--- title: "OMniLeads Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OMniLeads Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/216598/OMniLeads/" page_type: "product" language: "en" --- # OMniLeads Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OMniLeads ## What is OMniLeads? OMniLeads is an innovative open-source software solution that leverages WebRTC technology to enhance contact centers. Designed with versatility in mind, OMniLeads supports a wide range of communication channels, including voice, video, and WhatsApp. This makes OML an ideal option for organizations looking to manage and implement efficient omnichannel customer service strategies. It's ideal for handling Voice and Video channels with agents both onsite and home-office, due to the efficiency and cryptographic security that WebRTC technology inherently provides when holding sessions over the internet. Additionally, it offers metrics, reports, indicators, real-time supervision of agents, audit modules for backoffice, and other advanced QA, contact management, and campaign functionalities. Learn more about OMniLeads, check out the official poroduct documentation docs.omnileads.net ## What is OMniLeads used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OMniLeads?[Manage this product listing](https://www.g2.com/products/omnileads/claim_requests/new?auto=true) ## OMniLeads Overview Updated September 2026 AI summary OMniLeads provides businesses of all sizes with a cloud-based call center solution, offering tools such as automatic call distribution, CRM integration, call recording, and real-time analytics. Supporting inbound, outbound, and blended operations, it features multi-channel communication, predictive dialing, and voice recognition, with flexible deployment across major platforms to address diverse contact center management needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OMniLeads 4.2 (5) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.6 (888) Value For Money 4.5 (4) Value For Money 4.6 (798) Customer Service 3.0 (3) Customer Service 4.7 (819) ## OMniLeads alternatives [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) [View all alternatives](https://www.capterra.com/p/216598/OMniLeads/alternatives/) ## FAQs about OMniLeads Overview ### What company size and specific industries is OMniLeads built for? OMniLeads is designed for contact centers, telemarketing companies, BPOs, and public service providers. It suits organizations in customer communication, outbound sales, and service delivery that need a platform for managing calls and related operations. Features and Usability ### What are the key features of OMniLeads? OMniLeads offers call center management features such as auto-dialer, predictive dialer, progressive dialer, automatic call distribution, IVR, and queue management. It also includes call monitoring, call recording, call logging, call routing, call scripting, reporting and analytics, CRM, chat and messaging, and third-party integrations. Getting Started and Support ### What training and onboarding options does OMniLeads offer? OMniLeads provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online formats support guided setup, webinars provide scheduled instruction, and documentation and videos offer self-paced reference material for learning features and processes. Getting Started and Support ### What customer support options does OMniLeads offer? OMniLeads provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback on support quality is available, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the provided data. ## Features AI summary Based on 3,851 Contact Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) OMniLeads supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance and call quality, allowing teams to improve service consistency and make better operational decisions. Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data IVR 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Alerts/Escalation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automatic Call Distribution 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls OMniLeads 41 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking --- Get Advice We can help you find the software with the features you need. Features 3.6 (5) 3.6 Based on 5 reviews ## Pricing Value for money 4.5 (4) ### Starting price Free trial available Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (3) 3.0 Based on 3 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent DL Daniel L. Consultor IT Insurance ### "Not so good experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 8, 2021 Pros It was free for us. We only needed to pay for wombat dialer licence. Cons At the time We used this product, it had many functionalities with bugs and failures Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2021 Thanks for your review. Which version did you tried? SH shant H. system administrator Information Technology and Services ### "my experience from use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 4, 2021 Pros being open source and having a good development team Cons the telephony feature are too low and you must use custom coding or any IP PBX beside Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2021 Thanks a lot for your Review! We´ll keep working to improve the telephony features. JA Javier Antonio J. grafic designer E-Learning ### " call center with simplicity and power" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 30, 2021 It is very well thought out for scaling from a small business to a large contact center Pros Omnileads provides a very clean and friendly interface for the end user. as well as interesting agent control tools. Cons In general it is very well documented, however less experienced users like me find installation difficult. After that it is pure happiness. Reasons for choosing OMniLeads Because it suited our operational needs. the interface and the user experience captivated us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2021 Thanks for your feedback! We Just lunched a "OMniLeads Take Off Training" in order to support and guide users through installation process. Check our website. JC Jaime C. Developer Telecommunications ### "Easy deployment" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 2, 2021 Pros Easy install, simple use, webrtc, run on premise, cloud Cons isolate roles, groups, some api js client side. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 2, 2021 Gracias por su review! MP Martin P. Tecnico de sistemas Information Technology and Services ### "Excelente producto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 11, 2021 A diferencia de los productos que usaba este es muy sencillo la administración para el cliente. Pros Lo intuitivo del producto para el cliente. Y el nivel de detalla de la parte de reportes. Cons Pensaría una instalación fuera de lineal para los casos donde el servicio a internet es nulo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2021 Thanks a lot for your feedback! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.