# Page 3 | Vivantio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Vivantio the right Help Desk solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216733/Vivantio/reviews --- Vivantio 4.3 (178) [View alternatives](https://www.capterra.com/p/216733/Vivantio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Vivantio ## Showing most helpful reviews Showing 51-75 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Mayank M. Sr. Manager Computer Software Used the software for: 2+ years ### "User friendly" January 31, 2017 4.0 This is very user friendly software and can be used without much of training. The only add on I can recommend is that there should be some help videos for anyone new and/or FAQs which should help most of basic and general queries resolved so that unnecessary feedback is not provided. Pros Ease of use. This software does not need much of training and is very user friendly as far as my experience is concerned. Cons There should be some FAQs which should be good library for users in doubt, so that most of things do not need to be sent via feedback. Review Source AD Adam D. Managed Services Support Manager Information Technology and Services Used the software for: 2+ years ### "Getting Our Monies Worth" February 3, 2017 4.0 Are are taking more than full advantage of the ITSM offering from Vivantio. We have a LARGE number of advanced features being used. Although sometimes we suffer some performance slumps for a good percentage of the time the system does what we need. The Vivantio ITSM software doesn't have some of the customisation skills that other offerings out there, but because of this any issues we do experience are fixed quickly by there support team. Pros SaaS offering, Customer Portal, and easy Email to Ticket integration Cons Limitied customisation Review Source NR Naechane R. IT Support Assistant Information Technology and Services Used the software for: 2+ years ### "Proactive Service" January 31, 2017 5.0 I use Vivantio on a daily basis as part of my IT support role. The upgrade that was done in 2014 has been fantastic. On occasions there may be so slow processing but the customer service department are always proactive in informing us of any technical issues they are experiencing with the service that affects us as the customer. Pros Easy to use Quick and responsive expansive and through Cons search criteria can be sometime confusing when trying to search for calls users or assets without the IN number Review Source SL Samantha L. Data Analyst Real Estate Used the software for: Less than 6 months ### "Initial thoughts" February 2, 2017 3.0 I have not used customer support and do not know whether this is value for money as I am not involved in procurement. I am an analyst and our team use it to manage our workload. I have to say I don't find it very easy to use when I have to add a customer's service request retrospectively (ie. they have not requested reports via Viva desk but by email for example). Then finding the service request afterwards can be tricky once added. If you save without populating all the fields, just the 'red' compulsory ones, then the case does not save but simply disappears but it doesn't prompt you to fill anything else. Pros If customer's use it its a good way of tracking service requests Cons see previous comments, regarding adding retrospective requests. Also you do not have an Industry for Housing or Property Development on your list. I have previously worked in investment banking and also venture banking but now work for a charitable housing association (wanted to be part of a business with social objectives). Have therefore had to select 'real estate' as this is the nearest but as one of southern England's largest housing associations, we provide homes for more than 67,000 people. Review Source NN Nikos N. Network and Security Engineer Information Technology and Services Used the software for: 1-2 years ### "Simple and easy tool to use." February 3, 2017 3.0 This tool is one of our basic tools here at Managed services. We use it daily for our ticketing system. It has improved a lot since last year but there are still a couple of things that need improvement. 1) It needs to speed up a bit. Sometimes the website is a bit slow and the whole experience is frustrating. 2) You cannot download multiple files at once. For example, if you have more than one file attached in a ticket, you have to manually download them one by one. 3) It does not work very well in 4:3 screens, but this is undersandable. :) 4) Under Company/Contacts, you used to see a lot more information, such as phone numbers. Now this functionality is lost. 5) Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself. For arguments sake, lets say that there are 2 articles: one that explains how to plant trees and another on how to do groceries. Now if you raise a change (i.e on fixing your car) , it shows the 2 articles as "suggested". In reality, these 2 articles have nothing in common with the change itself! Pros Easy to use Cons Slow, CSS is not very pretty. Review Source GR Geraldine R. Enterprise Support Analyst Financial Services Used the software for: 2+ years ### "Lessen the downtimes" February 1, 2017 4.0 There are several times that our support line experienced downtime during shifts. That makes us unable to work on our tickets properly. Although, the support team of vivantio is very helpful, we wish you can lessen the downtime of the app on specially on the time we use it most. Pros It is capable of making reports that is easy to use and read. Cons unexpected times that it will decide itself that it will be unusable for sometime. Review Source VK Vasu K. Service desk analyst Computer Software Used the software for: 1-2 years ### "Over all Vivantio is an awesome tool." February 4, 2017 5.0 We use Vivantio as our ticketing tool. I have hands on experience with this tool, we do keep our data in the form of tickets in vivantio. Usually I update close and moving to different states of tickets which are assigned on my name. Its very easy to use and quick in response. Pros Its interface is very user friendly. Cons No Comments, in fact I love this tool Review Source TG Tony G. Technology Consultant Insurance Used the software for: 1-2 years ### "Great for organizations who adapt ITIL" February 1, 2017 4.0 As an IT consultant and a Tier 3 escalations engineer, I am not a daily user of Vivantio Pro as I only deal with support tickets if they are escalated to me. However, in working with the Level 1 support desk in our organization, who uses it on a daily basis and as a mission critical application, I hear very little complaints about it on a day-to-day basis. You could say that "no news is good news" regarding users and their perception of the quality of the application :) Secondly, in my own experience, I find Vivantio Pro easy to use and efficient. I have rarely experienced Vivantio technical issues and if there issues with access to the site, the resolution time has been more than acceptable. Lastly, and probably most importantly, as a person who recently joined a global organization who is highly client focused and uses ITIL framework and methodologies as means to be client focused, Vivantio Pro is a good fit as it offers an adaptable and wholistic approach to IT service managment. Pros Adaptable an ITIL focused Cons More value for the money. Review Source AK Arun K. AVP Financial Services Used the software for: 2+ years ### "Application support is good, but need some improvement" January 31, 2017 5.0 Really wonderful app for support, but need some enhancement like page loading time. customization of UI layout as per user need. Pros Functionality is good, this full fill the requirement. Cons Loading is slow at client end, at server end it is good but when accessed from remote or mobile it is taking time. :( Review Source MC Marlon C. Telecom Engineer Telecommunications Used the software for: 6-12 months ### "Level 3 Support" February 3, 2017 4.0 Working with other service/ticket queues I have found that Vivantio is easy to use. I would like to see a couple features added as well like to see a fix on the graphs. I have been keeping track of my tickets completed to put against graphs and as well per person. I am finding that they don't match what I have completed and sometimes off by 20 tickets or more. Pros Ease of use, Very easy to add and work tickets when needed. This cuts down the delay you would have with bulkier ticket systems. Saving Time and money making service turn around quicker. Cons Need better tracking of tickets completed/closed per department, person. Graphs are now good at ticket counts. Review Source Malhar S. Sr. Software Developer Used the software for: 6-12 months ### "Great and intuitive interface. Easy to use" August 30, 2017 5.0 Pros My favorite feature is the filters. I can cover multiple sites and check all of my team mates ticket queues with one click of a button. This really comes in handy during holidays when I am covering multiple sites. Cons It can be quite slow to quickly switch between tickets if you need to compare information between multiple incidents. Review Source AP Annie P. Receptionist Facilities Services Used the software for: 2+ years ### "A First Class Service" January 31, 2017 5.0 New post - receptionist - great for keeping people in the loop, everyone has access. User friendly programme can't wait to have a go at "Reports" Pros Everyone has access and can be kept up-to-date User Friendly Good tool when not on same working sites Cons Nothing at the moment (new user) Review Source JS Josh S. Software Support Financial Services Used the software for: 1-2 years ### "Everyday User" February 3, 2017 3.0 Sometimes, the screen times out on me when I am in the middle of communicating with a client, which is why I gave the 'Overall Quality' only 3 starts. All I have to do is refresh and it works fine, but it is kind of annoying. Other than that, the system works great and I can always communicate with the client effectively and efficiently. Pros Variety of features Cons It can be clunky sometimes, the system "times-out" and I have to hit refresh to continue working. Review Source DT Dave T. IT Manager Government Administration Used the software for: 2+ years ### "Bucks Fire & Rescue Service" January 31, 2017 4.0 We have been using Vivantio for over five years we have seen it evolve sometimes at our request but also as the product has been updated. We have had experience with other service desk products but our technicians and users prefer Vivantio products Pros Ease of use and flexibility Cons Costs Review Source ZA Zubair A. Information Technology and Services Used the software for: 2+ years ### "Change Management Made Simple" February 3, 2017 5.0 I use Vivantio extensively for Change Management. Vivantion simplifies the workflow by assigning the relevant tasks to the teams and make communication between departments and our end customer efficient. Pros Creation of tasks during change ticket. Cons compatibility with chrome Review Source JS Jonel S. AVP Information Technology and Services Used the software for: 2+ years ### "I'm here for the 20$ " January 31, 2017 4.0 So far so good. Been using your ticket system for 3 years now. We sometimes experience slowness issue but its usually resolve after a few sec/min or once we reported it. Customer service is fast and reliable. Pros Easy to use and navigate. Cons The need to log everyday. Review Source TB Tim B. Programmer Restaurants Used the software for: 1-2 years ### "Good bang for the buck" January 31, 2017 4.0 Nice basic feature set, but customizing comes with a price. Could be a little more flexible, but overall has a good workflow. Significant improvement over the previous generation client. Very rare outages, and quite fast for a web based client. Pros Web based, and fast if you have a fast internet connection. Cons Could be more flexible in conforming to our workflow. Some options are not customizable, and some are, at a price. Review Source ME Maurice E. Used the software for: 2+ years ### "Basic service desk product" February 3, 2017 2.0 We use Vivantio for some years now, it does the job, so no issue there. But, it's not mobile device friendly, so if you would like to use it on a tablet or a phone, reconsider. Pros it works Cons it doesn't look 2017, it doesn't work on the mobile devices Review Source HT Hiren T. SQL Developer Retail Used the software for: 2+ years ### "Its good but needs improvement" January 31, 2017 3.0 There are some issues. It needs looking at. Rather than making us change passwords suddenly, you should notify us in advance. I one day had an emergency and needed to log in, but I had to change the password which wasted a little bit of critical time. Review Source SS Saleem S. Support Analyst Information Technology and Services Used the software for: 6-12 months ### "I feel previlaged using Vivantio ." December 19, 2017 5.0 The best is to generate the report of overall work we do. Pros The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome Cons The log comment size is too small which makes difficult to read the comments., and something the view get's corrupted. Review Source VG Victor G. VP of Global Support Financial Services Used the software for: 2+ years ### "Vivantio Review" January 31, 2017 5.0 Vivantio was easy to work with and willing to meet the needs of our company. Customer support was outstanding and the software very easy to use. Great bang for the buck. Pros ease of use , support Review Source cS cameron S. service desk analyst Information Services Used the software for: 2+ years ### "Awsome Call Logging Software" January 31, 2017 5.0 Great easy to use software, user friendly and useful to produce reports. Vivantio support is always quikc to respond and helps with all issues. Pros User Friendly Cons Can sometimes be slow Review Source SRM Somadatta Reddy M. Trainee Used the software for: 6-12 months ### "Good" December 19, 2017 4.0 Pros Easy to use and very fast responsive tool and it is highly recommended to use .Easy to create a ticket with this tool. Cons Nothing much to discuss about cons it is good but some times it may delay in triggering of tickets but it resolved very fast by team. Review Source BC Bill C. Systems Analyst Information Technology and Services Used the software for: 1-2 years ### "Works as intended." February 3, 2017 5.0 Has always been easy to use and the support we received has been almost perfect. Only some minor issues in updating and customizing the customer facing self-service portal which doesn't include all the options we need. Other than that, more than happy to use Vivantio in future. Pros Customisability Cons Speed of use could do with a little improvement Review Source KK Kimberly K. Information System Specialist Hospitality Used the software for: Less than 6 months ### "We love Vivantio! " February 3, 2017 4.0 So far, the customer support has been great and we really enjoy working with the Vivantio Team! We look forward to growing with the company and hopefully work with the team to get some of the features not currently available. Pros It's easy to use and the cost is great compared to other systems on the market with less features. Cons There are some features missing that would make the system so much easier, like in the Asset area; we need to be able to see the user an item is attached to and the description. It's very hard to tell what an item is based on a serial or ID number in the deafult view which means you have to go into each enter to view those details and it's a huge pain. It's my least favorite thing about the system. Also, I LOVE to customize things so, the more customization options there are the better, for me. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.