# Page 3 | Vivantio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Vivantio the right Help Desk solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/216733/Vivantio/reviews

---

Vivantio

4.3 (178)

[View alternatives](https://www.capterra.com/p/216733/Vivantio/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated February 24th, 2026

# Page 3 - Reviews of Vivantio

## Showing most helpful reviews

Showing 51-75 of 178 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MM

Mayank M.  
Sr. Manager  
Computer Software  
Used the software for: 2+ years

### "User friendly"

January 31, 2017

4.0

This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided.

Pros

Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned.

Cons

There should be some FAQs which should be good library for users in doubt, so that most of things do not need to be sent via feedback.

Review Source

AD

Adam D.  
Managed Services Support Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Getting Our Monies Worth"

February 3, 2017

4.0

Are are taking more than full advantage of the ITSM offering from Vivantio. We have a LARGE number of advanced features being used. Although sometimes we suffer some performance slumps for a good percentage of the time the system does what we need. The Vivantio ITSM software doesn't have some of the customisation skills that other offerings out there, but because of this any issues we do experience are fixed quickly by there support team.

Pros

SaaS offering, Customer Portal, and easy Email to Ticket integration

Cons

Limitied customisation

Review Source

NR

Naechane R.  
IT Support Assistant  
Information Technology and Services  
Used the software for: 2+ years

### "Proactive Service"

January 31, 2017

5.0

I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer.

Pros

Easy to use Quick and responsive expansive and through

Cons

search criteria can be sometime confusing when trying to search for calls users or assets without the IN number

Review Source

SL

Samantha L.  
Data Analyst  
Real Estate  
Used the software for: Less than 6 months

### "Initial thoughts"

February 2, 2017

3.0

I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else.

Pros

If customer's use it its a good way of tracking service requests

Cons

see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people.

Review Source

NN

Nikos N.  
Network and Security Engineer  
Information Technology and Services  
Used the software for: 1-2 years

### "Simple and easy tool to use."

February 3, 2017

3.0

This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system. It has improved a lot since last year but there are still a couple of things that need improvement. 1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating. 2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one. 3) It does not work very well in 4:3 screens, but this is undersandable. :) 4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost. 5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself. For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself!

Pros

Easy to use

Cons

Slow, CSS is not very pretty.

Review Source

GR

Geraldine R.  
Enterprise Support Analyst  
Financial Services  
Used the software for: 2+ years

### "Lessen the downtimes"

February 1, 2017

4.0

There are several times that our support line experienced downtime during shifts. That makes us unable to work on our tickets properly. Although, the support team of vivantio is very helpful, we wish you can lessen the downtime of the app on specially on the time we use it most.

Pros

It is capable of making reports that is easy to use and read.

Cons

unexpected times that it will decide itself that it will be unusable for sometime.

Review Source

VK

Vasu K.  
Service desk analyst  
Computer Software  
Used the software for: 1-2 years

### "Over all Vivantio is an awesome tool."

February 4, 2017

5.0

We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio. Usually I update close and moving to different states of tickets which are assigned on my name. Its very easy to use and quick in response.

Pros

Its interface is very user friendly.

Cons

No Comments, in fact I love this tool

Review Source

TG

Tony G.  
Technology Consultant  
Insurance  
Used the software for: 1-2 years

### "Great for organizations who adapt ITIL"

February 1, 2017

4.0

As an IT consultant and a Tier 3 escalations engineer, I am not a daily user of Vivantio Pro as I only deal with support tickets if they are escalated to me. However, in working with the Level 1 support desk in our organization, who uses it on a daily basis and as a mission critical application, I hear very little complaints about it on a day-to-day basis. You could say that "no news is good news" regarding users and their perception of the quality of the application :) Secondly, in my own experience, I find Vivantio Pro easy to use and efficient. I have rarely experienced Vivantio technical issues and if there issues with access to the site, the resolution time has been more than acceptable. Lastly, and probably most importantly, as a person who recently joined a global organization who is highly client focused and uses ITIL framework and methodologies as means to be client focused, Vivantio Pro is a good fit as it offers an adaptable and wholistic approach to IT service managment.

Pros

Adaptable an ITIL focused

Cons

More value for the money.

Review Source

AK

Arun K.  
AVP  
Financial Services  
Used the software for: 2+ years

### "Application support is good, but need some improvement"

January 31, 2017

5.0

Really wonderful app for support, but need some enhancement like page loading time. customization of UI layout as per user need.

Pros

Functionality is good, this full fill the requirement.

Cons

Loading is slow at client end, at server end it is good but when accessed from remote or mobile it is taking time. :(

Review Source

MC

Marlon C.  
Telecom Engineer  
Telecommunications  
Used the software for: 6-12 months

### "Level 3 Support"

February 3, 2017

4.0

Working with other service/ticket queues I have found that Vivantio is easy to use. I would like to see a couple features added as well like to see a fix on the graphs. I have been keeping track of my tickets completed to put against graphs and as well per person. I am finding that they don't match what I have completed and sometimes off by 20 tickets or more.

Pros

Ease of use, Very easy to add and work tickets when needed. This cuts down the delay you would have with bulkier ticket systems. Saving Time and money making service turn around quicker.

Cons

Need better tracking of tickets completed/closed per department, person. Graphs are now good at ticket counts.

Review Source

Malhar S.  
Sr. Software Developer  
  
Used the software for: 6-12 months

### "Great and intuitive interface. Easy to use"

August 30, 2017

5.0

Pros

My favorite feature is the filters. I can cover multiple sites and check all of my team mates ticket queues with one click of a button. This really comes in handy during holidays when I am covering multiple sites.

Cons

It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents.

Review Source

AP

Annie P.  
Receptionist  
Facilities Services  
Used the software for: 2+ years

### "A First Class Service"

January 31, 2017

5.0

New post - receptionist - great for keeping people in the loop, everyone has access. User friendly programme can't wait to have a go at "Reports"

Pros

Everyone has access and can be kept up-to-date User Friendly Good tool when not on same working sites

Cons

Nothing at the moment (new user)

Review Source

JS

Josh S.  
Software Support  
Financial Services  
Used the software for: 1-2 years

### "Everyday User"

February 3, 2017

3.0

Sometimes, the screen times out on me when I am in the middle of communicating with a client, which is why I gave the 'Overall Quality' only 3 starts. All I have to do is refresh and it works fine, but it is kind of annoying. Other than that, the system works great and I can always communicate with the client effectively and efficiently.

Pros

Variety of features

Cons

It can be clunky sometimes, the system "times-out" and I have to hit refresh to continue working.

Review Source

DT

Dave T.  
IT Manager  
Government Administration  
Used the software for: 2+ years

### "Bucks Fire & Rescue Service"

January 31, 2017

4.0

We have been using Vivantio for over five years we have seen it evolve sometimes at our request but also as the product has been updated. We have had experience with other service desk products but our technicians and users prefer Vivantio products

Pros

Ease of use and flexibility

Cons

Costs

Review Source

ZA

Zubair A.  
  
Information Technology and Services  
Used the software for: 2+ years

### "Change Management Made Simple"

February 3, 2017

5.0

I use Vivantio extensively for Change Management. Vivantion simplifies the workflow by assigning the relevant tasks to the teams and make communication between departments and our end customer efficient.

Pros

Creation of tasks during change ticket.

Cons

compatibility with chrome

Review Source

JS

Jonel S.  
AVP  
Information Technology and Services  
Used the software for: 2+ years

### "I'm here for the 20$ "

January 31, 2017

4.0

So far so good. Been using your ticket system for 3 years now. We sometimes experience slowness issue but its usually resolve after a few sec/min or once we reported it. Customer service is fast and reliable.

Pros

Easy to use and navigate.

Cons

The need to log everyday.

Review Source

TB

Tim B.  
Programmer  
Restaurants  
Used the software for: 1-2 years

### "Good bang for the buck"

January 31, 2017

4.0

Nice basic feature set, but customizing comes with a price. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client. Very rare outages, and quite fast for a web based client.

Pros

Web based, and fast if you have a fast internet connection.

Cons

Could be more flexible in conforming to our workflow. Some options are not customizable, and some are, at a price.

Review Source

ME

Maurice E.  
  
  
Used the software for: 2+ years

### "Basic service desk product"

February 3, 2017

2.0

We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device friendly, so if you would like to use it on a tablet or a phone, reconsider.

Pros

it works

Cons

it doesn't look 2017, it doesn't work on the mobile devices

Review Source

HT

Hiren T.  
SQL Developer  
Retail  
Used the software for: 2+ years

### "Its good but needs improvement"

January 31, 2017

3.0

There are some issues. It needs looking at. Rather than making us change passwords suddenly, you should notify us in advance. I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time.

Review Source

SS

Saleem S.  
Support Analyst  
Information Technology and Services  
Used the software for: 6-12 months

### "I feel previlaged using Vivantio ."

December 19, 2017

5.0

The best is to generate the report of overall work we do.

Pros

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome

Cons

The log comment size is too small which makes difficult to read the comments., and something the view get's corrupted.

Review Source

VG

Victor G.  
VP of Global Support  
Financial Services  
Used the software for: 2+ years

### "Vivantio Review"

January 31, 2017

5.0

Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use. Great bang for the buck.

Pros

ease of use , support

Review Source

cS

cameron S.  
service desk analyst  
Information Services  
Used the software for: 2+ years

### "Awsome Call Logging Software"

January 31, 2017

5.0

Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues.

Pros

User Friendly

Cons

Can sometimes be slow

Review Source

SRM

Somadatta Reddy M.  
Trainee  
  
Used the software for: 6-12 months

### "Good"

December 19, 2017

4.0

Pros

Easy to use and very fast responsive tool and it is highly recommended to use .Easy to create a ticket with this tool.

Cons

Nothing much to discuss about cons it is good but some times it may delay in triggering of tickets but it resolved very fast by team.

Review Source

BC

Bill C.  
Systems Analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "Works as intended."

February 3, 2017

5.0

Has always been easy to use and the support we received has been almost perfect. Only some minor issues in updating and customizing the customer facing self-service portal which doesn't include all the options we need. Other than that, more than happy to use Vivantio in future.

Pros

Customisability

Cons

Speed of use could do with a little improvement

Review Source

KK

Kimberly K.  
Information System Specialist  
Hospitality  
Used the software for: Less than 6 months

### "We love Vivantio! "

February 3, 2017

4.0

So far, the customer support has been great and we really enjoy working with the Vivantio Team! We look forward to growing with the company and hopefully work with the team to get some of the features not currently available.

Pros

It's easy to use and the cost is great compared to other systems on the market with less features.

Cons

There are some features missing that would make the system so much easier, like in the Asset area; we need to be able to see the user an item is attached to and the description. It's very hard to tell what an item is based on a serial or ID number in the deafult view which means you have to go into each enter to view those details and it's a huge pain. It's my least favorite thing about the system. Also, I LOVE to customize things so, the more customization options there are the better, for me.

Review Source

Similar Products

Featured