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Bluestream Health is an intuitive and flexible virtual care platform which combines secure video with medical workflows across the care continuum. Simple to use, Bluestream Health connects healthcare providers, interpreters and patients in a single solution and is scalable to meet the evolving needs of clinics, health systems and payers.
Provider
Bluestream Health
Located In
United States
Open API
Yes
Deployment
Cloud, SaaS, Web-Based
Support
Email/Help Desk
Bluestream Health connects healthcare providers, interpreters and patients in a single solution and is scalable to meet the evolving needs of clinics, health systems and payers.
Content Source: Bluestream Health
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Bluestream Health Reviews
Pros
I think it is wonderful to connect with patients easily and being able to talk to them face to face. I like that it is not complicated, and all I have to do is answer the call to connect.
The ease of being able to send a link without individuals needing to download "another" application for them to use. Also, the ability to use screen share option is nice.
I liked the ease of use for myself and my patients. There was not difficulty for me to reach them and it was a clear picture, which is important for me to progress them with their HEP.
It was very helpful during the beginning of the pandemic for my patients to at least have an option to progress them at home. Customer service was very accommodating as well.
Cons
Connectivity was more of a problem than we anticipated. Not sure if it was Bluestream or just user error.
Connection problems, internet access on patient's side. Some things that I least like about the bloodstream are bad connection and inability to connect.
First, the technology issues are terrible, especially for when clients/patients are using their cell phone.
We can send a google meet and it works immediately - but the same phone in the same location and they can not get bluestream to work. It is very disappointing.
"First time q"
Overall: I’d say my experience was very good overall. They’re just a few clients with more difficulty with technology or do not have high-speed Internet to connect with me. So it’s been great to have no interruption and continuing to provide mental health care to my clients throughout COVID.
Pros: The option of contacting my client by text or. Email each time.
Cons: When interrupted by a call the connection doesn’t return to video and audio. Have to restart our connection. At least we can reuse the original link!
"Efficient and Secure Telemedicine Platform: A Review of Bluestream Health"
Overall: Overall, Bluestream Health is a reliable and efficient telemedicine platform that provides healthcare providers with a range of features to deliver remote healthcare services to patients. The platform is designed to be user-friendly and accessible, with features such as appointment scheduling, virtual waiting rooms, and real-time transcription to facilitate effective communication and collaboration between healthcare providers and patients.Bluestream Health is also secure and HIPAA-compliant, with end-to-end encryption, secure messaging, and secure video conferencing to protect patient information and ensure compliance with HIPAA regulations.
Pros: User-friendly interface: Bluestream Health is designed to be intuitive and easy to use for both patients and healthcare providers, with features such as virtual waiting rooms, appointment scheduling, and real-time transcription.Secure and HIPAA-compliant: Bluestream Health is designed to comply with HIPAA regulations and follows industry best practices for data security and privacy, including end-to-end encryption, secure messaging, and secure video conferencing.
Cons: Limited customization options: While Bluestream Health offers some customization options, some users have reported that the platform can be limited in terms of customization, particularly for larger healthcare organizations with more complex workflows.Technical issues: Some users have reported occasional technical issues with the platform, such as audio or video connectivity problems or slow loading times.Dependence on internet connection: Like all telemedicine platforms, Bluestream Health is dependent on a stable internet connection, which can be a potential limitation for patients and healthcare providers in areas with poor connectivity.
"Technology Issues"
Overall: Overall, I'm glad we were able to find a system, since none is perfect, that has allowed for us to continue providing health care services to our patients but it definitely has a lot of kinks that need to be worked out.
Pros: The ease of being able to send a link without individuals needing to download "another" application for them to use. Also, the ability to use screen share option is nice.
Cons: First, the technology issues are terrible, especially for when clients/patients are using their cell phone. If a call comes through during the video call, the audio kicks out and I've yet to identify a good solution to prevent this from occuring. Also, it would be great to add in a "waiting room" feature so that health care providers can tell if a client/patient has received the link to the correct contact info and whether they have connected or not.
"Exceeded expectations!!"
Overall: Very cost effective and time efficient, two qualities that I am sure all healthcare providers appreciate when using telehealth services. Very easy for patients to access and understand, which makes it more effective for the whole telehealth experience. I had many patients who are not used to using computers be able to use this without a problem and without any glitches.
Pros: The software is extremely user-friendly for a person who is not very tech savvy like myself. It was super easy to install and my patients had no difficulty reaching back to me using the link that was sent to them. I like the option of using the phone number or email ID, which makes it easier for patients to access their healthcare providers via Tele health. It has great features and everything is self-explanatory; so user-friendly! I love the software!
Cons: Honestly I have not found anything wanting of the software. As long as they keep up the maintenance work and keep delivering the same quality, I will be more than happy to continue using it and recommending it to others.
"The solution in telemedicine"
Overall: The solution I was waiting for
Pros: This is a powerful tool that allows me to take care of my patients.I can customize many features so I feel in control of all the ethical aspects. It’s amazing that feature of capture screen.
Cons: I have experienced some audio issues that I think it’s a bug from the software.
