# Page 5 | Vivantio Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Vivantio the right Help Desk solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/216733/Vivantio/reviews --- Vivantio 4.3 (178) [View alternatives](https://www.capterra.com/p/216733/Vivantio/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of Vivantio ## Showing most helpful reviews Showing 101-125 of 178 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KB Katie B. Administration Manager Telecommunications Used the software for: Less than 6 months ### "Amazing piece of Kit!!!!!!" February 3, 2017 5.0 This system is going to help our company and our customers become more in sync with each other. It is going to enable to production of tools and processes that are simple, efficient and easy to monitor/edit. Will stop the lack of reporting and integration of systems and finally enable our company to accurately report instances for our customers with little to no delay. Also enables our customers to use our systems and have more accuracy in their own reporting. This will truly help everyone involved with TVF evolve. Pros Ease of use Cons Unsure how well it will cope with further larger expansion and systems integration Review Source EK Eldar K. IT Analyst Information Technology and Services Used the software for: 6-12 months ### "Vivantio-Easy to use" February 3, 2017 5.0 No issues, easy navigation and straight forward. I do not use all the features, mainly "my tickets" and "incidences". Pros Easy on the eye, straight forward Cons none Review Source AT Andrew T. SR ICT Engineer Maritime Used the software for: 2+ years ### "Not a perfect system, but still one of the best service management software." February 3, 2017 4.0 Very good! Maybe new version could add a way to back date inputs due to different time zone would be better2 Pros Easy to navigate and adding of details of users. Cons Could not back date call logs. Review Source FG Fernando G. Systems process enginner Logistics and Supply Chain Used the software for: 6-12 months ### "Very good tool" February 1, 2017 4.0 I think that is a very good tool, it has all the required by the IT Dept and the options are easy to select/use .. Pros run fast, and easy to use Cons nothing Review Source CE Chris E. Service desk analyst Import and Export Used the software for: Less than 6 months ### "My time with Vivantio" January 31, 2017 4.0 Using vivantio is seamless and relatively easy to do. From having never used the program 2 months ago to using it on a daily basis it has become an integral part of my work life. With vivantio it allows me to keep track of all of my client tickets eventually and see what needs to be done most urgently during the day. Overall great program would recommend Pros \-Very easy to use and provides an easy platform on which to handle client tickets Cons \-Can be hard to get used to using at the start -Finding old tickets can be a pain sometimes Review Source TH Trevor H. Product Support Specialist (IT) Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Simple and effective ticketing system" January 31, 2017 5.0 I have been personally using Vivantio for about 1 month now at my company and the ease of use and simplicity is quite enjoyable. It is also helping our company to create reports and manage issues in a much more timely fashion. Thanks! Pros I enjoy the ease of use, simple set up, and navigation of the system. Cons I wish there was a place to paste pictures where the user could see them when instantly opening the ticket instead of having to click on files and select an attachment. Review Source NJ Noor J. Used the software for: ### "VIVANTIO Ticketing system" February 3, 2017 5.0 Vivantio is so user friendly and being the Service Desk Team Leader provides me with a wealth of information at a touch of a button, it provides an excellent mechanism for our customers to raise tickets via our self-service portal and with future enhancements to this will enable us to streamline this process and provide further information and guides to our customers thus helping us reduce our call volumes by providing a self help section. Vivantio shows me the state of our support queues as well as the other teams within our department, additional configurable elements have enabled us to setup notifications when tickets are reaching their SLA to ensure that we keep on top of our support calls, this all improves the overall service provided to customers which are what we aim for Review Source AB Alisdair B. Used the software for: ### "Old Vs New" January 31, 2017 3.0 As somebody who has been using Vivantio for a couple of years now, it came as a bit of a surprise when we upgraded our entire system to their 'latest and greatest' that we found ourselves missing features we used to use. Why somebody made the decision to move to a new version and not retain previous features is beyond me. We have now also had to spend a huge amount of time rebuilding our reporting - because they were unable to migrate any of our 100's reports. Re building our reports, you've guessed it... they don't have the same data sets at before. Customer support sends a generic message regarding lost features saying they'll pass on for inclusion on next iteration. All in all, a very frustrating system to use for somebody used to the intuitiveness of ServiceNow etc. Review Source JT Joshua T. Helpdesk Supervisor Information Technology and Services Used the software for: Less than 6 months ### "A big change for a big gain" January 31, 2017 5.0 My organization is moving from an older product that nickel and dimed every feature or function, and became exceedingly more difficult to upgrade or maintain. Vivantio's pricing model was consistent and flexible, its features robust, and customization beyond anything I've seen in a ticketing system. Vivantio will mold into a product for my organization, instead of the organization bending backwards to fit the product. Pros The customization level of the product. Cons The learning curve. Review Source AS Alexandro S. IT Manager Information Technology and Services Used the software for: Less than 6 months ### "Alex's Review, very pleased. " February 3, 2017 5.0 This is much simpler compared to many others that during the years company has worked. Specially about the ID of the incident/ticket, it is single one and through that you work all long until close it. Pros Easy of use, simple and direct and with the full coverage of the different cases of requests. Cons Maybe the existing user's DB. Sometimes is difficult to find a user registered at NT and HR but not in vivantio page. Review Source IS Ian S. Used the software for: ### "Vivantio PRO - 3 years in" January 31, 2017 5.0 We have used Vivantio Pro for 3 years now and in this time it has handled our requirements to fulfil incident and service request management for numerous customers. The guys on support are usually on the ball when there is an issue, of which there have been few. The professional services team have a great understanding of their platform and can tailor it to suit your requirements. Reporting, self service portal and surveys to name a few are all available out the box and do not take too much effort to set up with basic configuration. Different mail queues can be assigned to different incident queues if required. As far as ITSM platforms go, this one is pretty flexible and will more than likely meet your needs. Review Source AL Andrius L. Used the software for: ### "Easy to use" January 31, 2017 4.0 Vivantio is quite easy to use when you get around it - this was my first thought of it. It is well organized, tracking of the tickets is easy as well. Ticket logging system is fairly good as well, there are just some delays in response time when I try open a new incident or make a quick search. The main issue for me was the response time within the website though it is a web-based application. Improving that in some way would be very beneficial for all users who are using Viva. And lastly, I have experienced huge delays with the Dashboard section, the stats take a long time to load. Very long time. And I am not sure if they reflect actual data. Other than that - very pleased with Viva. Review Source T Tanner Used the software for: ### "Wow! Finally...someone got it right!" February 13, 2014 5.0 We tested a lot of ticketing systems but they were just that. A ticketing system. Not much more than fancy email. VivaDesk seems like it was designed by IT staffers. Thank you VivaDesk! Pros Real IT features. Ticket and asset linking. Parent child tickets. Task workflow. PRICE!!!!!!!!!! Cons Comes with more features than we need right now. Is that a Con? Review Source Response from Vivantio February 24, 2014 Ha. We've actually got an article / white paper on just that topic. A brief quote: "In the same way that a square can be a rectangle but a rectangle can't be a square, true help desk software can be customer support software BUT customer support software can't be true help desk software." EE Emmanuel E. Operations Manager Information Technology and Services Used the software for: Less than 6 months ### "Excellent product and service" January 31, 2017 5.0 My experience so far has been very good. Our implementation manager has been very useful, and is very capable of understanding our needs and make them possible. I'd like to see more features such as being able to extract information from an email coming in. Pros Very flexible and most of the needs are covered. Cons Some basic features are missing such as being able to read and write information from emails. Review Source AB Adam B. Support Engineer Information Technology and Services Used the software for: Less than 6 months ### "Review" April 12, 2021 5.0 Pros How much customization it allows. We can tailor it to fit our needs. Cons No complaints yet. We are only on hour 3 or 4 of the 16hr implementation phase. Review Source GG Geneisha G. Used the software for: ### "Feedback as NELFT employee" January 31, 2017 4.0 I have rated my feedback based on the fact that I have only used the Vivantio system for a few months. Therefore, I am fairly new using the system but although I never had any training on it I have managed to pick it up quite easily so this means Vivantio is easy to use and very user friendly. I am not aware of any extra features the system may have but I'm hoping after a few more months of use I will pick these up and be able to share with my colleagues who are also regular Vivantio users. Overall, I feel it is a great system and is very much needed and beneficial to North East London Foundation Trust (NELFT). Not sure what we would do without Vivantio!!! Thank you :-) Review Source AP Adrian P. Client Services Director Telecommunications Used the software for: Less than 6 months ### "Vivantio review" January 31, 2017 4.0 When looking to upgrade from our current incident management portal we reviewed many products but Vivantio was the only one that covered all our requirements. Vivantio ITSM has developed and progressed in the last few years, and i look forward to future releases. Pros Very configurable, gives us many options Cons Workflows only configurable in IE Review Source C Calvin Used the software for: ### "A true Remedy Replacement!!!" February 24, 2014 5.0 Was on the look for something to replace our ancient Remedy setup. Stumbled onto VivaDesk here. Good people there showed us how WE can configure VivaDesk. Gentleman named Steve showed us how to create a custom field in about 15 seconds. Would take an act of Congress to get that done in Remedy. Pros all manageable in-house! buying it new cost less they our remedy renewal Cons the fact I didn't do this two years ago... Review Source Response from Vivantio February 24, 2014 Wonderful news Calvin. Our intent has once again been realized. :) Thank you for being a valued customer VivaDesk! AV Artemio V. Ing de Sistemas I Consumer Electronics Used the software for: Less than 6 months ### "Good Plattaform" January 31, 2017 5.0 It is an excellent tool for the users that request support to the different departments that use Vivantio on iQor Pros i like that it gives you reports of the support that we do to the users Cons only the interface can be better friendly on the side of the tech support Review Source SB Sean B. Training Design Technician Civic & Social Organization Used the software for: 6-12 months ### "No problems to report" February 3, 2017 4.0 We transferred our employee services to Vivantio and have a better SLA and track record of fixing peoples problems. We have more trust and employee engagement as a result. Pros Ease of use. I can get to my teams tickets quickly, and deal with them fast. Cons Can't find any. Review Source MP Malvin P. Used the software for: ### "Nifty piece of software" January 31, 2017 3.0 Vivantio is the fast and consistent service you want for your help desk as it can easily track and manage all of your incidents that have been raised in the past and any current issues open. Furthermore, the software also helps your customers with self-help documents that are quickly searchable, making it easy for them to resolve their own issues or problems without getting an IT support staff. Pros Easy to track and manage current and past issues raised. It's also simple and easy to use. Cons Can be buggy at times. Review Source MS Mohamed S. Used the software for: ### "Great software but lake in standard reports" January 31, 2017 5.0 First, i would like to thank you all for this great software, as I'm the support manager the important think to me is reports, however i realized that vivantio didn't has standard report that fit my needs, but with the help of the vivantio team we were able to make some customize reports that meet our requirements, only concern point is the report builder is hard to use and there is no guide for it to learn it so if i need more reports i could make it myself, but overall i'm happy for using such a great tool. Thanks very much, Review Source S Stephen Used the software for: ### "Easy to use Service Desk software" February 13, 2014 5.0 Having looked at several solutions within the market we found Vivadesk an instant winner for type of requests list. We also welcomed the option of paying the same fee regardless of whether we chose Cloud or On Premise delivery. Pros Easy to use Strong ROI Low Pricing model Great Pre-Sales Support Cons Noe as yet Review Source Response from Vivantio February 24, 2014 Thanks for the positive note Stephen. We were one of the pioneers of SaaS help desk software. However I certainly glad you spotted our on-premise offering. You won't go wrong either way. :) MS Mal S. Used the software for: ### "How has this not got more reviews!" January 31, 2017 5.0 Offers solutions that work with a variety of business needs, from customer service calls to IT help desk tickets. These solutions are flexible enough to be customized to meet each business's environment. Each component, including tickets, assets, knowledge base articles, and end users, can be linked to provide on-demand relationship data and time saving trend analysis. Knowing how many tickets are associated with a particular computer can assist in replacement decisions. Review Source JE Johnson E. Information Support Technician Information Technology and Services Used the software for: Less than 6 months ### "User Friendly Application" February 6, 2017 4.0 This application is very easy to use and simple to understand. I like the way I can go to the ticket from my email so I can sort first come first serve. Pros I can access application from email. Cons N/A Review Source Similar Products Featured ## Related categories [ITSM](https://www.capterra.com/itsm-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.