# Capturi Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Capturi Software - reviews, pricing plans, popular comparisons to other Speech Analytics products and more. Source: https://www.capterra.com/p/216651/Capturi --- # Capturi Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Capturi ## What is Capturi? Capturi enhances your chance of becoming the most important department in your organization. The platform turns customer conversations into concrete insights that you can act on immediately. For example, you can get an insight into the topics where your employees lack knowledge and easily identify which phrases positively affects your customers' satisfaction level. Capturi analyzes more than 30 M customer conversations every year, and is trusted by more than 150 brands such as Coop and 3. ## What is Capturi used for? [Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Capturi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://capturi.com/&name=Capturi) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Capturi 4.8 (11) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11) Ease Of Use 4.3 (3,603) Value For Money 4.9 (10) Value For Money 4.2 (2,657) Customer Service 5.0 (11) Customer Service 4.3 (2,766) ## Capturi alternatives Highest Rated [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer Experience Management 4.7 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Search/Filter 5.0 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Search and filter data across systems to locate required information by entering keywords or certain criteria Activity Dashboard 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Call Center Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Performance Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Organize and manage the accomplishments and development of employees or performance of applications or systems Reporting & Statistics 4.5 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Capturi 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Assembly of graphs and charts for visualizing and tracking statistics/metrics Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Collect information from multiple sources Manage and support multiple languages Process and analyze human language in text or audio form Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Streamlining repetitive tasks and activities through automated and predefined workflows Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages Create and administer polls and surveys Attach digital tags to documents and assets for identification, search, or monitoring purposes Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 4.8 (11) 4.8 Based on 11 reviews ## Pricing Value for money 4.9 (10) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.9 (10) 4.9 Based on 10 reviews ## Integrations [ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Vonage Contact Center](https://www.capterra.com/p/104649/ContactWorld/)[ Plecto](https://www.capterra.com/p/160483/Plecto/)[ Dixa](https://www.capterra.com/p/159488/Dixa/)[ Adversus](https://www.capterra.com/p/192973/adversus-dialer/)[ LeadDesk](https://www.capterra.com/p/130134/LeadDesk/)[ Enreach Contact](https://www.capterra.com/p/216449/Enreach-Contact/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 4.8 Based on 11 reviews Filter by rating 5(9) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LB Lars B. Analysis Consultant Telecommunications ### "Intuitive design and ease of use. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 30, 2024 Pros Intuitive design and ease of use. Capturi makes data analysis more accessible for many employees, while allowing deep data dives for professionals. Cons None so far. The company has been very accommodating for us. Switched from [Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) NDA - can't disclose. Other similar programs were considered. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mie S. Teamleader Insurance ### "Very satisfied with Capturi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 17, 2023 We are very satisfied with the easy access to our conversations without a major server installation. We learn a lot from the statistics, views and results to improve our customer satisfaction. Pros I have easy access to our recorded telephone conversations, can read a summery and the system guides me to specific subject, if I choose to listen.The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.We are very fond of our Customer Success Manager from Capturi who guides us to valuable data, insights and inspire us. Cons Maybe some more standard dashboards, but Capturis consultant always help me to make the ones I need. Reasons for choosing Capturi Better, cheaper and easy to get started Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KW Karina W H. Digital consultant Consumer Services ### "Capturi makes your work easier" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2023 Pros Capturi makes it quick and easy to find the needle in the haystack - Especially when you need answers now. Capturi is easy to learn and use. And you can quickly clean up what's no longer relevant. Cons It can be difficult as a new user to find out about all the options available in capturi. There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LØ Louise O. Project Lead Marketing and Advertising ### "Great customer service and great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2023 Capturi is a great tool! It does not replace the fact that a manager has to actually coach and train employees, but it makes it easier to do so - if used properly. Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it. In general, the time they spend on each customer is simply amazing and a big part of our success with the platform. Pros Capturi helps you get data to support initiatives in sales, that has always been based on "gut feeling". It makes it easier to coach your employees, as the data speaks for itself. Cons It has a lot of features. If you are not careful or guided through it, you are at risk of spending too much time in the platform an not focused on coaching your employees. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hanne S. Manager Customer Service Transportation/Trucking/Railroad ### "An important tool for Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 Based on the information we get from Capturi, we have reduced the number of recalls. We have changed the words used in the dialog with our customers, which has increased the customer satisfaction. Pros Capturi is easy to use and gives you a great over view. Cons There are so many options in the program that it can be difficult to choose where you want to focus. Fortunately, our consultant is very good at guiding, so we get to use the system for what gives us value. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PC Peter C. Customer Service Specialist Transportation/Trucking/Railroad ### "Excellent software with a multitude of uses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2023 I am very happy working with Capturi, appreciating my company deciding on signing with their platform. It gives great insights into reasons for customers calling our company as opposed to having to ask the employees directly.It gives a fast an easy option to create overviews for teamleads or managers, allowing for them to get the most valuable information in a quick and easy-to-use manner, without them having to spend hours on end, searching for the information. Pros The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me. Cons For users it can be quite overwelming to adapt to a system like Capturi. As I do not know any other software solutions offering the same type of insights, I cannot comment if this is similar with competing solutions. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TB Thomas B. Operations Manager Automotive ### "Great insights" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 21, 2023 Pros Capturi has helped us gain a greater insight in the conversations and the dialog between our customers and Service Desk. Using the data presented, we are able to manage, coach and set goals for individuals across a bigger team of supporters. Cons One set of data cannot stand alone.An easy way to use the data provided by Capturi with other insights such as ticket amount (text included), NPS and such. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Lasse Berg S. Customer Service Manager Retail ### "Use of Capturi" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 15, 2023 Fantastic software and great support form Capturi team. Pros Capturi software gives me fast overview of what calls are about and how we handle the conversation with customers. Cons For now I'm not missing anything, we get what we need and want for now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Marie T. Digital consultant Oil & Energy ### "Capturi - An amazing tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2023 Pros Using Capturi, you can quickly find what you're looking for by creating and customising a tracker and it will quickly find what you need. Capturi saves you a lot of time. Cons While Capturi saves you a lot of time, it also takes time and learning to create and customise these trackers. But it's well worth your time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Sune L. Team Manager Consumer Goods ### "Tracking authenticity" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 10, 2023 Pros You can quickly create a tracker to get the feel and scope of a problem caught through intuition. Tracking in new ways with AI reforms the way of measuring good customer service. Implentent advanced search criteria and show them with simple and easily understood dashboards. Cons To get the right results you have to define the frameworks precisely. You have to be precise in what you want to know and put effort into adjusting your trackers to get the right results. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/216651/Capturi/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)