# Vivantio Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vivantio Software - reviews, pricing plans, popular comparisons to other Help Desk products and more. Source: https://www.capterra.com/p/216733/Vivantio --- # Vivantio Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vivantio ## What is Vivantio? Vivantio's fully configurable help desk empowers service teams to deliver unparalleled support to internal and external customers. Elevate beyond traditional ticketing to a platform that anticipates needs with predictive analysis, streamlines operations for unparalleled efficiency, and scales seamlessly with your organization's growth. With Vivantio, you can ensure rapid issue resolution, drive customer loyalty, and leverage best practices to do more with less. ## What is Vivantio used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[IT Management](https://www.capterra.com/it-management-software/) Top alternative Featured Overall rating Based on 178 user reviews Reviews sentiment Positive 85% Neutral 13% Negative 2% Starting price $59 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vivantio?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.vivantio.com&name=Vivantio) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vivantio 4.3 (178) VS. [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting Price $59 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (173) Ease Of Use 4.8 (237) Value For Money 4.3 (164) Value For Money 4.9 (224) Customer Service 4.4 (167) Customer Service 4.8 (210) ## Vivantio alternatives [4.5 (764)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (140)](https://www.capterra.com/p/177946/baramundi-Management-Suite/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (446)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (688)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/216733/Vivantio/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Ticket Management 4.7 (7) 114.29% of 7 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Incident Management 4.8 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Manage and track all disruptions and incidents Email Management 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Reporting/Analytics 4.4 (5) 60.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Support Ticket Management 4.4 (5) 120.00% of 5 reviewers that rated this feature as important or highly important Allow customers/users to submit support queries and service requests Alerts/Escalation 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Vivantio 160 features Define levels of authorization for access to specific files or systems Informs of any account changes and notifications Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Track and manage schedules and meetings via an integrated calendar Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Sends voice calls to a specific queue based on predetermined criteria Monitor service demand and performance to plan for adequate resources that meet business needs Create and manage digital catalog of products/services with their details, specifications, and price Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Survey designed the measure customer satisfaction with a product, service, and more Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Form predictions based on past and present data/trends Search for specific words or phrases within a document or database Managing service requests, incidents, IT issues & support with a ticketing system Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Manage risks related to IT systems Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Adapt content to display differently based on viewer location Templated responses for responding quickly to recurring support requests Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices A way of interacting with a mobile application using items such as windows, icons, and menus Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Identify, track, and respond to negative feedback Calculate NPS of customers Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Review, approve and cancel requests for goods/services to be purchased Assign available resources (human and/or non-human) to various projects and tasks Input different types of content and edit text formats, fonts, font sizes, and colors Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Sample files or documents that could be customized as needed or used as is Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Edit text as needed Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Interact with data visualization elements, such as charts and graphs, to drill down into data Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.2 (173) 4.2 Based on 173 reviews ## Pricing Value for money 4.3 (164) Free Trial The Vivantio Platform $59.00 Per User,Per Month It includes: - Unlimited configurable ticket types - Client, asset & knowledge management - Per-customer SLAs - Custom, conditional forms & fields - Task management - Surveys - Unlimited branded customer portals - Ticket routing & escalation - Portal roles & permissions - Scheduled reports - Custom charts & dashboards - Data import tools - Data export scheduler - Full API - Out-of-the-box integrations - Custom webhooks - Single sign-on - Customer Success Manager Value for money 4.3 (164) 4.3 Based on 164 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[ Okta](https://www.capterra.com/p/119653/Okta/)[ Spiceworks Cloud Help Desk](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (167) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (167) 4.4 Based on 167 reviews ## User reviews Overall rating 4.3 Based on 178 reviews Filter by rating 5(83) 4(68) 3(24) 2(3) 1(0) Mentioned topic Sorted by most recent KM Kit M. Digital Service Delivery Coordinator Civic & Social Organization ### "Vivantio - Link Group " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 8, 2024 Vivantio have been a good supplier to work with, and the product has transformed our digital service delivery Pros Support for IT Service Management Highly configurable Responsive support Cons Interface not customisable in the way I would like (make text black, not grey, for ease of reading, reduce white space, display key ticket data at all times) Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Reasons for choosing Vivantio N/A Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BM Ben M. EMM Team Lead Information Technology and Services ### "Vivantio Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 22, 2023 Pros The ability to run monitor and manage tickets via incident reporting. Alerts and management tools are very useful and it is great and customisable for out needs. Cons The mobile version isn't the easiest to use at the moment. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS Jason S. Service Desk Lead Logistics and Supply Chain ### "ITSM Platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 19, 2023 With Vivantio we are solving all matter of issues be it from missing mouse and keyboards at work stations. All the way up to full blown server or networking issues. Pros Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs. Cons Missing a full dedicated Remote Support Tool Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BS Ben S. IT Manager E-Learning ### "Simple and adaptive IT Service Management" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 September 14, 2023 I have used it in more than one environemnt and deployment and customisation was easy especialy with the implementation help and guidance provided. Pros Ease of implementation and customisation. Cons Reporting tool is fussy and the labels can be confusing. Switched from [SupportBee](https://www.capterra.com/p/132028/SupportBee/) SupportBee was too simplistic and didn't provide suitable reporting features or categorisation. Reasons for choosing Vivantio Freshworks fresh desk & ManageEngine Servicedesk plus. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LW Lee W. Service Support Manager Design ### "Viviantio makes Service Easy(ier)!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 13, 2023 Excellent tool for keeping all communication with the client and technician in the ticket in case we need to go back and look at responses or timelines. Pros Ease to create a ticket or respond to a clients service request. Cons There are still some features we are working with Viviantio on to see if they can help solve tracking issues for service contracts. Also trying to see if we can get necessary reports from the platform. Reasons for choosing Vivantio I was not in on the decision making. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HC Harrison C. Network Analysis Telecommunications ### "Easy ticket system" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 13, 2023 Its good to use but we have never used another ticket system Pros Easy to use, the company is integrated with it Cons adding assets cannot be done in bulk, they all have to be added separately Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GJ Greg J. Helpdesk manager Financial Services ### "Outstanding flow and control" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2023 Pros There is a massive list of Pro's, control and visibility of tickets. Knowing where the ticket is when customers check is invaluable. Cons building ticket flow in the background has been challenging, but, our flow is complex and includes integration with Devops Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Sean A. IT Service Manager Financial Services ### "We love how Vivantio has dramatically streamlined the IT processes" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2023 Centralised and streamlined our ticket solution away from emails, teams and walk-up. Removed duplication of effort, combined with very simple ITAM and IT CRM. We have identified non-IT process which are "ticket-like" and built those in, too. Pros We love the very simple and effective design for tickets (from both user/engineer aspect) and that this i provides us an all-in-one solution. Cons The out of the box reports aren't quite as 'snappy' as we would like, but we have in-house report designers who have built reports to suit business needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mara Clara Kate S. Payroll Coordinator Outsourcing/Offshoring ### "Ease of Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 10, 2023 Pros Its user friendly interface, very easy to understand even for beginners Cons Sometimes it hangs and lags the computer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Luisito A. Facilities Tech Outsourcing/Offshoring ### "Vivantio review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 8, 2023 Vivantio is generally well-regarded as a comprehensive service management platform that offers a range of features and capabilities Pros The level of support contributes to a positive user experience and helps users maximize the value they get from Vivantio. Cons Particularly when dealing with large amounts of data or during peak usage times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/216733/Vivantio/reviews/) Popular comparisons [Action1 vs Vivantio](https://www.capterra.com/compare/180609-216733/Action1-RMM-vs-Vivantio)[Milvus vs Vivantio](https://www.capterra.com/compare/202528-216733/Milvus-vs-Vivantio)[JIRA Service Management vs Vivantio](https://www.capterra.com/compare/216733-227102/Vivantio-vs-JIRA-Service-Management)[baramundi Management Suite vs Vivantio](https://www.capterra.com/compare/177946-216733/baramundi-Management-Suite-vs-Vivantio)[Pulseway vs Vivantio](https://www.capterra.com/compare/141792-216733/Pulseway-vs-Vivantio)[Atera vs Vivantio](https://www.capterra.com/compare/144309-216733/Atera-vs-Vivantio)[Freshservice vs Vivantio](https://www.capterra.com/compare/132997-216733/Freshservice-vs-Vivantio)[Wrike vs Vivantio](https://www.capterra.com/compare/76113-216733/Wrike-vs-Vivantio)[N-central vs Vivantio](https://www.capterra.com/compare/13803-216733/N-central-vs-Vivantio)[SysAid vs Vivantio](https://www.capterra.com/compare/107225-216733/SysAid-vs-Vivantio) [ServiceNow vs Vivantio](https://www.capterra.com/compare/216733-254088/Vivantio-vs-ServiceNow)[NinjaOne vs Vivantio](https://www.capterra.com/compare/184229-216733/NinjaOne-vs-Vivantio)[IT Glue vs Vivantio](https://www.capterra.com/compare/170401-216733/ITGlue-vs-Vivantio)[monday.com vs Vivantio](https://www.capterra.com/compare/147657-216733/monday-com-vs-Vivantio)[Remote Desktop Manager vs Vivantio](https://www.capterra.com/compare/152245-216733/Remote-Desktop-Manager-vs-Vivantio)[JumpCloud Directory Platform vs Vivantio](https://www.capterra.com/compare/175092-216733/JumpCloud-DaaS-vs-Vivantio)[SolarWinds Service Desk vs Vivantio](https://www.capterra.com/compare/129478-216733/Solarwinds-Service-Desk-vs-Vivantio)[TeamViewer ONE vs Vivantio](https://www.capterra.com/compare/194565-216733/TeamViewer-vs-Vivantio)[N-sight RMM vs Vivantio](https://www.capterra.com/compare/163344-216733/N-sight-vs-Vivantio)[ConnectWise PSA vs Vivantio](https://www.capterra.com/compare/107931-216733/ConnectWise-Manage-vs-Vivantio)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)