# Page 6 | Vivantio Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Vivantio the right Help Desk solution for you? Explore 178 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/216733/Vivantio/reviews

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Vivantio

4.3 (178)

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Last updated February 24th, 2026

# Page 6 - Reviews of Vivantio

## Showing most helpful reviews

Showing 126-150 of 178 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HC

Helen C.  
software developer  
Food Production  
Used the software for: 6-12 months

### "Vivantio Review"

February 3, 2017

3.0

the Viantio product worked fine for what i needed to use it for however for the business i think there was a lack of features and functionality they were looking for.

Pros

Simple to use

Cons

Search feature

Review Source

KR

Kristen R.  
  
  
Used the software for:

### "Vivantio - Great product"

February 1, 2017

5.0

I have been using Vivantio for about 8 months now and really enjoy it as a service desk tool. I've used many different types of service desk products - including home-made custom ones in Salesforce, SharePoint, Service Now, etc. So far, Vivantio has been my favorite. It's very user friendly and easy to use. Our IT team picked it up rather quickly. It's also easy to reference old tickets and know what you need to work on.

Review Source

SS

Steven S.  
  
  
Used the software for:

### "Happy with use as a service desk utility"

January 31, 2017

4.0

Vivantio has been very useful over the past few months since it has been implemented and it has provided a better customer support platform which our service desk looks to build upon. Finding that not only can it be used as a simple ticket system however it can be used for more extensive project planning! Definitely recommend for service desks looking to provide a more stable and quality service to their customers.

Review Source

RP

Roger Pearman  
  
  
Used the software for:

### "Having now trialled Vivadesk against a number of its rivals i have to say its dollar for dollar the best Service Desk we have found for our team."

February 13, 2014

5.0

Having now trialed Vivadesk alone side a number of its rivals, I have to say its dollar for dollar the best Service Desk we have come across.

Pros

Ease of Use Very Low ROI US Based Support Strong Pre-Sales Support

Cons

None Found

Review Source

Response from Vivantio

February 24, 2014

@Roger, we do like to boast a bit about how simple it really truly is to replace a legacy enterprise service desk solution with VivaDesk. We're glad to have you on-board!

BMS

Balu Mahendranath S.  
  
  
Used the software for:

### "Worth of using."

January 31, 2017

5.0

Using Vivantio eases my work in generating reports, searching ticket's, giving updates and adding effort to my working ticket's. It has all at one place.

Review Source

OK

Oleg K.  
Local IT  
Information Technology and Services  
Used the software for: 6-12 months

### "Excellent self-service Portal"

February 1, 2017

5.0

It is great portal to monitor, administrate and solve issues through Vivantio. Very convenient and easy.

Pros

Convenience

Cons

some features are hard to find

Review Source

AM

Alexandre M.  
  
  
Used the software for:

### "Qdesk Vivantio - Alex Matoso"

February 3, 2017

4.0

It is the first time I'm using Qdesk Vivantio and it is very friendly and easy to use. For our support daily activities, it works very well.

Review Source

ME

Mahmoud E.  
SAP Senior Consultant  
Computer Software  
Used the software for: 6-12 months

### "Great Software"

January 31, 2017

5.0

Software really handled customer tickets, It really deserve to try.It really helped also in categorizing customer tickets. Thanks Vivantio

Review Source

TA

Travis A.  
  
  
Used the software for:

### "First year using this Just put in place in Jan 2017"

January 31, 2017

4.0

Support has been good so far, software itself on the admin side is somewhat complex, but on the end user side is friendly and easy to use. As an admin you can modify settings that best fit your users, there has been some minor issues with getting some admin features to function as expected; however an email to the support team usually gets the issue resolved in a timely manner.

Review Source

YK

YASHWANTH K.  
  
  
Used the software for:

### "Its very helpful to use especially in support environment"

February 1, 2017

5.0

It will very helpful for us in learning , presenting and improving the support efficiency from time to time

Review Source

RA

Richard A.  
  
  
Used the software for:

### "Vivantio Review"

January 31, 2017

4.0

Good uptime and notifications from the Vivantio team if there are problems with the platform. Good integrations with CRM so we can import accounts and contacts into the system. Also, the web portal is generally well received by customers, as well as the ability to publish articles to them on commonly faced issues.

Review Source

YV

Yatish V.  
  
  
Used the software for:

### "User friendly and impressive software"

February 1, 2017

4.0

Very good software, user friendly. I am happy using this software. Reports section impressive and engineer can generate reports according to his requirements. The way to Tickets update and edit is very easy and quick to the engineer and anyone can use it without any challenge. I love this software. :)

Review Source

JB

Jose B.  
  
  
Used the software for:

### "First Time User to Product"

January 31, 2017

5.0

I have to say, Vivantio is an amazing program, the customization for every little detail that we wanted was able to be done. Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program. Keep up the good work!!

Review Source

TS

Tim S.  
  
  
Used the software for:

### "ITSM GO LIVE"

January 31, 2017

4.0

We've moved to Vivantio ITSM from their Service Desk product. We've received great support from their technical teams as we prepare to go live. Vivantio ITSM fully configurable and easy to put together. Really excited to build on the foundation that its provided us with.

Review Source

RS

Richard S.  
  
  
Used the software for:

### "Help desk simplified"

January 31, 2017

5.0

Previous experience was with tools which have great capability and configurability, but at the expense of having a confusing user interface. Vivantio is logical and simplified, yet still delivers on all of the key capabilties you expect from a service desk application.

Review Source

DC

David C.  
  
  
Used the software for:

### "A solid incident management tool"

January 31, 2017

4.0

I have been using Vivantio for the past 2 years, and I find it is an extremely easy to use, and customizable tool. It is easy to set it up to your organization's way of working and allows for automated reports as well easily filtering tickets by a variety of fields.

Review Source

MQ

Mario Q.  
  
  
Used the software for:

### "An unbelievable suite of feature-rich design!"

January 31, 2017

4.0

As a technician, I need to be able to access important tickets and features quickly. Also be able to identify at a glance which tickets have priority over others. Vivantio does this while also allowing workflow efficiency by adding filters and triggers.

Review Source

CR

Collette R.  
  
  
Used the software for:

### "Easy ticket tracking"

February 1, 2017

4.0

This could be how it was built in our environment.....Very easy to use but would like better reporting options for exporting data and building custom reports. Dashboards have limitations that make the viewing charts less appealing.

Review Source

HG

Harj G.  
  
  
Used the software for:

### "Great tool - a must for all ITIL professionals"

January 31, 2017

5.0

This solution is designed from ground up to be in line with ITIL best practices. By using Vivantio, we are able to manage Incidents and service requests more effectively and provide, or exceed, the level of service to the customer.

Review Source

ML

Michael L.  
  
  
Used the software for:

### "missing features"

January 31, 2017

5.0

Most annoying thing is when I create new task from admin interface I need to enter my name, email address, and phone. I am authenticated user and you should know these already. Why do you force me to enter them again?

Review Source

RP

Ross P.  
  
  
Used the software for:

### "Simplicity is key"

February 3, 2017

4.0

we started using this after our sister company in order to provide a unified approach to support. Everything on it was great, easy to pass ticket between whilst still remaining physically separate. Great bit of kit.

Review Source

BK

Bryan K.  
  
  
Used the software for:

### "Excellent service for the money"

February 3, 2017

5.0

Nothing comes close to Vivantio when it come to customization and reliability. We searched long and hard before we settled on VivaDesk (Vivantio), and we couldn't be happier. Excellent customer service to boot.

Review Source

KH

Keith H.  
  
  
Used the software for:

### "First-Class Service Desk platform"

January 31, 2017

5.0

I've been using this platform for 3 years now and what sets it above the rest, in my opinion, is the flexibility it provides in customising the system to your organisational requirements. Highly recommended.

Review Source

EM

Erroll M.  
  
  
Used the software for:

### "Northlands Edmonton"

February 3, 2017

2.0

We are finding that Vivantio is difficult to customize and is missing features that would be beneficial to our operations. An example is simply being able to have a due date on tickets and pop up reminders.

Review Source

SD

Scott D.  
  
  
Used the software for:

### "Simple and straight forward software that is easy to use and helps save a considerable time."

January 31, 2017

4.0

Have used this software for sometime now and have found it very simple and easy to use and understand. This has helped save a considerable amount of time when dealing with both internal and external issues.

Review Source

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