# OMniLeads Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OMniLeads Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/216598/OMniLeads/reviews --- # OMniLeads Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OMniLeads ## What is OMniLeads? OMniLeads is an innovative open-source software solution that leverages WebRTC technology to enhance contact centers. Designed with versatility in mind, OMniLeads supports a wide range of communication channels, including voice, video, and WhatsApp. This makes OML an ideal option for organizations looking to manage and implement efficient omnichannel customer service strategies. It's ideal for handling Voice and Video channels with agents both onsite and home-office, due to the efficiency and cryptographic security that WebRTC technology inherently provides when holding sessions over the internet. Additionally, it offers metrics, reports, indicators, real-time supervision of agents, audit modules for backoffice, and other advanced QA, contact management, and campaign functionalities. Learn more about OMniLeads, check out the official poroduct documentation docs.omnileads.net ## What is OMniLeads used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OMniLeads?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.freetechsolutions.com.ar&name=OMniLeads) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OMniLeads 4.2 (5) VS. [4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price Contact vendor Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.8 (855) Value For Money 4.5 (4) Value For Money 4.5 (767) Customer Service 3.0 (3) Customer Service 4.6 (786) ## OMniLeads alternatives Highest Rated [4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.6 (129)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/216598/OMniLeads/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. IVR 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Alerts/Escalation 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Automatic Call Distribution 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Monitoring 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Scripting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provide agents with a typical response for common call subject matter OMniLeads 41 features Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases System that automatically dials calls Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Communicate using direct chat or messages within the system Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Monitor wait time and abandonment for incoming requests that have not been routed View and track pertinent metrics to find patterns and gain insights from data Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking Get Advice We can help you find the software with the features you need. Features 3.6 (5) 3.6 Based on 5 reviews ## Pricing Value for money 4.5 (4) ### Starting price Contact vendor for pricing Free trial available Value for money 4.5 (4) 4.5 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (3) 3.0 Based on 3 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent DL Daniel L. Consultor IT Insurance ### "Not so good experience" 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 8, 2021 Pros It was free for us. We only needed to pay for wombat dialer licence. Cons At the time We used this product, it had many functionalities with bugs and failures Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 11, 2021 Thanks for your review. Which version did you tried? SH shant h. system administrator Information Technology and Services ### "my experience from use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 4, 2021 Pros being open source and having a good development team Cons the telephony feature are too low and you must use custom coding or any IP PBX beside Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 6, 2021 Thanks a lot for your Review! We´ll keep working to improve the telephony features. JA Javier Antonio J. grafic designer E-Learning ### " call center with simplicity and power" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 30, 2021 It is very well thought out for scaling from a small business to a large contact center Pros Omnileads provides a very clean and friendly interface for the end user. as well as interesting agent control tools. Cons In general it is very well documented, however less experienced users like me find installation difficult. After that it is pure happiness. Reasons for choosing OMniLeads Because it suited our operational needs. the interface and the user experience captivated us. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2021 Thanks for your feedback! We Just lunched a "OMniLeads Take Off Training" in order to support and guide users through installation process. Check our website. JC Jaime C. Developer Telecommunications ### "Easy deployment" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 2, 2021 Pros Easy install, simple use, webrtc, run on premise, cloud Cons isolate roles, groups, some api js client side. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2021 Gracias por su review! MP Martin P. Tecnico de sistemas Information Technology and Services ### "Excelente producto" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 February 11, 2021 A diferencia de los productos que usaba este es muy sencillo la administración para el cliente. Pros Lo intuitivo del producto para el cliente. Y el nivel de detalla de la parte de reportes. Cons Pensaría una instalación fuera de lineal para los casos donde el servicio a internet es nulo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 2, 2021 Thanks a lot for your feedback! 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