# Bluestream Health Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bluestream Health the right Telemedicine solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216698/Bluestream-Health/reviews --- Bluestream Health 4.1 (60) [View alternatives](https://www.capterra.com/p/216698/Bluestream-Health/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bluestream Health Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews RR Rajesh R Wordpress developerComputer Software, 51 - 200 employeesUsed the software for: I used a free trial. “Bluestream Health is also secure and HIPAA-compliant, with end-to-end encryption, secure messaging, and secure video conferencing to protect patient information and ensure compliance with HIPAA regulations.“ February 26, 2023 RR Rajesh R Wordpress developerComputer Software, 51 - 200 employeesUsed the software for: I used a free trial. “Dependence on internet connection: Like all telemedicine platforms, Bluestream Health is dependent on a stable internet connection, which can be a potential limitation for patients and healthcare providers in areas with poor connectivity.“ February 26, 2023 AM Alexandre M DoctorHealth, Wellness and Fitness, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I can customize many features so I feel in control of all the ethical aspects.“ May 6, 2022 MD Monica D Behavioral Health ClinicianMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “First, the technology issues are terrible, especially for when clients/patients are using their cell phone. If a call comes through during the video call, the audio kicks out and I've yet to identify a good solution to prevent this from occuring. “ February 23, 2021 EO Estephanie O BH InternMental Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “One feature I really appreciate is being able to share my screen which can be helpful during counseling session where resources can be shared.“ February 23, 2021 KA Kristin A Physical TherapistMedical Practice, 51 - 200 employeesUsed the software for: 6-12 months. “The only issues I have had is that with many of my patients living in rural areas, I don't always get a good connection- but this is likely due to internet rather than the product itself.“ March 1, 2021 MR Megan R Physical TherapistHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Very helpful in healthcare during the time of COVID to see patients in the safety of their homes with a method that was easy for them to use.“ February 23, 2021 DB Dianne B Licensed Professional CounselorMental Health Care, Self-employedUsed the software for: Less than 6 months. “Some have poor wifi signals on their end that make connectivity difficult--again, not the fault of the software.“ March 1, 2021 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Martha A. Private Practice Owner Mental Health Care Used the software for: 6-12 months ### "First time q" March 1, 2021 4.0 I’d say my experience was very good overall. They’re just a few clients with more difficulty with technology or do not have high-speed Internet to connect with me. So it’s been great to have no interruption and continuing to provide mental health care to my clients throughout COVID. Pros The option of contacting my client by text or. Email each time. Cons When interrupted by a call the connection doesn’t return to video and audio. Have to restart our connection. At least we can reuse the original link! Alternatives considered [Teladoc Health](https://www.capterra.com/p/190055/Teladoc/) Reason for choosing Bluestream Health The ease of use And flexibility. No app, no code and option to use email or text. Review Source RR Rajesh R. Wordpress developer Computer Software Used the software for: I used a free trial ### "Efficient and Secure Telemedicine Platform: A Review of Bluestream Health" February 26, 2023 5.0 Overall, Bluestream Health is a reliable and efficient telemedicine platform that provides healthcare providers with a range of features to deliver remote healthcare services to patients. The platform is designed to be user-friendly and accessible, with features such as appointment scheduling, virtual waiting rooms, and real-time transcription to facilitate effective communication and collaboration between healthcare providers and patients.Bluestream Health is also secure and HIPAA-compliant, with end-to-end encryption, secure messaging, and secure video conferencing to protect patient information and ensure compliance with HIPAA regulations. Pros User-friendly interface: Bluestream Health is designed to be intuitive and easy to use for both patients and healthcare providers, with features such as virtual waiting rooms, appointment scheduling, and real-time transcription.Secure and HIPAA-compliant: Bluestream Health is designed to comply with HIPAA regulations and follows industry best practices for data security and privacy, including end-to-end encryption, secure messaging, and secure video conferencing. Cons Limited customization options: While Bluestream Health offers some customization options, some users have reported that the platform can be limited in terms of customization, particularly for larger healthcare organizations with more complex workflows.Technical issues: Some users have reported occasional technical issues with the platform, such as audio or video connectivity problems or slow loading times.Dependence on internet connection: Like all telemedicine platforms, Bluestream Health is dependent on a stable internet connection, which can be a potential limitation for patients and healthcare providers in areas with poor connectivity. Review Source MD Monica D. Behavioral Health Clinician Mental Health Care Used the software for: 6-12 months ### "Technology Issues" February 23, 2021 1.0 Overall, I'm glad we were able to find a system, since none is perfect, that has allowed for us to continue providing health care services to our patients but it definitely has a lot of kinks that need to be worked out. Pros The ease of being able to send a link without individuals needing to download "another" application for them to use. Also, the ability to use screen share option is nice. Cons First, the technology issues are terrible, especially for when clients/patients are using their cell phone. If a call comes through during the video call, the audio kicks out and I've yet to identify a good solution to prevent this from occuring. Also, it would be great to add in a "waiting room" feature so that health care providers can tell if a client/patient has received the link to the correct contact info and whether they have connected or not. Review Source TM Tanvi M. Physical Therapist Hospital & Health Care Used the software for: 1-2 years ### "Exceeded expectations!!" March 4, 2021 5.0 Very cost effective and time efficient, two qualities that I am sure all healthcare providers appreciate when using telehealth services. Very easy for patients to access and understand, which makes it more effective for the whole telehealth experience. I had many patients who are not used to using computers be able to use this without a problem and without any glitches. Pros The software is extremely user-friendly for a person who is not very tech savvy like myself. It was super easy to install and my patients had no difficulty reaching back to me using the link that was sent to them. I like the option of using the phone number or email ID, which makes it easier for patients to access their healthcare providers via Tele health. It has great features and everything is self-explanatory; so user-friendly! I love the software! Cons Honestly I have not found anything wanting of the software. As long as they keep up the maintenance work and keep delivering the same quality, I will be more than happy to continue using it and recommending it to others. Review Source AM Alexandre M. Doctor Health, Wellness and Fitness Used the software for: 1-2 years ### "The solution in telemedicine" May 6, 2022 5.0 The solution I was waiting for Pros This is a powerful tool that allows me to take care of my patients.I can customize many features so I feel in control of all the ethical aspects. It’s amazing that feature of capture screen. Cons I have experienced some audio issues that I think it’s a bug from the software. Review Source JC Jessica C. Lead RN Medical Practice Used the software for: 6-12 months ### "Unstable" February 23, 2021 2.0 I would give this a poor to fair rating. We would much rather use another service that is not so variable. We can send a google meet and it works immediately - but the same phone in the same location and they can not get bluestream to work. It is very disappointing. Also we need more than 2 people allowed on the call extra. We need 3-4 people to be able to call on a video chat. Pros We like the ease of adding other people and translators to the call as well as transferring the call. Cons This software is very unstable. It does not work if the internet is not perfect, if anyone using on a phone and the receive a text or call, they lose all sound. The call needs to be ended. Reconnected and get a new translator or expert on the call. It is very difficult. Review Source AF Abbey F. Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Appreciative of the service" March 2, 2021 4.0 I have had a positive experience with Bluestream and although in the past I would not have considered telehealth, it has served a purpose during the pandemic and may in the future. Pros I am clinical psychologist in an sole private practice. When the pandemic hit, I looked for a reliable HIPPA compliant platform to "see" my clients remotely. Bluestream offered this service and did not charge me. The video and sound was clear and allowed my clients to continue with their treatment during this most stressful time. I am very much appreciative of the service and their generousity. Cons The glitches that occurred were not a function of the software, but of the internet strength of clients. Review Source KG Karen G. Clinical therapist Mental Health Care Used the software for: 6-12 months ### "Telehealth therapy " February 28, 2021 3.0 Overall it is very user friendly. Client’s who aren’t tech savvy struggle with getting the video to work on their phone via permissions in their cell phone settings. Pros It is reliable for the most part. It is easier than other platforms to use and is pretty consistent. Cons At times the audio cuts out if the client gets a text message or call during session. The link needs to be clicked again to reset proper audio. I don’t like not being able to save my login credentials. I have to enter my email each session and auto select to login in. Pretty annoying to do all day long. Review Source PJ Paris J. CNA Hospital & Health Care Used the software for: 1-2 years ### "Bluestream Review " March 4, 2021 4.0 Pros The fact that it is web based and does not require an app for our members to use is great, it also only requires a few clicks to get members connected Cons It does not work well on an unstable internet connection, also a downside to having it web based is that if any calls or texts come through it stops the call/stream. Also, the party size allowed in the call is to small to accommodate anything larger than 3 parties. Review Source SS Samira S. DNP Health, Wellness and Fitness Used the software for: 6-12 months ### "excellent" February 24, 2021 4.0 Good Pros I think it is wonderful to connect with patients easily and being able to talk to them face to face. I like that it is not complicated, and all I have to do is answer the call to connect. Cons Connection problems, internet access on patient's side. Some things that I least like about the bloodstream are bad connection and inability to connect. Review Source HA Heba A. MD Health, Wellness and Fitness Used the software for: 6-12 months ### "bad connections " March 4, 2021 3.0 stopped using Pros cost easy to use. east access. easy to find . Cons bigggest limitation is poor connection/quality/dropped videos. Review Source MR Megan R. Physical Therapist Health, Wellness and Fitness Used the software for: 6-12 months ### "Efficient and Easy" February 23, 2021 5.0 Very helpful in healthcare during the time of COVID to see patients in the safety of their homes with a method that was easy for them to use. Pros Very easy to log on and send links to patients, even the most technologically challenged could figure it out . Cons Occasionally the sessions would fail which took longer to restart Review Source SR Stacy R. PA Medical Practice Used the software for: 6-12 months ### "Positive experience" March 1, 2021 4.0 It has been a positive experience! Pros I love how user friendly the software is. So many of my patients are elderly yet they are able to use the software easily. Cons No cons that I can think of. The software has worked great in my practice. Review Source RV Russ V. MD Medical Practice Used the software for: 6-12 months ### "Virtual medical visits" February 23, 2021 4.0 It’s great for my patients driving long distance Pros Ease of downloading and getting started Cons Occasionally freezes, sometimes signing out and back in works, other times requires turning phone or tablet off and restarting Review Source mL mark L. cardiologist Medical Practice Used the software for: 6-12 months ### "Reliable robust function." March 1, 2021 5.0 Frequent use over the past year. Pros The platform was simple to implement. Patients can use it with ease. Very low failure rate. Cons No cons that I can think of. Review Source KM Katina M. MD Health, Wellness and Fitness Used the software for: I used a free trial ### "Review " March 2, 2021 2.0 I stopped using and went to another platform. Pros The links were easy for patients to use. Cons Unreliable. Sound issues. Poor pic quality Review Source KA Kristin A. Physical Therapist Medical Practice Used the software for: 6-12 months ### "Bluestream Health Review" March 1, 2021 5.0 It has been easy to use bluestream health for physical therapy. The only issues I have had is that with many of my patients living in rural areas, I don't always get a good connection- but this is likely due to internet rather than the product itself. Pros This product was easy to use and it was easy for my patients to connect to me when I sent them the link. They were able to access using either a computer or a smartphone. Cons It was hard to perform documentation while also seeing the video feed. Review Source BR Brad R. Physical Therapist Hospital & Health Care Used the software for: Less than 6 months ### "Great option for Telehealth visits." March 3, 2021 5.0 We utilized Bluestream Health as our telehealth option during the pandemic. Pros This product was very easy to use, and enabled us to continue running our practice during the pandemic. I would recommend this for any telehealth visits. Cons Nothing. This was easy to use. We did not have any issues with this software. Review Source FG Frank G. Practice Manager Mental Health Care Used the software for: I used a free trial ### "Bluestream Telehealth" March 1, 2021 3.0 Connectivity was more of a problem than we anticipated. Not sure if it was Bluestream or just user error. Pros It was easy to use for those patients who had cell phones. Cons We were surprised at how many patients did not have smart phones. Review Source SL Samantha L. Clinic Director Hospital & Health Care Used the software for: Less than 6 months ### "Good" February 23, 2021 5.0 Pros Easy to use for my clients. Good overall performance. Cons Nothing specific that I can think of here. Review Source SO Susan O. Professional Counselor Hospital & Health Care Used the software for: 6-12 months ### "Easy for all to use" March 1, 2021 5.0 Having this kick off at the start of COVID was a life saver for my clients of all ages. Pros The easy patient link has been wonderful to utilize. Folks with little to no computer experience are finding the link easy. Cons There are no fun features for kids to use when I'm doing therapy. Facebook has games and changing faces that would be fun to use for kids in therapy. Review Source MS Mitchell S. Physician Medical Practice Used the software for: 6-12 months ### "User friendly telehealth" March 8, 2021 5.0 It's been great. It's reliable and easy to use for both our office and patients. Pros This product is very intuitive and easy to use. The text feature makes it accessible to all patients. Overall, this is more streamlined and simplified compared to Zoom. Cons N/A, I have found this to be a great resource for telehealth. I can not think of anything I would change. Review Source tM thelma M. APRN Health, Wellness and Fitness Used the software for: 6-12 months ### "employee use" March 4, 2021 3.0 I feel overall it serves it the purpose of as I am able to do my assessment with the patient that I am seeing. I feel that the above con get fix, as it will improve the software. Pros What I like most about the software how is it is to learn how to use it. Cons The system drops its sound if the other caller gets a phone call, and then disconnects. Review Source TS Toni S. Physician Assistant Medical Practice Used the software for: 6-12 months ### "Easy to Use" February 23, 2021 4.0 easy to use, worked well for most cell phone carriers and internet providers as well Pros It was easy to use and sending links to patients was very user friendly even for those who may not be technical savvy Cons wish the call log was easier to read, especially to find calls requested that patient never answered Review Source MS Mindy S. Therapist Mental Health Care Used the software for: 1-2 years ### "Ironically......" March 2, 2021 3.0 It's ok Pros It's easy for the patients who just wait for a text link, or email Cons Frequent connection problems However, IRONICALLY, you ask my feedback today, when YESTERDAY was the first time that no connection was able to be made. My patients received the text link from me, they clicked on to it, and it just said, "connecting" or "Being answered by an expert", never connecting to me. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.