook October 28, 2021 Thank you for your support and feedback! We'd love to follow up with you to see why you might be experiencing a slowdown at times -- this is definitely not expected behavior unless it's related to internet connectivity -- and learn more about how we can make changing appointment times even easier! MP Michelle P. Owner Consumer Services Used the software for: Less than 6 months ### "If you own a pet care business you need PetPocketbook! " March 20, 2021 5.0 Pros As the owner of a dog walking and dog boarding business, I was constantly managing incoming service requests, organizing my schedule of upcoming appointments, and sending out invoices. When I found PetPocketbook, I was able to sit back and let the software do the heavy lifting of scheduling and invoice creation. Now, all of my client's information is in one safe and secure location where I can access it at anytime. I love the overall aesthetic of the software, it's fun and easy to use, even for my clients who don't consider themselves "tech-savvy." I recommend Pet Pocketbook to anyone in the pet care industry. Cons PetPocketbook is always being updated and improved by the developers. In the future, I would like the option to block off booked up dates so clients can see that those times are not available for service. Alternatives considered [Precise Petcare](https://www.capterra.com/p/133783/Precise-Petcare/) Reason for choosing PetPocketbook PetPocketbook offered a beautiful design, ease of use, and the staff was incredibly helpful and friendly. I immediately felt that they valued me as a client and sincerely wanted to my business to succeed. They were there to answer every question I had along the way, but unlike the other products I considered, onboarding was incredibly easy since the software is so intuitive. Review Source Response from PetPocketbook March 23, 2021 Thanks for the review Michelle! PB Pablo B. Business owner Veterinary Used the software for: 6-12 months ### "Game changer" February 6, 2023 4.0 Pros PetPocketbook made invoicing and managing my schedule much easier! I can now spend time doing other critical things other than trying to sum up my clients' invoices.Support team is fantastic and extremely responsive. I've never went more than 2 hours waiting for a response from them. Cons The process of booking for boarding is complicated and it causes confusion amongst clients.The lack of live notifications for messages makes communications between my staff and clients very slow and inefficient. Review Source Response from PetPocketbook February 7, 2023 Thank you for your support Pablo! We are excited to be releasing our new boarding request flow as well as instant push notifications for pet parents receiving new messages in the coming months! KS Katrina S. Owner / Operator Consumer Services Used the software for: Less than 6 months ### "Clients, employees and business owner all very satisfied!" December 20, 2022 5.0 It has been great so far! Pros We love how user friendly it is and it keeps everyone very organized. Cons As discussed, a fully functioning mobile app for both employees/owner and clients will be great. The ability to edit report cards should be essential, coming from the owner & staff as we have all made mistakes. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook Cost and function. Review Source DP Devon P. Owner Consumer Services Used the software for: 2+ years ### "Four years in and I’m not going anywhere!" March 22, 2026 5.0 I’ve had such great experiences with PetPocketbook since joining the platform in 2022. I’m looking forward to seeing how it continues to grow in another 4 years! Pros The PetPocketbook App has been such a level up for my experience with the software. There are also always big improvements and new features released based on the feedback they receive from the business who utilize the software Cons I am still waiting for them to update the “delete this pet” feature to be less insensitive when a pet dies and they need to be removed from a profile. I am also waiting for them to improve their time-off feature to make it more useful and specific. Alternatives considered [Time To Pet](https://www.capterra.com/p/144329/Time-To-Pet/) Reason for choosing PetPocketbook Initially the visual ease of PPB compared to TTP, and then after meeting with the PPB team I knew those were the folks I wanted to work with Review Source AG Abbey G. Owner & Operator Consumer Services Used the software for: Less than 6 months ### "A great software that has saved me so much time! " February 27, 2022 5.0 So far I have had a great experience with PetPocketbook. It's already a great program and it's clear they are constantly looking for feedback and striving to make things even better. The support has been really great and this program has truly saved me hours and hours of admin work time a week! Pros I like that I can schedule, invoice and have all my client information and waivers in one place. The layout is very user friendly and well organized. Cons I wish there was a fully developed app. That's definitely one thing other softwares have over PPB. I also find the website is sometimes glitchy and doesn't want to load from my phone. It would also be great to be able to schedule staff availability or has staff members able to set their own availability. Reason for choosing PetPocketbook I chose PetPocketbook because as someone that is a visual learner, I found the layout of the program extremely visually organized and appealing. I love having little photos of my dogs on my calendar, it helps me arrange the schedule and move pickup/drop off order around so easily. Switched from [Shopify](https://www.capterra.com/p/83891/Shopify/) I needed a software that had more all around functionality for running my business. Review Source Response from PetPocketbook March 2, 2022 Thank you for your support, Abbey! DP Deana P. Dog Walker Performing Arts Used the software for: Less than 6 months ### "Business changing " December 18, 2023 5.0 Incredible. So grateful that someone recommended PetPocket Book to me Pros How much time it has saved me and how much more efficient it has made my company! Cons It is becoming more and more efficient through my phone which is helpful. Sometimes I can’t always make it to my computer and there are things I can only really do through there. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The opportunity to save time, mistakes, and money. To make things easier for myself and be able to spend more time wit my family instead of doing things individualized and time consuming. Review Source Similar Products Featured