# Page 4 | Vivantio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Vivantio the right Help Desk solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216733/Vivantio/reviews --- Vivantio 4.3 (178) [View alternatives](https://www.capterra.com/p/216733/Vivantio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of Vivantio ## Showing most helpful reviews Showing 76-100 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KW Kristi W. IT Administrator Automotive Used the software for: 2+ years ### "Great Software" January 31, 2017 5.0 We use this at our company everyday and are very happy with it. I would recommend to other companies. Pros Ease of use Cons None Review Source vS vatandeep S. AVP Computer Networking Used the software for: 2+ years ### "This is very good tool. " January 31, 2017 5.0 I always use this tool and very good in use, working smoothly. ticket related stuff is so cool as expected. Review Source DE Daniel E. SVP Infrastructure Outsourcing/Offshoring Used the software for: 1-2 years ### "Vivantio review" January 31, 2017 3.0 Its hard to tell who is in what groups from an end user perspective. Grouping seems wrong but you have no idea who is supposed to be in a group. Alerts are misdirected. Should have API hooks to automate solutions. Pros Ease of use Cons lack of transparency. cannot easily track a items history. Review Source CC Collette C. Mgr Outbound System Operations Entertainment Used the software for: 1-2 years ### "Good user interface" January 19, 2018 4.0 Pros As a user its easy to open/update/resolve/close tickets and tasks. Navigation and search is simplified Cons Could just be our environment but I feel the Report builder is over complicated unless you receive the training. Review Source AS Aditya S. VP Information Technology and Services Used the software for: 1-2 years ### "Good Ticketing Tool" February 7, 2017 4.0 I've been using various ticketing tool for monitoring tickets but vivanto seems to be the lightest and most efficient tool till date. Pros Ease of use Light, pulls up quickly. Cons Active ticket section doesn't display the intended results often. Review Source RZ Robb Z. IT Systems Admin/Support Banking Used the software for: 1-2 years ### "IT Infrastructure " January 31, 2017 3.0 Overall it's not a bad product but I would prefer a separate pop up window to print off a request. Their are some functional changes too but nothing too big. Pros The customizing Cons No separate pop up window to print requests Review Source wC william C. Administrator Warehousing Used the software for: 1-2 years ### "System could be quicker " January 31, 2017 3.0 As we share log sign ins between the department it causes problems with password being revoked , If each could have there own log in this would be most beneficial . Pros more detailed than the old system Cons signing in Review Source rH roger H. IT Engineer Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Vivantio is great" February 3, 2017 5.0 Users can submit incidents and service requests more easy through brief interface framework. as a manager, we can receive user request ASAP via office 365 mail once users submitted. In order to Chinese colleague more easy to use Vivantio, i hope Vivantio develop will issue Chinese version of it . Pros Interface framework is brief. Cons I hope we will see my site information in Home page. Review Source TB Tim B. Enterprise Solutions Specialisy Information Technology and Services Used the software for: 1-2 years ### "Service Desk software" January 31, 2017 3.0 I find the software is somewhat user friendly. Easy to use for the most part but think there can be some improvements. Overall not a bad program to use. Pros Ease of use Cons Can't expand notes fields. Review Source AS Ahmed S. PM Consultant on SAP system Computer Software Used the software for: 1-2 years ### "Good helpful tool" February 4, 2017 5.0 experienced supportive communication tool with our customer with good functionalities, in which we can achieve the result smoothly, but i think the layout can be in a better form Pros functions Cons layout Review Source BG Bianca G. Provider Relations Cooridnator Insurance Used the software for: 6-12 months ### "Bianca Gilberts review" February 6, 2017 5.0 We use this daily to complete work task. I love it. We can keep track of the information and it is very easy to access if we need to go back and review the ticket. Pros The ease of using the system Cons You can only accept one ticket at a time. It slows your process down. It would make our job easier if you could accept multiple tickets at once. Review Source MD Matthew D. Application Support Developer Financial Services Used the software for: 6-12 months ### "Vivantio pro" January 31, 2017 5.0 I love using vivantio pro, it makes tracking our issues through environments from multiple sources a breeze compared to how it was previously done. It also congregates communication very effectively allowing everyone involved to see what is going on as it happens. Pros It makes tracking issues easy it also handles communication very effectively. Cons Nothing Review Source AS Amit S. ICT Engineer Oil & Energy Used the software for: 6-12 months ### "Vivantio Pro Review" February 27, 2017 5.0 So far.. it's been a pleasure to use to track/monitor all our incidences, either open or pending. It also is a great tool for workflow and asset management. We have been able to assign incident tickets effortlessly to other members of the team. Creation of new user/company etc was a breeze. Thanks! Pros The user friendly interface and ease of use. Cons None so far Review Source cW calum W. operations planner Food & Beverages Used the software for: 1-2 years ### "excellent product easy to use " January 31, 2017 4.0 excellent and good functions and system , took a bit of getting used to but once up and running no problems Pros ease of use Cons can be hard to manage at first Review Source JM Jason M. Service Desk 2 Information Technology and Services Used the software for: 6-12 months ### "Web ticketing goodness" January 31, 2017 5.0 I've used other web-based ticketing systems in the past - like SchoolDude, but Vivantio is so much more... the best thing about it is the customization, to fit our company's needs. Pros The fact that it is web based. Cons The fact that, by default, it will accept any incoming email address and create a ticket. Review Source AS Alvar S. Equinix Information Technology and Services Used the software for: 6-12 months ### "Create a new Change, auto-populating information from S/N or hostname " February 1, 2017 3.0 Hello Support, It would be really useful and would allow us to save a lot of time, if when we need to create a Change, fields like company name, contact, phone number, etc .. could be automatically populated by the system when entering either the S/N or the hostname of the device. Pros GUI Cons Usability Review Source iR ismael R. Systems Engineer Telecommunications Used the software for: 6-12 months ### "Satisfaction" January 31, 2017 5.0 Is a easy tool and excellent web to create tickets and consult. Vivantio is new tool to apply in the different factory. Pros Easy consult and easy create tickets, reports to watch per weeks and verify the tickets to know the status Cons I not have specific think Review Source GK Gagan K. System Admin Information Technology and Services Used the software for: 6-12 months ### "Over all good to use." January 31, 2017 5.0 I have used BMC Remedy earlier as per my past experience Vivantio is much fast and explained. As per I am a new user of this app its not more easy to work with but as I have already mentioned its more explained than I don't need to more time to spend to understand it. Review Source DC David C. SAP Master Data co-ordinator Food & Beverages Used the software for: 6-12 months ### "I LOVE VIVANTIO" February 3, 2017 5.0 I am new to Vivantio but have found it a very user friendly system that allows me the freedom and choices to optimise my workload, the funcionality and support is top notch and due to this i now consider this area one of my strenghts. Pros freedom and choice Cons nothing Review Source SK Steven K. Service Desk Manager Telecommunications Used the software for: Less than 6 months ### "Migration to Vivantio Pro" February 1, 2017 5.0 Our recent project to migrate to Vivantio Pro has been a good experience and I know that we will benefit from the many new features and functionality available to us. We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously. We are now in the testing phase, but with a good design and support on building effective structures, I know that the delivery and Go-live will be a huge success. Pros Configuration is easier; New and improved reporting capability; Custom Forms; Escalation Cons So far I haven't found to many things to be negative about! Review Source JG Juan G. Administrator System Information Technology and Services Used the software for: 6-12 months ### "Effective Tool" January 31, 2017 5.0 Is a valuable tool for the work team,Since all of the team, can see the detail of their work done day by day. Pros the team can see the detail of their work done day by day Cons the password continuous need to reset Review Source ML M L. Used the software for: ### "General all round software" January 31, 2017 4.0 I cant comment on value for money or customer support, so have gone mediocre stars for these answers. There is no project management side to the software, so where another department works on stats, my department does not. We work on projects and 3rd line support. Two different departments, working in different ways. We do however answer tickets for the other department and when doing this the software is easy to use. Sometimes can be a bit slow, else ok. Not sure on the stats that come from the software, for instance, tickets which are routine created daily are given 5 minutes. So the staff can do 1.5 hours work before stepping through the door? Stats maybe could be broken down, to technical, software support, telephone support, equipment swap. Other issues really need to be addressed internally with the staff. Life isnt all about stats, its should be about customer satisfaction. Review Source SK Shitanshu K. Manager Security Engineering and Operations Computer & Network Security Used the software for: 6-12 months ### "A good simple tool for IT change/Request/incident management " January 31, 2017 4.0 It is a simple tool which is quite user friendly and easy to understand and use for all it task management and logging. Pros Ease of use Cons It should be available as offline solution as well. Review Source AF Akinbola F. Head of Technical Servcies Information Technology and Services Used the software for: 2+ years ### "ITSM with ease" February 3, 2017 4.0 Vivantio offers you the platform to implement ITSM easily by making use of the available modules. The short learning curve afford makes it easy for widespread adoption in the Enterprise. Pros Ease use of use and adaptability Cons API integration Review Source AS Adrian S. Application Support Specialist Information Technology and Services Used the software for: ### "Great Overall ITSM Tool" February 1, 2017 4.0 Having worked on the previous version of Vivantio I can confirm that this release is a great improvement on what we previously had. There are some improvements which could be made: a dynamic layout would be nice (at lower resolutions, reading updates is difficult), capability to have user defined layouts specific to that user and availability to customise the available columns but, for saying that, the system is easy to use and navigate and I have received a nice quick response time any time I have requested assistance. Pros Easy to use and navigate. Level of admin capability seems quite good (although not an Admin myself) Cons Lack of user customisation in relation to what I want to see and what I don't want to see (in relation to columns). Non-Responsive layout makes reading on smaller resolutions difficult. 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